ChatGPT in Siri doesn't work in Exclusions mode for sites and apps

[rakleed]

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• I checked the knowledge base and found no answer
• I checked to make sure that this issue has not already been filed

AdGuard VPN version

2.4.1 (705)

Environment

- OS: 15.2
- Other network-level software: AdGuard

Which DNS server do you use?

Custom DNS

Custom DNS

Private AdGuard DNS

Issue Details

Steps to reproduce:

0. You need to have an IP address of an unsupported country by ChatGPT
1. Enable a ChatGPT extension in the Apple Intelligence & Siri settings in the System Settings (Apple Support article or its saved copy)
2. Enable an exclusion mode for sites and apps in the AdGuard VPN
3. Add OpenAI sites and Siri and System Settings apps
4. Ask Siri a question that requires access to the ChatGPT (like what are the criteria of a good vpn?)
5. (Optionally) Allow access to the ChatGPT

Expected Behavior

Siri shows information with ChatGPT help.

Actual Behavior

I get an error ChatGPT is unavailable at this time. Try again later.

Screenshots

Screenshot 1

Additional Information

[logs copied and removed due to privacy reasons]

In Exclusion mode for Apps I always get an error so I could use it only in regular mode.

And in Exclusion mode for Sites I can use Siri with ChatGPT when I add an apple.com and its subdomains, but maybe there is a more specific subdomain?

To use ChatGPT in Siri without any problems on iOS, I only add OpenAI sites when using Exclusion mode.

[rakleed]

Small edit: on iOS in Exclusion mode you also need to add the apple.com domain

[AlexandrPkhm]

@rakleed Hello!

Unfortunately, we are unable to reproduce the issue due to lack of access to Apple Intelligence. Could you please check if the issue persists on the latest version of AdGuard VPN for Mac which is 2.5. It is available here.

If it does, please record the application logs for us.

Here's what we need you to do:

1. Click AdGuard VPN icon in the menu bar → Settings → App settings → Advanced settings → Logging level → Record everything.
2. Reproduce the problem, then remember the exact time it happened.
3. Support tab → Export logs and system info.
4. Send the file to [email protected]:
   — include [macOS]keyword and ISSUE_NUMBER in the subject of your email
   — specify the exact time when the issue occurred