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VPN doesn't work about a hour after payment #787

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FireNameFN opened this issue Dec 12, 2024 · 3 comments
Open
2 of 3 tasks

VPN doesn't work about a hour after payment #787

FireNameFN opened this issue Dec 12, 2024 · 3 comments
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@FireNameFN
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Please answer the following questions for yourself before submitting an issue.

  • I checked the knowledge base and found no answer
  • I checked to make sure that this issue has not already been filed

AdGuard VPN version

2.4.1

Environment

- OS: Windows 10 19045.5131
- Other network-level software: AdGuard

Which DNS server do you use?

AdGuard DNS

Custom DNS

No response

Use Wintun

  • yes, I do

Issue Details

Steps to reproduce:

  1. Wait for pay time
  2. Get payment receipt on email

Expected Behavior

VPN works on Windows.

Actual Behavior

Endless loading.

Screenshots

Screenshot 1

image

Additional Information

No response

@FireNameFN FireNameFN added the Bug Something isn't working label Dec 12, 2024
@Aydinv13
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@FireNameFN Hi there

Please, try the latest Nightly build

@FireNameFN
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We need to wait a month.

@Aydinv13
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Can you also provide us with the app's logs?

  1. Go to Settings --> General --> App settings -->Advanced settings --> Logging level --> Record everything;
  2. Reproduce the problem and remember the exact time it was reproduced at. We will need it to find the corresponding entries in the log file;
  3. Go to Support -> Export logs and system info;
  4. Send the archive to [email protected] and mention this issue number in the subject. Don't forget to include the time of reproduction.
  5. Set the logging level back to Record by default.

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