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VPN doesn't connect... #407

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Amir-Osman0v opened this issue Dec 15, 2024 · 1 comment
Open

VPN doesn't connect... #407

Amir-Osman0v opened this issue Dec 15, 2024 · 1 comment
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Bug Something isn't working Priority: P4

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@Amir-Osman0v
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Hello Dear dev. team!

I have a problem, that VPN doesn’t connect to particular location (Finland), but the other location (France,Italy and other...) it’s connected.

-My location:Russia;
-The Model and version of my phone:iPhone XS, 18.2;
-The version of app:2.4image
image

I beg you to fix this problem.

@ESurina
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ESurina commented Dec 18, 2024

In order to troubleshoot this issue, we need to get your application logs.

Here's what we need you to do:

  1. Enable debug logging:
    Settings -> General -> Advanced -> Logging level -> Extended.
  2. Reproduce the problem, then remember the exact time it happened.
  3. Collect logs:
    Settings -> General -> Advanced -> Export logs and system info.
  4. Send the file to [email protected]:
    • include [iOS] keyword and ISSUE_NUMBER in the subject of your email
    • specify the exact time when the issue occurred

@adguard-bot adguard-bot added the Bug Something isn't working label Dec 18, 2024
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Labels
Bug Something isn't working Priority: P4
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