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Problem with finding location #409

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2 tasks done
seeemyon opened this issue Dec 22, 2024 · 0 comments
Open
2 tasks done

Problem with finding location #409

seeemyon opened this issue Dec 22, 2024 · 0 comments
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Bug Something isn't working Priority: P4

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@seeemyon
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Please answer the following questions for yourself before submitting an issue.

  • I checked the knowledge base and found no answer
  • I checked to make sure that this issue has not already been filed

AdGuard VPN version

2.4, 2.5 beta 1

Environment

  • OS: 18.2
  • Device: iPhone 13

Operating mode

VPN

Exclusions mode

Regular

Which DNS server do you use?

Default

Custom DNS

checked all of DNS server.

Issue Details

Steps to reproduce:

  1. Install app (4 times)
  2. Logged. Usually try several times because it is can not connect to server and write: try one more time.
  3. Try to find location. On this step huge problem. Have no idea, but it can be success just 2 times from 10. Usually it is can't find location.

Expected Behavior

Alway has problem with finding location. Usually it is can't find with different internet and servers and types. Tried change dns server and protocols. Same problem with all. With T-mobile carrier and Nevalink (home Internet) same problems. With Beline much eysier to find location.

Actual Behavior

Wrote to support 03.12.2024 mail information about bugs with numbers #991731 and 31001144. Still wait for solution but wrote to give money back because service is bad. Any way sent you log files here. Maybe it can help you.

Screenshots

Screenshot 1

Additional Information

adguard_vpn_logs_2.5.0_26902__2212_150459.zip
IMG_5375
IMG_5376
IMG_5377

@seeemyon seeemyon added the Bug Something isn't working label Dec 22, 2024
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Labels
Bug Something isn't working Priority: P4
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