AdGuard-2.16.0.1824-beta cannot activate the license

[Chamiu]

Please answer the following questions for yourself before submitting an issue

• Filters were updated before reproducing an issue
• I checked the knowledge base and found no answer
• I checked to make sure that this issue has not already been filed

AdGuard version

AdGuard-2.16.0.1824-beta

Browser version

Orion RC 128.1

OS version

macOS Sequoia.0

Ad Blocking

No response

Privacy

No response

Social

No response

Annoyances

No response

Security

No response

Other

No response

Language-specific

No response

Which DNS server do you use?

AdGuard DNS

DNS protocol

DNS-over-QUIC

Custom DNS

No response

What Stealth Mode options do you have enabled?

No response

Support ticket ID

No response

Issue Details

Steps to reproduce:

1. install AdGuard-2.16.0.1824-beta
   2.launch AdGuard-2.16.0.1824-beta
2. AdGuard Main Window say "Need activate the license"
3. tap "activate the license"
4. login AdGuard Account on Browser
5. cycling gear mark.

Expected Behavior

Because it is an update, it automatically updates the authentication.

Actual Behavior

The authentication function does not work.

Screenshots

Screenshot 1

Additional Information

No

[AlexandrPkhm]

@Chamiu It seems that the problem you are experiencing is related to the Orion browser. Could you please try to activate a licence using a different browser?
For example, temporarily set Chrome as your default browser and try to activate again. Please let us know the results.

[Chamiu]

I try Safari ver.18.0 (20619.1.26.31.6).
But this issue don't solve.

I have 2 licenses at unused portions of AdGuard.

1st. pattern

1. input license that used AdGuard ver.2.16.0.1824-beta
2. login AdGuard.info
3. cannot activate the license

2nd. pattern

1. input license at not use
2. login AdGuard.info
3. cannot activate the license

[AlexandrPkhm]

@Chamiu In this case, could you please let us know if you have antivirus or network filtering software installed on your device?

Also, please send us the application logs. We need them to diagnose and throubleshoot this problem.
Here's what we need from you:

1. Click AdGuard icon in the menu bar → Gear → Advanced → Logging → Logging level → Debug.
2. Reproduce the problem, then remember the exact time it happened.
3. Menu → Advanced → Logging → Export Logs and System Info.….
4. Send this file to [email protected]:
   • include [mac] keyword and ISSUE_NUMBER in the subject of your email
   • specify the exact time when the issue occurred

And if possible, please attach a screen recording of the issue to the logs email.

[Chamiu]

@AlexandrPkhm I try again.

1. AdGuard free on Little Snitch mini.
   2 "Web protect" and "Fhishng protect" OFF on ESET CyberSecurity 7.5.74.0
2. install AdGuard ver.2.16.0.1824-beta
3. input license that used AdGuard.
4. login AdGuard.info
5. cannot activate the license

I usually block connecting to servers in areas (=Hong Kong) under control of Communist Party of China to circumvent the National Security Protection Act on Little Snitch mini.

emailed attach log and screenshot.

[AlexandrPkhm]

@Chamiu Judging by your description of steps to reproduce, it seems that you are using both activation methods simultaneously. Activation via web login might have issues due to National Security Protection Act. Please try the following:
Input your licence key into the highlighted area and then press on the Activate button below.

Let us know of the results.

[Chamiu]

@AlexandrPkhm
I was able to understand that there were two patterns of authentication, and I was trying to double authenticate by using loigin after entering the license key, but the event did not be resolved.

• Even if I log in without entering the license key, it will be rejected.
• Even if I enter the license key and click the "Authenticate" button, it will be rejected.

It seems that my environment is the cause, but it's no longer a failure.
As long as I connect to The Internet, I can't have the option of not using virus detection software, and I want to know the connection status of the app you are using.
ex. PSA: Bartender Mac App Under New Ownership, But Lack of Transparency Raises Concerns - MacRumors

If you want to maintain this authentication method, I will have to give up using AdGuard. Can we somehow return it to the same method as up to ver.2.15?

[Chamiu]

@AlexandrPkhm One more thing.

There is room for improvement in the layout of the license activation window.

Isn't it like this?

[AlexandrPkhm]

@Chamiu We have released a AdGuard for Mac Nightly build with additional logging designed specifically to diagnose the issue you are experiencing.

Please download it using the following link https://agrd.io/mac_nightly, enable debug logging and reproduce the issue with Web-login activation pattern. Then send the logs archive to [email protected] with [mac] keyword and ISSUE_NUMBER in the subject of your email.

[AlexandrPkhm]

@Chamiu We have reviewed the logs you provided and it appears that the issue you are experiencing is related to the inability of the application to access one of its libraries. This library should be recreated when you reset your settings, so please try the following: Open AdGuard → press the gear icon → select Advanced → Reset settings → perform a settings reset and check if the issue persists afterwards.

If the problem persists, or if resetting the settings isn't an option for you, please re-record the logs. However, we have noticed that you reset the logs before reproducing the problem. Please do not reset the logs, as we can't see if the program started correctly if the logs are reset.

[LanYunDev]

Have the same problem.
macOS 14.6.1 adguard Version 2.16.0.1826 nightly （1826）