messages.json

{
	"categories": {
		"guides": {
			"name": "Guides",
			"desc": "Guides on how to do things in the app",
			"icon": 58121
		},
		"support": {
			"name": "Support",
			"desc": "Articles on how to resolve issues with the app",
			"icon": 58912
		},
		"rf": {
			"name": "Requested Features",
			"desc": "Frequently asked-for features and our responses",
			"icon": 58873
		}
	},
	"faq": [
		{
			"friendlyName": "General channel",
			"category": "support",
			"names": [
				"general",
				"general-channel",
				"general-chat",
				"generalchannel",
				"generalchat",
				"offtopic",
				"off-topic"
			],
			"description": "Explains why there is no general channel.",
			"title": "No general channel",
			"text": "There is no general channel in this server. The moderation team does not have time to moderate a general or off-topic channel, nor is it relevant to the server itself. Please read the rules and follow the link to PluralHub there if you are looking for a server for socialization."
		},
		{
			"friendlyName": "Sorting options",
			"category": "rf",
			"names": [
				"sorting",
				"sort",
				"ordering"
			],
			"description": "Explains sorting options are planned",
			"title": "Sorting members",
			"text": "The option to sort members and custom fronts by various things, such as creation date or recent fronters has been suggested before. A feature to add ways to sort is planned, but not any specifics on how it would work."

		},
		{
			"friendlyName": "Widgets",
			"category": "rf",
			"names": [
				"widgets"
			],
			"description": "Explains widgets are planned.",
			"title": "Widgets",
			"text": "Widgets for the app have been suggested before. They are planned, but not a high priority."
		},
		{
			"friendlyName": "PluralKit help",
			"category": "support",
			"names": [
				"pluralkit-help",
				"pluralkit-support",
				"pk-help",
				"pkhelp",
				"pksupport",
				"pk-support"
			],
			"description": "Redirects user to PK support",
			"title": "PluralKit Support Questions",
			"text": "SimplyPlural and PluralKit are not the same, and are not made by the same developers. Please redirect all PluralKit support questions to their support server instead: https://discord.gg/PczBt78"
		},
		{
			"friendlyName": "ETA questions",
			"category": "support",
			"names": [
				"eta",
				"no-eta",
				"new-features",
				"next-update",
				"newfeatures",
				"nextupdate"
			],
			"description": "Explains why there is no ETA for upcoming updates and features.",
			"title": "ETAs",
			"text": "There are no estimated times or release dates for any upcoming features or updates. The devs are currently one system, and SimplyPlural is not their only project, so due to this they cannot guarantee any feature or update will release at a given time. However, patrons do get sneak peeks into upcoming updates!"
		},
		{
			"friendlyName": "Slow connections",
			"category": "support",
			"names": [
				"slow-connection",
				"slow-loading",
				"slowconnection",
				"slowloading",
				"loading"
			],
			"description": "Explains why parts of the app may load slowly",
			"title": "Slow connections/loading times",
			"text": "Sometimes, especially during busy times of day for the app, connecting to the servers to log in to the app, view your friends, or access other online features may be slow or impossible. Multiple factors, including your distance from the app's servers, or your own internet connection, may make it more difficult for your app to reach the servers, even if they are currently online. Please be patient, and try again later."
		},
		{
			"friendlyName": "Slow notifications",
			"category": "support",
			"names": [
				"slow-notifications",
				"slow-notification",
				"slownotifications",
				"slownotification",
				"slownotifs",
				"slownotif"
			],
			"description": "Explains why notifications sometimes arrive slowly",
			"title": "Slow notifications",
			"text": "When a notification arrives and when they are sent are two different things. Depending on your phone model, phone brand, connection stability notifications may arrive delayed or not at all. To confirm the notifications are being sent out at the correct time go to settings -> account settings -> notification history. The times listed on these notifications is when they were sent."
		},
		{
			"friendlyName": "How to add friends",
			"category": "guides",
			"names": [
				"add-friend",
				"add-friends",
				"addfriend",
				"addfriends",
				"af",
				"addingfriends",
				"addingfriend"
			],
			"description": "Explains how to troubleshoot not being able to add a friend",
			"title": "Add friend",
			"text": "If you and your friends are unable to add each other as friends, or can't find each other as friends, make sure that you are using a case sensitive username when adding each other. Additionally, you can add people by using their user ID. "
		},
		{
			"friendlyName": "How to add to front",
			"category": "guides",
			"names": [
				"add-set-front",
				"addsetfront",
				"addset-front",
				"add-setfront",
				"add-set",
				"addset",
				"add-front",
				"addfront",
				"addtofront",
				"set-front",
				"setfront",
				"settofront",
				"asf"
			],
			"description": "Talks about how to set who is fronting in the application",
			"title": "Add / set front",
			"text": "There are two ways in-app to show a member as fronting. \"Set as front\" and \"Add to front\". \n \n Using \"Set as front\" will clear all members from your front list, and then add that member. \"Add to front\" won't remove anyone from the list, but it will add the member whose add icon you tapped. You can individually remove members by tapping the downward facing arrow next to their name. "
		},
		{
			"friendlyName": "Syncing uploaded avatars to PluralKit",
			"category": "support",
			"names": [
				"avatar",
				"avatars",
				"images",
				"image"
			],
			"description": "Explains why avatars uploaded to Simply Plural do not sync to PluralKit",
			"title": "Uploaded Avatars",
			"text": "Uploaded avatars on Simply Plural do not sync to PluralKit. This is because we have to pay for the hosting of the avatars and the bandwidth associated with it. Allowing usage outside the app would be too costly for us. If you want avatars synced between PluralKit and Simply Plural, make sure that you use avatar URLs instead. "
		},
		{
			"friendlyName": "What are Custom Fields?",
			"category": "guides",
			"names": [
				"custom-fields",
				"customfields",
				"custom-field",
				"customfield",
				"cfi"
			],
			"description": "Talks about the \"custom fields\" feature",
			"title": "Custom fields",
			"text": "Custom fields are customizable fields for members such as: Birthday, Favorite Food, System Role, etc... \n \n You can set them up in Settings -> Account Settings -> Custom Fields. Every field has its own privacy, so you can set some fields to be seen by all your friends, only your trusted friends or only your own system. There is no limit to how many custom fields you can have. "
		},
		{
			"friendlyName": "What are Custom Fronts?",
			"category": "guides",
			"names": [
				"custom-front",
				"custom-fronts",
				"customfront",
				"customfronts",
				"cf"
			],
			"description": "Explains what \"custom front\" is",
			"title": "Custom fronts",
			"text": "Custom fronts is a kind of status for fronts, like \"blurred\", \"unknown member\", \"dissociated\", etc... \n \n You don't want those to show up as real members in your system list, but you still want to be able to set front as one of them, that's where custom fronts kick in. \n \n They're highly customizable (as per popular request), so you can name them anything you want. "
		},
		{
			"friendlyName": "Syncing front history from PluralKit",
			"category": "rf",
			"names": [
				"front-history-importing",
				"fronthistoryimporting",
				"fronthistory-importing",
				"front-historyimporting",
				"fronthistoryimport",
				"fronthistory-import",
				"front-historyimport",
				"front-history",
				"fronthistory",
				"front-importing",
				"frontimporting",
				"front-import",
				"frontimport",
				"fhi"
			],
			"description": "Talks about importing the front history from PluralKit",
			"title": "Front history importing",
			"text": "Importing your front history to and from PluralKit is planned in the future and currently not implemented. "
		},
		{
			"friendlyName": "In-app chat messages",
			"category": "rf",
			"names": [
				"messaging"
			],
			"description": "Talks about the possibility of having a messaging feature",
			"title": "Messaging",
			"text": "The feature of messaging other systems within the app is out of scope, as the app is not meant to be a social community app, but a tool for you and your friends. Adding messages between systems would need us to implement moderation tools, moderation team and the actual feature, which is not the direction we are taking the app in right now. \n \n Messaging within the system, between headmates, was added in version 1.8 and can be accessed through the \"Dashboard\" or through the navigation menu. With this feature, you can communicate more easily within your system. "
		},
		{
			"friendlyName": "Issues with notifications",
			"category": "support",
			"names": [
				"notifications",
				"notification"
			],
			"description": "Explains how your friends can get notifications from your system",
			"title": "Notifications",
			"text": "If you are having trouble receiving front notifications, or your friends have trouble receiving front notifications; please check the following:\n \n - You have front notifications enabled for the friend \n - The friend has opted-in into your front notifications \n - The friend has enabled notifications for the app in the OS settings (Android, iOS) \n - Your members don't prevent front notifications, go into the settings of your members that front and make sure \"Prevent front notifications\" is turned off. \n - If they are a trusted friend, make sure that your members that are changing front are visible to trusted friends. \n - If they are a regular friend, make sure that the members that are changing front are visible to all friends. \n \n If all of the above checks out, do the following: \n \n The person who can't receive notifications, create a repeated reminder 3 minutes from now. Then, wait a few minutes until the notification should arrive. If the notification arrives, then your account has been set up to properly receive notifications and go over the list again to make sure everything checks out. \n If you do not get an automated reminder notification after a few minutes, then email the developers at hello@apparyllis.com so that they can look into your specific issue. "
		},
		{
			"friendlyName": "Issues with seeing members of friends",
			"category": "support",
			"names": [
				"see-members",
				"seemembers",
				"seemember",
				"see-member",
				"sm"
			],
			"description": "Explains how to allow your friends to see your members",
			"title": "See members",
			"text": "If your friends cannot see your members, you have to go into the friend's profile, click on the cogwheel on the top right and press \"They can see your shared members\", this will allow them to see your public members or your members marked as \"Shown to Trusted Friends\", if they are marked as a \"Trusted friend\". "
		},
		{
			"friendlyName": "Syncing members to and from PluralKit",
			"category": "guides",
			"names": [
				"sync-members-pluralkit",
				"sync-member-pluralkit",
				"syncmemberpluralkit",
				"syncmember-pluralkit",
				"sync-memberpluralkit",
				"syncmemberspluralkit",
				"syncmembers-pluralkit",
				"sync-memberspluralkit",
				"sync-member-plural-kit",
				"syncmemberplural-kit",
				"syncmember-plural-kit",
				"sync-memberplural-kit",
				"syncmembersplural-kit",
				"syncmembers-plural-kit",
				"sync-membersplural-kit",
				"sync-member",
				"syncmember",
				"sync-members",
				"syncmembers",
				"sync-pluralkit",
				"syncpluralkit",
				"sync-plural-kit",
				"syncplural-kit",
				"smp",
				"smpk"
			],
			"description": "Talks about syncing your members to PluralKit",
			"title": "Sync members to PluralKit",
			"text": "If you wish to sync your members to PluralKit, go into the settings page -> Integrations -> PluralKit and fill in your PluralKit token, you can get this token by typing pk;token anywhere in a PluralKit enabled Discord server and PluralKit will message you the token in a DM. \n \n Once filled out, you can go to actions in the members page and press \"Sync\" (rebooting app may be required to see this option after adding the token). You will be prompted with the option to \"Sync to PK\" and \"Sync from PK\". \n \n Pay attention that they are linked by the PluralKit ID found in the individual member settings in Simply Plural. If you make a member on Simply Plural and you make the same member on PluralKit, you will have to go into the individual member settings of Simply Plural and fill in the PluralKit user ID in the settings. If you don't do this, you will end up with duplicate members on PluralKit. "
		},
		{
			"friendlyName": "Web version for the app",
			"category": "support",
			"names": [
				"website"
			],
			"title": "Website",
			"description": "Talks about the website for Simply Plural",
			"text": "There is a web version of the app at https://app.apparyllis.com/ . \n \n Please note there are some minor differences from the app version (such as uploading avatars, etc). \n \n As a reminder, your PluralKit token won't transfer to the website automatically, so you'll need to re-add it to \"Integrations\" to be able for importing from PluralKit, syncing to PluralKit and exporting to PluralKit. "
		},
		{
			"friendlyName": "Adding uploaded avatars to more features in the app",
			"category": "rf",
			"names": [
				"moreavatars",
				"moreavatar",
				"more-avatars",
				"moreimages",
				"more-images"
			],
			"title": "Avatars",
			"description": "Talks about why more avatar functionality won't be added",
			"text": "Adding more uploading avatar functionality is not something that's possible for us, we're funded by Patreon and a non-profit, alongside self-funding. Storing and uploading avatars comes with a cost that would expand exponentially if we were to add it to more features. \n \n However, you can add images to any text box that supports Markdown by using `![text](link)` and adding an image link inside of \"(link)\". "
		},
		{
			"friendlyName": "What are tokens?",
			"category": "guides",
			"names": [
				"token",
				"tokens"
			],
			"title": "Tokens",
			"description": "Talks about what Simply Plural Tokens are",
			"text": "Simply Plural Tokens are to enable third-party integrations development for developers. Right now, there are no third-party integrations yet and Tokens are only useful for developers. Later down the road, when third-party integrations are made, you can generate tokens in Simply Plural to use those integrations. "
		},
		{
			"friendlyName": "How do I provide logs to the developers?",
			"category": "support",
			"names": [
				"logs",
				"log"
			],
			"title": "Logs",
			"description": "Talks about how to provide logs to the developers",
			"text": "If you've been requested to provide logs to the developers: \n \n Please send the logs to the developers by going to Settings -> App settings -> Options and scroll to the bottom and click \"Share logs\", then select email. Send them to hello@apparyllis.com. Then, we can look into what's happening! "
		},
		{
			"friendlyName": "Connection issues with the app",
			"category": "support",
			"names": [
				"nointernet",
				"no.internet",
				"no-internet",
				"noconnection",
				"no.connection",
				"no-connection"
			],
			"title": "Connection Issues",
			"description": "Talks about how to resolve and debug connection issues",
			"text": "If you are having connection issues, please provide the developers in either the Simply Plural Discord or by emailing them at hello@apparyllis.com with the following information: \n \n - Whether or not you are using a VPN, \n - If the issue is exclusive to Wi-Fi or cellular data, \n - How long the issue has been occurring. "
		},
		{
			"friendlyName": "Issues uploading avatars",
			"category": "support",
			"names": [
				"uploadavatars",
				"uploadavatar",
				"avatarupload",
				"avataruploads",
				"avataruploading",
				"uploadingavatars"
			],
			"title": "Issues uploading avatars",
			"description": "Talks about how to resolve issues uploading avatars",
			"text": "If you're having an issue uploading avatars, please try uploading the same avatar to another member or custom front and see if that works. If that doesn't work, please try uploading a different image. If you can successfully upload another image, then there's something wrong with the image itself and you'll have to use another image. "
		},
		{
			"friendlyName": "How to change your password",
			"category": "support",
			"names": [
				"changepassword",
				"passwordchange",
				"pwchange",
				"changepw",
				"changingyourpassword",
				"changingyourpw"
			],
			"title": "How to change your password",
			"description": "Talks about how to change your password",
			"text": "Right now, the only way to change your password is by logging out of your account and requesting a \"Password reset\" email in the login screen. Then, you will be emailed a link where you can reset your password. "
		},
		{
			"friendlyName": "How to reset your password",
			"category": "support",
			"names": [
				"lostpassword",
				"forgotpassword",
				"forgotpw",
				"lostpw",
				"passwordlost",
				"passwordforgot",
				"lostpw"
			],
			"title": "How to reset your password",
			"description": "Talks about how to reset your password",
			"text": "If you forget your password to your account, you will need to press \"Forgot Password\" on the login page. Type in your email address and an email will be sent to your account to reset the password. If you do not receive an email, it is either in spam or there is no account under that email. If you originally signed up with a typo in your email, you will not be able to reset your password and you will need to remember your Simply Plural password. "
		},
		{
			"friendlyName": "How to recover your email",
			"category": "support",
			"names": [
				"recoveremail",
				"recovermail",
				"forgotemail",
				"forgotmail",
				"emailforgot",
				"emailrecover",
				"mailforgot",
				"mailrecover"
			],
			"title": "How to recover your email",
			"description": "Talks about how to recover your email",
			"text": "If you're having trouble logging in and do not remember your email to login or you're not sure which email is assigned to your account, you will need to use \"Forgot email\" on the login page. This feature is only available in version 1.8 and up. Once you are on the \"Forgot email\" page, type in your username that you use for the app. Once you do that and request recovery, you will receive an email on the email that is assigned to that email account. If you do not receive an email, then it's either in spam, it's on an email you've forgotten about or you orignally had a typo in your email. \n \n If it's not in spam and you cannot find the email for recovery, then unfortunately we will not be able to help you. In order to recover an email, you need to have access to the email the account is registered under. "
		},
		{
			"friendlyName": "How to recover your account",
			"category": "support",
			"names": [
				"recoveraccount",
				"recoveracc",
				"accountrecover",
				"accrecover",
				"recoveringaccount",
				"recoveringacc",
				"recoveringaccounts",
				"recoveringaccount",
				"accountrecovering",
				"accrecovering",
				"recoveringacc"
			],
			"title": "How to recover your account",
			"description": "Talks about how to recover your account",
			"text": "In order to recover your account, please use \"Forgot password\" and \"Forgot email\" on the login page. If you know what email your account is registered under, but you do not have access to that email, then you cannot receive a reset for your password. To change the email associated to your account, you will need to login to the app and know the password to your account, then in \"Account Settings\", you can change your email associated to your account. If you do not know the password to your account and you do not have access to your email account, you cannot recover your account. \n \n If you are still logged in to your account on another device and you wish to backup your data, you can connect your account with PluralKit to export your members. If you want to recover the front history and custom fronts, you can create a \"User Report\" by going to Settings -> Account -> User Report. Once you create a user export, make sure to save it as a PDF so you have a copy of the data. "
		},
		{
			"friendlyName": "How to resolve avatars not uploading",
			"category": "support",
			"names": [
				"avataruploadissue",
				"uploadavatarissue"
			],
			"title": "How to resolve avatars not uploading",
			"description": "Talks about how to resolve avatars not uploading",
			"text": "If you're having issues uploading an avatar, please try uploading another avatar. If the avatar image is in the wrong format or is potentially corrupted, then it will not be able to upload. If there is an image you really want to upload, but it always fails, then take a screenshot of the image you want to upload and upload the screenshot instead."
		},
		{
			"friendlyName": "Explain logout issue after updating to 1.8",
			"category": "support",
			"names": [
				"logoutupdate",
				"updatelogout"
			],
			"title": "Explain logout issue after updating to 1.8",
			"description": "Explains logout issue after updating to 1.8",
			"text": "Version 1.8 changed how authentication is handled to move it from Google to our own servers to improve user privacy. Due to this change, the app no longer has you logged in and you will need to relogin after you've updated to 1.8 from an earlier version."
		},
		{
			"friendlyName": "Explain how to use markdown",
			"category": "guides",
			"names": [
				"markdown",
				"mark-down"
			],
			"title": "Explain how to use markdown",
			"description": "Explain how to use markdown",
			"text": "Many Simply Plural fields support a feature known as Markdown. These fields are indicated with a paint brush / paint roller icon in the upper right hand corner. Markdown uses the text you input to format your text, allowing you to make your text larger, bold or italics, insert images, and much more.\nThis is not a comprehensive guide, and not every feature listed here works in Simply Plural, but this is a guide of sorts to help you get started with Markdown. There is currently no guide that is tailored only to the features of Simply Plural. \n\nhttps://markdown-it.github.io/"
		},
		{
			"friendlyName": "Explain issues with avatars loading and uploading",
			"category": "support",
			"names": [
				"avataruploads",
				"peakavatars"
			],
			"title": "Explain issues with avatars loading and uploading",
			"description": "Explain issues with avatars loading and uploading",
			"text": "Loading and uploading avatars at peak time may be slow or not possible, try again later or another time. Currently Simply Plural is free and ad-free and is only funded by Patreon which means we cannot afford the same quality of avatars/images support as big companies that charge for their apps or have advertisements."
		},
		{
			"friendlyName": "Explains avatar upload functionality",
			"category": "support",
			"names": [
				"noavatars"
			],
			"title": "Explains avatar upload functionality",
			"description": "Explains avatar upload functionality",
			"text": "Starting 1.9 we discontinued in-app-uploaded avatars due to the high costs associated to it. Simply Plural is a free app, with no advertisements, with our only revenue being from Patreon and other monetary supports, such as The Plural Association. Avatar urls are not affected. Existing avatars will not be deleted, removed or made otherwise unavailable for anyone. You can read more about it here: https://apparyllis.com/simply-plural-avatar-functionality/"
		},
		{
			"friendlyName": "Disconnecting social logins",
			"category": "support",
			"names": [
				"disconnectsocial",
				"removesocial"
			],
			"title": "Disconnecting social logins",
			"description": "Disconnecting social logins (google, apple)",
			"text": "If you are logging in with socials (google, apple), and you wish to convert your account to a normal password account, please request a password reset. This will send you a link to reset your password which will set the password for your account and unlink you from social logins. This means you will need to login with email and password from there on."
		},
		{
			"friendlyName": "Simply Plus",
			"category": "support",
			"names": [
				"sp",
				"simplyplus",
				"simply-plus"
			],
			"title": "Simply Plus",
			"description": "Simply Plus",
			"text": "Simply Plus is the upcoming subscription model for Simply Plural in order to monetarily support the app for the upkeep of the servers. Simply Plus is a cosmetics-only subscription, meaning no functional features will be behind the subscription but only cosmetic, visual enhancing, features will be part of the Subscription. No feature that is currently in the app will be behind subscription, only new certain cosmetic features will be locked behind the subscription. You can read more about it in the announcement here: https://apparyllis.com/avatar-functionality-reversed-decision/\nThere is no current timeline for Simply Plus, however when there's more information to share it will be announced"
		},
		{
			"friendlyName": "Markdown image links",
			"category": "support",
			"names": [
				"mdlinks",
				"links",
				"markdownlinks"
			],
			"description": "Explains how to use markdown links",
			"title": "Markdown image links",
			"text": "To use links in your markdown fields with ![]() you need to use a service that allows hotlinking from external apps. Discord does not support hotlinking from outside the Discord app, using Discord links will cause your images to dissapear soon after. You can browse the internet for services that allow you to host images that can be hotlinked from externally."
		},
		{
			"friendlyName": "Optional settings",
			"category": "support",
			"names": [
				"optional",
				"optionalsettings",
				"optionaloptions"
			],
			"description": "Explains why features dont always receive optional settings",
			"title": "Optional settings",
			"text": "Because Simply Plural is created and maintained by a single developer, there isn't enough time and resources to make everything an optional setting. The developer has to prioritize bug fixing, and occasionally release new features, alongside maintaining the servers."
		}
	]
}