From 7461cb3fd54daef341db1d2b558aee7a33901de9 Mon Sep 17 00:00:00 2001
From: Romain Quetiez <romain.quetiez@combodo.com>
Date: Wed, 30 Sep 2009 13:30:13 +0000
Subject: [PATCH] Welcome menu updated with Erwan's text (quickly reviewed)

SVN:code[187]
---
 trunk/setup/data/structure/1.menus.xml | 1784 ++++++++++++------------
 1 file changed, 921 insertions(+), 863 deletions(-)

diff --git a/trunk/setup/data/structure/1.menus.xml b/trunk/setup/data/structure/1.menus.xml
index 79c989337e..df61e6cb1e 100644
--- a/trunk/setup/data/structure/1.menus.xml
+++ b/trunk/setup/data/structure/1.menus.xml
@@ -1,863 +1,921 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<Set>
-<menuNode id="37">
-<name>Admin tools</name>
-<label>Admin tools</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;p&gt;&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:32px;&quot;&gt;Administration tools&lt;/p&gt;
-&lt;p&gt;Tools accessible only to logins having the administrator profile&lt;/p&gt;
-</template>
-<type>administrator</type>
-<rank>1000</rank>
-<parent_id>0</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="1">
-<name>All Applications</name>
-<label>All Applications</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizApplication&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizApplication&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All Applications&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizApplication&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizApplication&lt;/itopblock&gt;
-&lt;/div&gt;
-</template>
-<type>application</type>
-<rank>999</rank>
-<parent_id>15</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="2">
-<name>All Circuits</name>
-<label>All Circuits</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizCircuit&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizCircuit&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All Circuits&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizCircuit&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizCircuit&lt;/itopblock&gt;
-&lt;/div&gt;
-</template>
-<type>application</type>
-<rank>999</rank>
-<parent_id>15</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="3">
-<name>All Contracts</name>
-<label>All Contracts</label>
-<hyperlink>./UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizContract&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizContract&lt;/itopblock&gt;
-&lt;/div&gt;</template>
-<type>application</type>
-<rank>2</rank>
-<parent_id>33</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="4">
-<name>All Interfaces</name>
-<label>All Interfaces</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizInterface&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All Interfaces&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizInterface&lt;/itopblock&gt;
-&lt;/div&gt;
-</template>
-<type>application</type>
-<rank>999</rank>
-<parent_id>15</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="5">
-<name>All Network devices</name>
-<label>All Network devices</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizNetworkDevice&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizNetworkDevice&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All Network Devices&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizNetworkDevice&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizNetworkDevice&lt;/itopblock&gt;
-&lt;/div&gt;
-</template>
-<type>application</type>
-<rank>999</rank>
-<parent_id>15</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="6">
-<name>All Patches</name>
-<label>All Patches</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizPatch&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizPatch&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All Patches&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizPatch&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizPatch&lt;/itopblock&gt;
-&lt;/div&gt;
-</template>
-<type>application</type>
-<rank>999</rank>
-<parent_id>15</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="7">
-<name>All PCs</name>
-<label>All PCs</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizPC&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All PCs&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizPC&lt;/itopblock&gt;
-&lt;/div&gt;
-</template>
-<type>application</type>
-<rank>999</rank>
-<parent_id>15</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="8">
-<name>All Servers</name>
-<label>All Servers</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizServer&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All Servers&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServer&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizServer&lt;/itopblock&gt;
-&lt;/div&gt;
-</template>
-<type>application</type>
-<rank>999</rank>
-<parent_id>15</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="9">
-<name>All Services</name>
-<label>All Services</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizService&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizService&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizService&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizService&lt;/itopblock&gt;
-&lt;/div&gt;</template>
-<type>application</type>
-<rank>1</rank>
-<parent_id>33</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="10">
-<name>All Subnets</name>
-<label>All subnets</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizSubnet&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizSubnet&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All Subnets&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizSubnet&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizSubnet&lt;/itopblock&gt;
-&lt;/div&gt;
-</template>
-<type>application</type>
-<rank>999</rank>
-<parent_id>15</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="11">
-<name>Audit</name>
-<label>Audit</label>
-<hyperlink>./audit.php</hyperlink>
-<icon_path></icon_path>
-<template></template>
-<type>application</type>
-<rank>4</rank>
-<parent_id>16</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="12">
-<name>Change Management</name>
-<label>Change Management</label>
-<hyperlink>./UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;style&gt;
-.dashboard {
-vertical-align:top;
-width:50%;
-border:1px solid #000;
--moz-border-radius:10px;
-padding:5px;
-text-align:center;
-}
-&lt;/style&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;&quot;&gt;Changes Overview&lt;/p&gt;
-&lt;table border=&quot;0&quot; padding=&quot;5&quot;&gt;
-&lt;tr&gt;
-&lt;td class=&quot;dashboard&quot;&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizChangeTicket&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:bars;group_by:type;chart_title:Changes by type&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizChangeTicket&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;td class=&quot;dashboard&quot;&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizChangeTicket&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:pie;group_by:ticket_status;chart_title:Changes by status&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizChangeTicket&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;/tr&gt;&lt;tr&gt;
-&lt;td class=&quot;dashboard&quot;&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;Changes by Workgroup&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizChangeTicket&quot; type=&quot;count&quot; parameters=&quot;group_by:workgroup_name&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizChangeTicket&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;td class=&quot;dashboard&quot;&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;Changes not yet assigned&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizChangeTicket&quot; type=&quot;list&quot; parameters=&quot;dashboard:true&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizChangeTicket WHERE ticket_status = &apos;New&apos;&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;/tr&gt;
-&lt;/table&gt;
-</template>
-<type>application</type>
-<rank>7</rank>
-<parent_id>0</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="13">
-<name>Closed Changes</name>
-<label>Closed Changes</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizChangeTicket: ticket_status = &apos;Closed&apos;&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizChangeTicket: ticket_status = &apos;Closed&apos;&lt;/itopblock&gt;
-&lt;/div&gt;</template>
-<type>application</type>
-<rank>5</rank>
-<parent_id>12</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="14">
-<name>Closed Incident</name>
-<label>List of closed ticket</label>
-<hyperlink>./UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizIncidentTicket: ticket_status Contains &apos;Open&apos; AND severity Contains &apos;critical&apos;&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizIncidentTicket: ticket_status = &apos;Closed&apos;&lt;/itopblock&gt;
-&lt;/div&gt;</template>
-<type>application</type>
-<rank>5</rank>
-<parent_id>21</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="15">
-<name>Configuration Items</name>
-<label>All about devices</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;p&gt;&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:left; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:40px;&quot;&gt;&lt;img src=&quot;../images/devices_big.gif&quot; align=&quot;baseline&quot;&gt;Devices Overview&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;table border=&quot;0&quot; padding=&quot;5&quot; class=&quot;layout&quot;&gt;
-&lt;tr&gt;
-&lt;td&gt;
-&lt;p style=&quot;text-align:left; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:18px;&quot;&gt;Servers&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServer&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:pie;group_by:severity&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServer&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;td&gt;
-&lt;p style=&quot;text-align:left; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:18px;&quot;&gt;PCs&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizPC&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:pie;group_by:severity&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizPC&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;/tr&gt;&lt;tr&gt;
-&lt;td&gt;
-&lt;p style=&quot;text-align:left; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:18px;&quot;&gt;Netword Devices&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizNetworDevice type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:pie;group_by:severity&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizNetworkDevice&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;td&gt;
-&lt;p style=&quot;text-align:left; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:18px;&quot;&gt;Applications&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizApplication&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:pie;group_by:severity&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizApplication&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;/tr&gt;
-&lt;/table&gt;</template>
-<type>application</type>
-<rank>2</rank>
-<parent_id>16</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="16">
-<name>Configuration Management</name>
-<label>Configuration Management</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;style&gt;
-td.dashboard {
- vertical-align:top;
- text-align: center;
- border: 1px solid #ccc;
- -moz-border-radius: 10px;
- padding: 10px;
-}
-&lt;/style&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;&quot;&gt;Infrastructure Overview&lt;/p&gt;
-&lt;table border=&quot;0&quot; padding=&quot;5&quot; class=&quot;layout&quot;&gt;
-&lt;tr&gt;
-&lt;td class=&quot;dashboard&quot;&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;logInfra&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:pie;group_by:status;chart_title:Infrastructure Objects by status&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;logInfra&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;td class=&quot;dashboard&quot;&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;logInfra&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:bars;group_by:finalclass;chart_title:Infrastructure Objects by type&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;logInfra&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;/tr&gt;&lt;tr&gt;
-&lt;td class=&quot;dashboard&quot;&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;Infrastructure Objects by type&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;logInfra&quot; type=&quot;count&quot; parameters=&quot;group_by:finalclass&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;logInfra&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;td&gt;
-&amp;nbsp;
-&lt;/td&gt;
-&lt;/tr&gt;
-&lt;/table&gt;
-
-</template>
-<type>application</type>
-<rank>2</rank>
-<parent_id>0</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="17">
-<name>Contacts</name>
-<label>Everything about Contacts</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;img src=&quot;../images/users2-big.png&quot; style=&quot;float:right&quot;&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;&quot;&gt;Contacts Overview&lt;/p&gt;
-&lt;table border=&quot;0&quot; padding=&quot;5&quot; class=&quot;layout&quot;&gt;
-&lt;tr&gt;
-&lt;td&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;Contacts by Type&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;count&quot; parameters=&quot;group_by:finalclass&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizContact&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;td&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;Contacts by Location&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;count&quot; parameters=&quot;group_by:location_name&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizContact&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;/tr&gt;
-&lt;tr&gt;
-&lt;td&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;Contacts by status&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;count&quot; parameters=&quot;group_by:status&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizContact&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;/table&gt;</template>
-<type>application</type>
-<rank>1</rank>
-<parent_id>16</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="18">
-<name>CSV import</name>
-<label>Bulk creation or update</label>
-<hyperlink>csvimport.php</hyperlink>
-<icon_path></icon_path>
-<template></template>
-<type>application</type>
-<rank>999</rank>
-<parent_id>35</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="38">
-<name>Data Model</name>
-<label>Overview of the Data Model</label>
-<hyperlink>schema.php</hyperlink>
-<icon_path></icon_path>
-<template></template>
-<type>administrator</type>
-<rank>1500</rank>
-<parent_id>37</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="19">
-<name>Document</name>
-<label>Any object of class &apos;Document&apos;</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizDocument&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All Documents&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizDocument&lt;/itopblock&gt;
-&lt;/div&gt;</template>
-<type>application</type>
-<rank>6</rank>
-<parent_id>16</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="43">
-<name>Export</name>
-<label>Export any filter in HTML, CSV or XML</label>
-<hyperlink>../webservices/export.php</hyperlink>
-<icon_path></icon_path>
-<template></template>
-<type>administrator</type>
-<rank>1001</rank>
-<parent_id>37</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="20">
-<name>Grouping</name>
-<label>All Groups</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizInfraGroup&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizInfraGroup&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All Groups&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;Infra Group&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizInfraGroup&lt;/itopblock&gt;
-&lt;/div&gt;
-
-
-
-</template>
-<type>application</type>
-<rank>3</rank>
-<parent_id>16</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="21">
-<name>Incident Management</name>
-<label>Incident Management</label>
-<hyperlink>./UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;style&gt;
-.dashboard {
-vertical-align:top;
-width:50%;
-border:1px solid #000;
--moz-border-radius:10px;
-padding:5px;
-text-align:center;
-}
-&lt;/style&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;&quot;&gt;Incidents Overview&lt;/p&gt;
-&lt;table border=&quot;0&quot; padding=&quot;5&quot;&gt;
-&lt;tr&gt;
-&lt;td class=&quot;dashboard&quot;&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizIncidentTicket&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:pie;group_by:type;chart_title:Incidents by Type&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizIncidentTicket&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;td class=&quot;dashboard&quot;&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizIncidentTicket&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:bars;group_by:ticket_status;chart_title:Incidents by status&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizIncidentTicket&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;/tr&gt;&lt;tr&gt;
-&lt;td class=&quot;dashboard&quot;&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;Incidents by Workgroup&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizIncidentTicket&quot; type=&quot;count&quot; parameters=&quot;group_by:workgroup_name&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizIncidentTicket&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;td class=&quot;dashboard&quot;&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;Incidents not yet assigned&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizIncidentTicket&quot; type=&quot;list&quot; parameters=&quot;dashboard:true&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizIncidentTicket: ticket_status = &apos;New&apos;&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;/tr&gt;
-&lt;/table&gt;
-</template>
-<type>application</type>
-<rank>5</rank>
-<parent_id>0</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="22">
-<name>Known Errors</name>
-<label>Known Errors</label>
-<hyperlink>./UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizKnownErrort&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizKnownError&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizKnownError&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizKnownError&lt;/itopblock&gt;
-&lt;/div&gt;</template>
-<type>application</type>
-<rank>999</rank>
-<parent_id>21</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="23">
-<name>Locations</name>
-<label>Any locations</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizLocation&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizLocation&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All Locations&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizLocation&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizLocation&lt;/itopblock&gt;
-&lt;/div&gt;</template>
-<type>application</type>
-<rank>5</rank>
-<parent_id>16</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="24">
-<name>My Changes</name>
-<label>My changes</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizChangeTicket&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizChangeTicket AS i WHERE i.agent_id = :current_contact_id&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;My Changes as a requester&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizIncidentTicket&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizChangeTicket AS i WHERE i.requestor_id = :current_contact_id&lt;/itopblock&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;My Changes as an agent&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizIncidentTicket&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizChangeTicket AS i WHERE i.agent_id = :current_contact_id&lt;/itopblock&gt;
-
-</template>
-<type>application</type>
-<rank>1</rank>
-<parent_id>12</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="25">
-<name>My Incidents</name>
-<label>My Incidents</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizIncidentTicket&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizIncidentTicket AS i WHERE i.agent_id = :current_contact_id&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;My Incidents as a caller&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizIncidentTicket&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizIncidentTicket AS i WHERE i.caller_id = :current_contact_id&lt;/itopblock&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;My Incidents as an agent&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizIncidentTicket&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizIncidentTicket AS i WHERE i.agent_id = :current_contact_id&lt;/itopblock&gt;
-
-</template>
-<type>application</type>
-<rank>1</rank>
-<parent_id>21</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="26">
-<name>My Service calls</name>
-<label>My Service calls</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServiceCall&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServiceCall AS i WHERE i.agent_id = :current_contact_id&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;My service calls as a caller&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServiceCall&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServiceCall AS i WHERE i.caller_id = :current_contact_id&lt;/itopblock&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;My service calls as an agent&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServiceCall&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServiceCall AS i WHERE i.agent_id = :current_contact_id&lt;/itopblock&gt;
-
-</template>
-<type>application</type>
-<rank>1</rank>
-<parent_id>32</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="27">
-<name>Open Changes</name>
-<label>Open Changes</label>
-<hyperlink>./UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizChangeTicket: ticket_status != &apos;Closed&apos;&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizChangeTicket: ticket_status != &apos;Closed&apos;&lt;/itopblock&gt;
-&lt;/div&gt;</template>
-<type>application</type>
-<rank>3</rank>
-<parent_id>12</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="28">
-<name>Open Incidents</name>
-<label>List of open incidents</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizIncidentTicket: ticket_status Contains &apos;Open&apos; AND severity Contains &apos;critical&apos;&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizIncidentTicket: ticket_status != &apos;Closed&apos;&lt;/itopblock&gt;
-&lt;/div&gt;</template>
-<type>application</type>
-<rank>3</rank>
-<parent_id>21</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="29">
-<name>Open Service calls</name>
-<label>Open Service calls</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServiceCall&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServiceCall WHERE call_status != &apos;Closed&apos;&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServiceCall&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServiceCall WHERE call_status != &apos;Closed&apos;&lt;/itopblock&gt;
-&lt;/div&gt;</template>
-<type>application</type>
-<rank>2</rank>
-<parent_id>32</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="30">
-<name>Persons</name>
-<label>Any contact of class &apos;Person&apos;</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizPerson&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizPerson&lt;/itopblock&gt;
-&lt;/div&gt;</template>
-<type>application</type>
-<rank>7</rank>
-<parent_id>17</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="42">
-<name>Profiles</name>
-<label>User profiles</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path>../images/std_view.gif</icon_path>
-<template>
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT URP_Profiles AS URP_Profiles WHERE 1&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT URP_Profiles AS URP_Profiles WHERE 1&lt;/itopblock&gt;
-&lt;/div&gt;
-</template>
-<type>administrator</type>
-<rank>11</rank>
-<parent_id>40</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="44">
-<name>Run queries</name>
-<label>Run any query</label>
-<hyperlink>./run_query.php</hyperlink>
-<icon_path></icon_path>
-<template></template>
-<type>administrator</type>
-<rank>1002</rank>
-<parent_id>37</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="31">
-<name>Scheduled Outages</name>
-<label>Scheduled Outages</label>
-<hyperlink>./UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizChangeTicket&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizChangeTicket: outage = &apos;Yes&apos; AND ticket_status != &apos;Closed&apos;&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizChangeTicket&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizChangeTicket: outage = &apos;Yes&apos; AND ticket_status != &apos;Closed&apos;&lt;/itopblock&gt;
-&lt;/div&gt;</template>
-<type>application</type>
-<rank>7</rank>
-<parent_id>12</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="32">
-<name>Service Desk</name>
-<label>Service Desk</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;style&gt;
-.dashboard {
-vertical-align:top;
-width:50%;
-border:1px solid #000;
--moz-border-radius:10px;
-padding:5px;
-text-align:center;
-}
-&lt;/style&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;&quot;&gt;Service Calls Overview&lt;/p&gt;
-&lt;table border=&quot;0&quot; padding=&quot;5&quot;&gt;
-&lt;tr&gt;
-&lt;td class=&quot;dashboard&quot;&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServiceCall&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:pie;group_by:type;chart_title:Service Calls by Type&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServiceCall&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;td class=&quot;dashboard&quot;&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServiceCall&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:bars;group_by:call_status;chart_title:Service Calls by status&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServiceCall&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;/tr&gt;&lt;tr&gt;
-&lt;td class=&quot;dashboard&quot;&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServiceCall&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:pie;group_by:severity;chart_title:Service Calls by Severity&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServiceCall&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;td class=&quot;dashboard&quot;&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;Service calls not yet assigned&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServiceCall&quot; type=&quot;list&quot; parameters=&quot;dashboard:true&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServiceCall WHERE call_status = &apos;New&apos;&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;/tr&gt;
-&lt;/table&gt;
-</template>
-<type>application</type>
-<rank>3</rank>
-<parent_id>0</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="33">
-<name>Service Management</name>
-<label>Service Management</label>
-<hyperlink>./UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;style&gt;
-.dashboard {
-vertical-align:top;
-width:50%;
-border:1px solid #000;
--moz-border-radius:10px;
-padding:5px;
-text-align:center;
-}
-&lt;/style&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;&quot;&gt;Changes Overview&lt;/p&gt;
-&lt;table border=&quot;0&quot; padding=&quot;5&quot;&gt;
-&lt;tr&gt;
-&lt;td class=&quot;dashboard&quot;&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContract&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:bars;group_by:type;chart_title:Contract by service level&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizContract&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;td class=&quot;dashboard&quot;&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContract&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:pie;group_by:status;chart_title:Contracts by status&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizContract&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;/tr&gt;
-&lt;tr&gt;
-&lt;td class=&quot;dashboard&quot;&gt;
-&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;Contracts ending in 30 days&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContract&quot; type=&quot;list&quot; parameters=&quot;dashboard:true&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizContract WHERE bizContract.end_prod = (TO_DAYS(NOW()) + TO_DAYS(30))&lt;/itopblock&gt;
-&lt;/td&gt;
-&lt;/tr&gt;
-&lt;/table&gt;
-</template>
-<type>application</type>
-<rank>8</rank>
-<parent_id>0</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="34">
-<name>Teams</name>
-<label>Any contact of class &apos;team&apos;</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizTeam&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizTeam&lt;/itopblock&gt;
-&lt;/div&gt;</template>
-<type>application</type>
-<rank>8</rank>
-<parent_id>17</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="35">
-<name>Tools</name>
-<label>Advanced tools</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;p&gt;&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:32px;&quot;&gt;Tools for the iTop consultant&lt;/p&gt;
-&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:14px;&quot;&gt;&lt;i&gt;This section contains links to useful tools for extending or debugging iTop&lt;/i&gt;&lt;/p&gt;
-</template>
-<type>application</type>
-<rank>9</rank>
-<parent_id>0</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="39">
-<name>Universal Search</name>
-<label>Search for anything...</label>
-<hyperlink>UniversalSearch.php</hyperlink>
-<icon_path></icon_path>
-<template></template>
-<type>administrator</type>
-<rank>1600</rank>
-<parent_id>37</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="41">
-<name>User logins</name>
-<label>User logins</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path>../images/std_view.gif</icon_path>
-<template>
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT URP_Users AS URP_Users WHERE 1&lt;/itopblock&gt;
-&lt;div id=&quot;BottomPane&quot;&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;itopblock BlockClass=&quot;DisplayBlock&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT URP_Users AS URP_Users WHERE 1&lt;/itopblock&gt;
-&lt;/div&gt;
-</template>
-<type>administrator</type>
-<rank>10</rank>
-<parent_id>40</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="40">
-<name>User management</name>
-<label>User management</label>
-<hyperlink>UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;p&gt;&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:32px;&quot;&gt;User management&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:14px;&quot;&gt;&lt;i&gt;User management by profiles&lt;/i&gt;&lt;/p&gt;
-</template>
-<type>administrator</type>
-<rank>1</rank>
-<parent_id>37</parent_id>
-<user_id>0</user_id>
-</menuNode>
-<menuNode id="36">
-<name>Welcome</name>
-<label>Welcome</label>
-<hyperlink>./UI.php</hyperlink>
-<icon_path></icon_path>
-<template>&lt;p&gt;&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:32px;&quot;&gt;Welcome to iTop&lt;/p&gt;
-&lt;p&gt;&lt;/p&gt;
-&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:14px;&quot;&gt;&lt;i&gt;Version 0.8&lt;/i&gt;&lt;/p&gt;
-</template>
-<type>application</type>
-<rank>1</rank>
-<parent_id>0</parent_id>
-<user_id>0</user_id>
-</menuNode>
-</Set>
\ No newline at end of file
+<?xml version="1.0" encoding="UTF-8"?>
+<Set>
+<menuNode id="1">
+<name>Admin tools</name>
+<label>Admin tools</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;p&gt;&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:32px;&quot;&gt;Administration tools&lt;/p&gt;
+&lt;p&gt;Tools accessible only to logins having the administrator profile&lt;/p&gt;
+</template>
+<type>administrator</type>
+<rank>1000</rank>
+<parent_id>0</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="2">
+<name>All Applications</name>
+<label>All Applications</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizApplication&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizApplication&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All Applications&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizApplication&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizApplication&lt;/itopblock&gt;
+&lt;/div&gt;
+</template>
+<type>application</type>
+<rank>999</rank>
+<parent_id>16</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="3">
+<name>All Circuits</name>
+<label>All Circuits</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizCircuit&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizCircuit&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All Circuits&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizCircuit&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizCircuit&lt;/itopblock&gt;
+&lt;/div&gt;
+</template>
+<type>application</type>
+<rank>999</rank>
+<parent_id>16</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="4">
+<name>All Contracts</name>
+<label>All Contracts</label>
+<hyperlink>./UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizContract&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizContract&lt;/itopblock&gt;
+&lt;/div&gt;</template>
+<type>application</type>
+<rank>2</rank>
+<parent_id>38</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="5">
+<name>All Interfaces</name>
+<label>All Interfaces</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizInterface&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All Interfaces&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizInterface&lt;/itopblock&gt;
+&lt;/div&gt;
+</template>
+<type>application</type>
+<rank>999</rank>
+<parent_id>16</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="6">
+<name>All Network devices</name>
+<label>All Network devices</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizNetworkDevice&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizNetworkDevice&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All Network Devices&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizNetworkDevice&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizNetworkDevice&lt;/itopblock&gt;
+&lt;/div&gt;
+</template>
+<type>application</type>
+<rank>999</rank>
+<parent_id>16</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="7">
+<name>All Patches</name>
+<label>All Patches</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizPatch&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizPatch&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All Patches&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizPatch&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizPatch&lt;/itopblock&gt;
+&lt;/div&gt;
+</template>
+<type>application</type>
+<rank>999</rank>
+<parent_id>16</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="8">
+<name>All PCs</name>
+<label>All PCs</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizPC&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All PCs&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizPC&lt;/itopblock&gt;
+&lt;/div&gt;
+</template>
+<type>application</type>
+<rank>999</rank>
+<parent_id>16</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="9">
+<name>All Servers</name>
+<label>All Servers</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizServer&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All Servers&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServer&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizServer&lt;/itopblock&gt;
+&lt;/div&gt;
+</template>
+<type>application</type>
+<rank>999</rank>
+<parent_id>16</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="10">
+<name>All Services</name>
+<label>All Services</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizService&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizService&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizService&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizService&lt;/itopblock&gt;
+&lt;/div&gt;</template>
+<type>application</type>
+<rank>1</rank>
+<parent_id>38</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="11">
+<name>All Subnets</name>
+<label>All subnets</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizSubnet&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizSubnet&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All Subnets&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizSubnet&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizSubnet&lt;/itopblock&gt;
+&lt;/div&gt;
+</template>
+<type>application</type>
+<rank>999</rank>
+<parent_id>16</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="12">
+<name>Audit</name>
+<label>Audit</label>
+<hyperlink>./audit.php</hyperlink>
+<icon_path></icon_path>
+<template></template>
+<type>application</type>
+<rank>4</rank>
+<parent_id>17</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="13">
+<name>Change Management</name>
+<label>Change Management</label>
+<hyperlink>./UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;style&gt;
+.dashboard {
+vertical-align:top;
+width:50%;
+border:1px solid #000;
+-moz-border-radius:10px;
+padding:5px;
+text-align:center;
+}
+&lt;/style&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;&quot;&gt;Changes Overview&lt;/p&gt;
+&lt;table border=&quot;0&quot; padding=&quot;5&quot;&gt;
+&lt;tr&gt;
+&lt;td class=&quot;dashboard&quot;&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizChangeTicket&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:bars;group_by:type;chart_title:Changes by type&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizChangeTicket&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;td class=&quot;dashboard&quot;&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizChangeTicket&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:pie;group_by:ticket_status;chart_title:Changes by status&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizChangeTicket&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;/tr&gt;&lt;tr&gt;
+&lt;td class=&quot;dashboard&quot;&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;Changes by Workgroup&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizChangeTicket&quot; type=&quot;count&quot; parameters=&quot;group_by:workgroup_name&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizChangeTicket&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;td class=&quot;dashboard&quot;&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;Changes not yet assigned&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizChangeTicket&quot; type=&quot;list&quot; parameters=&quot;dashboard:true&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizChangeTicket WHERE ticket_status = &apos;New&apos;&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;/tr&gt;
+&lt;/table&gt;
+</template>
+<type>application</type>
+<rank>7</rank>
+<parent_id>0</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="14">
+<name>Closed Changes</name>
+<label>Closed Changes</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizChangeTicket: ticket_status = &apos;Closed&apos;&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizChangeTicket: ticket_status = &apos;Closed&apos;&lt;/itopblock&gt;
+&lt;/div&gt;</template>
+<type>application</type>
+<rank>5</rank>
+<parent_id>13</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="15">
+<name>Closed Incident</name>
+<label>List of closed ticket</label>
+<hyperlink>./UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizIncidentTicket: ticket_status Contains &apos;Open&apos; AND severity Contains &apos;critical&apos;&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizIncidentTicket: ticket_status = &apos;Closed&apos;&lt;/itopblock&gt;
+&lt;/div&gt;</template>
+<type>application</type>
+<rank>5</rank>
+<parent_id>24</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="16">
+<name>Configuration Items</name>
+<label>All about devices</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;p&gt;&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:left; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:40px;&quot;&gt;&lt;img src=&quot;../images/devices_big.gif&quot; align=&quot;baseline&quot;&gt;Devices Overview&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;table border=&quot;0&quot; padding=&quot;5&quot; class=&quot;layout&quot;&gt;
+&lt;tr&gt;
+&lt;td&gt;
+&lt;p style=&quot;text-align:left; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:18px;&quot;&gt;Servers&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServer&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:pie;group_by:severity&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServer&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;td&gt;
+&lt;p style=&quot;text-align:left; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:18px;&quot;&gt;PCs&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizPC&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:pie;group_by:severity&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizPC&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;/tr&gt;&lt;tr&gt;
+&lt;td&gt;
+&lt;p style=&quot;text-align:left; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:18px;&quot;&gt;Netword Devices&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizNetworDevice type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:pie;group_by:severity&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizNetworkDevice&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;td&gt;
+&lt;p style=&quot;text-align:left; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:18px;&quot;&gt;Applications&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizApplication&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:pie;group_by:severity&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizApplication&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;/tr&gt;
+&lt;/table&gt;</template>
+<type>application</type>
+<rank>2</rank>
+<parent_id>17</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="17">
+<name>Configuration Management</name>
+<label>Configuration Management</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;style&gt;
+td.dashboard {
+ vertical-align:top;
+ text-align: center;
+ border: 1px solid #ccc;
+ -moz-border-radius: 10px;
+ padding: 10px;
+}
+&lt;/style&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;&quot;&gt;Infrastructure Overview&lt;/p&gt;
+&lt;table border=&quot;0&quot; padding=&quot;5&quot; class=&quot;layout&quot;&gt;
+&lt;tr&gt;
+&lt;td class=&quot;dashboard&quot;&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;logInfra&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:pie;group_by:status;chart_title:Infrastructure Objects by status&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;logInfra&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;td class=&quot;dashboard&quot;&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;logInfra&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:bars;group_by:finalclass;chart_title:Infrastructure Objects by type&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;logInfra&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;/tr&gt;&lt;tr&gt;
+&lt;td class=&quot;dashboard&quot;&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;Infrastructure Objects by type&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;logInfra&quot; type=&quot;count&quot; parameters=&quot;group_by:finalclass&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;logInfra&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;td&gt;
+&amp;nbsp;
+&lt;/td&gt;
+&lt;/tr&gt;
+&lt;/table&gt;
+
+</template>
+<type>application</type>
+<rank>2</rank>
+<parent_id>0</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="18">
+<name>Contacts</name>
+<label>Everything about Contacts</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;img src=&quot;../images/users2-big.png&quot; style=&quot;float:right&quot;&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;&quot;&gt;Contacts Overview&lt;/p&gt;
+&lt;table border=&quot;0&quot; padding=&quot;5&quot; class=&quot;layout&quot;&gt;
+&lt;tr&gt;
+&lt;td&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;Contacts by Type&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;count&quot; parameters=&quot;group_by:finalclass&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizContact&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;td&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;Contacts by Location&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;count&quot; parameters=&quot;group_by:location_name&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizContact&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;/tr&gt;
+&lt;tr&gt;
+&lt;td&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;Contacts by status&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;count&quot; parameters=&quot;group_by:status&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizContact&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;/table&gt;</template>
+<type>application</type>
+<rank>1</rank>
+<parent_id>17</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="19">
+<name>CSV import</name>
+<label>Bulk creation or update</label>
+<hyperlink>csvimport.php</hyperlink>
+<icon_path></icon_path>
+<template></template>
+<type>application</type>
+<rank>999</rank>
+<parent_id>40</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="20">
+<name>Data Model</name>
+<label>Overview of the Data Model</label>
+<hyperlink>schema.php</hyperlink>
+<icon_path></icon_path>
+<template></template>
+<type>administrator</type>
+<rank>1500</rank>
+<parent_id>1</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="21">
+<name>Document</name>
+<label>Any object of class &apos;Document&apos;</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizDocument&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All Documents&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizDocument&lt;/itopblock&gt;
+&lt;/div&gt;</template>
+<type>application</type>
+<rank>6</rank>
+<parent_id>17</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="22">
+<name>Export</name>
+<label>Export any filter in HTML, CSV or XML</label>
+<hyperlink>../webservices/export.php</hyperlink>
+<icon_path></icon_path>
+<template></template>
+<type>administrator</type>
+<rank>1001</rank>
+<parent_id>1</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="23">
+<name>Grouping</name>
+<label>All Groups</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizInfraGroup&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizInfraGroup&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All Groups&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;Infra Group&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizInfraGroup&lt;/itopblock&gt;
+&lt;/div&gt;
+
+
+
+</template>
+<type>application</type>
+<rank>3</rank>
+<parent_id>17</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="24">
+<name>Incident Management</name>
+<label>Incident Management</label>
+<hyperlink>./UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;style&gt;
+.dashboard {
+vertical-align:top;
+width:50%;
+border:1px solid #000;
+-moz-border-radius:10px;
+padding:5px;
+text-align:center;
+}
+&lt;/style&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;&quot;&gt;Incidents Overview&lt;/p&gt;
+&lt;table border=&quot;0&quot; padding=&quot;5&quot;&gt;
+&lt;tr&gt;
+&lt;td class=&quot;dashboard&quot;&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizIncidentTicket&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:pie;group_by:type;chart_title:Incidents by Type&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizIncidentTicket&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;td class=&quot;dashboard&quot;&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizIncidentTicket&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:bars;group_by:ticket_status;chart_title:Incidents by status&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizIncidentTicket&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;/tr&gt;&lt;tr&gt;
+&lt;td class=&quot;dashboard&quot;&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;Incidents by Workgroup&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizIncidentTicket&quot; type=&quot;count&quot; parameters=&quot;group_by:workgroup_name&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizIncidentTicket&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;td class=&quot;dashboard&quot;&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;Incidents not yet assigned&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizIncidentTicket&quot; type=&quot;list&quot; parameters=&quot;dashboard:true&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizIncidentTicket: ticket_status = &apos;New&apos;&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;/tr&gt;
+&lt;/table&gt;
+</template>
+<type>application</type>
+<rank>5</rank>
+<parent_id>0</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="25">
+<name>Known Errors</name>
+<label>Known Errors</label>
+<hyperlink>./UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizKnownErrort&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizKnownError&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizKnownError&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizKnownError&lt;/itopblock&gt;
+&lt;/div&gt;</template>
+<type>application</type>
+<rank>999</rank>
+<parent_id>24</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="26">
+<name>Locations</name>
+<label>Any locations</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizLocation&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizLocation&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:24px;&quot;&gt;All Locations&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizLocation&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizLocation&lt;/itopblock&gt;
+&lt;/div&gt;</template>
+<type>application</type>
+<rank>5</rank>
+<parent_id>17</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="27">
+<name>My Changes</name>
+<label>My changes</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizChangeTicket&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizChangeTicket AS i WHERE i.agent_id = :current_contact_id&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;My Changes as a requester&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizIncidentTicket&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizChangeTicket AS i WHERE i.requestor_id = :current_contact_id&lt;/itopblock&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;My Changes as an agent&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizIncidentTicket&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizChangeTicket AS i WHERE i.agent_id = :current_contact_id&lt;/itopblock&gt;
+
+</template>
+<type>application</type>
+<rank>1</rank>
+<parent_id>13</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="28">
+<name>My Incidents</name>
+<label>My Incidents</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizIncidentTicket&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizIncidentTicket AS i WHERE i.agent_id = :current_contact_id&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;My Incidents as a caller&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizIncidentTicket&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizIncidentTicket AS i WHERE i.caller_id = :current_contact_id&lt;/itopblock&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;My Incidents as an agent&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizIncidentTicket&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizIncidentTicket AS i WHERE i.agent_id = :current_contact_id&lt;/itopblock&gt;
+
+</template>
+<type>application</type>
+<rank>1</rank>
+<parent_id>24</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="29">
+<name>My Service calls</name>
+<label>My Service calls</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServiceCall&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServiceCall AS i WHERE i.agent_id = :current_contact_id&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;My service calls as a caller&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServiceCall&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServiceCall AS i WHERE i.caller_id = :current_contact_id&lt;/itopblock&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;My service calls as an agent&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServiceCall&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServiceCall AS i WHERE i.agent_id = :current_contact_id&lt;/itopblock&gt;
+
+</template>
+<type>application</type>
+<rank>1</rank>
+<parent_id>37</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="30">
+<name>Open Changes</name>
+<label>Open Changes</label>
+<hyperlink>./UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizChangeTicket: ticket_status != &apos;Closed&apos;&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizChangeTicket: ticket_status != &apos;Closed&apos;&lt;/itopblock&gt;
+&lt;/div&gt;</template>
+<type>application</type>
+<rank>3</rank>
+<parent_id>13</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="31">
+<name>Open Incidents</name>
+<label>List of open incidents</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizIncidentTicket: ticket_status Contains &apos;Open&apos; AND severity Contains &apos;critical&apos;&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizIncidentTicket: ticket_status != &apos;Closed&apos;&lt;/itopblock&gt;
+&lt;/div&gt;</template>
+<type>application</type>
+<rank>3</rank>
+<parent_id>24</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="32">
+<name>Open Service calls</name>
+<label>Open Service calls</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServiceCall&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServiceCall WHERE call_status != &apos;Closed&apos;&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServiceCall&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServiceCall WHERE call_status != &apos;Closed&apos;&lt;/itopblock&gt;
+&lt;/div&gt;</template>
+<type>application</type>
+<rank>2</rank>
+<parent_id>37</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="33">
+<name>Persons</name>
+<label>Any contact of class &apos;Person&apos;</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizPerson&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizPerson&lt;/itopblock&gt;
+&lt;/div&gt;</template>
+<type>application</type>
+<rank>7</rank>
+<parent_id>18</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="34">
+<name>Profiles</name>
+<label>User profiles</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path>../images/std_view.gif</icon_path>
+<template>
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT URP_Profiles AS URP_Profiles WHERE 1&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT URP_Profiles AS URP_Profiles WHERE 1&lt;/itopblock&gt;
+&lt;/div&gt;
+</template>
+<type>administrator</type>
+<rank>11</rank>
+<parent_id>43</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="35">
+<name>Run queries</name>
+<label>Run any query</label>
+<hyperlink>./run_query.php</hyperlink>
+<icon_path></icon_path>
+<template></template>
+<type>administrator</type>
+<rank>1002</rank>
+<parent_id>1</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="36">
+<name>Scheduled Outages</name>
+<label>Scheduled Outages</label>
+<hyperlink>./UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizChangeTicket&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizChangeTicket: outage = &apos;Yes&apos; AND ticket_status != &apos;Closed&apos;&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizChangeTicket&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizChangeTicket: outage = &apos;Yes&apos; AND ticket_status != &apos;Closed&apos;&lt;/itopblock&gt;
+&lt;/div&gt;</template>
+<type>application</type>
+<rank>7</rank>
+<parent_id>13</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="37">
+<name>Service Desk</name>
+<label>Service Desk</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;style&gt;
+.dashboard {
+vertical-align:top;
+width:50%;
+border:1px solid #000;
+-moz-border-radius:10px;
+padding:5px;
+text-align:center;
+}
+&lt;/style&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;&quot;&gt;Service Calls Overview&lt;/p&gt;
+&lt;table border=&quot;0&quot; padding=&quot;5&quot;&gt;
+&lt;tr&gt;
+&lt;td class=&quot;dashboard&quot;&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServiceCall&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:pie;group_by:type;chart_title:Service Calls by Type&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServiceCall&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;td class=&quot;dashboard&quot;&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServiceCall&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:bars;group_by:call_status;chart_title:Service Calls by status&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServiceCall&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;/tr&gt;&lt;tr&gt;
+&lt;td class=&quot;dashboard&quot;&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServiceCall&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:pie;group_by:severity;chart_title:Service Calls by Severity&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServiceCall&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;td class=&quot;dashboard&quot;&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;Service calls not yet assigned&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServiceCall&quot; type=&quot;list&quot; parameters=&quot;dashboard:true&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServiceCall WHERE call_status = &apos;New&apos;&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;/tr&gt;
+&lt;/table&gt;
+</template>
+<type>application</type>
+<rank>3</rank>
+<parent_id>0</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="38">
+<name>Service Management</name>
+<label>Service Management</label>
+<hyperlink>./UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;style&gt;
+.dashboard {
+vertical-align:top;
+width:50%;
+border:1px solid #000;
+-moz-border-radius:10px;
+padding:5px;
+text-align:center;
+}
+&lt;/style&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:24px;&quot;&gt;Changes Overview&lt;/p&gt;
+&lt;table border=&quot;0&quot; padding=&quot;5&quot;&gt;
+&lt;tr&gt;
+&lt;td class=&quot;dashboard&quot;&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContract&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:bars;group_by:type;chart_title:Contract by service level&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizContract&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;td class=&quot;dashboard&quot;&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContract&quot; type=&quot;open_flash_chart&quot; parameters=&quot;chart_type:pie;group_by:status;chart_title:Contracts by status&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizContract&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;/tr&gt;
+&lt;tr&gt;
+&lt;td class=&quot;dashboard&quot;&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;Contracts ending in 30 days&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContract&quot; type=&quot;list&quot; parameters=&quot;dashboard:true&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizContract WHERE bizContract.end_prod = (TO_DAYS(NOW()) + TO_DAYS(30))&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;/tr&gt;
+&lt;/table&gt;
+</template>
+<type>application</type>
+<rank>8</rank>
+<parent_id>0</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="39">
+<name>Teams</name>
+<label>Any contact of class &apos;team&apos;</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizTeam&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizContact&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/sibusql&quot;&gt;bizTeam&lt;/itopblock&gt;
+&lt;/div&gt;</template>
+<type>application</type>
+<rank>8</rank>
+<parent_id>18</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="40">
+<name>Tools</name>
+<label>Advanced tools</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;p&gt;&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:32px;&quot;&gt;Tools for the iTop consultant&lt;/p&gt;
+&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:14px;&quot;&gt;&lt;i&gt;This section contains links to useful tools for extending or debugging iTop&lt;/i&gt;&lt;/p&gt;
+</template>
+<type>application</type>
+<rank>9</rank>
+<parent_id>0</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="41">
+<name>Universal Search</name>
+<label>Search for anything...</label>
+<hyperlink>UniversalSearch.php</hyperlink>
+<icon_path></icon_path>
+<template></template>
+<type>administrator</type>
+<rank>1600</rank>
+<parent_id>1</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="42">
+<name>User logins</name>
+<label>User logins</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path>../images/std_view.gif</icon_path>
+<template>
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; type=&quot;search&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT URP_Users AS URP_Users WHERE 1&lt;/itopblock&gt;
+&lt;div id=&quot;BottomPane&quot;&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT URP_Users AS URP_Users WHERE 1&lt;/itopblock&gt;
+&lt;/div&gt;
+</template>
+<type>administrator</type>
+<rank>10</rank>
+<parent_id>43</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="43">
+<name>User management</name>
+<label>User management</label>
+<hyperlink>UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;p&gt;&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:32px;&quot;&gt;User management&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:14px;&quot;&gt;&lt;i&gt;User management by profiles&lt;/i&gt;&lt;/p&gt;
+</template>
+<type>administrator</type>
+<rank>1</rank>
+<parent_id>1</parent_id>
+<user_id>0</user_id>
+</menuNode>
+<menuNode id="44">
+<name>Welcome</name>
+<label>Welcome</label>
+<hyperlink>./UI.php</hyperlink>
+<icon_path></icon_path>
+<template>&lt;style&gt;
+.dashboard {
+vertical-align:top;
+width:50%;
+border:0px solid #000;
+-moz-border-radius:10px;
+background-color:#F2F2F2;
+padding:5px;
+text-align:left;
+}
+.dashboard2 {
+vertical-align:top;
+width:50%;
+border:0px solid #000;
+-moz-border-radius:10px;
+padding:5px;
+text-align:left;
+}
+
+&lt;/style&gt;
+
+&lt;p&gt;&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:32px;&quot;&gt;Welcome to iTop&lt;/p&gt;
+&lt;p&gt;&lt;/p&gt;
+&lt;p style=&quot;text-align:center; font-family:Georgia, &apos;Times New Roman&apos;, Times, serif; font-size:14px;&quot;&gt;&lt;i&gt;Version 0.8&lt;/i&gt;&lt;/p&gt;
+&lt;table border=&quot;0&quot; padding=&quot;5&quot;&gt;
+&lt;tr&gt;
+&lt;td class=&quot;dashboard&quot;&gt;
+&lt;p style&quot;font-size:20px&quot;&gt;ITOP is the first complete IT Operational Portal. It includes:&lt;/p&gt;
+- A complete CMDB (Configuration management database) allowing IT operations to document the IT inventory.
+&lt;br&gt;- An Incident management module allowing IT operations to track and communicate about all issues occurring in the IT.
+&lt;br&gt;- A change management module allowing IT operations to better deal with all the changes occurring.
+&lt;br&gt;- A service management module allowing IT operations to document all the contracts and services they have under their control.
+&lt;br&gt;- A known error database allows IT operations to document fixes for known issues in order to speed up the resolution processes.
+&lt;br&gt;- An outage module allows IT operations to document all planned outages and notify concerned contacts.
+&lt;br&gt;- Dashboards allow you to quickly get an overview of your IT.
+
+&lt;br&gt;&lt;br&gt;Each module can be set up little by little, independently.
+&lt;/td&gt;
+&lt;td class=&quot;dashboard&quot;&gt;
+&lt;p&gt;ITOP is service provider oriented, it allows IT engineers to manage easily multiple customers or organizations. ITOP, a robust OpenSource Web 2.0 application, delivers a feature-rich set of business processes that:&lt;/p&gt;
+- enhances IT management effectiveness, 
+&lt;br&gt;  - drives IT operations performance, 
+&lt;br&gt;  - improves customer satisfaction and provides executives with insights into business performance. 
+&lt;br&gt;&lt;br&gt;ITOP is completely opened to be integrated within your current IT Management infrastructure.
+&lt;br&gt;&lt;br&gt;Adopting this new generation of IT Operational portal will help you to:
+&lt;br&gt;  - Better manage a more and more complex IT environment.
+&lt;br&gt;  - Move step by step to an ITIL oriented way to manage your customers.
+&lt;br&gt;  - Manage the most important asset of your IT:  Documentation.
+&lt;/td&gt;
+&lt;/tr&gt;
+&lt;tr&gt;
+&lt;td class=&quot;dashboard2&quot;&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;My Service calls&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizServiceCall&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizServiceCall AS i WHERE i.caller_id = :current_contact_id&lt;/itopblock&gt;
+&lt;/td&gt;
+&lt;td class=&quot;dashboard2&quot;&gt;
+&lt;p style=&quot;text-align:left; font-family:Verdana, Arial, sans-serif; font-size:16px;&quot;&gt;My Incident tickets&lt;/p&gt;
+&lt;itopblock BlockClass=&quot;DisplayBlock&quot; objectclass=&quot;bizIncidentTicket&quot; type=&quot;list&quot; asynchronous=&quot;false&quot; encoding=&quot;text/oql&quot;&gt;SELECT bizIncidentTicket AS i WHERE i.caller_id = :current_contact_id&lt;/itopblock&gt;
+&lt;/td&gt;
+
+&lt;/tr&gt;
+&lt;/table&gt;</template>
+<type>application</type>
+<rank>1</rank>
+<parent_id>0</parent_id>
+<user_id>0</user_id>
+</menuNode>
+</Set>