volpiano sometimes renders weirdly?

[annamorphism]

A user reports that high F looks strange in his Volpiano.
The chant in question looks fine to me: https://cantusdatabase.org/chant/680985 (Volpiano is only in the edit view.)
But here is his screenshot (using Bing):

[dchiller]

Hmmm...it looks fine to me in Chrome, Firefox, and Safari so I suspect this is a browser issue. I also don't know what it even means that the user is screenshotting in Bing? That's a search engine?

Perhaps if we have more information we can look into this. Does it stay this way even on hard reloads of the page (shift + reload)?

[annamorphism]

....yes, as I copied out his email quickly I thought "Bing? that's not a browser?"--presumably we're dealing with Edge.
I'll ask about shift+reload.

[annamorphism]

I asked about hard reset.
"I did "crtl + shift + R", but nothing changed..."

[dchiller]

ok, I am downloading edge to see if I can reproduce.

[dchiller]

Hmm...this is what I see on Edge:

What happens if they try on a different browser? Or update Edge?

Other than that, I don't really know what I can do...

[annamorphism]

well, I think we are satisfied that it isn't giving a weird result to every Windows user or something. I will try to suss out more about this problem if it continues to arise, but we can table it for now.

[dchiller]

Hmm.... @kyrieb-ekat that's not the volpiano font though... is that melody encoded a la volpiano and then rendered with some other font or through some other software?

[kyrieb-ekat]

Yes- that was my bad and why I deleted (hope it's showing as deleted??), I don't think the process would apply to what the user did; cantus is pretty good at wrapping/moving stuff around based on zoom and window changes.

[dchiller]

Ah yes, now deleted :) I had these page open in a tab, so maybe it refreshed when you added the comment but then didn't refresh when you deleted it -- All good.