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[Bug]: Unable to unlock wallet on Firefox #29302

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ScreamingHawk opened this issue Dec 17, 2024 · 2 comments
Open

[Bug]: Unable to unlock wallet on Firefox #29302

ScreamingHawk opened this issue Dec 17, 2024 · 2 comments
Labels
external-contributor regression-prod-12.6.2 Regression bug that was found in production in release 12.6.2 Sev2-normal Normal severity; minor loss of service or inconvenience. team-extension-platform type-bug

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@ScreamingHawk
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Describe the bug

I am unable to unlock my Metamask wallet (browser extension) on Firefox. I have a Windows machine and an Ubuntu machine. Both are having the same issue. Works fine on Chrome

Expected behavior

No response

Screenshots/Recordings

No response

Steps to reproduce

  1. Click the extension button
  2. Enter password
  3. Spinner spins forever

Error messages or log output

Detection stage

In production (default)

Version

12.6.2

Build type

None

Browser

Firefox

Operating system

Windows, Linux

Hardware wallet

No response

Additional context

Version
12.6.2
Last Updated
17 December 2024

Severity

No response

@github-project-automation github-project-automation bot moved this to To be fixed in Bugs by severity Dec 17, 2024
@metamaskbot metamaskbot added external-contributor regression-prod-12.6.2 Regression bug that was found in production in release 12.6.2 labels Dec 17, 2024
@github-project-automation github-project-automation bot moved this to To be fixed in Bugs by team Dec 19, 2024
@hjetpoluru hjetpoluru added team-extension-platform Sev2-normal Normal severity; minor loss of service or inconvenience. labels Dec 19, 2024
@danjm
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danjm commented Dec 19, 2024

We have found that users hitting this should be able to unlock after either fully closing all firefox browser windows and then re-opening, or going to about:addons and toggling MetaMask on and off. Let us know if that does not work in your case

@v0dev
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v0dev commented Dec 23, 2024

We have found that users hitting this should be able to unlock after either fully closing all firefox browser windows and then re-opening, or going to about:addons and toggling MetaMask on and off. Let us know if that does not work in your case

I am having the same issue #29416 , restarting didnt really help, even after a full system restart.

Update: After few retries of restarting Firefox, then disabling and enabling the extension , it seems to work. This workaround is not consistent , sometimes taking few attempts for it work but it works for the time being.

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Labels
external-contributor regression-prod-12.6.2 Regression bug that was found in production in release 12.6.2 Sev2-normal Normal severity; minor loss of service or inconvenience. team-extension-platform type-bug
Projects
Status: To be fixed
Status: To be fixed
Development

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8 participants
@ScreamingHawk @danjm @metamaskbot @v0dev @hjetpoluru and others