Radiant is the fork of ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.
You can find a list of features in the online documentation.
It is distributed under the GNU General Public License - see the accompanying COPYING file for more details.
You can find documentation online. The source code of Radiant and its public extension modules is available on github.
Whether you need help in configuring or customizing ((OTRS)) Community Edition or you want to be on the safe side, don't hesitate to contact us: We offer a wide range of professional services such as world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.
We offer best professional support from the our team, reliable security and regular free updates as well as an exclusive set of commercial addons that you can flexibly activate or deactivate according to different deployment scenarios.
Perl
- Perl 5.16.0 or higher
Webserver
- Apache2 + mod_perl2 or higher (recommended)
- Webserver with CGI support (CGI is not recommended)
Databases
- MySQL 5.0 or higher (MySQL 8+ is not supported)
- MariaDB
- PostgreSQL 9.2 or higher
- Oracle 10g or higher
Browsers
- Use a modern web browser.
- These browsers are not supported:
- Internet Explorer before version 11
- Firefox before version 31
- Safari before version 6