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unable to attempt quiz due to proctoring with safe exam browser #411

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sarathsetti opened this issue Jun 1, 2024 · 2 comments
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@sarathsetti
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Describe the bug
When i am enable proctoring for quiz (used plugin quizaccess_quizproctoring) and also enabled safe exam browser also

To Reproduce
Steps to reproduce the behavior:

  1. Go to course
  2. Click on add an activity resource
  3. Enable safe exam browser and proctoring
  4. try to attempt in mac system then you will notable to see your face before start the exam but if you disable safe exam browser for that exam it is working whenever enabling getting the issue

Expected behavior
The face should be display in the safe exam browser also with proctoring

Screenshots
![image](https://github.com/SafeExamBrowser/seb-server/assets/80827331/3857c3b0-2efd-4b49-b952-e7d55c74bb36
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Setup (please complete the following information):

  • SEB Server Version [e.g. 3.3.3]
  • Mac ventura 13.6.7
  • Browser [e.g. safari]

Additional context
When i am enabled SEB and quiz proctoring for quiz activty and trying to attempt in the mac system camera allowed in SEB but my face is not displaying on the browser means video not displaying in the mac system we need urgent please help on this thanks

@danschlet danschlet transferred this issue from SafeExamBrowser/seb-server Jun 1, 2024
@danschlet
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You have to allow camera and microphone access in the SEB settings you want to use for the quiz, see #400.

In Moodle you will have to use the quiz setting "Require the use of Safe Exam Browser – Yes, upload my own config".

@danschlet
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There was an issue with camera and microphone permissions in SEB 3.3.3, which should be fixed in 3.4.x. Please test if it works for you.

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