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<h2><span style="color: rgb(0, 32, 96);">GETTING STARTED (FAQ)</span></h2><h2><br></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Why should I be a partner with Tourlancers?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Tourlancers is primarily committed to e-tourism in India with maximum online reach. With our user-friendly social platform we endeavour to take you to the highest level of your business.</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Who can be a partner of Tourlancers?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Anyone engaged in tourism is most welcome. In order to start with, you need to have the following:</span></h2><h2><span style="background-color: transparent;">GSTIN</span></h2><h2><span style="background-color: transparent;">PAN Card (Personal PAN for business type “Proprietorship” and Personal + Business PAN for business type as “Company”)</span></h2><h2><span style="background-color: transparent;">GSTIN/TIN Number (not mandatory for few categories)</span></h2><h2><span style="background-color: transparent;">Bank account and supporting KYC documents (Address Proof, and Cancelled cheque)</span></h2><h2><span style="background-color: transparent;">Minimum of one tour package to offer</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">What would be my role on Tourlancers?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">To be a partner with Tourlancers:</span></h2><h2><span style="background-color: transparent;">Register yourself at https://www.tourlancers.com/beta/business/Business_Logins/</span></h2><h2><span style="background-color: transparent;">List your tour packages.</span></h2><h2><span style="background-color: transparent;">Once a prospect accept your offer, confirm him/ her/them with all relevant details for him/ her/ them to get ready for availing the schedule trour.</span></h2><h2><span style="background-color: transparent;">Once the tour is successfully completed, Tourlancers will settle your payment within 7-15 business days based on tour compliance certificate by respective prospect.</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Do I need to collect the tourist from Tourlancers?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">No, All you need to do is to make a meeting point for your tourists keeping them informed well in advance and put everything in place for departure.</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">What are the documents required to register as a partner with Tourlancers?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">You are required to have the following documents:</span></h2><h2><span style="background-color: transparent;">GSTIN</span></h2><h2><span style="background-color: transparent;">PAN Card(Personal PAN for business type “Proprietorship” and Personal + Business PAN for business type as “Company”)</span></h2><h2><span style="background-color: transparent;">GSTIN/TIN Number (not mandatory for few categories)</span></h2><h2><span style="background-color: transparent;">Bank account and supporting KYC documents ( Address Proof, and Cancelled Cheque)</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Who decides the charges of a tour package?</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">You will set the cost of a package.</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);"> </span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Will I get charged for listing tour packages on Tourlancers?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">No. Listing of packages alone on Tourlancers is absolutely free. Tourlancers does not charge anything for listing your tour packages online. You only pay a small commission for what packages you sell.</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);"> </span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">How and when will I get paid?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">The payment will be made directly to your bank account through NEFT transactions. Tourlancers will settle your payments within 7-15 business days based on compliance certificate by respective prospect..</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">When can I start displaying my tour package?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">After all the required documents have been verified and your partner profile is complete, you can start listing your tour package and start promotion of tours.</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);"> </span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">How many listings are required to start with?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">You are required to have a minimum of one listing to start working with Tourlancers.</span></h2><h2><span style="color: rgb(0, 32, 96);">PRICING AND PAYMENTS</span></h2><h2><a href="about:blank" target="_blank" style="color: rgb(0, 32, 96);">EXPAND ALL</a></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Who decides the price of the product?</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">As a tour promoter, you will set the cost of your tour packages.</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">What are the fees charged?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">The following deductions are made:</span></h2><h2><span style="background-color: transparent;">Commission fee: A percentage of the package value </span></h2><h2><span style="background-color: transparent;">Collection fee: This will vary based on package value and customer payment mode (Prepaid/ Full payment on Completion) </span></h2><h2><span style="background-color: transparent;">GST (applicable on all of the above services)</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">What is Commission fee and how much commission is charged?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Commission fee is a certain percentage of the package value. </span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Please give an example to show the cost calculation.</span></h2><h2> </h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Here’s an easy example, which illustrates a sample the above calculation:</span></h2><h2><br></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);"> </span></h2><h2> </h2><h2 class="ql-align-center"><strong style="background-color: transparent; color: rgb(0, 32, 96);">PACKAGE</strong></h2><h2 class="ql-align-center"><strong style="background-color: transparent; color: rgb(0, 32, 96);">AMOUNT (RS.)</strong></h2><h2 class="ql-align-center"><strong style="background-color: transparent; color: rgb(0, 32, 96);">Cost (decided by you)</strong></h2><h2 class="ql-align-center"><strong style="background-color: transparent; color: rgb(0, 32, 96);">1500</strong></h2><h2 class="ql-align-center"><span style="background-color: transparent; color: rgb(0, 32, 96);">Commission Fee </span></h2><h2 class="ql-align-center"><span style="background-color: transparent; color: rgb(0, 32, 96);">150 ( assuming 10% )</span></h2><h2><br></h2><h2><br></h2><h2 class="ql-align-center"><span style="background-color: transparent; color: rgb(0, 32, 96);">Remittance Fee ( 2 % on the package value)</span></h2><h2 class="ql-align-center"><span style="background-color: transparent; color: rgb(0, 32, 96);">(if NEFT is chargable)</span></h2><h2 class="ql-align-center"><span style="background-color: transparent; color: rgb(0, 32, 96);">15</span></h2><h2 class="ql-align-center"><strong style="background-color: transparent; color: rgb(0, 32, 96);">Total deductions</strong></h2><h2><br></h2><h2 class="ql-align-center"><strong style="background-color: transparent; color: rgb(0, 32, 96);">Settlement Value (Amount credited to you)</strong></h2><h2 class="ql-align-center"><span style="background-color: transparent; color: rgb(0, 32, 96);">1335</span></h2><h2><span style="background-color: transparent; color: rgb(51, 51, 51);"></span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">How and when do I get paid?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">All payments are made through NEFT transactions (online banking). The payment is made directly to your bank account within the next 7-15 business days from the date of satisfactory completion of tours.</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);"> </span></h2><h2><span style="color: rgb(0, 32, 96);">LISTINGS AND CATALOG</span></h2><h2><a href="about:blank" target="_blank" style="color: rgb(0, 32, 96);">EXPAND ALL</a></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">What is listing?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Listing a tour package refers to filling out all the necessary information and adding images of the place of visit so that a tourist get to know all the relevant details for taking decision.</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">How many tour packages do I need to list to start with?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">You are required to have a minimum of one listing to start promotion on Tour lancers.</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">How do I list my tour package on Tourlancers?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">We give you a step-by-step process of how to list your tour package on our website. It is important to choose the most suitable category to list your product as it will help customers find your tour package faster. Based on the category you choose, you'll be asked to include package details such as place, mode of travel etc.</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Can I get help for development of catalog (product images, description, etc.)?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Yes, we are happy to help you at every stage while doing business with us. We help you connect with industry experts for the development of your catalogs. With the help of our catalog partners across India, you can have attractive images and crisp content developed at unbeatable prices.</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);"> </span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">How does a catalog partner help me?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Our catalog partners develop high-quality photographs of your tour package with attractive descriptions package catalog. A good catalog gives your customers a better understanding of your tour package and helps boost your promotion.</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">How do I price my tour package?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">When pricing tour package on Tourlancers, please account for the applicable Marketplace Fee and include a suitable margin to arrive at the package cost.. For ease of calculation, you can use our Commission Calculator</span><strong style="background-color: transparent; color: rgb(0, 32, 96);"> </strong><span style="background-color: transparent; color: rgb(0, 32, 96);">widget once onboarded.</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Will I get charged for listing tour package on Tourlancers?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">No. Listing alone of tour package on Tourlancers is absolutely free. Tourlancers does not charge anything to you for listing your catalogue online. You only pay a small commission for what you promote.</span></h2><h2><span style="color: rgb(0, 32, 96);">ORDER MANAGEMENT AND SHIPPING</span></h2><h2><a href="about:blank" target="_blank" style="color: rgb(0, 32, 96);">EXPAND ALL</a></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Who takes care of the tourists of my tour package?</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Tourists themselves will reach the meeting point as date, time and venue scheduled by you. All you need to do is to keep in place your tour guide who will be assigned to collect them and help them for boarding.</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);"> </span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">What should I do if my area is not covered by Tourlancers?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">During registering, save the details of your mail id and click on the Continue</span><strong style="background-color: transparent; color: rgb(0, 32, 96);"> </strong><span style="background-color: transparent; color: rgb(0, 32, 96);">button. You will be notified via e-mail when your area becomes covered by us.</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);"> </span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">How do I manage my tour package on Tourlancers?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Through our partner dashboard, we make it really easy for you to manage your orders. Whenever a tourist is in the process of accepting a tour package you will directly see it from your dashboard, we also send you an email alert. </span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Does Tourlancers help us in developing a package ?</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Tourlancers provide you experts in respective field.</span></h2><h2><span style="color: rgb(0, 32, 96);">RETURNS AND PARTNER PROTECTION</span></h2><h2><a href="about:blank" target="_blank" style="color: rgb(0, 32, 96);">EXPAND ALL</a></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">What protection does Tourlancers offer in case of lost/damaged goods and fraudulent customer claims?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Tourlancers has set up a Partner Protection Fund (PPF) to protect our sellers against fraud. You can request for PPF claim through the Partner dashboard. When the tourist is at fault, you will receive due compensation.</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Would I get compensation if the tourist has refused to sign on the documents for satisfactory completion of tour ?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Yes, you can raise a claim through Partner Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you have completed the tour as per specification. This will help us close the dispute in your favour.</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Would I get compensation if the tourist has replaced him with other ?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Yes, you can raise a claim through Partner Protection Fund. Depending on the case and category, you will be given a refund, provided you have adequate proof that you don’t have any lapse. This will help us close the dispute in your favour.</span></h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Would I get compensation if the luggage are damaged or lost in transit?</span></h2><h2> </h2><h2><span style="background-color: transparent; color: rgb(0, 32, 96);">Yes. When your luggage are damaged during tour, you can raise a claim under the Partner Protection Fund. The refund depends on the scenario and product.</span></h2><h2><span style="background-color: transparent; color: rgb(255, 0, 0);"> </span></h2><h2> <strong style="color: rgb(0, 32, 96);">Can a tourist leave feedback and why is it important to me?</strong></h2><h2><em style="color: rgb(0, 32, 96);">A.</em></h2><h2><span style="color: rgb(0, 32, 96);">Yes, tourist can share feedback. Good ratings from customers bring you more business as you will have higher ratings displayed on Tourlancers. At the same time, negative feedback gives you an opportunity for you to improve your performance.</span></h2><h2><em style="color: rgb(0, 32, 96);">Q.</em></h2><h2> <strong style="color: rgb(0, 32, 96);">How do I contact Tourlancers to become a partner? Is there a partner helpline?</strong></h2><h2><em style="color: rgb(0, 32, 96);">A.</em></h2><h2><span style="color: rgb(0, 32, 96);">Yes, you can get all the help you need. Tourlancers now has a dedicated partner’s page and 24x7 support for partners. You can raise a ticket through the Seller Support Ticket Dashboard.</span></h2><h2><span style="color: rgb(0, 32, 96);">Alternatively, you may also email us at: [email protected] .</span></h2><h2><span style="color: rgb(255, 0, 0);"> </span></h2><p><br></p><p><br></p> </body>
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