[support] Available token balance not reflecting <ticket-11077> #575

drisAloma · 2023-12-05T16:41:29Z

Is there an existing issue for this?

I have searched the existing issues

have you checked our wiki for common solutions?

I have searched the wiki or docs

Operation Details

- Source Chain: Evmos 
- Source Chain Wallet: Kepler 
- Target Chain: Ethereum 
- Target Chain Wallet: Metamask 
- Asset Type: token 
- Tx:

Current Behavior

The available tokens tab is not loading up the user balance. The user had initially bridge WETH from Ethereum into Evmos and now attempting to bridge it back to Ethereum.

https://etherscan.io/tx/0x41abaa415209374b780b32ca7fcfbb4a995ca65fe4446dad1d4ce947b8e74791

https://wormholescan.io/#/tx/0x41abaa415209374b780b32ca7fcfbb4a995ca65fe4446dad1d4ce947b8e74791

Expected Behavior

Load up available token balance

Steps To Reproduce

No response

Anything else?

Tried on both versions of the bridge.

Another user is facing similar issue on Osmosis (ticket-10789).

sebastianscatularo · 2023-12-05T17:28:03Z

@drisAloma could you provide a developer tool output?

drisAloma · 2023-12-05T17:29:14Z

Okay, will get that from the user now

drisAloma · 2023-12-05T17:35:40Z

@sebastianscatularo

sebastianscatularo · 2023-12-05T18:17:55Z

@SamantaCasal could you try to reproduce it :)

sleepycorgi1 · 2023-12-07T10:51:54Z

Hi! Could we get an update on this one please ?

sebastianscatularo · 2023-12-07T12:08:11Z

@SamantaCasal could you try to reproduce it? thanks

SamantaCasal · 2023-12-07T12:11:05Z

Sebastian is a confirmed bug.

https://wormholescan.io/#/tx/0xc14557523fad60606934ef909488be993499298654a01614d66b3d9076a89d8a

sebastianscatularo · 2023-12-12T23:14:39Z

@mliu-xlabs seems to me this is a connect/ibc gateway issue, fyi

sleepycorgi1 · 2023-12-18T12:42:17Z

Hi could we get an update on this one please ? thank you!

sebastianscatularo · 2023-12-19T19:50:01Z

nothing to share yet, sorry for the inconvenience, I'll post here as soon as we get more info

drisAloma · 2024-01-02T17:12:59Z

Hello, users are experiencing similar issue on KUJIRA and OSMOSIS now

sleepycorgi1 · 2024-01-04T12:49:18Z

Ticket 2037 Unable to send token from evmos to eth

yuli-ferna · 2024-01-04T13:47:23Z

@sleepycorgi1 could you provide a developer tool output?

yuli-ferna · 2024-01-04T20:36:00Z

In the case of kujira that the problem is on the service side of the rpc we are using @sebastianscatularo

Console capture:

And when I use curl it gives me this error:

<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Error</title>
</head>
<body>
<pre>Error: Not allowed by CORS<br> &nbsp; &nbsp;at origin (/var/task/src/functions/cors.middleware.js:19:18)<br> &nbsp; &nbsp;at /var/task/node_modules/cors/lib/index.js:219:13<br> &nbsp; &nbsp;at optionsCallback (/var/task/node_modules/cors/lib/index.js:199:9)<br> &nbsp; &nbsp;at corsMiddleware (/var/task/node_modules/cors/lib/index.js:204:7)<br> &nbsp; &nbsp;at Layer.handle [as handle_request] (/var/task/node_modules/express/lib/router/layer.js:95:5)<br> &nbsp; &nbsp;at trim_prefix (/var/task/node_modules/express/lib/router/index.js:328:13)<br> &nbsp; &nbsp;at /var/task/node_modules/express/lib/router/index.js:286:9<br> &nbsp; &nbsp;at Function.process_params (/var/task/node_modules/express/lib/router/index.js:346:12)<br> &nbsp; &nbsp;at next (/var/task/node_modules/express/lib/router/index.js:280:10)<br> &nbsp; &nbsp;at compression (/var/task/node_modules/compression/index.js:220:5)</pre>
</body>
</html>

sleepycorgi1 · 2024-01-08T09:22:17Z

Ticket 2723
evmos > SOL

User is able to populate the wrapped SOL on evmos however encounters error when sending back to SOL
(despite converting it from erc20 to ibc in evmos dashboard already)

User is using chrome , has tried with solflare and phantom wallet . They have tried sending different amounts and does not work.

sleepycorgi1 · 2024-01-08T14:04:42Z

@sleepycorgi1 could you provide a developer tool output?

Ticket 2908
Another user trying to send back wBTC from Evmos > ETH
They have also changed it to an IBC token in the EVMOS dashboard, but the UI errors out as shown in images

sebastianscatularo · 2024-01-08T19:22:15Z

@sleepycorgi1 regarding the Evmos ticket could we open a separated one? the issue related to Kujira balance should be solved, and the Evmos issue seems to be something different than balance not diplayed

sleepycorgi1 · 2024-01-10T02:32:58Z

@sleepycorgi1 regarding the Evmos ticket could we open a separated one? the issue related to Kujira balance should be solved, and the Evmos issue seems to be something different than balance not diplayed
Hi @sebastianscatularo ! have opened a ticket with the evmos related balances here - #654 (although i think the issues in this ticket #575 is also related to evmos as well ..) thanks!

sebastianscatularo · 2024-01-16T14:07:01Z

@sleepycorgi1 @drisAloma could you re-check it, we've deployed a fix for it

drisAloma · 2024-01-16T19:53:36Z

Okay cool, will do, thank you!

drisAloma · 2024-01-16T22:22:46Z

One of users just tried and it is the same, waiting to get a response from the others.

Also, a new report came in for transfer from EVMOS but this seems to be related to pending issue with ledger.

sleepycorgi1 · 2024-02-06T13:58:16Z

Hi @sebastianscatularo do we have any updates re above re evmos / ledger issue ^

affected tickets : 3953

would we be able to add MM as a supported wallet possibly for evmos + ledger users?

sebastianscatularo · 2024-02-06T14:52:22Z

no updates @sleepycorgi1, I'm checking all the open tickets at this moment, respect to adding a new wallet, for sure, ~~I'll rise a ticket to our tracking system~~ XLabs/wallet-aggregator-sdk#31

drisAloma added medium Issue affecting one Tx / User / Chain needs triage It needs investigation to ensure it is a Portal Bridge issue wormhole-support Wormhole Support labels Dec 5, 2023

sebastianscatularo assigned SamantaCasal Dec 7, 2023

sebastianscatularo self-assigned this Dec 18, 2023

mliu-xlabs added high Issues affecting multiple / Txs / Users / Chains and removed medium Issue affecting one Tx / User / Chain labels Jan 4, 2024

yuli-ferna mentioned this issue Jan 4, 2024

[support] Ticket 2107 - User unable to select token from source chain Kujira to other chains #642

Closed

2 tasks

sebastianscatularo removed the needs triage It needs investigation to ensure it is a Portal Bridge issue label Jan 8, 2024

sebastianscatularo assigned sebastianscatularo and unassigned sebastianscatularo and SamantaCasal Jan 11, 2024

sebastianscatularo added source-chain:evmos target-chain:ethereum source-wallet:kepler target-wallet:metamask labels Jan 15, 2024

sebastianscatularo mentioned this issue Feb 6, 2024

[feat] - add MM wallet support for Evmos XLabs/wallet-aggregator-sdk#31

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[support] Available token balance not reflecting <ticket-11077> #575

[support] Available token balance not reflecting <ticket-11077> #575

drisAloma commented Dec 5, 2023 •

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sebastianscatularo commented Dec 5, 2023

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sleepycorgi1 commented Dec 18, 2023

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sleepycorgi1 commented Jan 8, 2024 •

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sleepycorgi1 commented Jan 8, 2024

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sleepycorgi1 commented Jan 10, 2024

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drisAloma commented Jan 16, 2024

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sleepycorgi1 commented Feb 6, 2024

sebastianscatularo commented Feb 6, 2024 •

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[support] Available token balance not reflecting <ticket-11077> #575

[support] Available token balance not reflecting <ticket-11077> #575

Comments

drisAloma commented Dec 5, 2023 • edited Loading

Is there an existing issue for this?

have you checked our wiki for common solutions?

Operation Details

Current Behavior

Expected Behavior

Steps To Reproduce

Anything else?

sebastianscatularo commented Dec 5, 2023

drisAloma commented Dec 5, 2023

drisAloma commented Dec 5, 2023

sebastianscatularo commented Dec 5, 2023

sleepycorgi1 commented Dec 7, 2023

sebastianscatularo commented Dec 7, 2023

SamantaCasal commented Dec 7, 2023 • edited Loading

sebastianscatularo commented Dec 12, 2023

sleepycorgi1 commented Dec 18, 2023

sebastianscatularo commented Dec 19, 2023

drisAloma commented Jan 2, 2024

sleepycorgi1 commented Jan 4, 2024

yuli-ferna commented Jan 4, 2024

yuli-ferna commented Jan 4, 2024

sleepycorgi1 commented Jan 8, 2024 • edited Loading

sleepycorgi1 commented Jan 8, 2024

sebastianscatularo commented Jan 8, 2024

sleepycorgi1 commented Jan 10, 2024

sebastianscatularo commented Jan 16, 2024

drisAloma commented Jan 16, 2024

drisAloma commented Jan 16, 2024

sleepycorgi1 commented Feb 6, 2024

sebastianscatularo commented Feb 6, 2024 • edited Loading

drisAloma commented Dec 5, 2023 •

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SamantaCasal commented Dec 7, 2023 •

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sleepycorgi1 commented Jan 8, 2024 •

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sebastianscatularo commented Feb 6, 2024 •

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