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Users can't find Chat Invitations #2453

Open
Tracked by #2442
gnunicorn opened this issue Dec 19, 2024 · 2 comments
Open
Tracked by #2442

Users can't find Chat Invitations #2453

gnunicorn opened this issue Dec 19, 2024 · 2 comments
Labels
smooth UX minor UI/UX problems and tasks

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@gnunicorn
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gnunicorn commented Dec 19, 2024

The Activity's Stream isn't clear enough in its purpose for most users (on on boarding). While we try to improve that by building out the Activities Stream we might need to consider a shorter term solution. There are a few things proposed:

  • Make the activities-dot on the Icon on the bottom (and sidebar) at lot stronger in size and/or color to draw more attention
  • Add a block for invitations on the top of the chat area as well
  • Add a block about invitations on the main dashboard
  • Add "you have important activities"-block on the main dashboard's top.
@gnunicorn
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Add a block for invitations on the top of the chat area as well

While this sounds to be simpliest and easiest fix (in line with what the users want), I want us to be carefully consider the consequences and potential draw backs of this:

  1. Do we show it invites for Chats and Spaces? If we don't do it for Spaces, won't they still have the same problem? If we do it for spaces, and they accept the Invite from there then Nothing changes on that screen, causing confusion.
  2. We draw the attention away from the activities center and even more attention to the busy chat area - the entire point of the notifications center was to move the other interaction points out of there
  3. Due to 2, we'd just delay the learning of what the activities center is about for the user, creating a potential gap in terms of them understanding its importance.

The Dashboard solutions have some of the same draw backs but aren't as much of a problem case, as they don't tie into idea the user already has, but thus they aren't addressing the problem that well either.

@gnunicorn
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My current thinking is to do a combination of the ideas but all of them nudging the user towards the notification center. What I am thinking of is:

  1. a stronger indicator on the icon when there are invitations
  2. an Invitations sub-screen
  3. a box on the top of the dashboard for the Activities center, giving a summary and an easy call to action. Like You have 3 Invitations pending or There are 2 unauthorized Sessions (though we'd focus on the invitations at first). On the first, we'd directly open the invitations sub screen and let the user deal with it from there
  4. We'd have a similar small messages on the top of the chat rooms listing if there are open invitations, clearly indicating to find them in the Activities Center. Like [ActiviesIcon] You have 2 pending Invitations and upon click directly open said sub-page. Allow the user to dismiss this message for the session / until the counter changes.

@gnunicorn gnunicorn added the smooth UX minor UI/UX problems and tasks label Dec 19, 2024
@gnunicorn gnunicorn moved this from Backlog to Next in Product Dec 19, 2024
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Labels
smooth UX minor UI/UX problems and tasks
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