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PIPELINE_ERROR_DECODE error observed in Edge browser when zapping live channels #1304
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Case 2 (RxPlayer 3.29.0):
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Hi, Sorry for the late response, we were a little busy lately. It only happens after multiple zaps? If so, can you see if it still happens after setting the This will basically close all DRM sessions linked to a content on zap. The disadvantage of disabling it is that we cannot rely on a cache anymore preventing to re-load the licence if going back to the channel but that's a small sacrifice. If it does still happen it may be another issue. The fact that this is only when relying on PlayReady make me wonder if that isn't one of the new issues we're having lately that can be encountered randomly when relying on PlayReady SL3000, although it was a different error code. |
We observed 2 sets of errors when zapping live channels in the Microsoft Edge browser when using
Playready/DASH
(Widevine/DASH
works fine).API: The player stopped because of an error MediaError: MediaError (MEDIA_ERR_DECODE) PIPELINE_ERROR_DECODE: MediaFoundationRenderer error: kOnPlaybackError (Error (0x13D) while retrieving error. (0x8004B896))
+API: The player stopped because of an error MediaError: MediaError (MEDIA_ERR_SRC_NOT_SUPPORTED) DEMUXER_ERROR_COULD_NOT_OPEN: MediaFoundationRenderer error: kOnPlaybackError (No more data is available. (0x80070103))
API: The player stopped because of an error MediaError: MediaError (BUFFER_APPEND_ERROR) InvalidStateError: Failed to execute 'appendBuffer' on 'SourceBuffer': The HTMLMediaElement.error attribute is not null.
+API: The player stopped because of an error MediaError: MediaError (MEDIA_ERR_SRC_NOT_SUPPORTED) DEMUXER_ERROR_COULD_NOT_OPEN: MediaFoundationRenderer error: kOnPlaybackError (No more data is available. (0x80070103))
Microsoft Edge 118.0.2088.61 (but also noticed in earlier versions, for example 114.0.1823.51)
Windows 10 / 11
RxPlayer 3.29.0 / 3.32.1
This happens after zapping live channels, sometimes after 3 zapps, sometimes after 15 or more zapps (it seems to happen completely randomly). If the error does not occur on the start - the stream can be played. If
PIPELINE_ERROR_DECODE
orBUFFER_APPEND_ERROR
error is observed, the player stops and then when the user tries to zap to another channel,(MEDIA_ERR_SRC_NOT_SUPPORTED) DEMUXER_ERROR_COULD_NOT_OPEN
is thrown. No other stream can be played.I noticed that a similar error has already been reported: #1196
Case 1 (RxPlayer 3.29.0):
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