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Problem:
A lot of the content is hardcoded. How can Tom or any of the CS team start adding SOP's, stats or embed their own stuff in there without having to involve a developer?
Define a set of "actions" (i.e. update customer details, issue refund, update subscription.) These will correlate to buttons/links on the dashboard and sets of SOP.
Outline the steps needed to complete that action.
Set placeholders for where dynamic parts will be ([[ORDER_LINK]], [[CUSTOMER_LINK]], [[REFUND_LINK]])
Make that content available through the REST API (this should be out of the box)
When a CSR clicks a button on the dashboard, it will grab that content and replace those placeholders with the appropriate data for the specific customer, order, etc.
Problem:
A lot of the content is hardcoded. How can Tom or any of the CS team start adding SOP's, stats or embed their own stuff in there without having to involve a developer?
V1 suggestion:
Have a link in the menu, that pulls data from an existing on-site wordpress page that CS can modify to their liking.
https://conversionxli.warmpress.com/cs-dashboard/ - example
V5 suggestion:
Have a "Add new sop" button that will create a new SOP in wordpress and will auto-connect the page and the action
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