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usability_testing.html
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<h1 class="govuk-heading-xl">
Usability testing
</h1>
<p class="govuk-body-l">
Usability testing is a technique, used in <a class="govuk-link" href="user_centred_design.html">user-centred
design</a>, that allows you to see if
your users can use your application, website or service.
</p>
<h2 class="govuk-heading-l">What is usability testing?</h2>
<p class="govuk-body">Usability testing will help you to:</p>
<ul class="govuk-list govuk-list--bullet">
<li>learn more about your users’ needs</li>
<li>find which parts of your service are hard to use</li>
<li>come up with ideas on how to improve your service</li>
</ul>
<p class="govuk-body">A usability testing session typically involves a facilitator asking a user to perform a
series of tasks related to your service, while observers in another room take notes on the user’s behaviour
and feedback. In some instances, the user may be asked to talk through their experience as they complete
tasks or to reflect on their experience afterwards.</p>
<p class="govuk-body"><img class="nidirect-uxg--image" src="assets/images/usabilitylabs-lowres.png"
alt="a typical usability session showing a participant and facilitator in the testing room, with an audio video link to another room where observers are watching the session">
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<p class="govuk-body">All of this will give you a good idea how your service might work in the real world.</p>
<h2 class="govuk-heading-l">What are the benefits of usability testing?</h2>
<ul class="govuk-list govuk-list--bullet">
<li>it is a well-established way to identify common usability issues</li>
<li>it is easy to do</li>
<li>you can find most of the usability issues with only a handful of users</li>
<li>it is a low-risk way to gather feedback</li>
</ul>
<h2 class="govuk-heading-l">The usability testing process</h2>
<p class="govuk-body">What you can expect when we run our usability testing:</p>
<ul class="govuk-list govuk-list--bullet">
<li>an initial meeting to discuss if usability testing is right for you</li>
<li>if so, a follow-up meeting to discuss your goals and planning</li>
<li>creation of goal focused tasks</li>
<li>the usability testing sessions</li>
<li>presentation of our findings</li>
</ul>
<h2 class="govuk-heading-l">How to request a usability study</h2>
<p class="govuk-body">You can begin the process by emailing the User Experience Team at <a class="govuk-link"
href="mailto:[email protected]">[email protected]</a>.</p>
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