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Tickets.txt
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Tickets.txt
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##lang.ticket.action## : ##ticket.action##
##IFticket.storestatus=5##
##lang.ticket.url## : ##ticket.urlapprove##
##lang.ticket.autoclosewarning##
##lang.ticket.solvedate## : ##ticket.solvedate##
##lang.ticket.solution.type## : ##ticket.solution.type##
##lang.ticket.solution.description## : ##ticket.solution.description## ##ENDIFticket.storestatus##
##ELSEticket.storestatus## ##lang.ticket.url## : ##ticket.url## ##ENDELSEticket.storestatus##
##lang.ticket.description##
##lang.ticket.title## : ##ticket.title##
##lang.ticket.authors## : ##IFticket.authors## ##ticket.authors## ##ENDIFticket.authors## ##ELSEticket.authors##--##ENDELSEticket.authors##
##lang.ticket.creationdate## : ##ticket.creationdate##
##lang.ticket.closedate## : ##ticket.closedate##
##lang.ticket.requesttype## : ##ticket.requesttype##
##lang.ticket.isdeleted## : ##ticket.isdeleted##
##lang.ticket.item.name## :
##FOREACHitems##
##IFticket.itemtype##
##ticket.itemtype## - ##ticket.item.name##
##IFticket.item.model## ##lang.ticket.item.model## : ##ticket.item.model## ##ENDIFticket.item.model##
##IFticket.item.serial## ##lang.ticket.item.serial## : ##ticket.item.serial## ##ENDIFticket.item.serial##
##IFticket.item.otherserial## ##lang.ticket.item.otherserial## : ##ticket.item.otherserial## ##ENDIFticket.item.otherserial##
##ENDIFticket.itemtype##
##ENDFOREACHitems##
##IFticket.assigntousers## ##lang.ticket.assigntousers## : ##ticket.assigntousers## ##ENDIFticket.assigntousers##
##lang.ticket.status## : ##ticket.status##
##IFticket.assigntogroups## ##lang.ticket.assigntogroups## : ##ticket.assigntogroups## ##ENDIFticket.assigntogroups##
##lang.ticket.urgency## : ##ticket.urgency##
##lang.ticket.impact## : ##ticket.impact##
##lang.ticket.priority## : ##ticket.priority##
##IFticket.user.email## ##lang.ticket.user.email## : ##ticket.user.email ##ENDIFticket.user.email##
##IFticket.category## ##lang.ticket.category## : ##ticket.category## ##ENDIFticket.category## ##ELSEticket.category## ##lang.ticket.nocategoryassigned## ##ENDELSEticket.category##
##lang.ticket.content## : ##ticket.content##
##IFticket.storestatus=6##
##lang.ticket.solvedate## : ##ticket.solvedate##
##lang.ticket.solution.type## : ##ticket.solution.type##
##lang.ticket.solution.description## : ##ticket.solution.description##
##ENDIFticket.storestatus##
##lang.ticket.numberoffollowups## : ##ticket.numberoffollowups##
##FOREACHfollowups##
[##followup.date##] ##lang.followup.isprivate## : ##followup.isprivate##
##lang.followup.author## ##followup.author##
##lang.followup.description## ##IFfollowup.isprivate=Não## ##followup.description## ##ENDIFfollowup.isprivate## ##ELSEfollowup.isprivate## Esta mensagem é privada, confidencial e dirigida exclusivamente ao seu destinatário. ##ENDELSEfollowup.isprivate##
##lang.followup.date## ##followup.date##
##lang.followup.requesttype## ##followup.requesttype##
##ENDFOREACHfollowups##
##lang.ticket.numberoftasks## : ##ticket.numberoftasks##
##FOREACHtasks##
[##task.date##] ##lang.task.isprivate## : ##task.isprivate##
##lang.task.author## ##task.author##
##lang.task.description## ##task.description##
##lang.task.time## ##task.time##
##lang.task.category## ##task.category##
##ENDFOREACHtasks##