diff --git a/handbook/company/product-groups.md b/handbook/company/product-groups.md
index 81d6f870f82c..0482a6d8cf6f 100644
--- a/handbook/company/product-groups.md
+++ b/handbook/company/product-groups.md
@@ -81,6 +81,7 @@ To make a change to Fleet:
 - Then, it will be [drafted](https://fleetdm.com/handbook/company/product-groups#drafting) (planned).
 - Next, it will be [implemented](https://fleetdm.com/handbook/company/product-groups#implementing) and [released](https://fleetdm.com/handbook/engineering#release-process).
 
+> Occasionally, a contributor outside of the [product groups](https://fleetdm.com/handbook/product-groups#current-product-groups) (open source contributor, member of the Customer Success team, etc.) will implement a change that was prioritized and drafted. On the user story for these changes, add the product group label (e.g. `#g-endpoint-ops`, `#g-mdm`), the `:release` label, and notify the product group's Engineer Manager to make sure the changes go through testing (QA) before release.
 
 ### Planned and unplanned changes