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If a user does not close the ticket after the issue is resolved, it should be auto-closed after a defined time period. #2053

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varshapriyas opened this issue Nov 22, 2024 · 0 comments
Open

If a user does not close the ticket after the issue is resolved, it should be auto-closed after a defined time period. #2053

varshapriyas opened this issue Nov 22, 2024 · 0 comments
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enhancement New feature or request

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@varshapriyas
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Is your feature request related to a problem? Please describe.

Once the agent marks a ticket as 'Resolved' but " Customer does not close a ticket, a rule should be set to auto-close the ticket after a defined time period.

Describe the solution you'd like

No response

Describe the alternatives you've considered

No response

Additional context

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@RitvikSardana RitvikSardana added the enhancement New feature or request label Nov 22, 2024
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@RitvikSardana @varshapriyas