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Spam tickets & contacts #2084

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casesolved-co-uk opened this issue Dec 11, 2024 · 0 comments
Open

Spam tickets & contacts #2084

casesolved-co-uk opened this issue Dec 11, 2024 · 0 comments

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@casesolved-co-uk
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casesolved-co-uk commented Dec 11, 2024

Is your feature request related to a problem? Please describe.

When importing email from an email account to automatically create tickets, there is a high likelihood some will be spam.

Describe the solution you'd like

You can configure frappe to automatically create contacts from emails.

It should be possible to mark tickets as spam, which will integrate with the existing Communication functionality, which marks the Communication Email as Spam and creates an Email Rule which will mark any future emails from the same sender also as Spam.

The feature should delete the ticket from the main interface.
The feature should delete the contact from the list.
This feature should prevent future tickets being created from spam senders.

There should also be the option to mark a whole domain as spam, so it may need to delete other contacts and customers from the main interface, i.e. the whole domain.

Describe the alternatives you've considered

Marking them as closed, but I prefer things to be kept clean

Additional context

No response

@casesolved-co-uk casesolved-co-uk changed the title Delete Tickets Delete Tickets, Customers and Contacts Dec 11, 2024
@casesolved-co-uk casesolved-co-uk changed the title Delete Tickets, Customers and Contacts Blacklist Contacts & Delete Tickets & Customers Dec 13, 2024
@casesolved-co-uk casesolved-co-uk changed the title Blacklist Contacts & Delete Tickets & Customers Spam tickets & contacts Dec 13, 2024
casesolved-co-uk added a commit to CaseSolvedUK/frappe that referenced this issue Dec 17, 2024
…reated to avoid spam & enqueue notification until after both documents are created

frappe/helpdesk#2084 frappe#28771
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