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Collect user feedback via a poll #557

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aleayr opened this issue Sep 21, 2017 · 2 comments
Open

Collect user feedback via a poll #557

aleayr opened this issue Sep 21, 2017 · 2 comments

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@aleayr
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aleayr commented Sep 21, 2017

Formalising this request for a customer:

User story
As a site editor/administrator, I'd like to collect user feedback form of a poll question so I can improve the content and site for consumers.

Backstory
Polling has always been problematic on the platform due to the Akamai cache sitting in front of the solution. Often polls created result in all users being locked out once one user has voted (thus putting Akamai's IP/s in the Drupal database and restricting voting from that point).

With experimentation previously using a number of AJAX-based and other Drupal modules which haven't successfully worked, it would be worth investigating a custom govCMS solution to allow this functionality to work successfully through the various layers of caching on the platform.

@rooby
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rooby commented Oct 19, 2017

Polling is quite a general feature that could range from very simple to very complex depending on the user's requirements.

Outside of the core poll module, which is not very full featured, you can replicate a reasonable amount of poll functionality with webforms and views for reporting.

The theme developer could also visualise results in charts and graphs using a JS library.

Not exactly out of the box necessarily but it is entirely possible.

Not really sure about the whole caching thing, but the default behaviour of webforms will restrict caching on pages with forms, for obvious reasons.

@fubarhouse
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fubarhouse commented Apr 8, 2018

I've been informed that Qualtrics have updated their ToS to suit Australian Governments and they are Unclassified DLM and certified IRAP.

There is enormous potential for information collection services within government, and Finance should explore such an option. It's being used by some agencies for collection of information (non-sensitive, non-protected) including DoD.

If a suitable contract was sorted, polling and forms could simply be a service available to those who need it to create the forms as required.

I've got a contact if anybody's interested.

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3 participants