14.0.6

🐛 Bug Fix

• Fixed an issue where messenger crashes when a conversation with an attribute collector is loaded.

14.0.5

• Fixed an issue that caused a Survey to be triggered twice
• Fixed an issue that caused a crash when opening in-app notifications
• Updated dependencies to newer versions:
  • Updated Compose to 1.3.3
  • Updated AppCompat to 1.6.1

14.0.4

• Added support for Bengali, Persian, Malay and Thai
• Fixed the issue where quick replies re-open closed conversations with composer disabled
• Fixed the crash with missing drawable resources
• Fixed the crash when sending an image
• Fixed the issue with uploading image from Typeform app
• Fixed the bug where attachments disappearing in conversation view

14.0.3

🐛 Bug Fixes

• Made some UI improvements.
• Minor bug fixes

14.0.1

Release Date: 16-11-2022

🐛 Bug Fixes

• Made some UI improvements.

🚀 Enhancements

• Added the ability to automatically show a Survey when it is set live.

14.0.0

Android Release Notes

Release Date: 04-11-2022

🚀 Enhancements

In v14.0.0 of the Intercom mobile SDK!! Say hello to the most customizable Messenger. Ever. 👋

📱 New feature: Messenger

👋🏼 Introducing the fully customizable Messenger that provides customers with in-context engagement throughout their journey.

• Customization Now you can update and style your Messenger just the way you want it and enable a consistent brand experience with a fully customizable Messenger. Learn more and get started here.

• Spaces You’ll have increased product flexibility and versatility with Messenger ‘spaces’ that provide intuitive navigation for your customers. Let’s go through each of the 3 new spaces you can add to your Messenger.

• Home Space A redesigned Home screen that’s highly configurable and supports multiple use cases with new capabilities.

• Messages Space Messages is a dedicated space for conversation management. Both inbound and outbound conversations and conversations which contain tickets will live here.

• Help Space Enable customers to better self-serve with a more intuitive and personalized support experience. Customers can access a full, in-context help center from anywhere in your product with the dedicated Help Space.

📱 New feature: Tickets

Go beyond simple live chat – handle complex customer requests asynchronously.

• As you scale, so does your conversation volume and not every customer request can be handled in a live chat. That’s where tickets come in.
• Let customers submit tickets directly from your app for async resolution

Learn more about Intercom Messenger

Learn more about Intercom Tickets

👉 Upgrade to the latest version of the mobile SDK today to use the feature on mobile.

As this is a major update, there are few API changes which are listed below:

Method	Description
fun present(space: IntercomSpace)	Open a specific space in intercom. (Home, Messages, HelpCenter)
fun present()	Open Intercom - defaults to the Home space
fun presentContent(content: IntercomContent)	Present Intercom content. Valid content types are Article, Carousel, HelpCenter Collections

You can find more information about migrating to v14.0.0 here

12.5.3

What's Changed

• Bumped sdk version to 12.5.3 by @SanthoshKumarSrikanthaMurali in #590

Full Changelog: 12.5.1...12.5.3

12.5.1

What's Changed

• Bumped sdk version to 12.5.1 by @SanthoshKumarSrikanthaMurali in #588

Full Changelog: 12.5.0...12.5.1

12.5.0

• Added support for Android 13

12.4.3

What's Changed

• Fixed a bug where the background colour was using default theme colour in Surveys
• Fixed issue where the content overlaps the header in launcher.