New Ticket.txt

<div class="page-banner">
  <div class="banner-text"><strong>Submit a Ticket to Report an Incident</strong></div>
  <div class="breadcrumb">
    <a href="{{ portal.home_url }}"><strong>Portal Home</strong></a>
    <a href="#">New Ticket</a>
  </div>
</div>
<section class="page-content">
  <div class="flex-container" id="create-ticket">
    <div class="main-flex">
      <p><strong>*Guide to Choosing a Ticket Priority:</strong></p>
      <ul>
        <li>LOW" - not critical, can wait<span class="text-mobile-hide">; will be resolved within 56 business hours</span></li>
      <li>"MEDIUM" - component down, business/job impacted<span class="text-mobile-hide">; will be resolved within 25 business hours</span></li>
      <li>"HIGH" - system or device down, business/ job halted<span class="text-mobile-hide">; will be resolved within 8 business hours</span></li>
      <li>"URGENT" - critical outage, needs to be addressed immediately<span class="text-mobile-hide">; will be resolved within 2 business hours</span></li>
      </ul>
      <br />
      {% snippet new_ticket_form %}
    </div>
  
      <div class="sidebar-flex" id="new-ticket-search"><br /></div>
  
	</div>
</section>