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External audio tracks are not displayed correctly #479

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simon-videodock opened this issue Mar 28, 2024 · 0 comments
Open

External audio tracks are not displayed correctly #479

simon-videodock opened this issue Mar 28, 2024 · 0 comments

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@simon-videodock
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In the JWP dashboard, I've added an external audio track to the Sintel media item. Media ID: aGBpk1jt

See: https://dashboard.jwplayer.com/p/Du8NZNUz/media/aGBpk1jt → Tracks (bottom right section of the page) → Audio → [ Manage ]

There, we see only one file under "Additional Audio Tracks", but in the front end, we see multiple:

https://authvod-jwp.demo.videodock.com/m/aGBpk1jt/sintel?r=XOZdtoNo&play=1

NOTE: You first need to create an account to be able to watch items in this config. Feel free to do so, as this is a demo/testing environment.

image

It looks like this is due to adding and removing the audio multiple times. The removal occurs in the dashboard, but the removed track still appears on the front end.

Expected result:

  • When I remove an audio track from the dashboard, it is also removed from the front end.
  • The number of audio tracks and the names of the audio tracks are the same in the dashboard and the front end.

Actual result:

  • After removing an audio track, it is not removed from the front end.
  • Therefore, the number of audio tracks and the names of the audio tracks are different on the dashboard versus on the front end.

Just so you know, we tried a re-upload to fix this problem, but that did not help.

image

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