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Error in PowerToys.PowerLauncher.exe on ntdll.dll #36498

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Leo-Clouds opened this issue Dec 21, 2024 · 3 comments
Open

Error in PowerToys.PowerLauncher.exe on ntdll.dll #36498

Leo-Clouds opened this issue Dec 21, 2024 · 3 comments
Labels
Issue-Bug Something isn't working Needs-Team-Response An issue author responded so the team needs to follow up Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Severity-High Bugs that we consider a blocking issue for release (crashes stuff outside of PT)

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@Leo-Clouds
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Microsoft PowerToys version

0.87.1

Installation method

GitHub

Running as admin

Yes

Area(s) with issue?

PowerToys Run

Steps to reproduce

I used machine translation, which may result in inaccurate translation.
I tried pressing Alt+Space to start it, but it didn't work.
I am certain that this is not a conflict between Alt+Space or an issue with administrator privileges. I have attempted to modify it to other shortcut keys or disable administrator privileges (along with some other unethical methods), but none of them have worked.
My Windows log contains the following information:

错误应用程序名称: PowerToys.PowerLauncher.exe,版本: 0.87.1.0,时间戳: 0x67200000
错误模块名称: ntdll.dll,版本: 10.0.22621.4541,时间戳: 0xe7035eba
异常代码: 0xc0000409
错误偏移量: 0x00000000000a4a96
错误进程 ID: 0x0x6028
错误应用程序启动时间: 0x0x1DB539F6E807119
错误应用程序路径: C:\Program Files\PowerToys\PowerToys.PowerLauncher.exe
错误模块路径: C:\WINDOWS\SYSTEM32\ntdll.dll
报告 ID: 244f1ed7-2870-4206-808a-aa7a6e404927

✔️ Expected Behavior

I hope to open it through Alt+Space.

❌ Actual Behavior

It is not working properly, this exe is not running.

Other Software

No response

@Leo-Clouds Leo-Clouds added Issue-Bug Something isn't working Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Dec 21, 2024
@davidegiacometti
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Hi, can you check if there is process dump related to the crash in %LOCALAPPDATA%\CrashDumps folder?
It's a file with a name similar to PowerToys.PowerLauncher.exe.1234.dmp.

It may be useful to get some info related to the crash.

/needinfo

@microsoft-github-policy-service microsoft-github-policy-service bot added Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something and removed Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Dec 21, 2024
@Leo-Clouds
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嗨,你能检查一下在%LOCALAPPDATA%\CrashDumps文件夹中是否有与崩溃相关的进程转储吗?这是一个文件,其名称类似于PowerToys.PowerLauncher.exe.1234.dmp

这可能是有用的,以获得一些信息有关的崩溃。

/needinfo

OKPowerToys.PowerLauncher.exe.2552.dmp
PowerToys.PowerLauncher.exe.6864.dmp
PowerToys.PowerLauncher.exe.9628.dmp
PowerToys.PowerLauncher.exe.11984.dmp
PowerToys.PowerLauncher.exe.12164.dmp
PowerToys.PowerLauncher.exe.12796.dmp
PowerToys.PowerLauncher.exe.15756.dmp
PowerToys.PowerLauncher.exe.16460.dmp
PowerToys.PowerLauncher.exe.20484.dmp
PowerToys.PowerLauncher.exe.24616.dmp

@microsoft-github-policy-service microsoft-github-policy-service bot added Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Needs-Team-Response An issue author responded so the team needs to follow up and removed Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something labels Dec 22, 2024
@davidegiacometti
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davidegiacometti commented Dec 22, 2024

Hi, I have quickly analyzed a few dumps and the issue it's related to file thumbnails generation, but, it's not clear what's causing the crash.

0:014> !clrstack
OS Thread Id: 0x5324 (14)
        Child SP               IP Call Site
00000008972BF430 00007ffb38254a96 [InlinedCallFrame: 00000008972bf430] 
00000008972BF430 00007ffacaf2ec65 [InlinedCallFrame: 00000008972bf430] 
00000008972BF3E0 00007ffacaf2ec65 System.Drawing.Icon.ExtractAssociatedIcon(System.String, Int32) [/_/src/System.Drawing.Common/src/System/Drawing/Icon.cs @ 178]
00000008972BF4E0 00007ffa6d1317fb Wox.Infrastructure.Image.WindowsThumbnailProvider.ExtractIconToHBitmap(System.String)
00000008972BF530 00007ffa6d11a8f8 Wox.Infrastructure.Image.WindowsThumbnailProvider.GetThumbnail(System.String, Int32, Int32, Wox.Infrastructure.Image.ThumbnailOptions)
00000008972BF5C0 00007ffa6d119f72 Wox.Infrastructure.Image.ImageLoader.GetThumbnailResult(System.String ByRef, Boolean, Boolean)
00000008972BF650 00007ffa6d119b13 Wox.Infrastructure.Image.ImageLoader+c__DisplayClass18_0.b__0()
00000008972BF680 00007ffacb91e74f System.Threading.Tasks.Task`1[[System.__Canon, System.Private.CoreLib]].InnerInvoke()
00000008972BF6C0 00007ffacb63c462 System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(System.Threading.Thread, System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) [/_/src/libraries/System.Private.CoreLib/src/System/Threading/ExecutionContext.cs @ 264]
00000008972BF710 00007ffacb658201 System.Threading.Tasks.Task.ExecuteWithThreadLocal(System.Threading.Tasks.Task ByRef, System.Threading.Thread) [/_/src/libraries/System.Private.CoreLib/src/System/Threading/Tasks/Task.cs @ 2346]
00000008972BF7B0 00007ffacb646eed System.Threading.ThreadPoolWorkQueue.Dispatch() [/_/src/libraries/System.Private.CoreLib/src/System/Threading/ThreadPoolWorkQueue.cs @ 1099]
00000008972BF840 00007ffacb653811 System.Threading.PortableThreadPool+WorkerThread.WorkerThreadStart() [/_/src/libraries/System.Private.CoreLib/src/System/Threading/PortableThreadPool.WorkerThread.cs @ 128]
00000008972BFB70 00007ffacc2769a3 [DebuggerU2MCatchHandlerFrame: 00000008972bfb70] 

You can try to delete the image cache:

  • Close PowerToys
  • Delete %LOCALAPPDATA%\Microsoft\PowerToys\PowerToys Run\Settings\ImageCache.json
  • Delete %LOCALAPPDATA%\Microsoft\PowerToys\PowerToys Run\Settings\ImageCache_version.txt
  • Start PowerToys

Otherwise, disabling the thumbnail generation from PowerToys Run settings should prevent Run from crashing.

Image

/needinfo

@microsoft-github-policy-service microsoft-github-policy-service bot added Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something and removed Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Needs-Team-Response An issue author responded so the team needs to follow up labels Dec 22, 2024
@davidegiacometti davidegiacometti added Severity-High Bugs that we consider a blocking issue for release (crashes stuff outside of PT) Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Needs-Team-Response An issue author responded so the team needs to follow up and removed Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something labels Dec 22, 2024
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Labels
Issue-Bug Something isn't working Needs-Team-Response An issue author responded so the team needs to follow up Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Severity-High Bugs that we consider a blocking issue for release (crashes stuff outside of PT)
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