App Graphical Interface Does Not Display In New Version 2024.8 in Pop!_OS 22.04 LTS

[amd1890]

Is it a bug?

• I know this is an issue with the app, and contacting Mullvad support is not relevant.

I have checked if others have reported this already

• I have checked the issue tracker to see if others have reported similar issues.

Current Behavior

The Mullvad VPN is not displaying any information at all. When I open it, there is a green lock displayed and it shows a notification of a connection. The lock then disappears. There is no window displaying any information for the App. I can check the connection using the command line and the tunnel is connecting. I can use socks in the Mullvad Browser.

Expected Behavior

App opens allowing features to be changed with graphical interface and lock does not go away.

Steps to Reproduce

Install Pop!_OS 22.04 LTS.
Install Mullvad 2024.8 and open App using icon.

Failure Logs

System information:
id: 173ccfd8-301e-4c96-b154-91d8e537e1b6
kernel: 6.9.3-76060903-generic
mullvad-product-version: 2024.8
nm: 1.36.6
os: Linux Pop!_OS 22.04 LTS
systemd: systemd 249 (249.11-0ubuntu3.12pop0~1727961019~22.04~2b3beb7)

====================
Log: ~/.config/Mullvad VPN/logs/frontend-main.log
====================
[2024-12-04 20:04:13.205][verbose] Chromium sandbox is enabled
[2024-12-04 20:04:13.206][info] Running version 2024.8
[2024-12-04 20:04:13.284][info] Detected locale: en-US
[2024-12-04 20:04:13.442][info] Connected to the daemon
[2024-12-04 20:04:13.520][info] Skip autoconnect because GUI setting is disabled
[2024-12-04 20:04:14.304][error] Child process of type GPU exited with exit code 139 due to crashed
[2024-12-04 20:04:15.227][error] Child process of type GPU exited with exit code 139 due to crashed
[2024-12-04 20:04:16.048][error] Child process of type GPU exited with exit code 139 due to crashed
[2024-12-04 20:04:16.874][error] Child process of type GPU exited with exit code 139 due to crashed
[2024-12-04 20:04:17.668][error] Child process of type GPU exited with exit code 139 due to crashed
[2024-12-04 20:04:18.478][error] Child process of type GPU exited with exit code 139 due to crashed
[2024-12-04 20:04:18.609][error] Child process of type GPU exited with exit code 139 due to crashed
[2024-12-04 20:04:18.740][error] Child process of type GPU exited with exit code 139 due to crashed

====================
Log: ~/.config/Mullvad VPN/logs/frontend-main.old.log
====================
[2024-12-04 19:57:42.648][verbose] Chromium sandbox is enabled
[2024-12-04 19:57:42.649][info] Running version 2024.8
[2024-12-04 19:57:42.730][info] Detected locale: en-US
[2024-12-04 19:57:42.893][info] Connected to the daemon
[2024-12-04 19:57:42.936][warning] Failed to fetch account data. Retrying in 8000 ms
[2024-12-04 19:57:42.936][warning] Failed to update device info: 14 UNAVAILABLE: Cannot reach the API
[2024-12-04 19:57:42.971][info] Skip autoconnect because GUI setting is disabled
[2024-12-04 19:57:43.761][error] Child process of type GPU exited with exit code 139 due to crashed
[2024-12-04 19:57:44.812][error] Child process of type GPU exited with exit code 139 due to crashed
[2024-12-04 19:57:45.785][error] Child process of type GPU exited with exit code 139 due to crashed
[2024-12-04 19:57:46.768][error] Child process of type GPU exited with exit code 139 due to crashed
[2024-12-04 19:57:47.749][error] Child process of type GPU exited with exit code 139 due to crashed
[2024-12-04 19:57:48.711][error] Child process of type GPU exited with exit code 139 due to crashed
[2024-12-04 19:57:48.855][error] Child process of type GPU exited with exit code 139 due to crashed
[2024-12-04 19:57:48.997][error] Child process of type GPU exited with exit code 139 due to crashed

Operating system version

Pop!_OS 22.04 LTS

Mullvad VPN app version

2024.8

Additional Information

Using rocm drivers for amd Ryzen graphics

[raksooo]

Thanks for reporting this! This looks like an incompatibility in Electron/Chromium. Unfortunately we don't officially support Pop OS. I can imagine this being connected to graphics card/driver as well.

We do intend to update Electron soon which might solve this issue.

[raksooo]

You could try to run the app without GPU acceleration: /opt/Mullvad\ VPN/mullvad-vpn --disable-gpu

[amd1890]

You could try to run the app without GPU acceleration: /opt/Mullvad\ VPN/mullvad-vpn --disable-gpu

$ /opt/Mullvad\ VPN/mullvad-vpn --disable-gpu
[2024-12-05 14:28:22.469][verbose] Chromium sandbox is enabled
[2024-12-05 14:28:22.470][info] Running version 2024.8
[2024-12-05 14:28:22.546][info] Detected locale: en-US
[2024-12-05 14:28:22.715][info] Connected to the daemon
[2024-12-05 14:28:22.792][info] Skip autoconnect because GUI setting is disabled
ac: Unknown GPU, using 0 for raster_config
Cannot find target for triple amdgcn-- Unable to find target for this triple (no targets are registered)
[27589:1205/142823.530703:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[2024-12-05 14:28:23.531][error] Child process of type GPU exited with exit code 139 due to crashed
ac: Unknown GPU, using 0 for raster_config
Cannot find target for triple amdgcn-- Unable to find target for this triple (no targets are registered)
[27589:1205/142824.466773:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[2024-12-05 14:28:24.467][error] Child process of type GPU exited with exit code 139 due to crashed
ac: Unknown GPU, using 0 for raster_config
Cannot find target for triple amdgcn-- Unable to find target for this triple (no targets are registered)
[27589:1205/142825.388801:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[2024-12-05 14:28:25.389][error] Child process of type GPU exited with exit code 139 due to crashed
ac: Unknown GPU, using 0 for raster_config
Cannot find target for triple amdgcn-- Unable to find target for this triple (no targets are registered)
[27589:1205/142825.539285:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[2024-12-05 14:28:25.539][error] Child process of type GPU exited with exit code 139 due to crashed
ac: Unknown GPU, using 0 for raster_config
Cannot find target for triple amdgcn-- Unable to find target for this triple (no targets are registered)
[27589:1205/142825.697807:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[2024-12-05 14:28:25.698][error] Child process of type GPU exited with exit code 139 due to crashed
ac: Unknown GPU, using 0 for raster_config
Cannot find target for triple amdgcn-- Unable to find target for this triple (no targets are registered)
[27589:1205/142825.858094:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[27589:1205/142825.858144:FATAL:gpu_data_manager_impl_private.cc(448)] GPU process isn't usable. Goodbye.
Trace/breakpoint trap (core dumped)

i get the same error without the flag.

[amd1890]

Thanks for reporting this! This looks like an incompatibility in Electron/Chromium. Unfortunately we don't officially support Pop OS. I can imagine this being connected to graphics card/driver as well.

We do intend to update Electron soon which might solve this issue.

It's frustrating because Ubuntu has a modified gnome interface with an unwanted toolbar and some hardware just wouldn't work. Ubuntu also asks to send telemetry, which I don't like. When I tried Debian the kernel also led to problems, I probably should have just tried Debian testing or Debian unstable. I tried Ubuntu and Debian with this system prior to trying Pop.

Can you think of any other way to run it so there's some visual information? Command line makes it much harder to switch things easily. I wish there were a nyx-like version of things for terminal, but probably few would use it.

I still don't understand what is causing the problem because it worked perfectly in 2024.7. It was only when I did sudo apt update && sudo apt upgrade -y that this problem started, and I can use timeshift to revert the upgrade but then I am dealing with unpatched software.

[tomaskikutis]

It does work fine for me (os info). I'm using AMD integrated graphics.

[amd1890]

It does work fine for me (os info). I'm using AMD integrated graphics.

Do you have the rocm package installed? I timeshifted to prior to rocm being installed and didn't install rocm again and the error went away. I just wish I could install rocm again.

This is specific to the rocm package then, which comes from amd's repository.

[tomaskikutis]

No, I don't have rocm package