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[Mobile]: OTP verification via Firebase does not work in Sierra Leone #952

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KarinBerg opened this issue Nov 29, 2024 · 0 comments
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mobile Issues concerning Mobile App

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@KarinBerg
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Describe the bug

If a user in Sierra Leone tries to verify its phone number via the app, then Firebase through a FirebaseAuthException and no OTP is send to the user.

The whole error message is: "FirebaseAuthException: [firebase_auth/unknown] An internal error has occurred. [ Error code:39 ]" in signup_cubit.dart in SignupCubit.signupWithPhoneNumber. in Zeile 49.

The issue started around the 11th September 2024.

Examples of failing accounts are:

Phone 1: +23275588647
GMT Time: 12:38, 16. Sept 2024
Test: failed (Error code 39)
Provider: Orange SL

Phone 2: +23278365433
GMT Time: 07:41, 17. Sept 2024
Test: failed (Internal error)
Provider: Orange SL

Phone 3: +23278303080
GMT Time: 07:28, 17. Sept 2024
Test: failed (Error code 39)
Provider: Orange SL

Steps To Reproduce

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Expected Behavior

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Screenshots?

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Desktop Environment (please complete the following information)

- OS: Android and iOS
- Browser:
- Version:

Smartphone Type (please complete the following information)

- Device:
- OS:
- Browser:
- Version:

Additional context

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Code of Conduct

  • I've read the Code of Conduct and understand my responsibilities as a member of the Social Income community
@KarinBerg KarinBerg added the mobile Issues concerning Mobile App label Nov 29, 2024
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