- Load: The system will have maximum of 50 concurrent users. The customers, which subscribed the service have no relation to each other and huge spike usage of the service is unlikely.
- Mobile Connection: On the premisses where the experts perform their work mobile Internet connection is available on at least a 3G standard.
- Localization - Translation: The users are located in one Region. No worldwide operation necessary. The application don't need to be distributed or translated.
- Root cause outages: The outages the team think of doesn't come from a spike of usage, as there are not a lot of users and there are no "events" which are related to multiple users. Instead, the outages come from the reporting feature when a manager triggers the creation of a report.
- Admin fails to maintain expert skills: The admin doesn't perform well on maintaining the skills. On the one hand the skills are outdated and sometimes assigned to the wrong person.
- No own IT infrastructure: SysOps squad doesn't own any IT infrastructure and there are no preferred suppliers.
- Notification of Technician is not time critical: The technicians has most of the time full backlog and plan their work for the next 2 to 3 upcoming workdays. The notification of a new assignment is not time critical.