diff --git a/locale/cs/LC_MESSAGES/user-docs.po b/locale/cs/LC_MESSAGES/user-docs.po index 432a1cf0..05989ad0 100644 --- a/locale/cs/LC_MESSAGES/user-docs.po +++ b/locale/cs/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -35,7 +35,7 @@ msgid "The keyboard shortcut cheat sheet on Windows." msgstr "" #: ../advanced/keyboard-shortcuts.rst:16 ../advanced/tabs.rst:25 -#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:33 +#: ../basics/find-ticket/browse.rst:27 ../basics/find-ticket/search.rst:33 #: ../basics/service-ticket/create.rst:48 #: ../snippets/ui-protip-message-editor-features.rst:1 #: ../basics/service-ticket/follow-up.rst:55 @@ -133,9 +133,9 @@ msgstr "" #: ../advanced/macros.rst:12 msgid "" -"You don’t – that’s the `administrator’s job `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -290,12 +290,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -448,11 +448,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -462,7 +462,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -509,134 +509,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -889,14 +889,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1087,8 +1087,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1283,10 +1283,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1319,7 +1321,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1424,48 +1426,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1476,7 +1479,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1618,7 +1621,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1912,10 +1915,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1928,11 +1932,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1940,14 +1944,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1957,7 +1961,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2093,11 +2097,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2107,15 +2111,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2123,7 +2127,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2164,7 +2168,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2186,24 +2190,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2266,38 +2270,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasn’t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasn’t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "⏱️ Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if it’s waiting " "on feedback from a third-party supplier who’s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2506,7 +2510,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2518,18 +2522,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2540,21 +2546,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2564,11 +2570,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2577,15 +2583,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2593,31 +2601,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2625,15 +2633,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2641,15 +2651,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2658,19 +2670,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2679,15 +2691,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2695,21 +2707,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2719,11 +2731,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2732,15 +2744,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2748,58 +2762,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2807,26 +2822,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2836,117 +2851,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -2956,65 +2973,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-to’s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3022,66 +3040,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3089,7 +3110,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3097,18 +3118,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3116,45 +3137,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3162,15 +3183,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3179,17 +3200,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3197,15 +3218,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3213,17 +3234,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3231,7 +3252,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3239,65 +3260,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3305,52 +3326,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3358,17 +3380,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3376,42 +3398,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3419,34 +3441,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3455,21 +3478,22 @@ msgid "" "refund, delivery issue, missing…" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3477,19 +3501,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3497,27 +3521,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3541,58 +3566,59 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "🏢 The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3600,34 +3626,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3637,19 +3663,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "👤 Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3739,7 +3765,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3760,8 +3786,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4013,8 +4038,8 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4102,8 +4127,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4239,7 +4263,14 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4247,39 +4278,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4287,21 +4318,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "" @@ -4309,37 +4340,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4350,17 +4381,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4369,13 +4400,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4387,17 +4418,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4405,23 +4436,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4429,7 +4460,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4449,34 +4480,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4484,7 +4515,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4493,19 +4524,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "" @@ -4517,7 +4548,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "" @@ -4529,7 +4560,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "" @@ -4547,38 +4578,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4586,22 +4617,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5125,7 +5156,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5177,8 +5208,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5677,22 +5708,22 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5706,16 +5737,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5725,17 +5756,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5745,17 +5776,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5765,30 +5796,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5796,26 +5827,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5827,11 +5858,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5839,7 +5870,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5849,24 +5880,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "" @@ -5892,7 +5923,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6357,18 +6388,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/da/LC_MESSAGES/user-docs.po b/locale/da/LC_MESSAGES/user-docs.po index 0a151c34..aa49ef70 100644 --- a/locale/da/LC_MESSAGES/user-docs.po +++ b/locale/da/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -35,7 +35,7 @@ msgid "The keyboard shortcut cheat sheet on Windows." msgstr "" #: ../advanced/keyboard-shortcuts.rst:16 ../advanced/tabs.rst:25 -#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:33 +#: ../basics/find-ticket/browse.rst:27 ../basics/find-ticket/search.rst:33 #: ../basics/service-ticket/create.rst:48 #: ../snippets/ui-protip-message-editor-features.rst:1 #: ../basics/service-ticket/follow-up.rst:55 @@ -133,9 +133,9 @@ msgstr "" #: ../advanced/macros.rst:12 msgid "" -"You don’t – that’s the `administrator’s job `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -290,12 +290,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -448,11 +448,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -462,7 +462,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -509,134 +509,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -889,14 +889,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1087,8 +1087,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1283,10 +1283,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1319,7 +1321,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1424,48 +1426,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1476,7 +1479,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1618,7 +1621,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1912,10 +1915,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1928,11 +1932,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1940,14 +1944,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1957,7 +1961,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2093,11 +2097,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2107,15 +2111,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2123,7 +2127,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2164,7 +2168,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2186,24 +2190,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2266,38 +2270,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasn’t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasn’t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "⏱️ Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if it’s waiting " "on feedback from a third-party supplier who’s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2506,7 +2510,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2518,18 +2522,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2540,21 +2546,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2564,11 +2570,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2577,15 +2583,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2593,31 +2601,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2625,15 +2633,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2641,15 +2651,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2658,19 +2670,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2679,15 +2691,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2695,21 +2707,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2719,11 +2731,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2732,15 +2744,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2748,58 +2762,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2807,26 +2822,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2836,117 +2851,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -2956,65 +2973,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-to’s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3022,66 +3040,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3089,7 +3110,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3097,18 +3118,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3116,45 +3137,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3162,15 +3183,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3179,17 +3200,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3197,15 +3218,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3213,17 +3234,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3231,7 +3252,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3239,65 +3260,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3305,52 +3326,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3358,17 +3380,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3376,42 +3398,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3419,34 +3441,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3455,21 +3478,22 @@ msgid "" "refund, delivery issue, missing…" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3477,19 +3501,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3497,27 +3521,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3541,58 +3566,59 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "🏢 The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3600,34 +3626,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3637,19 +3663,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "👤 Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3739,7 +3765,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3760,8 +3786,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4013,8 +4038,8 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4102,8 +4127,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4239,7 +4263,14 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4247,39 +4278,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4287,21 +4318,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "" @@ -4309,37 +4340,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4350,17 +4381,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4369,13 +4400,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4387,17 +4418,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4405,23 +4436,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4429,7 +4460,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4449,34 +4480,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4484,7 +4515,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4493,19 +4524,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "" @@ -4517,7 +4548,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "" @@ -4529,7 +4560,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "" @@ -4547,38 +4578,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4586,22 +4617,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5125,7 +5156,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5177,8 +5208,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5677,22 +5708,22 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5706,16 +5737,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5725,17 +5756,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5745,17 +5776,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5765,30 +5796,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5796,26 +5827,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5827,11 +5858,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5839,7 +5870,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5849,24 +5880,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "" @@ -5892,7 +5923,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6357,18 +6388,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/de/LC_MESSAGES/user-docs.po b/locale/de/LC_MESSAGES/user-docs.po index 290df1b0..d100130a 100644 --- a/locale/de/LC_MESSAGES/user-docs.po +++ b/locale/de/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2023-09-13 08:08+0000\n" "Last-Translator: Ralf Schmid \n" "Language-Team: German `_. If you have an idea for a macro " +#| "you’d like to use, your Zammad admin can probably make it happen." msgid "" -"You don’t – that’s the `administrator’s job `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" "Sie können das nicht – das ist `die Aufgabe Ihres Administrators `_. Wenn Sie ein " @@ -346,16 +351,21 @@ msgid "Available attributes" msgstr "Verfügbare Attribute" #: ../advanced/search.rst:42 +#, fuzzy +#| msgid "" +#| "For a more detailed list of available attributes please take a look into " +#| "our `Zammad Admin-Documentation `_" msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" "Eine detailliertere Liste der verfügbaren Attribute finden Sie in der " "`Zammad Admin-Dokumentation `_" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "Attribute und ihre Nutzung" @@ -533,11 +543,11 @@ msgstr "" "Zammad erlaubt zudem eine Suche mit regulären Ausdrücken, wo immer ein " "Attribut dies zulässt." -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "**Suchbegriffe kombinieren**" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -553,7 +563,7 @@ msgstr "" "ausschließen möchten, können Sie Suchbegriffe mit ``!`` negieren. Hier " "finden Sie noch ein paar Beispiele, wie so etwas aussehen kann:" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "Beispiele für Suchphrasen-Kombinationen" @@ -608,11 +618,11 @@ msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" "Zeige alles mit einem warten auf Status und einer Artikelanzahl von 1 bis 5." -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "Eine kurze Auswahl von Ticket Attributen" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." @@ -620,128 +630,128 @@ msgstr "" "Anbei finden Sie eine Auflistung der wichtigsten Attribute, aufgeteilt in " "Ticket und Artikel." -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "Ticket Attribute" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "number: String" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "title: String" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "group: Object (group.name, ...)" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "priority: Object (priority.name, ...)" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "state: Object (state.name, ...)" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "organization: Object (organization.name, ...)" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "owner: Objekt (owner.firstname, owner.lastname, owner.email, ...)" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" "customer: Objekt (customer.firstname, customer.lastname, customer.email, ...)" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "first_response_at: Zeitstempel" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" "first_response_in_min: ganze Zahl (Geschäfts-Minuten bis zur ersten Reaktion)" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "close_at: Zeitstempel" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" "close_in_min: ganze Zahl (Geschäfts-Minuten bis Schließung des Tickets)" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" "last_contact_at: Zeitstempel (Letzter Kontakt durch Kunden oder Agenten)" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "last_contact_agent_at: Zeitstempel (Letzter Kontakt durch Agenten)" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "last_contact_customer_at: Zeitstempel (Letzter Kontakt durch Kunden)" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "create_article_type: String (email|phone|web|...)" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "create_article_sender: String (Customer|Agent|System)" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "article_count: ganze Zahl" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "escalation_at: Zeitstempel" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "pending_time: Zeitstempel" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "Artikel Attribute" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "article.from: String" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "article.to: String" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "article.cc: String" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "article.subject: String" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "article.body: String" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "article.attachment.title: string (Dateiname von Anhang)" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "article.attachment.content: string (Inhalt des Anhangs)" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "article.attachment.content_type: string (Dateityp z.B. PDF)" @@ -1064,7 +1074,7 @@ msgstr "Unternehmen" msgid "Omnisearch" msgstr "Suchanfragen" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" @@ -1073,7 +1083,7 @@ msgstr "" "**Farbcodes:**" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "|grn|" @@ -1308,9 +1318,13 @@ msgid "Customizing text modules" msgstr "Textbausteine anpassen" #: ../advanced/text-modules.rst:42 +#, fuzzy +#| msgid "" +#| "Administrators can learn more about customizing text modules `here " +#| "`_." msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" "Administratoren können `hier `_ mehr über die Anpassung von Textbausteinen erfahren." @@ -1569,10 +1583,14 @@ msgstr "" "Berechtigungen zu erteilen." #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +#, fuzzy +#| msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "`Lernen Sie mehr über Ticket-Vorlagen in der Admin-Dokumentation`_." -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "Diese Berechtigung wurde mit Zammad 5.3 eingeführt." @@ -1608,10 +1626,16 @@ msgid "**🤔 Huh? I don’t see a “Time Accounting” dialog...**" msgstr "**🤔Huch? Ich sehe gar keinen \"Zeiterfassungs-Dialog\" ...**" #: ../advanced/time-accounting.rst:16 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you don’t see it whenever you update a " +#| "ticket, that means your administrator hasn’t enabled it yet. " +#| "Administrators can learn more :admin-docs:`here `." msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" "Diese Funktion ist **optional**; wenn Sie diese nicht sehen, sobald Sie ein " "Ticket aktualisieren, bedeutet das, dass Ihr Administrator sie noch nicht " @@ -1741,22 +1765,26 @@ msgstr "" "einem anderen Suchfilter für die Tickets, die diese anzeigt." #: ../basics/find-ticket/browse.rst:15 +#, fuzzy +#| msgid "" +#| "There are **six built-in overviews** (Zammad admin may `create more`_ " +#| "with custom-defined filters):" msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" "Es gibt **sechs Standard-Übersichten** (Zammad-Administratoren können mit " "eigenen Filtern `weitere erstellen`_):" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "**Meine zugewiesenen Tickets** (nur *offen / warten erreicht*)" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "**Nichts zugewiesen & Offen**" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" @@ -1764,11 +1792,11 @@ msgstr "" "**Meine warten erreicht Tickets** (zuvor als *wartend* markiert und aktuell " "fällig)" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "**Offen** (gesamtes Zammad)" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" @@ -1776,26 +1804,30 @@ msgstr "" "**Warten erreicht** (gesamtes Zammad, zuvor als *warten auf* markiert und " "aktuell fällig)" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 +#, fuzzy +#| msgid "" +#| "**Escalated** (system-wide, failing to meet a `service-level agreement`_)" msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" "**Eskaliert** (systemweit, nicht einhalten der `Service-Level -" "Vereinbarung`_)" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" "Um die Reihenfolge der Anzeige zu ändern, klicken Sie auf die " "Spaltenüberschriften." -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" "Um die Breite der Spalten anzupassen, klicken Sie auf die Spaltentrennlinien " "und passen Sie diese entsprechend an." -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1808,7 +1840,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "Übersicht die 3 Tickets mit verschiedenen Prioritäten zeigt" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1978,7 +2010,7 @@ msgstr "" "Der Titel des Tickets wird als Betreffzeile für alle E-Mail-Korrespondenzen " "verwendet." -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "Kunde" @@ -2343,15 +2375,21 @@ msgid "**🧐 Huh? I can't see escalation timestamps!**" msgstr "**🧐 Huch? Ich kann keine Eskalationszeiten sehen!**" #: ../basics/service-ticket/follow-up.rst:134 +#, fuzzy +#| msgid "" +#| "SLAs are optional and require configuration by your instance " +#| "administrator. Administrators can learn more `about SLAs in our admin " +#| "documentation`_." msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" "SLAs sind optional und erfordern die Konfiguration Ihres Instanz-" "Administrators. Administratoren können mehr über `SLAs in unserer Admin-" "Dokumentation`_ erfahren." -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -2371,11 +2409,11 @@ msgstr "" "und\n" "weitere Details zu Eskalationen erhält" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "**🙅 Ich arbeite hier!**" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -2388,7 +2426,7 @@ msgstr "" "das gleiche Problem erhalten; oder Änderungen, die von einem Agenten gemacht " "wurden, können von dem anderen versehentlich widerrufen werden." -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " @@ -2398,7 +2436,7 @@ msgstr "" "Konflikte, indem in der unteren linken Ecke der Avatar jedes Agenten " "angezeigt wird, die dieses Ticket aktuell geöffnet haben." -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -2410,7 +2448,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "Konfliktbenachrichtigung für Ticket" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2582,14 +2620,18 @@ msgid "**So how do I manage which team I’m on?**" msgstr "**Wie kann ich also bestimmen, zu welchem Team ich gehöre?**" #: ../basics/service-ticket/settings/group.rst:30 +#, fuzzy +#| msgid "" +#| "You don’t – that’s the `administrator’s job `_." msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "" "Sie selbst können das nicht – das ist die Aufgabe des `Administrators " "`_." -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2602,15 +2644,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "Profil > Benachrichtigungs-Menü" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "Dieser Benutzer gehört nur zu einer Gruppe (\"Users\")." -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "Also, wo komme ich ins Spiel?" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2622,7 +2664,7 @@ msgstr "" "vorher mit einem besprochen." #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "Besitzer" @@ -2676,7 +2718,7 @@ msgstr "" "bereits teilweise gelöst wurde." #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "Priorität" @@ -2703,26 +2745,32 @@ msgstr "" "basierend auf der Priorität reagieren - zum Beispiel:" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," -msgstr "`Service-Level Vereinbarung`_," +#, fuzzy +#| msgid ":admin-docs:`PGP `" +msgid ":admin-docs:`service-level agreements `," +msgstr ":admin-docs:`PGP `" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" -msgstr "`Trigger`_, und" +msgid ":admin-docs:`triggers `, and" +msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." -msgstr "`geplante Aktionen`_." +msgid ":admin-docs:`scheduled events `." +msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 +#, fuzzy +#| msgid "" +#| "Priority can also be used as a ticket filter when creating `custom " +#| "overviews`_." msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" "Prioritäten können auch als Ticket-Filter beim Erstellen von `eigenen " "Übersichten`_. genutzt werden." -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2797,12 +2845,19 @@ msgid "What’s the difference between “new” and “open”?" msgstr "Worin besteht der Unterschied zwischen \"neu\" und \"offen\"?" #: ../basics/service-ticket/settings/state.rst:32 +#, fuzzy +#| msgid "" +#| "States do more than just indicate progress: Zammad has a fine-grained " +#| "time tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that " +#| "uses state information to measure how long it takes for customers to get " +#| "a response on a new ticket or get their issues resolved entirely." msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" "Status machen mehr, als nur den Fortschritt anzuzeigen: Zammad hat ein " "Eskalationsmanagement (sogenannte “\\ `Service-Level-Vereinbarungen `." msgstr "" "`Lernen Sie mehr zu den Branding-Optionen in der Admin-Dokumentation`_." -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "C" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "Eigene Entwicklungen (CD)" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -3169,11 +3228,11 @@ msgstr "" "zu einem zuvor vereinbarten Preis (dieser basiert auf den erwarteten Aufwand " "zur Fertigstellung)." -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "Änderungslog" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." @@ -3182,11 +3241,11 @@ msgstr "" "hierbei um eine Liste von allen Änderungen der Version – von neuen " "Verbesserungen hinzu zu Bug-Fixes." -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "`Sie können diese alle auf GitHub finden`_!" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -3202,11 +3261,11 @@ msgstr "" "zu ihrem individuellen `Kunden Interface`_ wo sie alle ihre Tickets, deren " "aktuellen Zustand und Live-Aktualisierungen." -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "Core Workflows" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -3220,16 +3279,20 @@ msgstr "" "sogar Abhängigkeiten einrichten, z. B. wenn ein Feld ausgefüllt ist, taucht " "ein anderes auf oder wird obligatorisch." -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +#, fuzzy +#| msgid "`Learn more about Core Workflows in the admin documentation`_." +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" "`In der Admin-Dokumentation können Sie mehr über Core Workflows erfahren`_." -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "CTI" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -3242,31 +3305,37 @@ msgstr "" "die zeigt welche Agenten aktuell telefonieren, eine Rufnummern-Suche und " "einen Do not Disturb-Modus." -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "`Erfahren Sie mehr zum Thema auf unserer CTI-Funktionsseite`_." -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "Hier finden Sie noch die passenden Dokumentationsseiten:" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" -msgstr "`generische CTI`_" +#: ../basics/zammad-glossary.rst:138 +#, fuzzy +#| msgid ":admin-docs:`S/MIME `" +msgid ":admin-docs:`generic CTI `" +msgstr ":admin-docs:`S/MIME `" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" -msgstr "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +#, fuzzy +#| msgid ":admin-docs:`S/MIME `" +msgid ":admin-docs:`placetel CTI `" +msgstr ":admin-docs:`S/MIME `" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" -msgstr "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +#, fuzzy +#| msgid ":admin-docs:`S/MIME `" +msgid ":admin-docs:`sipgate CTI `" +msgstr ":admin-docs:`S/MIME `" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "Checkmk" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -3278,17 +3347,21 @@ msgstr "" "Checkmk und Zammad wird automatisch Tickets basierend auf der " "Systemgesundheit erstellen, aktualisieren und schließen." -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +#, fuzzy +#| msgid "`Learn more about checkmk integration in the admin documentation`_." +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" "`Lernen Sie in unserer Admin-Dokumentation mehr über die Checkmk-" "Integration`_." -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "Clearbit" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -3300,16 +3373,20 @@ msgstr "" "von unbekannten Nutzern in Zammad automatisch mit Informationen wie Firma, " "Mitarbeiterzahl, Jahresumsatz, Branche und vielem mehr anreichern." -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +#, fuzzy +#| msgid "`Learn more about clearbit integration in the admin documentation`_." +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" "`Lernen Sie mehr zur clearbit-Integration in der Admin-Dokumentation`_." -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "Konfliktwarnung" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -3323,21 +3400,21 @@ msgstr "" "vermeiden. Wenn Sie also den Avatar eines anderen Agenten mit einem Stift " "unten am Ticket sehen bedeutet das, dass dieser aktuell am Ticket arbeitet." -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" ":ref:`Lernen Sie mehr auf der Tickets nachgehen-Seite `." -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "D" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "Dashboard" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -3352,15 +3429,15 @@ msgstr "" "Wiedereröffnungsrate. Sie können außerdem im Aktivitätenstream sehen, was " "Ihre Kollegen gerade bearbeiten." -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "Lernen Sie mehr unter :doc:`/extras/dashboard`." -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "Dokumentation" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -3371,24 +3448,21 @@ msgstr "" "Beste Ort um weitere Informationen zu Zammad zu suchen – besonders wenn es " "um die technischen Aspekte wie Installation und Konfiguration geht." -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -"Wir haben drei verschiedene: `Zammad für Agenten`_, `Zammad für " -"Administratoren`_ und die `generelle Zammad-Dokumentation`_ (System " -"Administratoren, API)." -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "E" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "Eskalation" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -3404,11 +3478,11 @@ msgstr "" "Eskalationen zu vermeiden, können Sie unsere SLAs (siehe :ref:`SLAs " "`) nutzen." -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "Externe Authentifizierung" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -3423,17 +3497,21 @@ msgstr "" "Login-Anbieter - darunter Facebook, GitHub, GitLab, Google und Microsoft / " "Office 365." -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +#, fuzzy +#| msgid "`See our admin documentation for all third party authenticators`_." +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" "`In unserer Admin-Dokumentation können Sie alle Methoden zur " "Authentifizierung mit Drittanbietern finden`_." -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "Exchange-Integration" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -3445,17 +3523,21 @@ msgstr "" "Adressbücher in Exchange pflegen und müssen nicht zusätzlich Zammad-Kontakte " "aktualisieren." -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 +#, fuzzy +#| msgid "" +#| "`Learn more about the exchange integration in our admin documentation`_." msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" "`Erfahren Sie mehr zur Exchange-Integration in unserer Admin-Dokumentation`_." -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "Elasticsearch" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " @@ -3465,7 +3547,7 @@ msgstr "" "die Suchprozesse in Zammad extrem schnell macht (auch bei Datensätzen von " "mehreren Terrabytes!)." -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" @@ -3473,11 +3555,11 @@ msgstr "" "Spoiler: Zammad ist aktuell das einzige Helpdesk-System, das auch " "Attachments in die Suche einschließt!" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "**🤓 Hiervon sind nur gehostete Instanzen betroffen!**" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." @@ -3485,15 +3567,15 @@ msgstr "" "Mit Hilfe eines 'read-only'-Benutzers in Elasticsearch, können Sie außerdem " "Ihr liebstes Reporting-Tool (wie z.B.: Grafana) verwenden." -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "F" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "Feature" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " @@ -3503,11 +3585,11 @@ msgstr "" "Integrationen, Produktivitätstools oder zeitsparende Aspekte. Wir fügen " "immer weitere Funktionen mit jedem Release hinzu." -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "Feature-Request" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -3520,11 +3602,11 @@ msgstr "" "finden, dass es eine großartige Ergänzung von Zammad ist, kommt die Funktion " "auf unsere Roadmap und wird implementiert." -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "Feature Sponsoring" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " @@ -3535,15 +3617,15 @@ msgstr "" "oben auf unserer Liste verschieben. Das bedeutet, dass diese die Kosten für " "die Entwicklung tragen." -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "G" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "Gruppen" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -3559,7 +3641,7 @@ msgstr "" "außerdem über die Gruppen gesteuert. Die möglichen Zugriffsrechte sind " "\"voller Zugriff\", \"lesend\" und \"kein Zugriff\"." -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " @@ -3569,15 +3651,15 @@ msgstr "" "Sie sich vielleicht an \"Queues\". Gruppen sind in Zammad das selbe wie " "queues in OTRS." -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "`Erfahren Sie mehr auf unserer Funktionsseite für Gruppen`_." -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "Grafana" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " @@ -3587,11 +3669,11 @@ msgstr "" "können dieses an ihre Instanz anbinden und damit detaillierte Informationen " "zur eigenen Performance erhalten." -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "**🤓 Selbst gehostete Benutzer**" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." @@ -3599,19 +3681,23 @@ msgstr "" "Grafana an Elasticsearch anzubinden ist eine Option die Sie auch " "selbstständig durchführen können." -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 +#, fuzzy +#| msgid "" +#| "`Learn more on how to add Grafana dashboards for Zammad on our " +#| "documentation`_." msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" "`In unserer Dokumentation lernen Sie, wie Sie Grafana-Dashboards für Zammad " "hinzufügen können`_." -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "GitHub" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " @@ -3621,7 +3707,7 @@ msgstr "" "benutzt Git, eine Software die Änderungen an Dateien trackt. Bei Zammad " "nutzen wir es um unser Repository zu verwalten." -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " @@ -3631,11 +3717,11 @@ msgstr "" "Technikbegeisterte aus der ganzen Welt dazu bei. GitHub ist der Ort, an dem " "wir all dies koordinieren." -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "`Das Repository können Sie hier finden`_." -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " @@ -3645,21 +3731,27 @@ msgstr "" "ermöglicht das darstellen aller relevanten Informationen Ihrer Issues (wie " "Status oder Zuständige) direkt im Helpdesk." -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 +#, fuzzy +#| msgid "" +#| "`Administrators can learn more about GitHub in the admin documentation`_, " +#| "if you're an agent you can learn more about the functionality on this " +#| "page: :doc:`/extras/github-gitlab-integration`." msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" "`In der Admin-Dokumentation können Administratoren mehr über GitHub " "erfahren`_, wenn Sie ein Agent sind, können Sie mehr zur Funktion auf dieser " "Seite erfahren: :doc:`/extras/github-gitlab-integration`." -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "GitLab" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." @@ -3667,7 +3759,7 @@ msgstr "" "GitLab ähnelt sich GitHub. Bei Zammad nutzen wir es für interne " "Entwicklungen." -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " @@ -3677,29 +3769,35 @@ msgstr "" "anzubinden. Damit können Sie alle Issues und die dazugehörigen Änderungen in " "beiden Systemen darstellen." -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 +#, fuzzy +#| msgid "" +#| "`Administrators can learn more about GitLab in the admin documentation`_, " +#| "if you're an agent you can learn more about the functionality on this " +#| "page: :doc:`/extras/github-gitlab-integration`." msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" "`In unserer Admin-Dokumentation können Administratoren mehr zu GitLab " "erfahren`_, wenn Sie ein Agent sind, können Sie auf der folgenden Seite mehr " "zur Funktionalität erfahren: :doc:`/extras/github-gitlab-integration`." -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "H" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "I" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "i-doit" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3715,21 +3813,27 @@ msgstr "" "hinzufügt, sodass diese mit existierenden i-doit Objekten verknüpft werden " "können. Sie erlaubt außerdem das Erstellen von Zammad-Tickets in i-doit." -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 +#, fuzzy +#| msgid "" +#| "`Administrators can learn more about i-doit in the admin documentation`_, " +#| "if you're an agent you can learn more about the functionality on this " +#| "page: :doc:`/extras/i-doit-track-company-property`." msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" "`Administratoren erfahren mehr über i-doit in der Admin-Dokumentation`_, " "falls Sie Agent sind, erfahren Sie mehr über die Funktionalitäten auf der " "folgenden Seite: :doc:`/extras/i-doit-track-company-property`." -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "Icinga" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " @@ -3739,15 +3843,15 @@ msgstr "" "Infrastruktur Ihrer Organisation überwachen kann. Es kann mit Zammad " "verbunden werden, um Tickets in Problemfällen erstellen zu können." -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "`Erfahren Sie mehr auf unserer Incinga-Funktionsseite`_." -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "Issue-Tracking-System" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." @@ -3756,7 +3860,7 @@ msgstr "" "technischen Level verwalten. Zwei Beispiele der bekanntesten sind GitHub und " "GitLab." -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " @@ -3766,19 +3870,19 @@ msgstr "" "System fokussiert es jedoch die Kommunikation auf einem Kunden-Level " "anstelle des technischen Levels." -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "J" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "K" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "Knowledge Base" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " @@ -3788,7 +3892,7 @@ msgstr "" "die Zammad Knowledge Base ist. Sie kann alle wichtigen Informationen wie " "Definitionen, Prozesse, Anleitungen, Organigramme, und so weiter enthalten." -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3800,21 +3904,27 @@ msgstr "" "Informationen zu ihrem Produkt oder Selbsthilfe) oder innerhalb Ihres Teams " "halten (für interne Prozesse oder Informationen für Teams)." -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 +#, fuzzy +#| msgid "" +#| "`Administrators can learn more about the Knowledge Base in the admin " +#| "documentation`_, if you're an agent you can learn more about the " +#| "functionality on this page: :doc:`/extras/knowledge-base`." msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" "`In der Admin-Dokumentation können Administratoren mehr zur Knowledge Base " "erfahren`_, wenn Sie ein Agent sind, können Sie mehr zur Funktionalität auf " "dieser Seite erfahren: :doc:`/extras/knowledge-base`." -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "Kibana" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " @@ -3824,7 +3934,7 @@ msgstr "" "Datenevaluierung. Es wurde von Elastic entwickelt. Es ist daher keine " "Überraschung, dass es die Daten zur Analyse aus Elasticsearch bezieht." -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." @@ -3832,23 +3942,23 @@ msgstr "" "Kibana kann an Zammad angebunden werden, was die Nutzung der Helpdesk-Daten " "im Reporting-Tool erlaubt." -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "**🤓 Das trifft nicht auf SaaS Zammad-Instanzen zu.**" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "`Erfahren Sie mehr über Kibana auf unserer Funktionsseite`_." -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "L" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "LDAP" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " @@ -3859,20 +3969,24 @@ msgstr "" "Authentifizierung gegen den LDAP und die Zuordnung von LDAP-Rollen zu Zammad-" "Rollen ist ebenfalls möglich." -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +#, fuzzy +#| msgid "`Learn more about LDAP integration in the admin documentation`_." +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" "`Erfahren Sie mehr über die LDAP-Integration in der Admin-Dokumentation`_." -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "M" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "Makro" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3884,7 +3998,7 @@ msgstr "" "weiteren individuellen Schritte durchführen müssen. Das spart eine Menge an " "Zeit und stellt sicher, dass kein Schritt vergessen wird." -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3897,21 +4011,26 @@ msgstr "" "werden. Makros sind in Ticket-Zooms und Übersichten (über die " "Mehrfachauswahl) verfügbar." -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 +#, fuzzy +#| msgid "" +#| "`Administrators can learn more about Macros in the admin documentation`_, " +#| "if you're an agent you can learn more about the functionality on this " +#| "page: :doc:`/advanced/macros`." msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" "`In der Admin-Dokumentation können Administratoren mehr über Makros " "erfahren`_, wenn Sie ein Agent sind, finden Sie weitere Informationen zur " "Nutzung auf dieser Seite: :doc:`/advanced/macros`." -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "Migrator / Migrationsassistent" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3923,11 +4042,11 @@ msgstr "" "integrierten Migrations-Assistenten, die mit einem Buttonklick bei der " "Datenmigration helfen." -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "Monit" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " @@ -3938,15 +4057,15 @@ msgstr "" "werden – so erhalten Sie neue Tickets, jedes Mal wenn Monit eine E-Mail " "sendet." -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "`Erfahren Sie mehr über Monit auf unserer Funktionsseite`_." -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "Erwähnungen" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " @@ -3957,19 +4076,19 @@ msgstr "" "Namen. Die ausgewählte Person wird Benachrichtigung und abonniert das Ticket " "ab diesem Zeitpunkt." -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "Weiteres erfahren Sie hier: :ref:`mentions`." -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "N" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "Nagios" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3980,15 +4099,15 @@ msgstr "" "wenn z.B. ein Server nicht erreichbar ist, oder eine Festplatte droht voll " "zu laufen. Die Integration erstellt in solchen Fällen Tickets in Zammad." -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "`Erfahren Sie mehr über Nagios auf unserer Funktionsseite`_." -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "O" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -4002,7 +4121,7 @@ msgstr "" "im Ticket zu verfassen, sodass man als neuer Besitzer weis, was als nächstes " "erwartet wird." -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" @@ -4010,11 +4129,11 @@ msgstr "" "Erfahren Sie mehr über Ticket-Besitzer auf dieser Seite: :doc:`/basics/" "service-ticket/settings`" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "Organisation" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -4026,15 +4145,15 @@ msgstr "" "Kunde, dessen Organisation auf \"Teilend\" gestellt ist, bei Zammad " "anmeldet, besteht Zugriff auf alle Tickets der Organisation." -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "P" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "Eltern/Kind-Beziehung" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -4046,7 +4165,7 @@ msgstr "" "Hauptticket wird dann \"Eltern\" genannt und die resultierenden Untertickets " "\"Kinder\"." -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." @@ -4054,11 +4173,11 @@ msgstr "" "Erfahren Sie mehr über diese Funktion auf dieser Seite: :doc:`/advanced/" "ticket-actions/link`." -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "Placetel" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -4070,7 +4189,7 @@ msgstr "" "jemanden direkt auf Festnetz- oder Mobilfunknummern an und haben Sie " "trotzdem alle Kommunikation an einem Ort (a.k.a. Zammad)." -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -4082,7 +4201,7 @@ msgstr "" "genauer macht. Anrufer werden direkt über ihre Nummer identifiziert - eine " "Schlüsselfunktion die Agenten viel Zeit beim zuweisen von Anrufern spart." -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" @@ -4091,7 +4210,7 @@ msgstr "" "Agenten erfahren mehr über diese Funktion auf dieser Seite: :doc:`/extras/" "caller-log`" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." @@ -4099,19 +4218,19 @@ msgstr "" "Jedes Ticket erhält eine Priorität zugewiesen. Die Standardpriorität ist \"2 " "(normal)\". Sie kann auf \"1 (niedrig)\" oder \"3 (hoch)\" geändert werden." -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "Q" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "R" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "Rolle" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." @@ -4119,7 +4238,7 @@ msgstr "" "Jeder Benutzer der sich in Zammad anmeldet, hat eine bestimmte Rolle. Es " "gibt drei Arten: Admin, Agent und Kunde." -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." @@ -4127,7 +4246,7 @@ msgstr "" "Admins haben die meisten Berechtigungen: Sie können Rollen, Berechtigungen " "und Einstellungen für das gesamte Team und der Instanz ändern." -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." @@ -4135,7 +4254,7 @@ msgstr "" "Agenten können Tickets einsehen und bearbeiten, jedoch keine Änderungen am " "System -außer die eigenen Profileinstellungen- vornehmen." -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." @@ -4143,11 +4262,11 @@ msgstr "" "Kunden können ihre eigenen Tickets und deren aktuellen Stand im " "individuellen Kundeninterface einsehen." -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "Release" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." @@ -4155,7 +4274,7 @@ msgstr "" "Alle paar Monate veröffentlichen wir eine neue Zammad-Version – das ist eine " "Release. Alles hat mit Zammad 1.0 angefangen." -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -4167,15 +4286,15 @@ msgstr "" "Änderungen mit sich. minor Releases werden auf diese installiert (wie 1.1, " "2.1, ...) und bringen kleinere Änderungen." -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "S" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "SSO" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " @@ -4186,20 +4305,20 @@ msgstr "" "und sicher machen. Zammad unterstützt aktuell SSO mittels SAML und " "Shibboleth." -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" "🤓 Self-Hosted-Nutzer können außerdem Kerberos-Authentifizierung nutzen." -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "`Sie können mehr über SSO auf unserer Funktionsseite erfahren`_." -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "S/MIME" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " @@ -4209,21 +4328,27 @@ msgstr "" "Kommunikation. Mit dem Aktivieren in Zammad, werden alle gesendeten " "Nachrichten von Zammad signiert und verschlüsselt." -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 +#, fuzzy +#| msgid "" +#| "`Administrators can learn more about S/MIME in the admin documentation`_, " +#| "if you're an agent you can learn more about the functionality on this " +#| "page: :doc:`/extras/secure-email`." msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" "`Administratoren können mehr über S/MIME in der Admin-Dokumentation " "erfahren`_, Agenten finden weitere Informationen über diese Funktionalität " "auf folgender Seite: :doc:`/extras/secure-email`." -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "Sipgate" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -4236,7 +4361,7 @@ msgstr "" "werden möchte, zeigt die Anrufübersicht an, ob der Kollege aktuell verfügbar " "ist." -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" @@ -4245,11 +4370,11 @@ msgstr "" "Agenten erfahren mehr über diese Funktionalität auf der folgenden Seite: :" "doc:`/extras/caller-log`" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "SLA" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -4262,7 +4387,7 @@ msgstr "" "Erwartungen zu definieren und Firmen verantwortlich für die Einhaltung Ihrer " "Versprechen zu machen." -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " @@ -4272,15 +4397,15 @@ msgstr "" "Antworten, Updates und Lösungen. Sobald Fristen erreicht sind, werden " "Tickets eskalieren." -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "`Erfahren Sie mehr über SLAs auf unserer Funktionsseite`_." -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "Status" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." @@ -4288,7 +4413,7 @@ msgstr "" "Jedes Ticket hat einen Status. Sie können diese mit dem Update eines Tickets " "ändern. Es gibt für Statustypen, diese sind farbkodiert." -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" @@ -4296,15 +4421,15 @@ msgstr "" "Zu Farbkodierungen und Status erfahren Sie mehr auf dieser Seite: :doc:`/" "basics/service-ticket/settings/state`" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "T" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "Textbaustein" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -4316,7 +4441,7 @@ msgstr "" "Textbausteine erstellen. Damit müssen Sie lediglich ``::`` eintippen und die " "vorgeschriebenen Textabschnitte erscheinen automatisch in Ihrem Artikel." -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." @@ -4324,20 +4449,25 @@ msgstr "" "Zum Beispiel, wir bei Zammad, haben einen Textbaustein mit der Abkürzung ``::" "üff``, welcher anwächst auf ``Über Feedback würde ich mich freuen``." -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 +#, fuzzy +#| msgid "" +#| "`Administrators can learn more about text modules here`_. Agents can " +#| "learn more about this function on this page: :doc:`/advanced/text-modules`" msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" "`Administratoren können hier mehr über Textbausteine erfahren`_. Agenten " "finden weitere Informationen zu dieser Funktion auf dieser Seite: :doc:`/" "advanced/text-modules`" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "(Ticket) Vorlagen" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " @@ -4348,12 +4478,12 @@ msgstr "" "Servicebeschreibungen oder um ein Angebot zu skizzieren. Das ist " "Zeitersparnis!" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" "Erfahren Sie mehr auf der folgenden Seite: :doc:`/advanced/ticket-templates`." -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -4367,24 +4497,30 @@ msgstr "" "Tickets anhand dieser zu organisieren. Oder sie vergeben Sie basierend auf " "dem Anfragetyp, z.B. Reklamation, Versandvorfall, Verlustmeldung…" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 +#, fuzzy +#| msgid "" +#| "`Administrators can learn more about tags here`_. Agents can learn more " +#| "about this function on this page: :doc:`/basics/service-ticket/settings/" +#| "tags`" msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" "`Administratoren erfahren mehr über Tags hier`_. Agenten erfahren mehr über " "diese Funktion auf der folgenden Seite: :doc:`/basics/service-ticket/" "settings/tags`" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "U" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "Benutzer" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -4396,19 +4532,19 @@ msgstr "" "Informationen gewähren. Benutzer können verschiedene Rollen inne haben, mit " "den Standardoptionen Admin, Agent und Kunde." -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "V" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "W" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "Webhooks" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -4420,27 +4556,30 @@ msgstr "" "Anwendungen zu übertragen. Wir nutzen sie um Nutzern zu ermöglichen, externe " "Anwendungen mit neuen Informationen aus Zammad zu füttern." -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +#, fuzzy +#| msgid "`Learn more about webhooks on this page`_." +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "`Erfahren Sie mehr über Webhooks auf der folgenden Seite`_." -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "X" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "Y" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "Z" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "Zammad" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "Zammad ist der Beste Helpdesk der Welt. Punkt." @@ -4467,18 +4606,26 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "**🤔 Huch? Ich sehe \"Telefon\" nicht im Menü...**" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you don’t see it in the main menu, that " +#| "means your administrator hasn’t enabled it yet. Administrators can learn " +#| "more `here `_." msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -"Diese Funktion ist **optional**. Wenn Sie diese in der Navigation nicht " +"Diese Funktion ist **optional**. Wenn Sie diese nicht in der Navigation " "sehen können, bedeutet das, dass Ihr Administrator diese noch nicht " -"aktiviert hat. Administratoren können in unserer `Admin-Dokumentation`_ mehr " +"aktiviert hat. Administratoren können `hier `_ mehr " "erfahren." -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "🏢 The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " @@ -4488,7 +4635,7 @@ msgstr "" "Instanz** an. Die Anzahl der angezeigten Einträge hängt von der Einstellung " "Ihres Administrators ab." -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " @@ -4498,30 +4645,30 @@ msgstr "" "Falls Ihr Administrator \"Telefon-Extension zu Agent Zuordnung\" " "konfiguriert hat, hilft Zammad auch während beim Entgegennehmen von Anrufen." -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "Neues Ticket-Dialog" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "Zammad öffnet einen neuen Ticket-Dialog falls:" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" "es in der Lage ist einen einzelnen Benutzer zu erraten (siehe `maybe " "entries`_)" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" "die Nummer des Anrufers zu einem Benutzer gehört, der in Zammad bekannt ist" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "die Nummer des Anrufern noch unbekannt ist" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." @@ -4529,11 +4676,11 @@ msgstr "" "Falls der Benutzer Zammad bekannt ist, wird er automatisch für Sie als " "Ticketkunde gesetzt. Sie können das jederzeit korrigieren." -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "Benutzerprofil" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -4545,11 +4692,11 @@ msgstr "" "bei denen Zammad erraten hat, welcher Benutzer das sein könnte " "(ausschließlich, falls das eindeutig geschieht)." -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "Schnellwahl" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." @@ -4557,7 +4704,7 @@ msgstr "" "Sie können auf Telefonnummern klicken (Benutzerprofile und Anrufprotokoll) " "um die betreffende Nummer schnell zu wählen." -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." @@ -4565,11 +4712,11 @@ msgstr "" "Das erfordert entweder ein Softwaretelefon oder eine CTI-App auf Ihrem " "Computer, die diese Aktion unterstützt." -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "**😕 Was bedeuten diese \"vielleicht\" Einträge?**" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " @@ -4578,7 +4725,7 @@ msgstr "" "In Ihrer alltäglichen Kommunikation tauchen immer wieder neue Kunden auf. " "Üblicherweise haben Firmenkunden ihre Telefonnummer in der E-Mail-Signatur." -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -4593,7 +4740,7 @@ msgstr "" "Bildschirmaufnahmen zeigen ein Anrufprotokoll mit Einträgen, die als " "\"vielleicht:\" klassifiziert sind" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "👤 Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." @@ -4602,7 +4749,7 @@ msgstr "" "oder auf \"vielleicht\"Einträge um einen **vorhanden Kunden zu " "aktualisieren**." -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" @@ -4610,7 +4757,7 @@ msgstr "" "(Unbekannte Nummern können auf diesem Weg nicht zu bestehenden Kunden " "hinzugefügt werden. Bitte nutzen Sie Kopieren & Einfügen dafür.)" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "Existierende Anrufprotokolle werden *nicht* aktualisiert." @@ -4706,10 +4853,15 @@ msgid "**🤔 Huh? I don’t see “Customer Chat” in the menu...**" msgstr "**🤔 Huch? Ich sehe \"Kunden Chat\" nicht im Menü.....**" #: ../extras/chat.rst:37 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you don’t see it in the main menu, that " +#| "means your administrator hasn’t enabled it yet. Administrators can learn " +#| "more `here `_." msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "Diese Funktion ist **optional**. Wenn Sie diese in der Navigation nicht " "sehen können, bedeutet das, dass Ihr Administrator diese noch nicht " @@ -4739,9 +4891,12 @@ msgstr "" "Text." #: ../extras/chat.rst:50 +#, fuzzy +#| msgid "" +#| "⌨️ Live chat supports `text modules `_." msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" "⌨️ Der Live-Chat unterstützt `Textbausteine `_." @@ -5041,11 +5196,17 @@ msgid "GitLub logo" msgstr "GitLub logo" #: ../extras/github-gitlab-integration.rst:9 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you don’t see it in the ticket pane, " +#| "that means your administrator hasn’t enabled it yet. Administrators can " +#| "learn more `here `_." msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "Diese Funktion ist **optional**; wenn Sie diese in den Ticket-Details nicht " "finden können bedeutet das, dass Ihr Administrator diese noch nicht " @@ -5158,11 +5319,16 @@ msgid "**🤔 Huh? I don’t see a 🖨 printer tab...**" msgstr "**🤔 Hm? Ich sehe kein 🖨 Drucker Tab...**" #: ../extras/i-doit-track-company-property.rst:19 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you don’t see it in the ticket view, " +#| "that means your administrator hasn’t enabled it yet. Administrators can " +#| "learn more `here `_." msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "Diese Funktion ist **optional**; wenn Sie diese in der Ticket-Ansicht nicht " "sehen können bedeutet das, dass Ihr Administrator diese noch nicht aktiviert " @@ -5342,7 +5508,24 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "**🤔 Huh? Ich sehe den “Knowledge Base” Menü-Punkt nicht ...**" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you don’t see it in the main menu, that " +#| "means your administrator hasn’t enabled it yet. Administrators can learn " +#| "more `here `_." +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" +"Diese Funktion ist **optional**; wenn Sie diese im Hauptmenü nicht sehen " +"können, bedeutet das, dass Ihr Administrator sie noch nicht aktiviert hat. " +"Administratoren können `hier `_ mehr erfahren." + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "Erste Schritte" @@ -5350,18 +5533,18 @@ msgstr "Erste Schritte" msgid "Knowledge Base Link to published knowledge base" msgstr "Knowledge Base Link zur öffentlichen Knowledge Base" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" "Mit dem **↗️ Button** in der oberen Symbolleiste gelangt man zur öffentlichen " "Knowledge Base." -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "Editiermodus Knowledge Base" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." @@ -5369,7 +5552,7 @@ msgstr "" "👆 Verwenden Sie im Bearbeitungsmodus das Menü auf der rechten Seite, um " "durch die Wissensdatenbank zu navigieren." -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." @@ -5377,11 +5560,11 @@ msgstr "" "Wechseln Sie mit dem **“Bearbeiten”- Button** in der oberen Symbolleiste in " "den **Bearbeitungsmodus** (und wieder zurück)." -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "**🤔 Huch? Ich sehe keine “Bearbeiten” Schaltfläche...**" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " @@ -5392,7 +5575,7 @@ msgstr "" "bearbeiten möchten, sprechen Sie mit Ihrem Administrator darüber, Ihnen die " "entsprechenden Berechtigungen zu erteilen." -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "Sprachen wechseln" @@ -5400,13 +5583,13 @@ msgstr "Sprachen wechseln" msgid "Switch languages" msgstr "Sprachen wechseln" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" "Nutzen Sie das Sprachmenü, um Übersetzungen der aktuellen Seite anzuzeigen " "oder zu bearbeiten." -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" @@ -5414,11 +5597,11 @@ msgstr "" "🚧**Was passiert, wenn eine Seite noch nicht in die ausgewählte Sprache " "übersetzt wurde?**" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "Im Bearbeiten-Modus" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "" "Nicht übersetzte Seiten sind mit einem ⚠️ **Warnzeichen** gekennzeichnet:" @@ -5427,29 +5610,29 @@ msgstr "" msgid "Missing translation warning" msgstr "Warnung zu einer fehlenden Übersetzung" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "Im Vorschau-Modus" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" "Nicht übersetzte Seiten sind nur für Benutzer mit **Bearbeitungs-" "Berechtigung** sichtbar:" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "in der öffentlichen Knowledge Base" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "Nicht übersetzte Seiten werden **immer ausgeblendet**:" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "RSS-Feeds benutzen" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." @@ -5458,11 +5641,11 @@ msgstr "" "zu abonnieren. Es gibt sowohl eine öffentliche als auch eine interne Option " "dafür." -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "öffentliche RSS-Funktion" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -5476,11 +5659,11 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "Screenshot der das Kontextmenü der RSS-Schaltfläche zeigt" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "Interne RSS-Funktion" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." @@ -5489,7 +5672,7 @@ msgstr "" "Schaltfläche. Die RSS-Schaltfläche ist auf jeder internen Knowledge-Base-" "Seite verfügbar." -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -5499,7 +5682,7 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "Bildschirmaufnahme zeigt den Dialog für den RSS-Knopf" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" @@ -5507,7 +5690,7 @@ msgstr "" "Beachten Sie, dass der interne RSS-Link einen **persöhnlichen** Zugangstoken " "beinhaltet. **Teilen Sie niemals diese URLs mit Dritten!**" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -5524,11 +5707,11 @@ msgstr "" "unteren\n" "Ende des RSS-Feed-Dialogs (interne Knowledge Base)" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "**🤔 Huch? Ich sehe keine “RSS” Schaltfläche...**" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." @@ -5536,7 +5719,7 @@ msgstr "" "Standardmäßig sind RSS-Feeds deaktiviert. Wenden Sie sich an Ihren " "Administrator, wenn Sie die RSS-Funktion aktivieren möchten." -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "Kategorien bearbeiten" @@ -5544,7 +5727,7 @@ msgstr "Kategorien bearbeiten" msgid "Edit category" msgstr "Kategorie editieren" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." @@ -5552,7 +5735,7 @@ msgstr "" "📁 Wenn eine Kategorie über das Menü **Eltern** verschoben wird, werden alle " "ihre Artikel und Unterkategorien mit ihr verschoben." -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." @@ -5560,11 +5743,11 @@ msgstr "" "🗑️ Kategorien können nur gelöscht werden, wenn auch **alle ihre Artikel und " "Unterkategorien** gelöscht oder verschoben wurden." -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "Differenzierte Kategorieberechtigungen" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -5576,7 +5759,7 @@ msgstr "" "deaktivieren die Standardsichtbarkeit und ersetzt sie stattdessen durch die " "gewählten Rechte." -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -5600,11 +5783,11 @@ msgstr "Zugriffsrechte für Eltern-Kategorien werden vererbt!" msgid "Public answers are always available!" msgstr "Öffentliche Antworten sind immer verfügbar!" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "**⚙️ Rollen erfordern Wissensdatenbank-Reader-Rechte**" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." @@ -5612,11 +5795,11 @@ msgstr "" "Ihr Administrator muss die relevanten Gruppen mit Reader-Rechten für die " "Wissensdatenbank versehen." -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "**🥵 Beachten Sie Sichtbarkeitsebenen**" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " @@ -5626,15 +5809,19 @@ msgstr "" "Antworten**. Das ist ein mögliches Risiko falls Sie nicht umsichtig " "aufteilen!" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 +#, fuzzy +#| msgid "" +#| "If you're unsure, please ask your administrator to configure the `role " +#| "permissions`_ accordingly." msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" "Falls Sie unsicher sind, bitten Sie Ihren Administrator die `role " "permissions`_ entsprechend zu konfigurieren." -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "Antworten bearbeiten" @@ -5642,7 +5829,7 @@ msgstr "Antworten bearbeiten" msgid "Edit answer" msgstr "Antwort editieren" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -5657,19 +5844,19 @@ msgstr "" "Text-Formatierungen, Aufzählungszeichen und mehr einzubinden. Es können " "sogar Dateianhänge und Links hinzugefügt werden!" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "🤷 **Warum gibt es vier Arten von Links?**" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "🔗 **Weblink**" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "URLs, die auf andere Websites verweisen." -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "💡 **Link zu einer Antwort**" @@ -5681,7 +5868,7 @@ msgstr "Interne Verweise auf andere Antworten der Wissensdatenbank." msgid "(Will not break if destination URL changes.)" msgstr "(Wird nicht ungültig, wenn sich die Ziel-URL ändert.)" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "📋 **Verlinkte Tickets**" @@ -5693,7 +5880,7 @@ msgstr "Interne Verweise auf Zammad-Tickets." msgid "(Visible only in Preview and Edit Modes.)" msgstr "(Nur im Vorschau- und Bearbeitungsmodus sichtbar.)" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "🏷️ **Schlagworte**" @@ -5715,7 +5902,7 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "Screencast zeigt Tags an Antworten" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " @@ -5726,31 +5913,31 @@ msgstr "" "späteren Zeitpunkt. Artikel werden entsprechend ihrer Sichtbarkeit " "**farblich gekennzeichnet**:" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "**Öffentlich** (für jeden sichtbar)" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "|blu|" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "**Intern** (nur sichtbar für Agenten und Bearbeiter)" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "|gry|" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "**Entwurf / geplant / archiviert** (sichtbar nur für Bearbeiter)" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "Antworten in Ticket-Artikeln benutzen" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5762,7 +5949,7 @@ msgstr "" "``??`` um den Suchdialog zu öffnen. Die Suche sucht Volltext in dem Body und " "Titel aller verfügbaren Sprachen der Antwort." -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " @@ -5772,17 +5959,17 @@ msgstr "" "Taste, um die Antwort direkt in den Ticket-Artikel zu laden. So müssen Sie " "Ihrem Kunden keinen Link zuwerfen und liefern die Antwort direkt." -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "Das Laden von Antworten in Artikel *ersetzt nicht* den Artikel-Inhalt." -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" "Bildschirmaufzeichnung zeigt wie man Wissensdatenbankantworten in Artikeln " "einfügt" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" "Benutzen Sie ``??`` um Knowledge Base Antworten zu finden und in Artikel zu " @@ -6382,9 +6569,14 @@ msgstr "" "Methoden (beides kann vom Systemadministrator deaktiviert worden sein)." #: ../extras/profile-and-settings.rst:95 +#, fuzzy +#| msgid "" +#| ":doc:`Two-Factor Authentication ` is " +#| "an optional feature. Administrators can learn more :admin-docs:`here " +#| "`." msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" "Die :doc:`Zwei-Faktor-Authentifizierung ` " @@ -6453,10 +6645,15 @@ msgid "Notifications are available to agents only." msgstr "Benachrichtigungen sind nur für Agenten verfügbar." #: ../extras/profile-and-settings.rst:139 +#, fuzzy +#| msgid "" +#| "The contents of these email notifications can be customized on self-" +#| "hosted installations. Administrators can learn more `here `_." msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" "Der Inhalt dieser E-Mail-Benachrichtigungen kann bei selbst gehosteten " "Installationen angepasst werden. Administratoren können `hier `." msgstr "" "Diese Funktion ist **optional**. Wenn Sie diese in der Navigation nicht " "sehen können, bedeutet das, dass Ihr Administrator diese deaktiviert hat. " "Administratoren erfahren mehr in unserer `admin documentation`_." -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "**🤓 Vorab sei erwähnt**" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "Zammad hat technisch zwei Entwurfs-Funktionen:" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "Geteilte Entwürfe (erlaubt anderen einen Entwurf zu laden), und" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "Benutzerentwürfe." @@ -7112,18 +7314,18 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "Benutzerentwürfe sind *immer* verfügbar!" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "Entwürfe nutzen" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "" "Geteilte Entwürfe zu nutzen funktioniert identisch bei vorhandenen Tickets " "und neuen Tickets. 🙏" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "Einen Entwurf laden" @@ -7135,11 +7337,11 @@ msgstr "" "Bildschirmaufnahme zeigt wie der Dialog für geteilte Entwürfe in\n" "der Ticketansicht geöffnet werden kann" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "Einen Entwurf zu laden funktioniert genauso bei der Entwurfsvorschau." -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." @@ -7148,7 +7350,7 @@ msgstr "" "Ticketgruppe ausgewählt haben, der 📝-Knopf zeigt, dass die Funktion für " "Geteilte Entwürfe verfügbar ist." -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" "Der Reiter für Geteilte Entwürfe ist *immer* verborgen, falls keine Gruppe " @@ -7162,11 +7364,11 @@ msgstr "" "Bildschirmaufnahme zeigt den Geteilten Entwurf-Bereich im Dialog\n" "für neue Tickets" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "Vorhandene Tickets (Ticketansicht)" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." @@ -7175,7 +7377,7 @@ msgstr "" "angezeigt, falls ein Entwurf von Ihnen oder anderen Agenten für dieses " "Ticket geteilt wurde." -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" "Wenn Sie den Mauszeiger über dem Knopf belassen wird angezeigt, wer den " @@ -7189,7 +7391,7 @@ msgstr "" "Bildschirmaufnahme zeigt den \"Entwurf verfügbar\"-Knopf in der\n" "Ticketansicht" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." @@ -7197,7 +7399,7 @@ msgstr "" "Das Laden eines geteilten Entwurfs, (anpassen und) aktualisieren des Tickets " "mit einem Artikel lässt Zammad den geteilten Entwurf *entfernen*." -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." @@ -7205,11 +7407,11 @@ msgstr "" "Das trifft auch auf das Teilen von Entwürfen vor dem Absenden zu! Zammad " "erwartet, dass der Entwurf nicht länger notwendig ist." -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "Entwurf entfernen" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " @@ -7219,7 +7421,7 @@ msgstr "" "innerhalb der Entwurfs-Vorschau entfernen. Benutzen Sie den \"Löschen\"-Link " "am unteren Ende des Dialogs." -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" "Das hat keine Auswirkung auf lokale Entwürfe die Agenten möglicherweise " @@ -7231,19 +7433,19 @@ msgstr "" "Screenshot der die Entfernen-Option im der Vorschau von geteilten Entwürfen " "hervorhebt" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "Entwürfe speichern" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "Neues Ticket" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "Hinzufügen neuer Entwürfe" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " @@ -7254,7 +7456,7 @@ msgstr "" "Stellen Sie sicher, dass die ausgewählte Gruppe die Nutzung von geteilten " "Entwürfen unterstützt." -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -7271,11 +7473,11 @@ msgstr "" "Screencast der zeigt, wie geteilte Entwürfe in neuen Ticket-Dialogen\n" "gespeichert werden können" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "Existierende Entwürfe aktualisieren" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -7287,7 +7489,7 @@ msgstr "" "die relevanten Informationen (z.B. Ticket-Einstellungen oder Inhalt) und " "passen Sie wenn nötig den Entwurfsnamen auf der rechten Seiten an." -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -7301,11 +7503,11 @@ msgstr "" "Screencast der das umbenennen / aktualisieren existierender geteilte " "Entwürfe zeigt" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "Vorhandenes Ticket" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " @@ -7315,7 +7517,7 @@ msgstr "" "Tickets (oder die Ihrer Selektion) das Teilen von Entwürfen erlaubt, bietet " "Ihnen Zammad die Option \"Entwurf speichern\" an." -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." @@ -7323,7 +7525,7 @@ msgstr "" "Alle aktuellen Änderung am Ticket (Ticket-Einstellungen, Artikel und dessen " "Anhänge) werden am geteilten Entwurf gespeichert." -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "" @@ -7356,9 +7558,13 @@ msgstr "" "das Sie besitzen (wie ein Mobilgerät oder ein Security-Token)." #: ../extras/two-factor-authentication.rst:12 +#, fuzzy +#| msgid "" +#| "Two-Factor Authentication is an optional feature. Administrators can " +#| "learn more :admin-docs:`here `." msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" "Die Zwei-Faktor-Authentifizierung ist eine optionale Funktion. " "Administratoren finden :admin-docs:`hier ` and :admin-docs:`administration manuals ` available." +msgstr "" + +#~ msgid "`service-level agreements`_," +#~ msgstr "`Service-Level Vereinbarung`_," + +#~ msgid "`triggers`_, and" +#~ msgstr "`Trigger`_, und" + +#~ msgid "`scheduled events`_." +#~ msgstr "`geplante Aktionen`_." + +#~ msgid "`generic CTI`_" +#~ msgstr "`generische CTI`_" + +#~ msgid "`placetel CTI`_" +#~ msgstr "`placetel CTI`_" + +#~ msgid "`sipgate CTI`_" +#~ msgstr "`sipgate CTI`_" + +#~ msgid "" +#~ "We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " +#~ "and the `general Zammad Documentation`_ (System Administrators, API)." +#~ msgstr "" +#~ "Wir haben drei verschiedene: `Zammad für Agenten`_, `Zammad für " +#~ "Administratoren`_ und die `generelle Zammad-Dokumentation`_ (System " +#~ "Administratoren, API)." + +#~ msgid "" +#~ "This feature is **optional**; if you don’t see it in the main menu, that " +#~ "means your administrator hasn’t enabled it yet. Administrators can learn " +#~ "more on our `admin documentation`_." +#~ msgstr "" +#~ "Diese Funktion ist **optional**. Wenn Sie diese in der Navigation nicht " +#~ "sehen können, bedeutet das, dass Ihr Administrator diese noch nicht " +#~ "aktiviert hat. Administratoren können in unserer `Admin-Dokumentation`_ " +#~ "mehr erfahren." + #~ msgid "Managing Ticket Settings" #~ msgstr "Ticket-Einstellungen verwalten" @@ -8045,29 +8294,6 @@ msgstr "Zammad Agenten Dokumentation" #~ "Jede erstellte Vorlage eines beliebigen Agenten steht allen Agenten zur " #~ "Verfügung." -#~ msgid "" -#~ "This feature is **optional**; if you don’t see it in the main menu, that " -#~ "means your administrator hasn’t enabled it yet. Administrators can learn " -#~ "more `here `_." -#~ msgstr "" -#~ "Diese Funktion ist **optional**; wenn Sie diese im Hauptmenü nicht sehen " -#~ "können, bedeutet das, dass Ihr Administrator sie noch nicht aktiviert " -#~ "hat. Administratoren können `hier `_ mehr erfahren." - -#~ msgid "" -#~ "This feature is **optional**; if you don’t see it in the main menu, that " -#~ "means your administrator hasn’t enabled it yet. Administrators can learn " -#~ "more `here `_." -#~ msgstr "" -#~ "Diese Funktion ist **optional**. Wenn Sie diese nicht in der Navigation " -#~ "sehen können, bedeutet das, dass Ihr Administrator diese noch nicht " -#~ "aktiviert hat. Administratoren können `hier `_ " -#~ "mehr erfahren." - #~ msgid "" #~ "🏢 The caller log shows all incoming and outgoing calls **for the entire " #~ "team**." diff --git a/locale/es/LC_MESSAGES/user-docs.po b/locale/es/LC_MESSAGES/user-docs.po index 01beb3ab..a3c73d10 100644 --- a/locale/es/LC_MESSAGES/user-docs.po +++ b/locale/es/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2023-09-20 14:18+0000\n" "Last-Translator: Arturo \n" "Language-Team: Spanish `_. If you have an idea for a macro " +#| "you’d like to use, your Zammad admin can probably make it happen." msgid "" -"You don’t – that’s the `administrator’s job `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" -"Agentes no crean los macros - ese es el papel del `administrador `_. Si tiene una idea " +"Agentes no crean los macros - ese es el papel del `administrador `_. Si tiene una idea " "para un macro que le gustaría usar, su administrador de Zammad probablemente " "pueda hacerla realidad." @@ -172,8 +177,8 @@ msgid "" "The simplest way to apply a macro is to select it from the **Update ᐱ** " "submenu in the Ticket View:" msgstr "" -"La forma más sencilla de aplicar un macro es seleccionarlo en el submenú **" -"Actualizar ᐱ** de la Vista de tickets:" +"La forma más sencilla de aplicar un macro es seleccionarlo en el submenú " +"**Actualizar ᐱ** de la Vista de tickets:" #: ../advanced/macros.rst:None msgid "Screencast showing how to run a macro within a ticket view." @@ -339,12 +344,12 @@ msgstr "Atributos disponibles" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "Atributos y su utilización" @@ -518,11 +523,11 @@ msgstr "" "similares como por ejemplo \"head\". Zammad también te permitirá usar " "expresiones regulares, siempre que los atributos lo permitan." -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -532,7 +537,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "Ejemplos de combinaciones de frases de búsqueda" @@ -583,138 +588,138 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "number: cadena" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "title: cadena" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "owner: objeto (owner.firstname, owner.lastname, owner.email, ...)" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" "customer: objeto (customer.firstname, customer.lastname, customer.email, ...)" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "first_response_at: marca de tiempo" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" "first_response_in_min: entero (minutos de negocio antes de la primera " "respuesta)" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "close_at: marca de tiempo" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "close_in_min: entero (minutos de negocio hasta el cierre)" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" "last_contact_at: marca de tiempo (último contacto por cliente o agente)" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "last_contact_agent_at: marca de tiempo (último contacto por agente)" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -967,14 +972,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1165,8 +1170,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1361,10 +1366,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1397,7 +1404,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1506,48 +1513,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1558,7 +1566,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1700,7 +1708,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1994,10 +2002,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -2010,11 +2019,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -2022,14 +2031,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -2039,7 +2048,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2175,11 +2184,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2189,15 +2198,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2205,7 +2214,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2246,7 +2255,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2268,24 +2277,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2348,38 +2357,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasn’t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasn’t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "⏱️ Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if it’s waiting " "on feedback from a third-party supplier who’s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2588,7 +2597,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2600,18 +2609,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2622,21 +2633,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2646,11 +2657,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2659,15 +2670,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2675,31 +2688,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2707,15 +2720,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2723,15 +2738,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2740,19 +2757,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2761,15 +2778,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2777,21 +2794,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2801,11 +2818,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2814,15 +2831,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2830,58 +2849,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2889,26 +2909,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2918,117 +2938,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3038,65 +3060,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-to’s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3104,66 +3127,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "Macro" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3171,7 +3197,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3179,18 +3205,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3198,45 +3224,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3244,15 +3270,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3261,17 +3287,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3279,15 +3305,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3295,17 +3321,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3313,7 +3339,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3321,65 +3347,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3387,52 +3413,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3440,17 +3467,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3458,42 +3485,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3501,34 +3528,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3537,21 +3565,22 @@ msgid "" "refund, delivery issue, missing…" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "Usuario" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3559,19 +3588,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3579,27 +3608,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3623,58 +3653,59 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "🏢 The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3682,34 +3713,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3719,19 +3750,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "👤 Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3821,7 +3852,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3842,8 +3873,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4095,8 +4125,8 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4184,8 +4214,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4321,7 +4350,14 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4329,39 +4365,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4369,21 +4405,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "" @@ -4391,37 +4427,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4432,17 +4468,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4451,13 +4487,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4469,17 +4505,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4487,23 +4523,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4511,7 +4547,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4531,34 +4567,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4566,7 +4602,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4575,19 +4611,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "" @@ -4599,7 +4635,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "" @@ -4611,7 +4647,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "" @@ -4629,38 +4665,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4668,22 +4704,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5221,7 +5257,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5273,8 +5309,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5773,22 +5809,22 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5802,16 +5838,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5821,17 +5857,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5841,17 +5877,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5861,30 +5897,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5892,26 +5928,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5929,11 +5965,11 @@ msgstr "" "un\n" "boceto compartido" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "Actualizar bocetos existentes" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5945,7 +5981,7 @@ msgstr "" "(por ej. configuración del ticket o contenido) necesitada y, sí es " "necesario, actualice el nombre del boceto en el lado derecho del ticket." -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5959,11 +5995,11 @@ msgstr "" "Captura de pantalla mostrando como renombrar / actualizar bocetos existentes " "compartidos" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "Ticket existente" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " @@ -5973,7 +6009,7 @@ msgstr "" "en su selección) permite bocetos compartidos, Zammad proveerá la opción " "\"Guardar Boceto\"." -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." @@ -5981,7 +6017,7 @@ msgstr "" "Todos los cambios actuales en el ticket (configuración de ticket, articulos " "y sus adjuntos) serán guardados al boceto compartido." -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "" @@ -6011,7 +6047,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6476,15 +6512,15 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "Lo esencial" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "Temas Avanzados" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "Extras" @@ -6493,3 +6529,10 @@ msgstr "Extras" #| msgid "Zammad Agent Documentation" msgid "Zammad User Documentation" msgstr "Documentación del Agente de Zammad" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/es_CO/LC_MESSAGES/user-docs.po b/locale/es_CO/LC_MESSAGES/user-docs.po index 680bc46e..15ca14c5 100644 --- a/locale/es_CO/LC_MESSAGES/user-docs.po +++ b/locale/es_CO/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -35,7 +35,7 @@ msgid "The keyboard shortcut cheat sheet on Windows." msgstr "" #: ../advanced/keyboard-shortcuts.rst:16 ../advanced/tabs.rst:25 -#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:33 +#: ../basics/find-ticket/browse.rst:27 ../basics/find-ticket/search.rst:33 #: ../basics/service-ticket/create.rst:48 #: ../snippets/ui-protip-message-editor-features.rst:1 #: ../basics/service-ticket/follow-up.rst:55 @@ -133,9 +133,9 @@ msgstr "" #: ../advanced/macros.rst:12 msgid "" -"You don’t – that’s the `administrator’s job `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -290,12 +290,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -448,11 +448,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -462,7 +462,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -509,134 +509,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -889,14 +889,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1087,8 +1087,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1283,10 +1283,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1319,7 +1321,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1424,48 +1426,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1476,7 +1479,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1618,7 +1621,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1912,10 +1915,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1928,11 +1932,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1940,14 +1944,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1957,7 +1961,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2093,11 +2097,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2107,15 +2111,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2123,7 +2127,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2164,7 +2168,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2186,24 +2190,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2266,38 +2270,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasn’t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasn’t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "⏱️ Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if it’s waiting " "on feedback from a third-party supplier who’s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2506,7 +2510,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2518,18 +2522,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2540,21 +2546,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2564,11 +2570,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2577,15 +2583,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2593,31 +2601,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2625,15 +2633,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2641,15 +2651,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2658,19 +2670,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2679,15 +2691,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2695,21 +2707,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2719,11 +2731,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2732,15 +2744,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2748,58 +2762,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2807,26 +2822,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2836,117 +2851,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -2956,65 +2973,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-to’s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3022,66 +3040,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3089,7 +3110,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3097,18 +3118,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3116,45 +3137,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3162,15 +3183,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3179,17 +3200,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3197,15 +3218,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3213,17 +3234,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3231,7 +3252,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3239,65 +3260,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3305,52 +3326,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3358,17 +3380,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3376,42 +3398,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3419,34 +3441,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3455,21 +3478,22 @@ msgid "" "refund, delivery issue, missing…" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3477,19 +3501,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3497,27 +3521,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3541,58 +3566,59 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "🏢 The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3600,34 +3626,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3637,19 +3663,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "👤 Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3739,7 +3765,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3760,8 +3786,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4013,8 +4038,8 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4102,8 +4127,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4239,7 +4263,14 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4247,39 +4278,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4287,21 +4318,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "" @@ -4309,37 +4340,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4350,17 +4381,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4369,13 +4400,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4387,17 +4418,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4405,23 +4436,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4429,7 +4460,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4449,34 +4480,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4484,7 +4515,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4493,19 +4524,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "" @@ -4517,7 +4548,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "" @@ -4529,7 +4560,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "" @@ -4547,38 +4578,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4586,22 +4617,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5125,7 +5156,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5177,8 +5208,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5677,22 +5708,22 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5706,16 +5737,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5725,17 +5756,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5745,17 +5776,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5765,30 +5796,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5796,26 +5827,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5827,11 +5858,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5839,7 +5870,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5849,24 +5880,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "" @@ -5892,7 +5923,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6357,18 +6388,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/es_MX/LC_MESSAGES/user-docs.po b/locale/es_MX/LC_MESSAGES/user-docs.po index d1a01790..c2bf727f 100644 --- a/locale/es_MX/LC_MESSAGES/user-docs.po +++ b/locale/es_MX/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -35,7 +35,7 @@ msgid "The keyboard shortcut cheat sheet on Windows." msgstr "" #: ../advanced/keyboard-shortcuts.rst:16 ../advanced/tabs.rst:25 -#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:33 +#: ../basics/find-ticket/browse.rst:27 ../basics/find-ticket/search.rst:33 #: ../basics/service-ticket/create.rst:48 #: ../snippets/ui-protip-message-editor-features.rst:1 #: ../basics/service-ticket/follow-up.rst:55 @@ -133,9 +133,9 @@ msgstr "" #: ../advanced/macros.rst:12 msgid "" -"You don’t – that’s the `administrator’s job `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -290,12 +290,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -448,11 +448,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -462,7 +462,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -509,134 +509,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -889,14 +889,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1087,8 +1087,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1283,10 +1283,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1319,7 +1321,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1424,48 +1426,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1476,7 +1479,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1618,7 +1621,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1912,10 +1915,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1928,11 +1932,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1940,14 +1944,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1957,7 +1961,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2093,11 +2097,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2107,15 +2111,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2123,7 +2127,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2164,7 +2168,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2186,24 +2190,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2266,38 +2270,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasn’t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasn’t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "⏱️ Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if it’s waiting " "on feedback from a third-party supplier who’s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2506,7 +2510,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2518,18 +2522,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2540,21 +2546,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2564,11 +2570,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2577,15 +2583,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2593,31 +2601,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2625,15 +2633,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2641,15 +2651,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2658,19 +2670,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2679,15 +2691,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2695,21 +2707,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2719,11 +2731,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2732,15 +2744,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2748,58 +2762,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2807,26 +2822,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2836,117 +2851,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -2956,65 +2973,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-to’s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3022,66 +3040,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3089,7 +3110,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3097,18 +3118,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3116,45 +3137,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3162,15 +3183,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3179,17 +3200,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3197,15 +3218,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3213,17 +3234,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3231,7 +3252,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3239,65 +3260,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3305,52 +3326,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3358,17 +3380,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3376,42 +3398,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3419,34 +3441,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3455,21 +3478,22 @@ msgid "" "refund, delivery issue, missing…" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3477,19 +3501,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3497,27 +3521,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3541,58 +3566,59 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "🏢 The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3600,34 +3626,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3637,19 +3663,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "👤 Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3739,7 +3765,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3760,8 +3786,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4013,8 +4038,8 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4102,8 +4127,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4239,7 +4263,14 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4247,39 +4278,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4287,21 +4318,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "" @@ -4309,37 +4340,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4350,17 +4381,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4369,13 +4400,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4387,17 +4418,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4405,23 +4436,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4429,7 +4460,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4449,34 +4480,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4484,7 +4515,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4493,19 +4524,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "" @@ -4517,7 +4548,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "" @@ -4529,7 +4560,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "" @@ -4547,38 +4578,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4586,22 +4617,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5125,7 +5156,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5177,8 +5208,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5677,22 +5708,22 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5706,16 +5737,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5725,17 +5756,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5745,17 +5776,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5765,30 +5796,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5796,26 +5827,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5827,11 +5858,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5839,7 +5870,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5849,24 +5880,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "" @@ -5892,7 +5923,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6357,18 +6388,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/fa/LC_MESSAGES/user-docs.po b/locale/fa/LC_MESSAGES/user-docs.po index 50dd6560..de4f96a9 100644 --- a/locale/fa/LC_MESSAGES/user-docs.po +++ b/locale/fa/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -35,7 +35,7 @@ msgid "The keyboard shortcut cheat sheet on Windows." msgstr "" #: ../advanced/keyboard-shortcuts.rst:16 ../advanced/tabs.rst:25 -#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:33 +#: ../basics/find-ticket/browse.rst:27 ../basics/find-ticket/search.rst:33 #: ../basics/service-ticket/create.rst:48 #: ../snippets/ui-protip-message-editor-features.rst:1 #: ../basics/service-ticket/follow-up.rst:55 @@ -133,9 +133,9 @@ msgstr "" #: ../advanced/macros.rst:12 msgid "" -"You don’t – that’s the `administrator’s job `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -290,12 +290,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -448,11 +448,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -462,7 +462,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -509,134 +509,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -889,14 +889,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1087,8 +1087,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1283,10 +1283,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1319,7 +1321,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1424,48 +1426,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1476,7 +1479,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1618,7 +1621,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1912,10 +1915,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1928,11 +1932,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1940,14 +1944,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1957,7 +1961,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2093,11 +2097,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2107,15 +2111,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2123,7 +2127,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2164,7 +2168,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2186,24 +2190,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2266,38 +2270,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasn’t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasn’t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "⏱️ Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if it’s waiting " "on feedback from a third-party supplier who’s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2506,7 +2510,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2518,18 +2522,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2540,21 +2546,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2564,11 +2570,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2577,15 +2583,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2593,31 +2601,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2625,15 +2633,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2641,15 +2651,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2658,19 +2670,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2679,15 +2691,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2695,21 +2707,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2719,11 +2731,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2732,15 +2744,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2748,58 +2762,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2807,26 +2822,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2836,117 +2851,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -2956,65 +2973,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-to’s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3022,66 +3040,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3089,7 +3110,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3097,18 +3118,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3116,45 +3137,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3162,15 +3183,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3179,17 +3200,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3197,15 +3218,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3213,17 +3234,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3231,7 +3252,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3239,65 +3260,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3305,52 +3326,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3358,17 +3380,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3376,42 +3398,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3419,34 +3441,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3455,21 +3478,22 @@ msgid "" "refund, delivery issue, missing…" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3477,19 +3501,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3497,27 +3521,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3541,58 +3566,59 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "🏢 The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3600,34 +3626,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3637,19 +3663,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "👤 Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3739,7 +3765,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3760,8 +3786,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4013,8 +4038,8 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4102,8 +4127,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4239,7 +4263,14 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4247,39 +4278,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4287,21 +4318,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "" @@ -4309,37 +4340,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4350,17 +4381,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4369,13 +4400,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4387,17 +4418,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4405,23 +4436,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4429,7 +4460,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4449,34 +4480,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4484,7 +4515,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4493,19 +4524,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "" @@ -4517,7 +4548,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "" @@ -4529,7 +4560,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "" @@ -4547,38 +4578,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4586,22 +4617,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5125,7 +5156,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5177,8 +5208,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5677,22 +5708,22 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5706,16 +5737,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5725,17 +5756,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5745,17 +5776,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5765,30 +5796,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5796,26 +5827,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5827,11 +5858,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5839,7 +5870,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5849,24 +5880,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "" @@ -5892,7 +5923,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6357,18 +6388,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/fr/LC_MESSAGES/user-docs.po b/locale/fr/LC_MESSAGES/user-docs.po index 4e63a3db..e3a58f0b 100644 --- a/locale/fr/LC_MESSAGES/user-docs.po +++ b/locale/fr/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2023-01-12 16:10+0000\n" "Last-Translator: LahutaeMalcis \n" "Language-Team: French `_. If you have an idea for a macro " +#| "you’d like to use, your Zammad admin can probably make it happen." msgid "" -"You don’t – that’s the `administrator’s job `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" "Ne faites pas le `travail de l'administrateur `_. Si vous avez une idée d'une macro que vous " @@ -340,16 +345,21 @@ msgid "Available attributes" msgstr "Attributs disponibles" #: ../advanced/search.rst:42 +#, fuzzy +#| msgid "" +#| "For a more detailed list of available attributes please take a look into " +#| "our `Zammad Admin-Documentation `_" msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" "Pour plus de détails sur les attributs disponibles, veuillez consulter notre " "page `Zammad Admin-Documentation `_" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "Les attributs et leurs usages" @@ -523,11 +533,11 @@ msgstr "" "similaires comme par ex \\\"chaux\\\". Zammad pourra aussi vous permettre " "d'utiliser des expressions régulières dès que les attributs le permettent." -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -537,7 +547,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "Exemples de recherche de combinaisons de phrases" @@ -589,11 +599,11 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "Affiche tout ce qui aurait l'état en attente et avec 1 à 5 articles." -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "Des attributs de ticket et leurs types" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." @@ -601,126 +611,126 @@ msgstr "" "Ci-dessous vous pouvez trouver les attributs les plus importants triés par " "ticket et article." -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "Attributs du ticket" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "number: chaîne" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "title: chaîne" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "owner: objet (owner.firstname, owner.lastname, owner.email, ...)" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" "customer: objet (customer.firstname, customer.lastname, customer.email, ...)" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "first_response_at: horodatage" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "first_response_in_min: entier (minutes ouvrées avant première réponse)" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "close_at: horodatage" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "close_in_min: entier (minutes ouvrées avant fermeture)" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" "last_contact_at: horodatage (dernier contact par le client ou un opérateur)" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "last_contact_agent_at: horodatage (dernier contact par un opérateur)" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "last_contact_customer_at: horodatage (dernier contact par le client)" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "create_article_type: chaîne (email|phone|web|...)" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "create_article_sender: chaîne (Customer|Agent|System)" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "article_count: entier" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "escalation_at: horodatage" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "pending_time: horodatage" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "Attributs d'article" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "article.from: chaîne" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "article.to: chaîne" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "article.cc: chaîne" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "article.subject: chaîne" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "article.body: chaîne" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "article.attachment.title: chaîne (nom du fichier en pièce jointe)" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "article.attachment.content: chaîne (contenu de la pièce jointe)" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "article.attachment.content_type: chaîne (type du fichier e.g. PDF)" @@ -993,7 +1003,7 @@ msgstr "Sociétés" msgid "Omnisearch" msgstr "Omnisearch" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" @@ -1002,7 +1012,7 @@ msgstr "" "**codés par couleur:**" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "|grn|" @@ -1221,8 +1231,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1467,10 +1477,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1518,7 +1530,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1640,19 +1652,19 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "**Mes tickets assignés** (*ouverts/en attente* seulement)" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "**Non-assignés & ouverts**" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" @@ -1660,11 +1672,11 @@ msgstr "" "**Mes tickets en attente expirés** (précédemment marqués *en attente* et " "actuellement expirés)" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "**Ouverts** (de manière globale)" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" @@ -1672,21 +1684,22 @@ msgstr "" "**Attente expirée** (de manière globale, précédemment marqués *en attente* " "et actuellement expirés)\"" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "Cliquez sur les entêtes de colonne pour changer l'ordre d'affichage." -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" "Cliquez-Déposez les séparateurs des colonnes pour ajuster leur largeur." -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1697,7 +1710,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1864,7 +1877,7 @@ msgstr "" "Le titre du ticket sera utilisé comme **ligne de sujet** pour toutes les " "correspondances par courriel." -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "Client" @@ -2205,10 +2218,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -2221,11 +2235,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "**🙅 Je travaille ici!**" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -2238,7 +2252,7 @@ msgstr "" "des différents opérateurs; ou, des changements fait par un opérateur peuvent " "être accidentellement effacés par un autre." -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " @@ -2248,7 +2262,7 @@ msgstr "" "potentiel en affichant un avatar dans le coin en bas à gauche pour chaque " "opérateur qui a ouvert le ticket." -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -2260,7 +2274,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2431,14 +2445,18 @@ msgid "**So how do I manage which team I’m on?**" msgstr "**Alors comment je gère dans quelle équipe je suis?**" #: ../basics/service-ticket/settings/group.rst:30 +#, fuzzy +#| msgid "" +#| "You don’t – that’s the `administrator’s job `_." msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "" "Vous ne faites rien - C'est le travail `de l'administrateur `_." -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2451,15 +2469,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "Cet utilisateur appartient à seulement un groupe (“Utilisateurs”)" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "Alors où dois-je intervenir?" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2471,7 +2489,7 @@ msgstr "" "la procédure avec vous auparavant." #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "Propriétaire" @@ -2528,7 +2546,7 @@ msgstr "" "assigner un ticket (ou vice-versa) après l'avoir partiellement résolu." #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "Priorité" @@ -2555,24 +2573,24 @@ msgstr "" "d'actions automatisées qui peuvent se baser sur cette valeur, comme:" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2641,12 +2659,19 @@ msgid "What’s the difference between “new” and “open”?" msgstr "Quelle est la différence entre “nouveau” et “ouvert”?" #: ../basics/service-ticket/settings/state.rst:32 +#, fuzzy +#| msgid "" +#| "States do more than just indicate progress: Zammad has a fine-grained " +#| "time tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that " +#| "uses state information to measure how long it takes for customers to get " +#| "a response on a new ticket or get their issues resolved entirely." msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" "Les états font plus qu'indiquer une progression: Zammad possède une " "fonctionnalité de suivi précis du temps passé (appelé “\\ `contrats de " @@ -2655,7 +2680,7 @@ msgstr "" "combien de temps il faut pour qu'un client reçoive une réponse sur un " "nouveau ticket ou pour voir leurs demandes traitées complètement." -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasn’t received her first response on " "the issue." @@ -2663,7 +2688,7 @@ msgstr "" "Sur un *nouveau* ticket, le client n'a pas encore reçu de première réponse " "concernant sa demande." -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasn’t been resolved." @@ -2671,7 +2696,7 @@ msgstr "" "Sur un ticket *ouvert*, le client a déjà reçu une réponse initiale, mais la " "demande n'a pas encore été traitée." -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "⏱️ Tickets in a *pending* state do not accumulate time toward their SLA " "limits." @@ -2679,7 +2704,7 @@ msgstr "" "⏱️ Les tickets dans un état d'**attente** ne consomme pas de temps dans leurs " "limites du SLA" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if it’s waiting " "on feedback from a third-party supplier who’s out of town until next week." @@ -2689,7 +2714,7 @@ msgstr "" "la semaine prochaine." #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "Etiquettes" @@ -2933,7 +2958,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2945,18 +2970,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2967,21 +2994,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2991,13 +3018,13 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 #, fuzzy #| msgid "Suggested Workflows" msgid "Core Workflows" msgstr "Flux de travail suggérés" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -3006,15 +3033,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -3022,31 +3051,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -3054,15 +3083,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -3070,15 +3101,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -3087,19 +3120,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -3108,15 +3141,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -3124,21 +3157,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -3148,11 +3181,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -3161,15 +3194,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -3177,60 +3212,61 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 #, fuzzy #| msgid "Omnisearch" msgid "Elasticsearch" msgstr "Omnisearch" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -3238,28 +3274,28 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 #, fuzzy #| msgid "Group" msgid "Groups" msgstr "Groupe" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -3269,117 +3305,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3389,65 +3427,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "Base de connaissance" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-to’s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3455,68 +3494,71 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 #, fuzzy #| msgid "Macros" msgid "Macro" msgstr "Macros" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3524,7 +3566,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3532,18 +3574,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3551,45 +3593,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3597,15 +3639,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3614,17 +3656,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "Société" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3632,15 +3674,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3648,17 +3690,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3666,7 +3708,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3674,65 +3716,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3740,52 +3782,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3793,17 +3836,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3811,44 +3854,44 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 #, fuzzy #| msgid "State" msgid "Status" msgstr "État" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3856,36 +3899,37 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 #, fuzzy #| msgid "Ticket Templates" msgid "(Ticket) Template" msgstr "Modèles de ticket" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3894,23 +3938,24 @@ msgid "" "refund, delivery issue, missing…" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 #, fuzzy #| msgid "Users" msgid "User" msgstr "Utilisateurs" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3918,19 +3963,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3938,27 +3983,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3984,14 +4030,15 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "**🤔 Huh? Je ne vois pas le “Téléphone” dans le menu...**" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 #, fuzzy #| msgid "" #| "🏢 The caller log shows all incoming and outgoing calls **for the entire " @@ -4004,46 +4051,46 @@ msgstr "" "🏢 Le journal d'appels montre tous les appels entrants et sortant **pour " "l'équipe entière**." -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 #, fuzzy #| msgid "New tickets" msgid "New Ticket dialogue" msgstr "Nouveaux tickets" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -4051,34 +4098,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -4088,7 +4135,7 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 #, fuzzy #| msgid "" #| "👤 Click on unrecognized numbers in the caller log to **create a new " @@ -4102,13 +4149,13 @@ msgstr "" "un nouvel client et ticket**. (Les numéros de téléphones non reconnus ne " "peuvent pas être ajoutés de cette manière à des clients existants.)" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -4206,7 +4253,7 @@ msgstr "**🤔 Huh? Je ne vois pas “Discussion client“ dans le menu...**" msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -4230,9 +4277,12 @@ msgid "📋 Copy & paste **supports 🌄 inline images** as well as plain text." msgstr "" #: ../extras/chat.rst:50 +#, fuzzy +#| msgid "" +#| "⌨️ Live chat supports `text modules `_." msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" "⌨️ Les discussions en direct supportent les `text modules `_." @@ -4535,8 +4585,8 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4624,8 +4674,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4766,7 +4815,14 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "**🤔 Huh? Je ne vois pas “Base de connaissance” dans le menu...**" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "Démarrage" @@ -4774,18 +4830,18 @@ msgstr "Démarrage" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" "Utilisez le **bouton ↗️** dans la barre d'outils en haut pour voir la base de " "connaissance publiée." -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." @@ -4793,7 +4849,7 @@ msgstr "" "👆 Dans le mode d'édition, utilisez le menu main droite pour naviguer au " "travers de la base de connaissance." -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." @@ -4801,11 +4857,11 @@ msgstr "" "Utilisez le **bouton “Éditer”** dans la barre d'outils en haut pour basculer " "dans le **mode Édition** (et vice versa)." -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "**🤔 Huh? Je ne vois pas de bouton “Éditer”...**" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " @@ -4816,7 +4872,7 @@ msgstr "" "de connaissance, parlez en à votre administrateur pour qu'il vous donne les " "permissions appropriées." -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "Changer de langages" @@ -4824,13 +4880,13 @@ msgstr "Changer de langages" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" "Utilisez le menu langage pour voir ou éditer les traductions de la page " "actuelle." -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" @@ -4838,11 +4894,11 @@ msgstr "" "🚧 **Qu'arrive t-il quand une page n'a pas encore été traduite dans la langue " "sélectionnée?**" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "dans le mode édition" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "Les pages non traduites sont marquées avec un ⚠️ **panneau attention**:" @@ -4850,39 +4906,39 @@ msgstr "Les pages non traduites sont marquées avec un ⚠️ **panneau attentio msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "dans le mode prévisualisation" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" "Les pages non traduites sont seulement visibles pour les utilisateurs ayant " "les **permissions d'édition**:" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "dans la base de connaissance publiée" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "Les pages non traduites sont **toujours cachées**:" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4893,17 +4949,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4912,13 +4968,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4930,19 +4986,19 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 #, fuzzy #| msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "**🤔 Huh? Je ne vois pas de bouton “Éditer”...**" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "Éditer des catégories" @@ -4950,7 +5006,7 @@ msgstr "Éditer des catégories" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." @@ -4958,7 +5014,7 @@ msgstr "" "📁 Si vous déplacez une catégorie en utilisant le menu **Parent**, tous ses " "articles et sous-catégories seront déplacés avec." -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." @@ -4966,11 +5022,11 @@ msgstr "" "🗑️ Les catégories peuvent seulement être supprimées quand **tous leurs " "articles et sous-catégorie** auront été supprimés ou déplacés." -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4978,7 +5034,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4998,34 +5054,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "Éditer des réponses" @@ -5033,7 +5089,7 @@ msgstr "Éditer des réponses" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -5048,19 +5104,19 @@ msgstr "" "listes à puce, et plus encore. Vous pouvez même ajouter des pièces jointes " "et des liens!" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "🔗 **liens web**" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "URLs qui pointent vers d'autres sites web." -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "💡 **Lien réponse**" @@ -5072,7 +5128,7 @@ msgstr "Références internes vers d'autres réponses de la base de connaissance msgid "(Will not break if destination URL changes.)" msgstr "(qui ne casseront pas si l'URL de destination change.)" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "📋 **Tickets liés**" @@ -5084,7 +5140,7 @@ msgstr "Références internes vers des tickets Zammad." msgid "(Visible only in Preview and Edit Modes.)" msgstr "(visibles seulement dans les modes prévisualisation et édition.)" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "" @@ -5102,7 +5158,7 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " @@ -5112,31 +5168,31 @@ msgstr "" "un article ou planifier sa publication à une date ultérieure. Les articles " "ont des **codes couleurs** en fonction de leur visibilité:" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "**Public** (visible pour tout le monde)" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "|blu|" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "**Interne** (visible seulement pour les opérateurs & rédacteurs)" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "|gry|" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "**Brouillon/planifié/archivé** (visible seulement pour les rédacteurs)" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5144,22 +5200,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5754,7 +5810,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5828,8 +5884,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -6374,22 +6430,22 @@ msgstr "**🤔 Huh? Je ne vois pas de bouton “Éditer”...**" msgid "" "This feature is **optional**; if you don’t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -6403,16 +6459,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -6422,17 +6478,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -6442,19 +6498,19 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 #, fuzzy #| msgid "Existing tickets" msgid "Existing tickets (Ticket zoom)" msgstr "Tickets existants" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -6464,30 +6520,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -6495,30 +6551,30 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 #, fuzzy #| msgid "New tickets" msgid "New ticket" msgstr "Nouveaux tickets" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 #, fuzzy #| msgid "Adding New Messages/Notes" msgid "Adding new drafts" msgstr "Ajouter de nouveaux messages/notes" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -6530,11 +6586,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -6542,7 +6598,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -6552,26 +6608,26 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 #, fuzzy #| msgid "Existing tickets" msgid "Existing ticket" msgstr "Tickets existants" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "" @@ -6597,7 +6653,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -7064,15 +7120,15 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" @@ -7080,6 +7136,13 @@ msgstr "" msgid "Zammad User Documentation" msgstr "" +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" + #~ msgid "" #~ "To create a new template, start by filling in a new ticket as usual. " #~ "Then, instead of submitting the ticket form, use the **template dialog** " diff --git a/locale/fr_CA/LC_MESSAGES/user-docs.po b/locale/fr_CA/LC_MESSAGES/user-docs.po index 455eea1f..e995a9cb 100644 --- a/locale/fr_CA/LC_MESSAGES/user-docs.po +++ b/locale/fr_CA/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2022-04-16 15:56+0000\n" "Last-Translator: Marcel Herrguth \n" "Language-Team: French (Canada) `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -302,12 +302,12 @@ msgstr "Attributs disponibles" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "Attributs et leur utilisation" @@ -483,11 +483,11 @@ msgstr "" "similaires comme par ex: \"head\". Zammad vous permet également d'utiliser " "des expressions régulières, partout où les attributs le permettent." -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -497,7 +497,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "Exemples de combinaisons d'expressions de recherche" @@ -550,11 +550,11 @@ msgstr "" "Affiche tout avec n'importe quel état En attente et un nombre d'articles de " "1 à 5." -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "Quelques attributs de billet et leur type" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." @@ -562,125 +562,125 @@ msgstr "" "Vous trouverez ci-dessous les attributs les plus importants triés par billet " "et article." -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "Attributs d'un billet" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "number: string" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "title: string" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "owner: object (owner.firstname, owner.lastname, owner.email, ...)" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "first_response_at: timestamp" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "first_response_in_min: integer (business min till first response)" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "close_at: timestamp" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "close_in_min: integer (business min till close)" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "last_contact_at: timestamp (last contact by customer or agent)" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "last_contact_agent_at: timestamp (last contact by agent)" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "last_contact_customer_at: timestamp (last contact by customer)" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "create_article_type: string (email|phone|web|...)" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "create_article_sender: string (Customer|Agent|System)" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "article_count: integer" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "escalation_at: timestamp" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "pending_time: timestamp" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "Attributs d'un article" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "article.from: string" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "article.to: string" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "article.cc: string" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "article.subject: string" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "article.body: string" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "article.attachment.title: string (filename of attachment)" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "article.attachment.content: string (content of attachment)" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "article.attachment.content_type: string (File type e.g. PDF)" @@ -953,14 +953,14 @@ msgstr "Organisations" msgid "Omnisearch" msgstr "Omnisearch" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr ":doc:`Ticket states ` sont **color-coded:**" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "|grn|" @@ -1177,8 +1177,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1427,10 +1427,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1478,7 +1480,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1596,19 +1598,19 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "**Mes billets attribués** (*Ouverts / En attente * uniquement)" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "**Non attribués et Ouverts**" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" @@ -1616,11 +1618,11 @@ msgstr "" "**Mes billets qui ont atteint En attente** (précédemment marqués *En " "attente* et actuellement dûs)" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "**Ouverts** (à l'échelle du système)" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" @@ -1628,22 +1630,23 @@ msgstr "" "**Atteint En attente** (à l'échelle du système, précédemment marqués *En " "attente* et actuellement dûs)" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "Cliquez sur les en-têtes de colonne pour modifier l'ordre d'affichage." -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" "Cliquez et faites glisser les séparateurs de colonnes pour ajuster leur " "largeur." -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1654,7 +1657,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1796,7 +1799,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -2090,10 +2093,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -2106,11 +2110,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -2118,14 +2122,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -2135,7 +2139,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2271,11 +2275,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2285,15 +2289,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2301,7 +2305,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2342,7 +2346,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2364,24 +2368,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2444,38 +2448,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasn’t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasn’t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "⏱️ Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if it’s waiting " "on feedback from a third-party supplier who’s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2686,7 +2690,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2698,18 +2702,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2720,21 +2726,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2744,13 +2750,13 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 #, fuzzy #| msgid "Suggested Workflows" msgid "Core Workflows" msgstr "Flux de travail suggéré" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2759,15 +2765,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2775,31 +2783,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2807,15 +2815,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2823,15 +2833,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2840,19 +2852,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2861,15 +2873,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2877,21 +2889,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2901,11 +2913,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2914,15 +2926,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2930,60 +2944,61 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 #, fuzzy #| msgid "Omnisearch" msgid "Elasticsearch" msgstr "Omnisearch" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2991,26 +3006,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -3020,117 +3035,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3140,65 +3157,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-to’s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3206,66 +3224,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3273,7 +3294,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3281,18 +3302,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3300,45 +3321,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3346,15 +3367,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3363,17 +3384,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3381,15 +3402,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3397,17 +3418,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3415,7 +3436,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3423,65 +3444,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3489,52 +3510,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3542,17 +3564,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3560,42 +3582,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3603,36 +3625,37 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 #, fuzzy #| msgid "Ticket Templates" msgid "(Ticket) Template" msgstr "Modèles de billet" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3641,23 +3664,24 @@ msgid "" "refund, delivery issue, missing…" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 #, fuzzy #| msgid "Users" msgid "User" msgstr "Utilisateurs" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3665,19 +3689,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3685,27 +3709,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3729,60 +3754,61 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "🏢 The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 #, fuzzy #| msgid "New tickets" msgid "New Ticket dialogue" msgstr "Nouveaux billets" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3790,34 +3816,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3827,19 +3853,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "👤 Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3929,7 +3955,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3950,8 +3976,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4205,8 +4230,8 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4294,8 +4319,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4431,7 +4455,14 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4439,39 +4470,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4479,21 +4510,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "" @@ -4501,37 +4532,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4542,17 +4573,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4561,13 +4592,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4579,20 +4610,20 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 #, fuzzy #| msgid "**🤔 Huh? I don’t see a “Time Accounting” dialog...**" msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "" "** 🤔 Hein? Je ne vois pas de boîte de dialogue \"Comptabilité horaire\"**" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4600,23 +4631,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4624,7 +4655,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4644,34 +4675,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4679,7 +4710,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4688,19 +4719,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "" @@ -4712,7 +4743,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "" @@ -4724,7 +4755,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "" @@ -4742,38 +4773,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4781,22 +4812,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5346,7 +5377,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5398,8 +5429,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5904,22 +5935,22 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5933,16 +5964,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5952,17 +5983,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5972,19 +6003,19 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 #, fuzzy #| msgid "Existing tickets" msgid "Existing tickets (Ticket zoom)" msgstr "Billets existants" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5994,30 +6025,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -6025,28 +6056,28 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 #, fuzzy #| msgid "New tickets" msgid "New ticket" msgstr "Nouveaux billets" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -6058,11 +6089,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -6070,7 +6101,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -6080,26 +6111,26 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 #, fuzzy #| msgid "Existing tickets" msgid "Existing ticket" msgstr "Billets existants" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "" @@ -6125,7 +6156,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6590,15 +6621,15 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" @@ -6606,6 +6637,13 @@ msgstr "" msgid "Zammad User Documentation" msgstr "" +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" + #~ msgid "" #~ "To create a new template, start by filling in a new ticket as usual. " #~ "Then, instead of submitting the ticket form, use the **template dialog** " diff --git a/locale/hr/LC_MESSAGES/user-docs.po b/locale/hr/LC_MESSAGES/user-docs.po index 0b5ae9d8..05e66334 100644 --- a/locale/hr/LC_MESSAGES/user-docs.po +++ b/locale/hr/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2022-06-15 14:40+0000\n" "Last-Translator: Ivan Perovic \n" "Language-Team: Croatian `_. If you have an idea for a macro " +#| "you’d like to use, your Zammad admin can probably make it happen." msgid "" -"You don’t – that’s the `administrator’s job `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" "Vi kao korisnik to ne možete - to je`posao administratora `_. Ukoliko imate ideju za " @@ -345,16 +350,21 @@ msgid "Available attributes" msgstr "Dostupni atributi" #: ../advanced/search.rst:42 +#, fuzzy +#| msgid "" +#| "For a more detailed list of available attributes please take a look into " +#| "our `Zammad Admin-Documentation `_" msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" "Za detaljniji popis mogućih atributa, molimo pogledati u našu `Zammad admin " "dokumentaciju `_" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "Atributi i njihovo korištenje" @@ -531,11 +541,11 @@ msgstr "" "možda pogrešno napisane npr. vrućina - vručina. Zammad Vam također omogućava " "korištenje normalnih izraza, gdje god to atributi dopuštaju." -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "**Kombiniranje fraza za pretraživanje**" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -545,7 +555,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -592,134 +602,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -972,14 +982,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1170,8 +1180,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1366,10 +1376,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1402,7 +1414,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1509,48 +1521,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1561,7 +1574,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1703,7 +1716,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1997,10 +2010,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -2013,11 +2027,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -2025,14 +2039,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -2042,7 +2056,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2178,11 +2192,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2192,15 +2206,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2208,7 +2222,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2249,7 +2263,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2271,24 +2285,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2351,38 +2365,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasn’t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasn’t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "⏱️ Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if it’s waiting " "on feedback from a third-party supplier who’s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2591,7 +2605,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2603,18 +2617,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2625,21 +2641,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2649,11 +2665,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2662,15 +2678,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2678,31 +2696,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2710,15 +2728,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2726,15 +2746,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2743,19 +2765,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2764,15 +2786,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2780,21 +2802,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2804,11 +2826,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2817,15 +2839,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2833,58 +2857,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2892,26 +2917,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2921,117 +2946,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3041,65 +3068,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-to’s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3107,66 +3135,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3174,7 +3205,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3182,18 +3213,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3201,45 +3232,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3247,15 +3278,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3264,17 +3295,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3282,15 +3313,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3298,17 +3329,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3316,7 +3347,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3324,65 +3355,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3390,52 +3421,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3443,17 +3475,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3461,42 +3493,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3504,34 +3536,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3540,21 +3573,22 @@ msgid "" "refund, delivery issue, missing…" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3562,19 +3596,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3582,27 +3616,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3626,58 +3661,59 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "🏢 The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3685,34 +3721,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3722,19 +3758,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "👤 Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3824,7 +3860,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3845,8 +3881,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4100,8 +4135,8 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4189,8 +4224,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4326,7 +4360,14 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4334,39 +4375,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4374,21 +4415,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "" @@ -4396,37 +4437,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4437,17 +4478,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4456,13 +4497,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4474,17 +4515,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4492,23 +4533,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4516,7 +4557,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4536,34 +4577,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4571,7 +4612,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4580,19 +4621,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "" @@ -4604,7 +4645,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "" @@ -4616,7 +4657,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "" @@ -4634,38 +4675,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4673,22 +4714,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5226,7 +5267,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5278,8 +5319,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5778,22 +5819,22 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5807,16 +5848,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5826,17 +5867,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5846,17 +5887,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5866,30 +5907,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5897,26 +5938,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5928,11 +5969,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5940,7 +5981,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5950,24 +5991,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "" @@ -5993,7 +6034,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6458,18 +6499,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/hu/LC_MESSAGES/user-docs.po b/locale/hu/LC_MESSAGES/user-docs.po index f9535548..e1bdda6f 100644 --- a/locale/hu/LC_MESSAGES/user-docs.po +++ b/locale/hu/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -35,7 +35,7 @@ msgid "The keyboard shortcut cheat sheet on Windows." msgstr "" #: ../advanced/keyboard-shortcuts.rst:16 ../advanced/tabs.rst:25 -#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:33 +#: ../basics/find-ticket/browse.rst:27 ../basics/find-ticket/search.rst:33 #: ../basics/service-ticket/create.rst:48 #: ../snippets/ui-protip-message-editor-features.rst:1 #: ../basics/service-ticket/follow-up.rst:55 @@ -133,9 +133,9 @@ msgstr "" #: ../advanced/macros.rst:12 msgid "" -"You don’t – that’s the `administrator’s job `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -290,12 +290,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -448,11 +448,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -462,7 +462,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -509,134 +509,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -889,14 +889,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1087,8 +1087,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1283,10 +1283,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1319,7 +1321,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1424,48 +1426,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1476,7 +1479,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1618,7 +1621,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1912,10 +1915,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1928,11 +1932,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1940,14 +1944,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1957,7 +1961,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2093,11 +2097,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2107,15 +2111,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2123,7 +2127,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2164,7 +2168,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2186,24 +2190,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2266,38 +2270,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasn’t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasn’t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "⏱️ Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if it’s waiting " "on feedback from a third-party supplier who’s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2506,7 +2510,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2518,18 +2522,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2540,21 +2546,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2564,11 +2570,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2577,15 +2583,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2593,31 +2601,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2625,15 +2633,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2641,15 +2651,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2658,19 +2670,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2679,15 +2691,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2695,21 +2707,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2719,11 +2731,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2732,15 +2744,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2748,58 +2762,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2807,26 +2822,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2836,117 +2851,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -2956,65 +2973,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-to’s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3022,66 +3040,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3089,7 +3110,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3097,18 +3118,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3116,45 +3137,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3162,15 +3183,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3179,17 +3200,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3197,15 +3218,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3213,17 +3234,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3231,7 +3252,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3239,65 +3260,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3305,52 +3326,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3358,17 +3380,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3376,42 +3398,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3419,34 +3441,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3455,21 +3478,22 @@ msgid "" "refund, delivery issue, missing…" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3477,19 +3501,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3497,27 +3521,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3541,58 +3566,59 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "🏢 The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3600,34 +3626,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3637,19 +3663,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "👤 Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3739,7 +3765,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3760,8 +3786,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4013,8 +4038,8 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4102,8 +4127,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4239,7 +4263,14 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4247,39 +4278,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4287,21 +4318,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "" @@ -4309,37 +4340,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4350,17 +4381,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4369,13 +4400,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4387,17 +4418,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4405,23 +4436,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4429,7 +4460,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4449,34 +4480,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4484,7 +4515,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4493,19 +4524,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "" @@ -4517,7 +4548,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "" @@ -4529,7 +4560,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "" @@ -4547,38 +4578,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4586,22 +4617,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5125,7 +5156,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5177,8 +5208,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5677,22 +5708,22 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5706,16 +5737,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5725,17 +5756,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5745,17 +5776,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5765,30 +5796,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5796,26 +5827,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5827,11 +5858,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5839,7 +5870,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5849,24 +5880,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "" @@ -5892,7 +5923,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6357,18 +6388,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/it/LC_MESSAGES/user-docs.po b/locale/it/LC_MESSAGES/user-docs.po index 3805ee9c..4a532167 100644 --- a/locale/it/LC_MESSAGES/user-docs.po +++ b/locale/it/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2023-07-28 09:18+0000\n" "Last-Translator: crnfpp \n" "Language-Team: Italian `_. If you have an idea for a macro " +#| "you’d like to use, your Zammad admin can probably make it happen." msgid "" -"You don’t – that’s the `administrator’s job `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" "Non devi - questo è un `compito dell'amministratore `_. Se hai un'idea per una macro che " @@ -316,12 +321,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -474,11 +479,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -488,7 +493,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -535,134 +540,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -923,7 +928,7 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" @@ -932,7 +937,7 @@ msgstr "" "**identificato da un colore:**" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "|grn|" @@ -1127,8 +1132,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1328,10 +1333,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1379,7 +1386,7 @@ msgstr "**🤔 Uhm? Non vedo la finestra “Gestione del tempo”...**" msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" "Questa funzione è **opzionale**; se non la vedi nel menù principale " "significa che il tuo amministratore non l'ha ancora abilitata. Gli " @@ -1499,19 +1506,19 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "**Ticket assegnati a me** (solo *aperti* o *in lavorazione*)" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "**Non assegnati e Aperti**" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" @@ -1519,11 +1526,11 @@ msgstr "" "**Miei ticket aggiunti in attesa** (precedentemente contrassegnati come *in " "lavorazione* ed attualmente scaduti)" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "**Aperti** (globale)" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" @@ -1531,22 +1538,23 @@ msgstr "" "**In attesa** (globale, precedentemente contrassegnati come *in lavorazione* " "ed attualmente scaduti)" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" "Clicca sull'intestazione di una colonna per cambiarne l'ordine di " "visualizzazione." -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "Trascina i separatori di colonna per regolare la loro larghezza." -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1557,7 +1565,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1720,7 +1728,7 @@ msgstr "" "Il titolo del ticket verrà usato come **campo oggetto** per tutte le " "comunicazioni tramite email." -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "Cliente" @@ -2061,7 +2069,8 @@ msgstr "" #, fuzzy msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" "Questa funzione è **opzionale**; se non la vedi nel menù principale " "significa che il tuo amministratore non l'ha ancora abilitata. Gli " @@ -2069,7 +2078,7 @@ msgstr "" "docs.zammad.org/en/latest/system-integrations.html#integrations-for-phone-" "systems>`_." -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -2082,11 +2091,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "**🙅 Ci sto lavorando io!**" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -2099,7 +2108,7 @@ msgstr "" "diversi operatori riguardanti lo stesso problema, o le modifiche fatte da " "uno potrebbero essere accidentalmente annullate dall'altro." -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " @@ -2109,7 +2118,7 @@ msgstr "" "potenziali conflitti mostrando un avatar per ogni agente che ha aperto " "contemporaneamente il ticket nell'angolo in basso a sinistra." -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -2121,7 +2130,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2293,14 +2302,18 @@ msgid "**So how do I manage which team I’m on?**" msgstr "**Come gestisco i team a cui appartengo?**" #: ../basics/service-ticket/settings/group.rst:30 +#, fuzzy +#| msgid "" +#| "You don’t – that’s the `administrator’s job `_." msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "" "Non li gestisci - è il `compito dell'amministratore `_." -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2312,15 +2325,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "Questo utente appartiene solo ad un gruppo (\"Utenti\")." -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "Allora, dove posso entrare?" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2332,7 +2345,7 @@ msgstr "" "precedenza." #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "Proprietario" @@ -2387,7 +2400,7 @@ msgstr "" "stato parzialmente risolto." #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "Priorità" @@ -2414,26 +2427,30 @@ msgstr "" "azioni automatiche basate sulla priorità, come ad esempio:" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 +#, fuzzy +#| msgid "" +#| "Priority can also be used as a ticket filter when creating `custom " +#| "overviews`_." msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" "La priorità può essere utilizzata come filtro per ticket quando si creano " "`custom overviews`_." -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2499,12 +2516,19 @@ msgid "What’s the difference between “new” and “open”?" msgstr "Che differenza c'è fra \"nuovo\" ed \"aperto\"?" #: ../basics/service-ticket/settings/state.rst:32 +#, fuzzy +#| msgid "" +#| "States do more than just indicate progress: Zammad has a fine-grained " +#| "time tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that " +#| "uses state information to measure how long it takes for customers to get " +#| "a response on a new ticket or get their issues resolved entirely." msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" "Gli stati sono più che uno strumento per indicare l'avanzamento: Zammad ha " "una precisa funzionalità di misura del tempo (i cosiddetti `service-level " @@ -2513,7 +2537,7 @@ msgstr "" "prima che il cliente riceva una risposta al suo ticket o prima che il " "problema venga completamente risolto." -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasn’t received her first response on " "the issue." @@ -2521,7 +2545,7 @@ msgstr "" "In un ticket *nuovo*, il cliente non ha ancora ricevuto la prima risposta " "riguardante il problema." -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasn’t been resolved." @@ -2529,7 +2553,7 @@ msgstr "" "In un ticket *aperto*, il cliente ha ricevuto una risposta iniziale, ma il " "problema non è ancora stato risolto." -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "⏱️ Tickets in a *pending* state do not accumulate time toward their SLA " "limits." @@ -2537,7 +2561,7 @@ msgstr "" "⏱️ Il tempo che un ticket passa *in attesa* non vengono considerati nei " "limiti SLA." -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if it’s waiting " "on feedback from a third-party supplier who’s out of town until next week." @@ -2547,7 +2571,7 @@ msgstr "" "settimana successiva." #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "Etichette" @@ -2786,7 +2810,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2798,18 +2822,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2820,21 +2846,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2844,11 +2870,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2857,15 +2883,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2873,31 +2901,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2905,15 +2933,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2921,15 +2951,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2938,19 +2970,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2959,16 +2991,16 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 #, fuzzy msgid "Documentation" msgstr "Documentazione dell'operatore Zammad" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2976,21 +3008,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -3000,11 +3032,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -3013,15 +3045,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -3029,58 +3063,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -3088,27 +3123,27 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 #, fuzzy msgid "Groups" msgstr "Gruppi" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -3118,117 +3153,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3238,65 +3275,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "Icinga" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-to’s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3304,66 +3342,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3371,7 +3412,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3379,18 +3420,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3398,45 +3439,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3444,15 +3485,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3461,17 +3502,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3479,15 +3520,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3495,17 +3536,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3513,7 +3554,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3521,65 +3562,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3587,52 +3628,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3640,17 +3682,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3658,43 +3700,43 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 #, fuzzy msgid "Status" msgstr "Stato" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3702,34 +3744,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3738,21 +3781,22 @@ msgid "" "refund, delivery issue, missing…" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3760,19 +3804,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3780,27 +3824,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3826,12 +3871,18 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "**🤔 Hmm? Non vedo “Telefono” nel menu...**" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 #, fuzzy +#| msgid "" +#| "This feature is **optional**; if you don’t see it in the main menu, that " +#| "means your administrator hasn’t enabled it yet. Administrators can learn " +#| "more `here `_." msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" "Questa funzione è **opzionale**; se non la vedi nel menù principale " "significa che il tuo amministratore non l'ha ancora abilitata. Gli " @@ -3839,7 +3890,7 @@ msgstr "" "docs.zammad.org/en/latest/system-integrations.html#integrations-for-phone-" "systems>`_." -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 #, fuzzy msgid "" "🏢 The caller log shows all incoming and outgoing calls **for the entire " @@ -3849,44 +3900,44 @@ msgstr "" "🏢 Il registro chiamate mostra tutte le chiamate in ingresso e in uscita **di " "tutto il team**." -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3894,34 +3945,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3931,7 +3982,7 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 #, fuzzy msgid "" "👤 Click on unrecognized numbers to **create a new customer** or maybe " @@ -3941,13 +3992,13 @@ msgstr "" "nuovo cliente e un nuovo ticket**. (I numeri sconosciuti non possono essere " "aggiunti a clienti esistenti in questo modo)" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -4034,11 +4085,17 @@ msgid "**🤔 Huh? I don’t see “Customer Chat” in the menu...**" msgstr "" #: ../extras/chat.rst:37 +#, fuzzy msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" +"Questa funzione è **opzionale**; se non la vedi nel menù principale " +"significa che il tuo amministratore non l'ha ancora abilitata. Gli " +"amministrazioni possono ottenere ulteriori informazioni `qui `_." #: ../extras/chat.rst:43 msgid "" @@ -4060,8 +4117,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4310,12 +4366,23 @@ msgid "GitLub logo" msgstr "" #: ../extras/github-gitlab-integration.rst:9 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you don’t see it in the main menu, that " +#| "means your administrator hasn’t enabled it yet. Administrators can learn " +#| "more `here `_." msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" +"Questa funzione è **opzionale**; se non la vedi nel menù principale " +"significa che il tuo amministratore non l'ha ancora abilitata. Gli " +"amministrazioni possono ottenere ulteriori informazioni `qui `_." #: ../extras/github-gitlab-integration.rst:18 msgid "Ticket detail view showing activated GitHub & GitLab function" @@ -4399,12 +4466,17 @@ msgid "**🤔 Huh? I don’t see a 🖨 printer tab...**" msgstr "" #: ../extras/i-doit-track-company-property.rst:19 +#, fuzzy msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" +"Questa funzione è **opzionale**; se non la vedi nel menù principale " +"significa che il tuo amministratore non l'ha ancora abilitata. Gli " +"amministrazioni possono ottenere ulteriori informazioni `qui `_." #: ../extras/i-doit-track-company-property.rst:26 msgid "Why?" @@ -4539,7 +4611,20 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +#, fuzzy +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" +"Questa funzione è **opzionale**; se non la vedi nel menù principale " +"significa che il tuo amministratore non l'ha ancora abilitata. Gli " +"amministrazioni possono ottenere ulteriori informazioni `qui `_." + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4547,39 +4632,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4587,21 +4672,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "" @@ -4609,37 +4694,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4650,17 +4735,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4669,13 +4754,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4687,18 +4772,18 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 #, fuzzy msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "**🤔 Hmm? Non vedo “Telefono” nel menu...**" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4706,23 +4791,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4730,7 +4815,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4750,34 +4835,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4785,7 +4870,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4794,19 +4879,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "" @@ -4818,7 +4903,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "" @@ -4830,7 +4915,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "" @@ -4848,38 +4933,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4887,22 +4972,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5460,7 +5545,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5517,8 +5602,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -6026,7 +6111,7 @@ msgstr "**🤔 Hmm? Non vedo “Telefono” nel menu...**" msgid "" "This feature is **optional**; if you don’t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" "Questa funzione è **opzionale**; se non la vedi nel menù principale " "significa che il tuo amministratore non l'ha ancora abilitata. Gli " @@ -6034,19 +6119,19 @@ msgstr "" "docs.zammad.org/en/latest/system-integrations.html#integrations-for-phone-" "systems>`_." -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -6060,16 +6145,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -6079,17 +6164,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -6099,17 +6184,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -6119,30 +6204,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -6150,27 +6235,27 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 #, fuzzy msgid "Adding new drafts" msgstr "Aggiungere nuovi messaggi/note" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -6182,11 +6267,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -6194,7 +6279,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -6204,25 +6289,25 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 #, fuzzy msgid "Existing ticket" msgstr "Trovare i Ticket" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "" @@ -6248,7 +6333,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6713,15 +6798,15 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "Concetti base" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "Concetti avanzati" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "Extra" @@ -6731,24 +6816,19 @@ msgstr "Extra" msgid "Zammad User Documentation" msgstr "Documentazione dell'operatore Zammad" +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" + #~ msgid "" #~ "Any template created by any agent will be available to **all** agents." #~ msgstr "" #~ "Tutti i template creati da tutti gli agenti saranno disponibili per " #~ "**tutti** gli agenti." -#~ msgid "" -#~ "This feature is **optional**; if you don’t see it in the main menu, that " -#~ "means your administrator hasn’t enabled it yet. Administrators can learn " -#~ "more `here `_." -#~ msgstr "" -#~ "Questa funzione è **opzionale**; se non la vedi nel menù principale " -#~ "significa che il tuo amministratore non l'ha ancora abilitata. Gli " -#~ "amministrazioni possono ottenere ulteriori informazioni `qui `_." - #~ msgid "" #~ "🏢 The caller log shows all incoming and outgoing calls **for the entire " #~ "team**." diff --git a/locale/nl/LC_MESSAGES/user-docs.po b/locale/nl/LC_MESSAGES/user-docs.po index 7a3811a4..4b7530aa 100644 --- a/locale/nl/LC_MESSAGES/user-docs.po +++ b/locale/nl/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -35,7 +35,7 @@ msgid "The keyboard shortcut cheat sheet on Windows." msgstr "" #: ../advanced/keyboard-shortcuts.rst:16 ../advanced/tabs.rst:25 -#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:33 +#: ../basics/find-ticket/browse.rst:27 ../basics/find-ticket/search.rst:33 #: ../basics/service-ticket/create.rst:48 #: ../snippets/ui-protip-message-editor-features.rst:1 #: ../basics/service-ticket/follow-up.rst:55 @@ -133,9 +133,9 @@ msgstr "" #: ../advanced/macros.rst:12 msgid "" -"You don’t – that’s the `administrator’s job `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -290,12 +290,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -448,11 +448,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -462,7 +462,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -509,134 +509,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -889,14 +889,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1087,8 +1087,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1283,10 +1283,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1319,7 +1321,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1424,48 +1426,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1476,7 +1479,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1618,7 +1621,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1912,10 +1915,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1928,11 +1932,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1940,14 +1944,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1957,7 +1961,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2093,11 +2097,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2107,15 +2111,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2123,7 +2127,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2164,7 +2168,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2186,24 +2190,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2266,38 +2270,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasn’t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasn’t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "⏱️ Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if it’s waiting " "on feedback from a third-party supplier who’s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2506,7 +2510,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2518,18 +2522,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2540,21 +2546,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2564,11 +2570,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2577,15 +2583,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2593,31 +2601,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2625,15 +2633,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2641,15 +2651,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2658,19 +2670,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2679,15 +2691,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2695,21 +2707,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2719,11 +2731,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2732,15 +2744,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2748,58 +2762,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2807,26 +2822,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2836,117 +2851,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -2956,65 +2973,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-to’s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3022,66 +3040,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3089,7 +3110,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3097,18 +3118,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3116,45 +3137,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3162,15 +3183,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3179,17 +3200,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3197,15 +3218,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3213,17 +3234,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3231,7 +3252,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3239,65 +3260,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3305,52 +3326,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3358,17 +3380,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3376,42 +3398,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3419,34 +3441,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3455,21 +3478,22 @@ msgid "" "refund, delivery issue, missing…" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3477,19 +3501,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3497,27 +3521,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3541,58 +3566,59 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "🏢 The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3600,34 +3626,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3637,19 +3663,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "👤 Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3739,7 +3765,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3760,8 +3786,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4013,8 +4038,8 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4102,8 +4127,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4239,7 +4263,14 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4247,39 +4278,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4287,21 +4318,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "" @@ -4309,37 +4340,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4350,17 +4381,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4369,13 +4400,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4387,17 +4418,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4405,23 +4436,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4429,7 +4460,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4449,34 +4480,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4484,7 +4515,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4493,19 +4524,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "" @@ -4517,7 +4548,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "" @@ -4529,7 +4560,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "" @@ -4547,38 +4578,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4586,22 +4617,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5125,7 +5156,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5177,8 +5208,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5677,22 +5708,22 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5706,16 +5737,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5725,17 +5756,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5745,17 +5776,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5765,30 +5796,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5796,26 +5827,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5827,11 +5858,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5839,7 +5870,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5849,24 +5880,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "" @@ -5892,7 +5923,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6357,18 +6388,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/pl/LC_MESSAGES/user-docs.po b/locale/pl/LC_MESSAGES/user-docs.po index bf0020e4..2844c0ab 100644 --- a/locale/pl/LC_MESSAGES/user-docs.po +++ b/locale/pl/LC_MESSAGES/user-docs.po @@ -7,8 +7,8 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" -"PO-Revision-Date: 2023-09-21 19:18+0000\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" +"PO-Revision-Date: 2023-09-29 11:18+0000\n" "Last-Translator: SamolJacek \n" "Language-Team: Polish \n" @@ -41,7 +41,7 @@ msgid "The keyboard shortcut cheat sheet on Windows." msgstr "Ściąga ze skrótów klawiszowych dla systemu Windows." #: ../advanced/keyboard-shortcuts.rst:16 ../advanced/tabs.rst:25 -#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:33 +#: ../basics/find-ticket/browse.rst:27 ../basics/find-ticket/search.rst:33 #: ../basics/service-ticket/create.rst:48 #: ../snippets/ui-protip-message-editor-features.rst:1 #: ../basics/service-ticket/follow-up.rst:55 @@ -164,23 +164,29 @@ msgstr "" #: ../advanced/macros.rst:10 #, fuzzy msgid "🤔 **How do I make macros?**" -msgstr "🤔 **Jak tworzyć makra?**" +msgstr "🤔 **Jak mogę tworzyć makra?**" #: ../advanced/macros.rst:12 +#, fuzzy msgid "" -"You don’t – that’s the `administrator’s job `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" +"Nie możesz – :admin-docs: to zadanie dla administratora `. Jeśli masz pomysł na makro, którego chciałbyś użyć, twój " +"administrator Zammad prawdopodobnie może go zrealizować." #: ../advanced/macros.rst:17 +#, fuzzy msgid "" "Macros can be applied in one of two ways: on a single ticket, or in bulk." msgstr "" +"Makra można używać na dwa sposoby: do pojedynczego zgłoszenia lub zbiorczo." #: ../advanced/macros.rst:21 msgid "On a Single Ticket" -msgstr "" +msgstr "Na jednym zgłoszeniu" #: ../advanced/macros.rst:23 msgid "" @@ -190,7 +196,7 @@ msgstr "" #: ../advanced/macros.rst:None msgid "Screencast showing how to run a macro within a ticket view." -msgstr "" +msgstr "Screencast pokazujący, jak uruchomić makro w widoku zgłoszenia." #: ../advanced/macros.rst:31 msgid "💾 **Macro = Update**" @@ -202,6 +208,9 @@ msgid "" "` (including typing up a reply to the customer), applying a " "macro will save them, too." msgstr "" +"Jeśli dokonałeś zmian w jakimkolwiek innym :ref:`ustawieniu w zgłoszeniu " +"` (w tym napisanie odpowiedzi do klienta), zastosowanie " +"makra zapisze je również." #: ../advanced/macros.rst:38 msgid "" @@ -209,61 +218,78 @@ msgid "" "any manual changes – including messages to the customer! When in doubt, " "apply your macro and your manual changes *separately.*" msgstr "" +"⚠️ **Ale uwaga:** w przypadku konfliktu działania makra nadpisują wszelkie " +"ręczne zmiany - w tym wiadomości do klienta! W razie wątpliwości stosuj " +"makra i ręczne zmiany *oddzielnie.*" #: ../advanced/macros.rst:0 +#, fuzzy msgid "Screencast showing above described effect that overwrites articles." -msgstr "" +msgstr "Screencast pokazujący opisany powyżej efekt nadpisywania artykułów." #: ../advanced/macros.rst:48 +#, fuzzy msgid "" "If the selected macro adds a note to the ticket, any text entered in the " "message composer will be lost." msgstr "" +"Jeśli wybrane makro doda notatkę do zgłoszenia, wszelki tekst wprowadzony w " +"kreatorze wiadomości zostanie utracony." #: ../advanced/macros.rst:52 msgid "In Bulk" -msgstr "" +msgstr "Zbiorczo" #: ../advanced/macros.rst:54 msgid "To apply a macro to many tickets at the same time:" -msgstr "" +msgstr "Aby zastosować makro do wielu zgłoszeń jednocześnie:" #: ../advanced/macros.rst:56 msgid "open a ticket overview;" -msgstr "" +msgstr "otwórz przegląd zgłoszeń;" #: ../advanced/macros.rst:57 msgid "select your desired tickets;" -msgstr "" +msgstr "wybierz żądane zgłoszenia;" #: ../advanced/macros.rst:58 msgid "click-and-drag to open the “Run Macro” drawer; and" -msgstr "" +msgstr "kliknij i przeciągnij, aby otworzyć menu \"Uruchom makro\"; oraz" #: ../advanced/macros.rst:59 msgid "drop the tickets on your target macro." -msgstr "" +msgstr "upuść zgłoszenie na docelowe makro." #: ../advanced/macros.rst:None msgid "Screencast showing how to run macros via overviews." msgstr "" +"Screencast pokazujący, jak uruchamiać makra za pomocą widoku przeglądów." #: ../advanced/macros.rst:66 +#, fuzzy msgid "" "☝️ **There's just one difference...** When running a macro from the ticket " "view, Zammad may automatically open the next ticket (or close the current " "one, or just stay on it), depending on how the macro was set up." msgstr "" +"☝️ **Jest tylko jedna różnica...** Podczas uruchamiania makra z widoku " +"zgłoszenia, Zammad może automatycznie otworzyć następne zgłoszenie (lub " +"zamknąć bieżące, lub po prostu pozostać na nim), w zależności od tego, jak " +"makro zostało skonfigurowane." #: ../advanced/macros.rst:71 +#, fuzzy msgid "" "When running it from the overviews page, Zammad will always stay on the " "overviews page." msgstr "" +"Po uruchomieniu go ze strony przeglądu, Zammad zawsze pozostanie na stronie " +"przeglądu." #: ../advanced/search.rst:2 +#, fuzzy msgid "Advanced Search" -msgstr "" +msgstr "Wyszukiwanie zaawansowane" #: ../advanced/search.rst:4 msgid "" @@ -271,92 +297,117 @@ msgid "" "you to find e.g. Tickets with specific key words and states. Below " "information will help you to improve your search results." msgstr "" +"W Zammad można ograniczyć wyszukiwanie do określonych informacji. Pozwala to " +"znaleźć np. zgłoszenia z określonymi słowami kluczowymi i stanami. Poniższe " +"informacje pomogą poprawić wyniki wyszukiwania." #: ../advanced/search.rst:8 +#, fuzzy msgid "" "For instance you can search for a specific customer by using ``customer." "attribute``::" msgstr "" +"Na przykład można wyszukać konkretnego klienta za pomocą ``customer." +"attribute``::" #: ../advanced/search.rst:13 msgid "or::" -msgstr "" +msgstr "lub::" #: ../advanced/search.rst:18 +#, fuzzy msgid "" "If you want to run a more complex search you can use conditions with ``()`` " "and ``AND``/``OR`` options::" msgstr "" +"Jeśli chcesz uruchomić bardziej złożone wyszukiwanie, możesz użyć warunków z " +"opcjami ``()`` i ``AND``/``OR``::" #: ../advanced/search.rst:23 +#, fuzzy msgid "**🤓 Search phrases changed for Zammad 4.0**" -msgstr "" +msgstr "**🤓 Zmieniono frazy wyszukiwania dla Zammad 4.0**." #: ../advanced/search.rst:25 +#, fuzzy msgid "With Zammad <=3.6 the following keys contained a string only:" -msgstr "" +msgstr "W Zammad <=3.6 następujące klucze zawierały tylko ciąg znaków:" #: ../advanced/search.rst:27 ../advanced/suggested-workflows.rst:100 msgid "group" -msgstr "" +msgstr "grupa" #: ../advanced/search.rst:28 ../advanced/suggested-workflows.rst:103 msgid "priority" -msgstr "" +msgstr "priorytet" #: ../advanced/search.rst:29 msgid "state" -msgstr "" +msgstr "status" #: ../advanced/search.rst:30 msgid "organization" -msgstr "" +msgstr "organizacja" #: ../advanced/search.rst:32 +#, fuzzy msgid "" "With Zammad >=4.0 these keys contain the whole object. This means you now " "have to add ``.name`` (e. g. ``group.name`` or ``priority.name``) to receive " "the same search results." msgstr "" +"W Zammad >=4.0 klucze te zawierają cały obiekt. Oznacza to, że musisz teraz " +"dodać ``.name`` (np. ``group.name`` lub ``priority.name``), aby otrzymać te " +"same wyniki wyszukiwania." #: ../advanced/search.rst:38 +#, fuzzy msgid "Available attributes" -msgstr "" +msgstr "Dostępne atrybuty" #: ../advanced/search.rst:42 +#, fuzzy msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" +"Aby uzyskać bardziej szczegółową listę dostępnych atrybutów, zajrzyj do " +"naszego :docs:`Zammad System Documentation `." -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 +#, fuzzy msgid "Attributes and their usuage" -msgstr "" +msgstr "Atrybuty i ich wykorzystanie" #: ../advanced/search.rst:1 +#, fuzzy msgid "Attribute" -msgstr "" +msgstr "Atrybut" #: ../advanced/search.rst:1 msgid "possible Values" -msgstr "" +msgstr "możliwe Wartości" #: ../advanced/search.rst:1 +#, fuzzy msgid "Example" -msgstr "" +msgstr "Przykład" #: ../advanced/search.rst:1 +#, fuzzy msgid "Description" -msgstr "" +msgstr "Opis" #: ../advanced/search.rst:1 msgid "number" -msgstr "" +msgstr "liczba" #: ../advanced/search.rst:1 +#, fuzzy msgid "1118566" -msgstr "" +msgstr "1118566" #: ../advanced/search.rst:1 msgid "number:1118566 |br|\\ number:11185*" @@ -364,15 +415,15 @@ msgstr "" #: ../advanced/search.rst:1 msgid "Search for a Ticketnumber" -msgstr "" +msgstr "Wyszukiwanie numeru zgłoszenia" #: ../advanced/search.rst:1 msgid "title" -msgstr "" +msgstr "tytuł" #: ../advanced/search.rst:1 msgid "some title" -msgstr "" +msgstr "jakiś tytuł" #: ../advanced/search.rst:1 msgid "title:\"some title\" |br|\\ title:Printer |br|\\ title: \"some ti*\"" @@ -384,38 +435,52 @@ msgid "" "a AND-Search over the given words. You can also use a single keyword without " "quotation." msgstr "" +"Jeśli potrzebujesz użyć odstępów w wyszukiwanej frazie, użyj cudzysłowów. " +"Zammad wykona wyszukiwanie używając operatora AND nad podanymi słowami. " +"Można również użyć pojedynczego słowa kluczowego bez cudzysłowu." #: ../advanced/search.rst:1 +#, fuzzy msgid "created_at" -msgstr "" +msgstr "created_at" #: ../advanced/search.rst:1 +#, fuzzy msgid "2018-11-18" -msgstr "" +msgstr "2018-11-18" #: ../advanced/search.rst:1 +#, fuzzy msgid "" "created_at:2018-11-18 |br|\\ created_at:[2018-11-15 TO 2018-11-18] |br|\\ " "created_at:>now-1h" msgstr "" +"created_at:2018-11-18 |br|\\ created_at:[2018-11-15 TO 2018-11-18] |br|\\ " +"created_at:>now-1h" #: ../advanced/search.rst:1 +#, fuzzy msgid "" "You can either use a simple date, a date-range or >now-xh. Please note that " "the date format needs to be YYYY-MM-DD" msgstr "" +"Można użyć zwykłej daty, zakresu dat lub >now-xh. Należy pamiętać, że format " +"daty musi być RRRR-MM-DD" #: ../advanced/search.rst:1 +#, fuzzy msgid "state.name" -msgstr "" +msgstr "state.name" #: ../advanced/search.rst:1 +#, fuzzy msgid "new |br|\\ open |br|\\ closed" -msgstr "" +msgstr "nowy |br|\\ otwarty |br|\\ zamknięty" #: ../advanced/search.rst:1 +#, fuzzy msgid "state.name: new |br|\\ state.name:new OR open" -msgstr "" +msgstr "state.name: new |br|\\ state.name:new OR open" #: ../advanced/search.rst:1 msgid "" @@ -423,20 +488,28 @@ msgid "" "OR). Please note that you need to use the english namings for states, unless " "you have custom ticket states defined in your instance." msgstr "" +"Możesz filtrować zgłoszenia po określonym stanie (a nawet łączyć je za " +"pomocą OR). Pamiętaj, że musisz używać angielskich nazw stanów, chyba że " +"masz niestandardowe stany biletów zdefiniowane w swojej instancji." #: ../advanced/search.rst:1 +#, fuzzy msgid "article_count" -msgstr "" +msgstr "article_count" #: ../advanced/search.rst:1 +#, fuzzy msgid "5 |br|\\ [5 TO 10] |br|\\ [5 TO \\*] |br|\\ [\\* TO 5]" -msgstr "" +msgstr "5 |br|\\ [5 TO 10] |br|\\ [5 TO \\*] |br|\\ [\\* TO 5]" #: ../advanced/search.rst:1 +#, fuzzy msgid "" "article_count:5 |br|\\ article_count: [5 TO 10] |br|\\ article_count:[5 TO " "\\*] |br|\\ article_count:[\\* TO 5]" msgstr "" +"article_count:5 |br|\\ article_count: [5 TO 10] |br|\\ article_count:[5 TO \\" +"*] |br|\\ article_count:[\\* TO 5]" #: ../advanced/search.rst:1 msgid "" @@ -444,36 +517,46 @@ msgid "" "search for everything with 5 or more articles or even up to 5 articles, if " "needed)." msgstr "" +"Możesz wyszukiwać zgłoszenia z określoną liczbą artykułów (możesz nawet " +"wyszukiwać wszystko z 5 lub więcej artykułami, a nawet do 5 artykułów, jeśli " +"zajdzie taka potrzeba)." #: ../advanced/search.rst:1 +#, fuzzy msgid "article.from" -msgstr "" +msgstr "article.from" #: ../advanced/search.rst:1 msgid "\\*bob\\*" -msgstr "" +msgstr "\\*bob\\*" #: ../advanced/search.rst:1 +#, fuzzy msgid "article.from:\\*bob\\*" -msgstr "" +msgstr "article.from:\\*bob\\*" #: ../advanced/search.rst:1 msgid "Show all tickets that contain articles from \"Bob\"" -msgstr "" +msgstr "Pokaż wszystkie zgłoszenia zawierające artykuły od \"Bob\"" #: ../advanced/search.rst:1 +#, fuzzy msgid "article.body" -msgstr "" +msgstr "article.body" #: ../advanced/search.rst:1 +#, fuzzy msgid "heat |br|\\ heat~ |br|\\ /joh?n(ath[oa]n)/" -msgstr "" +msgstr "heat |br|\\ heat~ |br|\\ /joh?n(ath[oa]n)/" #: ../advanced/search.rst:1 +#, fuzzy msgid "" "article.body:heat |br|\\ article.body:heat~ |br|\\ articlebody:/joh?" "n(ath[oa]n)/" msgstr "" +"article.body:heat |br|\\ article.body:heat~ |br|\\ " +"articlebody:/joh?n(ath[oa]n)/" #: ../advanced/search.rst:1 msgid "" @@ -482,12 +565,16 @@ msgid "" "\"head\". Zammad will also allow you to use regular expressions, where ever " "the attributes allows it." msgstr "" +"Pierwszy przykład pokazuje każde zgłoszenie zawierający słowo \"heat\" - " +"można również użyć operatora rozmytego \"~\", aby wyszukać podobne słowa, " +"np. takie jak \"head\". Zammad pozwala również na użycie wyrażeń " +"regularnych, jeśli tylko atrybuty na to pozwalają." -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" -msgstr "" +msgstr "**Łączenie fraz wyszukiwania**" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -496,182 +583,206 @@ msgid "" "receive search results that you want to exclude, you can use negation ``!``. " "Below are some examples that you could use with this:" msgstr "" +"Frazy wyszukiwania można łączyć za pomocą ``AND``, ``OR`` i ``TO``, w " +"zależności od sytuacji i używanych fraz. W razie potrzeby, w przypadku " +"złożonych wyszukiwań, można łączyć części frazy wyszukiwania za pomocą ``()``" +". Pozwala to na połączenie kilku fraz z różnymi zależnościami (AND/OR). W " +"przypadku otrzymania wyników wyszukiwania, które chcesz wykluczyć, możesz " +"użyć negacji ``!``. Poniżej znajduje się kilka przykładów, które można " +"wykorzystać:" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" -msgstr "" +msgstr "Przykłady kombinacji fraz wyszukiwania" #: ../advanced/search.rst:1 msgid "Search phrase" -msgstr "" +msgstr "Szukana fraza" #: ../advanced/search.rst:1 +#, fuzzy msgid "" "state.name:(closed OR open) AND (priority.name:\"2 normal\" OR tags:feedback)" msgstr "" +"state.name:(closed OR open) AND (priority.name: \"2 normal\" OR " +"tags:feedback)" #: ../advanced/search.rst:1 +#, fuzzy msgid "" "Show every ticket that state is either closed or open and has priority " "normal or the tag feedback." msgstr "" +"Pokaż każde zgłoszenie, którego stan jest zamknięty lub otwarty i ma " +"priorytet normalny lub tag opinii." #: ../advanced/search.rst:1 +#, fuzzy msgid "" "state.name:(closed OR open) AND (priority.name:\"2 normal\" OR tags:" "feedback) AND !(*Zammad*)" msgstr "" +"state.name:(closed OR open) AND (priority.name: \"2 normal\" OR " +"tags:feedback) AND !(*Zammad*)" #: ../advanced/search.rst:1 msgid "" "This gets the same result as above, expect that we don't want the ticket to " "contain anything matching to \"Zammad\"" msgstr "" +"To daje taki sam wynik jak powyżej, ale nie chcemy, aby zgłoszenie zawierało " +"cokolwiek pasującego do \"Zammad\"" #: ../advanced/search.rst:1 +#, fuzzy msgid "owner.email:bob@example.net AND state.name:(open OR new)" -msgstr "" +msgstr "owner.email:bob@example.net AND state.name:(open OR new)" #: ../advanced/search.rst:1 msgid "Show Tickets from bob@example.net that are either open or new" -msgstr "" +msgstr "Pokaż zgłoszenia od bob@example.net, które są otwarte lub nowe" #: ../advanced/search.rst:1 +#, fuzzy msgid "state.name:pending* AND article_count:[1 TO 5]" -msgstr "" +msgstr "state.name:pending* AND article_count:[1 TO 5]" #: ../advanced/search.rst:1 +#, fuzzy msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" +"Pokaż wszystko z dowolnym stanem oczekiwania i liczbą artykułów od 1 do 5." -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" -msgstr "" +msgstr "Niektóre atrybuty zgłoszenia i ich typy" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" +"Poniżej znajdują się najważniejsze atrybuty posortowane według zgłoszeń i " +"artykułów." -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -924,14 +1035,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1122,8 +1233,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1318,10 +1429,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1354,7 +1467,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1459,48 +1572,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1511,7 +1625,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1653,7 +1767,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1947,10 +2061,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1963,11 +2078,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1975,14 +2090,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1992,7 +2107,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2128,11 +2243,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2142,15 +2257,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2158,7 +2273,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2199,7 +2314,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2221,24 +2336,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2301,38 +2416,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasn’t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasn’t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "⏱️ Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if it’s waiting " "on feedback from a third-party supplier who’s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2547,7 +2662,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2559,18 +2674,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2581,21 +2698,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2605,11 +2722,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2618,15 +2735,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2634,31 +2753,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2666,15 +2785,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2682,15 +2803,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2699,19 +2822,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2720,15 +2843,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2736,21 +2859,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2760,11 +2883,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2773,15 +2896,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2789,58 +2914,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2848,26 +2974,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2883,117 +3009,119 @@ msgstr "" "kontrolowane przez grupy. Możliwe uprawnienia to \"pełny dostęp\", \"tylko " "do odczytu\" i \"brak dostępu\"." -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3003,65 +3131,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-to’s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3069,66 +3198,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3136,7 +3268,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3144,18 +3276,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3163,45 +3295,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3209,15 +3341,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3226,17 +3358,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3244,15 +3376,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3260,17 +3392,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3278,7 +3410,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3286,65 +3418,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3352,52 +3484,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3405,17 +3538,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3423,42 +3556,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3466,34 +3599,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3502,21 +3636,22 @@ msgid "" "refund, delivery issue, missing…" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3524,19 +3659,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3544,27 +3679,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3588,58 +3724,59 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "🏢 The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3647,34 +3784,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3684,19 +3821,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "👤 Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3786,7 +3923,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3807,8 +3944,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4060,8 +4196,8 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4149,8 +4285,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4286,7 +4421,14 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4294,39 +4436,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4334,21 +4476,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "" @@ -4356,37 +4498,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4397,17 +4539,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4416,13 +4558,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4434,17 +4576,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4452,23 +4594,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4476,7 +4618,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4496,34 +4638,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4531,7 +4673,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4540,19 +4682,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "" @@ -4564,7 +4706,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "" @@ -4576,7 +4718,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "" @@ -4594,38 +4736,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4633,22 +4775,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5172,7 +5314,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5224,8 +5366,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5724,22 +5866,22 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5753,16 +5895,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5772,17 +5914,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5792,17 +5934,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5812,30 +5954,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5843,26 +5985,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5874,11 +6016,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5886,7 +6028,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5896,24 +6038,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "" @@ -5939,7 +6081,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6404,18 +6546,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/pt_BR/LC_MESSAGES/user-docs.po b/locale/pt_BR/LC_MESSAGES/user-docs.po index 43ece64f..b46056a2 100644 --- a/locale/pt_BR/LC_MESSAGES/user-docs.po +++ b/locale/pt_BR/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2022-08-01 14:09+0000\n" "Last-Translator: Erico Cesar \n" "Language-Team: Portuguese (Brazil) `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -299,12 +299,12 @@ msgstr "Atributos disponíveis" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "Atributos e sua utilizaçã" @@ -481,11 +481,11 @@ msgstr "" "permite a busca utilizando expressões regulares, sempre que o atributo " "permitir, como no terceiro exemplo." -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -495,7 +495,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "Exemplos de combinações de termos de buscas" @@ -547,11 +547,11 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "Retorna tudo que estiver pendente e que tenham entre 1 e 5 artigos." -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "Alguns atributos dos chamados e os seus respectivos tipos" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." @@ -559,137 +559,137 @@ msgstr "" "Abaixo você encontra os atributos mais importantes ordenados por chamado e " "artigo." -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "Atributos do ticket" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "number: texto" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "title: texto" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "owner: objeto (owner.firstname, owner.lastname, owner.email, ...)" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" "customer: objeto (customer.firstname, customer.lastname, customer.email, ...)" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "first_response_at: rótulo de tempo (timestamp)" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" "first_response_in_min: inteiro (tempo em minutos úteis para a primeira " "resposta)" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "close_at: rótulo de tempo" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "close_in_min: inteiro (minutos úteis para fechar)" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" "last_contact_at: rótulo de tempo (registro de tempo do último contato do " "cliente ou do agente)" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" "last_contact_agent_at: rótulo de tempo (registro de tempo do último contato " "do agente)" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" "last_contact_customer_at: rótulo de tempo (registro de tempo do último " "contato do cliente)" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "create_article_type: texto (email | phone | web | ...)" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "create_article_sender: texto (cliente | agente | sistema)" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "article_count: inteiro (quantidade de artigos)" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" "escalation_at: rótulo de tempo (registro de tempo do momento em que o " "chamado escalou a SLA)" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" "pending_time: timestamp (registro de tempo até quando o chamado ficará " "pendente)" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "Atributos do artigo" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "article.from: texto" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "article.to: texto" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "article.cc: texto" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "article.subject: texto" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "article.body: texto" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -961,7 +961,7 @@ msgstr "Organizações" msgid "Omnisearch" msgstr "Resultados da busca" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" @@ -970,7 +970,7 @@ msgstr "" "**representadas por cores:**" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "|grn|" @@ -1174,8 +1174,8 @@ msgstr "Personalização de módulos de texto" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1421,10 +1421,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1473,7 +1475,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" "Este recurso é **opcional**; Se você não o vê no menu, significa que o " "administrador ainda não o ativou. Administradores podem saber mais `aqui " @@ -1593,19 +1595,19 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "**Meus chamados** (*apenas chamados atribuídos abertos ou suspensos*)" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "**Não atribuídos e abertos**" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" @@ -1613,11 +1615,11 @@ msgstr "" "**Meus chamados suspensos vencidos** (chamados marcados como suspensos e " "atualmente vencidos)" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "**Abertos** (todos os chamados abertos do sistema)" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" @@ -1625,20 +1627,21 @@ msgstr "" "**Chamados suspensos vencidos** (todos os chamados *suspensos* do sistema e " "atualmente vencidos)" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "Clique no cabeçalho das colunas para alterar a ordenação exibida." -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "Clique e arraste os divisores das colunas para ajustar a sua largura." -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1649,7 +1652,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1822,7 +1825,7 @@ msgstr "" "O título do chamado que será usado como **assunto** de todos os e-mails " "trocados." -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "Cliente" @@ -2162,13 +2165,14 @@ msgstr "" #, fuzzy msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" "Este recurso é **opcional**; Se você não o vê no menu, significa que o " "administrador ainda não o ativou. Administradores podem saber mais `aqui " "`_." -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -2181,11 +2185,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "**🙅 Estou trabalhando aqui!**" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -2198,7 +2202,7 @@ msgstr "" "demanda ou mudanças feitas por um agente podem acidentalmente serem " "desfeitas por outro." -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " @@ -2208,7 +2212,7 @@ msgstr "" "potenciais exibindo avatares na parte inferior esquerda para cada agente que " "estiver acessando o mesmo chamado." -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -2220,7 +2224,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2387,14 +2391,18 @@ msgid "**So how do I manage which team I’m on?**" msgstr "**Então, como gerencio o grupo a que pertenço?**" #: ../basics/service-ticket/settings/group.rst:30 +#, fuzzy +#| msgid "" +#| "You don’t – that’s the `administrator’s job `_." msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "" "Você não precisa, esta é uma `tarefa do administrador `_." -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2407,15 +2415,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "Este usuário pertence a apenas um grupo (\"Usuários\")." -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "Então, onde eu entro?" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2427,7 +2435,7 @@ msgstr "" "discutido este procedimento com você com antecedência." #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "Proprietário" @@ -2484,7 +2492,7 @@ msgstr "" "vice-versa) depois que ele tiver resolvido o assunto parcialmente." #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "Prioridade" @@ -2511,24 +2519,24 @@ msgstr "" "disparada com base nos valores da prioridade, por exemplo:" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2597,12 +2605,19 @@ msgid "What’s the difference between “new” and “open”?" msgstr "Qual a diferença entre *novo* e *aberto*?" #: ../basics/service-ticket/settings/state.rst:32 +#, fuzzy +#| msgid "" +#| "States do more than just indicate progress: Zammad has a fine-grained " +#| "time tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that " +#| "uses state information to measure how long it takes for customers to get " +#| "a response on a new ticket or get their issues resolved entirely." msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" "A situação faz mais que apenas indicar o progresso: o Zammad possui um " "recurso de contagem de tempo refinado (conhecido como “\\ `contrato de nível " @@ -2611,7 +2626,7 @@ msgstr "" "receber uma resposta para um novo chamado ou conseguir que sua demanda seja " "resolvida por completo." -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasn’t received her first response on " "the issue." @@ -2619,7 +2634,7 @@ msgstr "" "Em um chamado *novo*, o cliente ainda não recebeu sua primeira resposta para " "a sua demanda." -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasn’t been resolved." @@ -2627,7 +2642,7 @@ msgstr "" "Em um chamado *aberto*, o cliente recebeu uma resposta inicial, mas a sua " "demanda ainda não foi resolvida." -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "⏱️ Tickets in a *pending* state do not accumulate time toward their SLA " "limits." @@ -2635,7 +2650,7 @@ msgstr "" "⏱️ Chamados na situação *pendente* não acumula tempo de trabalho e não aciona " "os limites de uma SLA." -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if it’s waiting " "on feedback from a third-party supplier who’s out of town until next week." @@ -2645,7 +2660,7 @@ msgstr "" "semana, por exemplo." #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "Tags" @@ -2883,7 +2898,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2895,18 +2910,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2917,21 +2934,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2941,11 +2958,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "Fluxos de Trabalho" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2954,15 +2971,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2970,31 +2989,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -3002,15 +3021,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -3018,15 +3039,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -3035,19 +3058,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -3056,16 +3079,16 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 #, fuzzy msgid "Documentation" msgstr "Documentação do Agente Zammad" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -3073,21 +3096,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -3097,11 +3120,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -3110,15 +3133,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -3126,59 +3151,60 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 #, fuzzy msgid "Elasticsearch" msgstr "Resultados da busca" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -3186,27 +3212,27 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 #, fuzzy msgid "Groups" msgstr "Grupos" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -3216,117 +3242,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "GitLab" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3336,65 +3364,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "Icinga" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-to’s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3402,66 +3431,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3469,7 +3501,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3477,18 +3509,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3496,45 +3528,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "Monit" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "Nagios" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3542,15 +3574,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3559,17 +3591,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "Organização" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3577,15 +3609,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3593,17 +3625,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3611,7 +3643,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3619,65 +3651,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3685,52 +3717,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "Sipgate" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3738,17 +3771,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3756,42 +3789,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "Status" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3799,35 +3832,36 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 #, fuzzy msgid "(Ticket) Template" msgstr "Modelos de chamados" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3836,21 +3870,22 @@ msgid "" "refund, delivery issue, missing…" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "Usuário" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3858,19 +3893,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3878,27 +3913,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3923,18 +3959,25 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "**🤔 Hum? Eu não vejo nenhuma aba **Telefone** no menu...**" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 #, fuzzy +#| msgid "" +#| "This feature is **optional**; if you don’t see it in the main menu, that " +#| "means your administrator hasn’t enabled it yet. Administrators can learn " +#| "more `here `_." msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" "Este recurso é **opcional**; Se você não o vê no menu, significa que o " -"administrador ainda não o ativou. Administradores podem saber mais `aqui " -"`_." +"administrador ainda não o ativou. Administradores podem ver mais `aqui " +"`_." -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 #, fuzzy msgid "" "🏢 The caller log shows all incoming and outgoing calls **for the entire " @@ -3944,45 +3987,45 @@ msgstr "" "🏢 O registro de chamadas exibe todas as chamadas de entrada e de saída **de " "todo do time**." -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 #, fuzzy msgid "New Ticket dialogue" msgstr "Novos chamados" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3990,34 +4033,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -4027,7 +4070,7 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 #, fuzzy msgid "" "👤 Click on unrecognized numbers to **create a new customer** or maybe " @@ -4037,13 +4080,13 @@ msgstr "" "novo cliente e um ticket**. Números de telefones desconhecidos não podem ser " "adicionados a clientes existentes desta forma" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -4140,10 +4183,15 @@ msgid "**🤔 Huh? I don’t see “Customer Chat” in the menu...**" msgstr "**🤔 Heim? Eu não vejo nenhum menu de \"Bate-papo\" com o cliente...**" #: ../extras/chat.rst:37 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you don’t see it in the main menu, that " +#| "means your administrator hasn’t enabled it yet. Administrators can learn " +#| "more `here `_." msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "Este recurso é **opcional**; Se você não o vê no menu, significa que o " "administrador ainda não o ativou. Administradores podem saber mais `aqui " @@ -4170,9 +4218,12 @@ msgid "📋 Copy & paste **supports 🌄 inline images** as well as plain text." msgstr "" #: ../extras/chat.rst:50 +#, fuzzy +#| msgid "" +#| "⌨️ Live chat supports `text modules `_." msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" "⌨️ Os bate-papos suportam `módulos de texto `_." @@ -4453,11 +4504,17 @@ msgid "GitLub logo" msgstr "" #: ../extras/github-gitlab-integration.rst:9 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you don’t see it in the ticket pane, " +#| "that means your administrator hasn’t enabled it yet. Administrators can " +#| "learn more `here `_." msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "Este recurso é **opcional**; se você não o vir no painel de chamados, " "significa que seu administrador ainda não o habilitou. Os administradores " @@ -4556,12 +4613,15 @@ msgid "**🤔 Huh? I don’t see a 🖨 printer tab...**" msgstr "" #: ../extras/i-doit-track-company-property.rst:19 +#, fuzzy msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" +"Este recurso é **opcional**; Se você não o vê no menu, significa que o " +"administrador ainda não o ativou. Administradores podem saber mais `aqui " +"`_." #: ../extras/i-doit-track-company-property.rst:26 msgid "Why?" @@ -4696,7 +4756,18 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +#, fuzzy +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" +"Este recurso é **opcional**; Se você não o vê no menu, significa que o " +"administrador ainda não o ativou. Administradores podem saber mais `aqui " +"`_." + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4704,39 +4775,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4744,21 +4815,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "" @@ -4766,37 +4837,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4807,17 +4878,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4826,13 +4897,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4844,18 +4915,18 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 #, fuzzy msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "**🤔 Hum? Eu não vejo nenhuma aba **Telefone** no menu...**" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4863,23 +4934,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4887,7 +4958,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4907,34 +4978,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4942,7 +5013,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4951,19 +5022,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "" @@ -4975,7 +5046,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "" @@ -4987,7 +5058,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "" @@ -5005,38 +5076,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5044,22 +5115,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5650,7 +5721,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5713,8 +5784,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -6262,25 +6333,25 @@ msgstr "**🤔 Hum? Eu não vejo nenhuma aba **Telefone** no menu...**" msgid "" "This feature is **optional**; if you don’t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" "Este recurso é **opcional**; Se você não o vê no menu, significa que o " "administrador ainda não o ativou. Administradores podem saber mais `aqui " "`_." -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -6294,16 +6365,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -6313,17 +6384,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -6333,18 +6404,18 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 #, fuzzy msgid "Existing tickets (Ticket zoom)" msgstr "Chamados atuais" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -6354,30 +6425,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -6385,28 +6456,28 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 #, fuzzy msgid "New ticket" msgstr "Novos chamados" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 #, fuzzy msgid "Adding new drafts" msgstr "Adicionando novas mensagens / notas" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -6418,11 +6489,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -6430,7 +6501,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -6440,25 +6511,25 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 #, fuzzy msgid "Existing ticket" msgstr "Chamados atuais" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "" @@ -6484,7 +6555,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6949,15 +7020,15 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "Fundamentos" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "Tópicos Avançados" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "Extras" @@ -6967,6 +7038,13 @@ msgstr "Extras" msgid "Zammad User Documentation" msgstr "Documentação do Agente Zammad" +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" + #~ msgid "" #~ "To create a new template, start by filling in a new ticket as usual. " #~ "Then, instead of submitting the ticket form, use the **template dialog** " @@ -6991,17 +7069,6 @@ msgstr "Documentação do Agente Zammad" #~ "Any template created by any agent will be available to **all** agents." #~ msgstr "Qualquer modelo criado estará disponível para **todos** os agentes." -#~ msgid "" -#~ "This feature is **optional**; if you don’t see it in the main menu, that " -#~ "means your administrator hasn’t enabled it yet. Administrators can learn " -#~ "more `here `_." -#~ msgstr "" -#~ "Este recurso é **opcional**; Se você não o vê no menu, significa que o " -#~ "administrador ainda não o ativou. Administradores podem ver mais `aqui " -#~ "`_." - #~ msgid "" #~ "🏢 The caller log shows all incoming and outgoing calls **for the entire " #~ "team**." diff --git a/locale/ru/LC_MESSAGES/user-docs.po b/locale/ru/LC_MESSAGES/user-docs.po index 7cd98d31..70b30562 100644 --- a/locale/ru/LC_MESSAGES/user-docs.po +++ b/locale/ru/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2023-09-09 23:18+0000\n" "Last-Translator: ElectroKos \n" "Language-Team: Russian `_. If you have an idea for a macro " +#| "you’d like to use, your Zammad admin can probably make it happen." msgid "" -"You don’t – that’s the `administrator’s job `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" "Ты не можешь – это `работа администратора `_. Если у тебя есть идеи для макроса который " @@ -314,12 +319,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -481,11 +486,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -495,7 +500,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -542,134 +547,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -922,14 +927,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "|grn|" @@ -1120,8 +1125,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1316,10 +1321,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1352,7 +1359,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1459,48 +1466,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1511,7 +1519,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1653,7 +1661,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1947,10 +1955,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1963,11 +1972,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1975,14 +1984,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1992,7 +2001,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2128,11 +2137,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2142,15 +2151,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2158,7 +2167,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2199,7 +2208,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2221,24 +2230,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2301,38 +2310,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasn’t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasn’t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "⏱️ Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if it’s waiting " "on feedback from a third-party supplier who’s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2543,7 +2552,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2555,18 +2564,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2577,21 +2588,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2601,11 +2612,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2614,15 +2625,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2630,31 +2643,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2662,15 +2675,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2678,15 +2693,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2695,19 +2712,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2716,15 +2733,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2732,21 +2749,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2756,11 +2773,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2769,15 +2786,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2785,58 +2804,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2844,26 +2864,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2873,117 +2893,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -2993,65 +3015,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-to’s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3059,66 +3082,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3126,7 +3152,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3134,18 +3160,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3153,45 +3179,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3199,15 +3225,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3216,17 +3242,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3234,15 +3260,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3250,17 +3276,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3268,7 +3294,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3276,65 +3302,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3342,52 +3368,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3395,17 +3422,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3413,42 +3440,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3456,34 +3483,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3492,21 +3520,22 @@ msgid "" "refund, delivery issue, missing…" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3514,19 +3543,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3534,27 +3563,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3578,58 +3608,59 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "🏢 The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3637,34 +3668,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3674,19 +3705,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "👤 Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3776,7 +3807,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3797,8 +3828,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4050,8 +4080,8 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4139,8 +4169,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4276,7 +4305,14 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4284,39 +4320,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4324,21 +4360,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "" @@ -4346,37 +4382,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4387,17 +4423,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4406,13 +4442,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4424,17 +4460,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4442,23 +4478,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4466,7 +4502,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4486,34 +4522,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4521,7 +4557,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4530,19 +4566,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "" @@ -4554,7 +4590,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "" @@ -4566,7 +4602,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "" @@ -4584,38 +4620,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4623,22 +4659,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5168,7 +5204,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5220,8 +5256,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5720,22 +5756,22 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5749,16 +5785,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5768,17 +5804,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5788,17 +5824,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5808,30 +5844,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5839,26 +5875,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5870,11 +5906,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5882,7 +5918,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5892,26 +5928,26 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 #, fuzzy #| msgid "Finding Tickets" msgid "Existing ticket" msgstr "Поиск Тикетов" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "" @@ -5937,7 +5973,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6402,18 +6438,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/sr/LC_MESSAGES/user-docs.po b/locale/sr/LC_MESSAGES/user-docs.po index c3830523..bcc32b4c 100644 --- a/locale/sr/LC_MESSAGES/user-docs.po +++ b/locale/sr/LC_MESSAGES/user-docs.po @@ -7,8 +7,8 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" -"PO-Revision-Date: 2023-09-20 14:18+0000\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" +"PO-Revision-Date: 2023-09-28 07:18+0000\n" "Last-Translator: Dusan Vuckovic \n" "Language-Team: Serbian \n" @@ -41,7 +41,7 @@ msgid "The keyboard shortcut cheat sheet on Windows." msgstr "Листа пречица на тастатури за Windows." #: ../advanced/keyboard-shortcuts.rst:16 ../advanced/tabs.rst:25 -#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:33 +#: ../basics/find-ticket/browse.rst:27 ../basics/find-ticket/search.rst:33 #: ../basics/service-ticket/create.rst:48 #: ../snippets/ui-protip-message-editor-features.rst:1 #: ../basics/service-ticket/follow-up.rst:55 @@ -147,13 +147,13 @@ msgstr "🤔 **Како да направим макрое?**" #: ../advanced/macros.rst:12 msgid "" -"You don’t – that’s the `administrator’s job `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" -"Никако – то је `администраторов посао `_. Уколико имате идеју за макро који бисте желели " -"да користите, ваш Zammad администратор вероватно може то и да оствари." +"Никако – то је :admin-docs:`администраторов посао `. " +"Уколико имате идеју за макро који бисте желели да користите, ваш Zammad " +"администратор вероватно може то и да оствари." #: ../advanced/macros.rst:17 msgid "" @@ -335,15 +335,15 @@ msgstr "Доступни атрибути" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -"За детаљнију листу доступних атрибута погледајте нашу `Zammad " -"администраторску документацију `_" +"За детаљнију листу доступних атрибута погледајте нашу :docs:`Zammad " +"администраторску документацију `." -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "Атрибути и њихова употреба" @@ -515,11 +515,11 @@ msgstr "" "Zammad ће вам такође омогућити да користите регуларне изразе, где год то " "атрибути дозвољавају." -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "**Комбиновање фраза за претрагу**" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -536,7 +536,7 @@ msgstr "" "користити негацију ``!``. Испод су неки примери које можете користити са " "овим операторима:" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "Примери комбинација фраза за претрагу" @@ -591,141 +591,141 @@ msgstr "state.name:pending* AND article_count:[1 TO 5]" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "Прикажи све са било којим стањем на чекању и бројем чланака од 1 до 5." -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "Неки атрибути тикета и њихов тип" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "Испод можете пронаћи најважније атрибуте груписане по тикету и чланку." -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "Атрибути тикета" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "number: текст" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "title: текст" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "group: објекат (group.name, ...)" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "priority: објекат (priority.name, ...)" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "state: објекат (state.name, ...)" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "organization: објекат (organization.name, ...)" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "owner: објекат (owner.firstname, owner.lastname, owner.email, …)" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" "customer: објекат (customer.firstname, customer.lastname, customer.email, …)" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "first_response_at: временска ознака" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "first_response_in_min: цео број (радних минута до првог одговора)" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "close_at: временска ознака" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "close_in_min: цео број (радних минута до затварања)" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" "last_contact_at: временска ознака (последњи контакт од стране клијента или " "оператера)" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" "last_contact_agent_at: временска ознака (последњи контакт од стране " "оператера)" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" "last_contact_customer_at: временска ознака (последњи контакт од стране " "клијента)" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "create_article_type: текст (email|phone|web|…)" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "create_article_sender: текст (Customer|Agent|System)" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "article_count: цео број" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "escalation_at: временска ознака" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "pending_time: временска ознака" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "Атрибути чланка" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "article.from: текст" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "article.to: текст" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "article.cc: текст" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "article.subject: текст" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "article.body: текст" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "article.attachment.title: текст (назив датотеке прилога)" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "article.attachment.content: текст (садржај прилога)" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "article.attachment.content_type: текст (тип датотеке, нпр. PDF)" @@ -1039,7 +1039,7 @@ msgstr "Организације" msgid "Omnisearch" msgstr "Свеобухватна претрага" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" @@ -1048,7 +1048,7 @@ msgstr "" "бојама:**" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "|grn|" @@ -1278,11 +1278,11 @@ msgstr "Прилагођавање текстуалних исечака" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" -"Администратори могу да сазнају више о прилагођавању текстуалних исечака " -"`овде `_." +"Администратори могу да сазнају више о прилагођавању текстуалних исечака :" +"admin-docs:`овде `." #: ../advanced/ticket-actions.rst:2 msgid "Ticket Actions" @@ -1523,10 +1523,14 @@ msgstr "" "вам пружи потребну дозволу." #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." -msgstr "`Сазнајте више о шаблонима тикета у администраторској документацији`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." +msgstr "" +"Сазнајте више о шаблонима тикета :admin-docs:`у администраторској " +"документацији `." -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "Ова дозвола је доступна од Zammad 5.3." @@ -1564,11 +1568,11 @@ msgstr "**🤔 Хм? Не видим дијалог „Обрачун време msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" "Ова функција је **опциона**; ако је не видите сваки пут кад освежите тикет, " "то значи да је ваш администратор још није укључио. Администратори могу " -"сазнати више `овде `." +"сазнати више :admin-docs:`овде `." #: ../advanced/time-accounting.rst:21 msgid "**In which unit is the accounted time recorded?**" @@ -1690,21 +1694,21 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -"Постоји **шест уграђених прегледа** (Zammad администратор може да `дода " -"још`_ са прилагођеним филтерима):" +"Постоји **шест уграђених прегледа** (Zammad администратор може да :admin-" +"docs:`дода још ` са прилагођеним филтерима):" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "**Моји додељени тикети** (само *отворено/на чекању*)" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "**Недодељени и отворени**" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" @@ -1712,11 +1716,11 @@ msgstr "" "**Моји тикети са достигнутим временом чекања** (претходно означени *на " "чекању* и тренутно доспели)" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "**Отворено** (за цео систем)" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" @@ -1724,21 +1728,23 @@ msgstr "" "**Тикети са достигнутим временом чекања** (на целом систему, претходно " "означени као *на чекању* и тренутно доспели)" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -"**Ескалирано** (на нивоу система, неиспуњавање `споразума о нивоу услуге`_)" +"**Ескалирано** (на нивоу система, неиспуњавање :admin-docs:`споразума о " +"нивоу услуге `)" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "Кликните на наслове колона да бисте променили редослед приказа." -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "Кликните и превуците ивице колона да бисте прилагодили њихову ширину." -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1751,7 +1757,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "Преглед са приказом 3 тикета са различитим приоритетима" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1912,7 +1918,7 @@ msgid "" msgstr "" "Наслов тикета ће се користити као **предмет** за све преписке путем имејла." -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "Клијент" @@ -2267,13 +2273,14 @@ msgstr "**🧐 Хм? Не могу да видим временске ознак #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" "SLA су опциони и захтевају конфигурацију од стране администратора инстанце. " -"Администратори могу да сазнају више `о SLA у нашој документацији " -"администратора`_." +"Администратори могу да сазнају више о SLA :admin-docs:у нашој " +"администраторској документацији `." -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -2292,11 +2299,11 @@ msgstr "" "ескалације и добија\n" "детаљније информације о ескалацији" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "**🙅 Радим овде!**" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -2308,7 +2315,7 @@ msgstr "" "могу добити опречне одговоре о истом питању од оба оператера; или промене " "које је направио један оператер може случајно да поништи други." -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " @@ -2318,7 +2325,7 @@ msgstr "" "потенцијалне сукобе тако што ће приказати аватар у доњем левом углу за " "сваког оператера који има отворени приказ тикета." -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -2330,7 +2337,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "Упозорење о сукобу тикета" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2493,13 +2500,13 @@ msgstr "**Па како да управљам тимом чији сам чла #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "" -"Никако – то је `посао администратора `_." +"Никако – то је :admin-docs:`посао администратора `." -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2511,15 +2518,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "Мени Профил > Обавештења" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "Овај корисник припада само једној групи („Users“)." -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "Па где ја припадам?" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2530,7 +2537,7 @@ msgstr "" "администратор претходно разговарао о процедури са вама." #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "Власник" @@ -2583,7 +2590,7 @@ msgstr "" "делимично решен." #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "Приоритет" @@ -2610,26 +2617,26 @@ msgstr "" "активирају на основу ове вредности, као што су:" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," -msgstr "`споразуми о нивоу услуга`_," +msgid ":admin-docs:`service-level agreements `," +msgstr ":admin-docs:`уговори о нивоу услуга `," #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" -msgstr "`окидачи`_, и" +msgid ":admin-docs:`triggers `, and" +msgstr ":admin-docs:`окидачи `, и" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." -msgstr "`планирани догађаји`_." +msgid ":admin-docs:`scheduled events `." +msgstr ":admin-docs:`догађаји планера `." #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -"Приоритет се такође може користити као филтер тикета при креирању " -"`прилагођених прегледа`_." +"Приоритет се такође може користити као филтер тикета при креирању :admin-" +"docs:`прилагођених прегледа `." -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2703,24 +2710,24 @@ msgstr "Која је разлика између „новог“ и „отв #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" "Стања раде много више него што указују на напредак: Zammad има детаљну " -"функцију праћења времена (тзв. „`уговоре o нивоу услуге `_”, или SLA) који користи информације " -"о стању да измери колико је времена потребно клијентима да добију одговор на " -"нови тикет или да у потпуности реше своје проблеме." +"функцију праћења времена (тзв. „:admin-docs:`уговоре o нивоу услуге `”, или SLA) који користи информације о стању да измери " +"колико је времена потребно клијентима да добију одговор на нови тикет или да " +"у потпуности реше своје проблеме." -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasn’t received her first response on " "the issue." msgstr "У *новом* тикету, клијент још увек није добио први одговор на проблем." -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasn’t been resolved." @@ -2728,13 +2735,13 @@ msgstr "" "У *отвореном* тикету, корисник је добио почетни одговор, али проблем још " "увек није решен." -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "⏱️ Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "⏱️ Тикети *на чекању* не акумулирају време за своја SLA ограничења." -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if it’s waiting " "on feedback from a third-party supplier who’s out of town until next week." @@ -2743,7 +2750,7 @@ msgstr "" "на повратне информације од подизвођача који је ван града до идуће недеље." #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "Ознаке" @@ -3012,7 +3019,7 @@ msgstr "Можете сазнати више у нашој `секцији Ау msgid "B" msgstr "B" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "Брендинг" @@ -3027,19 +3034,22 @@ msgstr "" "потписе и интегришете логотип своје компаније у апликацију." #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -"`Сазнајте више о опцијама брендирања у администраторској документацији`_." +"Сазнајте више о опцијама брендирања :admin-docs:`у администраторској " +"документацији `." -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "C" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "Прилагођени развој (CD)" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -3057,11 +3067,11 @@ msgstr "" "по цени о којој се претходно договоримо (а која се заснива на очекиваним " "сатима рада програмера)." -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "Листа измена" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." @@ -3069,11 +3079,11 @@ msgstr "" "Са сваким новим издањем долази и нови дневник измена. То је у основи листа " "свих ствари које су се промениле, од нових побољшања до исправки грешака." -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "`Можете их све пронаћи на нашем Github налогу`_!" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -3089,11 +3099,11 @@ msgstr "" "индивидуалном `интерфејсу клијента`_, где види све своје тикете у тренутном " "стању и изменама уживо." -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "Радни токови" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -3107,16 +3117,19 @@ msgstr "" "чак и да подесите зависности, на пример, ако је једно поље попуњено, друго " "се отвара или постаје обавезно." -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -"`Сазнајте више о радним токовима посла у администраторској документацији`_." +"Сазнајте више о радним токовима посла :admin-docs:`у администраторској " +"документацији `." -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "CTI" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -3128,31 +3141,31 @@ msgstr "" "укључује, на пример, евиденцију позива, преглед оператера тренутно у позиву, " "претрагу ID позиваоца, па чак и режим „не ометај“." -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "`Сазнајте више у нашој CTI секцији`_." -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "Ево одговарајућих страница документације:" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" -msgstr "`генерички CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" +msgstr ":admin-docs:`генерички CTI `" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" -msgstr "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" +msgstr ":admin-docs:`placetel CTI `" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" -msgstr "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" +msgstr ":admin-docs:`sipgate CTI `" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "Checkmk" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -3164,16 +3177,19 @@ msgstr "" "у Checkmk и Zammad ће аутоматски отварати, освежавати и затварати тикете на " "основу здравља вашег система." -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -"`Сазнајте више о Checkmk интеграцији у администраторској документацији`_." +"Сазнајте више о Checkmk интеграцији :admin-dosc:`у администраторској " +"документацији `." -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "Clearbit" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -3185,16 +3201,19 @@ msgstr "" "Zammad-у могу аутоматски обогатити информацијама као што су назив компаније, " "број запослених, годишњи промет, индустрија и још много тога." -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -"`Сазнајте више о Clearbit интеграцији у администраторској документацији`_." +"Сазнајте више о Clearbit интеграцији :admin-docs:`у администраторској " +"документацији `." -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "Упозорење о сукобу" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -3208,19 +3227,19 @@ msgstr "" "другог оператера са иконицом оловке при на дну вашег тикета, то значи да " "тренутно раде на њему." -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr ":ref:`Сазнајте више на следећој страни `." -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "D" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "Контролна табле" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -3235,15 +3254,15 @@ msgstr "" "поновног отварања. Такође можете да видите шта раде ваше колеге тако што " "ћете проверити ток активности." -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "Сазнајте више у секцији :doc:`/extras/dashboard`." -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "Документација" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -3255,23 +3274,23 @@ msgstr "" "Zammad-у, посебно када су у питању више технички аспекти, као што су " "подешавања или инсталација." -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -"Имамо три различите: `Zammad корисничка`_, `Zammad администраторска`_ и " -"`општа Zammad документација`_ (систем администратори, API)." +"Имамо три различите: :doc:`/index`, :admin-docs:`Zammad администраторска " +"документација `, и :docs:`Zammad системска документација `." -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "E" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "Ескалација" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -3287,11 +3306,11 @@ msgstr "" "бисте спречили ескалације, можете користити наше SLA (погледајте :ref:`SLA " "`)." -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "Екстерна аутентификација" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -3305,16 +3324,19 @@ msgstr "" "подржава више од десет провајдера пријављивања, као што су Facebook, Github, " "Gitlab, Google или Microsoft / Office365." -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -"`Погледајте нашу администраторску документацију за све екстерне провајдере`_." +"Погледајте нашу :admin-docs:`администраторску документацију ` за све екстерне провајдере." -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "Exchange интеграција" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -3326,18 +3348,19 @@ msgstr "" "контакт ажурира у Exchange-у, освежиће се и Zammad, дајући вам директан " "приступ свим вашим Exchange контактима из вашег тикет система." -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -"`Сазнајте више о Exchange интеграцији у нашој администраторској " -"документацији`_." +"Сазнајте више о Exchange интеграцији :admin-docs:`у нашој администраторској " +"документацији `." -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "Elasticsearch 7+" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " @@ -3347,7 +3370,7 @@ msgstr "" "чини процес претраживања унутар Zammad-а супер брзим (чак и за скупове " "података од неколико терабајта!)." -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" @@ -3355,11 +3378,11 @@ msgstr "" "Спојлер: Zammad је тренутно једини тикет систем са функцијом претраге која " "такође чешља и датотеке прилога!" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "**🤓 Ово утиче само на hosted окружења!**" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." @@ -3367,15 +3390,15 @@ msgstr "" "Преко корисника са дозволом само за читање у Elasticsearch-у, такође можете " "интегрисати и свој омиљени алат за извештавање (нпр. као што је Grafana)." -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "F" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "Функција" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " @@ -3385,11 +3408,11 @@ msgstr "" "су наше интеграције, алати за продуктивност или аспекти који штеде време. " "Стално додајемо нове функције са сваким издањем." -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "Захтеви за будуће функције" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -3402,11 +3425,11 @@ msgstr "" "био одличан додатак, укључићемо га у наш план развоја и почети да радимо на " "њему." -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "Спонзорисање функција" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " @@ -3416,15 +3439,15 @@ msgstr "" "развој и стави је при врх листе спонзоришући је, што значи да ће трошкови " "развоја бити покривени." -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "G" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "Групе" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -3439,7 +3462,7 @@ msgstr "" "приступа тикетима се такође контролишу преко група. Могуће дозволе су „пун " "приступ“, „само за читање“ и „без приступа“." -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " @@ -3448,15 +3471,15 @@ msgstr "" "Ако сте раније радили са OTRS системом, можда се сећате принципа \"редова\". " "Групе у Zammad-у су исте као и редови у OTRS-у." -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "`Сазнајте више у нашој секцији о групама`_." -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "Grafana" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " @@ -3466,29 +3489,29 @@ msgstr "" "плану могу да је интегришу у своју инстанцу и добију детаљну аналитику о " "свом учинку." -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "**🤓 Корисници који сами хостују**" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "Повезивање Grafana-е са Elasticssearch је могућа и у личној изведби." -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -"`Сазнајте више о томе како да додате Grafana контролне табле за Zammad у " -"нашој документацији`_." +"Сазнајте више о томе како да додате Grafana контролне табле за Zammad :docs:" +"`у нашој документацији `." -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "Github" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " @@ -3498,7 +3521,7 @@ msgstr "" "Користи Git, софтвер који прати промене у скуповима датотека. Овде у Zammad-" "у, ми га користимо као спремиште наше апликације." -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " @@ -3508,11 +3531,11 @@ msgstr "" "технологије из целог света доприносе његовом развоју. Github је место где се " "сав труд координише." -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "`Овде можете пронаћи спремиште`_." -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " @@ -3523,21 +3546,23 @@ msgstr "" "информације о вашим проблемима директно у тикет систему, као што су статуси " "или одговорне особе." -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -"`Администратори могу сазнати више о Github интеграцији у администраторској " -"документацији`_, ако сте оператер, можете сазнати више о функционалности у " -"секцији :doc:`/extras/github-gitlab-integration`." +"Администратори могу сазнати више о Github интеграцији :admin-docs:`у " +"администраторској документацији `, ако сте " +"оператер, можете сазнати више о функционалности у секцији :doc:`/extras/" +"github-gitlab-integration`." -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "Gitlab" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." @@ -3545,7 +3570,7 @@ msgstr "" "Gitlab је сличан Github-у. Овде у Zammad-у, ми га користимо за наш интерни " "развој." -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " @@ -3555,29 +3580,31 @@ msgstr "" "ом тако да се сви њихови проблеми и одговарајуће промене одражавају у оба " "система." -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -"`Администратори могу сазнати више о Gitlab-у у администраторској " -"документацији`_, ако сте оператер, можете сазнати више о функционалности у " -"секцији :doc:`/extras/github-gitlab-integration`." +"Администратори могу сазнати више о Gitlab-у :admin-docs:`у администраторској " +"документацији `, ако сте оператер, можете " +"сазнати више о функционалности у секцији :doc:`/extras/github-gitlab-" +"integration`." -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "H" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "I" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "i-doit" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3593,21 +3620,23 @@ msgstr "" "doit објектима за лаку референцу. Такође вам омогућава да отворите Zammad " "тикете у i-doit систему." -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -"`Администратори могу сазнати више о i-doit у администраторској " -"документацији`_, ако сте оператер, можете сазнати више о функционалности у " -"секцији :doc:`/extras/i-doit-track-company-property`." +"Администратори могу сазнати више о i-doit :admin-docs:`у администраторској " +"документацији `, ако сте оператер, можете " +"сазнати више о функционалности у секцији :doc:`/extras/i-doit-track-company-" +"property`." -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "Icinga" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " @@ -3617,15 +3646,15 @@ msgstr "" "инфраструктуре организације. Може се интегрисати у Zammad тако да отвара " "тикет у случају ситуације упозорења." -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "`Сазнајте више у нашој секцији о Icinga-и`_." -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "Систем за праћење проблема" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." @@ -3633,7 +3662,7 @@ msgstr "" "Системи за праћење проблема обично прате процесе на техничком нивоу. Два " "најпознатија примера су Github и Gitlab." -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " @@ -3643,19 +3672,19 @@ msgstr "" "тикет систем, фокусира се на комуникацију на нивоу корисника, а не на " "техничком нивоу." -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "J" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "K" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "База знања" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " @@ -3665,7 +3694,7 @@ msgstr "" "што је Zammad база знања. Сакупља све важне информације: дефиниције, " "процесе, упутства, органиграме итд." -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3677,21 +3706,23 @@ msgstr "" "пример) или да их сачувате за свој тим (нпр. за интерне процесе или " "информације о тиму)." -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -"`Администратори могу сазнати више о бази знања у администраторској " -"документацији`_, ако сте оператер, можете сазнати више о функционалности у " -"нашој секцији :doc:`/extras/knowledge-base`." +"Администратори могу сазнати више о бази знања :admin-docs`у " +"администраторској документацији `, ако сте " +"оператер, можете сазнати више о функционалности у нашој секцији :doc:`/" +"extras/knowledge-base`." -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "Kibana" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " @@ -3701,7 +3732,7 @@ msgstr "" "која се фокусира на процену података. Развио ју је Elastic, због чега није " "изненађење што за своју аналитику користи податке из Elasticsearch-а." -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." @@ -3709,23 +3740,23 @@ msgstr "" "Kibana се може интегрисати са Zammad-ом, омогућавајући да се подаци из тикет " "система мапирају у алатку за извештавање." -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "**🤓 Ово се не односи на SaaS Zammad инстанце.**" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "`Сазнајте више у нашој секцији о Kibana-и`_." -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "L" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "LDAP" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " @@ -3735,19 +3766,23 @@ msgstr "" "вашим корисницима унутар Zammad-а. Могућа је и аутентификација корисника " "путем LDAP и мапирање LDAP улога у Zammad улоге." -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." -msgstr "`Сазнајте више о LDAP интеграцији у администраторској документацији`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." +msgstr "" +"Сазнајте више о LDAP интеграцији :admin-docs:`у администраторској " +"документацији `." -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "M" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "Макро" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3759,7 +3794,7 @@ msgstr "" "посебно. То штеди огромну количину времена и осигурава да ниједан корак неће " "бити заборављен." -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3771,21 +3806,21 @@ msgstr "" "макро, све ово се може урадити само једном радњом. Макрои се могу користити " "у приказу тикета или у оквиру прегледа (користећи вишеструки избор)." -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -"`Администратори могу да сазнају више о макроима у администраторској " -"документацији`_, ако сте оператер можете сазнати више о функционалности у " -"секцији :doc:`/advanced/macros`." +"Администратори могу да сазнају више о макроима :admin-docs:`у " +"администраторској документацији `, ако сте оператер " +"можете сазнати више о функционалности у секцији :doc:`/advanced/macros`." -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "Додатак миграције / Чаробњак за миграцију" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3797,11 +3832,11 @@ msgstr "" "чаробњаке за миграцију који помажу при миграцији свих података једним " "притиском на дугме." -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "Monit" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " @@ -3811,15 +3846,15 @@ msgstr "" "подешавање и јаку заједницу. Можете је интегрисати са Zammad-ом – на овај " "начин, тикет се отвара сваки пут када примите имејл у Monit-у." -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "`Сазнајте више у нашој секцији о Monit-у`_." -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "Помињања" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " @@ -3829,19 +3864,19 @@ msgstr "" "у тикету. Само укуцајте ``@@`` и име. Изабрана особа ће бити обавештена и од " "тада ће бити претплаћена на тикет." -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "Сазнајте више у нашој секцији :ref:`mentions`." -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "N" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "Nagios" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3853,15 +3888,15 @@ msgstr "" "Nagios се може интегрисати са Zammad-ом тако да се тикет отвара у случају " "упозорења." -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "`Сазнајте више у нашој секцији о Nagios-у`_." -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "O" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3874,7 +3909,7 @@ msgstr "" "оператера. У овом случају, препоручује се да оставите напомену о " "примопредаји у тикету како би нови власник знао шта се од њега очекује." -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" @@ -3882,11 +3917,11 @@ msgstr "" "Сазнајте више о власницима тикета у секцији :doc:`/basics/service-ticket/" "settings`." -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "Организација" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3898,15 +3933,15 @@ msgstr "" "пријави на кориснички интерфејс, овај корисник има приступ свим тикетима " "своје организације." -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "P" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "Однос надређени/подређени" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3918,18 +3953,18 @@ msgstr "" "тада бити сматран надређеним, а тикети са сродним подтемама су подређени. " "Узгред, на исти начин можете спојити двa тикета у један." -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" "Сазнајте више о овој функцији у секцији :doc:`/advanced/ticket-actions/link`." -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "Placetel" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3941,7 +3976,7 @@ msgstr "" "и позовете некога директно на њихов мобилни или фиксни телефон, а да и даље " "имате сву комуникацију на једном месту (тј. Zammad)." -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3953,7 +3988,7 @@ msgstr "" "идентификују директно по ID-у позиваоца - кључној функцији која оператерима " "штеди много времена приликом додељивања позива." -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" @@ -3962,7 +3997,7 @@ msgstr "" "Оператери могу сазнати више о овој функцији у секцији :doc:`/extras/caller-" "log`." -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." @@ -3970,19 +4005,19 @@ msgstr "" "Сваки тикет добија приоритет. Подразумевано, приоритет је 2 (нормалан). Али " "може се променити на 1 (низак) или 3 (висок)." -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "Q" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "R" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "Улога" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." @@ -3990,7 +4025,7 @@ msgstr "" "Свако ко се пријави у Zammad има унапред дефинисану улогу. Постоје три типа: " "admin, agent и customer." -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." @@ -3998,7 +4033,7 @@ msgstr "" "Администратори (admin) имају највише права: могу да дефинишу улоге, дозволе " "и подешавања за цео тим и инстанцу." -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." @@ -4006,7 +4041,7 @@ msgstr "" "Оператери (agent) могу да прегледају и уређују тикете, али не могу да мењају " "било које друга подешавања осим оних у својим профилима." -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." @@ -4014,11 +4049,11 @@ msgstr "" "Клијенти (customer) могу да виде стање својих карата у свом индивидуалном " "интерфејсу клијента." -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "Издање" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." @@ -4026,7 +4061,7 @@ msgstr "" "Сваких неколико месеци на свет доносимо нову верзију Zammad-а, која се зове " "издање. Све је почело са Zammad 1.0." -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -4038,15 +4073,15 @@ msgstr "" "промене. Додатна издања се инсталирају преко њих (као што су 1.1, 2.1, итд) " "и доносе мања ажурирања." -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "С" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "SSO" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " @@ -4057,21 +4092,21 @@ msgstr "" "процес чине лаким и сигурним. Zammad тренутно подржава SSO преко SAML и " "Shibboleth." -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" "🤓 Корисници који сами хостују такође могу да користе Kerberos " "аутентификацију." -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "`Можете сазнати више о SSO у одвојеној секцији`_." -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "S/MIME" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " @@ -4081,21 +4116,22 @@ msgstr "" "га активирате у Zammad-у, поруке послате са Zammad-а могу бити потписане и/" "или шифроване." -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -"`Администратори могу сазнати више о S/MIME у администраторској " -"документацији`_, ако сте оператер, можете сазнати више о функционалности у " -"секцији :doc:`/extras/secure-email`." +"Администратори могу сазнати више о S/MIME :admin-docs:`у администраторској " +"документацији `, ако сте оператер, " +"можете сазнати више о функционалности у секцији :doc:`/extras/secure-email`." -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "Sipgate" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -4107,7 +4143,7 @@ msgstr "" "повеже са одређеним оператером, евиденција позива ће вам рећи да ли је овај " "колега тренутно доступан." -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" @@ -4116,11 +4152,11 @@ msgstr "" "Оператери могу сазнати више о овој функцији у секцији :doc:`/extras/caller-" "log`." -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "SLA" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -4132,7 +4168,7 @@ msgstr "" "доступност и тачност. Користе се ради постављања очекивања и позивају " "компаније на одговорност за испуњавање својих обећања." -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " @@ -4142,17 +4178,17 @@ msgstr "" "време првог одзива, освежавања и решења. Када рок истекне, тикет ће " "ескалирати." -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" "`Сазнајте више о SLA у посебној секцији `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -"`Администратори могу да сазнају више о текстуалним исечцима овде`_. " -"Оператери могу сазнати више о овој функцији у секцији :doc:`/advanced/text-" -"modules`." +"Администратори могу да сазнају више о текстуалним исечцима :admin-docs:`овде " +"`. Оператери могу сазнати више о овој функцији у " +"секцији :doc:`/advanced/text-modules`." -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "Шаблони (тикета)" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " @@ -4219,11 +4256,11 @@ msgstr "" "креирати шаблон за њих. Ово је корисно за увод у ваш производ/услугу или за " "састављање понуде. У питању је права уштеда времена!" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "Више можете сазнати у секцији :doc:`/advanced/ticket-templates`." -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -4238,24 +4275,25 @@ msgstr "" "могу се заснивати и на врсти захтева, нпр. повраћај новца, проблем испоруке, " "нестанак робе…" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -"`Администратори могу да сазнају више о ознакама овде`_. Оператери могу " -"сазнати више о овој функцији у секцији :doc:`/basics/service-ticket/settings/" -"tags`." +"Администратори могу да сазнају више о ознакама :admin-docs:`овде `. Оператери могу сазнати више о овој функцији у секцији :doc:`/" +"basics/service-ticket/settings/tags`." -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "U" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "Корисник" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -4267,19 +4305,19 @@ msgstr "" "информацијама. Корисници могу имати различите улоге, а стандардне опције су " "agent, admin и customer." -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "V" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "W" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "Повратни позиви" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -4291,27 +4329,29 @@ msgstr "" "апликацији. Користимо их да омогућимо нашим корисницима да обавесте удаљене " "системе о новим информацијама у Zammad-у." -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." -msgstr "`Сазнајте више о повратним позивима овде`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." +msgstr "" +"Сазнајте више о повратним позивима :admin-docs:`овде `." -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "X" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "Y" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "Z" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "Zammad" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "Zammad је најбољи тикет систем на свету. И тачка." @@ -4335,17 +4375,19 @@ msgstr "Омогућите панел **Позив** ради примања о msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "**🤔 Хм? Не видим „Позив“ у менију...**" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -"Ова функција је **опциона**; ако је не видите у главном менију, то значи да " -"је ваш администратор још није омогућио. Администратори могу сазнати више у " -"нашој `администраторској документацији`_." +"Ова функција је **опциона**; ако је не видите у панелу тикета, то значи да " +"је ваш администратор још није омогућио. Администратори могу да сазнају више :" +"admin-docs:`овде `." -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "🏢 The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " @@ -4355,7 +4397,7 @@ msgstr "" "инстанцу**. Број приказаних уноса зависи од конфигурације коју је одабрао " "ваш администратор." -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " @@ -4365,27 +4407,27 @@ msgstr "" "администратор конфигурисао „Мапирање локала на оператере“, Zammad ће вам " "такође помоћи током одговарања на позиве." -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "Дијалог новог тикета" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "Zammad ће отворити дијалог новог тикета ако:" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "може да погоди једног корисника (погледајте `можда уносе`_)" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "број позиваоца припада кориснику познатом Zammad-у" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "број позиваоца је још непознат" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." @@ -4393,11 +4435,11 @@ msgstr "" "Ако је корисник познат Zammad-у, он ће аутоматски подесити клијента тикета " "за вас. Ово можете исправити у било ком тренутку уколико је потребно." -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "Кориснички профил" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -4409,11 +4451,11 @@ msgstr "" "Zammad претпоставља да су одређени корисник (само ако је у питању један " "претпостављени корисник)." -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "Брзо бирање" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." @@ -4421,7 +4463,7 @@ msgstr "" "Можете кликнути на бројеве телефона (у корисничким профилима и евиденцији " "позива) да бисте брзо позвали дотични број." -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." @@ -4429,11 +4471,11 @@ msgstr "" "Ово ће захтевати или софтверски телефонски клијент или CTI клијент на вашем " "рачунару који подржава ову радњу." -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "**😕 А шта су то „можда“ уноси?**" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " @@ -4442,7 +4484,7 @@ msgstr "" "Током свакодневне комуникације можете наићи и на нове клијенте. Пословни " "корисници обично шаљу своје бројеве телефона у потпису." -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -4456,7 +4498,7 @@ msgstr "" "Снимак екрана који приказује унос у евиденцији позива који је класификован " "са „можда:“" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "👤 Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." @@ -4464,7 +4506,7 @@ msgstr "" "👤 Кликните на непознате бројеве да **креирате новог клијента** или можда " "уносе за **освежавање постојећег клијента**." -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" @@ -4472,7 +4514,7 @@ msgstr "" "(Непознати бројеви телефона се не могу додати постојећим клијентима на овај " "начин. Потребно је копирање и налепљивање.)" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "Постојећи уноси у евиденцији позива се *не* освежавају." @@ -4570,11 +4612,11 @@ msgstr "**🤔 Хм? Не видим „Клијент ћаскање“ у ме msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "Ова функција је **опциона**; ако је не видите у главном менију, то значи да " -"је ваш администратор још није омогућио. Администратори могу да сазнају више " -"`овде `_." +"је ваш администратор још није омогућио. Администратори могу да сазнају више :" +"admin-docs:`овде `." #: ../extras/chat.rst:43 msgid "" @@ -4598,11 +4640,10 @@ msgstr "📋 Функција копирај и налепи **подржава #: ../extras/chat.rst:50 msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" -"⌨️ Ћаскање уживо подржава `текстуалне исечке `_." +"⌨️ Ћаскање уживо подржава :admin-docs:`текстуалне исечке `." #: ../extras/chat.rst:51 msgid "" @@ -4891,13 +4932,13 @@ msgstr "Gitlab лого" msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "Ова функција је **опциона**; ако је не видите у панелу тикета, то значи да " -"је ваш администратор још није омогућио. Администратори могу да сазнају више " -"`овде `_." +"је ваш администратор још није омогућио. Администратори могу да сазнају више :" +"admin-docs:`овде `." #: ../extras/github-gitlab-integration.rst:18 msgid "Ticket detail view showing activated GitHub & GitLab function" @@ -5004,13 +5045,11 @@ msgstr "**🤔 Хм? Не видим језичак 🖨 штампача…**" msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "Ова функција је **опциона**; ако је не видите у приказу тикета, то значи да " -"је ваш администратор још није омогућио. Администратори могу да сазнају више " -"`овде `_." +"је ваш администратор још није омогућио. Администратори могу да сазнају више :" +"admin-docs:`овде `." #: ../extras/i-doit-track-company-property.rst:26 msgid "Why?" @@ -5175,7 +5214,18 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "**🤔 Хм? Не видим „Базу знања“ у менију...**" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" +"Ова функција је **опциона**; ако је не видите у главном менију, то значи да " +"је ваш администратор још није омогућио. Администратори могу сазнати више у " +"нашој :admin-docs:`администраторској документацији `." + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "Почетак" @@ -5183,25 +5233,25 @@ msgstr "Почетак" msgid "Knowledge Base Link to published knowledge base" msgstr "Веза до објављене базе знања" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" "Користите дугме **↗️** на горњој траци са алаткама да бисте видели објављену " "базу знања." -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "Режим уређивања базе знања" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" "👆 У режиму за уређивање, користите десни мени за навигацију кроз базу знања." -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." @@ -5209,11 +5259,11 @@ msgstr "" "Користите дугме **Уреди** на горњој траци са алаткама да бисте се пребацили " "у **Режим уређивања** (и назад)." -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "**🤔 Хм? Не видим дугме „Измени“...**" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " @@ -5223,7 +5273,7 @@ msgstr "" "чланцима базе знања**. Ако желите да измените базу знања, замолите " "администратором да вам додели одговарајуће дозволе." -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "Промена језика" @@ -5231,22 +5281,22 @@ msgstr "Промена језика" msgid "Switch languages" msgstr "Пребаците језике" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "Користите мени језика да видите или уредите преводе тренутне странице." -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" msgstr "" "🚧 **Шта се дешава када страница још није преведена на изабрани језик?**" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "у режиму уређивања" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "Непреведене странице су означене ⚠️ **знаком упозорења**:" @@ -5254,29 +5304,29 @@ msgstr "Непреведене странице су означене ⚠️ ** msgid "Missing translation warning" msgstr "Упозорење о недостајућем преводу" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "у режиму приказа" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" "Непреведене странице су видљиве само корисницима са **дозволом за " "уређивање**:" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "у објављеној бази знања" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "Непреведене странице су **увек сакривене**:" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "Коришћење RSS извора" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." @@ -5284,11 +5334,11 @@ msgstr "" "Zammad вам омогућава да се претплатите на базу знања у целини или на " "одређене категорије. Постоји и јавна и интерна опција ове функције." -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "Јавна RSS функција" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -5301,11 +5351,11 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "Снимак екрана који приказује контекстни мени RSS дугмета" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "Интерна RSS функција" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." @@ -5313,7 +5363,7 @@ msgstr "" "Интерно RSS дугме се налази у горњем десном углу поред дугмета за уређивање. " "Доступно је на свакој интерној страници базе знања коју гледате." -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -5324,7 +5374,7 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "Снимак екрана који приказује дијалог RSS дугмета" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" @@ -5332,7 +5382,7 @@ msgstr "" "Имајте на уму да интерне RSS везе садрже **личне** приступне токене. " "**Никада не делите ове URL адресе са другима!**" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -5348,11 +5398,11 @@ msgstr "" "Снимак екрана који приказује везу за поништавање токена приступа при дну\n" "дијалога RSS извора (интерна база знања)" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "**🤔 Хм? Не видим „RSS“ дугме…**" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." @@ -5360,7 +5410,7 @@ msgstr "" "Подразумевано, RSS извори су искључени. Ако желите да користите RSS " "функцију, замолите свог администратора да је укључи." -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "Уређивање категорија" @@ -5368,7 +5418,7 @@ msgstr "Уређивање категорија" msgid "Edit category" msgstr "Уреди категорију" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." @@ -5376,7 +5426,7 @@ msgstr "" "📁 Ако преместите категорију помоћу менија **Надређени**, сви њени чланци и " "подкатегорије ће бити премештени са њом." -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." @@ -5384,11 +5434,11 @@ msgstr "" "🗑 Категорије се могу избрисати само када **сви њихови чланци и " "подкатегорије** буду избрисани или премештени." -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "Ограничене дозволе категорије" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -5400,7 +5450,7 @@ msgstr "" "подразумевано понашање видљивости и уместо тога примењује грануларне дозволе " "које сте изабрали." -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -5424,11 +5474,11 @@ msgstr "Дозволе надређене категорије се наслеђ msgid "Public answers are always available!" msgstr "Јавни чланци су увек доступни!" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "**⚙️ Улоге захтевају дозволу за читање базе знања**" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." @@ -5436,11 +5486,11 @@ msgstr "" "Ваш администратор мора да обезбеди релевантним групама дозволе за читање за " "базу знања." -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "**🥵 Пазите на нивое видљивости**" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " @@ -5449,15 +5499,16 @@ msgstr "" "Дозвола за читање базе знања значи да корисници могу да виде **интерне " "чланке**. Ово је потенцијални проблем ако не делите пажљиво!" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" "Ако нисте сигурни, замолите свог администратора да у складу са тим " -"конфигурише `дозволе улоге`_." +"конфигурише :admin-docs:`дозволе улоге `." -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "Уређивање чланака" @@ -5465,7 +5516,7 @@ msgstr "Уређивање чланака" msgid "Edit answer" msgstr "Уредите чланак" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -5479,19 +5530,19 @@ msgstr "" "бисте уметнули форматирани текст, листе са ознакама и још много тога. Можете " "чак додати датотеке прилога и везе!" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "🤷 **Зашто постоје четири врсте веза?**" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "🔗 **Интернет веза**" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "URL адресе које упућују на друге интернет локације." -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "💡 **Веза ка чланку**" @@ -5503,7 +5554,7 @@ msgstr "Интерне референце на друге чланке базе msgid "(Will not break if destination URL changes.)" msgstr "(Неће се прекинути ако се одредишна URL адреса промени.)" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "📋 **Везе ка тикетима**" @@ -5515,7 +5566,7 @@ msgstr "Интерне референце на Zammad тикете." msgid "(Visible only in Preview and Edit Modes.)" msgstr "(Видљиво само у режимима приказа и уређивања.)" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "🏷 **Ознаке**" @@ -5537,7 +5588,7 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "Снимак екрана који приказује ознаке у чланкцима" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " @@ -5547,31 +5598,31 @@ msgstr "" "или закажите његово објављивање за касније. Чланци су **означени бојама** " "према њиховој видљивости:" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "**Јавно** (видљиво свима)" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "|blu|" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "**Интерно** (видљиво само оператерима и уредницима)" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "|gry|" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "**Нацрт/Заказано/Архивирано** (видљиво само уредницима)" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "Коришћење чланака у тикетима" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5583,7 +5634,7 @@ msgstr "" "претраге. Претрага се врши по целом тексту чланка и у наслову на свим " "доступним језицима." -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " @@ -5593,16 +5644,16 @@ msgstr "" "бисте учитали чланак у тикет. На овај начин не морате да шаљете URL адресе " "својим клијентима и можете одмах да им одговорите." -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "Учитавање чланака *не* замењује садржај чланка тикета." -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" "Снимак екрана који показује како да уметнете чланке базе знања у тикете" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "Користите ``??`` да пронађете и учитате чланке базе знања у тикете" @@ -6189,12 +6240,12 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" ":doc:`Двофакторска аутентификација ` је " -"опциона функција. Администратори могу да сазнају више :admin-docs:`овде " -"`." +"опциона функција. Администратори могу да сазнају више :admin-docs:`овде `." #: ../extras/profile-and-settings.rst:101 msgid "" @@ -6257,12 +6308,12 @@ msgstr "Обавештења су доступна само за операте #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" "Садржај ових обавештења путем имејла може се прилагодити на инсталацијама " -"које хостујете сами. Администратори могу да сазнају више `овде `_." +"које хостујете сами. Администратори могу да сазнају више :admin-docs:`овде `." #: ../extras/profile-and-settings.rst:144 msgid "" @@ -6854,25 +6905,26 @@ msgstr "**🤔 Хм? Не видим опцију „Заједнички нац msgid "" "This feature is **optional**; if you don’t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" "Ова функција је **опциона**; ако је не видите у менију, то значи да је ваш " "администратор онемогућио ову функцију. Администратори могу сазнати више у " -"нашој `администраторској документацији`_." +"нашој :admin-docs:`администраторској документацији `." -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "**🤓 Хајде да будемо јасни**" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "Zammad технички има две функције нацрта:" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "заједнички нацрт (дозволи другима да примене нацрт), и" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "корисничке нацрте." @@ -6888,16 +6940,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "Кориснички нацрти су *увек* доступни!" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "Руковање нацртима" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "Руковање заједничким нацртима је исто за постојеће и нове тикете. 🙏" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "Примените нацрт" @@ -6910,11 +6962,11 @@ msgstr "" "нацрта\n" "у приказу тикета" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "Примена нацрта ради исто почевши од прегледа нацрта." -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." @@ -6922,7 +6974,7 @@ msgstr "" "Ако сте у дијалогу новог тикета и *након што изаберете групу тикета*, дугме " "📝 ће означити да је функција заједничких нацрта доступна." -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "Језичак закедничких нацрта је *увек* скривена ако није изабрана група!" @@ -6934,11 +6986,11 @@ msgstr "" "Снимак екрана који истиче панел заједничких нацрта у дијалогу\n" "новог тикета" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "Постојећи тикети (приказ тикета)" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." @@ -6946,7 +6998,7 @@ msgstr "" "У оквиру приказа тикета биће приказано дугме „📝 Доступан нацрт“ ако сте ви " "или други оператер на тикету поделили нацрт." -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" "Преласком миша преко дугмета ће вам показати ко је последњи променио нацрт." @@ -6959,7 +7011,7 @@ msgstr "" "Снимак екрана који истиче дугме Доступан нацрт у\n" "приказу тикета" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." @@ -6967,7 +7019,7 @@ msgstr "" "Примена дељеног нацрта, (промена и) освежавање тикета чланком ће довести до " "тога да Zammad *уклони* заједнички нацрт." -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." @@ -6975,11 +7027,11 @@ msgstr "" "Ово такође важи ако поделите нацрт пре слања! Zammad очекује да нацрт више " "није потребан." -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "Уклоните нацрт" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " @@ -6989,7 +7041,7 @@ msgstr "" "новим или постојећим тикетима) из екрана за преглед нацрта. Користите везу " "„Избриши“ при дну дијалога." -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" "Ово нема ефекта на локалне нацрте које су оператери можда већ применили." @@ -6999,19 +7051,19 @@ msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" "Снимак екрана који истиче опцију уклањања у прегледу заједничког нацрта" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "Чување нацрта" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "Нови тикет" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "Додавање нових нацрта" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " @@ -7021,7 +7073,7 @@ msgstr "" "наслов тикета и чланак по жељи. Обавезно изаберите групу која подржава " "заједничке нацрте." -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -7037,11 +7089,11 @@ msgstr "" "Снимак екрана који показује како да сачувате дијалог новог тикета као\n" "заједнички нацрт" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "Освежите постојеће нацрте" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -7053,7 +7105,7 @@ msgstr "" "податке карте или садржај) и, ако је потребно, освежите назив нацрта у " "десном панелу тикета." -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -7067,11 +7119,11 @@ msgstr "" "Снимак екрана који показује како да промените назив / освежите постојеће " "заједничке нацрте" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "Постојећи тикет" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " @@ -7081,7 +7133,7 @@ msgstr "" "вашем избору) дозвољава заједничке нацрте, Zammad ће омогућити опцију " "„Сачувај нацрт“." -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." @@ -7089,7 +7141,7 @@ msgstr "" "Све актуелне промене на тикету (подаци тикета, чланак и његови прилози) биће " "сачуване у заједничком нацрту." -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "По снимању нацрта, биће приказано дугме „📝 Доступан нацрт“." @@ -7123,10 +7175,10 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" "Двофакторска аутентификација је опциона функција. Администратори могу да " -"сазнају више :admin-docs:`овде `." +"сазнају више :admin-docs:`овде `." #: ../extras/two-factor-authentication.rst:16 msgid "Set Up Two-Factor Authentication" @@ -7729,15 +7781,15 @@ msgid "" msgstr "" "У случају грешака, моћи ћете да **поново покушате** верификацију кључа." -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "Основе" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "Напредне теме" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "Додаци" @@ -7745,6 +7797,41 @@ msgstr "Додаци" msgid "Zammad User Documentation" msgstr "Zammad корисничка документација" +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" +"Тренутно читате Zammad корисничку документацију. Такође су доступни :docs:`" +"системски ` и :admin-docs:`администраторски ` " +"приручници." + +#~ msgid "`service-level agreements`_," +#~ msgstr "`споразуми о нивоу услуга`_," + +#~ msgid "`triggers`_, and" +#~ msgstr "`окидачи`_, и" + +#~ msgid "`scheduled events`_." +#~ msgstr "`планирани догађаји`_." + +#~ msgid "`generic CTI`_" +#~ msgstr "`генерички CTI`_" + +#~ msgid "`placetel CTI`_" +#~ msgstr "`placetel CTI`_" + +#~ msgid "`sipgate CTI`_" +#~ msgstr "`sipgate CTI`_" + +#~ msgid "" +#~ "We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " +#~ "and the `general Zammad Documentation`_ (System Administrators, API)." +#~ msgstr "" +#~ "Имамо три различите: `Zammad корисничка`_, `Zammad администраторска`_ и " +#~ "`општа Zammad документација`_ (систем администратори, API)." + #~ msgid "Managing Ticket Settings" #~ msgstr "Управљање подацима тикета" diff --git a/locale/sv/LC_MESSAGES/user-docs.po b/locale/sv/LC_MESSAGES/user-docs.po index 1238b20c..9d4429b5 100644 --- a/locale/sv/LC_MESSAGES/user-docs.po +++ b/locale/sv/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -35,7 +35,7 @@ msgid "The keyboard shortcut cheat sheet on Windows." msgstr "" #: ../advanced/keyboard-shortcuts.rst:16 ../advanced/tabs.rst:25 -#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:33 +#: ../basics/find-ticket/browse.rst:27 ../basics/find-ticket/search.rst:33 #: ../basics/service-ticket/create.rst:48 #: ../snippets/ui-protip-message-editor-features.rst:1 #: ../basics/service-ticket/follow-up.rst:55 @@ -133,9 +133,9 @@ msgstr "" #: ../advanced/macros.rst:12 msgid "" -"You don’t – that’s the `administrator’s job `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -290,12 +290,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -448,11 +448,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -462,7 +462,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -509,134 +509,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -889,14 +889,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1087,8 +1087,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1283,10 +1283,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1319,7 +1321,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1424,48 +1426,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1476,7 +1479,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1618,7 +1621,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1912,10 +1915,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1928,11 +1932,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1940,14 +1944,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1957,7 +1961,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2093,11 +2097,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2107,15 +2111,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2123,7 +2127,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2164,7 +2168,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2186,24 +2190,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2266,38 +2270,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasn’t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasn’t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "⏱️ Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if it’s waiting " "on feedback from a third-party supplier who’s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2506,7 +2510,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2518,18 +2522,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2540,21 +2546,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2564,11 +2570,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2577,15 +2583,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2593,31 +2601,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2625,15 +2633,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2641,15 +2651,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2658,19 +2670,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2679,15 +2691,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2695,21 +2707,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2719,11 +2731,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2732,15 +2744,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2748,58 +2762,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2807,26 +2822,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2836,117 +2851,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -2956,65 +2973,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-to’s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3022,66 +3040,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3089,7 +3110,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3097,18 +3118,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3116,45 +3137,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3162,15 +3183,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3179,17 +3200,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3197,15 +3218,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3213,17 +3234,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3231,7 +3252,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3239,65 +3260,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3305,52 +3326,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3358,17 +3380,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3376,42 +3398,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3419,34 +3441,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3455,21 +3478,22 @@ msgid "" "refund, delivery issue, missing…" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3477,19 +3501,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3497,27 +3521,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3541,58 +3566,59 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "🏢 The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3600,34 +3626,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3637,19 +3663,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "👤 Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3739,7 +3765,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3760,8 +3786,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4013,8 +4038,8 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4102,8 +4127,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4239,7 +4263,14 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4247,39 +4278,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4287,21 +4318,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "" @@ -4309,37 +4340,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4350,17 +4381,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4369,13 +4400,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4387,17 +4418,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4405,23 +4436,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4429,7 +4460,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4449,34 +4480,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4484,7 +4515,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4493,19 +4524,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "" @@ -4517,7 +4548,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "" @@ -4529,7 +4560,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "" @@ -4547,38 +4578,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4586,22 +4617,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5125,7 +5156,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5177,8 +5208,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5677,22 +5708,22 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5706,16 +5737,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5725,17 +5756,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5745,17 +5776,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5765,30 +5796,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5796,26 +5827,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5827,11 +5858,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5839,7 +5870,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5849,24 +5880,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "" @@ -5892,7 +5923,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6357,18 +6388,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/th/LC_MESSAGES/user-docs.po b/locale/th/LC_MESSAGES/user-docs.po index 4077334f..e86b1893 100644 --- a/locale/th/LC_MESSAGES/user-docs.po +++ b/locale/th/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2022-04-16 15:56+0000\n" "Last-Translator: LAO \n" "Language-Team: Thai `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -293,12 +293,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -451,11 +451,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -465,7 +465,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -512,134 +512,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -892,14 +892,14 @@ msgstr "องค์กร" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "|grn|" @@ -1092,8 +1092,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1288,10 +1288,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1324,7 +1326,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1429,48 +1431,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "**Unassigned & เปิด**" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1481,7 +1484,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1623,7 +1626,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "ลูกค้า" @@ -1917,10 +1920,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1933,11 +1937,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "**🙅 เจ้าหน้าที่ กำลังแก้ไข!**" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1945,14 +1949,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1962,7 +1966,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2098,11 +2102,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2112,15 +2116,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2128,7 +2132,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2169,7 +2173,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "ความสำคัญ" @@ -2191,24 +2195,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2271,38 +2275,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasn’t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasn’t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "⏱️ Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if it’s waiting " "on feedback from a third-party supplier who’s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2511,7 +2515,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2523,18 +2527,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2545,21 +2551,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2569,11 +2575,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2582,15 +2588,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2598,31 +2606,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2630,15 +2638,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2646,15 +2656,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2663,19 +2675,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2684,17 +2696,17 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 #, fuzzy #| msgid "Zammad Agent Documentation" msgid "Documentation" msgstr "Zammad Agent Documentation" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2702,21 +2714,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2726,11 +2738,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2739,15 +2751,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2755,58 +2769,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2814,28 +2829,28 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 #, fuzzy #| msgid "Group" msgid "Groups" msgstr "กลุ่ม" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2845,117 +2860,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -2965,65 +2982,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "ฐานความรู้" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-to’s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3031,66 +3049,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3098,7 +3119,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3106,18 +3127,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3125,45 +3146,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3171,15 +3192,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3188,17 +3209,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "องค์กร" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3206,15 +3227,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3222,17 +3243,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3240,7 +3261,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3248,65 +3269,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3314,52 +3335,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3367,17 +3389,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3385,42 +3407,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3428,36 +3450,37 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 #, fuzzy #| msgid "Ticket Templates" msgid "(Ticket) Template" msgstr "ต้นแบบ ใบแจ้งซ่อม" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3466,21 +3489,22 @@ msgid "" "refund, delivery issue, missing…" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3488,19 +3512,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3508,27 +3532,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3552,60 +3577,61 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "🏢 The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 #, fuzzy #| msgid "New tickets" msgid "New Ticket dialogue" msgstr "สร้างใบแจ้งซ่อม" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3613,34 +3639,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3650,19 +3676,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "👤 Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3752,7 +3778,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3773,8 +3799,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4028,8 +4053,8 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4117,8 +4142,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4254,7 +4278,14 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "มาเริ่มกันเลย" @@ -4262,39 +4293,39 @@ msgstr "มาเริ่มกันเลย" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "เลือกภาษา" @@ -4302,21 +4333,21 @@ msgstr "เลือกภาษา" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "" @@ -4324,37 +4355,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4365,17 +4396,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4384,13 +4415,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4402,17 +4433,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "กำลังแก้ไข หมวดหมู่" @@ -4420,23 +4451,23 @@ msgstr "กำลังแก้ไข หมวดหมู่" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4444,7 +4475,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4464,34 +4495,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "กำลังแก้ไขคำตอบ" @@ -4499,7 +4530,7 @@ msgstr "กำลังแก้ไขคำตอบ" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4508,19 +4539,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "🔗 **ลิ้งเข้าถึง**" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "💡 **ไป ดูคำตอบ**" @@ -4532,7 +4563,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "📋 **เชื่อม ใบแจ้งซ่อม**" @@ -4544,7 +4575,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "" @@ -4562,38 +4593,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "**เผยแพร่** (ทุกคนเข้าดูได้)" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "|blu|" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "**ภายใน** (เจ้าหน้าที่ และผู้แก้ไข)" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "|gry|" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4601,22 +4632,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5172,7 +5203,7 @@ msgstr "เปลี่ยนรหัสผ่านเข้าใช้งา #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5224,8 +5255,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5724,22 +5755,22 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5753,16 +5784,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5772,17 +5803,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5792,17 +5823,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5812,30 +5843,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5843,28 +5874,28 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 #, fuzzy #| msgid "New tickets" msgid "New ticket" msgstr "สร้างใบแจ้งซ่อม" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5876,11 +5907,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5888,7 +5919,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5898,26 +5929,26 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 #, fuzzy #| msgid "Finding Tickets" msgid "Existing ticket" msgstr "กำลังค้นหา ใบแจ้งซ่อม" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "" @@ -5943,7 +5974,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6410,15 +6441,15 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "เบื้องต้น" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "หัวข้อขั้นสูง" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "พิเศษ" @@ -6427,3 +6458,10 @@ msgstr "พิเศษ" #| msgid "Zammad Agent Documentation" msgid "Zammad User Documentation" msgstr "Zammad Agent Documentation" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/tr/LC_MESSAGES/user-docs.po b/locale/tr/LC_MESSAGES/user-docs.po index 4bc36204..3e98a780 100644 --- a/locale/tr/LC_MESSAGES/user-docs.po +++ b/locale/tr/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2022-04-16 15:57+0000\n" "Last-Translator: TRANSFER FROM TRANSIFEX \n" "Language-Team: Turkish `_. If you have an idea for a macro " +#| "you’d like to use, your Zammad admin can probably make it happen." msgid "" -"You don’t – that’s the `administrator’s job `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" "Yapamazsınız – bu 'yönetici'nin işidir `_. Kullanmak istediğiniz bir makro için bir " @@ -337,16 +342,21 @@ msgid "Available attributes" msgstr "Kullanılabilir nitelikler" #: ../advanced/search.rst:42 +#, fuzzy +#| msgid "" +#| "For a more detailed list of available attributes please take a look into " +#| "our `Zammad Admin-Documentation `_" msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" "Kullanılabilir özelliklerin daha ayrıntılı bir listesi için lütfen `Zammad " "Yönetici-Dokümantasyonu `_ sayfamıza göz atın." -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "Nitelikler ve kullanımı" @@ -522,11 +532,11 @@ msgstr "" "kullanabilirsiniz. Zammad, niteliklerin izin verdiği her yerde normal " "ifadeler kullanmanıza da izin verecektir." -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "**Birleştirilen arama ifadeleri**" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -543,7 +553,7 @@ msgstr "" "olumsuzlama ``!`` kullanabilirsiniz. Aşağıda bununla kullanabileceğiniz bazı " "örnekler verilmiştir:" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "Arama ifadesi kombinasyonlarına göre örnekler" @@ -599,11 +609,11 @@ msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" "Bekleme durumunda ve 1'den 5'e kadar olan makale sayısının tümünü gösterir." -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "Bazı Bilet özellikleri ve türleri" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." @@ -611,126 +621,126 @@ msgstr "" "Bilet ve makaleye göre sıralanmış en önemli özellikleri aşağıda " "bulabilirsiniz." -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "Bilet nitelikleri" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "number: string" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "title: string" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "group: object (group.name, ...)" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "priority: object (priority.name, ...)" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "state: object (state.name, ...)" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "organization: object (organization.name, ...)" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "owner: object (owner.firstname, owner.lastname, owner.email, ...)" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "first_response_at: timestamp" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "first_response_in_min: integer (ilk yanıta kadar geçen iş süresi)" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "close_at: timestamp" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "close_in_min: integer (kapatılana kadar geçen iş süresi)" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" "last_contact_at: timestamp (müşteri veya temsilci tarafından son iletişim)" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "last_contact_agent_at: timestamp (temsilci tarafından son iletişim)" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "last_contact_customer_at: timestamp (müşteri tarafından son iletişim)" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "create_article_type: string (email|phone|web|...)" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "create_article_sender: string (Customer|Agent|System)" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "article_count: integer" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "escalation_at: timestamp" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "pending_time: timestamp" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "Makale nitelikleri" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "article.from: string" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "article.to: string" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "article.cc: string" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "article.subject: string" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "article.body: string" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "article.attachment.title: string (ekin dosya adı)" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "article.attachment.content: string (ekin içeriği)" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "article.attachment.content_type: string (Dosya türü ör. PDF)" @@ -1033,7 +1043,7 @@ msgstr "Organizasyonlar" msgid "Omnisearch" msgstr "Omnisearch" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" @@ -1042,7 +1052,7 @@ msgstr "" "kodları:**" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "|grn|" @@ -1254,9 +1264,13 @@ msgid "Customizing text modules" msgstr "Metin modüllerini özelleştirmek" #: ../advanced/text-modules.rst:42 +#, fuzzy +#| msgid "" +#| "Administrators can learn more about customizing text modules `here " +#| "`_." msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" "Yöneticiler metin modüllerini özelleştirmek hakkında daha fazla bilgi almak " "için `buraya ` göz atabilir_." @@ -1501,10 +1515,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1556,7 +1572,7 @@ msgstr "**🤔 Pardon? \"Zaman Hesaplama\" diyaloğunu göremedim...**" msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" "Bu özellik **isteğe bağlıdır**; bir bileti güncellediğiniz zaman " "görmüyorsanız, bu yöneticiniz tarafından etkinleştirilmediği anlamına gelir. " @@ -1677,19 +1693,19 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "**Atanmış biletlerim** (sadece *açık/bekliyor*)" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "**Atanmamış ve Açık**" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" @@ -1697,11 +1713,11 @@ msgstr "" "**Beklemesi aşılan biletlerim** (önceden *beklemede* olarak işaretlenmiş ve " "süresi geçmiş)" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "**Açık** (sistem geneli)" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" @@ -1709,21 +1725,22 @@ msgstr "" "**Beklemesi aşılanlar** (sistem geneli, önceden *beklemede* olarak " "işaretlenmiş ve süresi geçmiş)" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "Görüntüleme sırasını değiştirmek için sütun başlıklarına tıklayın." -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" "Genişliklerini ayarlamak için sütun ayırıcılara tıklayın ve sürükleyin." -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1734,7 +1751,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1899,7 +1916,7 @@ msgstr "" "Biletin başlığı, tüm e-posta yazışmalarında **konu satırı** olarak " "kullanılacaktır." -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "Müşteri" @@ -2245,14 +2262,15 @@ msgstr "" #| "more `here `_." msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" "Bu özellik **isteğe bağlıdır**; ana menüde görmüyorsanız, bu yöneticiniz " "tarafından etkinleştirilmediği anlamına gelir. Yöneticiler daha fazla bilgi " "için `buraya `_ " "bakabilir." -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -2265,11 +2283,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "**🙅 Burada çalışıyorum!**" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -2281,7 +2299,7 @@ msgstr "" "çelişkili yanıtlar alabilir; veya bir aracı tarafından yapılan değişiklikler " "yanlışlıkla diğeri tarafından geri alınabilir." -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " @@ -2291,7 +2309,7 @@ msgstr "" "için sol alt köşede bir avatar görüntüleyerek potansiyel çatışmalar " "konusunda sizi uyaracaktır." -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -2303,7 +2321,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2469,12 +2487,16 @@ msgid "**So how do I manage which team I’m on?**" msgstr "**Peki hangi takımda olduğumu nasıl yönetebilirim?**" #: ../basics/service-ticket/settings/group.rst:30 +#, fuzzy +#| msgid "" +#| "You don’t – that’s the `administrator’s job `_." msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "Yapamazsınız – bu `yöneticinin işidir `_." -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2486,15 +2508,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "Bu kullanıcı yalnızca bir gruba (\"Kullanıcılar\") aittir." -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "Öyleyse nereye gireceğim?" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2505,7 +2527,7 @@ msgstr "" "yönetici prosedürü sizinle önceden tartışmadıysa bunu yapmanız gerekmez." #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "Sahip" @@ -2560,7 +2582,7 @@ msgstr "" "atayabilir (veya tam tersi)." #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "Öncelik" @@ -2587,24 +2609,24 @@ msgstr "" "otomatik kancayı kurabilir:" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2673,12 +2695,19 @@ msgid "What’s the difference between “new” and “open”?" msgstr "\"Yeni\" ve \"açık\" arasındaki fark nedir?" #: ../basics/service-ticket/settings/state.rst:32 +#, fuzzy +#| msgid "" +#| "States do more than just indicate progress: Zammad has a fine-grained " +#| "time tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that " +#| "uses state information to measure how long it takes for customers to get " +#| "a response on a new ticket or get their issues resolved entirely." msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" "Durumlar, ilerlemeyi belirtmekten fazlasını yapar: Zammad, müşterilerinin " "yeni bir biletine yanıt verilmesinin veya sorunlarının tamamen " @@ -2686,14 +2715,14 @@ msgstr "" "ayrıntılı bir zaman izleme özelliğine (buna “\\ `hizmet düzeyi anlaşmaları `_" "\\ ” veya SLA'lar denir) sahiptir." -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasn’t received her first response on " "the issue." msgstr "" "*Yeni* bir bilette, müşteri sorunla ilgili ilk yanıtını henüz almamıştır." -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasn’t been resolved." @@ -2701,14 +2730,14 @@ msgstr "" "*Açık* bir bilette, müşteriye ilk yanıt verilmiştir, ancak sorun hala " "çözülmemiştir." -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "⏱️ Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" "⏱️ *Beklemede* durumda olan biletler, SLA sınırlarına doğru zaman biriktirmez." -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if it’s waiting " "on feedback from a third-party supplier who’s out of town until next week." @@ -2718,7 +2747,7 @@ msgstr "" "bekleniyor* olarak işaretlenebilir." #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "Etiketler" @@ -2958,7 +2987,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2970,18 +2999,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2992,21 +3023,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -3016,13 +3047,13 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 #, fuzzy #| msgid "Suggested Workflows" msgid "Core Workflows" msgstr "Önerilen İş Akışları" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -3031,15 +3062,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -3047,31 +3080,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -3079,15 +3112,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -3095,15 +3130,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -3112,19 +3149,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -3133,17 +3170,17 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 #, fuzzy #| msgid "Zammad Agent Documentation" msgid "Documentation" msgstr "Zammad Aracı Dokümantasyonu" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -3151,23 +3188,23 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 #, fuzzy #| msgid "Encryption" msgid "Escalation" msgstr "Şifreleme" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -3177,11 +3214,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -3190,15 +3227,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -3206,60 +3245,61 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 #, fuzzy #| msgid "Omnisearch" msgid "Elasticsearch" msgstr "Omnisearch" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -3267,28 +3307,28 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 #, fuzzy #| msgid "Group" msgid "Groups" msgstr "Grup" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -3298,117 +3338,131 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 +#, fuzzy +#| msgid "" +#| "Administrators can learn more about customizing text modules `here " +#| "`_." msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" +"Yöneticiler metin modüllerini özelleştirmek hakkında daha fazla bilgi almak " +"için `buraya ` göz atabilir_." -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 +#, fuzzy +#| msgid "" +#| "Administrators can learn more about customizing text modules `here " +#| "`_." msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" +"Yöneticiler metin modüllerini özelleştirmek hakkında daha fazla bilgi almak " +"için `buraya ` göz atabilir_." -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3418,65 +3472,72 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 +#, fuzzy +#| msgid "" +#| "Administrators can learn more about customizing text modules `here " +#| "`_." msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" +"Yöneticiler metin modüllerini özelleştirmek hakkında daha fazla bilgi almak " +"için `buraya ` göz atabilir_." -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "Bilgi Tabanı" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-to’s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3484,68 +3545,77 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 +#, fuzzy +#| msgid "" +#| "Administrators can learn more about customizing text modules `here " +#| "`_." msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" +"Yöneticiler metin modüllerini özelleştirmek hakkında daha fazla bilgi almak " +"için `buraya ` göz atabilir_." -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 #, fuzzy #| msgid "Macros" msgid "Macro" msgstr "Makrolar" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3553,7 +3623,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3561,18 +3631,24 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 +#, fuzzy +#| msgid "" +#| "Administrators can learn more about customizing text modules `here " +#| "`_." msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" +"Yöneticiler metin modüllerini özelleştirmek hakkında daha fazla bilgi almak " +"için `buraya ` göz atabilir_." -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3580,45 +3656,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3626,15 +3702,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3643,17 +3719,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "Organizasyon" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3661,15 +3737,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3677,17 +3753,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3695,7 +3771,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3703,65 +3779,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3769,34 +3845,34 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 #, fuzzy #| msgid "" #| "S/MIME is the most widely-supported method for secure email " @@ -3811,18 +3887,25 @@ msgstr "" "yöntemdir. S/MIME ile, başkalarıyla **imzalı** ve **şifreli** mesaj " "alışverişi yapabilirsiniz." -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 +#, fuzzy +#| msgid "" +#| "Administrators can learn more about customizing text modules `here " +#| "`_." msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" +"Yöneticiler metin modüllerini özelleştirmek hakkında daha fazla bilgi almak " +"için `buraya ` göz atabilir_." -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3830,17 +3913,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3848,44 +3931,44 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 #, fuzzy #| msgid "State" msgid "Status" msgstr "Durum" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3893,42 +3976,43 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 #, fuzzy #| msgid "" #| "Administrators can learn more about customizing text modules `here " #| "`_." msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" "Yöneticiler metin modüllerini özelleştirmek hakkında daha fazla bilgi almak " "için `buraya ` göz atabilir_." -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 #, fuzzy #| msgid "Ticket Templates" msgid "(Ticket) Template" msgstr "Bilet Şablonları" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3937,23 +4021,30 @@ msgid "" "refund, delivery issue, missing…" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 +#, fuzzy +#| msgid "" +#| "Administrators can learn more about customizing text modules `here " +#| "`_." msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" +"Yöneticiler metin modüllerini özelleştirmek hakkında daha fazla bilgi almak " +"için `buraya ` göz atabilir_." -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 #, fuzzy #| msgid "Users" msgid "User" msgstr "Kullanıcılar" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3961,19 +4052,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3981,27 +4072,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -4026,23 +4118,25 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "**🤔 Pardon? \"Telefon\" menüsünü göremedim...**" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 #, fuzzy #| msgid "" #| "This feature is **optional**; if you don’t see it in the main menu, that " #| "means your administrator hasn’t enabled it yet. Administrators can learn " -#| "more `here `_." +#| "more `here `_." msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" "Bu özellik **isteğe bağlıdır**; ana menüde görmüyorsanız, bu yöneticiniz " "tarafından etkinleştirilmediği anlamına gelir. Yöneticiler daha fazla bilgi " -"için `buraya `_ " -"bakabilir." +"için `buraya `_ bakabilir." -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 #, fuzzy #| msgid "" #| "🏢 The caller log shows all incoming and outgoing calls **for the entire " @@ -4053,46 +4147,46 @@ msgid "" "admin chose." msgstr "🏢 Arama kaydı **tüm ekip için** gelen ve giden aramaları gösterir." -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 #, fuzzy #| msgid "New tickets" msgid "New Ticket dialogue" msgstr "Yeni biletler" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -4100,34 +4194,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -4137,7 +4231,7 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 #, fuzzy #| msgid "" #| "👤 Click on unrecognized numbers in the caller log to **create a new " @@ -4151,13 +4245,13 @@ msgstr "" "numaralara tıklayın. (Tanınmayan telefon numaraları bu şekilde mevcut " "müşterilere eklenemez.)" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -4251,10 +4345,15 @@ msgid "**🤔 Huh? I don’t see “Customer Chat” in the menu...**" msgstr "**🤔 Pardon? \"Müşteri Sohbeti\" menüsünü göremedim...**" #: ../extras/chat.rst:37 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you don’t see it in the main menu, that " +#| "means your administrator hasn’t enabled it yet. Administrators can learn " +#| "more `here `_." msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "Bu özellik **isteğe bağlıdır**; ana menüde görmüyorsanız, bu yöneticiniz " "tarafından etkinleştirilmediği anlamına gelir. Yöneticiler daha fazla bilgi " @@ -4284,9 +4383,12 @@ msgstr "" "destekler**." #: ../extras/chat.rst:50 +#, fuzzy +#| msgid "" +#| "⌨️ Live chat supports `text modules `_." msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" "⌨️ Canlı sohbet `metin modüllerini `_ destekler." @@ -4582,11 +4684,17 @@ msgid "GitLub logo" msgstr "" #: ../extras/github-gitlab-integration.rst:9 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you don’t see it in the ticket pane, " +#| "that means your administrator hasn’t enabled it yet. Administrators can " +#| "learn more `here `_." msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "Bu özellik **isteğe bağlıdır**; bilet panelinde görmüyorsanız, bu " "yöneticiniz tarafından etkinleştirilmediği anlamına gelir. Yöneticiler daha " @@ -4690,11 +4798,16 @@ msgid "**🤔 Huh? I don’t see a 🖨 printer tab...**" msgstr "**🤔 Pardon? 🖨 Yazıcı sekmesini görmüyorum...**" #: ../extras/i-doit-track-company-property.rst:19 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you don’t see it in the ticket view, " +#| "that means your administrator hasn’t enabled it yet. Administrators can " +#| "learn more `here `_." msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "Bu özellik **isteğe bağlıdır**; bilet görünümünde görmüyorsanız, bu " "yöneticiniz tarafından etkinleştirilmediği anlamına gelir. Yöneticiler daha " @@ -4863,7 +4976,24 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "**🤔 Pardon? \"Bilgi Tabanı\" menüsünü göremedim...**" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you don’t see it in the main menu, that " +#| "means your administrator hasn’t enabled it yet. Administrators can learn " +#| "more `here `_." +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" +"Bu özellik **isteğe bağlıdır**; ana menüde görmüyorsanız, bu yöneticiniz " +"tarafından etkinleştirilmediği anlamına gelir. Yöneticiler daha fazla bilgi " +"için `buraya `_ bakabilir." + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "Başlarken" @@ -4871,25 +5001,25 @@ msgstr "Başlarken" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" "Yayınlanan bilgi tabanını görmek için üst araç çubuğundaki **↗️ butonunu** " "kullanın." -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" "👆 Düzenleme Modunda, bilgi tabanında gezinmek için sağdaki menüyü kullanın." -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." @@ -4897,11 +5027,11 @@ msgstr "" "**Düzenleme Modu**na geçmek (ve tekrar geri dönmek) için üst araç " "çubuğundaki **“Düzenle” butonunu** kullanın." -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "**🤔 Pardon? “Düzenle” butonunu göremedim...**" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " @@ -4911,7 +5041,7 @@ msgstr "" "düzenlemesine veya yönetmesine izin verilmez**. Bilgi tabanını düzenlemek " "istiyorsanız, size uygun izinleri verme konusunda yöneticinizle görüşün." -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "Dilleri Değiştirmek" @@ -4919,23 +5049,23 @@ msgstr "Dilleri Değiştirmek" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" "Geçerli sayfada çevirileri görüntülemek veya düzenlemek için dil menünüsü " "kullanın." -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" msgstr "🚧 **Bir sayfa henüz seçilen dile çevrilmediğinde ne olur?**" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "Düzenleme Modunda" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "Çevrilmemiş sayfalar ⚠️ **uyarı işareti** ile işaretlenir:" @@ -4943,39 +5073,39 @@ msgstr "Çevrilmemiş sayfalar ⚠️ **uyarı işareti** ile işaretlenir:" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "Önizleme Modunda" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" "Çevrilmemiş sayfalar sadece **izinler düzenlenerek** kullanıcılara " "gösterilir:" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "yayınlanmış bilgi tabanında" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "Çevrilmemiş sayfalar **her zaman gizlenir**:" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4986,17 +5116,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -5005,13 +5135,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -5023,19 +5153,19 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 #, fuzzy #| msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "**🤔 Pardon? “Düzenle” butonunu göremedim...**" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "Kategorileri Düzenlemek" @@ -5043,7 +5173,7 @@ msgstr "Kategorileri Düzenlemek" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." @@ -5051,7 +5181,7 @@ msgstr "" "📁 **Üst** menüsünü kullanarak bir kategorinin yerini değiştirirseniz, tüm " "makaleleri ve alt kategorileri de onunla birlikte taşınacaktır." -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." @@ -5059,11 +5189,11 @@ msgstr "" "🗑️ Kategoriler yalnızca **tüm makaleleri ve alt kategorileri** silindiğinde " "veya yeri değiştirildiğinde silinebilir." -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -5071,7 +5201,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -5091,34 +5221,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "Cevapları Düzenlemek" @@ -5126,7 +5256,7 @@ msgstr "Cevapları Düzenlemek" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -5141,19 +5271,19 @@ msgstr "" "kullanabileceğiniz anlamına gelir. Hatta dosya ekleri ve bağlantılar " "ekleyebilirsiniz!" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "🔗 **Web bağlantısı**" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "URL'ler diğer web sitelerini gösteriyor." -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "💡 **Bağlantılı Cevap**" @@ -5165,7 +5295,7 @@ msgstr "Diğer bilgi tabanı cevaplarından iç referanslar." msgid "(Will not break if destination URL changes.)" msgstr "(Hedef URL değişirse bozulmaz.)" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "📋 **Bağlı Biletler**" @@ -5177,7 +5307,7 @@ msgstr "Zammad biletlerinden iç referanslar." msgid "(Visible only in Preview and Edit Modes.)" msgstr "(Sadece Önizleme ve Düzenleme Modlarında görünür.)" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "" @@ -5195,7 +5325,7 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " @@ -5205,31 +5335,31 @@ msgstr "" "tarihte yayınlanmasını planlamak için yanıtın **görünürlüğünü** ayarlayın. " "Makaleler, görünürlüklerine göre **renk kodu** alır:" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "**Herkese Açık** (herkes tarafından görülebilir)" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "|blu|" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "**Dahili** (sadece aracılar ve editörler görebilir)" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "|gry|" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "**Taslak/Planlanmış/Arşiv** (sadece editörler görebilir)" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5237,22 +5367,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5847,7 +5977,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5917,10 +6047,15 @@ msgid "Notifications are available to agents only." msgstr "" #: ../extras/profile-and-settings.rst:139 +#, fuzzy +#| msgid "" +#| "The contents of these email notifications can be customized on self-" +#| "hosted installations. Administrators can learn more `here `_." msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" "Bu e-posta bildirimlerinin içeriği, kendi kendine barındırılan kurulumlarda " "özelleştirilebilir. Yöneticiler daha fazla bilgi için `buraya `_ bakabilir." @@ -6621,26 +6756,26 @@ msgstr "**🤔 Pardon? “Düzenle” butonunu göremedim...**" msgid "" "This feature is **optional**; if you don’t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" "Bu özellik **isteğe bağlıdır**; ana menüde görmüyorsanız, bu yöneticiniz " "tarafından etkinleştirilmediği anlamına gelir. Yöneticiler daha fazla bilgi " "için `buraya `_ " "bakabilir." -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -6654,16 +6789,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -6673,17 +6808,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -6693,19 +6828,19 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 #, fuzzy #| msgid "Existing tickets" msgid "Existing tickets (Ticket zoom)" msgstr "Mevcut biletler" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -6715,30 +6850,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -6746,30 +6881,30 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 #, fuzzy #| msgid "New tickets" msgid "New ticket" msgstr "Yeni biletler" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 #, fuzzy #| msgid "Adding New Messages/Notes" msgid "Adding new drafts" msgstr "Yeni Mesajlar/Notlar Eklemek" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -6781,11 +6916,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -6793,7 +6928,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -6803,26 +6938,26 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 #, fuzzy #| msgid "Existing tickets" msgid "Existing ticket" msgstr "Mevcut biletler" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "" @@ -6848,7 +6983,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -7315,15 +7450,15 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "Temel Bilgiler" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "İleri Konular" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "Ekstralar" @@ -7333,6 +7468,29 @@ msgstr "Ekstralar" msgid "Zammad User Documentation" msgstr "Zammad Aracı Dokümantasyonu" +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" + +#, fuzzy +#~| msgid "" +#~| "This feature is **optional**; if you don’t see it in the main menu, that " +#~| "means your administrator hasn’t enabled it yet. Administrators can learn " +#~| "more `here `_." +#~ msgid "" +#~ "This feature is **optional**; if you don’t see it in the main menu, that " +#~ "means your administrator hasn’t enabled it yet. Administrators can learn " +#~ "more on our `admin documentation`_." +#~ msgstr "" +#~ "Bu özellik **isteğe bağlıdır**; ana menüde görmüyorsanız, bu yöneticiniz " +#~ "tarafından etkinleştirilmediği anlamına gelir. Yöneticiler daha fazla " +#~ "bilgi için `buraya `_ bakabilir." + #~ msgid "Managing Ticket Settings" #~ msgstr "Bilet Ayarlarını Yönetmek" @@ -7385,25 +7543,3 @@ msgstr "Zammad Aracı Dokümantasyonu" #~ msgstr "" #~ "Herhangi bir aracı tarafından oluşturulan herhangi bir şablon **tüm** " #~ "aracılar tarafından kullanılabilir." - -#~ msgid "" -#~ "This feature is **optional**; if you don’t see it in the main menu, that " -#~ "means your administrator hasn’t enabled it yet. Administrators can learn " -#~ "more `here `_." -#~ msgstr "" -#~ "Bu özellik **isteğe bağlıdır**; ana menüde görmüyorsanız, bu yöneticiniz " -#~ "tarafından etkinleştirilmediği anlamına gelir. Yöneticiler daha fazla " -#~ "bilgi için `buraya `_ bakabilir." - -#~ msgid "" -#~ "This feature is **optional**; if you don’t see it in the main menu, that " -#~ "means your administrator hasn’t enabled it yet. Administrators can learn " -#~ "more `here `_." -#~ msgstr "" -#~ "Bu özellik **isteğe bağlıdır**; ana menüde görmüyorsanız, bu yöneticiniz " -#~ "tarafından etkinleştirilmediği anlamına gelir. Yöneticiler daha fazla " -#~ "bilgi için `buraya `_ bakabilir." diff --git a/locale/zh_Hans/LC_MESSAGES/user-docs.po b/locale/zh_Hans/LC_MESSAGES/user-docs.po index e9ab1ee1..1f1628c3 100644 --- a/locale/zh_Hans/LC_MESSAGES/user-docs.po +++ b/locale/zh_Hans/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2022-11-04 15:14+0000\n" "Last-Translator: Never Min <59808@qq.com>\n" "Language-Team: Chinese (Simplified) `_. If you have an idea for a macro " +#| "you’d like to use, your Zammad admin can probably make it happen." msgid "" -"You don’t – that’s the `administrator’s job `_. If you have an idea for a macro you’d like " -"to use, your Zammad admin can probably make it happen." +"You don’t – that’s the :admin-docs:`administrator’s job `. If you have an idea for a macro you’d like to use, your Zammad admin " +"can probably make it happen." msgstr "" "你不需要自己创建 - 这是`管理员的工作`_。如果你有一个你想使用的宏的想法，你的Zammad管理员可能可" @@ -310,15 +315,20 @@ msgid "Available attributes" msgstr "可用属性" #: ../advanced/search.rst:42 +#, fuzzy +#| msgid "" +#| "For a more detailed list of available attributes please take a look into " +#| "our `Zammad Admin-Documentation `_" msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" "如需查看更详细的可用属性列表，请查阅我们的 `Zammad 管理员文档 `_。" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "属性及其用途" @@ -486,11 +496,11 @@ msgstr "" "索类似的单词，比如\"head\"。Zammad还允许你在属性允许的地方使用正则表达式进行" "搜索。" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -504,7 +514,7 @@ msgstr "" "允许你将不同依赖性的几个短语组合在一起(AND/OR)。如果你收到了你想排除的搜索结" "果，你可以使用否定``!``。以下是一些你可以使用的示例：" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -553,134 +563,134 @@ msgstr "状态.名称:待处理* 和 文章_数量:[1 到 5]" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "显示所有处于任何待处理状态且文章数量在1到5之间的内容。" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -933,14 +943,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1131,8 +1141,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1327,10 +1337,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1363,7 +1375,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it whenever you update a " "ticket, that means your administrator hasn’t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1470,48 +1482,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1522,7 +1535,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1664,7 +1677,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1958,10 +1971,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1974,11 +1988,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**🙅 I’m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1986,14 +2000,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -2003,7 +2017,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A ✏️ icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2139,11 +2153,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You don’t – that’s the `administrator’s job `_." +"You don't – that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams you’re on in the Notifications section " "of your :doc:`user settings `:" @@ -2153,15 +2167,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (“Users”)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you won’t need to do this unless " @@ -2169,7 +2183,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2210,7 +2224,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2232,24 +2246,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how he’d like " "you to use it." @@ -2312,38 +2326,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called “\\ `service-level agreements `_\\ ”, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called “:admin-docs:`service-level agreements `”, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasn’t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasn’t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "⏱️ Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if it’s waiting " "on feedback from a third-party supplier who’s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2552,7 +2566,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2564,18 +2578,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2586,21 +2602,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2610,11 +2626,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2623,15 +2639,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2639,31 +2657,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2671,15 +2689,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2687,15 +2707,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2704,19 +2726,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2725,15 +2747,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isn’t enough already (just kidding, it won’t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2741,21 +2763,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2765,11 +2787,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2778,15 +2800,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2794,58 +2818,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**🤓 This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2853,26 +2878,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2882,117 +2907,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**🤓 Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3002,65 +3029,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs – that’s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-to’s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3068,66 +3096,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**🤓 This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3135,7 +3166,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3143,18 +3174,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3162,45 +3193,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad – this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3208,15 +3239,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3225,17 +3256,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3243,15 +3274,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3259,17 +3290,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3277,7 +3308,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3285,65 +3316,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their tickets’ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3351,52 +3382,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "🤓 Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3404,17 +3436,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3422,42 +3454,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3465,34 +3497,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3501,21 +3534,22 @@ msgid "" "refund, delivery issue, missing…" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "用户" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3523,19 +3557,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3543,27 +3577,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3587,58 +3622,59 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Phone” in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "🏢 The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3646,34 +3682,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**😕 What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3683,19 +3719,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "👤 Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3785,7 +3821,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the main menu, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3806,8 +3842,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"⌨️ Live chat supports `text modules `_." +"⌨️ Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4059,8 +4094,8 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket pane, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4148,8 +4183,7 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the ticket view, that " "means your administrator hasn’t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4285,7 +4319,14 @@ msgstr "" msgid "**🤔 Huh? I don’t see “Knowledge Base” in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you don’t see it in the main menu, that " +"means your administrator hasn’t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4293,39 +4334,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **↗️ button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "👆 In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **“Edit” button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**🤔 Huh? I don’t see an “Edit” button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4333,21 +4374,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "🚧 **What happens when a page hasn’t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a ⚠️ **warning sign**:" msgstr "" @@ -4355,37 +4396,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4396,17 +4437,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4415,13 +4456,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4433,17 +4474,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**🤔 Huh? I don’t see an “RSS” button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4451,23 +4492,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "📁 If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "🗑️ Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4475,7 +4516,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4495,34 +4536,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**⚙️ Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**🥵 Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4530,7 +4571,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4539,19 +4580,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "🤷 **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "🔗 **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "💡 **Link Answer**" msgstr "" @@ -4563,7 +4604,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "📋 **Linked Tickets**" msgstr "" @@ -4575,7 +4616,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "🏷️ **Tags**" msgstr "" @@ -4593,38 +4634,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "🙈 Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4632,22 +4673,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5175,7 +5216,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5227,8 +5268,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5727,22 +5768,22 @@ msgstr "" msgid "" "This feature is **optional**; if you don’t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**🤓 Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5756,16 +5797,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. 🙏" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5775,17 +5816,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the 📝 " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5795,17 +5836,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"📝 Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5815,30 +5856,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5846,26 +5887,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on 📝 on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5877,11 +5918,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5889,7 +5930,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5899,24 +5940,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the ᐱ button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"📝 Draft available\" will be shown." msgstr "" @@ -5942,7 +5983,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6407,18 +6448,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr ""