From 5458f5f56fc15327ecccd705d0e118af7e0838ee Mon Sep 17 00:00:00 2001 From: zammad-sync Date: Fri, 29 Sep 2023 16:02:30 +0200 Subject: [PATCH] Maintenance: Translations update from translations.zammad.org MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Special thanks to the amazing translation team. You rock! šŸ’Ŗ Co-authored-by: Weblate Co-authored-by: Dusan Vuckovic Co-authored-by: SamolJacek --- locale/cs/LC_MESSAGES/user-docs.po | 920 +++++++++--------- locale/da/LC_MESSAGES/user-docs.po | 920 +++++++++--------- locale/de/LC_MESSAGES/user-docs.po | 1176 ++++++++++++++--------- locale/es/LC_MESSAGES/user-docs.po | 933 +++++++++--------- locale/es_CO/LC_MESSAGES/user-docs.po | 920 +++++++++--------- locale/es_MX/LC_MESSAGES/user-docs.po | 920 +++++++++--------- locale/fa/LC_MESSAGES/user-docs.po | 920 +++++++++--------- locale/fr/LC_MESSAGES/user-docs.po | 945 +++++++++--------- locale/fr_CA/LC_MESSAGES/user-docs.po | 920 +++++++++--------- locale/hr/LC_MESSAGES/user-docs.po | 930 +++++++++--------- locale/hu/LC_MESSAGES/user-docs.po | 920 +++++++++--------- locale/it/LC_MESSAGES/user-docs.po | 986 ++++++++++--------- locale/nl/LC_MESSAGES/user-docs.po | 920 +++++++++--------- locale/pl/LC_MESSAGES/user-docs.po | 1131 ++++++++++++---------- locale/pt_BR/LC_MESSAGES/user-docs.po | 975 ++++++++++--------- locale/ru/LC_MESSAGES/user-docs.po | 925 +++++++++--------- locale/sr/LC_MESSAGES/user-docs.po | 1143 ++++++++++++---------- locale/sv/LC_MESSAGES/user-docs.po | 920 +++++++++--------- locale/th/LC_MESSAGES/user-docs.po | 920 +++++++++--------- locale/tr/LC_MESSAGES/user-docs.po | 1068 +++++++++++--------- locale/zh_Hans/LC_MESSAGES/user-docs.po | 930 +++++++++--------- 21 files changed, 10856 insertions(+), 9486 deletions(-) diff --git a/locale/cs/LC_MESSAGES/user-docs.po b/locale/cs/LC_MESSAGES/user-docs.po index 432a1cf0..05989ad0 100644 --- a/locale/cs/LC_MESSAGES/user-docs.po +++ b/locale/cs/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -35,7 +35,7 @@ msgid "The keyboard shortcut cheat sheet on Windows." msgstr "" #: ../advanced/keyboard-shortcuts.rst:16 ../advanced/tabs.rst:25 -#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:33 +#: ../basics/find-ticket/browse.rst:27 ../basics/find-ticket/search.rst:33 #: ../basics/service-ticket/create.rst:48 #: ../snippets/ui-protip-message-editor-features.rst:1 #: ../basics/service-ticket/follow-up.rst:55 @@ -133,9 +133,9 @@ msgstr "" #: ../advanced/macros.rst:12 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -290,12 +290,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -448,11 +448,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -462,7 +462,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -509,134 +509,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -889,14 +889,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1087,8 +1087,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1283,10 +1283,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1319,7 +1321,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1424,48 +1426,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1476,7 +1479,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1618,7 +1621,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1912,10 +1915,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1928,11 +1932,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1940,14 +1944,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1957,7 +1961,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2093,11 +2097,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2107,15 +2111,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2123,7 +2127,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2164,7 +2168,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2186,24 +2190,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2266,38 +2270,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasnā€™t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasnā€™t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "ā±ļø Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if itā€™s waiting " "on feedback from a third-party supplier whoā€™s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2506,7 +2510,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2518,18 +2522,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2540,21 +2546,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2564,11 +2570,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2577,15 +2583,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2593,31 +2601,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2625,15 +2633,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2641,15 +2651,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2658,19 +2670,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2679,15 +2691,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2695,21 +2707,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2719,11 +2731,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2732,15 +2744,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2748,58 +2762,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2807,26 +2822,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2836,117 +2851,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -2956,65 +2973,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-toā€™s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3022,66 +3040,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3089,7 +3110,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3097,18 +3118,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3116,45 +3137,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3162,15 +3183,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3179,17 +3200,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3197,15 +3218,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3213,17 +3234,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3231,7 +3252,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3239,65 +3260,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3305,52 +3326,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3358,17 +3380,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3376,42 +3398,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3419,34 +3441,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3455,21 +3478,22 @@ msgid "" "refund, delivery issue, missingā€¦" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3477,19 +3501,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3497,27 +3521,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3541,58 +3566,59 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3600,34 +3626,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3637,19 +3663,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "šŸ‘¤ Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3739,7 +3765,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3760,8 +3786,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4013,8 +4038,8 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4102,8 +4127,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4239,7 +4263,14 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4247,39 +4278,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4287,21 +4318,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "" @@ -4309,37 +4340,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4350,17 +4381,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4369,13 +4400,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4387,17 +4418,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4405,23 +4436,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4429,7 +4460,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4449,34 +4480,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4484,7 +4515,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4493,19 +4524,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "" @@ -4517,7 +4548,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "" @@ -4529,7 +4560,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "" @@ -4547,38 +4578,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4586,22 +4617,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5125,7 +5156,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5177,8 +5208,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5677,22 +5708,22 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5706,16 +5737,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5725,17 +5756,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5745,17 +5776,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5765,30 +5796,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5796,26 +5827,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5827,11 +5858,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5839,7 +5870,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5849,24 +5880,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "" @@ -5892,7 +5923,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6357,18 +6388,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/da/LC_MESSAGES/user-docs.po b/locale/da/LC_MESSAGES/user-docs.po index 0a151c34..aa49ef70 100644 --- a/locale/da/LC_MESSAGES/user-docs.po +++ b/locale/da/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -35,7 +35,7 @@ msgid "The keyboard shortcut cheat sheet on Windows." msgstr "" #: ../advanced/keyboard-shortcuts.rst:16 ../advanced/tabs.rst:25 -#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:33 +#: ../basics/find-ticket/browse.rst:27 ../basics/find-ticket/search.rst:33 #: ../basics/service-ticket/create.rst:48 #: ../snippets/ui-protip-message-editor-features.rst:1 #: ../basics/service-ticket/follow-up.rst:55 @@ -133,9 +133,9 @@ msgstr "" #: ../advanced/macros.rst:12 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -290,12 +290,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -448,11 +448,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -462,7 +462,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -509,134 +509,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -889,14 +889,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1087,8 +1087,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1283,10 +1283,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1319,7 +1321,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1424,48 +1426,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1476,7 +1479,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1618,7 +1621,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1912,10 +1915,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1928,11 +1932,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1940,14 +1944,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1957,7 +1961,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2093,11 +2097,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2107,15 +2111,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2123,7 +2127,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2164,7 +2168,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2186,24 +2190,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2266,38 +2270,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasnā€™t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasnā€™t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "ā±ļø Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if itā€™s waiting " "on feedback from a third-party supplier whoā€™s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2506,7 +2510,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2518,18 +2522,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2540,21 +2546,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2564,11 +2570,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2577,15 +2583,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2593,31 +2601,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2625,15 +2633,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2641,15 +2651,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2658,19 +2670,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2679,15 +2691,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2695,21 +2707,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2719,11 +2731,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2732,15 +2744,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2748,58 +2762,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2807,26 +2822,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2836,117 +2851,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -2956,65 +2973,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-toā€™s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3022,66 +3040,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3089,7 +3110,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3097,18 +3118,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3116,45 +3137,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3162,15 +3183,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3179,17 +3200,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3197,15 +3218,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3213,17 +3234,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3231,7 +3252,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3239,65 +3260,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3305,52 +3326,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3358,17 +3380,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3376,42 +3398,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3419,34 +3441,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3455,21 +3478,22 @@ msgid "" "refund, delivery issue, missingā€¦" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3477,19 +3501,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3497,27 +3521,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3541,58 +3566,59 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3600,34 +3626,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3637,19 +3663,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "šŸ‘¤ Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3739,7 +3765,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3760,8 +3786,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4013,8 +4038,8 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4102,8 +4127,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4239,7 +4263,14 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4247,39 +4278,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4287,21 +4318,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "" @@ -4309,37 +4340,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4350,17 +4381,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4369,13 +4400,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4387,17 +4418,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4405,23 +4436,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4429,7 +4460,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4449,34 +4480,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4484,7 +4515,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4493,19 +4524,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "" @@ -4517,7 +4548,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "" @@ -4529,7 +4560,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "" @@ -4547,38 +4578,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4586,22 +4617,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5125,7 +5156,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5177,8 +5208,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5677,22 +5708,22 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5706,16 +5737,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5725,17 +5756,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5745,17 +5776,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5765,30 +5796,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5796,26 +5827,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5827,11 +5858,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5839,7 +5870,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5849,24 +5880,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "" @@ -5892,7 +5923,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6357,18 +6388,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/de/LC_MESSAGES/user-docs.po b/locale/de/LC_MESSAGES/user-docs.po index 290df1b0..d100130a 100644 --- a/locale/de/LC_MESSAGES/user-docs.po +++ b/locale/de/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2023-09-13 08:08+0000\n" "Last-Translator: Ralf Schmid \n" "Language-Team: German `_. If you have an idea for a macro " +#| "youā€™d like to use, your Zammad admin can probably make it happen." msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" "Sie kƶnnen das nicht ā€“ das ist `die Aufgabe Ihres Administrators `_. Wenn Sie ein " @@ -346,16 +351,21 @@ msgid "Available attributes" msgstr "VerfĆ¼gbare Attribute" #: ../advanced/search.rst:42 +#, fuzzy +#| msgid "" +#| "For a more detailed list of available attributes please take a look into " +#| "our `Zammad Admin-Documentation `_" msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" "Eine detailliertere Liste der verfĆ¼gbaren Attribute finden Sie in der " "`Zammad Admin-Dokumentation `_" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "Attribute und ihre Nutzung" @@ -533,11 +543,11 @@ msgstr "" "Zammad erlaubt zudem eine Suche mit regulƤren AusdrĆ¼cken, wo immer ein " "Attribut dies zulƤsst." -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "**Suchbegriffe kombinieren**" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -553,7 +563,7 @@ msgstr "" "ausschlieƟen mƶchten, kƶnnen Sie Suchbegriffe mit ``!`` negieren. Hier " "finden Sie noch ein paar Beispiele, wie so etwas aussehen kann:" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "Beispiele fĆ¼r Suchphrasen-Kombinationen" @@ -608,11 +618,11 @@ msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" "Zeige alles mit einem warten auf Status und einer Artikelanzahl von 1 bis 5." -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "Eine kurze Auswahl von Ticket Attributen" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." @@ -620,128 +630,128 @@ msgstr "" "Anbei finden Sie eine Auflistung der wichtigsten Attribute, aufgeteilt in " "Ticket und Artikel." -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "Ticket Attribute" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "number: String" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "title: String" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "group: Object (group.name, ...)" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "priority: Object (priority.name, ...)" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "state: Object (state.name, ...)" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "organization: Object (organization.name, ...)" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "owner: Objekt (owner.firstname, owner.lastname, owner.email, ...)" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" "customer: Objekt (customer.firstname, customer.lastname, customer.email, ...)" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "first_response_at: Zeitstempel" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" "first_response_in_min: ganze Zahl (GeschƤfts-Minuten bis zur ersten Reaktion)" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "close_at: Zeitstempel" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" "close_in_min: ganze Zahl (GeschƤfts-Minuten bis SchlieƟung des Tickets)" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" "last_contact_at: Zeitstempel (Letzter Kontakt durch Kunden oder Agenten)" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "last_contact_agent_at: Zeitstempel (Letzter Kontakt durch Agenten)" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "last_contact_customer_at: Zeitstempel (Letzter Kontakt durch Kunden)" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "create_article_type: String (email|phone|web|...)" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "create_article_sender: String (Customer|Agent|System)" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "article_count: ganze Zahl" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "escalation_at: Zeitstempel" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "pending_time: Zeitstempel" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "Artikel Attribute" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "article.from: String" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "article.to: String" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "article.cc: String" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "article.subject: String" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "article.body: String" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "article.attachment.title: string (Dateiname von Anhang)" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "article.attachment.content: string (Inhalt des Anhangs)" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "article.attachment.content_type: string (Dateityp z.B. PDF)" @@ -1064,7 +1074,7 @@ msgstr "Unternehmen" msgid "Omnisearch" msgstr "Suchanfragen" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" @@ -1073,7 +1083,7 @@ msgstr "" "**Farbcodes:**" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "|grn|" @@ -1308,9 +1318,13 @@ msgid "Customizing text modules" msgstr "Textbausteine anpassen" #: ../advanced/text-modules.rst:42 +#, fuzzy +#| msgid "" +#| "Administrators can learn more about customizing text modules `here " +#| "`_." msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" "Administratoren kƶnnen `hier `_ mehr Ć¼ber die Anpassung von Textbausteinen erfahren." @@ -1569,10 +1583,14 @@ msgstr "" "Berechtigungen zu erteilen." #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +#, fuzzy +#| msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "`Lernen Sie mehr Ć¼ber Ticket-Vorlagen in der Admin-Dokumentation`_." -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "Diese Berechtigung wurde mit Zammad 5.3 eingefĆ¼hrt." @@ -1608,10 +1626,16 @@ msgid "**šŸ¤” Huh? I donā€™t see a ā€œTime Accountingā€ dialog...**" msgstr "**šŸ¤”Huch? Ich sehe gar keinen \"Zeiterfassungs-Dialog\" ...**" #: ../advanced/time-accounting.rst:16 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you donā€™t see it whenever you update a " +#| "ticket, that means your administrator hasnā€™t enabled it yet. " +#| "Administrators can learn more :admin-docs:`here `." msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" "Diese Funktion ist **optional**; wenn Sie diese nicht sehen, sobald Sie ein " "Ticket aktualisieren, bedeutet das, dass Ihr Administrator sie noch nicht " @@ -1741,22 +1765,26 @@ msgstr "" "einem anderen Suchfilter fĆ¼r die Tickets, die diese anzeigt." #: ../basics/find-ticket/browse.rst:15 +#, fuzzy +#| msgid "" +#| "There are **six built-in overviews** (Zammad admin may `create more`_ " +#| "with custom-defined filters):" msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" "Es gibt **sechs Standard-Ɯbersichten** (Zammad-Administratoren kƶnnen mit " "eigenen Filtern `weitere erstellen`_):" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "**Meine zugewiesenen Tickets** (nur *offen / warten erreicht*)" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "**Nichts zugewiesen & Offen**" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" @@ -1764,11 +1792,11 @@ msgstr "" "**Meine warten erreicht Tickets** (zuvor als *wartend* markiert und aktuell " "fƤllig)" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "**Offen** (gesamtes Zammad)" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" @@ -1776,26 +1804,30 @@ msgstr "" "**Warten erreicht** (gesamtes Zammad, zuvor als *warten auf* markiert und " "aktuell fƤllig)" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 +#, fuzzy +#| msgid "" +#| "**Escalated** (system-wide, failing to meet a `service-level agreement`_)" msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" "**Eskaliert** (systemweit, nicht einhalten der `Service-Level -" "Vereinbarung`_)" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" "Um die Reihenfolge der Anzeige zu Ƥndern, klicken Sie auf die " "SpaltenĆ¼berschriften." -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" "Um die Breite der Spalten anzupassen, klicken Sie auf die Spaltentrennlinien " "und passen Sie diese entsprechend an." -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1808,7 +1840,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "Ɯbersicht die 3 Tickets mit verschiedenen PrioritƤten zeigt" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1978,7 +2010,7 @@ msgstr "" "Der Titel des Tickets wird als Betreffzeile fĆ¼r alle E-Mail-Korrespondenzen " "verwendet." -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "Kunde" @@ -2343,15 +2375,21 @@ msgid "**šŸ§ Huh? I can't see escalation timestamps!**" msgstr "**šŸ§ Huch? Ich kann keine Eskalationszeiten sehen!**" #: ../basics/service-ticket/follow-up.rst:134 +#, fuzzy +#| msgid "" +#| "SLAs are optional and require configuration by your instance " +#| "administrator. Administrators can learn more `about SLAs in our admin " +#| "documentation`_." msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" "SLAs sind optional und erfordern die Konfiguration Ihres Instanz-" "Administrators. Administratoren kƶnnen mehr Ć¼ber `SLAs in unserer Admin-" "Dokumentation`_ erfahren." -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -2371,11 +2409,11 @@ msgstr "" "und\n" "weitere Details zu Eskalationen erhƤlt" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "**šŸ™… Ich arbeite hier!**" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -2388,7 +2426,7 @@ msgstr "" "das gleiche Problem erhalten; oder Ƅnderungen, die von einem Agenten gemacht " "wurden, kƶnnen von dem anderen versehentlich widerrufen werden." -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " @@ -2398,7 +2436,7 @@ msgstr "" "Konflikte, indem in der unteren linken Ecke der Avatar jedes Agenten " "angezeigt wird, die dieses Ticket aktuell geƶffnet haben." -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -2410,7 +2448,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "Konfliktbenachrichtigung fĆ¼r Ticket" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2582,14 +2620,18 @@ msgid "**So how do I manage which team Iā€™m on?**" msgstr "**Wie kann ich also bestimmen, zu welchem Team ich gehƶre?**" #: ../basics/service-ticket/settings/group.rst:30 +#, fuzzy +#| msgid "" +#| "You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "" "Sie selbst kƶnnen das nicht ā€“ das ist die Aufgabe des `Administrators " "`_." -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2602,15 +2644,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "Profil > Benachrichtigungs-MenĆ¼" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "Dieser Benutzer gehƶrt nur zu einer Gruppe (\"Users\")." -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "Also, wo komme ich ins Spiel?" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2622,7 +2664,7 @@ msgstr "" "vorher mit einem besprochen." #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "Besitzer" @@ -2676,7 +2718,7 @@ msgstr "" "bereits teilweise gelƶst wurde." #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "PrioritƤt" @@ -2703,26 +2745,32 @@ msgstr "" "basierend auf der PrioritƤt reagieren - zum Beispiel:" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," -msgstr "`Service-Level Vereinbarung`_," +#, fuzzy +#| msgid ":admin-docs:`PGP `" +msgid ":admin-docs:`service-level agreements `," +msgstr ":admin-docs:`PGP `" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" -msgstr "`Trigger`_, und" +msgid ":admin-docs:`triggers `, and" +msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." -msgstr "`geplante Aktionen`_." +msgid ":admin-docs:`scheduled events `." +msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 +#, fuzzy +#| msgid "" +#| "Priority can also be used as a ticket filter when creating `custom " +#| "overviews`_." msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" "PrioritƤten kƶnnen auch als Ticket-Filter beim Erstellen von `eigenen " "Ɯbersichten`_. genutzt werden." -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2797,12 +2845,19 @@ msgid "Whatā€™s the difference between ā€œnewā€ and ā€œopenā€?" msgstr "Worin besteht der Unterschied zwischen \"neu\" und \"offen\"?" #: ../basics/service-ticket/settings/state.rst:32 +#, fuzzy +#| msgid "" +#| "States do more than just indicate progress: Zammad has a fine-grained " +#| "time tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that " +#| "uses state information to measure how long it takes for customers to get " +#| "a response on a new ticket or get their issues resolved entirely." msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" "Status machen mehr, als nur den Fortschritt anzuzeigen: Zammad hat ein " "Eskalationsmanagement (sogenannte ā€œ\\ `Service-Level-Vereinbarungen `." msgstr "" "`Lernen Sie mehr zu den Branding-Optionen in der Admin-Dokumentation`_." -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "C" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "Eigene Entwicklungen (CD)" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -3169,11 +3228,11 @@ msgstr "" "zu einem zuvor vereinbarten Preis (dieser basiert auf den erwarteten Aufwand " "zur Fertigstellung)." -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "Ƅnderungslog" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." @@ -3182,11 +3241,11 @@ msgstr "" "hierbei um eine Liste von allen Ƅnderungen der Version ā€“ von neuen " "Verbesserungen hinzu zu Bug-Fixes." -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "`Sie kƶnnen diese alle auf GitHub finden`_!" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -3202,11 +3261,11 @@ msgstr "" "zu ihrem individuellen `Kunden Interface`_ wo sie alle ihre Tickets, deren " "aktuellen Zustand und Live-Aktualisierungen." -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "Core Workflows" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -3220,16 +3279,20 @@ msgstr "" "sogar AbhƤngigkeiten einrichten, z. B. wenn ein Feld ausgefĆ¼llt ist, taucht " "ein anderes auf oder wird obligatorisch." -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +#, fuzzy +#| msgid "`Learn more about Core Workflows in the admin documentation`_." +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" "`In der Admin-Dokumentation kƶnnen Sie mehr Ć¼ber Core Workflows erfahren`_." -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "CTI" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -3242,31 +3305,37 @@ msgstr "" "die zeigt welche Agenten aktuell telefonieren, eine Rufnummern-Suche und " "einen Do not Disturb-Modus." -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "`Erfahren Sie mehr zum Thema auf unserer CTI-Funktionsseite`_." -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "Hier finden Sie noch die passenden Dokumentationsseiten:" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" -msgstr "`generische CTI`_" +#: ../basics/zammad-glossary.rst:138 +#, fuzzy +#| msgid ":admin-docs:`S/MIME `" +msgid ":admin-docs:`generic CTI `" +msgstr ":admin-docs:`S/MIME `" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" -msgstr "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +#, fuzzy +#| msgid ":admin-docs:`S/MIME `" +msgid ":admin-docs:`placetel CTI `" +msgstr ":admin-docs:`S/MIME `" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" -msgstr "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +#, fuzzy +#| msgid ":admin-docs:`S/MIME `" +msgid ":admin-docs:`sipgate CTI `" +msgstr ":admin-docs:`S/MIME `" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "Checkmk" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -3278,17 +3347,21 @@ msgstr "" "Checkmk und Zammad wird automatisch Tickets basierend auf der " "Systemgesundheit erstellen, aktualisieren und schlieƟen." -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +#, fuzzy +#| msgid "`Learn more about checkmk integration in the admin documentation`_." +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" "`Lernen Sie in unserer Admin-Dokumentation mehr Ć¼ber die Checkmk-" "Integration`_." -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "Clearbit" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -3300,16 +3373,20 @@ msgstr "" "von unbekannten Nutzern in Zammad automatisch mit Informationen wie Firma, " "Mitarbeiterzahl, Jahresumsatz, Branche und vielem mehr anreichern." -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +#, fuzzy +#| msgid "`Learn more about clearbit integration in the admin documentation`_." +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" "`Lernen Sie mehr zur clearbit-Integration in der Admin-Dokumentation`_." -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "Konfliktwarnung" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -3323,21 +3400,21 @@ msgstr "" "vermeiden. Wenn Sie also den Avatar eines anderen Agenten mit einem Stift " "unten am Ticket sehen bedeutet das, dass dieser aktuell am Ticket arbeitet." -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" ":ref:`Lernen Sie mehr auf der Tickets nachgehen-Seite `." -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "D" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "Dashboard" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -3352,15 +3429,15 @@ msgstr "" "Wiedererƶffnungsrate. Sie kƶnnen auƟerdem im AktivitƤtenstream sehen, was " "Ihre Kollegen gerade bearbeiten." -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "Lernen Sie mehr unter :doc:`/extras/dashboard`." -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "Dokumentation" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -3371,24 +3448,21 @@ msgstr "" "Beste Ort um weitere Informationen zu Zammad zu suchen ā€“ besonders wenn es " "um die technischen Aspekte wie Installation und Konfiguration geht." -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -"Wir haben drei verschiedene: `Zammad fĆ¼r Agenten`_, `Zammad fĆ¼r " -"Administratoren`_ und die `generelle Zammad-Dokumentation`_ (System " -"Administratoren, API)." -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "E" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "Eskalation" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -3404,11 +3478,11 @@ msgstr "" "Eskalationen zu vermeiden, kƶnnen Sie unsere SLAs (siehe :ref:`SLAs " "`) nutzen." -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "Externe Authentifizierung" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -3423,17 +3497,21 @@ msgstr "" "Login-Anbieter - darunter Facebook, GitHub, GitLab, Google und Microsoft / " "Office 365." -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +#, fuzzy +#| msgid "`See our admin documentation for all third party authenticators`_." +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" "`In unserer Admin-Dokumentation kƶnnen Sie alle Methoden zur " "Authentifizierung mit Drittanbietern finden`_." -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "Exchange-Integration" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -3445,17 +3523,21 @@ msgstr "" "AdressbĆ¼cher in Exchange pflegen und mĆ¼ssen nicht zusƤtzlich Zammad-Kontakte " "aktualisieren." -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 +#, fuzzy +#| msgid "" +#| "`Learn more about the exchange integration in our admin documentation`_." msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" "`Erfahren Sie mehr zur Exchange-Integration in unserer Admin-Dokumentation`_." -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "Elasticsearch" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " @@ -3465,7 +3547,7 @@ msgstr "" "die Suchprozesse in Zammad extrem schnell macht (auch bei DatensƤtzen von " "mehreren Terrabytes!)." -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" @@ -3473,11 +3555,11 @@ msgstr "" "Spoiler: Zammad ist aktuell das einzige Helpdesk-System, das auch " "Attachments in die Suche einschlieƟt!" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "**šŸ¤“ Hiervon sind nur gehostete Instanzen betroffen!**" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." @@ -3485,15 +3567,15 @@ msgstr "" "Mit Hilfe eines 'read-only'-Benutzers in Elasticsearch, kƶnnen Sie auƟerdem " "Ihr liebstes Reporting-Tool (wie z.B.: Grafana) verwenden." -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "F" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "Feature" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " @@ -3503,11 +3585,11 @@ msgstr "" "Integrationen, ProduktivitƤtstools oder zeitsparende Aspekte. Wir fĆ¼gen " "immer weitere Funktionen mit jedem Release hinzu." -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "Feature-Request" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -3520,11 +3602,11 @@ msgstr "" "finden, dass es eine groƟartige ErgƤnzung von Zammad ist, kommt die Funktion " "auf unsere Roadmap und wird implementiert." -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "Feature Sponsoring" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " @@ -3535,15 +3617,15 @@ msgstr "" "oben auf unserer Liste verschieben. Das bedeutet, dass diese die Kosten fĆ¼r " "die Entwicklung tragen." -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "G" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "Gruppen" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -3559,7 +3641,7 @@ msgstr "" "auƟerdem Ć¼ber die Gruppen gesteuert. Die mƶglichen Zugriffsrechte sind " "\"voller Zugriff\", \"lesend\" und \"kein Zugriff\"." -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " @@ -3569,15 +3651,15 @@ msgstr "" "Sie sich vielleicht an \"Queues\". Gruppen sind in Zammad das selbe wie " "queues in OTRS." -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "`Erfahren Sie mehr auf unserer Funktionsseite fĆ¼r Gruppen`_." -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "Grafana" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " @@ -3587,11 +3669,11 @@ msgstr "" "kƶnnen dieses an ihre Instanz anbinden und damit detaillierte Informationen " "zur eigenen Performance erhalten." -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "**šŸ¤“ Selbst gehostete Benutzer**" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." @@ -3599,19 +3681,23 @@ msgstr "" "Grafana an Elasticsearch anzubinden ist eine Option die Sie auch " "selbststƤndig durchfĆ¼hren kƶnnen." -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 +#, fuzzy +#| msgid "" +#| "`Learn more on how to add Grafana dashboards for Zammad on our " +#| "documentation`_." msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" "`In unserer Dokumentation lernen Sie, wie Sie Grafana-Dashboards fĆ¼r Zammad " "hinzufĆ¼gen kƶnnen`_." -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "GitHub" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " @@ -3621,7 +3707,7 @@ msgstr "" "benutzt Git, eine Software die Ƅnderungen an Dateien trackt. Bei Zammad " "nutzen wir es um unser Repository zu verwalten." -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " @@ -3631,11 +3717,11 @@ msgstr "" "Technikbegeisterte aus der ganzen Welt dazu bei. GitHub ist der Ort, an dem " "wir all dies koordinieren." -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "`Das Repository kƶnnen Sie hier finden`_." -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " @@ -3645,21 +3731,27 @@ msgstr "" "ermƶglicht das darstellen aller relevanten Informationen Ihrer Issues (wie " "Status oder ZustƤndige) direkt im Helpdesk." -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 +#, fuzzy +#| msgid "" +#| "`Administrators can learn more about GitHub in the admin documentation`_, " +#| "if you're an agent you can learn more about the functionality on this " +#| "page: :doc:`/extras/github-gitlab-integration`." msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" "`In der Admin-Dokumentation kƶnnen Administratoren mehr Ć¼ber GitHub " "erfahren`_, wenn Sie ein Agent sind, kƶnnen Sie mehr zur Funktion auf dieser " "Seite erfahren: :doc:`/extras/github-gitlab-integration`." -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "GitLab" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." @@ -3667,7 +3759,7 @@ msgstr "" "GitLab Ƥhnelt sich GitHub. Bei Zammad nutzen wir es fĆ¼r interne " "Entwicklungen." -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " @@ -3677,29 +3769,35 @@ msgstr "" "anzubinden. Damit kƶnnen Sie alle Issues und die dazugehƶrigen Ƅnderungen in " "beiden Systemen darstellen." -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 +#, fuzzy +#| msgid "" +#| "`Administrators can learn more about GitLab in the admin documentation`_, " +#| "if you're an agent you can learn more about the functionality on this " +#| "page: :doc:`/extras/github-gitlab-integration`." msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" "`In unserer Admin-Dokumentation kƶnnen Administratoren mehr zu GitLab " "erfahren`_, wenn Sie ein Agent sind, kƶnnen Sie auf der folgenden Seite mehr " "zur FunktionalitƤt erfahren: :doc:`/extras/github-gitlab-integration`." -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "H" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "I" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "i-doit" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3715,21 +3813,27 @@ msgstr "" "hinzufĆ¼gt, sodass diese mit existierenden i-doit Objekten verknĆ¼pft werden " "kƶnnen. Sie erlaubt auƟerdem das Erstellen von Zammad-Tickets in i-doit." -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 +#, fuzzy +#| msgid "" +#| "`Administrators can learn more about i-doit in the admin documentation`_, " +#| "if you're an agent you can learn more about the functionality on this " +#| "page: :doc:`/extras/i-doit-track-company-property`." msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" "`Administratoren erfahren mehr Ć¼ber i-doit in der Admin-Dokumentation`_, " "falls Sie Agent sind, erfahren Sie mehr Ć¼ber die FunktionalitƤten auf der " "folgenden Seite: :doc:`/extras/i-doit-track-company-property`." -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "Icinga" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " @@ -3739,15 +3843,15 @@ msgstr "" "Infrastruktur Ihrer Organisation Ć¼berwachen kann. Es kann mit Zammad " "verbunden werden, um Tickets in ProblemfƤllen erstellen zu kƶnnen." -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "`Erfahren Sie mehr auf unserer Incinga-Funktionsseite`_." -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "Issue-Tracking-System" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." @@ -3756,7 +3860,7 @@ msgstr "" "technischen Level verwalten. Zwei Beispiele der bekanntesten sind GitHub und " "GitLab." -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " @@ -3766,19 +3870,19 @@ msgstr "" "System fokussiert es jedoch die Kommunikation auf einem Kunden-Level " "anstelle des technischen Levels." -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "J" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "K" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "Knowledge Base" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " @@ -3788,7 +3892,7 @@ msgstr "" "die Zammad Knowledge Base ist. Sie kann alle wichtigen Informationen wie " "Definitionen, Prozesse, Anleitungen, Organigramme, und so weiter enthalten." -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3800,21 +3904,27 @@ msgstr "" "Informationen zu ihrem Produkt oder Selbsthilfe) oder innerhalb Ihres Teams " "halten (fĆ¼r interne Prozesse oder Informationen fĆ¼r Teams)." -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 +#, fuzzy +#| msgid "" +#| "`Administrators can learn more about the Knowledge Base in the admin " +#| "documentation`_, if you're an agent you can learn more about the " +#| "functionality on this page: :doc:`/extras/knowledge-base`." msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" "`In der Admin-Dokumentation kƶnnen Administratoren mehr zur Knowledge Base " "erfahren`_, wenn Sie ein Agent sind, kƶnnen Sie mehr zur FunktionalitƤt auf " "dieser Seite erfahren: :doc:`/extras/knowledge-base`." -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "Kibana" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " @@ -3824,7 +3934,7 @@ msgstr "" "Datenevaluierung. Es wurde von Elastic entwickelt. Es ist daher keine " "Ɯberraschung, dass es die Daten zur Analyse aus Elasticsearch bezieht." -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." @@ -3832,23 +3942,23 @@ msgstr "" "Kibana kann an Zammad angebunden werden, was die Nutzung der Helpdesk-Daten " "im Reporting-Tool erlaubt." -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "**šŸ¤“ Das trifft nicht auf SaaS Zammad-Instanzen zu.**" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "`Erfahren Sie mehr Ć¼ber Kibana auf unserer Funktionsseite`_." -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "L" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "LDAP" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " @@ -3859,20 +3969,24 @@ msgstr "" "Authentifizierung gegen den LDAP und die Zuordnung von LDAP-Rollen zu Zammad-" "Rollen ist ebenfalls mƶglich." -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +#, fuzzy +#| msgid "`Learn more about LDAP integration in the admin documentation`_." +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" "`Erfahren Sie mehr Ć¼ber die LDAP-Integration in der Admin-Dokumentation`_." -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "M" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "Makro" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3884,7 +3998,7 @@ msgstr "" "weiteren individuellen Schritte durchfĆ¼hren mĆ¼ssen. Das spart eine Menge an " "Zeit und stellt sicher, dass kein Schritt vergessen wird." -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3897,21 +4011,26 @@ msgstr "" "werden. Makros sind in Ticket-Zooms und Ɯbersichten (Ć¼ber die " "Mehrfachauswahl) verfĆ¼gbar." -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 +#, fuzzy +#| msgid "" +#| "`Administrators can learn more about Macros in the admin documentation`_, " +#| "if you're an agent you can learn more about the functionality on this " +#| "page: :doc:`/advanced/macros`." msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" "`In der Admin-Dokumentation kƶnnen Administratoren mehr Ć¼ber Makros " "erfahren`_, wenn Sie ein Agent sind, finden Sie weitere Informationen zur " "Nutzung auf dieser Seite: :doc:`/advanced/macros`." -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "Migrator / Migrationsassistent" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3923,11 +4042,11 @@ msgstr "" "integrierten Migrations-Assistenten, die mit einem Buttonklick bei der " "Datenmigration helfen." -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "Monit" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " @@ -3938,15 +4057,15 @@ msgstr "" "werden ā€“ so erhalten Sie neue Tickets, jedes Mal wenn Monit eine E-Mail " "sendet." -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "`Erfahren Sie mehr Ć¼ber Monit auf unserer Funktionsseite`_." -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "ErwƤhnungen" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " @@ -3957,19 +4076,19 @@ msgstr "" "Namen. Die ausgewƤhlte Person wird Benachrichtigung und abonniert das Ticket " "ab diesem Zeitpunkt." -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "Weiteres erfahren Sie hier: :ref:`mentions`." -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "N" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "Nagios" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3980,15 +4099,15 @@ msgstr "" "wenn z.B. ein Server nicht erreichbar ist, oder eine Festplatte droht voll " "zu laufen. Die Integration erstellt in solchen FƤllen Tickets in Zammad." -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "`Erfahren Sie mehr Ć¼ber Nagios auf unserer Funktionsseite`_." -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "O" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -4002,7 +4121,7 @@ msgstr "" "im Ticket zu verfassen, sodass man als neuer Besitzer weis, was als nƤchstes " "erwartet wird." -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" @@ -4010,11 +4129,11 @@ msgstr "" "Erfahren Sie mehr Ć¼ber Ticket-Besitzer auf dieser Seite: :doc:`/basics/" "service-ticket/settings`" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "Organisation" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -4026,15 +4145,15 @@ msgstr "" "Kunde, dessen Organisation auf \"Teilend\" gestellt ist, bei Zammad " "anmeldet, besteht Zugriff auf alle Tickets der Organisation." -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "P" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "Eltern/Kind-Beziehung" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -4046,7 +4165,7 @@ msgstr "" "Hauptticket wird dann \"Eltern\" genannt und die resultierenden Untertickets " "\"Kinder\"." -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." @@ -4054,11 +4173,11 @@ msgstr "" "Erfahren Sie mehr Ć¼ber diese Funktion auf dieser Seite: :doc:`/advanced/" "ticket-actions/link`." -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "Placetel" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -4070,7 +4189,7 @@ msgstr "" "jemanden direkt auf Festnetz- oder Mobilfunknummern an und haben Sie " "trotzdem alle Kommunikation an einem Ort (a.k.a. Zammad)." -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -4082,7 +4201,7 @@ msgstr "" "genauer macht. Anrufer werden direkt Ć¼ber ihre Nummer identifiziert - eine " "SchlĆ¼sselfunktion die Agenten viel Zeit beim zuweisen von Anrufern spart." -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" @@ -4091,7 +4210,7 @@ msgstr "" "Agenten erfahren mehr Ć¼ber diese Funktion auf dieser Seite: :doc:`/extras/" "caller-log`" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." @@ -4099,19 +4218,19 @@ msgstr "" "Jedes Ticket erhƤlt eine PrioritƤt zugewiesen. Die StandardprioritƤt ist \"2 " "(normal)\". Sie kann auf \"1 (niedrig)\" oder \"3 (hoch)\" geƤndert werden." -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "Q" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "R" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "Rolle" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." @@ -4119,7 +4238,7 @@ msgstr "" "Jeder Benutzer der sich in Zammad anmeldet, hat eine bestimmte Rolle. Es " "gibt drei Arten: Admin, Agent und Kunde." -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." @@ -4127,7 +4246,7 @@ msgstr "" "Admins haben die meisten Berechtigungen: Sie kƶnnen Rollen, Berechtigungen " "und Einstellungen fĆ¼r das gesamte Team und der Instanz Ƥndern." -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." @@ -4135,7 +4254,7 @@ msgstr "" "Agenten kƶnnen Tickets einsehen und bearbeiten, jedoch keine Ƅnderungen am " "System -auƟer die eigenen Profileinstellungen- vornehmen." -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." @@ -4143,11 +4262,11 @@ msgstr "" "Kunden kƶnnen ihre eigenen Tickets und deren aktuellen Stand im " "individuellen Kundeninterface einsehen." -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "Release" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." @@ -4155,7 +4274,7 @@ msgstr "" "Alle paar Monate verƶffentlichen wir eine neue Zammad-Version ā€“ das ist eine " "Release. Alles hat mit Zammad 1.0 angefangen." -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -4167,15 +4286,15 @@ msgstr "" "Ƅnderungen mit sich. minor Releases werden auf diese installiert (wie 1.1, " "2.1, ...) und bringen kleinere Ƅnderungen." -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "S" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "SSO" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " @@ -4186,20 +4305,20 @@ msgstr "" "und sicher machen. Zammad unterstĆ¼tzt aktuell SSO mittels SAML und " "Shibboleth." -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" "šŸ¤“ Self-Hosted-Nutzer kƶnnen auƟerdem Kerberos-Authentifizierung nutzen." -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "`Sie kƶnnen mehr Ć¼ber SSO auf unserer Funktionsseite erfahren`_." -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "S/MIME" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " @@ -4209,21 +4328,27 @@ msgstr "" "Kommunikation. Mit dem Aktivieren in Zammad, werden alle gesendeten " "Nachrichten von Zammad signiert und verschlĆ¼sselt." -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 +#, fuzzy +#| msgid "" +#| "`Administrators can learn more about S/MIME in the admin documentation`_, " +#| "if you're an agent you can learn more about the functionality on this " +#| "page: :doc:`/extras/secure-email`." msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" "`Administratoren kƶnnen mehr Ć¼ber S/MIME in der Admin-Dokumentation " "erfahren`_, Agenten finden weitere Informationen Ć¼ber diese FunktionalitƤt " "auf folgender Seite: :doc:`/extras/secure-email`." -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "Sipgate" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -4236,7 +4361,7 @@ msgstr "" "werden mƶchte, zeigt die AnrufĆ¼bersicht an, ob der Kollege aktuell verfĆ¼gbar " "ist." -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" @@ -4245,11 +4370,11 @@ msgstr "" "Agenten erfahren mehr Ć¼ber diese FunktionalitƤt auf der folgenden Seite: :" "doc:`/extras/caller-log`" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "SLA" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -4262,7 +4387,7 @@ msgstr "" "Erwartungen zu definieren und Firmen verantwortlich fĆ¼r die Einhaltung Ihrer " "Versprechen zu machen." -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " @@ -4272,15 +4397,15 @@ msgstr "" "Antworten, Updates und Lƶsungen. Sobald Fristen erreicht sind, werden " "Tickets eskalieren." -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "`Erfahren Sie mehr Ć¼ber SLAs auf unserer Funktionsseite`_." -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "Status" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." @@ -4288,7 +4413,7 @@ msgstr "" "Jedes Ticket hat einen Status. Sie kƶnnen diese mit dem Update eines Tickets " "Ƥndern. Es gibt fĆ¼r Statustypen, diese sind farbkodiert." -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" @@ -4296,15 +4421,15 @@ msgstr "" "Zu Farbkodierungen und Status erfahren Sie mehr auf dieser Seite: :doc:`/" "basics/service-ticket/settings/state`" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "T" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "Textbaustein" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -4316,7 +4441,7 @@ msgstr "" "Textbausteine erstellen. Damit mĆ¼ssen Sie lediglich ``::`` eintippen und die " "vorgeschriebenen Textabschnitte erscheinen automatisch in Ihrem Artikel." -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." @@ -4324,20 +4449,25 @@ msgstr "" "Zum Beispiel, wir bei Zammad, haben einen Textbaustein mit der AbkĆ¼rzung ``::" "Ć¼ff``, welcher anwƤchst auf ``Ɯber Feedback wĆ¼rde ich mich freuen``." -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 +#, fuzzy +#| msgid "" +#| "`Administrators can learn more about text modules here`_. Agents can " +#| "learn more about this function on this page: :doc:`/advanced/text-modules`" msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" "`Administratoren kƶnnen hier mehr Ć¼ber Textbausteine erfahren`_. Agenten " "finden weitere Informationen zu dieser Funktion auf dieser Seite: :doc:`/" "advanced/text-modules`" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "(Ticket) Vorlagen" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " @@ -4348,12 +4478,12 @@ msgstr "" "Servicebeschreibungen oder um ein Angebot zu skizzieren. Das ist " "Zeitersparnis!" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" "Erfahren Sie mehr auf der folgenden Seite: :doc:`/advanced/ticket-templates`." -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -4367,24 +4497,30 @@ msgstr "" "Tickets anhand dieser zu organisieren. Oder sie vergeben Sie basierend auf " "dem Anfragetyp, z.B. Reklamation, Versandvorfall, Verlustmeldungā€¦" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 +#, fuzzy +#| msgid "" +#| "`Administrators can learn more about tags here`_. Agents can learn more " +#| "about this function on this page: :doc:`/basics/service-ticket/settings/" +#| "tags`" msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" "`Administratoren erfahren mehr Ć¼ber Tags hier`_. Agenten erfahren mehr Ć¼ber " "diese Funktion auf der folgenden Seite: :doc:`/basics/service-ticket/" "settings/tags`" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "U" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "Benutzer" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -4396,19 +4532,19 @@ msgstr "" "Informationen gewƤhren. Benutzer kƶnnen verschiedene Rollen inne haben, mit " "den Standardoptionen Admin, Agent und Kunde." -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "V" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "W" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "Webhooks" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -4420,27 +4556,30 @@ msgstr "" "Anwendungen zu Ć¼bertragen. Wir nutzen sie um Nutzern zu ermƶglichen, externe " "Anwendungen mit neuen Informationen aus Zammad zu fĆ¼ttern." -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +#, fuzzy +#| msgid "`Learn more about webhooks on this page`_." +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "`Erfahren Sie mehr Ć¼ber Webhooks auf der folgenden Seite`_." -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "X" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "Y" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "Z" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "Zammad" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "Zammad ist der Beste Helpdesk der Welt. Punkt." @@ -4467,18 +4606,26 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "**šŸ¤” Huch? Ich sehe \"Telefon\" nicht im MenĆ¼...**" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you donā€™t see it in the main menu, that " +#| "means your administrator hasnā€™t enabled it yet. Administrators can learn " +#| "more `here `_." msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -"Diese Funktion ist **optional**. Wenn Sie diese in der Navigation nicht " +"Diese Funktion ist **optional**. Wenn Sie diese nicht in der Navigation " "sehen kƶnnen, bedeutet das, dass Ihr Administrator diese noch nicht " -"aktiviert hat. Administratoren kƶnnen in unserer `Admin-Dokumentation`_ mehr " +"aktiviert hat. Administratoren kƶnnen `hier `_ mehr " "erfahren." -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " @@ -4488,7 +4635,7 @@ msgstr "" "Instanz** an. Die Anzahl der angezeigten EintrƤge hƤngt von der Einstellung " "Ihres Administrators ab." -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " @@ -4498,30 +4645,30 @@ msgstr "" "Falls Ihr Administrator \"Telefon-Extension zu Agent Zuordnung\" " "konfiguriert hat, hilft Zammad auch wƤhrend beim Entgegennehmen von Anrufen." -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "Neues Ticket-Dialog" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "Zammad ƶffnet einen neuen Ticket-Dialog falls:" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" "es in der Lage ist einen einzelnen Benutzer zu erraten (siehe `maybe " "entries`_)" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" "die Nummer des Anrufers zu einem Benutzer gehƶrt, der in Zammad bekannt ist" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "die Nummer des Anrufern noch unbekannt ist" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." @@ -4529,11 +4676,11 @@ msgstr "" "Falls der Benutzer Zammad bekannt ist, wird er automatisch fĆ¼r Sie als " "Ticketkunde gesetzt. Sie kƶnnen das jederzeit korrigieren." -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "Benutzerprofil" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -4545,11 +4692,11 @@ msgstr "" "bei denen Zammad erraten hat, welcher Benutzer das sein kƶnnte " "(ausschlieƟlich, falls das eindeutig geschieht)." -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "Schnellwahl" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." @@ -4557,7 +4704,7 @@ msgstr "" "Sie kƶnnen auf Telefonnummern klicken (Benutzerprofile und Anrufprotokoll) " "um die betreffende Nummer schnell zu wƤhlen." -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." @@ -4565,11 +4712,11 @@ msgstr "" "Das erfordert entweder ein Softwaretelefon oder eine CTI-App auf Ihrem " "Computer, die diese Aktion unterstĆ¼tzt." -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "**šŸ˜• Was bedeuten diese \"vielleicht\" EintrƤge?**" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " @@ -4578,7 +4725,7 @@ msgstr "" "In Ihrer alltƤglichen Kommunikation tauchen immer wieder neue Kunden auf. " "Ɯblicherweise haben Firmenkunden ihre Telefonnummer in der E-Mail-Signatur." -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -4593,7 +4740,7 @@ msgstr "" "Bildschirmaufnahmen zeigen ein Anrufprotokoll mit EintrƤgen, die als " "\"vielleicht:\" klassifiziert sind" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "šŸ‘¤ Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." @@ -4602,7 +4749,7 @@ msgstr "" "oder auf \"vielleicht\"EintrƤge um einen **vorhanden Kunden zu " "aktualisieren**." -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" @@ -4610,7 +4757,7 @@ msgstr "" "(Unbekannte Nummern kƶnnen auf diesem Weg nicht zu bestehenden Kunden " "hinzugefĆ¼gt werden. Bitte nutzen Sie Kopieren & EinfĆ¼gen dafĆ¼r.)" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "Existierende Anrufprotokolle werden *nicht* aktualisiert." @@ -4706,10 +4853,15 @@ msgid "**šŸ¤” Huh? I donā€™t see ā€œCustomer Chatā€ in the menu...**" msgstr "**šŸ¤” Huch? Ich sehe \"Kunden Chat\" nicht im MenĆ¼.....**" #: ../extras/chat.rst:37 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you donā€™t see it in the main menu, that " +#| "means your administrator hasnā€™t enabled it yet. Administrators can learn " +#| "more `here `_." msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "Diese Funktion ist **optional**. Wenn Sie diese in der Navigation nicht " "sehen kƶnnen, bedeutet das, dass Ihr Administrator diese noch nicht " @@ -4739,9 +4891,12 @@ msgstr "" "Text." #: ../extras/chat.rst:50 +#, fuzzy +#| msgid "" +#| "āŒØļø Live chat supports `text modules `_." msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" "āŒØļø Der Live-Chat unterstĆ¼tzt `Textbausteine `_." @@ -5041,11 +5196,17 @@ msgid "GitLub logo" msgstr "GitLub logo" #: ../extras/github-gitlab-integration.rst:9 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you donā€™t see it in the ticket pane, " +#| "that means your administrator hasnā€™t enabled it yet. Administrators can " +#| "learn more `here `_." msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "Diese Funktion ist **optional**; wenn Sie diese in den Ticket-Details nicht " "finden kƶnnen bedeutet das, dass Ihr Administrator diese noch nicht " @@ -5158,11 +5319,16 @@ msgid "**šŸ¤” Huh? I donā€™t see a šŸ–Ø printer tab...**" msgstr "**šŸ¤” Hm? Ich sehe kein šŸ–Ø Drucker Tab...**" #: ../extras/i-doit-track-company-property.rst:19 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you donā€™t see it in the ticket view, " +#| "that means your administrator hasnā€™t enabled it yet. Administrators can " +#| "learn more `here `_." msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "Diese Funktion ist **optional**; wenn Sie diese in der Ticket-Ansicht nicht " "sehen kƶnnen bedeutet das, dass Ihr Administrator diese noch nicht aktiviert " @@ -5342,7 +5508,24 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "**šŸ¤” Huh? Ich sehe den ā€œKnowledge Baseā€ MenĆ¼-Punkt nicht ...**" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you donā€™t see it in the main menu, that " +#| "means your administrator hasnā€™t enabled it yet. Administrators can learn " +#| "more `here `_." +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" +"Diese Funktion ist **optional**; wenn Sie diese im HauptmenĆ¼ nicht sehen " +"kƶnnen, bedeutet das, dass Ihr Administrator sie noch nicht aktiviert hat. " +"Administratoren kƶnnen `hier `_ mehr erfahren." + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "Erste Schritte" @@ -5350,18 +5533,18 @@ msgstr "Erste Schritte" msgid "Knowledge Base Link to published knowledge base" msgstr "Knowledge Base Link zur ƶffentlichen Knowledge Base" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" "Mit dem **ā†—ļø Button** in der oberen Symbolleiste gelangt man zur ƶffentlichen " "Knowledge Base." -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "Editiermodus Knowledge Base" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." @@ -5369,7 +5552,7 @@ msgstr "" "šŸ‘† Verwenden Sie im Bearbeitungsmodus das MenĆ¼ auf der rechten Seite, um " "durch die Wissensdatenbank zu navigieren." -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." @@ -5377,11 +5560,11 @@ msgstr "" "Wechseln Sie mit dem **ā€œBearbeitenā€- Button** in der oberen Symbolleiste in " "den **Bearbeitungsmodus** (und wieder zurĆ¼ck)." -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "**šŸ¤” Huch? Ich sehe keine ā€œBearbeitenā€ SchaltflƤche...**" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " @@ -5392,7 +5575,7 @@ msgstr "" "bearbeiten mƶchten, sprechen Sie mit Ihrem Administrator darĆ¼ber, Ihnen die " "entsprechenden Berechtigungen zu erteilen." -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "Sprachen wechseln" @@ -5400,13 +5583,13 @@ msgstr "Sprachen wechseln" msgid "Switch languages" msgstr "Sprachen wechseln" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" "Nutzen Sie das SprachmenĆ¼, um Ɯbersetzungen der aktuellen Seite anzuzeigen " "oder zu bearbeiten." -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" @@ -5414,11 +5597,11 @@ msgstr "" "šŸš§**Was passiert, wenn eine Seite noch nicht in die ausgewƤhlte Sprache " "Ć¼bersetzt wurde?**" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "Im Bearbeiten-Modus" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "" "Nicht Ć¼bersetzte Seiten sind mit einem āš ļø **Warnzeichen** gekennzeichnet:" @@ -5427,29 +5610,29 @@ msgstr "" msgid "Missing translation warning" msgstr "Warnung zu einer fehlenden Ɯbersetzung" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "Im Vorschau-Modus" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" "Nicht Ć¼bersetzte Seiten sind nur fĆ¼r Benutzer mit **Bearbeitungs-" "Berechtigung** sichtbar:" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "in der ƶffentlichen Knowledge Base" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "Nicht Ć¼bersetzte Seiten werden **immer ausgeblendet**:" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "RSS-Feeds benutzen" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." @@ -5458,11 +5641,11 @@ msgstr "" "zu abonnieren. Es gibt sowohl eine ƶffentliche als auch eine interne Option " "dafĆ¼r." -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "ƶffentliche RSS-Funktion" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -5476,11 +5659,11 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "Screenshot der das KontextmenĆ¼ der RSS-SchaltflƤche zeigt" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "Interne RSS-Funktion" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." @@ -5489,7 +5672,7 @@ msgstr "" "SchaltflƤche. Die RSS-SchaltflƤche ist auf jeder internen Knowledge-Base-" "Seite verfĆ¼gbar." -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -5499,7 +5682,7 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "Bildschirmaufnahme zeigt den Dialog fĆ¼r den RSS-Knopf" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" @@ -5507,7 +5690,7 @@ msgstr "" "Beachten Sie, dass der interne RSS-Link einen **persƶhnlichen** Zugangstoken " "beinhaltet. **Teilen Sie niemals diese URLs mit Dritten!**" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -5524,11 +5707,11 @@ msgstr "" "unteren\n" "Ende des RSS-Feed-Dialogs (interne Knowledge Base)" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "**šŸ¤” Huch? Ich sehe keine ā€œRSSā€ SchaltflƤche...**" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." @@ -5536,7 +5719,7 @@ msgstr "" "StandardmƤƟig sind RSS-Feeds deaktiviert. Wenden Sie sich an Ihren " "Administrator, wenn Sie die RSS-Funktion aktivieren mƶchten." -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "Kategorien bearbeiten" @@ -5544,7 +5727,7 @@ msgstr "Kategorien bearbeiten" msgid "Edit category" msgstr "Kategorie editieren" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." @@ -5552,7 +5735,7 @@ msgstr "" "šŸ“ Wenn eine Kategorie Ć¼ber das MenĆ¼ **Eltern** verschoben wird, werden alle " "ihre Artikel und Unterkategorien mit ihr verschoben." -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." @@ -5560,11 +5743,11 @@ msgstr "" "šŸ—‘ļø Kategorien kƶnnen nur gelƶscht werden, wenn auch **alle ihre Artikel und " "Unterkategorien** gelƶscht oder verschoben wurden." -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "Differenzierte Kategorieberechtigungen" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -5576,7 +5759,7 @@ msgstr "" "deaktivieren die Standardsichtbarkeit und ersetzt sie stattdessen durch die " "gewƤhlten Rechte." -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -5600,11 +5783,11 @@ msgstr "Zugriffsrechte fĆ¼r Eltern-Kategorien werden vererbt!" msgid "Public answers are always available!" msgstr "Ɩffentliche Antworten sind immer verfĆ¼gbar!" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "**āš™ļø Rollen erfordern Wissensdatenbank-Reader-Rechte**" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." @@ -5612,11 +5795,11 @@ msgstr "" "Ihr Administrator muss die relevanten Gruppen mit Reader-Rechten fĆ¼r die " "Wissensdatenbank versehen." -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "**šŸ„µ Beachten Sie Sichtbarkeitsebenen**" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " @@ -5626,15 +5809,19 @@ msgstr "" "Antworten**. Das ist ein mƶgliches Risiko falls Sie nicht umsichtig " "aufteilen!" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 +#, fuzzy +#| msgid "" +#| "If you're unsure, please ask your administrator to configure the `role " +#| "permissions`_ accordingly." msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" "Falls Sie unsicher sind, bitten Sie Ihren Administrator die `role " "permissions`_ entsprechend zu konfigurieren." -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "Antworten bearbeiten" @@ -5642,7 +5829,7 @@ msgstr "Antworten bearbeiten" msgid "Edit answer" msgstr "Antwort editieren" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -5657,19 +5844,19 @@ msgstr "" "Text-Formatierungen, AufzƤhlungszeichen und mehr einzubinden. Es kƶnnen " "sogar DateianhƤnge und Links hinzugefĆ¼gt werden!" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "šŸ¤· **Warum gibt es vier Arten von Links?**" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "šŸ”— **Weblink**" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "URLs, die auf andere Websites verweisen." -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "šŸ’” **Link zu einer Antwort**" @@ -5681,7 +5868,7 @@ msgstr "Interne Verweise auf andere Antworten der Wissensdatenbank." msgid "(Will not break if destination URL changes.)" msgstr "(Wird nicht ungĆ¼ltig, wenn sich die Ziel-URL Ƥndert.)" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "šŸ“‹ **Verlinkte Tickets**" @@ -5693,7 +5880,7 @@ msgstr "Interne Verweise auf Zammad-Tickets." msgid "(Visible only in Preview and Edit Modes.)" msgstr "(Nur im Vorschau- und Bearbeitungsmodus sichtbar.)" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "šŸ·ļø **Schlagworte**" @@ -5715,7 +5902,7 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "Screencast zeigt Tags an Antworten" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " @@ -5726,31 +5913,31 @@ msgstr "" "spƤteren Zeitpunkt. Artikel werden entsprechend ihrer Sichtbarkeit " "**farblich gekennzeichnet**:" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "**Ɩffentlich** (fĆ¼r jeden sichtbar)" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "|blu|" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "**Intern** (nur sichtbar fĆ¼r Agenten und Bearbeiter)" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "|gry|" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "**Entwurf / geplant / archiviert** (sichtbar nur fĆ¼r Bearbeiter)" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "Antworten in Ticket-Artikeln benutzen" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5762,7 +5949,7 @@ msgstr "" "``??`` um den Suchdialog zu ƶffnen. Die Suche sucht Volltext in dem Body und " "Titel aller verfĆ¼gbaren Sprachen der Antwort." -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " @@ -5772,17 +5959,17 @@ msgstr "" "Taste, um die Antwort direkt in den Ticket-Artikel zu laden. So mĆ¼ssen Sie " "Ihrem Kunden keinen Link zuwerfen und liefern die Antwort direkt." -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "Das Laden von Antworten in Artikel *ersetzt nicht* den Artikel-Inhalt." -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" "Bildschirmaufzeichnung zeigt wie man Wissensdatenbankantworten in Artikeln " "einfĆ¼gt" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" "Benutzen Sie ``??`` um Knowledge Base Antworten zu finden und in Artikel zu " @@ -6382,9 +6569,14 @@ msgstr "" "Methoden (beides kann vom Systemadministrator deaktiviert worden sein)." #: ../extras/profile-and-settings.rst:95 +#, fuzzy +#| msgid "" +#| ":doc:`Two-Factor Authentication ` is " +#| "an optional feature. Administrators can learn more :admin-docs:`here " +#| "`." msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" "Die :doc:`Zwei-Faktor-Authentifizierung ` " @@ -6453,10 +6645,15 @@ msgid "Notifications are available to agents only." msgstr "Benachrichtigungen sind nur fĆ¼r Agenten verfĆ¼gbar." #: ../extras/profile-and-settings.rst:139 +#, fuzzy +#| msgid "" +#| "The contents of these email notifications can be customized on self-" +#| "hosted installations. Administrators can learn more `here `_." msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" "Der Inhalt dieser E-Mail-Benachrichtigungen kann bei selbst gehosteten " "Installationen angepasst werden. Administratoren kƶnnen `hier `." msgstr "" "Diese Funktion ist **optional**. Wenn Sie diese in der Navigation nicht " "sehen kƶnnen, bedeutet das, dass Ihr Administrator diese deaktiviert hat. " "Administratoren erfahren mehr in unserer `admin documentation`_." -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "**šŸ¤“ Vorab sei erwƤhnt**" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "Zammad hat technisch zwei Entwurfs-Funktionen:" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "Geteilte EntwĆ¼rfe (erlaubt anderen einen Entwurf zu laden), und" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "BenutzerentwĆ¼rfe." @@ -7112,18 +7314,18 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "BenutzerentwĆ¼rfe sind *immer* verfĆ¼gbar!" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "EntwĆ¼rfe nutzen" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "" "Geteilte EntwĆ¼rfe zu nutzen funktioniert identisch bei vorhandenen Tickets " "und neuen Tickets. šŸ™" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "Einen Entwurf laden" @@ -7135,11 +7337,11 @@ msgstr "" "Bildschirmaufnahme zeigt wie der Dialog fĆ¼r geteilte EntwĆ¼rfe in\n" "der Ticketansicht geƶffnet werden kann" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "Einen Entwurf zu laden funktioniert genauso bei der Entwurfsvorschau." -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." @@ -7148,7 +7350,7 @@ msgstr "" "Ticketgruppe ausgewƤhlt haben, der šŸ“-Knopf zeigt, dass die Funktion fĆ¼r " "Geteilte EntwĆ¼rfe verfĆ¼gbar ist." -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" "Der Reiter fĆ¼r Geteilte EntwĆ¼rfe ist *immer* verborgen, falls keine Gruppe " @@ -7162,11 +7364,11 @@ msgstr "" "Bildschirmaufnahme zeigt den Geteilten Entwurf-Bereich im Dialog\n" "fĆ¼r neue Tickets" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "Vorhandene Tickets (Ticketansicht)" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." @@ -7175,7 +7377,7 @@ msgstr "" "angezeigt, falls ein Entwurf von Ihnen oder anderen Agenten fĆ¼r dieses " "Ticket geteilt wurde." -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" "Wenn Sie den Mauszeiger Ć¼ber dem Knopf belassen wird angezeigt, wer den " @@ -7189,7 +7391,7 @@ msgstr "" "Bildschirmaufnahme zeigt den \"Entwurf verfĆ¼gbar\"-Knopf in der\n" "Ticketansicht" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." @@ -7197,7 +7399,7 @@ msgstr "" "Das Laden eines geteilten Entwurfs, (anpassen und) aktualisieren des Tickets " "mit einem Artikel lƤsst Zammad den geteilten Entwurf *entfernen*." -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." @@ -7205,11 +7407,11 @@ msgstr "" "Das trifft auch auf das Teilen von EntwĆ¼rfen vor dem Absenden zu! Zammad " "erwartet, dass der Entwurf nicht lƤnger notwendig ist." -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "Entwurf entfernen" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " @@ -7219,7 +7421,7 @@ msgstr "" "innerhalb der Entwurfs-Vorschau entfernen. Benutzen Sie den \"Lƶschen\"-Link " "am unteren Ende des Dialogs." -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" "Das hat keine Auswirkung auf lokale EntwĆ¼rfe die Agenten mƶglicherweise " @@ -7231,19 +7433,19 @@ msgstr "" "Screenshot der die Entfernen-Option im der Vorschau von geteilten EntwĆ¼rfen " "hervorhebt" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "EntwĆ¼rfe speichern" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "Neues Ticket" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "HinzufĆ¼gen neuer EntwĆ¼rfe" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " @@ -7254,7 +7456,7 @@ msgstr "" "Stellen Sie sicher, dass die ausgewƤhlte Gruppe die Nutzung von geteilten " "EntwĆ¼rfen unterstĆ¼tzt." -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -7271,11 +7473,11 @@ msgstr "" "Screencast der zeigt, wie geteilte EntwĆ¼rfe in neuen Ticket-Dialogen\n" "gespeichert werden kƶnnen" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "Existierende EntwĆ¼rfe aktualisieren" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -7287,7 +7489,7 @@ msgstr "" "die relevanten Informationen (z.B. Ticket-Einstellungen oder Inhalt) und " "passen Sie wenn nƶtig den Entwurfsnamen auf der rechten Seiten an." -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -7301,11 +7503,11 @@ msgstr "" "Screencast der das umbenennen / aktualisieren existierender geteilte " "EntwĆ¼rfe zeigt" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "Vorhandenes Ticket" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " @@ -7315,7 +7517,7 @@ msgstr "" "Tickets (oder die Ihrer Selektion) das Teilen von EntwĆ¼rfen erlaubt, bietet " "Ihnen Zammad die Option \"Entwurf speichern\" an." -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." @@ -7323,7 +7525,7 @@ msgstr "" "Alle aktuellen Ƅnderung am Ticket (Ticket-Einstellungen, Artikel und dessen " "AnhƤnge) werden am geteilten Entwurf gespeichert." -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "" @@ -7356,9 +7558,13 @@ msgstr "" "das Sie besitzen (wie ein MobilgerƤt oder ein Security-Token)." #: ../extras/two-factor-authentication.rst:12 +#, fuzzy +#| msgid "" +#| "Two-Factor Authentication is an optional feature. Administrators can " +#| "learn more :admin-docs:`here `." msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" "Die Zwei-Faktor-Authentifizierung ist eine optionale Funktion. " "Administratoren finden :admin-docs:`hier ` and :admin-docs:`administration manuals ` available." +msgstr "" + +#~ msgid "`service-level agreements`_," +#~ msgstr "`Service-Level Vereinbarung`_," + +#~ msgid "`triggers`_, and" +#~ msgstr "`Trigger`_, und" + +#~ msgid "`scheduled events`_." +#~ msgstr "`geplante Aktionen`_." + +#~ msgid "`generic CTI`_" +#~ msgstr "`generische CTI`_" + +#~ msgid "`placetel CTI`_" +#~ msgstr "`placetel CTI`_" + +#~ msgid "`sipgate CTI`_" +#~ msgstr "`sipgate CTI`_" + +#~ msgid "" +#~ "We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " +#~ "and the `general Zammad Documentation`_ (System Administrators, API)." +#~ msgstr "" +#~ "Wir haben drei verschiedene: `Zammad fĆ¼r Agenten`_, `Zammad fĆ¼r " +#~ "Administratoren`_ und die `generelle Zammad-Dokumentation`_ (System " +#~ "Administratoren, API)." + +#~ msgid "" +#~ "This feature is **optional**; if you donā€™t see it in the main menu, that " +#~ "means your administrator hasnā€™t enabled it yet. Administrators can learn " +#~ "more on our `admin documentation`_." +#~ msgstr "" +#~ "Diese Funktion ist **optional**. Wenn Sie diese in der Navigation nicht " +#~ "sehen kƶnnen, bedeutet das, dass Ihr Administrator diese noch nicht " +#~ "aktiviert hat. Administratoren kƶnnen in unserer `Admin-Dokumentation`_ " +#~ "mehr erfahren." + #~ msgid "Managing Ticket Settings" #~ msgstr "Ticket-Einstellungen verwalten" @@ -8045,29 +8294,6 @@ msgstr "Zammad Agenten Dokumentation" #~ "Jede erstellte Vorlage eines beliebigen Agenten steht allen Agenten zur " #~ "VerfĆ¼gung." -#~ msgid "" -#~ "This feature is **optional**; if you donā€™t see it in the main menu, that " -#~ "means your administrator hasnā€™t enabled it yet. Administrators can learn " -#~ "more `here `_." -#~ msgstr "" -#~ "Diese Funktion ist **optional**; wenn Sie diese im HauptmenĆ¼ nicht sehen " -#~ "kƶnnen, bedeutet das, dass Ihr Administrator sie noch nicht aktiviert " -#~ "hat. Administratoren kƶnnen `hier `_ mehr erfahren." - -#~ msgid "" -#~ "This feature is **optional**; if you donā€™t see it in the main menu, that " -#~ "means your administrator hasnā€™t enabled it yet. Administrators can learn " -#~ "more `here `_." -#~ msgstr "" -#~ "Diese Funktion ist **optional**. Wenn Sie diese nicht in der Navigation " -#~ "sehen kƶnnen, bedeutet das, dass Ihr Administrator diese noch nicht " -#~ "aktiviert hat. Administratoren kƶnnen `hier `_ " -#~ "mehr erfahren." - #~ msgid "" #~ "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " #~ "team**." diff --git a/locale/es/LC_MESSAGES/user-docs.po b/locale/es/LC_MESSAGES/user-docs.po index 01beb3ab..a3c73d10 100644 --- a/locale/es/LC_MESSAGES/user-docs.po +++ b/locale/es/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2023-09-20 14:18+0000\n" "Last-Translator: Arturo \n" "Language-Team: Spanish `_. If you have an idea for a macro " +#| "youā€™d like to use, your Zammad admin can probably make it happen." msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" -"Agentes no crean los macros - ese es el papel del `administrador `_. Si tiene una idea " +"Agentes no crean los macros - ese es el papel del `administrador `_. Si tiene una idea " "para un macro que le gustarĆ­a usar, su administrador de Zammad probablemente " "pueda hacerla realidad." @@ -172,8 +177,8 @@ msgid "" "The simplest way to apply a macro is to select it from the **Update į±** " "submenu in the Ticket View:" msgstr "" -"La forma mĆ”s sencilla de aplicar un macro es seleccionarlo en el submenĆŗ **" -"Actualizar į±** de la Vista de tickets:" +"La forma mĆ”s sencilla de aplicar un macro es seleccionarlo en el submenĆŗ " +"**Actualizar į±** de la Vista de tickets:" #: ../advanced/macros.rst:None msgid "Screencast showing how to run a macro within a ticket view." @@ -339,12 +344,12 @@ msgstr "Atributos disponibles" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "Atributos y su utilizaciĆ³n" @@ -518,11 +523,11 @@ msgstr "" "similares como por ejemplo \"head\". Zammad tambiĆ©n te permitirĆ” usar " "expresiones regulares, siempre que los atributos lo permitan." -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -532,7 +537,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "Ejemplos de combinaciones de frases de bĆŗsqueda" @@ -583,138 +588,138 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "number: cadena" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "title: cadena" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "owner: objeto (owner.firstname, owner.lastname, owner.email, ...)" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" "customer: objeto (customer.firstname, customer.lastname, customer.email, ...)" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "first_response_at: marca de tiempo" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" "first_response_in_min: entero (minutos de negocio antes de la primera " "respuesta)" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "close_at: marca de tiempo" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "close_in_min: entero (minutos de negocio hasta el cierre)" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" "last_contact_at: marca de tiempo (Ćŗltimo contacto por cliente o agente)" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "last_contact_agent_at: marca de tiempo (Ćŗltimo contacto por agente)" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -967,14 +972,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1165,8 +1170,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1361,10 +1366,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1397,7 +1404,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1506,48 +1513,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1558,7 +1566,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1700,7 +1708,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1994,10 +2002,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -2010,11 +2019,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -2022,14 +2031,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -2039,7 +2048,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2175,11 +2184,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2189,15 +2198,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2205,7 +2214,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2246,7 +2255,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2268,24 +2277,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2348,38 +2357,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasnā€™t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasnā€™t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "ā±ļø Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if itā€™s waiting " "on feedback from a third-party supplier whoā€™s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2588,7 +2597,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2600,18 +2609,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2622,21 +2633,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2646,11 +2657,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2659,15 +2670,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2675,31 +2688,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2707,15 +2720,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2723,15 +2738,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2740,19 +2757,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2761,15 +2778,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2777,21 +2794,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2801,11 +2818,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2814,15 +2831,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2830,58 +2849,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2889,26 +2909,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2918,117 +2938,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3038,65 +3060,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-toā€™s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3104,66 +3127,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "Macro" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3171,7 +3197,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3179,18 +3205,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3198,45 +3224,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3244,15 +3270,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3261,17 +3287,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3279,15 +3305,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3295,17 +3321,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3313,7 +3339,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3321,65 +3347,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3387,52 +3413,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3440,17 +3467,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3458,42 +3485,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3501,34 +3528,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3537,21 +3565,22 @@ msgid "" "refund, delivery issue, missingā€¦" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "Usuario" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3559,19 +3588,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3579,27 +3608,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3623,58 +3653,59 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3682,34 +3713,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3719,19 +3750,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "šŸ‘¤ Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3821,7 +3852,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3842,8 +3873,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4095,8 +4125,8 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4184,8 +4214,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4321,7 +4350,14 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4329,39 +4365,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4369,21 +4405,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "" @@ -4391,37 +4427,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4432,17 +4468,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4451,13 +4487,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4469,17 +4505,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4487,23 +4523,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4511,7 +4547,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4531,34 +4567,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4566,7 +4602,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4575,19 +4611,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "" @@ -4599,7 +4635,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "" @@ -4611,7 +4647,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "" @@ -4629,38 +4665,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4668,22 +4704,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5221,7 +5257,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5273,8 +5309,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5773,22 +5809,22 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5802,16 +5838,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5821,17 +5857,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5841,17 +5877,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5861,30 +5897,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5892,26 +5928,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5929,11 +5965,11 @@ msgstr "" "un\n" "boceto compartido" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "Actualizar bocetos existentes" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5945,7 +5981,7 @@ msgstr "" "(por ej. configuraciĆ³n del ticket o contenido) necesitada y, sĆ­ es " "necesario, actualice el nombre del boceto en el lado derecho del ticket." -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5959,11 +5995,11 @@ msgstr "" "Captura de pantalla mostrando como renombrar / actualizar bocetos existentes " "compartidos" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "Ticket existente" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " @@ -5973,7 +6009,7 @@ msgstr "" "en su selecciĆ³n) permite bocetos compartidos, Zammad proveerĆ” la opciĆ³n " "\"Guardar Boceto\"." -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." @@ -5981,7 +6017,7 @@ msgstr "" "Todos los cambios actuales en el ticket (configuraciĆ³n de ticket, articulos " "y sus adjuntos) serĆ”n guardados al boceto compartido." -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "" @@ -6011,7 +6047,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6476,15 +6512,15 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "Lo esencial" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "Temas Avanzados" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "Extras" @@ -6493,3 +6529,10 @@ msgstr "Extras" #| msgid "Zammad Agent Documentation" msgid "Zammad User Documentation" msgstr "DocumentaciĆ³n del Agente de Zammad" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/es_CO/LC_MESSAGES/user-docs.po b/locale/es_CO/LC_MESSAGES/user-docs.po index 680bc46e..15ca14c5 100644 --- a/locale/es_CO/LC_MESSAGES/user-docs.po +++ b/locale/es_CO/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -35,7 +35,7 @@ msgid "The keyboard shortcut cheat sheet on Windows." msgstr "" #: ../advanced/keyboard-shortcuts.rst:16 ../advanced/tabs.rst:25 -#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:33 +#: ../basics/find-ticket/browse.rst:27 ../basics/find-ticket/search.rst:33 #: ../basics/service-ticket/create.rst:48 #: ../snippets/ui-protip-message-editor-features.rst:1 #: ../basics/service-ticket/follow-up.rst:55 @@ -133,9 +133,9 @@ msgstr "" #: ../advanced/macros.rst:12 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -290,12 +290,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -448,11 +448,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -462,7 +462,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -509,134 +509,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -889,14 +889,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1087,8 +1087,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1283,10 +1283,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1319,7 +1321,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1424,48 +1426,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1476,7 +1479,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1618,7 +1621,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1912,10 +1915,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1928,11 +1932,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1940,14 +1944,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1957,7 +1961,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2093,11 +2097,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2107,15 +2111,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2123,7 +2127,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2164,7 +2168,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2186,24 +2190,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2266,38 +2270,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasnā€™t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasnā€™t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "ā±ļø Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if itā€™s waiting " "on feedback from a third-party supplier whoā€™s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2506,7 +2510,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2518,18 +2522,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2540,21 +2546,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2564,11 +2570,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2577,15 +2583,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2593,31 +2601,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2625,15 +2633,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2641,15 +2651,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2658,19 +2670,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2679,15 +2691,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2695,21 +2707,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2719,11 +2731,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2732,15 +2744,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2748,58 +2762,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2807,26 +2822,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2836,117 +2851,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -2956,65 +2973,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-toā€™s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3022,66 +3040,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3089,7 +3110,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3097,18 +3118,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3116,45 +3137,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3162,15 +3183,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3179,17 +3200,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3197,15 +3218,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3213,17 +3234,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3231,7 +3252,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3239,65 +3260,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3305,52 +3326,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3358,17 +3380,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3376,42 +3398,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3419,34 +3441,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3455,21 +3478,22 @@ msgid "" "refund, delivery issue, missingā€¦" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3477,19 +3501,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3497,27 +3521,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3541,58 +3566,59 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3600,34 +3626,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3637,19 +3663,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "šŸ‘¤ Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3739,7 +3765,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3760,8 +3786,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4013,8 +4038,8 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4102,8 +4127,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4239,7 +4263,14 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4247,39 +4278,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4287,21 +4318,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "" @@ -4309,37 +4340,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4350,17 +4381,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4369,13 +4400,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4387,17 +4418,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4405,23 +4436,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4429,7 +4460,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4449,34 +4480,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4484,7 +4515,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4493,19 +4524,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "" @@ -4517,7 +4548,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "" @@ -4529,7 +4560,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "" @@ -4547,38 +4578,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4586,22 +4617,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5125,7 +5156,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5177,8 +5208,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5677,22 +5708,22 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5706,16 +5737,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5725,17 +5756,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5745,17 +5776,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5765,30 +5796,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5796,26 +5827,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5827,11 +5858,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5839,7 +5870,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5849,24 +5880,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "" @@ -5892,7 +5923,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6357,18 +6388,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/es_MX/LC_MESSAGES/user-docs.po b/locale/es_MX/LC_MESSAGES/user-docs.po index d1a01790..c2bf727f 100644 --- a/locale/es_MX/LC_MESSAGES/user-docs.po +++ b/locale/es_MX/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -35,7 +35,7 @@ msgid "The keyboard shortcut cheat sheet on Windows." msgstr "" #: ../advanced/keyboard-shortcuts.rst:16 ../advanced/tabs.rst:25 -#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:33 +#: ../basics/find-ticket/browse.rst:27 ../basics/find-ticket/search.rst:33 #: ../basics/service-ticket/create.rst:48 #: ../snippets/ui-protip-message-editor-features.rst:1 #: ../basics/service-ticket/follow-up.rst:55 @@ -133,9 +133,9 @@ msgstr "" #: ../advanced/macros.rst:12 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -290,12 +290,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -448,11 +448,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -462,7 +462,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -509,134 +509,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -889,14 +889,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1087,8 +1087,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1283,10 +1283,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1319,7 +1321,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1424,48 +1426,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1476,7 +1479,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1618,7 +1621,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1912,10 +1915,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1928,11 +1932,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1940,14 +1944,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1957,7 +1961,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2093,11 +2097,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2107,15 +2111,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2123,7 +2127,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2164,7 +2168,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2186,24 +2190,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2266,38 +2270,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasnā€™t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasnā€™t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "ā±ļø Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if itā€™s waiting " "on feedback from a third-party supplier whoā€™s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2506,7 +2510,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2518,18 +2522,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2540,21 +2546,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2564,11 +2570,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2577,15 +2583,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2593,31 +2601,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2625,15 +2633,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2641,15 +2651,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2658,19 +2670,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2679,15 +2691,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2695,21 +2707,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2719,11 +2731,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2732,15 +2744,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2748,58 +2762,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2807,26 +2822,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2836,117 +2851,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -2956,65 +2973,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-toā€™s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3022,66 +3040,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3089,7 +3110,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3097,18 +3118,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3116,45 +3137,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3162,15 +3183,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3179,17 +3200,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3197,15 +3218,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3213,17 +3234,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3231,7 +3252,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3239,65 +3260,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3305,52 +3326,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3358,17 +3380,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3376,42 +3398,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3419,34 +3441,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3455,21 +3478,22 @@ msgid "" "refund, delivery issue, missingā€¦" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3477,19 +3501,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3497,27 +3521,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3541,58 +3566,59 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3600,34 +3626,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3637,19 +3663,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "šŸ‘¤ Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3739,7 +3765,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3760,8 +3786,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4013,8 +4038,8 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4102,8 +4127,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4239,7 +4263,14 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4247,39 +4278,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4287,21 +4318,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "" @@ -4309,37 +4340,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4350,17 +4381,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4369,13 +4400,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4387,17 +4418,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4405,23 +4436,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4429,7 +4460,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4449,34 +4480,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4484,7 +4515,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4493,19 +4524,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "" @@ -4517,7 +4548,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "" @@ -4529,7 +4560,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "" @@ -4547,38 +4578,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4586,22 +4617,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5125,7 +5156,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5177,8 +5208,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5677,22 +5708,22 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5706,16 +5737,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5725,17 +5756,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5745,17 +5776,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5765,30 +5796,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5796,26 +5827,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5827,11 +5858,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5839,7 +5870,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5849,24 +5880,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "" @@ -5892,7 +5923,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6357,18 +6388,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/fa/LC_MESSAGES/user-docs.po b/locale/fa/LC_MESSAGES/user-docs.po index 50dd6560..de4f96a9 100644 --- a/locale/fa/LC_MESSAGES/user-docs.po +++ b/locale/fa/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -35,7 +35,7 @@ msgid "The keyboard shortcut cheat sheet on Windows." msgstr "" #: ../advanced/keyboard-shortcuts.rst:16 ../advanced/tabs.rst:25 -#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:33 +#: ../basics/find-ticket/browse.rst:27 ../basics/find-ticket/search.rst:33 #: ../basics/service-ticket/create.rst:48 #: ../snippets/ui-protip-message-editor-features.rst:1 #: ../basics/service-ticket/follow-up.rst:55 @@ -133,9 +133,9 @@ msgstr "" #: ../advanced/macros.rst:12 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -290,12 +290,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -448,11 +448,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -462,7 +462,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -509,134 +509,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -889,14 +889,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1087,8 +1087,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1283,10 +1283,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1319,7 +1321,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1424,48 +1426,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1476,7 +1479,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1618,7 +1621,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1912,10 +1915,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1928,11 +1932,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1940,14 +1944,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1957,7 +1961,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2093,11 +2097,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2107,15 +2111,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2123,7 +2127,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2164,7 +2168,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2186,24 +2190,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2266,38 +2270,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasnā€™t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasnā€™t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "ā±ļø Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if itā€™s waiting " "on feedback from a third-party supplier whoā€™s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2506,7 +2510,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2518,18 +2522,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2540,21 +2546,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2564,11 +2570,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2577,15 +2583,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2593,31 +2601,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2625,15 +2633,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2641,15 +2651,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2658,19 +2670,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2679,15 +2691,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2695,21 +2707,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2719,11 +2731,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2732,15 +2744,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2748,58 +2762,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2807,26 +2822,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2836,117 +2851,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -2956,65 +2973,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-toā€™s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3022,66 +3040,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3089,7 +3110,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3097,18 +3118,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3116,45 +3137,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3162,15 +3183,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3179,17 +3200,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3197,15 +3218,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3213,17 +3234,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3231,7 +3252,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3239,65 +3260,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3305,52 +3326,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3358,17 +3380,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3376,42 +3398,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3419,34 +3441,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3455,21 +3478,22 @@ msgid "" "refund, delivery issue, missingā€¦" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3477,19 +3501,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3497,27 +3521,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3541,58 +3566,59 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3600,34 +3626,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3637,19 +3663,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "šŸ‘¤ Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3739,7 +3765,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3760,8 +3786,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4013,8 +4038,8 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4102,8 +4127,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4239,7 +4263,14 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4247,39 +4278,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4287,21 +4318,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "" @@ -4309,37 +4340,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4350,17 +4381,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4369,13 +4400,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4387,17 +4418,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4405,23 +4436,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4429,7 +4460,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4449,34 +4480,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4484,7 +4515,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4493,19 +4524,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "" @@ -4517,7 +4548,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "" @@ -4529,7 +4560,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "" @@ -4547,38 +4578,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4586,22 +4617,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5125,7 +5156,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5177,8 +5208,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5677,22 +5708,22 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5706,16 +5737,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5725,17 +5756,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5745,17 +5776,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5765,30 +5796,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5796,26 +5827,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5827,11 +5858,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5839,7 +5870,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5849,24 +5880,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "" @@ -5892,7 +5923,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6357,18 +6388,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/fr/LC_MESSAGES/user-docs.po b/locale/fr/LC_MESSAGES/user-docs.po index 4e63a3db..e3a58f0b 100644 --- a/locale/fr/LC_MESSAGES/user-docs.po +++ b/locale/fr/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2023-01-12 16:10+0000\n" "Last-Translator: LahutaeMalcis \n" "Language-Team: French `_. If you have an idea for a macro " +#| "youā€™d like to use, your Zammad admin can probably make it happen." msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" "Ne faites pas le `travail de l'administrateur `_. Si vous avez une idĆ©e d'une macro que vous " @@ -340,16 +345,21 @@ msgid "Available attributes" msgstr "Attributs disponibles" #: ../advanced/search.rst:42 +#, fuzzy +#| msgid "" +#| "For a more detailed list of available attributes please take a look into " +#| "our `Zammad Admin-Documentation `_" msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" "Pour plus de dĆ©tails sur les attributs disponibles, veuillez consulter notre " "page `Zammad Admin-Documentation `_" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "Les attributs et leurs usages" @@ -523,11 +533,11 @@ msgstr "" "similaires comme par ex \\\"chaux\\\". Zammad pourra aussi vous permettre " "d'utiliser des expressions rĆ©guliĆØres dĆØs que les attributs le permettent." -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -537,7 +547,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "Exemples de recherche de combinaisons de phrases" @@ -589,11 +599,11 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "Affiche tout ce qui aurait l'Ć©tat en attente et avec 1 Ć  5 articles." -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "Des attributs de ticket et leurs types" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." @@ -601,126 +611,126 @@ msgstr "" "Ci-dessous vous pouvez trouver les attributs les plus importants triĆ©s par " "ticket et article." -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "Attributs du ticket" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "number: chaĆ®ne" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "title: chaĆ®ne" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "owner: objet (owner.firstname, owner.lastname, owner.email, ...)" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" "customer: objet (customer.firstname, customer.lastname, customer.email, ...)" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "first_response_at: horodatage" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "first_response_in_min: entier (minutes ouvrĆ©es avant premiĆØre rĆ©ponse)" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "close_at: horodatage" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "close_in_min: entier (minutes ouvrĆ©es avant fermeture)" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" "last_contact_at: horodatage (dernier contact par le client ou un opĆ©rateur)" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "last_contact_agent_at: horodatage (dernier contact par un opĆ©rateur)" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "last_contact_customer_at: horodatage (dernier contact par le client)" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "create_article_type: chaĆ®ne (email|phone|web|...)" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "create_article_sender: chaĆ®ne (Customer|Agent|System)" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "article_count: entier" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "escalation_at: horodatage" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "pending_time: horodatage" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "Attributs d'article" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "article.from: chaĆ®ne" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "article.to: chaĆ®ne" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "article.cc: chaĆ®ne" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "article.subject: chaĆ®ne" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "article.body: chaĆ®ne" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "article.attachment.title: chaĆ®ne (nom du fichier en piĆØce jointe)" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "article.attachment.content: chaĆ®ne (contenu de la piĆØce jointe)" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "article.attachment.content_type: chaĆ®ne (type du fichier e.g. PDF)" @@ -993,7 +1003,7 @@ msgstr "SociĆ©tĆ©s" msgid "Omnisearch" msgstr "Omnisearch" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" @@ -1002,7 +1012,7 @@ msgstr "" "**codĆ©s par couleur:**" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "|grn|" @@ -1221,8 +1231,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1467,10 +1477,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1518,7 +1530,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1640,19 +1652,19 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "**Mes tickets assignĆ©s** (*ouverts/en attente* seulement)" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "**Non-assignĆ©s & ouverts**" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" @@ -1660,11 +1672,11 @@ msgstr "" "**Mes tickets en attente expirĆ©s** (prĆ©cĆ©demment marquĆ©s *en attente* et " "actuellement expirĆ©s)" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "**Ouverts** (de maniĆØre globale)" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" @@ -1672,21 +1684,22 @@ msgstr "" "**Attente expirĆ©e** (de maniĆØre globale, prĆ©cĆ©demment marquĆ©s *en attente* " "et actuellement expirĆ©s)\"" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "Cliquez sur les entĆŖtes de colonne pour changer l'ordre d'affichage." -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" "Cliquez-DĆ©posez les sĆ©parateurs des colonnes pour ajuster leur largeur." -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1697,7 +1710,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1864,7 +1877,7 @@ msgstr "" "Le titre du ticket sera utilisĆ© comme **ligne de sujet** pour toutes les " "correspondances par courriel." -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "Client" @@ -2205,10 +2218,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -2221,11 +2235,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "**šŸ™… Je travaille ici!**" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -2238,7 +2252,7 @@ msgstr "" "des diffĆ©rents opĆ©rateurs; ou, des changements fait par un opĆ©rateur peuvent " "ĆŖtre accidentellement effacĆ©s par un autre." -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " @@ -2248,7 +2262,7 @@ msgstr "" "potentiel en affichant un avatar dans le coin en bas Ć  gauche pour chaque " "opĆ©rateur qui a ouvert le ticket." -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -2260,7 +2274,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2431,14 +2445,18 @@ msgid "**So how do I manage which team Iā€™m on?**" msgstr "**Alors comment je gĆØre dans quelle Ć©quipe je suis?**" #: ../basics/service-ticket/settings/group.rst:30 +#, fuzzy +#| msgid "" +#| "You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "" "Vous ne faites rien - C'est le travail `de l'administrateur `_." -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2451,15 +2469,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "Cet utilisateur appartient Ć  seulement un groupe (ā€œUtilisateursā€)" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "Alors oĆ¹ dois-je intervenir?" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2471,7 +2489,7 @@ msgstr "" "la procĆ©dure avec vous auparavant." #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "PropriĆ©taire" @@ -2528,7 +2546,7 @@ msgstr "" "assigner un ticket (ou vice-versa) aprĆØs l'avoir partiellement rĆ©solu." #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "PrioritĆ©" @@ -2555,24 +2573,24 @@ msgstr "" "d'actions automatisĆ©es qui peuvent se baser sur cette valeur, comme:" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2641,12 +2659,19 @@ msgid "Whatā€™s the difference between ā€œnewā€ and ā€œopenā€?" msgstr "Quelle est la diffĆ©rence entre ā€œnouveauā€ et ā€œouvertā€?" #: ../basics/service-ticket/settings/state.rst:32 +#, fuzzy +#| msgid "" +#| "States do more than just indicate progress: Zammad has a fine-grained " +#| "time tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that " +#| "uses state information to measure how long it takes for customers to get " +#| "a response on a new ticket or get their issues resolved entirely." msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" "Les Ć©tats font plus qu'indiquer une progression: Zammad possĆØde une " "fonctionnalitĆ© de suivi prĆ©cis du temps passĆ© (appelĆ© ā€œ\\ `contrats de " @@ -2655,7 +2680,7 @@ msgstr "" "combien de temps il faut pour qu'un client reƧoive une rĆ©ponse sur un " "nouveau ticket ou pour voir leurs demandes traitĆ©es complĆØtement." -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasnā€™t received her first response on " "the issue." @@ -2663,7 +2688,7 @@ msgstr "" "Sur un *nouveau* ticket, le client n'a pas encore reƧu de premiĆØre rĆ©ponse " "concernant sa demande." -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasnā€™t been resolved." @@ -2671,7 +2696,7 @@ msgstr "" "Sur un ticket *ouvert*, le client a dĆ©jĆ  reƧu une rĆ©ponse initiale, mais la " "demande n'a pas encore Ć©tĆ© traitĆ©e." -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "ā±ļø Tickets in a *pending* state do not accumulate time toward their SLA " "limits." @@ -2679,7 +2704,7 @@ msgstr "" "ā±ļø Les tickets dans un Ć©tat d'**attente** ne consomme pas de temps dans leurs " "limites du SLA" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if itā€™s waiting " "on feedback from a third-party supplier whoā€™s out of town until next week." @@ -2689,7 +2714,7 @@ msgstr "" "la semaine prochaine." #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "Etiquettes" @@ -2933,7 +2958,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2945,18 +2970,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2967,21 +2994,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2991,13 +3018,13 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 #, fuzzy #| msgid "Suggested Workflows" msgid "Core Workflows" msgstr "Flux de travail suggĆ©rĆ©s" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -3006,15 +3033,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -3022,31 +3051,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -3054,15 +3083,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -3070,15 +3101,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -3087,19 +3120,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -3108,15 +3141,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -3124,21 +3157,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -3148,11 +3181,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -3161,15 +3194,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -3177,60 +3212,61 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 #, fuzzy #| msgid "Omnisearch" msgid "Elasticsearch" msgstr "Omnisearch" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -3238,28 +3274,28 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 #, fuzzy #| msgid "Group" msgid "Groups" msgstr "Groupe" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -3269,117 +3305,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3389,65 +3427,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "Base de connaissance" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-toā€™s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3455,68 +3494,71 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 #, fuzzy #| msgid "Macros" msgid "Macro" msgstr "Macros" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3524,7 +3566,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3532,18 +3574,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3551,45 +3593,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3597,15 +3639,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3614,17 +3656,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "SociĆ©tĆ©" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3632,15 +3674,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3648,17 +3690,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3666,7 +3708,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3674,65 +3716,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3740,52 +3782,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3793,17 +3836,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3811,44 +3854,44 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 #, fuzzy #| msgid "State" msgid "Status" msgstr "Ɖtat" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3856,36 +3899,37 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 #, fuzzy #| msgid "Ticket Templates" msgid "(Ticket) Template" msgstr "ModĆØles de ticket" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3894,23 +3938,24 @@ msgid "" "refund, delivery issue, missingā€¦" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 #, fuzzy #| msgid "Users" msgid "User" msgstr "Utilisateurs" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3918,19 +3963,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3938,27 +3983,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3984,14 +4030,15 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "**šŸ¤” Huh? Je ne vois pas le ā€œTĆ©lĆ©phoneā€ dans le menu...**" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 #, fuzzy #| msgid "" #| "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " @@ -4004,46 +4051,46 @@ msgstr "" "šŸ¢ Le journal d'appels montre tous les appels entrants et sortant **pour " "l'Ć©quipe entiĆØre**." -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 #, fuzzy #| msgid "New tickets" msgid "New Ticket dialogue" msgstr "Nouveaux tickets" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -4051,34 +4098,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -4088,7 +4135,7 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 #, fuzzy #| msgid "" #| "šŸ‘¤ Click on unrecognized numbers in the caller log to **create a new " @@ -4102,13 +4149,13 @@ msgstr "" "un nouvel client et ticket**. (Les numĆ©ros de tĆ©lĆ©phones non reconnus ne " "peuvent pas ĆŖtre ajoutĆ©s de cette maniĆØre Ć  des clients existants.)" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -4206,7 +4253,7 @@ msgstr "**šŸ¤” Huh? Je ne vois pas ā€œDiscussion clientā€œ dans le menu...**" msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -4230,9 +4277,12 @@ msgid "šŸ“‹ Copy & paste **supports šŸŒ„ inline images** as well as plain text." msgstr "" #: ../extras/chat.rst:50 +#, fuzzy +#| msgid "" +#| "āŒØļø Live chat supports `text modules `_." msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" "āŒØļø Les discussions en direct supportent les `text modules `_." @@ -4535,8 +4585,8 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4624,8 +4674,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4766,7 +4815,14 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "**šŸ¤” Huh? Je ne vois pas ā€œBase de connaissanceā€ dans le menu...**" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "DĆ©marrage" @@ -4774,18 +4830,18 @@ msgstr "DĆ©marrage" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" "Utilisez le **bouton ā†—ļø** dans la barre d'outils en haut pour voir la base de " "connaissance publiĆ©e." -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." @@ -4793,7 +4849,7 @@ msgstr "" "šŸ‘† Dans le mode d'Ć©dition, utilisez le menu main droite pour naviguer au " "travers de la base de connaissance." -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." @@ -4801,11 +4857,11 @@ msgstr "" "Utilisez le **bouton ā€œĆ‰diterā€** dans la barre d'outils en haut pour basculer " "dans le **mode Ɖdition** (et vice versa)." -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "**šŸ¤” Huh? Je ne vois pas de bouton ā€œĆ‰diterā€...**" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " @@ -4816,7 +4872,7 @@ msgstr "" "de connaissance, parlez en Ć  votre administrateur pour qu'il vous donne les " "permissions appropriĆ©es." -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "Changer de langages" @@ -4824,13 +4880,13 @@ msgstr "Changer de langages" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" "Utilisez le menu langage pour voir ou Ć©diter les traductions de la page " "actuelle." -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" @@ -4838,11 +4894,11 @@ msgstr "" "šŸš§ **Qu'arrive t-il quand une page n'a pas encore Ć©tĆ© traduite dans la langue " "sĆ©lectionnĆ©e?**" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "dans le mode Ć©dition" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "Les pages non traduites sont marquĆ©es avec un āš ļø **panneau attention**:" @@ -4850,39 +4906,39 @@ msgstr "Les pages non traduites sont marquĆ©es avec un āš ļø **panneau attentio msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "dans le mode prĆ©visualisation" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" "Les pages non traduites sont seulement visibles pour les utilisateurs ayant " "les **permissions d'Ć©dition**:" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "dans la base de connaissance publiĆ©e" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "Les pages non traduites sont **toujours cachĆ©es**:" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4893,17 +4949,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4912,13 +4968,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4930,19 +4986,19 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 #, fuzzy #| msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "**šŸ¤” Huh? Je ne vois pas de bouton ā€œĆ‰diterā€...**" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "Ɖditer des catĆ©gories" @@ -4950,7 +5006,7 @@ msgstr "Ɖditer des catĆ©gories" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." @@ -4958,7 +5014,7 @@ msgstr "" "šŸ“ Si vous dĆ©placez une catĆ©gorie en utilisant le menu **Parent**, tous ses " "articles et sous-catĆ©gories seront dĆ©placĆ©s avec." -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." @@ -4966,11 +5022,11 @@ msgstr "" "šŸ—‘ļø Les catĆ©gories peuvent seulement ĆŖtre supprimĆ©es quand **tous leurs " "articles et sous-catĆ©gorie** auront Ć©tĆ© supprimĆ©s ou dĆ©placĆ©s." -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4978,7 +5034,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4998,34 +5054,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "Ɖditer des rĆ©ponses" @@ -5033,7 +5089,7 @@ msgstr "Ɖditer des rĆ©ponses" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -5048,19 +5104,19 @@ msgstr "" "listes Ć  puce, et plus encore. Vous pouvez mĆŖme ajouter des piĆØces jointes " "et des liens!" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "šŸ”— **liens web**" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "URLs qui pointent vers d'autres sites web." -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "šŸ’” **Lien rĆ©ponse**" @@ -5072,7 +5128,7 @@ msgstr "RĆ©fĆ©rences internes vers d'autres rĆ©ponses de la base de connaissance msgid "(Will not break if destination URL changes.)" msgstr "(qui ne casseront pas si l'URL de destination change.)" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "šŸ“‹ **Tickets liĆ©s**" @@ -5084,7 +5140,7 @@ msgstr "RĆ©fĆ©rences internes vers des tickets Zammad." msgid "(Visible only in Preview and Edit Modes.)" msgstr "(visibles seulement dans les modes prĆ©visualisation et Ć©dition.)" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "" @@ -5102,7 +5158,7 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " @@ -5112,31 +5168,31 @@ msgstr "" "un article ou planifier sa publication Ć  une date ultĆ©rieure. Les articles " "ont des **codes couleurs** en fonction de leur visibilitĆ©:" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "**Public** (visible pour tout le monde)" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "|blu|" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "**Interne** (visible seulement pour les opĆ©rateurs & rĆ©dacteurs)" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "|gry|" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "**Brouillon/planifiĆ©/archivĆ©** (visible seulement pour les rĆ©dacteurs)" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5144,22 +5200,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5754,7 +5810,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5828,8 +5884,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -6374,22 +6430,22 @@ msgstr "**šŸ¤” Huh? Je ne vois pas de bouton ā€œĆ‰diterā€...**" msgid "" "This feature is **optional**; if you donā€™t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -6403,16 +6459,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -6422,17 +6478,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -6442,19 +6498,19 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 #, fuzzy #| msgid "Existing tickets" msgid "Existing tickets (Ticket zoom)" msgstr "Tickets existants" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -6464,30 +6520,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -6495,30 +6551,30 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 #, fuzzy #| msgid "New tickets" msgid "New ticket" msgstr "Nouveaux tickets" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 #, fuzzy #| msgid "Adding New Messages/Notes" msgid "Adding new drafts" msgstr "Ajouter de nouveaux messages/notes" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -6530,11 +6586,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -6542,7 +6598,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -6552,26 +6608,26 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 #, fuzzy #| msgid "Existing tickets" msgid "Existing ticket" msgstr "Tickets existants" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "" @@ -6597,7 +6653,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -7064,15 +7120,15 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" @@ -7080,6 +7136,13 @@ msgstr "" msgid "Zammad User Documentation" msgstr "" +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" + #~ msgid "" #~ "To create a new template, start by filling in a new ticket as usual. " #~ "Then, instead of submitting the ticket form, use the **template dialog** " diff --git a/locale/fr_CA/LC_MESSAGES/user-docs.po b/locale/fr_CA/LC_MESSAGES/user-docs.po index 455eea1f..e995a9cb 100644 --- a/locale/fr_CA/LC_MESSAGES/user-docs.po +++ b/locale/fr_CA/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2022-04-16 15:56+0000\n" "Last-Translator: Marcel Herrguth \n" "Language-Team: French (Canada) `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -302,12 +302,12 @@ msgstr "Attributs disponibles" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "Attributs et leur utilisation" @@ -483,11 +483,11 @@ msgstr "" "similaires comme par ex: \"head\". Zammad vous permet Ć©galement d'utiliser " "des expressions rĆ©guliĆØres, partout oĆ¹ les attributs le permettent." -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -497,7 +497,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "Exemples de combinaisons d'expressions de recherche" @@ -550,11 +550,11 @@ msgstr "" "Affiche tout avec n'importe quel Ć©tat En attente et un nombre d'articles de " "1 Ć  5." -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "Quelques attributs de billet et leur type" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." @@ -562,125 +562,125 @@ msgstr "" "Vous trouverez ci-dessous les attributs les plus importants triĆ©s par billet " "et article." -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "Attributs d'un billet" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "number: string" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "title: string" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "owner: object (owner.firstname, owner.lastname, owner.email, ...)" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "first_response_at: timestamp" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "first_response_in_min: integer (business min till first response)" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "close_at: timestamp" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "close_in_min: integer (business min till close)" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "last_contact_at: timestamp (last contact by customer or agent)" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "last_contact_agent_at: timestamp (last contact by agent)" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "last_contact_customer_at: timestamp (last contact by customer)" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "create_article_type: string (email|phone|web|...)" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "create_article_sender: string (Customer|Agent|System)" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "article_count: integer" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "escalation_at: timestamp" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "pending_time: timestamp" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "Attributs d'un article" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "article.from: string" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "article.to: string" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "article.cc: string" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "article.subject: string" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "article.body: string" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "article.attachment.title: string (filename of attachment)" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "article.attachment.content: string (content of attachment)" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "article.attachment.content_type: string (File type e.g. PDF)" @@ -953,14 +953,14 @@ msgstr "Organisations" msgid "Omnisearch" msgstr "Omnisearch" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr ":doc:`Ticket states ` sont **color-coded:**" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "|grn|" @@ -1177,8 +1177,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1427,10 +1427,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1478,7 +1480,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1596,19 +1598,19 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "**Mes billets attribuĆ©s** (*Ouverts / En attente * uniquement)" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "**Non attribuĆ©s et Ouverts**" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" @@ -1616,11 +1618,11 @@ msgstr "" "**Mes billets qui ont atteint En attente** (prĆ©cĆ©demment marquĆ©s *En " "attente* et actuellement dĆ»s)" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "**Ouverts** (Ć  l'Ć©chelle du systĆØme)" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" @@ -1628,22 +1630,23 @@ msgstr "" "**Atteint En attente** (Ć  l'Ć©chelle du systĆØme, prĆ©cĆ©demment marquĆ©s *En " "attente* et actuellement dĆ»s)" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "Cliquez sur les en-tĆŖtes de colonne pour modifier l'ordre d'affichage." -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" "Cliquez et faites glisser les sĆ©parateurs de colonnes pour ajuster leur " "largeur." -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1654,7 +1657,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1796,7 +1799,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -2090,10 +2093,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -2106,11 +2110,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -2118,14 +2122,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -2135,7 +2139,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2271,11 +2275,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2285,15 +2289,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2301,7 +2305,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2342,7 +2346,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2364,24 +2368,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2444,38 +2448,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasnā€™t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasnā€™t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "ā±ļø Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if itā€™s waiting " "on feedback from a third-party supplier whoā€™s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2686,7 +2690,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2698,18 +2702,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2720,21 +2726,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2744,13 +2750,13 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 #, fuzzy #| msgid "Suggested Workflows" msgid "Core Workflows" msgstr "Flux de travail suggĆ©rĆ©" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2759,15 +2765,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2775,31 +2783,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2807,15 +2815,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2823,15 +2833,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2840,19 +2852,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2861,15 +2873,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2877,21 +2889,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2901,11 +2913,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2914,15 +2926,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2930,60 +2944,61 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 #, fuzzy #| msgid "Omnisearch" msgid "Elasticsearch" msgstr "Omnisearch" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2991,26 +3006,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -3020,117 +3035,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3140,65 +3157,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-toā€™s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3206,66 +3224,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3273,7 +3294,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3281,18 +3302,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3300,45 +3321,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3346,15 +3367,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3363,17 +3384,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3381,15 +3402,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3397,17 +3418,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3415,7 +3436,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3423,65 +3444,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3489,52 +3510,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3542,17 +3564,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3560,42 +3582,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3603,36 +3625,37 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 #, fuzzy #| msgid "Ticket Templates" msgid "(Ticket) Template" msgstr "ModĆØles de billet" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3641,23 +3664,24 @@ msgid "" "refund, delivery issue, missingā€¦" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 #, fuzzy #| msgid "Users" msgid "User" msgstr "Utilisateurs" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3665,19 +3689,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3685,27 +3709,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3729,60 +3754,61 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 #, fuzzy #| msgid "New tickets" msgid "New Ticket dialogue" msgstr "Nouveaux billets" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3790,34 +3816,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3827,19 +3853,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "šŸ‘¤ Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3929,7 +3955,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3950,8 +3976,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4205,8 +4230,8 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4294,8 +4319,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4431,7 +4455,14 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4439,39 +4470,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4479,21 +4510,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "" @@ -4501,37 +4532,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4542,17 +4573,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4561,13 +4592,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4579,20 +4610,20 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 #, fuzzy #| msgid "**šŸ¤” Huh? I donā€™t see a ā€œTime Accountingā€ dialog...**" msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "" "** šŸ¤” Hein? Je ne vois pas de boĆ®te de dialogue \"ComptabilitĆ© horaire\"**" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4600,23 +4631,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4624,7 +4655,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4644,34 +4675,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4679,7 +4710,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4688,19 +4719,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "" @@ -4712,7 +4743,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "" @@ -4724,7 +4755,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "" @@ -4742,38 +4773,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4781,22 +4812,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5346,7 +5377,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5398,8 +5429,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5904,22 +5935,22 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5933,16 +5964,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5952,17 +5983,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5972,19 +6003,19 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 #, fuzzy #| msgid "Existing tickets" msgid "Existing tickets (Ticket zoom)" msgstr "Billets existants" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5994,30 +6025,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -6025,28 +6056,28 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 #, fuzzy #| msgid "New tickets" msgid "New ticket" msgstr "Nouveaux billets" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -6058,11 +6089,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -6070,7 +6101,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -6080,26 +6111,26 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 #, fuzzy #| msgid "Existing tickets" msgid "Existing ticket" msgstr "Billets existants" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "" @@ -6125,7 +6156,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6590,15 +6621,15 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" @@ -6606,6 +6637,13 @@ msgstr "" msgid "Zammad User Documentation" msgstr "" +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" + #~ msgid "" #~ "To create a new template, start by filling in a new ticket as usual. " #~ "Then, instead of submitting the ticket form, use the **template dialog** " diff --git a/locale/hr/LC_MESSAGES/user-docs.po b/locale/hr/LC_MESSAGES/user-docs.po index 0b5ae9d8..05e66334 100644 --- a/locale/hr/LC_MESSAGES/user-docs.po +++ b/locale/hr/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2022-06-15 14:40+0000\n" "Last-Translator: Ivan Perovic \n" "Language-Team: Croatian `_. If you have an idea for a macro " +#| "youā€™d like to use, your Zammad admin can probably make it happen." msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" "Vi kao korisnik to ne možete - to je`posao administratora `_. Ukoliko imate ideju za " @@ -345,16 +350,21 @@ msgid "Available attributes" msgstr "Dostupni atributi" #: ../advanced/search.rst:42 +#, fuzzy +#| msgid "" +#| "For a more detailed list of available attributes please take a look into " +#| "our `Zammad Admin-Documentation `_" msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" "Za detaljniji popis mogućih atributa, molimo pogledati u naÅ”u `Zammad admin " "dokumentaciju `_" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "Atributi i njihovo koriÅ”tenje" @@ -531,11 +541,11 @@ msgstr "" "možda pogreÅ”no napisane npr. vrućina - vručina. Zammad Vam također omogućava " "koriÅ”tenje normalnih izraza, gdje god to atributi dopuÅ”taju." -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "**Kombiniranje fraza za pretraživanje**" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -545,7 +555,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -592,134 +602,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -972,14 +982,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1170,8 +1180,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1366,10 +1376,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1402,7 +1414,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1509,48 +1521,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1561,7 +1574,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1703,7 +1716,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1997,10 +2010,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -2013,11 +2027,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -2025,14 +2039,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -2042,7 +2056,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2178,11 +2192,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2192,15 +2206,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2208,7 +2222,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2249,7 +2263,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2271,24 +2285,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2351,38 +2365,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasnā€™t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasnā€™t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "ā±ļø Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if itā€™s waiting " "on feedback from a third-party supplier whoā€™s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2591,7 +2605,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2603,18 +2617,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2625,21 +2641,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2649,11 +2665,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2662,15 +2678,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2678,31 +2696,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2710,15 +2728,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2726,15 +2746,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2743,19 +2765,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2764,15 +2786,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2780,21 +2802,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2804,11 +2826,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2817,15 +2839,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2833,58 +2857,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2892,26 +2917,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2921,117 +2946,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3041,65 +3068,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-toā€™s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3107,66 +3135,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3174,7 +3205,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3182,18 +3213,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3201,45 +3232,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3247,15 +3278,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3264,17 +3295,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3282,15 +3313,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3298,17 +3329,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3316,7 +3347,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3324,65 +3355,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3390,52 +3421,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3443,17 +3475,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3461,42 +3493,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3504,34 +3536,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3540,21 +3573,22 @@ msgid "" "refund, delivery issue, missingā€¦" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3562,19 +3596,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3582,27 +3616,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3626,58 +3661,59 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3685,34 +3721,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3722,19 +3758,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "šŸ‘¤ Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3824,7 +3860,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3845,8 +3881,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4100,8 +4135,8 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4189,8 +4224,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4326,7 +4360,14 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4334,39 +4375,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4374,21 +4415,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "" @@ -4396,37 +4437,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4437,17 +4478,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4456,13 +4497,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4474,17 +4515,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4492,23 +4533,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4516,7 +4557,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4536,34 +4577,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4571,7 +4612,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4580,19 +4621,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "" @@ -4604,7 +4645,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "" @@ -4616,7 +4657,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "" @@ -4634,38 +4675,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4673,22 +4714,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5226,7 +5267,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5278,8 +5319,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5778,22 +5819,22 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5807,16 +5848,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5826,17 +5867,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5846,17 +5887,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5866,30 +5907,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5897,26 +5938,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5928,11 +5969,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5940,7 +5981,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5950,24 +5991,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "" @@ -5993,7 +6034,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6458,18 +6499,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/hu/LC_MESSAGES/user-docs.po b/locale/hu/LC_MESSAGES/user-docs.po index f9535548..e1bdda6f 100644 --- a/locale/hu/LC_MESSAGES/user-docs.po +++ b/locale/hu/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -35,7 +35,7 @@ msgid "The keyboard shortcut cheat sheet on Windows." msgstr "" #: ../advanced/keyboard-shortcuts.rst:16 ../advanced/tabs.rst:25 -#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:33 +#: ../basics/find-ticket/browse.rst:27 ../basics/find-ticket/search.rst:33 #: ../basics/service-ticket/create.rst:48 #: ../snippets/ui-protip-message-editor-features.rst:1 #: ../basics/service-ticket/follow-up.rst:55 @@ -133,9 +133,9 @@ msgstr "" #: ../advanced/macros.rst:12 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -290,12 +290,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -448,11 +448,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -462,7 +462,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -509,134 +509,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -889,14 +889,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1087,8 +1087,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1283,10 +1283,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1319,7 +1321,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1424,48 +1426,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1476,7 +1479,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1618,7 +1621,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1912,10 +1915,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1928,11 +1932,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1940,14 +1944,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1957,7 +1961,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2093,11 +2097,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2107,15 +2111,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2123,7 +2127,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2164,7 +2168,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2186,24 +2190,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2266,38 +2270,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasnā€™t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasnā€™t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "ā±ļø Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if itā€™s waiting " "on feedback from a third-party supplier whoā€™s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2506,7 +2510,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2518,18 +2522,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2540,21 +2546,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2564,11 +2570,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2577,15 +2583,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2593,31 +2601,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2625,15 +2633,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2641,15 +2651,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2658,19 +2670,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2679,15 +2691,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2695,21 +2707,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2719,11 +2731,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2732,15 +2744,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2748,58 +2762,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2807,26 +2822,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2836,117 +2851,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -2956,65 +2973,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-toā€™s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3022,66 +3040,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3089,7 +3110,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3097,18 +3118,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3116,45 +3137,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3162,15 +3183,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3179,17 +3200,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3197,15 +3218,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3213,17 +3234,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3231,7 +3252,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3239,65 +3260,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3305,52 +3326,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3358,17 +3380,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3376,42 +3398,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3419,34 +3441,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3455,21 +3478,22 @@ msgid "" "refund, delivery issue, missingā€¦" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3477,19 +3501,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3497,27 +3521,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3541,58 +3566,59 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3600,34 +3626,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3637,19 +3663,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "šŸ‘¤ Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3739,7 +3765,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3760,8 +3786,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4013,8 +4038,8 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4102,8 +4127,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4239,7 +4263,14 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4247,39 +4278,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4287,21 +4318,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "" @@ -4309,37 +4340,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4350,17 +4381,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4369,13 +4400,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4387,17 +4418,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4405,23 +4436,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4429,7 +4460,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4449,34 +4480,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4484,7 +4515,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4493,19 +4524,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "" @@ -4517,7 +4548,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "" @@ -4529,7 +4560,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "" @@ -4547,38 +4578,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4586,22 +4617,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5125,7 +5156,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5177,8 +5208,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5677,22 +5708,22 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5706,16 +5737,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5725,17 +5756,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5745,17 +5776,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5765,30 +5796,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5796,26 +5827,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5827,11 +5858,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5839,7 +5870,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5849,24 +5880,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "" @@ -5892,7 +5923,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6357,18 +6388,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/it/LC_MESSAGES/user-docs.po b/locale/it/LC_MESSAGES/user-docs.po index 3805ee9c..4a532167 100644 --- a/locale/it/LC_MESSAGES/user-docs.po +++ b/locale/it/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2023-07-28 09:18+0000\n" "Last-Translator: crnfpp \n" "Language-Team: Italian `_. If you have an idea for a macro " +#| "youā€™d like to use, your Zammad admin can probably make it happen." msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" "Non devi - questo ĆØ un `compito dell'amministratore `_. Se hai un'idea per una macro che " @@ -316,12 +321,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -474,11 +479,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -488,7 +493,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -535,134 +540,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -923,7 +928,7 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" @@ -932,7 +937,7 @@ msgstr "" "**identificato da un colore:**" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "|grn|" @@ -1127,8 +1132,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1328,10 +1333,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1379,7 +1386,7 @@ msgstr "**šŸ¤” Uhm? Non vedo la finestra ā€œGestione del tempoā€...**" msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" "Questa funzione ĆØ **opzionale**; se non la vedi nel menĆ¹ principale " "significa che il tuo amministratore non l'ha ancora abilitata. Gli " @@ -1499,19 +1506,19 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "**Ticket assegnati a me** (solo *aperti* o *in lavorazione*)" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "**Non assegnati e Aperti**" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" @@ -1519,11 +1526,11 @@ msgstr "" "**Miei ticket aggiunti in attesa** (precedentemente contrassegnati come *in " "lavorazione* ed attualmente scaduti)" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "**Aperti** (globale)" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" @@ -1531,22 +1538,23 @@ msgstr "" "**In attesa** (globale, precedentemente contrassegnati come *in lavorazione* " "ed attualmente scaduti)" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" "Clicca sull'intestazione di una colonna per cambiarne l'ordine di " "visualizzazione." -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "Trascina i separatori di colonna per regolare la loro larghezza." -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1557,7 +1565,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1720,7 +1728,7 @@ msgstr "" "Il titolo del ticket verrĆ  usato come **campo oggetto** per tutte le " "comunicazioni tramite email." -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "Cliente" @@ -2061,7 +2069,8 @@ msgstr "" #, fuzzy msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" "Questa funzione ĆØ **opzionale**; se non la vedi nel menĆ¹ principale " "significa che il tuo amministratore non l'ha ancora abilitata. Gli " @@ -2069,7 +2078,7 @@ msgstr "" "docs.zammad.org/en/latest/system-integrations.html#integrations-for-phone-" "systems>`_." -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -2082,11 +2091,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "**šŸ™… Ci sto lavorando io!**" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -2099,7 +2108,7 @@ msgstr "" "diversi operatori riguardanti lo stesso problema, o le modifiche fatte da " "uno potrebbero essere accidentalmente annullate dall'altro." -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " @@ -2109,7 +2118,7 @@ msgstr "" "potenziali conflitti mostrando un avatar per ogni agente che ha aperto " "contemporaneamente il ticket nell'angolo in basso a sinistra." -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -2121,7 +2130,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2293,14 +2302,18 @@ msgid "**So how do I manage which team Iā€™m on?**" msgstr "**Come gestisco i team a cui appartengo?**" #: ../basics/service-ticket/settings/group.rst:30 +#, fuzzy +#| msgid "" +#| "You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "" "Non li gestisci - ĆØ il `compito dell'amministratore `_." -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2312,15 +2325,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "Questo utente appartiene solo ad un gruppo (\"Utenti\")." -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "Allora, dove posso entrare?" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2332,7 +2345,7 @@ msgstr "" "precedenza." #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "Proprietario" @@ -2387,7 +2400,7 @@ msgstr "" "stato parzialmente risolto." #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "PrioritĆ " @@ -2414,26 +2427,30 @@ msgstr "" "azioni automatiche basate sulla prioritĆ , come ad esempio:" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 +#, fuzzy +#| msgid "" +#| "Priority can also be used as a ticket filter when creating `custom " +#| "overviews`_." msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" "La prioritĆ  puĆ² essere utilizzata come filtro per ticket quando si creano " "`custom overviews`_." -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2499,12 +2516,19 @@ msgid "Whatā€™s the difference between ā€œnewā€ and ā€œopenā€?" msgstr "Che differenza c'ĆØ fra \"nuovo\" ed \"aperto\"?" #: ../basics/service-ticket/settings/state.rst:32 +#, fuzzy +#| msgid "" +#| "States do more than just indicate progress: Zammad has a fine-grained " +#| "time tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that " +#| "uses state information to measure how long it takes for customers to get " +#| "a response on a new ticket or get their issues resolved entirely." msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" "Gli stati sono piĆ¹ che uno strumento per indicare l'avanzamento: Zammad ha " "una precisa funzionalitĆ  di misura del tempo (i cosiddetti `service-level " @@ -2513,7 +2537,7 @@ msgstr "" "prima che il cliente riceva una risposta al suo ticket o prima che il " "problema venga completamente risolto." -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasnā€™t received her first response on " "the issue." @@ -2521,7 +2545,7 @@ msgstr "" "In un ticket *nuovo*, il cliente non ha ancora ricevuto la prima risposta " "riguardante il problema." -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasnā€™t been resolved." @@ -2529,7 +2553,7 @@ msgstr "" "In un ticket *aperto*, il cliente ha ricevuto una risposta iniziale, ma il " "problema non ĆØ ancora stato risolto." -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "ā±ļø Tickets in a *pending* state do not accumulate time toward their SLA " "limits." @@ -2537,7 +2561,7 @@ msgstr "" "ā±ļø Il tempo che un ticket passa *in attesa* non vengono considerati nei " "limiti SLA." -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if itā€™s waiting " "on feedback from a third-party supplier whoā€™s out of town until next week." @@ -2547,7 +2571,7 @@ msgstr "" "settimana successiva." #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "Etichette" @@ -2786,7 +2810,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2798,18 +2822,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2820,21 +2846,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2844,11 +2870,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2857,15 +2883,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2873,31 +2901,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2905,15 +2933,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2921,15 +2951,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2938,19 +2970,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2959,16 +2991,16 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 #, fuzzy msgid "Documentation" msgstr "Documentazione dell'operatore Zammad" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2976,21 +3008,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -3000,11 +3032,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -3013,15 +3045,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -3029,58 +3063,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -3088,27 +3123,27 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 #, fuzzy msgid "Groups" msgstr "Gruppi" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -3118,117 +3153,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3238,65 +3275,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "Icinga" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-toā€™s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3304,66 +3342,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3371,7 +3412,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3379,18 +3420,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3398,45 +3439,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3444,15 +3485,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3461,17 +3502,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3479,15 +3520,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3495,17 +3536,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3513,7 +3554,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3521,65 +3562,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3587,52 +3628,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3640,17 +3682,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3658,43 +3700,43 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 #, fuzzy msgid "Status" msgstr "Stato" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3702,34 +3744,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3738,21 +3781,22 @@ msgid "" "refund, delivery issue, missingā€¦" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3760,19 +3804,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3780,27 +3824,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3826,12 +3871,18 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "**šŸ¤” Hmm? Non vedo ā€œTelefonoā€ nel menu...**" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 #, fuzzy +#| msgid "" +#| "This feature is **optional**; if you donā€™t see it in the main menu, that " +#| "means your administrator hasnā€™t enabled it yet. Administrators can learn " +#| "more `here `_." msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" "Questa funzione ĆØ **opzionale**; se non la vedi nel menĆ¹ principale " "significa che il tuo amministratore non l'ha ancora abilitata. Gli " @@ -3839,7 +3890,7 @@ msgstr "" "docs.zammad.org/en/latest/system-integrations.html#integrations-for-phone-" "systems>`_." -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 #, fuzzy msgid "" "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " @@ -3849,44 +3900,44 @@ msgstr "" "šŸ¢ Il registro chiamate mostra tutte le chiamate in ingresso e in uscita **di " "tutto il team**." -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3894,34 +3945,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3931,7 +3982,7 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 #, fuzzy msgid "" "šŸ‘¤ Click on unrecognized numbers to **create a new customer** or maybe " @@ -3941,13 +3992,13 @@ msgstr "" "nuovo cliente e un nuovo ticket**. (I numeri sconosciuti non possono essere " "aggiunti a clienti esistenti in questo modo)" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -4034,11 +4085,17 @@ msgid "**šŸ¤” Huh? I donā€™t see ā€œCustomer Chatā€ in the menu...**" msgstr "" #: ../extras/chat.rst:37 +#, fuzzy msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" +"Questa funzione ĆØ **opzionale**; se non la vedi nel menĆ¹ principale " +"significa che il tuo amministratore non l'ha ancora abilitata. Gli " +"amministrazioni possono ottenere ulteriori informazioni `qui `_." #: ../extras/chat.rst:43 msgid "" @@ -4060,8 +4117,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4310,12 +4366,23 @@ msgid "GitLub logo" msgstr "" #: ../extras/github-gitlab-integration.rst:9 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you donā€™t see it in the main menu, that " +#| "means your administrator hasnā€™t enabled it yet. Administrators can learn " +#| "more `here `_." msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" +"Questa funzione ĆØ **opzionale**; se non la vedi nel menĆ¹ principale " +"significa che il tuo amministratore non l'ha ancora abilitata. Gli " +"amministrazioni possono ottenere ulteriori informazioni `qui `_." #: ../extras/github-gitlab-integration.rst:18 msgid "Ticket detail view showing activated GitHub & GitLab function" @@ -4399,12 +4466,17 @@ msgid "**šŸ¤” Huh? I donā€™t see a šŸ–Ø printer tab...**" msgstr "" #: ../extras/i-doit-track-company-property.rst:19 +#, fuzzy msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" +"Questa funzione ĆØ **opzionale**; se non la vedi nel menĆ¹ principale " +"significa che il tuo amministratore non l'ha ancora abilitata. Gli " +"amministrazioni possono ottenere ulteriori informazioni `qui `_." #: ../extras/i-doit-track-company-property.rst:26 msgid "Why?" @@ -4539,7 +4611,20 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +#, fuzzy +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" +"Questa funzione ĆØ **opzionale**; se non la vedi nel menĆ¹ principale " +"significa che il tuo amministratore non l'ha ancora abilitata. Gli " +"amministrazioni possono ottenere ulteriori informazioni `qui `_." + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4547,39 +4632,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4587,21 +4672,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "" @@ -4609,37 +4694,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4650,17 +4735,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4669,13 +4754,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4687,18 +4772,18 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 #, fuzzy msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "**šŸ¤” Hmm? Non vedo ā€œTelefonoā€ nel menu...**" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4706,23 +4791,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4730,7 +4815,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4750,34 +4835,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4785,7 +4870,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4794,19 +4879,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "" @@ -4818,7 +4903,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "" @@ -4830,7 +4915,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "" @@ -4848,38 +4933,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4887,22 +4972,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5460,7 +5545,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5517,8 +5602,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -6026,7 +6111,7 @@ msgstr "**šŸ¤” Hmm? Non vedo ā€œTelefonoā€ nel menu...**" msgid "" "This feature is **optional**; if you donā€™t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" "Questa funzione ĆØ **opzionale**; se non la vedi nel menĆ¹ principale " "significa che il tuo amministratore non l'ha ancora abilitata. Gli " @@ -6034,19 +6119,19 @@ msgstr "" "docs.zammad.org/en/latest/system-integrations.html#integrations-for-phone-" "systems>`_." -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -6060,16 +6145,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -6079,17 +6164,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -6099,17 +6184,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -6119,30 +6204,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -6150,27 +6235,27 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 #, fuzzy msgid "Adding new drafts" msgstr "Aggiungere nuovi messaggi/note" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -6182,11 +6267,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -6194,7 +6279,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -6204,25 +6289,25 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 #, fuzzy msgid "Existing ticket" msgstr "Trovare i Ticket" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "" @@ -6248,7 +6333,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6713,15 +6798,15 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "Concetti base" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "Concetti avanzati" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "Extra" @@ -6731,24 +6816,19 @@ msgstr "Extra" msgid "Zammad User Documentation" msgstr "Documentazione dell'operatore Zammad" +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" + #~ msgid "" #~ "Any template created by any agent will be available to **all** agents." #~ msgstr "" #~ "Tutti i template creati da tutti gli agenti saranno disponibili per " #~ "**tutti** gli agenti." -#~ msgid "" -#~ "This feature is **optional**; if you donā€™t see it in the main menu, that " -#~ "means your administrator hasnā€™t enabled it yet. Administrators can learn " -#~ "more `here `_." -#~ msgstr "" -#~ "Questa funzione ĆØ **opzionale**; se non la vedi nel menĆ¹ principale " -#~ "significa che il tuo amministratore non l'ha ancora abilitata. Gli " -#~ "amministrazioni possono ottenere ulteriori informazioni `qui `_." - #~ msgid "" #~ "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " #~ "team**." diff --git a/locale/nl/LC_MESSAGES/user-docs.po b/locale/nl/LC_MESSAGES/user-docs.po index 7a3811a4..4b7530aa 100644 --- a/locale/nl/LC_MESSAGES/user-docs.po +++ b/locale/nl/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -35,7 +35,7 @@ msgid "The keyboard shortcut cheat sheet on Windows." msgstr "" #: ../advanced/keyboard-shortcuts.rst:16 ../advanced/tabs.rst:25 -#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:33 +#: ../basics/find-ticket/browse.rst:27 ../basics/find-ticket/search.rst:33 #: ../basics/service-ticket/create.rst:48 #: ../snippets/ui-protip-message-editor-features.rst:1 #: ../basics/service-ticket/follow-up.rst:55 @@ -133,9 +133,9 @@ msgstr "" #: ../advanced/macros.rst:12 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -290,12 +290,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -448,11 +448,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -462,7 +462,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -509,134 +509,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -889,14 +889,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1087,8 +1087,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1283,10 +1283,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1319,7 +1321,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1424,48 +1426,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1476,7 +1479,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1618,7 +1621,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1912,10 +1915,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1928,11 +1932,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1940,14 +1944,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1957,7 +1961,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2093,11 +2097,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2107,15 +2111,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2123,7 +2127,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2164,7 +2168,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2186,24 +2190,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2266,38 +2270,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasnā€™t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasnā€™t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "ā±ļø Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if itā€™s waiting " "on feedback from a third-party supplier whoā€™s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2506,7 +2510,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2518,18 +2522,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2540,21 +2546,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2564,11 +2570,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2577,15 +2583,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2593,31 +2601,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2625,15 +2633,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2641,15 +2651,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2658,19 +2670,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2679,15 +2691,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2695,21 +2707,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2719,11 +2731,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2732,15 +2744,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2748,58 +2762,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2807,26 +2822,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2836,117 +2851,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -2956,65 +2973,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-toā€™s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3022,66 +3040,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3089,7 +3110,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3097,18 +3118,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3116,45 +3137,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3162,15 +3183,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3179,17 +3200,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3197,15 +3218,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3213,17 +3234,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3231,7 +3252,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3239,65 +3260,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3305,52 +3326,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3358,17 +3380,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3376,42 +3398,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3419,34 +3441,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3455,21 +3478,22 @@ msgid "" "refund, delivery issue, missingā€¦" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3477,19 +3501,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3497,27 +3521,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3541,58 +3566,59 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3600,34 +3626,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3637,19 +3663,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "šŸ‘¤ Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3739,7 +3765,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3760,8 +3786,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4013,8 +4038,8 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4102,8 +4127,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4239,7 +4263,14 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4247,39 +4278,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4287,21 +4318,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "" @@ -4309,37 +4340,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4350,17 +4381,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4369,13 +4400,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4387,17 +4418,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4405,23 +4436,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4429,7 +4460,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4449,34 +4480,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4484,7 +4515,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4493,19 +4524,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "" @@ -4517,7 +4548,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "" @@ -4529,7 +4560,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "" @@ -4547,38 +4578,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4586,22 +4617,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5125,7 +5156,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5177,8 +5208,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5677,22 +5708,22 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5706,16 +5737,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5725,17 +5756,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5745,17 +5776,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5765,30 +5796,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5796,26 +5827,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5827,11 +5858,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5839,7 +5870,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5849,24 +5880,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "" @@ -5892,7 +5923,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6357,18 +6388,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/pl/LC_MESSAGES/user-docs.po b/locale/pl/LC_MESSAGES/user-docs.po index bf0020e4..2844c0ab 100644 --- a/locale/pl/LC_MESSAGES/user-docs.po +++ b/locale/pl/LC_MESSAGES/user-docs.po @@ -7,8 +7,8 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" -"PO-Revision-Date: 2023-09-21 19:18+0000\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" +"PO-Revision-Date: 2023-09-29 11:18+0000\n" "Last-Translator: SamolJacek \n" "Language-Team: Polish \n" @@ -41,7 +41,7 @@ msgid "The keyboard shortcut cheat sheet on Windows." msgstr "Ściąga ze skrĆ³tĆ³w klawiszowych dla systemu Windows." #: ../advanced/keyboard-shortcuts.rst:16 ../advanced/tabs.rst:25 -#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:33 +#: ../basics/find-ticket/browse.rst:27 ../basics/find-ticket/search.rst:33 #: ../basics/service-ticket/create.rst:48 #: ../snippets/ui-protip-message-editor-features.rst:1 #: ../basics/service-ticket/follow-up.rst:55 @@ -164,23 +164,29 @@ msgstr "" #: ../advanced/macros.rst:10 #, fuzzy msgid "šŸ¤” **How do I make macros?**" -msgstr "šŸ¤” **Jak tworzyć makra?**" +msgstr "šŸ¤” **Jak mogę tworzyć makra?**" #: ../advanced/macros.rst:12 +#, fuzzy msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" +"Nie możesz ā€“ :admin-docs: to zadanie dla administratora `. Jeśli masz pomysł na makro, ktĆ³rego chciałbyś użyć, twĆ³j " +"administrator Zammad prawdopodobnie może go zrealizować." #: ../advanced/macros.rst:17 +#, fuzzy msgid "" "Macros can be applied in one of two ways: on a single ticket, or in bulk." msgstr "" +"Makra można używać na dwa sposoby: do pojedynczego zgłoszenia lub zbiorczo." #: ../advanced/macros.rst:21 msgid "On a Single Ticket" -msgstr "" +msgstr "Na jednym zgłoszeniu" #: ../advanced/macros.rst:23 msgid "" @@ -190,7 +196,7 @@ msgstr "" #: ../advanced/macros.rst:None msgid "Screencast showing how to run a macro within a ticket view." -msgstr "" +msgstr "Screencast pokazujący, jak uruchomić makro w widoku zgłoszenia." #: ../advanced/macros.rst:31 msgid "šŸ’¾ **Macro = Update**" @@ -202,6 +208,9 @@ msgid "" "` (including typing up a reply to the customer), applying a " "macro will save them, too." msgstr "" +"Jeśli dokonałeś zmian w jakimkolwiek innym :ref:`ustawieniu w zgłoszeniu " +"` (w tym napisanie odpowiedzi do klienta), zastosowanie " +"makra zapisze je rĆ³wnież." #: ../advanced/macros.rst:38 msgid "" @@ -209,61 +218,78 @@ msgid "" "any manual changes ā€“ including messages to the customer! When in doubt, " "apply your macro and your manual changes *separately.*" msgstr "" +"āš ļø **Ale uwaga:** w przypadku konfliktu działania makra nadpisują wszelkie " +"ręczne zmiany - w tym wiadomości do klienta! W razie wątpliwości stosuj " +"makra i ręczne zmiany *oddzielnie.*" #: ../advanced/macros.rst:0 +#, fuzzy msgid "Screencast showing above described effect that overwrites articles." -msgstr "" +msgstr "Screencast pokazujący opisany powyżej efekt nadpisywania artykuÅ‚Ć³w." #: ../advanced/macros.rst:48 +#, fuzzy msgid "" "If the selected macro adds a note to the ticket, any text entered in the " "message composer will be lost." msgstr "" +"Jeśli wybrane makro doda notatkę do zgłoszenia, wszelki tekst wprowadzony w " +"kreatorze wiadomości zostanie utracony." #: ../advanced/macros.rst:52 msgid "In Bulk" -msgstr "" +msgstr "Zbiorczo" #: ../advanced/macros.rst:54 msgid "To apply a macro to many tickets at the same time:" -msgstr "" +msgstr "Aby zastosować makro do wielu zgłoszeń jednocześnie:" #: ../advanced/macros.rst:56 msgid "open a ticket overview;" -msgstr "" +msgstr "otwĆ³rz przegląd zgłoszeń;" #: ../advanced/macros.rst:57 msgid "select your desired tickets;" -msgstr "" +msgstr "wybierz żądane zgłoszenia;" #: ../advanced/macros.rst:58 msgid "click-and-drag to open the ā€œRun Macroā€ drawer; and" -msgstr "" +msgstr "kliknij i przeciągnij, aby otworzyć menu \"Uruchom makro\"; oraz" #: ../advanced/macros.rst:59 msgid "drop the tickets on your target macro." -msgstr "" +msgstr "upuść zgłoszenie na docelowe makro." #: ../advanced/macros.rst:None msgid "Screencast showing how to run macros via overviews." msgstr "" +"Screencast pokazujący, jak uruchamiać makra za pomocą widoku przeglądĆ³w." #: ../advanced/macros.rst:66 +#, fuzzy msgid "" "ā˜ļø **There's just one difference...** When running a macro from the ticket " "view, Zammad may automatically open the next ticket (or close the current " "one, or just stay on it), depending on how the macro was set up." msgstr "" +"ā˜ļø **Jest tylko jedna rĆ³Å¼nica...** Podczas uruchamiania makra z widoku " +"zgłoszenia, Zammad może automatycznie otworzyć następne zgłoszenie (lub " +"zamknąć bieżące, lub po prostu pozostać na nim), w zależności od tego, jak " +"makro zostało skonfigurowane." #: ../advanced/macros.rst:71 +#, fuzzy msgid "" "When running it from the overviews page, Zammad will always stay on the " "overviews page." msgstr "" +"Po uruchomieniu go ze strony przeglądu, Zammad zawsze pozostanie na stronie " +"przeglądu." #: ../advanced/search.rst:2 +#, fuzzy msgid "Advanced Search" -msgstr "" +msgstr "Wyszukiwanie zaawansowane" #: ../advanced/search.rst:4 msgid "" @@ -271,92 +297,117 @@ msgid "" "you to find e.g. Tickets with specific key words and states. Below " "information will help you to improve your search results." msgstr "" +"W Zammad można ograniczyć wyszukiwanie do określonych informacji. Pozwala to " +"znaleÅŗć np. zgłoszenia z określonymi słowami kluczowymi i stanami. Poniższe " +"informacje pomogą poprawić wyniki wyszukiwania." #: ../advanced/search.rst:8 +#, fuzzy msgid "" "For instance you can search for a specific customer by using ``customer." "attribute``::" msgstr "" +"Na przykład można wyszukać konkretnego klienta za pomocą ``customer." +"attribute``::" #: ../advanced/search.rst:13 msgid "or::" -msgstr "" +msgstr "lub::" #: ../advanced/search.rst:18 +#, fuzzy msgid "" "If you want to run a more complex search you can use conditions with ``()`` " "and ``AND``/``OR`` options::" msgstr "" +"Jeśli chcesz uruchomić bardziej złożone wyszukiwanie, możesz użyć warunkĆ³w z " +"opcjami ``()`` i ``AND``/``OR``::" #: ../advanced/search.rst:23 +#, fuzzy msgid "**šŸ¤“ Search phrases changed for Zammad 4.0**" -msgstr "" +msgstr "**šŸ¤“ Zmieniono frazy wyszukiwania dla Zammad 4.0**." #: ../advanced/search.rst:25 +#, fuzzy msgid "With Zammad <=3.6 the following keys contained a string only:" -msgstr "" +msgstr "W Zammad <=3.6 następujące klucze zawierały tylko ciąg znakĆ³w:" #: ../advanced/search.rst:27 ../advanced/suggested-workflows.rst:100 msgid "group" -msgstr "" +msgstr "grupa" #: ../advanced/search.rst:28 ../advanced/suggested-workflows.rst:103 msgid "priority" -msgstr "" +msgstr "priorytet" #: ../advanced/search.rst:29 msgid "state" -msgstr "" +msgstr "status" #: ../advanced/search.rst:30 msgid "organization" -msgstr "" +msgstr "organizacja" #: ../advanced/search.rst:32 +#, fuzzy msgid "" "With Zammad >=4.0 these keys contain the whole object. This means you now " "have to add ``.name`` (e. g. ``group.name`` or ``priority.name``) to receive " "the same search results." msgstr "" +"W Zammad >=4.0 klucze te zawierają cały obiekt. Oznacza to, że musisz teraz " +"dodać ``.name`` (np. ``group.name`` lub ``priority.name``), aby otrzymać te " +"same wyniki wyszukiwania." #: ../advanced/search.rst:38 +#, fuzzy msgid "Available attributes" -msgstr "" +msgstr "Dostępne atrybuty" #: ../advanced/search.rst:42 +#, fuzzy msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" +"Aby uzyskać bardziej szczegĆ³Å‚ową listę dostępnych atrybutĆ³w, zajrzyj do " +"naszego :docs:`Zammad System Documentation `." -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 +#, fuzzy msgid "Attributes and their usuage" -msgstr "" +msgstr "Atrybuty i ich wykorzystanie" #: ../advanced/search.rst:1 +#, fuzzy msgid "Attribute" -msgstr "" +msgstr "Atrybut" #: ../advanced/search.rst:1 msgid "possible Values" -msgstr "" +msgstr "możliwe Wartości" #: ../advanced/search.rst:1 +#, fuzzy msgid "Example" -msgstr "" +msgstr "Przykład" #: ../advanced/search.rst:1 +#, fuzzy msgid "Description" -msgstr "" +msgstr "Opis" #: ../advanced/search.rst:1 msgid "number" -msgstr "" +msgstr "liczba" #: ../advanced/search.rst:1 +#, fuzzy msgid "1118566" -msgstr "" +msgstr "1118566" #: ../advanced/search.rst:1 msgid "number:1118566 |br|\\ number:11185*" @@ -364,15 +415,15 @@ msgstr "" #: ../advanced/search.rst:1 msgid "Search for a Ticketnumber" -msgstr "" +msgstr "Wyszukiwanie numeru zgłoszenia" #: ../advanced/search.rst:1 msgid "title" -msgstr "" +msgstr "tytuł" #: ../advanced/search.rst:1 msgid "some title" -msgstr "" +msgstr "jakiś tytuł" #: ../advanced/search.rst:1 msgid "title:\"some title\" |br|\\ title:Printer |br|\\ title: \"some ti*\"" @@ -384,38 +435,52 @@ msgid "" "a AND-Search over the given words. You can also use a single keyword without " "quotation." msgstr "" +"Jeśli potrzebujesz użyć odstępĆ³w w wyszukiwanej frazie, użyj cudzysłowĆ³w. " +"Zammad wykona wyszukiwanie używając operatora AND nad podanymi słowami. " +"Można rĆ³wnież użyć pojedynczego słowa kluczowego bez cudzysłowu." #: ../advanced/search.rst:1 +#, fuzzy msgid "created_at" -msgstr "" +msgstr "created_at" #: ../advanced/search.rst:1 +#, fuzzy msgid "2018-11-18" -msgstr "" +msgstr "2018-11-18" #: ../advanced/search.rst:1 +#, fuzzy msgid "" "created_at:2018-11-18 |br|\\ created_at:[2018-11-15 TO 2018-11-18] |br|\\ " "created_at:>now-1h" msgstr "" +"created_at:2018-11-18 |br|\\ created_at:[2018-11-15 TO 2018-11-18] |br|\\ " +"created_at:>now-1h" #: ../advanced/search.rst:1 +#, fuzzy msgid "" "You can either use a simple date, a date-range or >now-xh. Please note that " "the date format needs to be YYYY-MM-DD" msgstr "" +"Można użyć zwykłej daty, zakresu dat lub >now-xh. Należy pamiętać, że format " +"daty musi być RRRR-MM-DD" #: ../advanced/search.rst:1 +#, fuzzy msgid "state.name" -msgstr "" +msgstr "state.name" #: ../advanced/search.rst:1 +#, fuzzy msgid "new |br|\\ open |br|\\ closed" -msgstr "" +msgstr "nowy |br|\\ otwarty |br|\\ zamknięty" #: ../advanced/search.rst:1 +#, fuzzy msgid "state.name: new |br|\\ state.name:new OR open" -msgstr "" +msgstr "state.name: new |br|\\ state.name:new OR open" #: ../advanced/search.rst:1 msgid "" @@ -423,20 +488,28 @@ msgid "" "OR). Please note that you need to use the english namings for states, unless " "you have custom ticket states defined in your instance." msgstr "" +"Możesz filtrować zgłoszenia po określonym stanie (a nawet łączyć je za " +"pomocą OR). Pamiętaj, że musisz używać angielskich nazw stanĆ³w, chyba że " +"masz niestandardowe stany biletĆ³w zdefiniowane w swojej instancji." #: ../advanced/search.rst:1 +#, fuzzy msgid "article_count" -msgstr "" +msgstr "article_count" #: ../advanced/search.rst:1 +#, fuzzy msgid "5 |br|\\ [5 TO 10] |br|\\ [5 TO \\*] |br|\\ [\\* TO 5]" -msgstr "" +msgstr "5 |br|\\ [5 TO 10] |br|\\ [5 TO \\*] |br|\\ [\\* TO 5]" #: ../advanced/search.rst:1 +#, fuzzy msgid "" "article_count:5 |br|\\ article_count: [5 TO 10] |br|\\ article_count:[5 TO " "\\*] |br|\\ article_count:[\\* TO 5]" msgstr "" +"article_count:5 |br|\\ article_count: [5 TO 10] |br|\\ article_count:[5 TO \\" +"*] |br|\\ article_count:[\\* TO 5]" #: ../advanced/search.rst:1 msgid "" @@ -444,36 +517,46 @@ msgid "" "search for everything with 5 or more articles or even up to 5 articles, if " "needed)." msgstr "" +"Możesz wyszukiwać zgłoszenia z określoną liczbą artykuÅ‚Ć³w (możesz nawet " +"wyszukiwać wszystko z 5 lub więcej artykułami, a nawet do 5 artykuÅ‚Ć³w, jeśli " +"zajdzie taka potrzeba)." #: ../advanced/search.rst:1 +#, fuzzy msgid "article.from" -msgstr "" +msgstr "article.from" #: ../advanced/search.rst:1 msgid "\\*bob\\*" -msgstr "" +msgstr "\\*bob\\*" #: ../advanced/search.rst:1 +#, fuzzy msgid "article.from:\\*bob\\*" -msgstr "" +msgstr "article.from:\\*bob\\*" #: ../advanced/search.rst:1 msgid "Show all tickets that contain articles from \"Bob\"" -msgstr "" +msgstr "Pokaż wszystkie zgłoszenia zawierające artykuły od \"Bob\"" #: ../advanced/search.rst:1 +#, fuzzy msgid "article.body" -msgstr "" +msgstr "article.body" #: ../advanced/search.rst:1 +#, fuzzy msgid "heat |br|\\ heat~ |br|\\ /joh?n(ath[oa]n)/" -msgstr "" +msgstr "heat |br|\\ heat~ |br|\\ /joh?n(ath[oa]n)/" #: ../advanced/search.rst:1 +#, fuzzy msgid "" "article.body:heat |br|\\ article.body:heat~ |br|\\ articlebody:/joh?" "n(ath[oa]n)/" msgstr "" +"article.body:heat |br|\\ article.body:heat~ |br|\\ " +"articlebody:/joh?n(ath[oa]n)/" #: ../advanced/search.rst:1 msgid "" @@ -482,12 +565,16 @@ msgid "" "\"head\". Zammad will also allow you to use regular expressions, where ever " "the attributes allows it." msgstr "" +"Pierwszy przykład pokazuje każde zgłoszenie zawierający słowo \"heat\" - " +"można rĆ³wnież użyć operatora rozmytego \"~\", aby wyszukać podobne słowa, " +"np. takie jak \"head\". Zammad pozwala rĆ³wnież na użycie wyrażeń " +"regularnych, jeśli tylko atrybuty na to pozwalają." -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" -msgstr "" +msgstr "**Łączenie fraz wyszukiwania**" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -496,182 +583,206 @@ msgid "" "receive search results that you want to exclude, you can use negation ``!``. " "Below are some examples that you could use with this:" msgstr "" +"Frazy wyszukiwania można łączyć za pomocą ``AND``, ``OR`` i ``TO``, w " +"zależności od sytuacji i używanych fraz. W razie potrzeby, w przypadku " +"złożonych wyszukiwań, można łączyć części frazy wyszukiwania za pomocą ``()``" +". Pozwala to na połączenie kilku fraz z rĆ³Å¼nymi zależnościami (AND/OR). W " +"przypadku otrzymania wynikĆ³w wyszukiwania, ktĆ³re chcesz wykluczyć, możesz " +"użyć negacji ``!``. Poniżej znajduje się kilka przykładĆ³w, ktĆ³re można " +"wykorzystać:" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" -msgstr "" +msgstr "Przykłady kombinacji fraz wyszukiwania" #: ../advanced/search.rst:1 msgid "Search phrase" -msgstr "" +msgstr "Szukana fraza" #: ../advanced/search.rst:1 +#, fuzzy msgid "" "state.name:(closed OR open) AND (priority.name:\"2 normal\" OR tags:feedback)" msgstr "" +"state.name:(closed OR open) AND (priority.name: \"2 normal\" OR " +"tags:feedback)" #: ../advanced/search.rst:1 +#, fuzzy msgid "" "Show every ticket that state is either closed or open and has priority " "normal or the tag feedback." msgstr "" +"Pokaż każde zgłoszenie, ktĆ³rego stan jest zamknięty lub otwarty i ma " +"priorytet normalny lub tag opinii." #: ../advanced/search.rst:1 +#, fuzzy msgid "" "state.name:(closed OR open) AND (priority.name:\"2 normal\" OR tags:" "feedback) AND !(*Zammad*)" msgstr "" +"state.name:(closed OR open) AND (priority.name: \"2 normal\" OR " +"tags:feedback) AND !(*Zammad*)" #: ../advanced/search.rst:1 msgid "" "This gets the same result as above, expect that we don't want the ticket to " "contain anything matching to \"Zammad\"" msgstr "" +"To daje taki sam wynik jak powyżej, ale nie chcemy, aby zgłoszenie zawierało " +"cokolwiek pasującego do \"Zammad\"" #: ../advanced/search.rst:1 +#, fuzzy msgid "owner.email:bob@example.net AND state.name:(open OR new)" -msgstr "" +msgstr "owner.email:bob@example.net AND state.name:(open OR new)" #: ../advanced/search.rst:1 msgid "Show Tickets from bob@example.net that are either open or new" -msgstr "" +msgstr "Pokaż zgłoszenia od bob@example.net, ktĆ³re są otwarte lub nowe" #: ../advanced/search.rst:1 +#, fuzzy msgid "state.name:pending* AND article_count:[1 TO 5]" -msgstr "" +msgstr "state.name:pending* AND article_count:[1 TO 5]" #: ../advanced/search.rst:1 +#, fuzzy msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" +"Pokaż wszystko z dowolnym stanem oczekiwania i liczbą artykuÅ‚Ć³w od 1 do 5." -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" -msgstr "" +msgstr "NiektĆ³re atrybuty zgłoszenia i ich typy" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" +"Poniżej znajdują się najważniejsze atrybuty posortowane według zgłoszeń i " +"artykuÅ‚Ć³w." -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -924,14 +1035,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1122,8 +1233,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1318,10 +1429,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1354,7 +1467,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1459,48 +1572,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1511,7 +1625,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1653,7 +1767,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1947,10 +2061,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1963,11 +2078,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1975,14 +2090,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1992,7 +2107,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2128,11 +2243,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2142,15 +2257,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2158,7 +2273,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2199,7 +2314,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2221,24 +2336,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2301,38 +2416,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasnā€™t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasnā€™t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "ā±ļø Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if itā€™s waiting " "on feedback from a third-party supplier whoā€™s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2547,7 +2662,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2559,18 +2674,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2581,21 +2698,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2605,11 +2722,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2618,15 +2735,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2634,31 +2753,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2666,15 +2785,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2682,15 +2803,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2699,19 +2822,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2720,15 +2843,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2736,21 +2859,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2760,11 +2883,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2773,15 +2896,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2789,58 +2914,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2848,26 +2974,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2883,117 +3009,119 @@ msgstr "" "kontrolowane przez grupy. Możliwe uprawnienia to \"pełny dostęp\", \"tylko " "do odczytu\" i \"brak dostępu\"." -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3003,65 +3131,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-toā€™s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3069,66 +3198,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3136,7 +3268,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3144,18 +3276,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3163,45 +3295,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3209,15 +3341,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3226,17 +3358,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3244,15 +3376,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3260,17 +3392,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3278,7 +3410,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3286,65 +3418,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3352,52 +3484,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3405,17 +3538,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3423,42 +3556,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3466,34 +3599,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3502,21 +3636,22 @@ msgid "" "refund, delivery issue, missingā€¦" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3524,19 +3659,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3544,27 +3679,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3588,58 +3724,59 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3647,34 +3784,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3684,19 +3821,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "šŸ‘¤ Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3786,7 +3923,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3807,8 +3944,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4060,8 +4196,8 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4149,8 +4285,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4286,7 +4421,14 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4294,39 +4436,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4334,21 +4476,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "" @@ -4356,37 +4498,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4397,17 +4539,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4416,13 +4558,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4434,17 +4576,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4452,23 +4594,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4476,7 +4618,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4496,34 +4638,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4531,7 +4673,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4540,19 +4682,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "" @@ -4564,7 +4706,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "" @@ -4576,7 +4718,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "" @@ -4594,38 +4736,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4633,22 +4775,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5172,7 +5314,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5224,8 +5366,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5724,22 +5866,22 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5753,16 +5895,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5772,17 +5914,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5792,17 +5934,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5812,30 +5954,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5843,26 +5985,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5874,11 +6016,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5886,7 +6028,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5896,24 +6038,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "" @@ -5939,7 +6081,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6404,18 +6546,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/pt_BR/LC_MESSAGES/user-docs.po b/locale/pt_BR/LC_MESSAGES/user-docs.po index 43ece64f..b46056a2 100644 --- a/locale/pt_BR/LC_MESSAGES/user-docs.po +++ b/locale/pt_BR/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2022-08-01 14:09+0000\n" "Last-Translator: Erico Cesar \n" "Language-Team: Portuguese (Brazil) `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -299,12 +299,12 @@ msgstr "Atributos disponĆ­veis" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "Atributos e sua utilizaĆ§Ć£" @@ -481,11 +481,11 @@ msgstr "" "permite a busca utilizando expressƵes regulares, sempre que o atributo " "permitir, como no terceiro exemplo." -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -495,7 +495,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "Exemplos de combinaƧƵes de termos de buscas" @@ -547,11 +547,11 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "Retorna tudo que estiver pendente e que tenham entre 1 e 5 artigos." -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "Alguns atributos dos chamados e os seus respectivos tipos" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." @@ -559,137 +559,137 @@ msgstr "" "Abaixo vocĆŖ encontra os atributos mais importantes ordenados por chamado e " "artigo." -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "Atributos do ticket" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "number: texto" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "title: texto" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "owner: objeto (owner.firstname, owner.lastname, owner.email, ...)" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" "customer: objeto (customer.firstname, customer.lastname, customer.email, ...)" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "first_response_at: rĆ³tulo de tempo (timestamp)" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" "first_response_in_min: inteiro (tempo em minutos Ćŗteis para a primeira " "resposta)" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "close_at: rĆ³tulo de tempo" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "close_in_min: inteiro (minutos Ćŗteis para fechar)" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" "last_contact_at: rĆ³tulo de tempo (registro de tempo do Ćŗltimo contato do " "cliente ou do agente)" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" "last_contact_agent_at: rĆ³tulo de tempo (registro de tempo do Ćŗltimo contato " "do agente)" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" "last_contact_customer_at: rĆ³tulo de tempo (registro de tempo do Ćŗltimo " "contato do cliente)" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "create_article_type: texto (email | phone | web | ...)" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "create_article_sender: texto (cliente | agente | sistema)" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "article_count: inteiro (quantidade de artigos)" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" "escalation_at: rĆ³tulo de tempo (registro de tempo do momento em que o " "chamado escalou a SLA)" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" "pending_time: timestamp (registro de tempo atĆ© quando o chamado ficarĆ” " "pendente)" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "Atributos do artigo" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "article.from: texto" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "article.to: texto" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "article.cc: texto" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "article.subject: texto" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "article.body: texto" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -961,7 +961,7 @@ msgstr "OrganizaƧƵes" msgid "Omnisearch" msgstr "Resultados da busca" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" @@ -970,7 +970,7 @@ msgstr "" "**representadas por cores:**" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "|grn|" @@ -1174,8 +1174,8 @@ msgstr "PersonalizaĆ§Ć£o de mĆ³dulos de texto" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1421,10 +1421,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1473,7 +1475,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" "Este recurso Ć© **opcional**; Se vocĆŖ nĆ£o o vĆŖ no menu, significa que o " "administrador ainda nĆ£o o ativou. Administradores podem saber mais `aqui " @@ -1593,19 +1595,19 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "**Meus chamados** (*apenas chamados atribuĆ­dos abertos ou suspensos*)" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "**NĆ£o atribuĆ­dos e abertos**" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" @@ -1613,11 +1615,11 @@ msgstr "" "**Meus chamados suspensos vencidos** (chamados marcados como suspensos e " "atualmente vencidos)" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "**Abertos** (todos os chamados abertos do sistema)" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" @@ -1625,20 +1627,21 @@ msgstr "" "**Chamados suspensos vencidos** (todos os chamados *suspensos* do sistema e " "atualmente vencidos)" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "Clique no cabeƧalho das colunas para alterar a ordenaĆ§Ć£o exibida." -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "Clique e arraste os divisores das colunas para ajustar a sua largura." -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1649,7 +1652,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1822,7 +1825,7 @@ msgstr "" "O tĆ­tulo do chamado que serĆ” usado como **assunto** de todos os e-mails " "trocados." -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "Cliente" @@ -2162,13 +2165,14 @@ msgstr "" #, fuzzy msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" "Este recurso Ć© **opcional**; Se vocĆŖ nĆ£o o vĆŖ no menu, significa que o " "administrador ainda nĆ£o o ativou. Administradores podem saber mais `aqui " "`_." -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -2181,11 +2185,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "**šŸ™… Estou trabalhando aqui!**" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -2198,7 +2202,7 @@ msgstr "" "demanda ou mudanƧas feitas por um agente podem acidentalmente serem " "desfeitas por outro." -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " @@ -2208,7 +2212,7 @@ msgstr "" "potenciais exibindo avatares na parte inferior esquerda para cada agente que " "estiver acessando o mesmo chamado." -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -2220,7 +2224,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2387,14 +2391,18 @@ msgid "**So how do I manage which team Iā€™m on?**" msgstr "**EntĆ£o, como gerencio o grupo a que pertenƧo?**" #: ../basics/service-ticket/settings/group.rst:30 +#, fuzzy +#| msgid "" +#| "You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "" "VocĆŖ nĆ£o precisa, esta Ć© uma `tarefa do administrador `_." -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2407,15 +2415,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "Este usuĆ”rio pertence a apenas um grupo (\"UsuĆ”rios\")." -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "EntĆ£o, onde eu entro?" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2427,7 +2435,7 @@ msgstr "" "discutido este procedimento com vocĆŖ com antecedĆŖncia." #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "ProprietĆ”rio" @@ -2484,7 +2492,7 @@ msgstr "" "vice-versa) depois que ele tiver resolvido o assunto parcialmente." #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "Prioridade" @@ -2511,24 +2519,24 @@ msgstr "" "disparada com base nos valores da prioridade, por exemplo:" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2597,12 +2605,19 @@ msgid "Whatā€™s the difference between ā€œnewā€ and ā€œopenā€?" msgstr "Qual a diferenƧa entre *novo* e *aberto*?" #: ../basics/service-ticket/settings/state.rst:32 +#, fuzzy +#| msgid "" +#| "States do more than just indicate progress: Zammad has a fine-grained " +#| "time tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that " +#| "uses state information to measure how long it takes for customers to get " +#| "a response on a new ticket or get their issues resolved entirely." msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" "A situaĆ§Ć£o faz mais que apenas indicar o progresso: o Zammad possui um " "recurso de contagem de tempo refinado (conhecido como ā€œ\\ `contrato de nĆ­vel " @@ -2611,7 +2626,7 @@ msgstr "" "receber uma resposta para um novo chamado ou conseguir que sua demanda seja " "resolvida por completo." -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasnā€™t received her first response on " "the issue." @@ -2619,7 +2634,7 @@ msgstr "" "Em um chamado *novo*, o cliente ainda nĆ£o recebeu sua primeira resposta para " "a sua demanda." -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasnā€™t been resolved." @@ -2627,7 +2642,7 @@ msgstr "" "Em um chamado *aberto*, o cliente recebeu uma resposta inicial, mas a sua " "demanda ainda nĆ£o foi resolvida." -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "ā±ļø Tickets in a *pending* state do not accumulate time toward their SLA " "limits." @@ -2635,7 +2650,7 @@ msgstr "" "ā±ļø Chamados na situaĆ§Ć£o *pendente* nĆ£o acumula tempo de trabalho e nĆ£o aciona " "os limites de uma SLA." -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if itā€™s waiting " "on feedback from a third-party supplier whoā€™s out of town until next week." @@ -2645,7 +2660,7 @@ msgstr "" "semana, por exemplo." #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "Tags" @@ -2883,7 +2898,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2895,18 +2910,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2917,21 +2934,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2941,11 +2958,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "Fluxos de Trabalho" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2954,15 +2971,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2970,31 +2989,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -3002,15 +3021,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -3018,15 +3039,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -3035,19 +3058,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -3056,16 +3079,16 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 #, fuzzy msgid "Documentation" msgstr "DocumentaĆ§Ć£o do Agente Zammad" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -3073,21 +3096,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -3097,11 +3120,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -3110,15 +3133,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -3126,59 +3151,60 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 #, fuzzy msgid "Elasticsearch" msgstr "Resultados da busca" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -3186,27 +3212,27 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 #, fuzzy msgid "Groups" msgstr "Grupos" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -3216,117 +3242,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "GitLab" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3336,65 +3364,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "Icinga" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-toā€™s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3402,66 +3431,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3469,7 +3501,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3477,18 +3509,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3496,45 +3528,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "Monit" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "Nagios" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3542,15 +3574,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3559,17 +3591,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "OrganizaĆ§Ć£o" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3577,15 +3609,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3593,17 +3625,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3611,7 +3643,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3619,65 +3651,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3685,52 +3717,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "Sipgate" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3738,17 +3771,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3756,42 +3789,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "Status" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3799,35 +3832,36 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 #, fuzzy msgid "(Ticket) Template" msgstr "Modelos de chamados" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3836,21 +3870,22 @@ msgid "" "refund, delivery issue, missingā€¦" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "UsuĆ”rio" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3858,19 +3893,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3878,27 +3913,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3923,18 +3959,25 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "**šŸ¤” Hum? Eu nĆ£o vejo nenhuma aba **Telefone** no menu...**" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 #, fuzzy +#| msgid "" +#| "This feature is **optional**; if you donā€™t see it in the main menu, that " +#| "means your administrator hasnā€™t enabled it yet. Administrators can learn " +#| "more `here `_." msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" "Este recurso Ć© **opcional**; Se vocĆŖ nĆ£o o vĆŖ no menu, significa que o " -"administrador ainda nĆ£o o ativou. Administradores podem saber mais `aqui " -"`_." +"administrador ainda nĆ£o o ativou. Administradores podem ver mais `aqui " +"`_." -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 #, fuzzy msgid "" "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " @@ -3944,45 +3987,45 @@ msgstr "" "šŸ¢ O registro de chamadas exibe todas as chamadas de entrada e de saĆ­da **de " "todo do time**." -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 #, fuzzy msgid "New Ticket dialogue" msgstr "Novos chamados" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3990,34 +4033,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -4027,7 +4070,7 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 #, fuzzy msgid "" "šŸ‘¤ Click on unrecognized numbers to **create a new customer** or maybe " @@ -4037,13 +4080,13 @@ msgstr "" "novo cliente e um ticket**. NĆŗmeros de telefones desconhecidos nĆ£o podem ser " "adicionados a clientes existentes desta forma" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -4140,10 +4183,15 @@ msgid "**šŸ¤” Huh? I donā€™t see ā€œCustomer Chatā€ in the menu...**" msgstr "**šŸ¤” Heim? Eu nĆ£o vejo nenhum menu de \"Bate-papo\" com o cliente...**" #: ../extras/chat.rst:37 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you donā€™t see it in the main menu, that " +#| "means your administrator hasnā€™t enabled it yet. Administrators can learn " +#| "more `here `_." msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "Este recurso Ć© **opcional**; Se vocĆŖ nĆ£o o vĆŖ no menu, significa que o " "administrador ainda nĆ£o o ativou. Administradores podem saber mais `aqui " @@ -4170,9 +4218,12 @@ msgid "šŸ“‹ Copy & paste **supports šŸŒ„ inline images** as well as plain text." msgstr "" #: ../extras/chat.rst:50 +#, fuzzy +#| msgid "" +#| "āŒØļø Live chat supports `text modules `_." msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" "āŒØļø Os bate-papos suportam `mĆ³dulos de texto `_." @@ -4453,11 +4504,17 @@ msgid "GitLub logo" msgstr "" #: ../extras/github-gitlab-integration.rst:9 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you donā€™t see it in the ticket pane, " +#| "that means your administrator hasnā€™t enabled it yet. Administrators can " +#| "learn more `here `_." msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "Este recurso Ć© **opcional**; se vocĆŖ nĆ£o o vir no painel de chamados, " "significa que seu administrador ainda nĆ£o o habilitou. Os administradores " @@ -4556,12 +4613,15 @@ msgid "**šŸ¤” Huh? I donā€™t see a šŸ–Ø printer tab...**" msgstr "" #: ../extras/i-doit-track-company-property.rst:19 +#, fuzzy msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" +"Este recurso Ć© **opcional**; Se vocĆŖ nĆ£o o vĆŖ no menu, significa que o " +"administrador ainda nĆ£o o ativou. Administradores podem saber mais `aqui " +"`_." #: ../extras/i-doit-track-company-property.rst:26 msgid "Why?" @@ -4696,7 +4756,18 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +#, fuzzy +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" +"Este recurso Ć© **opcional**; Se vocĆŖ nĆ£o o vĆŖ no menu, significa que o " +"administrador ainda nĆ£o o ativou. Administradores podem saber mais `aqui " +"`_." + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4704,39 +4775,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4744,21 +4815,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "" @@ -4766,37 +4837,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4807,17 +4878,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4826,13 +4897,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4844,18 +4915,18 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 #, fuzzy msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "**šŸ¤” Hum? Eu nĆ£o vejo nenhuma aba **Telefone** no menu...**" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4863,23 +4934,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4887,7 +4958,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4907,34 +4978,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4942,7 +5013,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4951,19 +5022,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "" @@ -4975,7 +5046,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "" @@ -4987,7 +5058,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "" @@ -5005,38 +5076,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5044,22 +5115,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5650,7 +5721,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5713,8 +5784,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -6262,25 +6333,25 @@ msgstr "**šŸ¤” Hum? Eu nĆ£o vejo nenhuma aba **Telefone** no menu...**" msgid "" "This feature is **optional**; if you donā€™t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" "Este recurso Ć© **opcional**; Se vocĆŖ nĆ£o o vĆŖ no menu, significa que o " "administrador ainda nĆ£o o ativou. Administradores podem saber mais `aqui " "`_." -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -6294,16 +6365,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -6313,17 +6384,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -6333,18 +6404,18 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 #, fuzzy msgid "Existing tickets (Ticket zoom)" msgstr "Chamados atuais" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -6354,30 +6425,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -6385,28 +6456,28 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 #, fuzzy msgid "New ticket" msgstr "Novos chamados" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 #, fuzzy msgid "Adding new drafts" msgstr "Adicionando novas mensagens / notas" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -6418,11 +6489,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -6430,7 +6501,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -6440,25 +6511,25 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 #, fuzzy msgid "Existing ticket" msgstr "Chamados atuais" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "" @@ -6484,7 +6555,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6949,15 +7020,15 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "Fundamentos" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "TĆ³picos AvanƧados" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "Extras" @@ -6967,6 +7038,13 @@ msgstr "Extras" msgid "Zammad User Documentation" msgstr "DocumentaĆ§Ć£o do Agente Zammad" +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" + #~ msgid "" #~ "To create a new template, start by filling in a new ticket as usual. " #~ "Then, instead of submitting the ticket form, use the **template dialog** " @@ -6991,17 +7069,6 @@ msgstr "DocumentaĆ§Ć£o do Agente Zammad" #~ "Any template created by any agent will be available to **all** agents." #~ msgstr "Qualquer modelo criado estarĆ” disponĆ­vel para **todos** os agentes." -#~ msgid "" -#~ "This feature is **optional**; if you donā€™t see it in the main menu, that " -#~ "means your administrator hasnā€™t enabled it yet. Administrators can learn " -#~ "more `here `_." -#~ msgstr "" -#~ "Este recurso Ć© **opcional**; Se vocĆŖ nĆ£o o vĆŖ no menu, significa que o " -#~ "administrador ainda nĆ£o o ativou. Administradores podem ver mais `aqui " -#~ "`_." - #~ msgid "" #~ "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " #~ "team**." diff --git a/locale/ru/LC_MESSAGES/user-docs.po b/locale/ru/LC_MESSAGES/user-docs.po index 7cd98d31..70b30562 100644 --- a/locale/ru/LC_MESSAGES/user-docs.po +++ b/locale/ru/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2023-09-09 23:18+0000\n" "Last-Translator: ElectroKos \n" "Language-Team: Russian `_. If you have an idea for a macro " +#| "youā€™d like to use, your Zammad admin can probably make it happen." msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" "Š¢Ń‹ Š½Šµ Š¼Š¾Š¶ŠµŃˆŃŒ ā€“ этŠ¾ `рŠ°Š±Š¾Ń‚Š° Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Š° `_. Š•ŃŠ»Šø у тŠµŠ±Ń ŠµŃŃ‚ŃŒ ŠøŠ“ŠµŠø Š“Š»Ń Š¼Š°ŠŗрŠ¾ŃŠ° ŠŗŠ¾Ń‚Š¾Ń€Ń‹Š¹ " @@ -314,12 +319,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -481,11 +486,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -495,7 +500,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -542,134 +547,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -922,14 +927,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "|grn|" @@ -1120,8 +1125,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1316,10 +1321,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1352,7 +1359,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1459,48 +1466,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1511,7 +1519,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1653,7 +1661,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1947,10 +1955,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1963,11 +1972,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1975,14 +1984,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1992,7 +2001,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2128,11 +2137,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2142,15 +2151,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2158,7 +2167,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2199,7 +2208,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2221,24 +2230,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2301,38 +2310,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasnā€™t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasnā€™t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "ā±ļø Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if itā€™s waiting " "on feedback from a third-party supplier whoā€™s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2543,7 +2552,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2555,18 +2564,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2577,21 +2588,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2601,11 +2612,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2614,15 +2625,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2630,31 +2643,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2662,15 +2675,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2678,15 +2693,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2695,19 +2712,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2716,15 +2733,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2732,21 +2749,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2756,11 +2773,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2769,15 +2786,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2785,58 +2804,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2844,26 +2864,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2873,117 +2893,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -2993,65 +3015,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-toā€™s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3059,66 +3082,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3126,7 +3152,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3134,18 +3160,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3153,45 +3179,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3199,15 +3225,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3216,17 +3242,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3234,15 +3260,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3250,17 +3276,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3268,7 +3294,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3276,65 +3302,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3342,52 +3368,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3395,17 +3422,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3413,42 +3440,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3456,34 +3483,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3492,21 +3520,22 @@ msgid "" "refund, delivery issue, missingā€¦" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3514,19 +3543,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3534,27 +3563,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3578,58 +3608,59 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3637,34 +3668,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3674,19 +3705,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "šŸ‘¤ Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3776,7 +3807,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3797,8 +3828,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4050,8 +4080,8 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4139,8 +4169,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4276,7 +4305,14 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4284,39 +4320,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4324,21 +4360,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "" @@ -4346,37 +4382,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4387,17 +4423,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4406,13 +4442,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4424,17 +4460,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4442,23 +4478,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4466,7 +4502,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4486,34 +4522,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4521,7 +4557,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4530,19 +4566,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "" @@ -4554,7 +4590,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "" @@ -4566,7 +4602,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "" @@ -4584,38 +4620,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4623,22 +4659,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5168,7 +5204,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5220,8 +5256,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5720,22 +5756,22 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5749,16 +5785,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5768,17 +5804,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5788,17 +5824,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5808,30 +5844,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5839,26 +5875,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5870,11 +5906,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5882,7 +5918,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5892,26 +5928,26 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 #, fuzzy #| msgid "Finding Tickets" msgid "Existing ticket" msgstr "ŠŸŠ¾ŠøсŠŗ Š¢ŠøŠŗŠµŃ‚Š¾Š²" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "" @@ -5937,7 +5973,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6402,18 +6438,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/sr/LC_MESSAGES/user-docs.po b/locale/sr/LC_MESSAGES/user-docs.po index c3830523..bcc32b4c 100644 --- a/locale/sr/LC_MESSAGES/user-docs.po +++ b/locale/sr/LC_MESSAGES/user-docs.po @@ -7,8 +7,8 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" -"PO-Revision-Date: 2023-09-20 14:18+0000\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" +"PO-Revision-Date: 2023-09-28 07:18+0000\n" "Last-Translator: Dusan Vuckovic \n" "Language-Team: Serbian \n" @@ -41,7 +41,7 @@ msgid "The keyboard shortcut cheat sheet on Windows." msgstr "Š›ŠøстŠ° ŠæрŠµŃ‡ŠøцŠ° Š½Š° тŠ°ŃŃ‚Š°Ń‚ŃƒŃ€Šø Š·Š° Windows." #: ../advanced/keyboard-shortcuts.rst:16 ../advanced/tabs.rst:25 -#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:33 +#: ../basics/find-ticket/browse.rst:27 ../basics/find-ticket/search.rst:33 #: ../basics/service-ticket/create.rst:48 #: ../snippets/ui-protip-message-editor-features.rst:1 #: ../basics/service-ticket/follow-up.rst:55 @@ -147,13 +147,13 @@ msgstr "šŸ¤” **ŠšŠ°ŠŗŠ¾ Š“Š° Š½Š°ŠæрŠ°Š²ŠøŠ¼ Š¼Š°ŠŗрŠ¾Šµ?**" #: ../advanced/macros.rst:12 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" -"ŠŠøŠŗŠ°ŠŗŠ¾ ā€“ тŠ¾ јŠµ `Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Š¾Š² ŠæŠ¾ŃŠ°Š¾ `_. Š£ŠŗŠ¾Š»ŠøŠŗŠ¾ ŠøŠ¼Š°Ń‚Šµ ŠøŠ“ŠµŃ˜Ńƒ Š·Š° Š¼Š°ŠŗрŠ¾ ŠŗŠ¾Ń˜Šø Š±ŠøстŠµ Š¶ŠµŠ»ŠµŠ»Šø " -"Š“Š° ŠŗŠ¾Ń€ŠøстŠøтŠµ, Š²Š°Ńˆ Zammad Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ Š²ŠµŃ€Š¾Š²Š°Ń‚Š½Š¾ Š¼Š¾Š¶Šµ тŠ¾ Šø Š“Š° Š¾ŃŃ‚Š²Š°Ń€Šø." +"ŠŠøŠŗŠ°ŠŗŠ¾ ā€“ тŠ¾ јŠµ :admin-docs:`Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Š¾Š² ŠæŠ¾ŃŠ°Š¾ `. " +"Š£ŠŗŠ¾Š»ŠøŠŗŠ¾ ŠøŠ¼Š°Ń‚Šµ ŠøŠ“ŠµŃ˜Ńƒ Š·Š° Š¼Š°ŠŗрŠ¾ ŠŗŠ¾Ń˜Šø Š±ŠøстŠµ Š¶ŠµŠ»ŠµŠ»Šø Š“Š° ŠŗŠ¾Ń€ŠøстŠøтŠµ, Š²Š°Ńˆ Zammad " +"Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ Š²ŠµŃ€Š¾Š²Š°Ń‚Š½Š¾ Š¼Š¾Š¶Šµ тŠ¾ Šø Š“Š° Š¾ŃŃ‚Š²Š°Ń€Šø." #: ../advanced/macros.rst:17 msgid "" @@ -335,15 +335,15 @@ msgstr "Š”Š¾ŃŃ‚ŃƒŠæŠ½Šø Š°Ń‚Ń€ŠøŠ±ŃƒŃ‚Šø" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -"Š—Š° Š“ŠµŃ‚Š°Ń™Š½Šøју Š»Šøсту Š“Š¾ŃŃ‚ŃƒŠæŠ½Šøх Š°Ń‚Ń€ŠøŠ±ŃƒŃ‚Š° ŠæŠ¾Š³Š»ŠµŠ“Š°Ń˜Ń‚Šµ Š½Š°ŃˆŃƒ `Zammad " -"Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗу Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†Šøју `_" +"Š—Š° Š“ŠµŃ‚Š°Ń™Š½Šøју Š»Šøсту Š“Š¾ŃŃ‚ŃƒŠæŠ½Šøх Š°Ń‚Ń€ŠøŠ±ŃƒŃ‚Š° ŠæŠ¾Š³Š»ŠµŠ“Š°Ń˜Ń‚Šµ Š½Š°ŃˆŃƒ :docs:`Zammad " +"Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗу Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†Šøју `." -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "ŠŃ‚Ń€ŠøŠ±ŃƒŃ‚Šø Šø њŠøхŠ¾Š²Š° уŠæŠ¾Ń‚Ń€ŠµŠ±Š°" @@ -515,11 +515,11 @@ msgstr "" "Zammad ћŠµ Š²Š°Š¼ тŠ°ŠŗŠ¾Ń’Šµ Š¾Š¼Š¾Š³ŃƒŃ›ŠøтŠø Š“Š° ŠŗŠ¾Ń€ŠøстŠøтŠµ рŠµŠ³ŃƒŠ»Š°Ń€Š½Šµ ŠøŠ·Ń€Š°Š·Šµ, Š³Š“Šµ Š³Š¾Š“ тŠ¾ " "Š°Ń‚Ń€ŠøŠ±ŃƒŃ‚Šø Š“Š¾Š·Š²Š¾Ń™Š°Š²Š°Ń˜Ńƒ." -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "**ŠšŠ¾Š¼Š±ŠøŠ½Š¾Š²Š°ŃšŠµ фрŠ°Š·Š° Š·Š° ŠæрŠµŃ‚Ń€Š°Š³Ńƒ**" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -536,7 +536,7 @@ msgstr "" "ŠŗŠ¾Ń€ŠøстŠøтŠø Š½ŠµŠ³Š°Ń†Šøју ``!``. Š˜ŃŠæŠ¾Š“ су Š½ŠµŠŗŠø ŠæрŠøŠ¼ŠµŃ€Šø ŠŗŠ¾Ń˜Šµ Š¼Š¾Š¶ŠµŃ‚Šµ ŠŗŠ¾Ń€ŠøстŠøтŠø сŠ° " "Š¾Š²ŠøŠ¼ Š¾ŠæŠµŃ€Š°Ń‚Š¾Ń€ŠøŠ¼Š°:" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "ŠŸŃ€ŠøŠ¼ŠµŃ€Šø ŠŗŠ¾Š¼Š±ŠøŠ½Š°Ń†ŠøјŠ° фрŠ°Š·Š° Š·Š° ŠæрŠµŃ‚Ń€Š°Š³Ńƒ" @@ -591,141 +591,141 @@ msgstr "state.name:pending* AND article_count:[1 TO 5]" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "ŠŸŃ€ŠøŠŗŠ°Š¶Šø сŠ²Šµ сŠ° Š±ŠøŠ»Š¾ ŠŗŠ¾Ń˜ŠøŠ¼ стŠ°ŃšŠµŠ¼ Š½Š° чŠµŠŗŠ°ŃšŃƒ Šø Š±Ń€Š¾Ń˜ŠµŠ¼ чŠ»Š°Š½Š°ŠŗŠ° Š¾Š“ 1 Š“Š¾ 5." -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "ŠŠµŠŗŠø Š°Ń‚Ń€ŠøŠ±ŃƒŃ‚Šø тŠøŠŗŠµŃ‚Š° Šø њŠøхŠ¾Š² тŠøŠæ" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "Š˜ŃŠæŠ¾Š“ Š¼Š¾Š¶ŠµŃ‚Šµ ŠæрŠ¾Š½Š°Ń›Šø Š½Š°Ń˜Š²Š°Š¶Š½ŠøјŠµ Š°Ń‚Ń€ŠøŠ±ŃƒŃ‚Šµ Š³Ń€ŃƒŠæŠøсŠ°Š½Šµ ŠæŠ¾ тŠøŠŗŠµŃ‚Ńƒ Šø чŠ»Š°Š½Šŗу." -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "ŠŃ‚Ń€ŠøŠ±ŃƒŃ‚Šø тŠøŠŗŠµŃ‚Š°" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "number: тŠµŠŗст" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "title: тŠµŠŗст" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "group: Š¾Š±Ń˜ŠµŠŗŠ°Ń‚ (group.name, ...)" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "priority: Š¾Š±Ń˜ŠµŠŗŠ°Ń‚ (priority.name, ...)" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "state: Š¾Š±Ń˜ŠµŠŗŠ°Ń‚ (state.name, ...)" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "organization: Š¾Š±Ń˜ŠµŠŗŠ°Ń‚ (organization.name, ...)" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "owner: Š¾Š±Ń˜ŠµŠŗŠ°Ń‚ (owner.firstname, owner.lastname, owner.email, ā€¦)" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" "customer: Š¾Š±Ń˜ŠµŠŗŠ°Ń‚ (customer.firstname, customer.lastname, customer.email, ā€¦)" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "first_response_at: Š²Ń€ŠµŠ¼ŠµŠ½ŃŠŗŠ° Š¾Š·Š½Š°ŠŗŠ°" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "first_response_in_min: цŠµŠ¾ Š±Ń€Š¾Ń˜ (рŠ°Š“Š½Šøх Š¼ŠøŠ½ŃƒŃ‚Š° Š“Š¾ ŠæрŠ²Š¾Š³ Š¾Š“Š³Š¾Š²Š¾Ń€Š°)" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "close_at: Š²Ń€ŠµŠ¼ŠµŠ½ŃŠŗŠ° Š¾Š·Š½Š°ŠŗŠ°" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "close_in_min: цŠµŠ¾ Š±Ń€Š¾Ń˜ (рŠ°Š“Š½Šøх Š¼ŠøŠ½ŃƒŃ‚Š° Š“Š¾ Š·Š°Ń‚Š²Š°Ń€Š°ŃšŠ°)" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" "last_contact_at: Š²Ń€ŠµŠ¼ŠµŠ½ŃŠŗŠ° Š¾Š·Š½Š°ŠŗŠ° (ŠæŠ¾ŃŠ»ŠµŠ“њŠø ŠŗŠ¾Š½Ń‚Š°Šŗт Š¾Š“ стрŠ°Š½Šµ ŠŗŠ»ŠøјŠµŠ½Ń‚Š° ŠøŠ»Šø " "Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€Š°)" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" "last_contact_agent_at: Š²Ń€ŠµŠ¼ŠµŠ½ŃŠŗŠ° Š¾Š·Š½Š°ŠŗŠ° (ŠæŠ¾ŃŠ»ŠµŠ“њŠø ŠŗŠ¾Š½Ń‚Š°Šŗт Š¾Š“ стрŠ°Š½Šµ " "Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€Š°)" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" "last_contact_customer_at: Š²Ń€ŠµŠ¼ŠµŠ½ŃŠŗŠ° Š¾Š·Š½Š°ŠŗŠ° (ŠæŠ¾ŃŠ»ŠµŠ“њŠø ŠŗŠ¾Š½Ń‚Š°Šŗт Š¾Š“ стрŠ°Š½Šµ " "ŠŗŠ»ŠøјŠµŠ½Ń‚Š°)" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "create_article_type: тŠµŠŗст (email|phone|web|ā€¦)" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "create_article_sender: тŠµŠŗст (Customer|Agent|System)" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "article_count: цŠµŠ¾ Š±Ń€Š¾Ń˜" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "escalation_at: Š²Ń€ŠµŠ¼ŠµŠ½ŃŠŗŠ° Š¾Š·Š½Š°ŠŗŠ°" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "pending_time: Š²Ń€ŠµŠ¼ŠµŠ½ŃŠŗŠ° Š¾Š·Š½Š°ŠŗŠ°" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "ŠŃ‚Ń€ŠøŠ±ŃƒŃ‚Šø чŠ»Š°Š½ŠŗŠ°" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "article.from: тŠµŠŗст" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "article.to: тŠµŠŗст" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "article.cc: тŠµŠŗст" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "article.subject: тŠµŠŗст" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "article.body: тŠµŠŗст" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "article.attachment.title: тŠµŠŗст (Š½Š°Š·ŠøŠ² Š“Š°Ń‚Š¾Ń‚ŠµŠŗŠµ ŠæрŠøŠ»Š¾Š³Š°)" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "article.attachment.content: тŠµŠŗст (сŠ°Š“рŠ¶Š°Ń˜ ŠæрŠøŠ»Š¾Š³Š°)" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "article.attachment.content_type: тŠµŠŗст (тŠøŠæ Š“Š°Ń‚Š¾Ń‚ŠµŠŗŠµ, Š½Šæр. PDF)" @@ -1039,7 +1039,7 @@ msgstr "ŠžŃ€Š³Š°Š½ŠøŠ·Š°Ń†ŠøјŠµ" msgid "Omnisearch" msgstr "Š”Š²ŠµŠ¾Š±ŃƒŃ…Š²Š°Ń‚Š½Š° ŠæрŠµŃ‚Ń€Š°Š³Š°" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" @@ -1048,7 +1048,7 @@ msgstr "" "Š±Š¾Ń˜Š°Š¼Š°:**" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "|grn|" @@ -1278,11 +1278,11 @@ msgstr "ŠŸŃ€ŠøŠ»Š°Š³Š¾Ń’Š°Š²Š°ŃšŠµ тŠµŠŗстуŠ°Š»Š½Šøх ŠøсŠµŃ‡Š°ŠŗŠ°" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" -"ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ Š¾ ŠæрŠøŠ»Š°Š³Š¾Ń’Š°Š²Š°ŃšŃƒ тŠµŠŗстуŠ°Š»Š½Šøх ŠøсŠµŃ‡Š°ŠŗŠ° " -"`Š¾Š²Š“Šµ `_." +"ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ Š¾ ŠæрŠøŠ»Š°Š³Š¾Ń’Š°Š²Š°ŃšŃƒ тŠµŠŗстуŠ°Š»Š½Šøх ŠøсŠµŃ‡Š°ŠŗŠ° :" +"admin-docs:`Š¾Š²Š“Šµ `." #: ../advanced/ticket-actions.rst:2 msgid "Ticket Actions" @@ -1523,10 +1523,14 @@ msgstr "" "Š²Š°Š¼ ŠæруŠ¶Šø ŠæŠ¾Ń‚Ń€ŠµŠ±Š½Ńƒ Š“Š¾Š·Š²Š¾Š»Ńƒ." #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." -msgstr "`Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ шŠ°Š±Š»Š¾Š½ŠøŠ¼Š° тŠøŠŗŠµŃ‚Š° у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." +msgstr "" +"Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ шŠ°Š±Š»Š¾Š½ŠøŠ¼Š° тŠøŠŗŠµŃ‚Š° :admin-docs:`у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ " +"Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø `." -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "ŠžŠ²Š° Š“Š¾Š·Š²Š¾Š»Š° јŠµ Š“Š¾ŃŃ‚ŃƒŠæŠ½Š° Š¾Š“ Zammad 5.3." @@ -1564,11 +1568,11 @@ msgstr "**šŸ¤” Š„Š¼? ŠŠµ Š²ŠøŠ“ŠøŠ¼ Š“ŠøјŠ°Š»Š¾Š³ ā€žŠžŠ±Ń€Š°Ń‡ŃƒŠ½ Š²Ń€ŠµŠ¼Šµ msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" "ŠžŠ²Š° фуŠ½ŠŗцŠøјŠ° јŠµ **Š¾ŠæцŠøŠ¾Š½Š°**; Š°ŠŗŠ¾ јŠµ Š½Šµ Š²ŠøŠ“ŠøтŠµ сŠ²Š°ŠŗŠø Šæут ŠŗŠ°Š“ Š¾ŃŠ²ŠµŠ¶ŠøтŠµ тŠøŠŗŠµŃ‚, " "тŠ¾ Š·Š½Š°Ń‡Šø Š“Š° јŠµ Š²Š°Ńˆ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ јŠ¾Ńˆ Š½ŠøјŠµ уŠŗључŠøŠ¾. ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ " -"сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ `Š¾Š²Š“Šµ `." +"сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ :admin-docs:`Š¾Š²Š“Šµ `." #: ../advanced/time-accounting.rst:21 msgid "**In which unit is the accounted time recorded?**" @@ -1690,21 +1694,21 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -"ŠŸŠ¾ŃŃ‚Š¾Ń˜Šø **шŠµŃŃ‚ уŠ³Ń€Š°Ń’ŠµŠ½Šøх ŠæрŠµŠ³Š»ŠµŠ“Š°** (Zammad Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ Š¼Š¾Š¶Šµ Š“Š° `Š“Š¾Š“Š° " -"јŠ¾Ńˆ`_ сŠ° ŠæрŠøŠ»Š°Š³Š¾Ń’ŠµŠ½ŠøŠ¼ фŠøŠ»Ń‚ŠµŃ€ŠøŠ¼Š°):" +"ŠŸŠ¾ŃŃ‚Š¾Ń˜Šø **шŠµŃŃ‚ уŠ³Ń€Š°Ń’ŠµŠ½Šøх ŠæрŠµŠ³Š»ŠµŠ“Š°** (Zammad Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ Š¼Š¾Š¶Šµ Š“Š° :admin-" +"docs:`Š“Š¾Š“Š° јŠ¾Ńˆ ` сŠ° ŠæрŠøŠ»Š°Š³Š¾Ń’ŠµŠ½ŠøŠ¼ фŠøŠ»Ń‚ŠµŃ€ŠøŠ¼Š°):" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "**ŠœŠ¾Ń˜Šø Š“Š¾Š“ŠµŃ™ŠµŠ½Šø тŠøŠŗŠµŃ‚Šø** (сŠ°Š¼Š¾ *Š¾Ń‚Š²Š¾Ń€ŠµŠ½Š¾/Š½Š° чŠµŠŗŠ°ŃšŃƒ*)" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "**ŠŠµŠ“Š¾Š“ŠµŃ™ŠµŠ½Šø Šø Š¾Ń‚Š²Š¾Ń€ŠµŠ½Šø**" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" @@ -1712,11 +1716,11 @@ msgstr "" "**ŠœŠ¾Ń˜Šø тŠøŠŗŠµŃ‚Šø сŠ° Š“Š¾ŃŃ‚ŠøŠ³Š½ŃƒŃ‚ŠøŠ¼ Š²Ń€ŠµŠ¼ŠµŠ½Š¾Š¼ чŠµŠŗŠ°ŃšŠ°** (ŠæрŠµŃ‚Ń…Š¾Š“Š½Š¾ Š¾Š·Š½Š°Ń‡ŠµŠ½Šø *Š½Š° " "чŠµŠŗŠ°ŃšŃƒ* Šø трŠµŠ½ŃƒŃ‚Š½Š¾ Š“Š¾ŃŠæŠµŠ»Šø)" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "**ŠžŃ‚Š²Š¾Ń€ŠµŠ½Š¾** (Š·Š° цŠµŠ¾ сŠøстŠµŠ¼)" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" @@ -1724,21 +1728,23 @@ msgstr "" "**Š¢ŠøŠŗŠµŃ‚Šø сŠ° Š“Š¾ŃŃ‚ŠøŠ³Š½ŃƒŃ‚ŠøŠ¼ Š²Ń€ŠµŠ¼ŠµŠ½Š¾Š¼ чŠµŠŗŠ°ŃšŠ°** (Š½Š° цŠµŠ»Š¾Š¼ сŠøстŠµŠ¼Ńƒ, ŠæрŠµŃ‚Ń…Š¾Š“Š½Š¾ " "Š¾Š·Š½Š°Ń‡ŠµŠ½Šø ŠŗŠ°Š¾ *Š½Š° чŠµŠŗŠ°ŃšŃƒ* Šø трŠµŠ½ŃƒŃ‚Š½Š¾ Š“Š¾ŃŠæŠµŠ»Šø)" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -"**Š•ŃŠŗŠ°Š»ŠøрŠ°Š½Š¾** (Š½Š° Š½ŠøŠ²Š¾Ńƒ сŠøстŠµŠ¼Š°, Š½ŠµŠøсŠæуњŠ°Š²Š°ŃšŠµ `сŠæŠ¾Ń€Š°Š·ŃƒŠ¼Š° Š¾ Š½ŠøŠ²Š¾Ńƒ усŠ»ŃƒŠ³Šµ`_)" +"**Š•ŃŠŗŠ°Š»ŠøрŠ°Š½Š¾** (Š½Š° Š½ŠøŠ²Š¾Ńƒ сŠøстŠµŠ¼Š°, Š½ŠµŠøсŠæуњŠ°Š²Š°ŃšŠµ :admin-docs:`сŠæŠ¾Ń€Š°Š·ŃƒŠ¼Š° Š¾ " +"Š½ŠøŠ²Š¾Ńƒ усŠ»ŃƒŠ³Šµ `)" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "ŠšŠ»ŠøŠŗŠ½ŠøтŠµ Š½Š° Š½Š°ŃŠ»Š¾Š²Šµ ŠŗŠ¾Š»Š¾Š½Š° Š“Š° Š±ŠøстŠµ ŠæрŠ¾Š¼ŠµŠ½ŠøŠ»Šø рŠµŠ“Š¾ŃŠ»ŠµŠ“ ŠæрŠøŠŗŠ°Š·Š°." -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "ŠšŠ»ŠøŠŗŠ½ŠøтŠµ Šø ŠæрŠµŠ²ŃƒŃ†ŠøтŠµ ŠøŠ²ŠøцŠµ ŠŗŠ¾Š»Š¾Š½Š° Š“Š° Š±ŠøстŠµ ŠæрŠøŠ»Š°Š³Š¾Š“ŠøŠ»Šø њŠøхŠ¾Š²Ńƒ шŠøрŠøŠ½Ńƒ." -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1751,7 +1757,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "ŠŸŃ€ŠµŠ³Š»ŠµŠ“ сŠ° ŠæрŠøŠŗŠ°Š·Š¾Š¼ 3 тŠøŠŗŠµŃ‚Š° сŠ° рŠ°Š·Š»ŠøчŠøтŠøŠ¼ ŠæрŠøŠ¾Ń€ŠøтŠµŃ‚ŠøŠ¼Š°" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1912,7 +1918,7 @@ msgid "" msgstr "" "ŠŠ°ŃŠ»Š¾Š² тŠøŠŗŠµŃ‚Š° ћŠµ сŠµ ŠŗŠ¾Ń€ŠøстŠøтŠø ŠŗŠ°Š¾ **ŠæрŠµŠ“Š¼ŠµŃ‚** Š·Š° сŠ²Šµ ŠæрŠµŠæŠøсŠŗŠµ ŠæутŠµŠ¼ ŠøŠ¼ŠµŃ˜Š»Š°." -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "ŠšŠ»ŠøјŠµŠ½Ń‚" @@ -2267,13 +2273,14 @@ msgstr "**šŸ§ Š„Š¼? ŠŠµ Š¼Š¾Š³Ńƒ Š“Š° Š²ŠøŠ“ŠøŠ¼ Š²Ń€ŠµŠ¼ŠµŠ½ŃŠŗŠµ Š¾Š·Š½Š°Šŗ #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" "SLA су Š¾ŠæцŠøŠ¾Š½Šø Šø Š·Š°Ń…Ń‚ŠµŠ²Š°Ń˜Ńƒ ŠŗŠ¾Š½Ń„ŠøŠ³ŃƒŃ€Š°Ń†Šøју Š¾Š“ стрŠ°Š½Šµ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Š° ŠøŠ½ŃŃ‚Š°Š½Ń†Šµ. " -"ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ `Š¾ SLA у Š½Š°ŃˆŠ¾Ń˜ Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø " -"Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Š°`_." +"ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ Š¾ SLA :admin-docs:у Š½Š°ŃˆŠ¾Ń˜ " +"Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø `." -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -2292,11 +2299,11 @@ msgstr "" "ŠµŃŠŗŠ°Š»Š°Ń†ŠøјŠµ Šø Š“Š¾Š±ŠøјŠ°\n" "Š“ŠµŃ‚Š°Ń™Š½ŠøјŠµ ŠøŠ½Ń„Š¾Ń€Š¼Š°Ń†ŠøјŠµ Š¾ ŠµŃŠŗŠ°Š»Š°Ń†ŠøјŠø" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "**šŸ™… Š Š°Š“ŠøŠ¼ Š¾Š²Š“Šµ!**" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -2308,7 +2315,7 @@ msgstr "" "Š¼Š¾Š³Ńƒ Š“Š¾Š±ŠøтŠø Š¾ŠæрŠµŃ‡Š½Šµ Š¾Š“Š³Š¾Š²Š¾Ń€Šµ Š¾ ŠøстŠ¾Š¼ ŠæŠøтŠ°ŃšŃƒ Š¾Š“ Š¾Š±Š° Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€Š°; ŠøŠ»Šø ŠæрŠ¾Š¼ŠµŠ½Šµ " "ŠŗŠ¾Ń˜Šµ јŠµ Š½Š°ŠæрŠ°Š²ŠøŠ¾ јŠµŠ“Š°Š½ Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€ Š¼Š¾Š¶Šµ сŠ»ŃƒŃ‡Š°Ń˜Š½Š¾ Š“Š° ŠæŠ¾Š½ŠøштŠø Š“руŠ³Šø." -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " @@ -2318,7 +2325,7 @@ msgstr "" "ŠæŠ¾Ń‚ŠµŠ½Ń†ŠøјŠ°Š»Š½Šµ суŠŗŠ¾Š±Šµ тŠ°ŠŗŠ¾ штŠ¾ ћŠµ ŠæрŠøŠŗŠ°Š·Š°Ń‚Šø Š°Š²Š°Ń‚Š°Ń€ у Š“Š¾ŃšŠµŠ¼ Š»ŠµŠ²Š¾Š¼ уŠ³Š»Ńƒ Š·Š° " "сŠ²Š°ŠŗŠ¾Š³ Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€Š° ŠŗŠ¾Ń˜Šø ŠøŠ¼Š° Š¾Ń‚Š²Š¾Ń€ŠµŠ½Šø ŠæрŠøŠŗŠ°Š· тŠøŠŗŠµŃ‚Š°." -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -2330,7 +2337,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "Š£ŠæŠ¾Š·Š¾Ń€ŠµŃšŠµ Š¾ суŠŗŠ¾Š±Ńƒ тŠøŠŗŠµŃ‚Š°" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2493,13 +2500,13 @@ msgstr "**ŠŸŠ° ŠŗŠ°ŠŗŠ¾ Š“Š° уŠæрŠ°Š²Ń™Š°Š¼ тŠøŠ¼Š¾Š¼ чŠøјŠø сŠ°Š¼ чŠ»Š° #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "" -"ŠŠøŠŗŠ°ŠŗŠ¾ ā€“ тŠ¾ јŠµ `ŠæŠ¾ŃŠ°Š¾ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Š° `_." +"ŠŠøŠŗŠ°ŠŗŠ¾ ā€“ тŠ¾ јŠµ :admin-docs:`ŠæŠ¾ŃŠ°Š¾ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Š° `." -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2511,15 +2518,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "ŠœŠµŠ½Šø ŠŸŃ€Š¾Ń„ŠøŠ» > ŠžŠ±Š°Š²ŠµŃˆŃ‚ŠµŃšŠ°" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "ŠžŠ²Š°Ń˜ ŠŗŠ¾Ń€ŠøсŠ½ŠøŠŗ ŠæрŠøŠæŠ°Š“Š° сŠ°Š¼Š¾ јŠµŠ“Š½Š¾Ń˜ Š³Ń€ŃƒŠæŠø (ā€žUsersā€œ)." -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "ŠŸŠ° Š³Š“Šµ јŠ° ŠæрŠøŠæŠ°Š“Š°Š¼?" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2530,7 +2537,7 @@ msgstr "" "Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ ŠæрŠµŃ‚Ń…Š¾Š“Š½Š¾ рŠ°Š·Š³Š¾Š²Š°Ń€Š°Š¾ Š¾ ŠæрŠ¾Ń†ŠµŠ“урŠø сŠ° Š²Š°Š¼Š°." #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "Š’Š»Š°ŃŠ½ŠøŠŗ" @@ -2583,7 +2590,7 @@ msgstr "" "Š“ŠµŠ»ŠøŠ¼ŠøчŠ½Š¾ рŠµŃˆŠµŠ½." #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "ŠŸŃ€ŠøŠ¾Ń€ŠøтŠµŃ‚" @@ -2610,26 +2617,26 @@ msgstr "" "Š°ŠŗтŠøŠ²ŠøрŠ°Ń˜Ńƒ Š½Š° Š¾ŃŠ½Š¾Š²Ńƒ Š¾Š²Šµ Š²Ń€ŠµŠ“Š½Š¾ŃŃ‚Šø, ŠŗŠ°Š¾ штŠ¾ су:" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," -msgstr "`сŠæŠ¾Ń€Š°Š·ŃƒŠ¼Šø Š¾ Š½ŠøŠ²Š¾Ńƒ усŠ»ŃƒŠ³Š°`_," +msgid ":admin-docs:`service-level agreements `," +msgstr ":admin-docs:`уŠ³Š¾Š²Š¾Ń€Šø Š¾ Š½ŠøŠ²Š¾Ńƒ усŠ»ŃƒŠ³Š° `," #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" -msgstr "`Š¾ŠŗŠøŠ“Š°Ń‡Šø`_, Šø" +msgid ":admin-docs:`triggers `, and" +msgstr ":admin-docs:`Š¾ŠŗŠøŠ“Š°Ń‡Šø `, Šø" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." -msgstr "`ŠæŠ»Š°Š½ŠøрŠ°Š½Šø Š“Š¾Š³Š°Ń’Š°Ń˜Šø`_." +msgid ":admin-docs:`scheduled events `." +msgstr ":admin-docs:`Š“Š¾Š³Š°Ń’Š°Ń˜Šø ŠæŠ»Š°Š½ŠµŃ€Š° `." #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -"ŠŸŃ€ŠøŠ¾Ń€ŠøтŠµŃ‚ сŠµ тŠ°ŠŗŠ¾Ń’Šµ Š¼Š¾Š¶Šµ ŠŗŠ¾Ń€ŠøстŠøтŠø ŠŗŠ°Š¾ фŠøŠ»Ń‚ŠµŃ€ тŠøŠŗŠµŃ‚Š° ŠæрŠø ŠŗрŠµŠøрŠ°ŃšŃƒ " -"`ŠæрŠøŠ»Š°Š³Š¾Ń’ŠµŠ½Šøх ŠæрŠµŠ³Š»ŠµŠ“Š°`_." +"ŠŸŃ€ŠøŠ¾Ń€ŠøтŠµŃ‚ сŠµ тŠ°ŠŗŠ¾Ń’Šµ Š¼Š¾Š¶Šµ ŠŗŠ¾Ń€ŠøстŠøтŠø ŠŗŠ°Š¾ фŠøŠ»Ń‚ŠµŃ€ тŠøŠŗŠµŃ‚Š° ŠæрŠø ŠŗрŠµŠøрŠ°ŃšŃƒ :admin-" +"docs:`ŠæрŠøŠ»Š°Š³Š¾Ń’ŠµŠ½Šøх ŠæрŠµŠ³Š»ŠµŠ“Š° `." -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2703,24 +2710,24 @@ msgstr "ŠšŠ¾Ń˜Š° јŠµ рŠ°Š·Š»ŠøŠŗŠ° ŠøŠ·Š¼ŠµŃ’Ńƒ ā€žŠ½Š¾Š²Š¾Š³ā€œ Šø ā€žŠ¾Ń‚Š² #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" "Š”тŠ°ŃšŠ° рŠ°Š“Šµ Š¼Š½Š¾Š³Š¾ Š²ŠøшŠµ Š½ŠµŠ³Š¾ штŠ¾ уŠŗŠ°Š·ŃƒŃ˜Ńƒ Š½Š° Š½Š°ŠæрŠµŠ“Š°Šŗ: Zammad ŠøŠ¼Š° Š“ŠµŃ‚Š°Ń™Š½Ńƒ " -"фуŠ½ŠŗцŠøју ŠæрŠ°Ń›ŠµŃšŠ° Š²Ń€ŠµŠ¼ŠµŠ½Š° (тŠ·Š². ā€ž`уŠ³Š¾Š²Š¾Ń€Šµ o Š½ŠøŠ²Š¾Ńƒ усŠ»ŃƒŠ³Šµ `_ā€, ŠøŠ»Šø SLA) ŠŗŠ¾Ń˜Šø ŠŗŠ¾Ń€ŠøстŠø ŠøŠ½Ń„Š¾Ń€Š¼Š°Ń†ŠøјŠµ " -"Š¾ стŠ°ŃšŃƒ Š“Š° ŠøŠ·Š¼ŠµŃ€Šø ŠŗŠ¾Š»ŠøŠŗŠ¾ јŠµ Š²Ń€ŠµŠ¼ŠµŠ½Š° ŠæŠ¾Ń‚Ń€ŠµŠ±Š½Š¾ ŠŗŠ»ŠøјŠµŠ½Ń‚ŠøŠ¼Š° Š“Š° Š“Š¾Š±Šøју Š¾Š“Š³Š¾Š²Š¾Ń€ Š½Š° " -"Š½Š¾Š²Šø тŠøŠŗŠµŃ‚ ŠøŠ»Šø Š“Š° у ŠæŠ¾Ń‚ŠæуŠ½Š¾ŃŃ‚Šø рŠµŃˆŠµ сŠ²Š¾Ń˜Šµ ŠæрŠ¾Š±Š»ŠµŠ¼Šµ." +"фуŠ½ŠŗцŠøју ŠæрŠ°Ń›ŠµŃšŠ° Š²Ń€ŠµŠ¼ŠµŠ½Š° (тŠ·Š². ā€ž:admin-docs:`уŠ³Š¾Š²Š¾Ń€Šµ o Š½ŠøŠ²Š¾Ńƒ усŠ»ŃƒŠ³Šµ `ā€, ŠøŠ»Šø SLA) ŠŗŠ¾Ń˜Šø ŠŗŠ¾Ń€ŠøстŠø ŠøŠ½Ń„Š¾Ń€Š¼Š°Ń†ŠøјŠµ Š¾ стŠ°ŃšŃƒ Š“Š° ŠøŠ·Š¼ŠµŃ€Šø " +"ŠŗŠ¾Š»ŠøŠŗŠ¾ јŠµ Š²Ń€ŠµŠ¼ŠµŠ½Š° ŠæŠ¾Ń‚Ń€ŠµŠ±Š½Š¾ ŠŗŠ»ŠøјŠµŠ½Ń‚ŠøŠ¼Š° Š“Š° Š“Š¾Š±Šøју Š¾Š“Š³Š¾Š²Š¾Ń€ Š½Š° Š½Š¾Š²Šø тŠøŠŗŠµŃ‚ ŠøŠ»Šø Š“Š° " +"у ŠæŠ¾Ń‚ŠæуŠ½Š¾ŃŃ‚Šø рŠµŃˆŠµ сŠ²Š¾Ń˜Šµ ŠæрŠ¾Š±Š»ŠµŠ¼Šµ." -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasnā€™t received her first response on " "the issue." msgstr "Š£ *Š½Š¾Š²Š¾Š¼* тŠøŠŗŠµŃ‚Ńƒ, ŠŗŠ»ŠøјŠµŠ½Ń‚ јŠ¾Ńˆ уŠ²ŠµŠŗ Š½ŠøјŠµ Š“Š¾Š±ŠøŠ¾ ŠæрŠ²Šø Š¾Š“Š³Š¾Š²Š¾Ń€ Š½Š° ŠæрŠ¾Š±Š»ŠµŠ¼." -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasnā€™t been resolved." @@ -2728,13 +2735,13 @@ msgstr "" "Š£ *Š¾Ń‚Š²Š¾Ń€ŠµŠ½Š¾Š¼* тŠøŠŗŠµŃ‚Ńƒ, ŠŗŠ¾Ń€ŠøсŠ½ŠøŠŗ јŠµ Š“Š¾Š±ŠøŠ¾ ŠæŠ¾Ń‡ŠµŃ‚Š½Šø Š¾Š“Š³Š¾Š²Š¾Ń€, Š°Š»Šø ŠæрŠ¾Š±Š»ŠµŠ¼ јŠ¾Ńˆ " "уŠ²ŠµŠŗ Š½ŠøјŠµ рŠµŃˆŠµŠ½." -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "ā±ļø Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "ā±ļø Š¢ŠøŠŗŠµŃ‚Šø *Š½Š° чŠµŠŗŠ°ŃšŃƒ* Š½Šµ Š°ŠŗуŠ¼ŃƒŠ»ŠøрŠ°Ń˜Ńƒ Š²Ń€ŠµŠ¼Šµ Š·Š° сŠ²Š¾Ń˜Š° SLA Š¾Š³Ń€Š°Š½ŠøчŠµŃšŠ°." -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if itā€™s waiting " "on feedback from a third-party supplier whoā€™s out of town until next week." @@ -2743,7 +2750,7 @@ msgstr "" "Š½Š° ŠæŠ¾Š²Ń€Š°Ń‚Š½Šµ ŠøŠ½Ń„Š¾Ń€Š¼Š°Ń†ŠøјŠµ Š¾Š“ ŠæŠ¾Š“ŠøŠ·Š²Š¾Ń’Š°Ń‡Š° ŠŗŠ¾Ń˜Šø јŠµ Š²Š°Š½ Š³Ń€Š°Š“Š° Š“Š¾ ŠøŠ“ућŠµ Š½ŠµŠ“ŠµŃ™Šµ." #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "ŠžŠ·Š½Š°ŠŗŠµ" @@ -3012,7 +3019,7 @@ msgstr "ŠœŠ¾Š¶ŠµŃ‚Šµ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ у Š½Š°ŃˆŠ¾Ń˜ `сŠµŠŗцŠøјŠø ŠŃƒ msgid "B" msgstr "B" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "Š‘Ń€ŠµŠ½Š“ŠøŠ½Š³" @@ -3027,19 +3034,22 @@ msgstr "" "ŠæŠ¾Ń‚ŠæŠøсŠµ Šø ŠøŠ½Ń‚ŠµŠ³Ń€ŠøшŠµŃ‚Šµ Š»Š¾Š³Š¾Ń‚ŠøŠæ сŠ²Š¾Ń˜Šµ ŠŗŠ¾Š¼ŠæŠ°Š½ŠøјŠµ у Š°ŠæŠ»ŠøŠŗŠ°Ń†Šøју." #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -"`Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ Š¾ŠæцŠøјŠ°Š¼Š° Š±Ń€ŠµŠ½Š“ŠøрŠ°ŃšŠ° у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø`_." +"Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ Š¾ŠæцŠøјŠ°Š¼Š° Š±Ń€ŠµŠ½Š“ŠøрŠ°ŃšŠ° :admin-docs:`у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ " +"Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø `." -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "C" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "ŠŸŃ€ŠøŠ»Š°Š³Š¾Ń’ŠµŠ½Šø рŠ°Š·Š²Š¾Ń˜ (CD)" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -3057,11 +3067,11 @@ msgstr "" "ŠæŠ¾ цŠµŠ½Šø Š¾ ŠŗŠ¾Ń˜Š¾Ń˜ сŠµ ŠæрŠµŃ‚Ń…Š¾Š“Š½Š¾ Š“Š¾Š³Š¾Š²Š¾Ń€ŠøŠ¼Š¾ (Š° ŠŗŠ¾Ń˜Š° сŠµ Š·Š°ŃŠ½ŠøŠ²Š° Š½Š° Š¾Ń‡ŠµŠŗŠøŠ²Š°Š½ŠøŠ¼ " "сŠ°Ń‚ŠøŠ¼Š° рŠ°Š“Š° ŠæрŠ¾Š³Ń€Š°Š¼ŠµŃ€Š°)." -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "Š›ŠøстŠ° ŠøŠ·Š¼ŠµŠ½Š°" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." @@ -3069,11 +3079,11 @@ msgstr "" "Š”Š° сŠ²Š°ŠŗŠøŠ¼ Š½Š¾Š²ŠøŠ¼ ŠøŠ·Š“Š°ŃšŠµŠ¼ Š“Š¾Š»Š°Š·Šø Šø Š½Š¾Š²Šø Š“Š½ŠµŠ²Š½ŠøŠŗ ŠøŠ·Š¼ŠµŠ½Š°. Š¢Š¾ јŠµ у Š¾ŃŠ½Š¾Š²Šø Š»ŠøстŠ° " "сŠ²Šøх стŠ²Š°Ń€Šø ŠŗŠ¾Ń˜Šµ су сŠµ ŠæрŠ¾Š¼ŠµŠ½ŠøŠ»Šµ, Š¾Š“ Š½Š¾Š²Šøх ŠæŠ¾Š±Š¾Ń™ŃˆŠ°ŃšŠ° Š“Š¾ ŠøсŠæрŠ°Š²ŠŗŠø Š³Ń€ŠµŃˆŠ°ŠŗŠ°." -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "`ŠœŠ¾Š¶ŠµŃ‚Šµ Šøх сŠ²Šµ ŠæрŠ¾Š½Š°Ń›Šø Š½Š° Š½Š°ŃˆŠµŠ¼ Github Š½Š°Š»Š¾Š³Ńƒ`_!" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -3089,11 +3099,11 @@ msgstr "" "ŠøŠ½Š“ŠøŠ²ŠøŠ“уŠ°Š»Š½Š¾Š¼ `ŠøŠ½Ń‚ŠµŃ€Ń„ŠµŃ˜ŃŃƒ ŠŗŠ»ŠøјŠµŠ½Ń‚Š°`_, Š³Š“Šµ Š²ŠøŠ“Šø сŠ²Šµ сŠ²Š¾Ń˜Šµ тŠøŠŗŠµŃ‚Šµ у трŠµŠ½ŃƒŃ‚Š½Š¾Š¼ " "стŠ°ŃšŃƒ Šø ŠøŠ·Š¼ŠµŠ½Š°Š¼Š° уŠ¶ŠøŠ²Š¾." -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "Š Š°Š“Š½Šø тŠ¾ŠŗŠ¾Š²Šø" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -3107,16 +3117,19 @@ msgstr "" "чŠ°Šŗ Šø Š“Š° ŠæŠ¾Š“ŠµŃŠøтŠµ Š·Š°Š²ŠøсŠ½Š¾ŃŃ‚Šø, Š½Š° ŠæрŠøŠ¼ŠµŃ€, Š°ŠŗŠ¾ јŠµ јŠµŠ“Š½Š¾ ŠæŠ¾Ń™Šµ ŠæŠ¾ŠæуњŠµŠ½Š¾, Š“руŠ³Š¾ " "сŠµ Š¾Ń‚Š²Š°Ń€Š° ŠøŠ»Šø ŠæŠ¾ŃŃ‚Š°Ń˜Šµ Š¾Š±Š°Š²ŠµŠ·Š½Š¾." -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -"`Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ рŠ°Š“Š½ŠøŠ¼ тŠ¾ŠŗŠ¾Š²ŠøŠ¼Š° ŠæŠ¾ŃŠ»Š° у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø`_." +"Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ рŠ°Š“Š½ŠøŠ¼ тŠ¾ŠŗŠ¾Š²ŠøŠ¼Š° ŠæŠ¾ŃŠ»Š° :admin-docs:`у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ " +"Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø `." -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "CTI" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -3128,31 +3141,31 @@ msgstr "" "уŠŗључујŠµ, Š½Š° ŠæрŠøŠ¼ŠµŃ€, ŠµŠ²ŠøŠ“ŠµŠ½Ń†Šøју ŠæŠ¾Š·ŠøŠ²Š°, ŠæрŠµŠ³Š»ŠµŠ“ Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€Š° трŠµŠ½ŃƒŃ‚Š½Š¾ у ŠæŠ¾Š·ŠøŠ²Ńƒ, " "ŠæрŠµŃ‚Ń€Š°Š³Ńƒ ID ŠæŠ¾Š·ŠøŠ²Š°Š¾Ń†Š°, ŠæŠ° чŠ°Šŗ Šø рŠµŠ¶ŠøŠ¼ ā€žŠ½Šµ Š¾Š¼ŠµŃ‚Š°Ń˜ā€œ." -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "`Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ у Š½Š°ŃˆŠ¾Ń˜ CTI сŠµŠŗцŠøјŠø`_." -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "Š•Š²Š¾ Š¾Š“Š³Š¾Š²Š°Ń€Š°Ń˜ŃƒŃ›Šøх стрŠ°Š½ŠøцŠ° Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠµ:" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" -msgstr "`Š³ŠµŠ½ŠµŃ€ŠøчŠŗŠø CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" +msgstr ":admin-docs:`Š³ŠµŠ½ŠµŃ€ŠøчŠŗŠø CTI `" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" -msgstr "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" +msgstr ":admin-docs:`placetel CTI `" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" -msgstr "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" +msgstr ":admin-docs:`sipgate CTI `" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "Checkmk" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -3164,16 +3177,19 @@ msgstr "" "у Checkmk Šø Zammad ћŠµ Š°ŃƒŃ‚Š¾Š¼Š°Ń‚сŠŗŠø Š¾Ń‚Š²Š°Ń€Š°Ń‚Šø, Š¾ŃŠ²ŠµŠ¶Š°Š²Š°Ń‚Šø Šø Š·Š°Ń‚Š²Š°Ń€Š°Ń‚Šø тŠøŠŗŠµŃ‚Šµ Š½Š° " "Š¾ŃŠ½Š¾Š²Ńƒ Š·Š“рŠ°Š²Ń™Š° Š²Š°ŃˆŠµŠ³ сŠøстŠµŠ¼Š°." -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -"`Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ Checkmk ŠøŠ½Ń‚ŠµŠ³Ń€Š°Ń†ŠøјŠø у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø`_." +"Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ Checkmk ŠøŠ½Ń‚ŠµŠ³Ń€Š°Ń†ŠøјŠø :admin-dosc:`у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ " +"Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø `." -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "Clearbit" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -3185,16 +3201,19 @@ msgstr "" "Zammad-у Š¼Š¾Š³Ńƒ Š°ŃƒŃ‚Š¾Š¼Š°Ń‚сŠŗŠø Š¾Š±Š¾Š³Š°Ń‚ŠøтŠø ŠøŠ½Ń„Š¾Ń€Š¼Š°Ń†ŠøјŠ°Š¼Š° ŠŗŠ°Š¾ штŠ¾ су Š½Š°Š·ŠøŠ² ŠŗŠ¾Š¼ŠæŠ°Š½ŠøјŠµ, " "Š±Ń€Š¾Ń˜ Š·Š°ŠæŠ¾ŃŠ»ŠµŠ½Šøх, Š³Š¾Š“ŠøшњŠø ŠæрŠ¾Š¼ŠµŃ‚, ŠøŠ½Š“устрŠøјŠ° Šø јŠ¾Ńˆ Š¼Š½Š¾Š³Š¾ тŠ¾Š³Š°." -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -"`Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ Clearbit ŠøŠ½Ń‚ŠµŠ³Ń€Š°Ń†ŠøјŠø у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø`_." +"Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ Clearbit ŠøŠ½Ń‚ŠµŠ³Ń€Š°Ń†ŠøјŠø :admin-docs:`у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ " +"Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø `." -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "Š£ŠæŠ¾Š·Š¾Ń€ŠµŃšŠµ Š¾ суŠŗŠ¾Š±Ńƒ" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -3208,19 +3227,19 @@ msgstr "" "Š“руŠ³Š¾Š³ Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€Š° сŠ° ŠøŠŗŠ¾Š½ŠøцŠ¾Š¼ Š¾Š»Š¾Š²ŠŗŠµ ŠæрŠø Š½Š° Š“Š½Ńƒ Š²Š°ŃˆŠµŠ³ тŠøŠŗŠµŃ‚Š°, тŠ¾ Š·Š½Š°Ń‡Šø Š“Š° " "трŠµŠ½ŃƒŃ‚Š½Š¾ рŠ°Š“Šµ Š½Š° њŠµŠ¼Ńƒ." -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr ":ref:`Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š½Š° сŠ»ŠµŠ“ŠµŃ›Š¾Ń˜ стрŠ°Š½Šø `." -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "D" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "ŠšŠ¾Š½Ń‚Ń€Š¾Š»Š½Š° тŠ°Š±Š»Šµ" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -3235,15 +3254,15 @@ msgstr "" "ŠæŠ¾Š½Š¾Š²Š½Š¾Š³ Š¾Ń‚Š²Š°Ń€Š°ŃšŠ°. Š¢Š°ŠŗŠ¾Ń’Šµ Š¼Š¾Š¶ŠµŃ‚Šµ Š“Š° Š²ŠøŠ“ŠøтŠµ штŠ° рŠ°Š“Šµ Š²Š°ŃˆŠµ ŠŗŠ¾Š»ŠµŠ³Šµ тŠ°ŠŗŠ¾ штŠ¾ " "ћŠµŃ‚Šµ ŠæрŠ¾Š²ŠµŃ€ŠøтŠø тŠ¾Šŗ Š°ŠŗтŠøŠ²Š½Š¾ŃŃ‚Šø." -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ у сŠµŠŗцŠøјŠø :doc:`/extras/dashboard`." -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "Š”Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠ°" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -3255,23 +3274,23 @@ msgstr "" "Zammad-у, ŠæŠ¾ŃŠµŠ±Š½Š¾ ŠŗŠ°Š“Š° су у ŠæŠøтŠ°ŃšŃƒ Š²ŠøшŠµ тŠµŃ…Š½ŠøчŠŗŠø Š°ŃŠæŠµŠŗтŠø, ŠŗŠ°Š¾ штŠ¾ су " "ŠæŠ¾Š“ŠµŃˆŠ°Š²Š°ŃšŠ° ŠøŠ»Šø ŠøŠ½ŃŃ‚Š°Š»Š°Ń†ŠøјŠ°." -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -"Š˜Š¼Š°Š¼Š¾ трŠø рŠ°Š·Š»ŠøчŠøтŠµ: `Zammad ŠŗŠ¾Ń€ŠøсŠ½ŠøчŠŗŠ°`_, `Zammad Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ°`_ Šø " -"`Š¾ŠæштŠ° Zammad Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠ°`_ (сŠøстŠµŠ¼ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø, API)." +"Š˜Š¼Š°Š¼Š¾ трŠø рŠ°Š·Š»ŠøчŠøтŠµ: :doc:`/index`, :admin-docs:`Zammad Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ° " +"Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠ° `, Šø :docs:`Zammad сŠøстŠµŠ¼ŃŠŗŠ° Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠ° `." -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "E" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "Š•ŃŠŗŠ°Š»Š°Ń†ŠøјŠ°" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -3287,11 +3306,11 @@ msgstr "" "Š±ŠøстŠµ сŠæрŠµŃ‡ŠøŠ»Šø ŠµŃŠŗŠ°Š»Š°Ń†ŠøјŠµ, Š¼Š¾Š¶ŠµŃ‚Šµ ŠŗŠ¾Ń€ŠøстŠøтŠø Š½Š°ŃˆŠµ SLA (ŠæŠ¾Š³Š»ŠµŠ“Š°Ń˜Ń‚Šµ :ref:`SLA " "`)." -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "Š•ŠŗстŠµŃ€Š½Š° Š°ŃƒŃ‚ŠµŠ½Ń‚ŠøфŠøŠŗŠ°Ń†ŠøјŠ°" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -3305,16 +3324,19 @@ msgstr "" "ŠæŠ¾Š“рŠ¶Š°Š²Š° Š²ŠøшŠµ Š¾Š“ Š“ŠµŃŠµŃ‚ ŠæрŠ¾Š²Š°Ń˜Š“ŠµŃ€Š° ŠæрŠøјŠ°Š²Ń™ŠøŠ²Š°ŃšŠ°, ŠŗŠ°Š¾ штŠ¾ су Facebook, Github, " "Gitlab, Google ŠøŠ»Šø Microsoft / Office365." -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -"`ŠŸŠ¾Š³Š»ŠµŠ“Š°Ń˜Ń‚Šµ Š½Š°ŃˆŃƒ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗу Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†Šøју Š·Š° сŠ²Šµ ŠµŠŗстŠµŃ€Š½Šµ ŠæрŠ¾Š²Š°Ń˜Š“ŠµŃ€Šµ`_." +"ŠŸŠ¾Š³Š»ŠµŠ“Š°Ń˜Ń‚Šµ Š½Š°ŃˆŃƒ :admin-docs:`Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗу Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†Šøју ` Š·Š° сŠ²Šµ ŠµŠŗстŠµŃ€Š½Šµ ŠæрŠ¾Š²Š°Ń˜Š“ŠµŃ€Šµ." -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "Exchange ŠøŠ½Ń‚ŠµŠ³Ń€Š°Ń†ŠøјŠ°" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -3326,18 +3348,19 @@ msgstr "" "ŠŗŠ¾Š½Ń‚Š°Šŗт Š°Š¶ŃƒŃ€ŠøрŠ° у Exchange-у, Š¾ŃŠ²ŠµŠ¶ŠøћŠµ сŠµ Šø Zammad, Š“Š°Ń˜ŃƒŃ›Šø Š²Š°Š¼ Š“ŠøрŠµŠŗтŠ°Š½ " "ŠæрŠøстуŠæ сŠ²ŠøŠ¼ Š²Š°ŃˆŠøŠ¼ Exchange ŠŗŠ¾Š½Ń‚Š°ŠŗтŠøŠ¼Š° ŠøŠ· Š²Š°ŃˆŠµŠ³ тŠøŠŗŠµŃ‚ сŠøстŠµŠ¼Š°." -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -"`Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ Exchange ŠøŠ½Ń‚ŠµŠ³Ń€Š°Ń†ŠøјŠø у Š½Š°ŃˆŠ¾Ń˜ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ " -"Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø`_." +"Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ Exchange ŠøŠ½Ń‚ŠµŠ³Ń€Š°Ń†ŠøјŠø :admin-docs:`у Š½Š°ŃˆŠ¾Ń˜ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ " +"Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø `." -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "Elasticsearch 7+" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " @@ -3347,7 +3370,7 @@ msgstr "" "чŠøŠ½Šø ŠæрŠ¾Ń†ŠµŃ ŠæрŠµŃ‚Ń€Š°Š¶ŠøŠ²Š°ŃšŠ° уŠ½ŃƒŃ‚Š°Ń€ Zammad-Š° суŠæŠµŃ€ Š±Ń€Š·ŠøŠ¼ (чŠ°Šŗ Šø Š·Š° сŠŗуŠæŠ¾Š²Šµ " "ŠæŠ¾Š“Š°Ń‚Š°ŠŗŠ° Š¾Š“ Š½ŠµŠŗŠ¾Š»ŠøŠŗŠ¾ тŠµŃ€Š°Š±Š°Ń˜Ń‚Š°!)." -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" @@ -3355,11 +3378,11 @@ msgstr "" "Š”ŠæŠ¾Ń˜Š»ŠµŃ€: Zammad јŠµ трŠµŠ½ŃƒŃ‚Š½Š¾ јŠµŠ“ŠøŠ½Šø тŠøŠŗŠµŃ‚ сŠøстŠµŠ¼ сŠ° фуŠ½ŠŗцŠøјŠ¾Š¼ ŠæрŠµŃ‚Ń€Š°Š³Šµ ŠŗŠ¾Ń˜Š° " "тŠ°ŠŗŠ¾Ń’Šµ чŠµŃˆŃ™Š° Šø Š“Š°Ń‚Š¾Ń‚ŠµŠŗŠµ ŠæрŠøŠ»Š¾Š³Š°!" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "**šŸ¤“ ŠžŠ²Š¾ утŠøчŠµ сŠ°Š¼Š¾ Š½Š° hosted Š¾ŠŗруŠ¶ŠµŃšŠ°!**" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." @@ -3367,15 +3390,15 @@ msgstr "" "ŠŸŃ€ŠµŠŗŠ¾ ŠŗŠ¾Ń€ŠøсŠ½ŠøŠŗŠ° сŠ° Š“Š¾Š·Š²Š¾Š»Š¾Š¼ сŠ°Š¼Š¾ Š·Š° чŠøтŠ°ŃšŠµ у Elasticsearch-у, тŠ°ŠŗŠ¾Ń’Šµ Š¼Š¾Š¶ŠµŃ‚Šµ " "ŠøŠ½Ń‚ŠµŠ³Ń€ŠøсŠ°Ń‚Šø Šø сŠ²Š¾Ń˜ Š¾Š¼ŠøљŠµŠ½Šø Š°Š»Š°Ń‚ Š·Š° ŠøŠ·Š²ŠµŃˆŃ‚Š°Š²Š°ŃšŠµ (Š½Šæр. ŠŗŠ°Š¾ штŠ¾ јŠµ Grafana)." -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "F" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "Š¤ŃƒŠ½ŠŗцŠøјŠ°" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " @@ -3385,11 +3408,11 @@ msgstr "" "су Š½Š°ŃˆŠµ ŠøŠ½Ń‚ŠµŠ³Ń€Š°Ń†ŠøјŠµ, Š°Š»Š°Ń‚Šø Š·Š° ŠæрŠ¾Š“уŠŗтŠøŠ²Š½Š¾ŃŃ‚ ŠøŠ»Šø Š°ŃŠæŠµŠŗтŠø ŠŗŠ¾Ń˜Šø штŠµŠ“Šµ Š²Ń€ŠµŠ¼Šµ. " "Š”тŠ°Š»Š½Š¾ Š“Š¾Š“Š°Ń˜ŠµŠ¼Š¾ Š½Š¾Š²Šµ фуŠ½ŠŗцŠøјŠµ сŠ° сŠ²Š°ŠŗŠøŠ¼ ŠøŠ·Š“Š°ŃšŠµŠ¼." -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "Š—Š°Ń…Ń‚ŠµŠ²Šø Š·Š° Š±ŃƒŠ“ућŠµ фуŠ½ŠŗцŠøјŠµ" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -3402,11 +3425,11 @@ msgstr "" "Š±ŠøŠ¾ Š¾Š“Š»ŠøчŠ°Š½ Š“Š¾Š“Š°Ń‚Š°Šŗ, уŠŗључŠøћŠµŠ¼Š¾ Š³Š° у Š½Š°Ńˆ ŠæŠ»Š°Š½ рŠ°Š·Š²Š¾Ń˜Š° Šø ŠæŠ¾Ń‡ŠµŃ‚Šø Š“Š° рŠ°Š“ŠøŠ¼Š¾ Š½Š° " "њŠµŠ¼Ńƒ." -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "Š”ŠæŠ¾Š½Š·Š¾Ń€ŠøсŠ°ŃšŠµ фуŠ½ŠŗцŠøјŠ°" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " @@ -3416,15 +3439,15 @@ msgstr "" "рŠ°Š·Š²Š¾Ń˜ Šø стŠ°Š²Šø јŠµ ŠæрŠø Š²Ń€Ń… Š»ŠøстŠµ сŠæŠ¾Š½Š·Š¾Ń€ŠøшућŠø јŠµ, штŠ¾ Š·Š½Š°Ń‡Šø Š“Š° ћŠµ трŠ¾ŃˆŠŗŠ¾Š²Šø " "рŠ°Š·Š²Š¾Ń˜Š° Š±ŠøтŠø ŠæŠ¾ŠŗрŠøŠ²ŠµŠ½Šø." -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "G" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "Š“Ń€ŃƒŠæŠµ" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -3439,7 +3462,7 @@ msgstr "" "ŠæрŠøстуŠæŠ° тŠøŠŗŠµŃ‚ŠøŠ¼Š° сŠµ тŠ°ŠŗŠ¾Ń’Šµ ŠŗŠ¾Š½Ń‚Ń€Š¾Š»Šøшу ŠæрŠµŠŗŠ¾ Š³Ń€ŃƒŠæŠ°. ŠœŠ¾Š³ŃƒŃ›Šµ Š“Š¾Š·Š²Š¾Š»Šµ су ā€žŠæуŠ½ " "ŠæрŠøстуŠæā€œ, ā€žŃŠ°Š¼Š¾ Š·Š° чŠøтŠ°ŃšŠµā€œ Šø ā€žŠ±ŠµŠ· ŠæрŠøстуŠæŠ°ā€œ." -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " @@ -3448,15 +3471,15 @@ msgstr "" "ŠŠŗŠ¾ стŠµ рŠ°Š½ŠøјŠµ рŠ°Š“ŠøŠ»Šø сŠ° OTRS сŠøстŠµŠ¼Š¾Š¼, Š¼Š¾Š¶Š“Š° сŠµ сŠµŃ›Š°Ń‚Šµ ŠæрŠøŠ½Ń†ŠøŠæŠ° \"рŠµŠ“Š¾Š²Š°\". " "Š“Ń€ŃƒŠæŠµ у Zammad-у су ŠøстŠµ ŠŗŠ°Š¾ Šø рŠµŠ“Š¾Š²Šø у OTRS-у." -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "`Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ у Š½Š°ŃˆŠ¾Ń˜ сŠµŠŗцŠøјŠø Š¾ Š³Ń€ŃƒŠæŠ°Š¼Š°`_." -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "Grafana" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " @@ -3466,29 +3489,29 @@ msgstr "" "ŠæŠ»Š°Š½Ńƒ Š¼Š¾Š³Ńƒ Š“Š° јŠµ ŠøŠ½Ń‚ŠµŠ³Ń€Šøшу у сŠ²Š¾Ń˜Ńƒ ŠøŠ½ŃŃ‚Š°Š½Ń†Ńƒ Šø Š“Š¾Š±Šøју Š“ŠµŃ‚Š°Ń™Š½Ńƒ Š°Š½Š°Š»ŠøтŠøŠŗу Š¾ " "сŠ²Š¾Š¼ учŠøŠ½Šŗу." -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "**šŸ¤“ ŠšŠ¾Ń€ŠøсŠ½ŠøцŠø ŠŗŠ¾Ń˜Šø сŠ°Š¼Šø хŠ¾ŃŃ‚ŃƒŃ˜Ńƒ**" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "ŠŸŠ¾Š²ŠµŠ·ŠøŠ²Š°ŃšŠµ Grafana-Šµ сŠ° Elasticssearch јŠµ Š¼Š¾Š³ŃƒŃ›Š° Šø у Š»ŠøчŠ½Š¾Ń˜ ŠøŠ·Š²ŠµŠ“Š±Šø." -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -"`Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ тŠ¾Š¼Šµ ŠŗŠ°ŠŗŠ¾ Š“Š° Š“Š¾Š“Š°Ń‚Šµ Grafana ŠŗŠ¾Š½Ń‚Ń€Š¾Š»Š½Šµ тŠ°Š±Š»Šµ Š·Š° Zammad у " -"Š½Š°ŃˆŠ¾Ń˜ Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø`_." +"Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ тŠ¾Š¼Šµ ŠŗŠ°ŠŗŠ¾ Š“Š° Š“Š¾Š“Š°Ń‚Šµ Grafana ŠŗŠ¾Š½Ń‚Ń€Š¾Š»Š½Šµ тŠ°Š±Š»Šµ Š·Š° Zammad :docs:" +"`у Š½Š°ŃˆŠ¾Ń˜ Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø `." -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "Github" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " @@ -3498,7 +3521,7 @@ msgstr "" "ŠšŠ¾Ń€ŠøстŠø Git, сŠ¾Ń„Ń‚Š²ŠµŃ€ ŠŗŠ¾Ń˜Šø ŠæрŠ°Ń‚Šø ŠæрŠ¾Š¼ŠµŠ½Šµ у сŠŗуŠæŠ¾Š²ŠøŠ¼Š° Š“Š°Ń‚Š¾Ń‚ŠµŠŗŠ°. ŠžŠ²Š“Šµ у Zammad-" "у, Š¼Šø Š³Š° ŠŗŠ¾Ń€ŠøстŠøŠ¼Š¾ ŠŗŠ°Š¾ сŠæрŠµŠ¼ŠøштŠµ Š½Š°ŃˆŠµ Š°ŠæŠ»ŠøŠŗŠ°Ń†ŠøјŠµ." -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " @@ -3508,11 +3531,11 @@ msgstr "" "тŠµŃ…Š½Š¾Š»Š¾Š³ŠøјŠµ ŠøŠ· цŠµŠ»Š¾Š³ сŠ²ŠµŃ‚Š° Š“Š¾ŠæрŠøŠ½Š¾ŃŠµ њŠµŠ³Š¾Š²Š¾Š¼ рŠ°Š·Š²Š¾Ń˜Ńƒ. Github јŠµ Š¼ŠµŃŃ‚Š¾ Š³Š“Šµ сŠµ " "сŠ°Š² труŠ“ ŠŗŠ¾Š¾Ń€Š“ŠøŠ½ŠøшŠµ." -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "`ŠžŠ²Š“Šµ Š¼Š¾Š¶ŠµŃ‚Šµ ŠæрŠ¾Š½Š°Ń›Šø сŠæрŠµŠ¼ŠøштŠµ`_." -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " @@ -3523,21 +3546,23 @@ msgstr "" "ŠøŠ½Ń„Š¾Ń€Š¼Š°Ń†ŠøјŠµ Š¾ Š²Š°ŃˆŠøŠ¼ ŠæрŠ¾Š±Š»ŠµŠ¼ŠøŠ¼Š° Š“ŠøрŠµŠŗтŠ½Š¾ у тŠøŠŗŠµŃ‚ сŠøстŠµŠ¼Ńƒ, ŠŗŠ°Š¾ штŠ¾ су стŠ°Ń‚ŃƒŃŠø " "ŠøŠ»Šø Š¾Š“Š³Š¾Š²Š¾Ń€Š½Šµ Š¾ŃŠ¾Š±Šµ." -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -"`ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ Github ŠøŠ½Ń‚ŠµŠ³Ń€Š°Ń†ŠøјŠø у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ " -"Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø`_, Š°ŠŗŠ¾ стŠµ Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€, Š¼Š¾Š¶ŠµŃ‚Šµ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ фуŠ½ŠŗцŠøŠ¾Š½Š°Š»Š½Š¾ŃŃ‚Šø у " -"сŠµŠŗцŠøјŠø :doc:`/extras/github-gitlab-integration`." +"ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ Github ŠøŠ½Ń‚ŠµŠ³Ń€Š°Ń†ŠøјŠø :admin-docs:`у " +"Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø `, Š°ŠŗŠ¾ стŠµ " +"Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€, Š¼Š¾Š¶ŠµŃ‚Šµ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ фуŠ½ŠŗцŠøŠ¾Š½Š°Š»Š½Š¾ŃŃ‚Šø у сŠµŠŗцŠøјŠø :doc:`/extras/" +"github-gitlab-integration`." -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "Gitlab" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." @@ -3545,7 +3570,7 @@ msgstr "" "Gitlab јŠµ сŠ»ŠøчŠ°Š½ Github-у. ŠžŠ²Š“Šµ у Zammad-у, Š¼Šø Š³Š° ŠŗŠ¾Ń€ŠøстŠøŠ¼Š¾ Š·Š° Š½Š°Ńˆ ŠøŠ½Ń‚ŠµŃ€Š½Šø " "рŠ°Š·Š²Š¾Ń˜." -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " @@ -3555,29 +3580,31 @@ msgstr "" "Š¾Š¼ тŠ°ŠŗŠ¾ Š“Š° сŠµ сŠ²Šø њŠøхŠ¾Š²Šø ŠæрŠ¾Š±Š»ŠµŠ¼Šø Šø Š¾Š“Š³Š¾Š²Š°Ń€Š°Ń˜ŃƒŃ›Šµ ŠæрŠ¾Š¼ŠµŠ½Šµ Š¾Š“рŠ°Š¶Š°Š²Š°Ń˜Ńƒ у Š¾Š±Š° " "сŠøстŠµŠ¼Š°." -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -"`ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ Gitlab-у у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ " -"Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø`_, Š°ŠŗŠ¾ стŠµ Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€, Š¼Š¾Š¶ŠµŃ‚Šµ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ фуŠ½ŠŗцŠøŠ¾Š½Š°Š»Š½Š¾ŃŃ‚Šø у " -"сŠµŠŗцŠøјŠø :doc:`/extras/github-gitlab-integration`." +"ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ Gitlab-у :admin-docs:`у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ " +"Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø `, Š°ŠŗŠ¾ стŠµ Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€, Š¼Š¾Š¶ŠµŃ‚Šµ " +"сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ фуŠ½ŠŗцŠøŠ¾Š½Š°Š»Š½Š¾ŃŃ‚Šø у сŠµŠŗцŠøјŠø :doc:`/extras/github-gitlab-" +"integration`." -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "H" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "I" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "i-doit" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3593,21 +3620,23 @@ msgstr "" "doit Š¾Š±Ń˜ŠµŠŗтŠøŠ¼Š° Š·Š° Š»Š°Šŗу рŠµŃ„ŠµŃ€ŠµŠ½Ń†Ńƒ. Š¢Š°ŠŗŠ¾Ń’Šµ Š²Š°Š¼ Š¾Š¼Š¾Š³ŃƒŃ›Š°Š²Š° Š“Š° Š¾Ń‚Š²Š¾Ń€ŠøтŠµ Zammad " "тŠøŠŗŠµŃ‚Šµ у i-doit сŠøстŠµŠ¼Ńƒ." -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -"`ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ i-doit у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ " -"Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø`_, Š°ŠŗŠ¾ стŠµ Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€, Š¼Š¾Š¶ŠµŃ‚Šµ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ фуŠ½ŠŗцŠøŠ¾Š½Š°Š»Š½Š¾ŃŃ‚Šø у " -"сŠµŠŗцŠøјŠø :doc:`/extras/i-doit-track-company-property`." +"ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ i-doit :admin-docs:`у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ " +"Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø `, Š°ŠŗŠ¾ стŠµ Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€, Š¼Š¾Š¶ŠµŃ‚Šµ " +"сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ фуŠ½ŠŗцŠøŠ¾Š½Š°Š»Š½Š¾ŃŃ‚Šø у сŠµŠŗцŠøјŠø :doc:`/extras/i-doit-track-company-" +"property`." -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "Icinga" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " @@ -3617,15 +3646,15 @@ msgstr "" "ŠøŠ½Ń„Ń€Š°ŃŃ‚Ń€ŃƒŠŗтурŠµ Š¾Ń€Š³Š°Š½ŠøŠ·Š°Ń†ŠøјŠµ. ŠœŠ¾Š¶Šµ сŠµ ŠøŠ½Ń‚ŠµŠ³Ń€ŠøсŠ°Ń‚Šø у Zammad тŠ°ŠŗŠ¾ Š“Š° Š¾Ń‚Š²Š°Ń€Š° " "тŠøŠŗŠµŃ‚ у сŠ»ŃƒŃ‡Š°Ń˜Ńƒ сŠøтуŠ°Ń†ŠøјŠµ уŠæŠ¾Š·Š¾Ń€ŠµŃšŠ°." -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "`Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ у Š½Š°ŃˆŠ¾Ń˜ сŠµŠŗцŠøјŠø Š¾ Icinga-Šø`_." -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "Š”ŠøстŠµŠ¼ Š·Š° ŠæрŠ°Ń›ŠµŃšŠµ ŠæрŠ¾Š±Š»ŠµŠ¼Š°" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." @@ -3633,7 +3662,7 @@ msgstr "" "Š”ŠøстŠµŠ¼Šø Š·Š° ŠæрŠ°Ń›ŠµŃšŠµ ŠæрŠ¾Š±Š»ŠµŠ¼Š° Š¾Š±ŠøчŠ½Š¾ ŠæрŠ°Ń‚Šµ ŠæрŠ¾Ń†ŠµŃŠµ Š½Š° тŠµŃ…Š½ŠøчŠŗŠ¾Š¼ Š½ŠøŠ²Š¾Ńƒ. Š”Š²Š° " "Š½Š°Ń˜ŠæŠ¾Š·Š½Š°Ń‚ŠøјŠ° ŠæрŠøŠ¼ŠµŃ€Š° су Github Šø Gitlab." -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " @@ -3643,19 +3672,19 @@ msgstr "" "тŠøŠŗŠµŃ‚ сŠøстŠµŠ¼, фŠ¾ŠŗусŠøрŠ° сŠµ Š½Š° ŠŗŠ¾Š¼ŃƒŠ½ŠøŠŗŠ°Ń†Šøју Š½Š° Š½ŠøŠ²Š¾Ńƒ ŠŗŠ¾Ń€ŠøсŠ½ŠøŠŗŠ°, Š° Š½Šµ Š½Š° " "тŠµŃ…Š½ŠøчŠŗŠ¾Š¼ Š½ŠøŠ²Š¾Ńƒ." -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "J" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "K" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "Š‘Š°Š·Š° Š·Š½Š°ŃšŠ°" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " @@ -3665,7 +3694,7 @@ msgstr "" "штŠ¾ јŠµ Zammad Š±Š°Š·Š° Š·Š½Š°ŃšŠ°. Š”Š°ŠŗуŠæљŠ° сŠ²Šµ Š²Š°Š¶Š½Šµ ŠøŠ½Ń„Š¾Ń€Š¼Š°Ń†ŠøјŠµ: Š“ŠµŃ„ŠøŠ½ŠøцŠøјŠµ, " "ŠæрŠ¾Ń†ŠµŃŠµ, уŠæутстŠ²Š°, Š¾Ń€Š³Š°Š½ŠøŠ³Ń€Š°Š¼Šµ ŠøтŠ“." -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3677,21 +3706,23 @@ msgstr "" "ŠæрŠøŠ¼ŠµŃ€) ŠøŠ»Šø Š“Š° Šøх сŠ°Ń‡ŃƒŠ²Š°Ń‚Šµ Š·Š° сŠ²Š¾Ń˜ тŠøŠ¼ (Š½Šæр. Š·Š° ŠøŠ½Ń‚ŠµŃ€Š½Šµ ŠæрŠ¾Ń†ŠµŃŠµ ŠøŠ»Šø " "ŠøŠ½Ń„Š¾Ń€Š¼Š°Ń†ŠøјŠµ Š¾ тŠøŠ¼Ńƒ)." -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -"`ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ Š±Š°Š·Šø Š·Š½Š°ŃšŠ° у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ " -"Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø`_, Š°ŠŗŠ¾ стŠµ Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€, Š¼Š¾Š¶ŠµŃ‚Šµ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ фуŠ½ŠŗцŠøŠ¾Š½Š°Š»Š½Š¾ŃŃ‚Šø у " -"Š½Š°ŃˆŠ¾Ń˜ сŠµŠŗцŠøјŠø :doc:`/extras/knowledge-base`." +"ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ Š±Š°Š·Šø Š·Š½Š°ŃšŠ° :admin-docs`у " +"Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø `, Š°ŠŗŠ¾ стŠµ " +"Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€, Š¼Š¾Š¶ŠµŃ‚Šµ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ фуŠ½ŠŗцŠøŠ¾Š½Š°Š»Š½Š¾ŃŃ‚Šø у Š½Š°ŃˆŠ¾Ń˜ сŠµŠŗцŠøјŠø :doc:`/" +"extras/knowledge-base`." -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "Kibana" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " @@ -3701,7 +3732,7 @@ msgstr "" "ŠŗŠ¾Ń˜Š° сŠµ фŠ¾ŠŗусŠøрŠ° Š½Š° ŠæрŠ¾Ń†ŠµŠ½Ńƒ ŠæŠ¾Š“Š°Ń‚Š°ŠŗŠ°. Š Š°Š·Š²ŠøŠ¾ ју јŠµ Elastic, Š·Š±Š¾Š³ чŠµŠ³Š° Š½ŠøјŠµ " "ŠøŠ·Š½ŠµŠ½Š°Ń’ŠµŃšŠµ штŠ¾ Š·Š° сŠ²Š¾Ń˜Ńƒ Š°Š½Š°Š»ŠøтŠøŠŗу ŠŗŠ¾Ń€ŠøстŠø ŠæŠ¾Š“Š°Ń‚ŠŗŠµ ŠøŠ· Elasticsearch-Š°." -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." @@ -3709,23 +3740,23 @@ msgstr "" "Kibana сŠµ Š¼Š¾Š¶Šµ ŠøŠ½Ń‚ŠµŠ³Ń€ŠøсŠ°Ń‚Šø сŠ° Zammad-Š¾Š¼, Š¾Š¼Š¾Š³ŃƒŃ›Š°Š²Š°Ń˜ŃƒŃ›Šø Š“Š° сŠµ ŠæŠ¾Š“Š°Ń†Šø ŠøŠ· тŠøŠŗŠµŃ‚ " "сŠøстŠµŠ¼Š° Š¼Š°ŠæŠøрŠ°Ń˜Ńƒ у Š°Š»Š°Ń‚Šŗу Š·Š° ŠøŠ·Š²ŠµŃˆŃ‚Š°Š²Š°ŃšŠµ." -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "**šŸ¤“ ŠžŠ²Š¾ сŠµ Š½Šµ Š¾Š“Š½Š¾ŃŠø Š½Š° SaaS Zammad ŠøŠ½ŃŃ‚Š°Š½Ń†Šµ.**" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "`Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ у Š½Š°ŃˆŠ¾Ń˜ сŠµŠŗцŠøјŠø Š¾ Kibana-Šø`_." -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "L" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "LDAP" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " @@ -3735,19 +3766,23 @@ msgstr "" "Š²Š°ŃˆŠøŠ¼ ŠŗŠ¾Ń€ŠøсŠ½ŠøцŠøŠ¼Š° уŠ½ŃƒŃ‚Š°Ń€ Zammad-Š°. ŠœŠ¾Š³ŃƒŃ›Š° јŠµ Šø Š°ŃƒŃ‚ŠµŠ½Ń‚ŠøфŠøŠŗŠ°Ń†ŠøјŠ° ŠŗŠ¾Ń€ŠøсŠ½ŠøŠŗŠ° " "ŠæутŠµŠ¼ LDAP Šø Š¼Š°ŠæŠøрŠ°ŃšŠµ LDAP уŠ»Š¾Š³Š° у Zammad уŠ»Š¾Š³Šµ." -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." -msgstr "`Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ LDAP ŠøŠ½Ń‚ŠµŠ³Ń€Š°Ń†ŠøјŠø у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." +msgstr "" +"Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ LDAP ŠøŠ½Ń‚ŠµŠ³Ń€Š°Ń†ŠøјŠø :admin-docs:`у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ " +"Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø `." -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "M" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "ŠœŠ°ŠŗрŠ¾" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3759,7 +3794,7 @@ msgstr "" "ŠæŠ¾ŃŠµŠ±Š½Š¾. Š¢Š¾ штŠµŠ“Šø Š¾Š³Ń€Š¾Š¼Š½Ńƒ ŠŗŠ¾Š»ŠøчŠøŠ½Ńƒ Š²Ń€ŠµŠ¼ŠµŠ½Š° Šø Š¾ŃŠøŠ³ŃƒŃ€Š°Š²Š° Š“Š° Š½ŠøјŠµŠ“Š°Š½ ŠŗŠ¾Ń€Š°Šŗ Š½ŠµŃ›Šµ " "Š±ŠøтŠø Š·Š°Š±Š¾Ń€Š°Š²Ń™ŠµŠ½." -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3771,21 +3806,21 @@ msgstr "" "Š¼Š°ŠŗрŠ¾, сŠ²Šµ Š¾Š²Š¾ сŠµ Š¼Š¾Š¶Šµ урŠ°Š“ŠøтŠø сŠ°Š¼Š¾ јŠµŠ“Š½Š¾Š¼ рŠ°Š“њŠ¾Š¼. ŠœŠ°ŠŗрŠ¾Šø сŠµ Š¼Š¾Š³Ńƒ ŠŗŠ¾Ń€ŠøстŠøтŠø " "у ŠæрŠøŠŗŠ°Š·Ńƒ тŠøŠŗŠµŃ‚Š° ŠøŠ»Šø у Š¾ŠŗŠ²Šøру ŠæрŠµŠ³Š»ŠµŠ“Š° (ŠŗŠ¾Ń€ŠøстŠµŃ›Šø Š²ŠøшŠµŃŃ‚Ń€ŃƒŠŗŠø ŠøŠ·Š±Š¾Ń€)." -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -"`ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ Š¾ Š¼Š°ŠŗрŠ¾ŠøŠ¼Š° у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ " -"Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø`_, Š°ŠŗŠ¾ стŠµ Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€ Š¼Š¾Š¶ŠµŃ‚Šµ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ фуŠ½ŠŗцŠøŠ¾Š½Š°Š»Š½Š¾ŃŃ‚Šø у " -"сŠµŠŗцŠøјŠø :doc:`/advanced/macros`." +"ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ Š¾ Š¼Š°ŠŗрŠ¾ŠøŠ¼Š° :admin-docs:`у " +"Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø `, Š°ŠŗŠ¾ стŠµ Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€ " +"Š¼Š¾Š¶ŠµŃ‚Šµ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ фуŠ½ŠŗцŠøŠ¾Š½Š°Š»Š½Š¾ŃŃ‚Šø у сŠµŠŗцŠøјŠø :doc:`/advanced/macros`." -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "Š”Š¾Š“Š°Ń‚Š°Šŗ Š¼ŠøŠ³Ń€Š°Ń†ŠøјŠµ / Š§Š°Ń€Š¾Š±ŃšŠ°Šŗ Š·Š° Š¼ŠøŠ³Ń€Š°Ń†Šøју" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3797,11 +3832,11 @@ msgstr "" "чŠ°Ń€Š¾Š±ŃšŠ°ŠŗŠµ Š·Š° Š¼ŠøŠ³Ń€Š°Ń†Šøју ŠŗŠ¾Ń˜Šø ŠæŠ¾Š¼Š°Š¶Ńƒ ŠæрŠø Š¼ŠøŠ³Ń€Š°Ń†ŠøјŠø сŠ²Šøх ŠæŠ¾Š“Š°Ń‚Š°ŠŗŠ° јŠµŠ“Š½ŠøŠ¼ " "ŠæрŠøтŠøсŠŗŠ¾Š¼ Š½Š° Š“уŠ³Š¼Šµ." -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "Monit" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " @@ -3811,15 +3846,15 @@ msgstr "" "ŠæŠ¾Š“ŠµŃˆŠ°Š²Š°ŃšŠµ Šø јŠ°Šŗу Š·Š°Ń˜ŠµŠ“Š½Šøцу. ŠœŠ¾Š¶ŠµŃ‚Šµ јŠµ ŠøŠ½Ń‚ŠµŠ³Ń€ŠøсŠ°Ń‚Šø сŠ° Zammad-Š¾Š¼ ā€“ Š½Š° Š¾Š²Š°Ń˜ " "Š½Š°Ń‡ŠøŠ½, тŠøŠŗŠµŃ‚ сŠµ Š¾Ń‚Š²Š°Ń€Š° сŠ²Š°ŠŗŠø Šæут ŠŗŠ°Š“Š° ŠæрŠøŠ¼ŠøтŠµ ŠøŠ¼ŠµŃ˜Š» у Monit-у." -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "`Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ у Š½Š°ŃˆŠ¾Ń˜ сŠµŠŗцŠøјŠø Š¾ Monit-у`_." -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "ŠŸŠ¾Š¼ŠøњŠ°ŃšŠ°" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " @@ -3829,19 +3864,19 @@ msgstr "" "у тŠøŠŗŠµŃ‚Ńƒ. Š”Š°Š¼Š¾ уŠŗуцŠ°Ń˜Ń‚Šµ ``@@`` Šø ŠøŠ¼Šµ. Š˜Š·Š°Š±Ń€Š°Š½Š° Š¾ŃŠ¾Š±Š° ћŠµ Š±ŠøтŠø Š¾Š±Š°Š²ŠµŃˆŃ‚ŠµŠ½Š° Šø Š¾Š“ " "тŠ°Š“Š° ћŠµ Š±ŠøтŠø ŠæрŠµŃ‚ŠæŠ»Š°Ń›ŠµŠ½Š° Š½Š° тŠøŠŗŠµŃ‚." -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ у Š½Š°ŃˆŠ¾Ń˜ сŠµŠŗцŠøјŠø :ref:`mentions`." -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "N" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "Nagios" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3853,15 +3888,15 @@ msgstr "" "Nagios сŠµ Š¼Š¾Š¶Šµ ŠøŠ½Ń‚ŠµŠ³Ń€ŠøсŠ°Ń‚Šø сŠ° Zammad-Š¾Š¼ тŠ°ŠŗŠ¾ Š“Š° сŠµ тŠøŠŗŠµŃ‚ Š¾Ń‚Š²Š°Ń€Š° у сŠ»ŃƒŃ‡Š°Ń˜Ńƒ " "уŠæŠ¾Š·Š¾Ń€ŠµŃšŠ°." -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "`Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ у Š½Š°ŃˆŠ¾Ń˜ сŠµŠŗцŠøјŠø Š¾ Nagios-у`_." -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "O" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3874,7 +3909,7 @@ msgstr "" "Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€Š°. Š£ Š¾Š²Š¾Š¼ сŠ»ŃƒŃ‡Š°Ń˜Ńƒ, ŠæрŠµŠæŠ¾Ń€ŃƒŃ‡ŃƒŃ˜Šµ сŠµ Š“Š° Š¾ŃŃ‚Š°Š²ŠøтŠµ Š½Š°ŠæŠ¾Š¼ŠµŠ½Ńƒ Š¾ " "ŠæрŠøŠ¼Š¾ŠæрŠµŠ“Š°Ń˜Šø у тŠøŠŗŠµŃ‚Ńƒ ŠŗŠ°ŠŗŠ¾ Š±Šø Š½Š¾Š²Šø Š²Š»Š°ŃŠ½ŠøŠŗ Š·Š½Š°Š¾ штŠ° сŠµ Š¾Š“ њŠµŠ³Š° Š¾Ń‡ŠµŠŗујŠµ." -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" @@ -3882,11 +3917,11 @@ msgstr "" "Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ Š²Š»Š°ŃŠ½ŠøцŠøŠ¼Š° тŠøŠŗŠµŃ‚Š° у сŠµŠŗцŠøјŠø :doc:`/basics/service-ticket/" "settings`." -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "ŠžŃ€Š³Š°Š½ŠøŠ·Š°Ń†ŠøјŠ°" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3898,15 +3933,15 @@ msgstr "" "ŠæрŠøјŠ°Š²Šø Š½Š° ŠŗŠ¾Ń€ŠøсŠ½ŠøчŠŗŠø ŠøŠ½Ń‚ŠµŃ€Ń„ŠµŃ˜Ń, Š¾Š²Š°Ń˜ ŠŗŠ¾Ń€ŠøсŠ½ŠøŠŗ ŠøŠ¼Š° ŠæрŠøстуŠæ сŠ²ŠøŠ¼ тŠøŠŗŠµŃ‚ŠøŠ¼Š° " "сŠ²Š¾Ń˜Šµ Š¾Ń€Š³Š°Š½ŠøŠ·Š°Ń†ŠøјŠµ." -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "P" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "ŠžŠ“Š½Š¾Ń Š½Š°Š“рŠµŃ’ŠµŠ½Šø/ŠæŠ¾Š“рŠµŃ’ŠµŠ½Šø" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3918,18 +3953,18 @@ msgstr "" "тŠ°Š“Š° Š±ŠøтŠø сŠ¼Š°Ń‚Ń€Š°Š½ Š½Š°Š“рŠµŃ’ŠµŠ½ŠøŠ¼, Š° тŠøŠŗŠµŃ‚Šø сŠ° срŠ¾Š“Š½ŠøŠ¼ ŠæŠ¾Š“тŠµŠ¼Š°Š¼Š° су ŠæŠ¾Š“рŠµŃ’ŠµŠ½Šø. " "Š£Š·Š³Ń€ŠµŠ“, Š½Š° ŠøстŠø Š½Š°Ń‡ŠøŠ½ Š¼Š¾Š¶ŠµŃ‚Šµ сŠæŠ¾Ń˜ŠøтŠø Š“Š²a тŠøŠŗŠµŃ‚Š° у јŠµŠ“Š°Š½." -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" "Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ Š¾Š²Š¾Ń˜ фуŠ½ŠŗцŠøјŠø у сŠµŠŗцŠøјŠø :doc:`/advanced/ticket-actions/link`." -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "Placetel" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3941,7 +3976,7 @@ msgstr "" "Šø ŠæŠ¾Š·Š¾Š²ŠµŃ‚Šµ Š½ŠµŠŗŠ¾Š³Š° Š“ŠøрŠµŠŗтŠ½Š¾ Š½Š° њŠøхŠ¾Š² Š¼Š¾Š±ŠøŠ»Š½Šø ŠøŠ»Šø фŠøŠŗсŠ½Šø тŠµŠ»ŠµŃ„Š¾Š½, Š° Š“Š° Šø Š“Š°Ń™Šµ " "ŠøŠ¼Š°Ń‚Šµ сŠ²Ńƒ ŠŗŠ¾Š¼ŃƒŠ½ŠøŠŗŠ°Ń†Šøју Š½Š° јŠµŠ“Š½Š¾Š¼ Š¼ŠµŃŃ‚Ńƒ (тј. Zammad)." -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3953,7 +3988,7 @@ msgstr "" "ŠøŠ“ŠµŠ½Ń‚ŠøфŠøŠŗују Š“ŠøрŠµŠŗтŠ½Š¾ ŠæŠ¾ ID-у ŠæŠ¾Š·ŠøŠ²Š°Š¾Ń†Š° - ŠŗључŠ½Š¾Ń˜ фуŠ½ŠŗцŠøјŠø ŠŗŠ¾Ń˜Š° Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€ŠøŠ¼Š° " "штŠµŠ“Šø Š¼Š½Š¾Š³Š¾ Š²Ń€ŠµŠ¼ŠµŠ½Š° ŠæрŠøŠ»ŠøŠŗŠ¾Š¼ Š“Š¾Š“ŠµŃ™ŠøŠ²Š°ŃšŠ° ŠæŠ¾Š·ŠøŠ²Š°." -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" @@ -3962,7 +3997,7 @@ msgstr "" "ŠžŠæŠµŃ€Š°Ń‚ŠµŃ€Šø Š¼Š¾Š³Ńƒ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ Š¾Š²Š¾Ń˜ фуŠ½ŠŗцŠøјŠø у сŠµŠŗцŠøјŠø :doc:`/extras/caller-" "log`." -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." @@ -3970,19 +4005,19 @@ msgstr "" "Š”Š²Š°ŠŗŠø тŠøŠŗŠµŃ‚ Š“Š¾Š±ŠøјŠ° ŠæрŠøŠ¾Ń€ŠøтŠµŃ‚. ŠŸŠ¾Š“рŠ°Š·ŃƒŠ¼ŠµŠ²Š°Š½Š¾, ŠæрŠøŠ¾Ń€ŠøтŠµŃ‚ јŠµ 2 (Š½Š¾Ń€Š¼Š°Š»Š°Š½). ŠŠ»Šø " "Š¼Š¾Š¶Šµ сŠµ ŠæрŠ¾Š¼ŠµŠ½ŠøтŠø Š½Š° 1 (Š½ŠøŠ·Š°Šŗ) ŠøŠ»Šø 3 (Š²ŠøсŠ¾Šŗ)." -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "Q" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "R" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "Š£Š»Š¾Š³Š°" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." @@ -3990,7 +4025,7 @@ msgstr "" "Š”Š²Š°ŠŗŠ¾ ŠŗŠ¾ сŠµ ŠæрŠøјŠ°Š²Šø у Zammad ŠøŠ¼Š° уŠ½Š°ŠæрŠµŠ“ Š“ŠµŃ„ŠøŠ½ŠøсŠ°Š½Ńƒ уŠ»Š¾Š³Ńƒ. ŠŸŠ¾ŃŃ‚Š¾Ń˜Šµ трŠø тŠøŠæŠ°: " "admin, agent Šø customer." -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." @@ -3998,7 +4033,7 @@ msgstr "" "ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø (admin) ŠøŠ¼Š°Ń˜Ńƒ Š½Š°Ń˜Š²ŠøшŠµ ŠæрŠ°Š²Š°: Š¼Š¾Š³Ńƒ Š“Š° Š“ŠµŃ„ŠøŠ½Šøшу уŠ»Š¾Š³Šµ, Š“Š¾Š·Š²Š¾Š»Šµ " "Šø ŠæŠ¾Š“ŠµŃˆŠ°Š²Š°ŃšŠ° Š·Š° цŠµŠ¾ тŠøŠ¼ Šø ŠøŠ½ŃŃ‚Š°Š½Ń†Ńƒ." -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." @@ -4006,7 +4041,7 @@ msgstr "" "ŠžŠæŠµŃ€Š°Ń‚ŠµŃ€Šø (agent) Š¼Š¾Š³Ńƒ Š“Š° ŠæрŠµŠ³Š»ŠµŠ“Š°Ń˜Ńƒ Šø урŠµŃ’ŃƒŃ˜Ńƒ тŠøŠŗŠµŃ‚Šµ, Š°Š»Šø Š½Šµ Š¼Š¾Š³Ńƒ Š“Š° Š¼ŠµŃšŠ°Ń˜Ńƒ " "Š±ŠøŠ»Š¾ ŠŗŠ¾Ń˜Šµ Š“руŠ³Š° ŠæŠ¾Š“ŠµŃˆŠ°Š²Š°ŃšŠ° Š¾ŃŠøŠ¼ Š¾Š½Šøх у сŠ²Š¾Ń˜ŠøŠ¼ ŠæрŠ¾Ń„ŠøŠ»ŠøŠ¼Š°." -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." @@ -4014,11 +4049,11 @@ msgstr "" "ŠšŠ»ŠøјŠµŠ½Ń‚Šø (customer) Š¼Š¾Š³Ńƒ Š“Š° Š²ŠøŠ“Šµ стŠ°ŃšŠµ сŠ²Š¾Ń˜Šøх ŠŗŠ°Ń€Š°Ń‚Š° у сŠ²Š¾Š¼ ŠøŠ½Š“ŠøŠ²ŠøŠ“уŠ°Š»Š½Š¾Š¼ " "ŠøŠ½Ń‚ŠµŃ€Ń„ŠµŃ˜ŃŃƒ ŠŗŠ»ŠøјŠµŠ½Ń‚Š°." -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "Š˜Š·Š“Š°ŃšŠµ" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." @@ -4026,7 +4061,7 @@ msgstr "" "Š”Š²Š°ŠŗŠøх Š½ŠµŠŗŠ¾Š»ŠøŠŗŠ¾ Š¼ŠµŃŠµŃ†Šø Š½Š° сŠ²ŠµŃ‚ Š“Š¾Š½Š¾ŃŠøŠ¼Š¾ Š½Š¾Š²Ńƒ Š²ŠµŃ€Š·Šøју Zammad-Š°, ŠŗŠ¾Ń˜Š° сŠµ Š·Š¾Š²Šµ " "ŠøŠ·Š“Š°ŃšŠµ. Š”Š²Šµ јŠµ ŠæŠ¾Ń‡ŠµŠ»Š¾ сŠ° Zammad 1.0." -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -4038,15 +4073,15 @@ msgstr "" "ŠæрŠ¾Š¼ŠµŠ½Šµ. Š”Š¾Š“Š°Ń‚Š½Š° ŠøŠ·Š“Š°ŃšŠ° сŠµ ŠøŠ½ŃŃ‚Š°Š»ŠøрŠ°Ń˜Ńƒ ŠæрŠµŠŗŠ¾ њŠøх (ŠŗŠ°Š¾ штŠ¾ су 1.1, 2.1, ŠøтŠ“) " "Šø Š“Š¾Š½Š¾ŃŠµ Š¼Š°ŃšŠ° Š°Š¶ŃƒŃ€ŠøрŠ°ŃšŠ°." -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "Š”" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "SSO" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " @@ -4057,21 +4092,21 @@ msgstr "" "ŠæрŠ¾Ń†ŠµŃ чŠøŠ½Šµ Š»Š°ŠŗŠøŠ¼ Šø сŠøŠ³ŃƒŃ€Š½ŠøŠ¼. Zammad трŠµŠ½ŃƒŃ‚Š½Š¾ ŠæŠ¾Š“рŠ¶Š°Š²Š° SSO ŠæрŠµŠŗŠ¾ SAML Šø " "Shibboleth." -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" "šŸ¤“ ŠšŠ¾Ń€ŠøсŠ½ŠøцŠø ŠŗŠ¾Ń˜Šø сŠ°Š¼Šø хŠ¾ŃŃ‚ŃƒŃ˜Ńƒ тŠ°ŠŗŠ¾Ń’Šµ Š¼Š¾Š³Ńƒ Š“Š° ŠŗŠ¾Ń€ŠøстŠµ Kerberos " "Š°ŃƒŃ‚ŠµŠ½Ń‚ŠøфŠøŠŗŠ°Ń†Šøју." -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "`ŠœŠ¾Š¶ŠµŃ‚Šµ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ SSO у Š¾Š“Š²Š¾Ń˜ŠµŠ½Š¾Ń˜ сŠµŠŗцŠøјŠø`_." -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "S/MIME" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " @@ -4081,21 +4116,22 @@ msgstr "" "Š³Š° Š°ŠŗтŠøŠ²ŠøрŠ°Ń‚Šµ у Zammad-у, ŠæŠ¾Ń€ŃƒŠŗŠµ ŠæŠ¾ŃŠ»Š°Ń‚Šµ сŠ° Zammad-Š° Š¼Š¾Š³Ńƒ Š±ŠøтŠø ŠæŠ¾Ń‚ŠæŠøсŠ°Š½Šµ Šø/" "ŠøŠ»Šø шŠøфрŠ¾Š²Š°Š½Šµ." -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -"`ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ S/MIME у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ " -"Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø`_, Š°ŠŗŠ¾ стŠµ Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€, Š¼Š¾Š¶ŠµŃ‚Šµ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ фуŠ½ŠŗцŠøŠ¾Š½Š°Š»Š½Š¾ŃŃ‚Šø у " -"сŠµŠŗцŠøјŠø :doc:`/extras/secure-email`." +"ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ S/MIME :admin-docs:`у Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ " +"Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø `, Š°ŠŗŠ¾ стŠµ Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€, " +"Š¼Š¾Š¶ŠµŃ‚Šµ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ фуŠ½ŠŗцŠøŠ¾Š½Š°Š»Š½Š¾ŃŃ‚Šø у сŠµŠŗцŠøјŠø :doc:`/extras/secure-email`." -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "Sipgate" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -4107,7 +4143,7 @@ msgstr "" "ŠæŠ¾Š²ŠµŠ¶Šµ сŠ° Š¾Š“рŠµŃ’ŠµŠ½ŠøŠ¼ Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€Š¾Š¼, ŠµŠ²ŠøŠ“ŠµŠ½Ń†ŠøјŠ° ŠæŠ¾Š·ŠøŠ²Š° ћŠµ Š²Š°Š¼ рŠµŃ›Šø Š“Š° Š»Šø јŠµ Š¾Š²Š°Ń˜ " "ŠŗŠ¾Š»ŠµŠ³Š° трŠµŠ½ŃƒŃ‚Š½Š¾ Š“Š¾ŃŃ‚ŃƒŠæŠ°Š½." -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" @@ -4116,11 +4152,11 @@ msgstr "" "ŠžŠæŠµŃ€Š°Ń‚ŠµŃ€Šø Š¼Š¾Š³Ńƒ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ Š¾Š²Š¾Ń˜ фуŠ½ŠŗцŠøјŠø у сŠµŠŗцŠøјŠø :doc:`/extras/caller-" "log`." -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "SLA" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -4132,7 +4168,7 @@ msgstr "" "Š“Š¾ŃŃ‚ŃƒŠæŠ½Š¾ŃŃ‚ Šø тŠ°Ń‡Š½Š¾ŃŃ‚. ŠšŠ¾Ń€ŠøстŠµ сŠµ рŠ°Š“Šø ŠæŠ¾ŃŃ‚Š°Š²Ń™Š°ŃšŠ° Š¾Ń‡ŠµŠŗŠøŠ²Š°ŃšŠ° Šø ŠæŠ¾Š·ŠøŠ²Š°Ń˜Ńƒ " "ŠŗŠ¾Š¼ŠæŠ°Š½ŠøјŠµ Š½Š° Š¾Š“Š³Š¾Š²Š¾Ń€Š½Š¾ŃŃ‚ Š·Š° ŠøсŠæуњŠ°Š²Š°ŃšŠµ сŠ²Š¾Ń˜Šøх Š¾Š±ŠµŃ›Š°ŃšŠ°." -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " @@ -4142,17 +4178,17 @@ msgstr "" "Š²Ń€ŠµŠ¼Šµ ŠæрŠ²Š¾Š³ Š¾Š“Š·ŠøŠ²Š°, Š¾ŃŠ²ŠµŠ¶Š°Š²Š°ŃšŠ° Šø рŠµŃˆŠµŃšŠ°. ŠšŠ°Š“Š° рŠ¾Šŗ ŠøстŠµŠŗŠ½Šµ, тŠøŠŗŠµŃ‚ ћŠµ " "ŠµŃŠŗŠ°Š»ŠøрŠ°Ń‚Šø." -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" "`Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ SLA у ŠæŠ¾ŃŠµŠ±Š½Š¾Ń˜ сŠµŠŗцŠøјŠø `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -"`ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ Š¾ тŠµŠŗстуŠ°Š»Š½ŠøŠ¼ ŠøсŠµŃ‡Ń†ŠøŠ¼Š° Š¾Š²Š“Šµ`_. " -"ŠžŠæŠµŃ€Š°Ń‚ŠµŃ€Šø Š¼Š¾Š³Ńƒ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ Š¾Š²Š¾Ń˜ фуŠ½ŠŗцŠøјŠø у сŠµŠŗцŠøјŠø :doc:`/advanced/text-" -"modules`." +"ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ Š¾ тŠµŠŗстуŠ°Š»Š½ŠøŠ¼ ŠøсŠµŃ‡Ń†ŠøŠ¼Š° :admin-docs:`Š¾Š²Š“Šµ " +"`. ŠžŠæŠµŃ€Š°Ń‚ŠµŃ€Šø Š¼Š¾Š³Ńƒ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ Š¾Š²Š¾Ń˜ фуŠ½ŠŗцŠøјŠø у " +"сŠµŠŗцŠøјŠø :doc:`/advanced/text-modules`." -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "ŠØŠ°Š±Š»Š¾Š½Šø (тŠøŠŗŠµŃ‚Š°)" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " @@ -4219,11 +4256,11 @@ msgstr "" "ŠŗрŠµŠøрŠ°Ń‚Šø шŠ°Š±Š»Š¾Š½ Š·Š° њŠøх. ŠžŠ²Š¾ јŠµ ŠŗŠ¾Ń€ŠøсŠ½Š¾ Š·Š° уŠ²Š¾Š“ у Š²Š°Ńˆ ŠæрŠ¾ŠøŠ·Š²Š¾Š“/усŠ»ŃƒŠ³Ńƒ ŠøŠ»Šø Š·Š° " "сŠ°ŃŃ‚Š°Š²Ń™Š°ŃšŠµ ŠæŠ¾Š½ŃƒŠ“Šµ. Š£ ŠæŠøтŠ°ŃšŃƒ јŠµ ŠæрŠ°Š²Š° уштŠµŠ“Š° Š²Ń€ŠµŠ¼ŠµŠ½Š°!" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "Š’ŠøшŠµ Š¼Š¾Š¶ŠµŃ‚Šµ сŠ°Š·Š½Š°Ń‚Šø у сŠµŠŗцŠøјŠø :doc:`/advanced/ticket-templates`." -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -4238,24 +4275,25 @@ msgstr "" "Š¼Š¾Š³Ńƒ сŠµ Š·Š°ŃŠ½ŠøŠ²Š°Ń‚Šø Šø Š½Š° Š²Ń€ŃŃ‚Šø Š·Š°Ń…Ń‚ŠµŠ²Š°, Š½Šæр. ŠæŠ¾Š²Ń€Š°Ń›Š°Ń˜ Š½Š¾Š²Ń†Š°, ŠæрŠ¾Š±Š»ŠµŠ¼ ŠøсŠæŠ¾Ń€ŃƒŠŗŠµ, " "Š½ŠµŃŃ‚Š°Š½Š°Šŗ рŠ¾Š±Šµā€¦" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -"`ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ Š¾ Š¾Š·Š½Š°ŠŗŠ°Š¼Š° Š¾Š²Š“Šµ`_. ŠžŠæŠµŃ€Š°Ń‚ŠµŃ€Šø Š¼Š¾Š³Ńƒ " -"сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ Š¾Š²Š¾Ń˜ фуŠ½ŠŗцŠøјŠø у сŠµŠŗцŠøјŠø :doc:`/basics/service-ticket/settings/" -"tags`." +"ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ Š¾ Š¾Š·Š½Š°ŠŗŠ°Š¼Š° :admin-docs:`Š¾Š²Š“Šµ `. ŠžŠæŠµŃ€Š°Ń‚ŠµŃ€Šø Š¼Š¾Š³Ńƒ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ Š¾ Š¾Š²Š¾Ń˜ фуŠ½ŠŗцŠøјŠø у сŠµŠŗцŠøјŠø :doc:`/" +"basics/service-ticket/settings/tags`." -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "U" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "ŠšŠ¾Ń€ŠøсŠ½ŠøŠŗ" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -4267,19 +4305,19 @@ msgstr "" "ŠøŠ½Ń„Š¾Ń€Š¼Š°Ń†ŠøјŠ°Š¼Š°. ŠšŠ¾Ń€ŠøсŠ½ŠøцŠø Š¼Š¾Š³Ńƒ ŠøŠ¼Š°Ń‚Šø рŠ°Š·Š»ŠøчŠøтŠµ уŠ»Š¾Š³Šµ, Š° стŠ°Š½Š“Š°Ń€Š“Š½Šµ Š¾ŠæцŠøјŠµ су " "agent, admin Šø customer." -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "V" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "W" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "ŠŸŠ¾Š²Ń€Š°Ń‚Š½Šø ŠæŠ¾Š·ŠøŠ²Šø" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -4291,27 +4329,29 @@ msgstr "" "Š°ŠæŠ»ŠøŠŗŠ°Ń†ŠøјŠø. ŠšŠ¾Ń€ŠøстŠøŠ¼Š¾ Šøх Š“Š° Š¾Š¼Š¾Š³ŃƒŃ›ŠøŠ¼Š¾ Š½Š°ŃˆŠøŠ¼ ŠŗŠ¾Ń€ŠøсŠ½ŠøцŠøŠ¼Š° Š“Š° Š¾Š±Š°Š²ŠµŃŃ‚Šµ уŠ“Š°Ń™ŠµŠ½Šµ " "сŠøстŠµŠ¼Šµ Š¾ Š½Š¾Š²ŠøŠ¼ ŠøŠ½Ń„Š¾Ń€Š¼Š°Ń†ŠøјŠ°Š¼Š° у Zammad-у." -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." -msgstr "`Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ ŠæŠ¾Š²Ń€Š°Ń‚Š½ŠøŠ¼ ŠæŠ¾Š·ŠøŠ²ŠøŠ¼Š° Š¾Š²Š“Šµ`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." +msgstr "" +"Š”Š°Š·Š½Š°Ń˜Ń‚Šµ Š²ŠøшŠµ Š¾ ŠæŠ¾Š²Ń€Š°Ń‚Š½ŠøŠ¼ ŠæŠ¾Š·ŠøŠ²ŠøŠ¼Š° :admin-docs:`Š¾Š²Š“Šµ `." -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "X" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "Y" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "Z" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "Zammad" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "Zammad јŠµ Š½Š°Ń˜Š±Š¾Ń™Šø тŠøŠŗŠµŃ‚ сŠøстŠµŠ¼ Š½Š° сŠ²ŠµŃ‚Ńƒ. Š˜ тŠ°Ń‡ŠŗŠ°." @@ -4335,17 +4375,19 @@ msgstr "ŠžŠ¼Š¾Š³ŃƒŃ›ŠøтŠµ ŠæŠ°Š½ŠµŠ» **ŠŸŠ¾Š·ŠøŠ²** рŠ°Š“Šø ŠæрŠøŠ¼Š°ŃšŠ° Š¾ msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "**šŸ¤” Š„Š¼? ŠŠµ Š²ŠøŠ“ŠøŠ¼ ā€žŠŸŠ¾Š·ŠøŠ²ā€œ у Š¼ŠµŠ½Šøју...**" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -"ŠžŠ²Š° фуŠ½ŠŗцŠøјŠ° јŠµ **Š¾ŠæцŠøŠ¾Š½Š°**; Š°ŠŗŠ¾ јŠµ Š½Šµ Š²ŠøŠ“ŠøтŠµ у Š³Š»Š°Š²Š½Š¾Š¼ Š¼ŠµŠ½Šøју, тŠ¾ Š·Š½Š°Ń‡Šø Š“Š° " -"јŠµ Š²Š°Ńˆ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ јŠ¾Ńˆ Š½ŠøјŠµ Š¾Š¼Š¾Š³ŃƒŃ›ŠøŠ¾. ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ у " -"Š½Š°ŃˆŠ¾Ń˜ `Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø`_." +"ŠžŠ²Š° фуŠ½ŠŗцŠøјŠ° јŠµ **Š¾ŠæцŠøŠ¾Š½Š°**; Š°ŠŗŠ¾ јŠµ Š½Šµ Š²ŠøŠ“ŠøтŠµ у ŠæŠ°Š½ŠµŠ»Ńƒ тŠøŠŗŠµŃ‚Š°, тŠ¾ Š·Š½Š°Ń‡Šø Š“Š° " +"јŠµ Š²Š°Ńˆ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ јŠ¾Ńˆ Š½ŠøјŠµ Š¾Š¼Š¾Š³ŃƒŃ›ŠøŠ¾. ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ :" +"admin-docs:`Š¾Š²Š“Šµ `." -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " @@ -4355,7 +4397,7 @@ msgstr "" "ŠøŠ½ŃŃ‚Š°Š½Ń†Ńƒ**. Š‘Ń€Š¾Ń˜ ŠæрŠøŠŗŠ°Š·Š°Š½Šøх уŠ½Š¾ŃŠ° Š·Š°Š²ŠøсŠø Š¾Š“ ŠŗŠ¾Š½Ń„ŠøŠ³ŃƒŃ€Š°Ń†ŠøјŠµ ŠŗŠ¾Ń˜Ńƒ јŠµ Š¾Š“Š°Š±Ń€Š°Š¾ " "Š²Š°Ńˆ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€." -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " @@ -4365,27 +4407,27 @@ msgstr "" "Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ ŠŗŠ¾Š½Ń„ŠøŠ³ŃƒŃ€ŠøсŠ°Š¾ ā€žŠœŠ°ŠæŠøрŠ°ŃšŠµ Š»Š¾ŠŗŠ°Š»Š° Š½Š° Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€Šµā€œ, Zammad ћŠµ Š²Š°Š¼ " "тŠ°ŠŗŠ¾Ń’Šµ ŠæŠ¾Š¼Š¾Ń›Šø тŠ¾ŠŗŠ¾Š¼ Š¾Š“Š³Š¾Š²Š°Ń€Š°ŃšŠ° Š½Š° ŠæŠ¾Š·ŠøŠ²Šµ." -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "Š”ŠøјŠ°Š»Š¾Š³ Š½Š¾Š²Š¾Š³ тŠøŠŗŠµŃ‚Š°" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "Zammad ћŠµ Š¾Ń‚Š²Š¾Ń€ŠøтŠø Š“ŠøјŠ°Š»Š¾Š³ Š½Š¾Š²Š¾Š³ тŠøŠŗŠµŃ‚Š° Š°ŠŗŠ¾:" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "Š¼Š¾Š¶Šµ Š“Š° ŠæŠ¾Š³Š¾Š“Šø јŠµŠ“Š½Š¾Š³ ŠŗŠ¾Ń€ŠøсŠ½ŠøŠŗŠ° (ŠæŠ¾Š³Š»ŠµŠ“Š°Ń˜Ń‚Šµ `Š¼Š¾Š¶Š“Š° уŠ½Š¾ŃŠµ`_)" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "Š±Ń€Š¾Ń˜ ŠæŠ¾Š·ŠøŠ²Š°Š¾Ń†Š° ŠæрŠøŠæŠ°Š“Š° ŠŗŠ¾Ń€ŠøсŠ½ŠøŠŗу ŠæŠ¾Š·Š½Š°Ń‚Š¾Š¼ Zammad-у" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "Š±Ń€Š¾Ń˜ ŠæŠ¾Š·ŠøŠ²Š°Š¾Ń†Š° јŠµ јŠ¾Ńˆ Š½ŠµŠæŠ¾Š·Š½Š°Ń‚" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." @@ -4393,11 +4435,11 @@ msgstr "" "ŠŠŗŠ¾ јŠµ ŠŗŠ¾Ń€ŠøсŠ½ŠøŠŗ ŠæŠ¾Š·Š½Š°Ń‚ Zammad-у, Š¾Š½ ћŠµ Š°ŃƒŃ‚Š¾Š¼Š°Ń‚сŠŗŠø ŠæŠ¾Š“ŠµŃŠøтŠø ŠŗŠ»ŠøјŠµŠ½Ń‚Š° тŠøŠŗŠµŃ‚Š° " "Š·Š° Š²Š°Ń. ŠžŠ²Š¾ Š¼Š¾Š¶ŠµŃ‚Šµ ŠøсŠæрŠ°Š²ŠøтŠø у Š±ŠøŠ»Š¾ ŠŗŠ¾Š¼ трŠµŠ½ŃƒŃ‚Šŗу уŠŗŠ¾Š»ŠøŠŗŠ¾ јŠµ ŠæŠ¾Ń‚Ń€ŠµŠ±Š½Š¾." -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "ŠšŠ¾Ń€ŠøсŠ½ŠøчŠŗŠø ŠæрŠ¾Ń„ŠøŠ»" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -4409,11 +4451,11 @@ msgstr "" "Zammad ŠæрŠµŃ‚ŠæŠ¾ŃŃ‚Š°Š²Ń™Š° Š“Š° су Š¾Š“рŠµŃ’ŠµŠ½Šø ŠŗŠ¾Ń€ŠøсŠ½ŠøŠŗ (сŠ°Š¼Š¾ Š°ŠŗŠ¾ јŠµ у ŠæŠøтŠ°ŃšŃƒ јŠµŠ“Š°Š½ " "ŠæрŠµŃ‚ŠæŠ¾ŃŃ‚Š°Š²Ń™ŠµŠ½Šø ŠŗŠ¾Ń€ŠøсŠ½ŠøŠŗ)." -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "Š‘Ń€Š·Š¾ Š±ŠøрŠ°ŃšŠµ" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." @@ -4421,7 +4463,7 @@ msgstr "" "ŠœŠ¾Š¶ŠµŃ‚Šµ ŠŗŠ»ŠøŠŗŠ½ŃƒŃ‚Šø Š½Š° Š±Ń€Š¾Ń˜ŠµŠ²Šµ тŠµŠ»ŠµŃ„Š¾Š½Š° (у ŠŗŠ¾Ń€ŠøсŠ½ŠøчŠŗŠøŠ¼ ŠæрŠ¾Ń„ŠøŠ»ŠøŠ¼Š° Šø ŠµŠ²ŠøŠ“ŠµŠ½Ń†ŠøјŠø " "ŠæŠ¾Š·ŠøŠ²Š°) Š“Š° Š±ŠøстŠµ Š±Ń€Š·Š¾ ŠæŠ¾Š·Š²Š°Š»Šø Š“Š¾Ń‚ŠøчŠ½Šø Š±Ń€Š¾Ń˜." -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." @@ -4429,11 +4471,11 @@ msgstr "" "ŠžŠ²Š¾ ћŠµ Š·Š°Ń…Ń‚ŠµŠ²Š°Ń‚Šø ŠøŠ»Šø сŠ¾Ń„Ń‚Š²ŠµŃ€ŃŠŗŠø тŠµŠ»ŠµŃ„Š¾Š½ŃŠŗŠø ŠŗŠ»ŠøјŠµŠ½Ń‚ ŠøŠ»Šø CTI ŠŗŠ»ŠøјŠµŠ½Ń‚ Š½Š° Š²Š°ŃˆŠµŠ¼ " "рŠ°Ń‡ŃƒŠ½Š°Ń€Ńƒ ŠŗŠ¾Ń˜Šø ŠæŠ¾Š“рŠ¶Š°Š²Š° Š¾Š²Ńƒ рŠ°Š“њу." -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "**šŸ˜• Š штŠ° су тŠ¾ ā€žŠ¼Š¾Š¶Š“Š°ā€œ уŠ½Š¾ŃŠø?**" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " @@ -4442,7 +4484,7 @@ msgstr "" "Š¢Š¾ŠŗŠ¾Š¼ сŠ²Š°ŠŗŠ¾Š“Š½ŠµŠ²Š½Šµ ŠŗŠ¾Š¼ŃƒŠ½ŠøŠŗŠ°Ń†ŠøјŠµ Š¼Š¾Š¶ŠµŃ‚Šµ Š½Š°ŠøћŠø Šø Š½Š° Š½Š¾Š²Šµ ŠŗŠ»ŠøјŠµŠ½Ń‚Šµ. ŠŸŠ¾ŃŠ»Š¾Š²Š½Šø " "ŠŗŠ¾Ń€ŠøсŠ½ŠøцŠø Š¾Š±ŠøчŠ½Š¾ шŠ°Ń™Ńƒ сŠ²Š¾Ń˜Šµ Š±Ń€Š¾Ń˜ŠµŠ²Šµ тŠµŠ»ŠµŃ„Š¾Š½Š° у ŠæŠ¾Ń‚ŠæŠøсу." -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -4456,7 +4498,7 @@ msgstr "" "Š”Š½ŠøŠ¼Š°Šŗ ŠµŠŗрŠ°Š½Š° ŠŗŠ¾Ń˜Šø ŠæрŠøŠŗŠ°Š·ŃƒŃ˜Šµ уŠ½Š¾Ń у ŠµŠ²ŠøŠ“ŠµŠ½Ń†ŠøјŠø ŠæŠ¾Š·ŠøŠ²Š° ŠŗŠ¾Ń˜Šø јŠµ ŠŗŠ»Š°ŃŠøфŠøŠŗŠ¾Š²Š°Š½ " "сŠ° ā€žŠ¼Š¾Š¶Š“Š°:ā€œ" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "šŸ‘¤ Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." @@ -4464,7 +4506,7 @@ msgstr "" "šŸ‘¤ ŠšŠ»ŠøŠŗŠ½ŠøтŠµ Š½Š° Š½ŠµŠæŠ¾Š·Š½Š°Ń‚Šµ Š±Ń€Š¾Ń˜ŠµŠ²Šµ Š“Š° **ŠŗрŠµŠøрŠ°Ń‚Šµ Š½Š¾Š²Š¾Š³ ŠŗŠ»ŠøјŠµŠ½Ń‚Š°** ŠøŠ»Šø Š¼Š¾Š¶Š“Š° " "уŠ½Š¾ŃŠµ Š·Š° **Š¾ŃŠ²ŠµŠ¶Š°Š²Š°ŃšŠµ ŠæŠ¾ŃŃ‚Š¾Ń˜ŠµŃ›ŠµŠ³ ŠŗŠ»ŠøјŠµŠ½Ń‚Š°**." -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" @@ -4472,7 +4514,7 @@ msgstr "" "(ŠŠµŠæŠ¾Š·Š½Š°Ń‚Šø Š±Ń€Š¾Ń˜ŠµŠ²Šø тŠµŠ»ŠµŃ„Š¾Š½Š° сŠµ Š½Šµ Š¼Š¾Š³Ńƒ Š“Š¾Š“Š°Ń‚Šø ŠæŠ¾ŃŃ‚Š¾Ń˜ŠµŃ›ŠøŠ¼ ŠŗŠ»ŠøјŠµŠ½Ń‚ŠøŠ¼Š° Š½Š° Š¾Š²Š°Ń˜ " "Š½Š°Ń‡ŠøŠ½. ŠŸŠ¾Ń‚Ń€ŠµŠ±Š½Š¾ јŠµ ŠŗŠ¾ŠæŠøрŠ°ŃšŠµ Šø Š½Š°Š»ŠµŠæљŠøŠ²Š°ŃšŠµ.)" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "ŠŸŠ¾ŃŃ‚Š¾Ń˜ŠµŃ›Šø уŠ½Š¾ŃŠø у ŠµŠ²ŠøŠ“ŠµŠ½Ń†ŠøјŠø ŠæŠ¾Š·ŠøŠ²Š° сŠµ *Š½Šµ* Š¾ŃŠ²ŠµŠ¶Š°Š²Š°Ń˜Ńƒ." @@ -4570,11 +4612,11 @@ msgstr "**šŸ¤” Š„Š¼? ŠŠµ Š²ŠøŠ“ŠøŠ¼ ā€žŠšŠ»ŠøјŠµŠ½Ń‚ ћŠ°ŃŠŗŠ°ŃšŠµā€œ у Š¼Šµ msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "ŠžŠ²Š° фуŠ½ŠŗцŠøјŠ° јŠµ **Š¾ŠæцŠøŠ¾Š½Š°**; Š°ŠŗŠ¾ јŠµ Š½Šµ Š²ŠøŠ“ŠøтŠµ у Š³Š»Š°Š²Š½Š¾Š¼ Š¼ŠµŠ½Šøју, тŠ¾ Š·Š½Š°Ń‡Šø Š“Š° " -"јŠµ Š²Š°Ńˆ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ јŠ¾Ńˆ Š½ŠøјŠµ Š¾Š¼Š¾Š³ŃƒŃ›ŠøŠ¾. ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ " -"`Š¾Š²Š“Šµ `_." +"јŠµ Š²Š°Ńˆ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ јŠ¾Ńˆ Š½ŠøјŠµ Š¾Š¼Š¾Š³ŃƒŃ›ŠøŠ¾. ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ :" +"admin-docs:`Š¾Š²Š“Šµ `." #: ../extras/chat.rst:43 msgid "" @@ -4598,11 +4640,10 @@ msgstr "šŸ“‹ Š¤ŃƒŠ½ŠŗцŠøјŠ° ŠŗŠ¾ŠæŠøрŠ°Ń˜ Šø Š½Š°Š»ŠµŠæŠø **ŠæŠ¾Š“рŠ¶Š°Š²Š° #: ../extras/chat.rst:50 msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" -"āŒØļø Š‹Š°ŃŠŗŠ°ŃšŠµ уŠ¶ŠøŠ²Š¾ ŠæŠ¾Š“рŠ¶Š°Š²Š° `тŠµŠŗстуŠ°Š»Š½Šµ ŠøсŠµŃ‡ŠŗŠµ `_." +"āŒØļø Š‹Š°ŃŠŗŠ°ŃšŠµ уŠ¶ŠøŠ²Š¾ ŠæŠ¾Š“рŠ¶Š°Š²Š° :admin-docs:`тŠµŠŗстуŠ°Š»Š½Šµ ŠøсŠµŃ‡ŠŗŠµ `." #: ../extras/chat.rst:51 msgid "" @@ -4891,13 +4932,13 @@ msgstr "Gitlab Š»Š¾Š³Š¾" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "ŠžŠ²Š° фуŠ½ŠŗцŠøјŠ° јŠµ **Š¾ŠæцŠøŠ¾Š½Š°**; Š°ŠŗŠ¾ јŠµ Š½Šµ Š²ŠøŠ“ŠøтŠµ у ŠæŠ°Š½ŠµŠ»Ńƒ тŠøŠŗŠµŃ‚Š°, тŠ¾ Š·Š½Š°Ń‡Šø Š“Š° " -"јŠµ Š²Š°Ńˆ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ јŠ¾Ńˆ Š½ŠøјŠµ Š¾Š¼Š¾Š³ŃƒŃ›ŠøŠ¾. ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ " -"`Š¾Š²Š“Šµ `_." +"јŠµ Š²Š°Ńˆ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ јŠ¾Ńˆ Š½ŠøјŠµ Š¾Š¼Š¾Š³ŃƒŃ›ŠøŠ¾. ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ :" +"admin-docs:`Š¾Š²Š“Šµ `." #: ../extras/github-gitlab-integration.rst:18 msgid "Ticket detail view showing activated GitHub & GitLab function" @@ -5004,13 +5045,11 @@ msgstr "**šŸ¤” Š„Š¼? ŠŠµ Š²ŠøŠ“ŠøŠ¼ јŠµŠ·ŠøчŠ°Šŗ šŸ–Ø штŠ°Š¼ŠæŠ°Ń‡Š°ā€¦**" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "ŠžŠ²Š° фуŠ½ŠŗцŠøјŠ° јŠµ **Š¾ŠæцŠøŠ¾Š½Š°**; Š°ŠŗŠ¾ јŠµ Š½Šµ Š²ŠøŠ“ŠøтŠµ у ŠæрŠøŠŗŠ°Š·Ńƒ тŠøŠŗŠµŃ‚Š°, тŠ¾ Š·Š½Š°Ń‡Šø Š“Š° " -"јŠµ Š²Š°Ńˆ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ јŠ¾Ńˆ Š½ŠøјŠµ Š¾Š¼Š¾Š³ŃƒŃ›ŠøŠ¾. ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ " -"`Š¾Š²Š“Šµ `_." +"јŠµ Š²Š°Ńˆ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ јŠ¾Ńˆ Š½ŠøјŠµ Š¾Š¼Š¾Š³ŃƒŃ›ŠøŠ¾. ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ :" +"admin-docs:`Š¾Š²Š“Šµ `." #: ../extras/i-doit-track-company-property.rst:26 msgid "Why?" @@ -5175,7 +5214,18 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "**šŸ¤” Š„Š¼? ŠŠµ Š²ŠøŠ“ŠøŠ¼ ā€žŠ‘Š°Š·Ńƒ Š·Š½Š°ŃšŠ°ā€œ у Š¼ŠµŠ½Šøју...**" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" +"ŠžŠ²Š° фуŠ½ŠŗцŠøјŠ° јŠµ **Š¾ŠæцŠøŠ¾Š½Š°**; Š°ŠŗŠ¾ јŠµ Š½Šµ Š²ŠøŠ“ŠøтŠµ у Š³Š»Š°Š²Š½Š¾Š¼ Š¼ŠµŠ½Šøју, тŠ¾ Š·Š½Š°Ń‡Šø Š“Š° " +"јŠµ Š²Š°Ńˆ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ јŠ¾Ńˆ Š½ŠøјŠµ Š¾Š¼Š¾Š³ŃƒŃ›ŠøŠ¾. ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ у " +"Š½Š°ŃˆŠ¾Ń˜ :admin-docs:`Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø `." + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "ŠŸŠ¾Ń‡ŠµŃ‚Š°Šŗ" @@ -5183,25 +5233,25 @@ msgstr "ŠŸŠ¾Ń‡ŠµŃ‚Š°Šŗ" msgid "Knowledge Base Link to published knowledge base" msgstr "Š’ŠµŠ·Š° Š“Š¾ Š¾Š±Ń˜Š°Š²Ń™ŠµŠ½Šµ Š±Š°Š·Šµ Š·Š½Š°ŃšŠ°" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" "ŠšŠ¾Ń€ŠøстŠøтŠµ Š“уŠ³Š¼Šµ **ā†—ļø** Š½Š° Š³Š¾Ń€ŃšŠ¾Ń˜ трŠ°Ń†Šø сŠ° Š°Š»Š°Ń‚ŠŗŠ°Š¼Š° Š“Š° Š±ŠøстŠµ Š²ŠøŠ“ŠµŠ»Šø Š¾Š±Ń˜Š°Š²Ń™ŠµŠ½Ńƒ " "Š±Š°Š·Ńƒ Š·Š½Š°ŃšŠ°." -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "Š ŠµŠ¶ŠøŠ¼ урŠµŃ’ŠøŠ²Š°ŃšŠ° Š±Š°Š·Šµ Š·Š½Š°ŃšŠ°" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" "šŸ‘† Š£ рŠµŠ¶ŠøŠ¼Ńƒ Š·Š° урŠµŃ’ŠøŠ²Š°ŃšŠµ, ŠŗŠ¾Ń€ŠøстŠøтŠµ Š“ŠµŃŠ½Šø Š¼ŠµŠ½Šø Š·Š° Š½Š°Š²ŠøŠ³Š°Ń†Šøју ŠŗрŠ¾Š· Š±Š°Š·Ńƒ Š·Š½Š°ŃšŠ°." -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." @@ -5209,11 +5259,11 @@ msgstr "" "ŠšŠ¾Ń€ŠøстŠøтŠµ Š“уŠ³Š¼Šµ **Š£Ń€ŠµŠ“Šø** Š½Š° Š³Š¾Ń€ŃšŠ¾Ń˜ трŠ°Ń†Šø сŠ° Š°Š»Š°Ń‚ŠŗŠ°Š¼Š° Š“Š° Š±ŠøстŠµ сŠµ ŠæрŠµŠ±Š°Ń†ŠøŠ»Šø " "у **Š ŠµŠ¶ŠøŠ¼ урŠµŃ’ŠøŠ²Š°ŃšŠ°** (Šø Š½Š°Š·Š°Š“)." -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "**šŸ¤” Š„Š¼? ŠŠµ Š²ŠøŠ“ŠøŠ¼ Š“уŠ³Š¼Šµ ā€žŠ˜Š·Š¼ŠµŠ½Šøā€œ...**" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " @@ -5223,7 +5273,7 @@ msgstr "" "чŠ»Š°Š½Ń†ŠøŠ¼Š° Š±Š°Š·Šµ Š·Š½Š°ŃšŠ°**. ŠŠŗŠ¾ Š¶ŠµŠ»ŠøтŠµ Š“Š° ŠøŠ·Š¼ŠµŠ½ŠøтŠµ Š±Š°Š·Ńƒ Š·Š½Š°ŃšŠ°, Š·Š°Š¼Š¾Š»ŠøтŠµ " "Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Š¾Š¼ Š“Š° Š²Š°Š¼ Š“Š¾Š“ŠµŠ»Šø Š¾Š“Š³Š¾Š²Š°Ń€Š°Ń˜ŃƒŃ›Šµ Š“Š¾Š·Š²Š¾Š»Šµ." -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "ŠŸŃ€Š¾Š¼ŠµŠ½Š° јŠµŠ·ŠøŠŗŠ°" @@ -5231,22 +5281,22 @@ msgstr "ŠŸŃ€Š¾Š¼ŠµŠ½Š° јŠµŠ·ŠøŠŗŠ°" msgid "Switch languages" msgstr "ŠŸŃ€ŠµŠ±Š°Ń†ŠøтŠµ јŠµŠ·ŠøŠŗŠµ" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "ŠšŠ¾Ń€ŠøстŠøтŠµ Š¼ŠµŠ½Šø јŠµŠ·ŠøŠŗŠ° Š“Š° Š²ŠøŠ“ŠøтŠµ ŠøŠ»Šø урŠµŠ“ŠøтŠµ ŠæрŠµŠ²Š¾Š“Šµ трŠµŠ½ŃƒŃ‚Š½Šµ стрŠ°Š½ŠøцŠµ." -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" msgstr "" "šŸš§ **ŠØтŠ° сŠµ Š“ŠµŃˆŠ°Š²Š° ŠŗŠ°Š“Š° стрŠ°Š½ŠøцŠ° јŠ¾Ńˆ Š½ŠøјŠµ ŠæрŠµŠ²ŠµŠ“ŠµŠ½Š° Š½Š° ŠøŠ·Š°Š±Ń€Š°Š½Šø јŠµŠ·ŠøŠŗ?**" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "у рŠµŠ¶ŠøŠ¼Ńƒ урŠµŃ’ŠøŠ²Š°ŃšŠ°" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "ŠŠµŠæрŠµŠ²ŠµŠ“ŠµŠ½Šµ стрŠ°Š½ŠøцŠµ су Š¾Š·Š½Š°Ń‡ŠµŠ½Šµ āš ļø **Š·Š½Š°ŠŗŠ¾Š¼ уŠæŠ¾Š·Š¾Ń€ŠµŃšŠ°**:" @@ -5254,29 +5304,29 @@ msgstr "ŠŠµŠæрŠµŠ²ŠµŠ“ŠµŠ½Šµ стрŠ°Š½ŠøцŠµ су Š¾Š·Š½Š°Ń‡ŠµŠ½Šµ āš ļø ** msgid "Missing translation warning" msgstr "Š£ŠæŠ¾Š·Š¾Ń€ŠµŃšŠµ Š¾ Š½ŠµŠ“Š¾ŃŃ‚Š°Ń˜ŃƒŃ›ŠµŠ¼ ŠæрŠµŠ²Š¾Š“у" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "у рŠµŠ¶ŠøŠ¼Ńƒ ŠæрŠøŠŗŠ°Š·Š°" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" "ŠŠµŠæрŠµŠ²ŠµŠ“ŠµŠ½Šµ стрŠ°Š½ŠøцŠµ су Š²ŠøŠ“љŠøŠ²Šµ сŠ°Š¼Š¾ ŠŗŠ¾Ń€ŠøсŠ½ŠøцŠøŠ¼Š° сŠ° **Š“Š¾Š·Š²Š¾Š»Š¾Š¼ Š·Š° " "урŠµŃ’ŠøŠ²Š°ŃšŠµ**:" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "у Š¾Š±Ń˜Š°Š²Ń™ŠµŠ½Š¾Ń˜ Š±Š°Š·Šø Š·Š½Š°ŃšŠ°" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "ŠŠµŠæрŠµŠ²ŠµŠ“ŠµŠ½Šµ стрŠ°Š½ŠøцŠµ су **уŠ²ŠµŠŗ сŠ°ŠŗрŠøŠ²ŠµŠ½Šµ**:" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "ŠšŠ¾Ń€ŠøшћŠµŃšŠµ RSS ŠøŠ·Š²Š¾Ń€Š°" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." @@ -5284,11 +5334,11 @@ msgstr "" "Zammad Š²Š°Š¼ Š¾Š¼Š¾Š³ŃƒŃ›Š°Š²Š° Š“Š° сŠµ ŠæрŠµŃ‚ŠæŠ»Š°Ń‚ŠøтŠµ Š½Š° Š±Š°Š·Ńƒ Š·Š½Š°ŃšŠ° у цŠµŠ»ŠøŠ½Šø ŠøŠ»Šø Š½Š° " "Š¾Š“рŠµŃ’ŠµŠ½Šµ ŠŗŠ°Ń‚ŠµŠ³Š¾Ń€ŠøјŠµ. ŠŸŠ¾ŃŃ‚Š¾Ń˜Šø Šø јŠ°Š²Š½Š° Šø ŠøŠ½Ń‚ŠµŃ€Š½Š° Š¾ŠæцŠøјŠ° Š¾Š²Šµ фуŠ½ŠŗцŠøјŠµ." -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "ŠˆŠ°Š²Š½Š° RSS фуŠ½ŠŗцŠøјŠ°" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -5301,11 +5351,11 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "Š”Š½ŠøŠ¼Š°Šŗ ŠµŠŗрŠ°Š½Š° ŠŗŠ¾Ń˜Šø ŠæрŠøŠŗŠ°Š·ŃƒŃ˜Šµ ŠŗŠ¾Š½Ń‚ŠµŠŗстŠ½Šø Š¼ŠµŠ½Šø RSS Š“уŠ³Š¼ŠµŃ‚Š°" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "Š˜Š½Ń‚ŠµŃ€Š½Š° RSS фуŠ½ŠŗцŠøјŠ°" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." @@ -5313,7 +5363,7 @@ msgstr "" "Š˜Š½Ń‚ŠµŃ€Š½Š¾ RSS Š“уŠ³Š¼Šµ сŠµ Š½Š°Š»Š°Š·Šø у Š³Š¾Ń€ŃšŠµŠ¼ Š“ŠµŃŠ½Š¾Š¼ уŠ³Š»Ńƒ ŠæŠ¾Ń€ŠµŠ“ Š“уŠ³Š¼ŠµŃ‚Š° Š·Š° урŠµŃ’ŠøŠ²Š°ŃšŠµ. " "Š”Š¾ŃŃ‚ŃƒŠæŠ½Š¾ јŠµ Š½Š° сŠ²Š°ŠŗŠ¾Ń˜ ŠøŠ½Ń‚ŠµŃ€Š½Š¾Ń˜ стрŠ°Š½ŠøцŠø Š±Š°Š·Šµ Š·Š½Š°ŃšŠ° ŠŗŠ¾Ń˜Ńƒ Š³Š»ŠµŠ“Š°Ń‚Šµ." -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -5324,7 +5374,7 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "Š”Š½ŠøŠ¼Š°Šŗ ŠµŠŗрŠ°Š½Š° ŠŗŠ¾Ń˜Šø ŠæрŠøŠŗŠ°Š·ŃƒŃ˜Šµ Š“ŠøјŠ°Š»Š¾Š³ RSS Š“уŠ³Š¼ŠµŃ‚Š°" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" @@ -5332,7 +5382,7 @@ msgstr "" "Š˜Š¼Š°Ń˜Ń‚Šµ Š½Š° уŠ¼Ńƒ Š“Š° ŠøŠ½Ń‚ŠµŃ€Š½Šµ RSS Š²ŠµŠ·Šµ сŠ°Š“рŠ¶Šµ **Š»ŠøчŠ½Šµ** ŠæрŠøстуŠæŠ½Šµ тŠ¾ŠŗŠµŠ½Šµ. " "**ŠŠøŠŗŠ°Š“Š° Š½Šµ Š“ŠµŠ»ŠøтŠµ Š¾Š²Šµ URL Š°Š“рŠµŃŠµ сŠ° Š“руŠ³ŠøŠ¼Š°!**" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -5348,11 +5398,11 @@ msgstr "" "Š”Š½ŠøŠ¼Š°Šŗ ŠµŠŗрŠ°Š½Š° ŠŗŠ¾Ń˜Šø ŠæрŠøŠŗŠ°Š·ŃƒŃ˜Šµ Š²ŠµŠ·Ńƒ Š·Š° ŠæŠ¾Š½ŠøштŠ°Š²Š°ŃšŠµ тŠ¾ŠŗŠµŠ½Š° ŠæрŠøстуŠæŠ° ŠæрŠø Š“Š½Ńƒ\n" "Š“ŠøјŠ°Š»Š¾Š³Š° RSS ŠøŠ·Š²Š¾Ń€Š° (ŠøŠ½Ń‚ŠµŃ€Š½Š° Š±Š°Š·Š° Š·Š½Š°ŃšŠ°)" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "**šŸ¤” Š„Š¼? ŠŠµ Š²ŠøŠ“ŠøŠ¼ ā€žRSSā€œ Š“уŠ³Š¼Šµā€¦**" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." @@ -5360,7 +5410,7 @@ msgstr "" "ŠŸŠ¾Š“рŠ°Š·ŃƒŠ¼ŠµŠ²Š°Š½Š¾, RSS ŠøŠ·Š²Š¾Ń€Šø су ŠøсŠŗључŠµŠ½Šø. ŠŠŗŠ¾ Š¶ŠµŠ»ŠøтŠµ Š“Š° ŠŗŠ¾Ń€ŠøстŠøтŠµ RSS " "фуŠ½ŠŗцŠøју, Š·Š°Š¼Š¾Š»ŠøтŠµ сŠ²Š¾Š³ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Š° Š“Š° јŠµ уŠŗључŠø." -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "Š£Ń€ŠµŃ’ŠøŠ²Š°ŃšŠµ ŠŗŠ°Ń‚ŠµŠ³Š¾Ń€ŠøјŠ°" @@ -5368,7 +5418,7 @@ msgstr "Š£Ń€ŠµŃ’ŠøŠ²Š°ŃšŠµ ŠŗŠ°Ń‚ŠµŠ³Š¾Ń€ŠøјŠ°" msgid "Edit category" msgstr "Š£Ń€ŠµŠ“Šø ŠŗŠ°Ń‚ŠµŠ³Š¾Ń€Šøју" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." @@ -5376,7 +5426,7 @@ msgstr "" "šŸ“ ŠŠŗŠ¾ ŠæрŠµŠ¼ŠµŃŃ‚ŠøтŠµ ŠŗŠ°Ń‚ŠµŠ³Š¾Ń€Šøју ŠæŠ¾Š¼Š¾Ń›Ńƒ Š¼ŠµŠ½ŠøјŠ° **ŠŠ°Š“рŠµŃ’ŠµŠ½Šø**, сŠ²Šø њŠµŠ½Šø чŠ»Š°Š½Ń†Šø Šø " "ŠæŠ¾Š“ŠŗŠ°Ń‚ŠµŠ³Š¾Ń€ŠøјŠµ ћŠµ Š±ŠøтŠø ŠæрŠµŠ¼ŠµŃˆŃ‚ŠµŠ½Šø сŠ° њŠ¾Š¼." -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." @@ -5384,11 +5434,11 @@ msgstr "" "šŸ—‘ ŠšŠ°Ń‚ŠµŠ³Š¾Ń€ŠøјŠµ сŠµ Š¼Š¾Š³Ńƒ ŠøŠ·Š±Ń€ŠøсŠ°Ń‚Šø сŠ°Š¼Š¾ ŠŗŠ°Š“Š° **сŠ²Šø њŠøхŠ¾Š²Šø чŠ»Š°Š½Ń†Šø Šø " "ŠæŠ¾Š“ŠŗŠ°Ń‚ŠµŠ³Š¾Ń€ŠøјŠµ** Š±ŃƒŠ“у ŠøŠ·Š±Ń€ŠøсŠ°Š½Šø ŠøŠ»Šø ŠæрŠµŠ¼ŠµŃˆŃ‚ŠµŠ½Šø." -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "ŠžŠ³Ń€Š°Š½ŠøчŠµŠ½Šµ Š“Š¾Š·Š²Š¾Š»Šµ ŠŗŠ°Ń‚ŠµŠ³Š¾Ń€ŠøјŠµ" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -5400,7 +5450,7 @@ msgstr "" "ŠæŠ¾Š“рŠ°Š·ŃƒŠ¼ŠµŠ²Š°Š½Š¾ ŠæŠ¾Š½Š°ŃˆŠ°ŃšŠµ Š²ŠøŠ“љŠøŠ²Š¾ŃŃ‚Šø Šø уŠ¼ŠµŃŃ‚Š¾ тŠ¾Š³Š° ŠæрŠøŠ¼ŠµŃšŃƒŃ˜Šµ Š³Ń€Š°Š½ŃƒŠ»Š°Ń€Š½Šµ Š“Š¾Š·Š²Š¾Š»Šµ " "ŠŗŠ¾Ń˜Šµ стŠµ ŠøŠ·Š°Š±Ń€Š°Š»Šø." -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -5424,11 +5474,11 @@ msgstr "Š”Š¾Š·Š²Š¾Š»Šµ Š½Š°Š“рŠµŃ’ŠµŠ½Šµ ŠŗŠ°Ń‚ŠµŠ³Š¾Ń€ŠøјŠµ сŠµ Š½Š°ŃŠ»ŠµŃ’ msgid "Public answers are always available!" msgstr "ŠˆŠ°Š²Š½Šø чŠ»Š°Š½Ń†Šø су уŠ²ŠµŠŗ Š“Š¾ŃŃ‚ŃƒŠæŠ½Šø!" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "**āš™ļø Š£Š»Š¾Š³Šµ Š·Š°Ń…Ń‚ŠµŠ²Š°Ń˜Ńƒ Š“Š¾Š·Š²Š¾Š»Ńƒ Š·Š° чŠøтŠ°ŃšŠµ Š±Š°Š·Šµ Š·Š½Š°ŃšŠ°**" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." @@ -5436,11 +5486,11 @@ msgstr "" "Š’Š°Ńˆ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ Š¼Š¾Ń€Š° Š“Š° Š¾Š±ŠµŠ·Š±ŠµŠ“Šø рŠµŠ»ŠµŠ²Š°Š½Ń‚Š½ŠøŠ¼ Š³Ń€ŃƒŠæŠ°Š¼Š° Š“Š¾Š·Š²Š¾Š»Šµ Š·Š° чŠøтŠ°ŃšŠµ Š·Š° " "Š±Š°Š·Ńƒ Š·Š½Š°ŃšŠ°." -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "**šŸ„µ ŠŸŠ°Š·ŠøтŠµ Š½Š° Š½ŠøŠ²Š¾Šµ Š²ŠøŠ“љŠøŠ²Š¾ŃŃ‚Šø**" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " @@ -5449,15 +5499,16 @@ msgstr "" "Š”Š¾Š·Š²Š¾Š»Š° Š·Š° чŠøтŠ°ŃšŠµ Š±Š°Š·Šµ Š·Š½Š°ŃšŠ° Š·Š½Š°Ń‡Šø Š“Š° ŠŗŠ¾Ń€ŠøсŠ½ŠøцŠø Š¼Š¾Š³Ńƒ Š“Š° Š²ŠøŠ“Šµ **ŠøŠ½Ń‚ŠµŃ€Š½Šµ " "чŠ»Š°Š½ŠŗŠµ**. ŠžŠ²Š¾ јŠµ ŠæŠ¾Ń‚ŠµŠ½Ń†ŠøјŠ°Š»Š½Šø ŠæрŠ¾Š±Š»ŠµŠ¼ Š°ŠŗŠ¾ Š½Šµ Š“ŠµŠ»ŠøтŠµ ŠæŠ°Š¶Ń™ŠøŠ²Š¾!" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" "ŠŠŗŠ¾ Š½ŠøстŠµ сŠøŠ³ŃƒŃ€Š½Šø, Š·Š°Š¼Š¾Š»ŠøтŠµ сŠ²Š¾Š³ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Š° Š“Š° у сŠŗŠ»Š°Š“у сŠ° тŠøŠ¼ " -"ŠŗŠ¾Š½Ń„ŠøŠ³ŃƒŃ€ŠøшŠµ `Š“Š¾Š·Š²Š¾Š»Šµ уŠ»Š¾Š³Šµ`_." +"ŠŗŠ¾Š½Ń„ŠøŠ³ŃƒŃ€ŠøшŠµ :admin-docs:`Š“Š¾Š·Š²Š¾Š»Šµ уŠ»Š¾Š³Šµ `." -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "Š£Ń€ŠµŃ’ŠøŠ²Š°ŃšŠµ чŠ»Š°Š½Š°ŠŗŠ°" @@ -5465,7 +5516,7 @@ msgstr "Š£Ń€ŠµŃ’ŠøŠ²Š°ŃšŠµ чŠ»Š°Š½Š°ŠŗŠ°" msgid "Edit answer" msgstr "Š£Ń€ŠµŠ“ŠøтŠµ чŠ»Š°Š½Š°Šŗ" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -5479,19 +5530,19 @@ msgstr "" "Š±ŠøстŠµ уŠ¼ŠµŃ‚Š½ŃƒŠ»Šø фŠ¾Ń€Š¼Š°Ń‚ŠøрŠ°Š½Šø тŠµŠŗст, Š»ŠøстŠµ сŠ° Š¾Š·Š½Š°ŠŗŠ°Š¼Š° Šø јŠ¾Ńˆ Š¼Š½Š¾Š³Š¾ тŠ¾Š³Š°. ŠœŠ¾Š¶ŠµŃ‚Šµ " "чŠ°Šŗ Š“Š¾Š“Š°Ń‚Šø Š“Š°Ń‚Š¾Ń‚ŠµŠŗŠµ ŠæрŠøŠ»Š¾Š³Š° Šø Š²ŠµŠ·Šµ!" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "šŸ¤· **Š—Š°ŃˆŃ‚Š¾ ŠæŠ¾ŃŃ‚Š¾Ń˜Šµ чŠµŃ‚ŠøрŠø Š²Ń€ŃŃ‚Šµ Š²ŠµŠ·Š°?**" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "šŸ”— **Š˜Š½Ń‚ŠµŃ€Š½ŠµŃ‚ Š²ŠµŠ·Š°**" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "URL Š°Š“рŠµŃŠµ ŠŗŠ¾Ń˜Šµ уŠæућују Š½Š° Š“руŠ³Šµ ŠøŠ½Ń‚ŠµŃ€Š½ŠµŃ‚ Š»Š¾ŠŗŠ°Ń†ŠøјŠµ." -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "šŸ’” **Š’ŠµŠ·Š° ŠŗŠ° чŠ»Š°Š½Šŗу**" @@ -5503,7 +5554,7 @@ msgstr "Š˜Š½Ń‚ŠµŃ€Š½Šµ рŠµŃ„ŠµŃ€ŠµŠ½Ń†Šµ Š½Š° Š“руŠ³Šµ чŠ»Š°Š½ŠŗŠµ Š±Š°Š·Šµ msgid "(Will not break if destination URL changes.)" msgstr "(ŠŠµŃ›Šµ сŠµ ŠæрŠµŠŗŠøŠ½ŃƒŃ‚Šø Š°ŠŗŠ¾ сŠµ Š¾Š“рŠµŠ“ŠøшŠ½Š° URL Š°Š“рŠµŃŠ° ŠæрŠ¾Š¼ŠµŠ½Šø.)" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "šŸ“‹ **Š’ŠµŠ·Šµ ŠŗŠ° тŠøŠŗŠµŃ‚ŠøŠ¼Š°**" @@ -5515,7 +5566,7 @@ msgstr "Š˜Š½Ń‚ŠµŃ€Š½Šµ рŠµŃ„ŠµŃ€ŠµŠ½Ń†Šµ Š½Š° Zammad тŠøŠŗŠµŃ‚Šµ." msgid "(Visible only in Preview and Edit Modes.)" msgstr "(Š’ŠøŠ“љŠøŠ²Š¾ сŠ°Š¼Š¾ у рŠµŠ¶ŠøŠ¼ŠøŠ¼Š° ŠæрŠøŠŗŠ°Š·Š° Šø урŠµŃ’ŠøŠ²Š°ŃšŠ°.)" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "šŸ· **ŠžŠ·Š½Š°ŠŗŠµ**" @@ -5537,7 +5588,7 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "Š”Š½ŠøŠ¼Š°Šŗ ŠµŠŗрŠ°Š½Š° ŠŗŠ¾Ń˜Šø ŠæрŠøŠŗŠ°Š·ŃƒŃ˜Šµ Š¾Š·Š½Š°ŠŗŠµ у чŠ»Š°Š½ŠŗцŠøŠ¼Š°" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " @@ -5547,31 +5598,31 @@ msgstr "" "ŠøŠ»Šø Š·Š°ŠŗŠ°Š¶ŠøтŠµ њŠµŠ³Š¾Š²Š¾ Š¾Š±Ń˜Š°Š²Ń™ŠøŠ²Š°ŃšŠµ Š·Š° ŠŗŠ°ŃŠ½ŠøјŠµ. Š§Š»Š°Š½Ń†Šø су **Š¾Š·Š½Š°Ń‡ŠµŠ½Šø Š±Š¾Ń˜Š°Š¼Š°** " "ŠæрŠµŠ¼Š° њŠøхŠ¾Š²Š¾Ń˜ Š²ŠøŠ“љŠøŠ²Š¾ŃŃ‚Šø:" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "**ŠˆŠ°Š²Š½Š¾** (Š²ŠøŠ“љŠøŠ²Š¾ сŠ²ŠøŠ¼Š°)" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "|blu|" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "**Š˜Š½Ń‚ŠµŃ€Š½Š¾** (Š²ŠøŠ“љŠøŠ²Š¾ сŠ°Š¼Š¾ Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€ŠøŠ¼Š° Šø урŠµŠ“Š½ŠøцŠøŠ¼Š°)" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "|gry|" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "**ŠŠ°Ń†Ń€Ń‚/Š—Š°ŠŗŠ°Š·Š°Š½Š¾/ŠŃ€Ń…ŠøŠ²ŠøрŠ°Š½Š¾** (Š²ŠøŠ“љŠøŠ²Š¾ сŠ°Š¼Š¾ урŠµŠ“Š½ŠøцŠøŠ¼Š°)" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "ŠšŠ¾Ń€ŠøшћŠµŃšŠµ чŠ»Š°Š½Š°ŠŗŠ° у тŠøŠŗŠµŃ‚ŠøŠ¼Š°" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5583,7 +5634,7 @@ msgstr "" "ŠæрŠµŃ‚Ń€Š°Š³Šµ. ŠŸŃ€ŠµŃ‚Ń€Š°Š³Š° сŠµ Š²Ń€ŃˆŠø ŠæŠ¾ цŠµŠ»Š¾Š¼ тŠµŠŗсту чŠ»Š°Š½ŠŗŠ° Šø у Š½Š°ŃŠ»Š¾Š²Ńƒ Š½Š° сŠ²ŠøŠ¼ " "Š“Š¾ŃŃ‚ŃƒŠæŠ½ŠøŠ¼ јŠµŠ·ŠøцŠøŠ¼Š°." -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " @@ -5593,16 +5644,16 @@ msgstr "" "Š±ŠøстŠµ учŠøтŠ°Š»Šø чŠ»Š°Š½Š°Šŗ у тŠøŠŗŠµŃ‚. ŠŠ° Š¾Š²Š°Ń˜ Š½Š°Ń‡ŠøŠ½ Š½Šµ Š¼Š¾Ń€Š°Ń‚Šµ Š“Š° шŠ°Ń™ŠµŃ‚Šµ URL Š°Š“рŠµŃŠµ " "сŠ²Š¾Ń˜ŠøŠ¼ ŠŗŠ»ŠøјŠµŠ½Ń‚ŠøŠ¼Š° Šø Š¼Š¾Š¶ŠµŃ‚Šµ Š¾Š“Š¼Š°Ń… Š“Š° ŠøŠ¼ Š¾Š“Š³Š¾Š²Š¾Ń€ŠøтŠµ." -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "Š£Ń‡ŠøтŠ°Š²Š°ŃšŠµ чŠ»Š°Š½Š°ŠŗŠ° *Š½Šµ* Š·Š°Š¼ŠµŃšŃƒŃ˜Šµ сŠ°Š“рŠ¶Š°Ń˜ чŠ»Š°Š½ŠŗŠ° тŠøŠŗŠµŃ‚Š°." -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" "Š”Š½ŠøŠ¼Š°Šŗ ŠµŠŗрŠ°Š½Š° ŠŗŠ¾Ń˜Šø ŠæŠ¾ŠŗŠ°Š·ŃƒŃ˜Šµ ŠŗŠ°ŠŗŠ¾ Š“Š° уŠ¼ŠµŃ‚Š½ŠµŃ‚Šµ чŠ»Š°Š½ŠŗŠµ Š±Š°Š·Šµ Š·Š½Š°ŃšŠ° у тŠøŠŗŠµŃ‚Šµ" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "ŠšŠ¾Ń€ŠøстŠøтŠµ ``??`` Š“Š° ŠæрŠ¾Š½Š°Ń’ŠµŃ‚Šµ Šø учŠøтŠ°Ń‚Šµ чŠ»Š°Š½ŠŗŠµ Š±Š°Š·Šµ Š·Š½Š°ŃšŠ° у тŠøŠŗŠµŃ‚Šµ" @@ -6189,12 +6240,12 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" ":doc:`Š”Š²Š¾Ń„Š°ŠŗтŠ¾Ń€ŃŠŗŠ° Š°ŃƒŃ‚ŠµŠ½Ń‚ŠøфŠøŠŗŠ°Ń†ŠøјŠ° ` јŠµ " -"Š¾ŠæцŠøŠ¾Š½Š° фуŠ½ŠŗцŠøјŠ°. ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ :admin-docs:`Š¾Š²Š“Šµ " -"`." +"Š¾ŠæцŠøŠ¾Š½Š° фуŠ½ŠŗцŠøјŠ°. ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ :admin-docs:`Š¾Š²Š“Šµ `." #: ../extras/profile-and-settings.rst:101 msgid "" @@ -6257,12 +6308,12 @@ msgstr "ŠžŠ±Š°Š²ŠµŃˆŃ‚ŠµŃšŠ° су Š“Š¾ŃŃ‚ŃƒŠæŠ½Š° сŠ°Š¼Š¾ Š·Š° Š¾ŠæŠµŃ€Š°Ń‚Šµ #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" "Š”Š°Š“рŠ¶Š°Ń˜ Š¾Š²Šøх Š¾Š±Š°Š²ŠµŃˆŃ‚ŠµŃšŠ° ŠæутŠµŠ¼ ŠøŠ¼ŠµŃ˜Š»Š° Š¼Š¾Š¶Šµ сŠµ ŠæрŠøŠ»Š°Š³Š¾Š“ŠøтŠø Š½Š° ŠøŠ½ŃŃ‚Š°Š»Š°Ń†ŠøјŠ°Š¼Š° " -"ŠŗŠ¾Ń˜Šµ хŠ¾ŃŃ‚ŃƒŃ˜ŠµŃ‚Šµ сŠ°Š¼Šø. ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ `Š¾Š²Š“Šµ `_." +"ŠŗŠ¾Ń˜Šµ хŠ¾ŃŃ‚ŃƒŃ˜ŠµŃ‚Šµ сŠ°Š¼Šø. ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ :admin-docs:`Š¾Š²Š“Šµ `." #: ../extras/profile-and-settings.rst:144 msgid "" @@ -6854,25 +6905,26 @@ msgstr "**šŸ¤” Š„Š¼? ŠŠµ Š²ŠøŠ“ŠøŠ¼ Š¾ŠæцŠøју ā€žŠ—Š°Ń˜ŠµŠ“Š½ŠøчŠŗŠø Š½Š°Ń† msgid "" "This feature is **optional**; if you donā€™t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" "ŠžŠ²Š° фуŠ½ŠŗцŠøјŠ° јŠµ **Š¾ŠæцŠøŠ¾Š½Š°**; Š°ŠŗŠ¾ јŠµ Š½Šµ Š²ŠøŠ“ŠøтŠµ у Š¼ŠµŠ½Šøју, тŠ¾ Š·Š½Š°Ń‡Šø Š“Š° јŠµ Š²Š°Ńˆ " "Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ Š¾Š½ŠµŠ¼Š¾Š³ŃƒŃ›ŠøŠ¾ Š¾Š²Ńƒ фуŠ½ŠŗцŠøју. ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ сŠ°Š·Š½Š°Ń‚Šø Š²ŠøшŠµ у " -"Š½Š°ŃˆŠ¾Ń˜ `Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø`_." +"Š½Š°ŃˆŠ¾Ń˜ :admin-docs:`Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ¾Ń˜ Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠø `." -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "**šŸ¤“ Š„Š°Ń˜Š“Šµ Š“Š° Š±ŃƒŠ“ŠµŠ¼Š¾ јŠ°ŃŠ½Šø**" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "Zammad тŠµŃ…Š½ŠøчŠŗŠø ŠøŠ¼Š° Š“Š²Šµ фуŠ½ŠŗцŠøјŠµ Š½Š°Ń†Ń€Ń‚Š°:" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "Š·Š°Ń˜ŠµŠ“Š½ŠøчŠŗŠø Š½Š°Ń†Ń€Ń‚ (Š“Š¾Š·Š²Š¾Š»Šø Š“руŠ³ŠøŠ¼Š° Š“Š° ŠæрŠøŠ¼ŠµŠ½Šµ Š½Š°Ń†Ń€Ń‚), Šø" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "ŠŗŠ¾Ń€ŠøсŠ½ŠøчŠŗŠµ Š½Š°Ń†Ń€Ń‚Šµ." @@ -6888,16 +6940,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "ŠšŠ¾Ń€ŠøсŠ½ŠøчŠŗŠø Š½Š°Ń†Ń€Ń‚Šø су *уŠ²ŠµŠŗ* Š“Š¾ŃŃ‚ŃƒŠæŠ½Šø!" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "Š ŃƒŠŗŠ¾Š²Š°ŃšŠµ Š½Š°Ń†Ń€Ń‚ŠøŠ¼Š°" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "Š ŃƒŠŗŠ¾Š²Š°ŃšŠµ Š·Š°Ń˜ŠµŠ“Š½ŠøчŠŗŠøŠ¼ Š½Š°Ń†Ń€Ń‚ŠøŠ¼Š° јŠµ ŠøстŠ¾ Š·Š° ŠæŠ¾ŃŃ‚Š¾Ń˜ŠµŃ›Šµ Šø Š½Š¾Š²Šµ тŠøŠŗŠµŃ‚Šµ. šŸ™" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "ŠŸŃ€ŠøŠ¼ŠµŠ½ŠøтŠµ Š½Š°Ń†Ń€Ń‚" @@ -6910,11 +6962,11 @@ msgstr "" "Š½Š°Ń†Ń€Ń‚Š°\n" "у ŠæрŠøŠŗŠ°Š·Ńƒ тŠøŠŗŠµŃ‚Š°" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "ŠŸŃ€ŠøŠ¼ŠµŠ½Š° Š½Š°Ń†Ń€Ń‚Š° рŠ°Š“Šø ŠøстŠ¾ ŠæŠ¾Ń‡ŠµŠ²ŃˆŠø Š¾Š“ ŠæрŠµŠ³Š»ŠµŠ“Š° Š½Š°Ń†Ń€Ń‚Š°." -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." @@ -6922,7 +6974,7 @@ msgstr "" "ŠŠŗŠ¾ стŠµ у Š“ŠøјŠ°Š»Š¾Š³Ńƒ Š½Š¾Š²Š¾Š³ тŠøŠŗŠµŃ‚Š° Šø *Š½Š°ŠŗŠ¾Š½ штŠ¾ ŠøŠ·Š°Š±ŠµŃ€ŠµŃ‚Šµ Š³Ń€ŃƒŠæу тŠøŠŗŠµŃ‚Š°*, Š“уŠ³Š¼Šµ " "šŸ“ ћŠµ Š¾Š·Š½Š°Ń‡ŠøтŠø Š“Š° јŠµ фуŠ½ŠŗцŠøјŠ° Š·Š°Ń˜ŠµŠ“Š½ŠøчŠŗŠøх Š½Š°Ń†Ń€Ń‚Š° Š“Š¾ŃŃ‚ŃƒŠæŠ½Š°." -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "ŠˆŠµŠ·ŠøчŠ°Šŗ Š·Š°ŠŗŠµŠ“Š½ŠøчŠŗŠøх Š½Š°Ń†Ń€Ń‚Š° јŠµ *уŠ²ŠµŠŗ* сŠŗрŠøŠ²ŠµŠ½Š° Š°ŠŗŠ¾ Š½ŠøјŠµ ŠøŠ·Š°Š±Ń€Š°Š½Š° Š³Ń€ŃƒŠæŠ°!" @@ -6934,11 +6986,11 @@ msgstr "" "Š”Š½ŠøŠ¼Š°Šŗ ŠµŠŗрŠ°Š½Š° ŠŗŠ¾Ń˜Šø ŠøстŠøчŠµ ŠæŠ°Š½ŠµŠ» Š·Š°Ń˜ŠµŠ“Š½ŠøчŠŗŠøх Š½Š°Ń†Ń€Ń‚Š° у Š“ŠøјŠ°Š»Š¾Š³Ńƒ\n" "Š½Š¾Š²Š¾Š³ тŠøŠŗŠµŃ‚Š°" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "ŠŸŠ¾ŃŃ‚Š¾Ń˜ŠµŃ›Šø тŠøŠŗŠµŃ‚Šø (ŠæрŠøŠŗŠ°Š· тŠøŠŗŠµŃ‚Š°)" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." @@ -6946,7 +6998,7 @@ msgstr "" "Š£ Š¾ŠŗŠ²Šøру ŠæрŠøŠŗŠ°Š·Š° тŠøŠŗŠµŃ‚Š° Š±ŠøћŠµ ŠæрŠøŠŗŠ°Š·Š°Š½Š¾ Š“уŠ³Š¼Šµ ā€žšŸ“ Š”Š¾ŃŃ‚ŃƒŠæŠ°Š½ Š½Š°Ń†Ń€Ń‚ā€œ Š°ŠŗŠ¾ стŠµ Š²Šø " "ŠøŠ»Šø Š“руŠ³Šø Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€ Š½Š° тŠøŠŗŠµŃ‚Ńƒ ŠæŠ¾Š“ŠµŠ»ŠøŠ»Šø Š½Š°Ń†Ń€Ń‚." -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" "ŠŸŃ€ŠµŠ»Š°ŃŠŗŠ¾Š¼ Š¼ŠøшŠ° ŠæрŠµŠŗŠ¾ Š“уŠ³Š¼ŠµŃ‚Š° ћŠµ Š²Š°Š¼ ŠæŠ¾ŠŗŠ°Š·Š°Ń‚Šø ŠŗŠ¾ јŠµ ŠæŠ¾ŃŠ»ŠµŠ“њŠø ŠæрŠ¾Š¼ŠµŠ½ŠøŠ¾ Š½Š°Ń†Ń€Ń‚." @@ -6959,7 +7011,7 @@ msgstr "" "Š”Š½ŠøŠ¼Š°Šŗ ŠµŠŗрŠ°Š½Š° ŠŗŠ¾Ń˜Šø ŠøстŠøчŠµ Š“уŠ³Š¼Šµ Š”Š¾ŃŃ‚ŃƒŠæŠ°Š½ Š½Š°Ń†Ń€Ń‚ у\n" "ŠæрŠøŠŗŠ°Š·Ńƒ тŠøŠŗŠµŃ‚Š°" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." @@ -6967,7 +7019,7 @@ msgstr "" "ŠŸŃ€ŠøŠ¼ŠµŠ½Š° Š“ŠµŃ™ŠµŠ½Š¾Š³ Š½Š°Ń†Ń€Ń‚Š°, (ŠæрŠ¾Š¼ŠµŠ½Š° Šø) Š¾ŃŠ²ŠµŠ¶Š°Š²Š°ŃšŠµ тŠøŠŗŠµŃ‚Š° чŠ»Š°Š½ŠŗŠ¾Š¼ ћŠµ Š“Š¾Š²ŠµŃŃ‚Šø Š“Š¾ " "тŠ¾Š³Š° Š“Š° Zammad *уŠŗŠ»Š¾Š½Šø* Š·Š°Ń˜ŠµŠ“Š½ŠøчŠŗŠø Š½Š°Ń†Ń€Ń‚." -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." @@ -6975,11 +7027,11 @@ msgstr "" "ŠžŠ²Š¾ тŠ°ŠŗŠ¾Ń’Šµ Š²Š°Š¶Šø Š°ŠŗŠ¾ ŠæŠ¾Š“ŠµŠ»ŠøтŠµ Š½Š°Ń†Ń€Ń‚ ŠæрŠµ сŠ»Š°ŃšŠ°! Zammad Š¾Ń‡ŠµŠŗујŠµ Š“Š° Š½Š°Ń†Ń€Ń‚ Š²ŠøшŠµ " "Š½ŠøјŠµ ŠæŠ¾Ń‚Ń€ŠµŠ±Š°Š½." -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "Š£ŠŗŠ»Š¾Š½ŠøтŠµ Š½Š°Ń†Ń€Ń‚" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " @@ -6989,7 +7041,7 @@ msgstr "" "Š½Š¾Š²ŠøŠ¼ ŠøŠ»Šø ŠæŠ¾ŃŃ‚Š¾Ń˜ŠµŃ›ŠøŠ¼ тŠøŠŗŠµŃ‚ŠøŠ¼Š°) ŠøŠ· ŠµŠŗрŠ°Š½Š° Š·Š° ŠæрŠµŠ³Š»ŠµŠ“ Š½Š°Ń†Ń€Ń‚Š°. ŠšŠ¾Ń€ŠøстŠøтŠµ Š²ŠµŠ·Ńƒ " "ā€žŠ˜Š·Š±Ń€ŠøшŠøā€œ ŠæрŠø Š“Š½Ńƒ Š“ŠøјŠ°Š»Š¾Š³Š°." -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" "ŠžŠ²Š¾ Š½ŠµŠ¼Š° ŠµŃ„ŠµŠŗтŠ° Š½Š° Š»Š¾ŠŗŠ°Š»Š½Šµ Š½Š°Ń†Ń€Ń‚Šµ ŠŗŠ¾Ń˜Šµ су Š¾ŠæŠµŃ€Š°Ń‚ŠµŃ€Šø Š¼Š¾Š¶Š“Š° Š²ŠµŃ› ŠæрŠøŠ¼ŠµŠ½ŠøŠ»Šø." @@ -6999,19 +7051,19 @@ msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" "Š”Š½ŠøŠ¼Š°Šŗ ŠµŠŗрŠ°Š½Š° ŠŗŠ¾Ń˜Šø ŠøстŠøчŠµ Š¾ŠæцŠøју уŠŗŠ»Š°ŃšŠ°ŃšŠ° у ŠæрŠµŠ³Š»ŠµŠ“у Š·Š°Ń˜ŠµŠ“Š½ŠøчŠŗŠ¾Š³ Š½Š°Ń†Ń€Ń‚Š°" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "Š§ŃƒŠ²Š°ŃšŠµ Š½Š°Ń†Ń€Ń‚Š°" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "ŠŠ¾Š²Šø тŠøŠŗŠµŃ‚" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "Š”Š¾Š“Š°Š²Š°ŃšŠµ Š½Š¾Š²Šøх Š½Š°Ń†Ń€Ń‚Š°" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " @@ -7021,7 +7073,7 @@ msgstr "" "Š½Š°ŃŠ»Š¾Š² тŠøŠŗŠµŃ‚Š° Šø чŠ»Š°Š½Š°Šŗ ŠæŠ¾ Š¶ŠµŃ™Šø. ŠžŠ±Š°Š²ŠµŠ·Š½Š¾ ŠøŠ·Š°Š±ŠµŃ€ŠøтŠµ Š³Ń€ŃƒŠæу ŠŗŠ¾Ń˜Š° ŠæŠ¾Š“рŠ¶Š°Š²Š° " "Š·Š°Ń˜ŠµŠ“Š½ŠøчŠŗŠµ Š½Š°Ń†Ń€Ń‚Šµ." -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -7037,11 +7089,11 @@ msgstr "" "Š”Š½ŠøŠ¼Š°Šŗ ŠµŠŗрŠ°Š½Š° ŠŗŠ¾Ń˜Šø ŠæŠ¾ŠŗŠ°Š·ŃƒŃ˜Šµ ŠŗŠ°ŠŗŠ¾ Š“Š° сŠ°Ń‡ŃƒŠ²Š°Ń‚Šµ Š“ŠøјŠ°Š»Š¾Š³ Š½Š¾Š²Š¾Š³ тŠøŠŗŠµŃ‚Š° ŠŗŠ°Š¾\n" "Š·Š°Ń˜ŠµŠ“Š½ŠøчŠŗŠø Š½Š°Ń†Ń€Ń‚" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "ŠžŃŠ²ŠµŠ¶ŠøтŠµ ŠæŠ¾ŃŃ‚Š¾Ń˜ŠµŃ›Šµ Š½Š°Ń†Ń€Ń‚Šµ" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -7053,7 +7105,7 @@ msgstr "" "ŠæŠ¾Š“Š°Ń‚ŠŗŠµ ŠŗŠ°Ń€Ń‚Šµ ŠøŠ»Šø сŠ°Š“рŠ¶Š°Ń˜) Šø, Š°ŠŗŠ¾ јŠµ ŠæŠ¾Ń‚Ń€ŠµŠ±Š½Š¾, Š¾ŃŠ²ŠµŠ¶ŠøтŠµ Š½Š°Š·ŠøŠ² Š½Š°Ń†Ń€Ń‚Š° у " "Š“ŠµŃŠ½Š¾Š¼ ŠæŠ°Š½ŠµŠ»Ńƒ тŠøŠŗŠµŃ‚Š°." -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -7067,11 +7119,11 @@ msgstr "" "Š”Š½ŠøŠ¼Š°Šŗ ŠµŠŗрŠ°Š½Š° ŠŗŠ¾Ń˜Šø ŠæŠ¾ŠŗŠ°Š·ŃƒŃ˜Šµ ŠŗŠ°ŠŗŠ¾ Š“Š° ŠæрŠ¾Š¼ŠµŠ½ŠøтŠµ Š½Š°Š·ŠøŠ² / Š¾ŃŠ²ŠµŠ¶ŠøтŠµ ŠæŠ¾ŃŃ‚Š¾Ń˜ŠµŃ›Šµ " "Š·Š°Ń˜ŠµŠ“Š½ŠøчŠŗŠµ Š½Š°Ń†Ń€Ń‚Šµ" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "ŠŸŠ¾ŃŃ‚Š¾Ń˜ŠµŃ›Šø тŠøŠŗŠµŃ‚" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " @@ -7081,7 +7133,7 @@ msgstr "" "Š²Š°ŃˆŠµŠ¼ ŠøŠ·Š±Š¾Ń€Ńƒ) Š“Š¾Š·Š²Š¾Ń™Š°Š²Š° Š·Š°Ń˜ŠµŠ“Š½ŠøчŠŗŠµ Š½Š°Ń†Ń€Ń‚Šµ, Zammad ћŠµ Š¾Š¼Š¾Š³ŃƒŃ›ŠøтŠø Š¾ŠæцŠøју " "ā€žŠ”Š°Ń‡ŃƒŠ²Š°Ń˜ Š½Š°Ń†Ń€Ń‚ā€œ." -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." @@ -7089,7 +7141,7 @@ msgstr "" "Š”Š²Šµ Š°ŠŗтуŠµŠ»Š½Šµ ŠæрŠ¾Š¼ŠµŠ½Šµ Š½Š° тŠøŠŗŠµŃ‚Ńƒ (ŠæŠ¾Š“Š°Ń†Šø тŠøŠŗŠµŃ‚Š°, чŠ»Š°Š½Š°Šŗ Šø њŠµŠ³Š¾Š²Šø ŠæрŠøŠ»Š¾Š·Šø) Š±ŠøћŠµ " "сŠ°Ń‡ŃƒŠ²Š°Š½Šµ у Š·Š°Ń˜ŠµŠ“Š½ŠøчŠŗŠ¾Š¼ Š½Š°Ń†Ń€Ń‚Ńƒ." -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "ŠŸŠ¾ сŠ½ŠøŠ¼Š°ŃšŃƒ Š½Š°Ń†Ń€Ń‚Š°, Š±ŠøћŠµ ŠæрŠøŠŗŠ°Š·Š°Š½Š¾ Š“уŠ³Š¼Šµ ā€žšŸ“ Š”Š¾ŃŃ‚ŃƒŠæŠ°Š½ Š½Š°Ń†Ń€Ń‚ā€œ." @@ -7123,10 +7175,10 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" "Š”Š²Š¾Ń„Š°ŠŗтŠ¾Ń€ŃŠŗŠ° Š°ŃƒŃ‚ŠµŠ½Ń‚ŠøфŠøŠŗŠ°Ń†ŠøјŠ° јŠµ Š¾ŠæцŠøŠ¾Š½Š° фуŠ½ŠŗцŠøјŠ°. ŠŠ“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø Š¼Š¾Š³Ńƒ Š“Š° " -"сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ :admin-docs:`Š¾Š²Š“Šµ `." +"сŠ°Š·Š½Š°Ń˜Ńƒ Š²ŠøшŠµ :admin-docs:`Š¾Š²Š“Šµ `." #: ../extras/two-factor-authentication.rst:16 msgid "Set Up Two-Factor Authentication" @@ -7729,15 +7781,15 @@ msgid "" msgstr "" "Š£ сŠ»ŃƒŃ‡Š°Ń˜Ńƒ Š³Ń€ŠµŃˆŠ°ŠŗŠ°, Š¼Š¾Ń›Šø ћŠµŃ‚Šµ Š“Š° **ŠæŠ¾Š½Š¾Š²Š¾ ŠæŠ¾ŠŗушŠ°Ń‚Šµ** Š²ŠµŃ€ŠøфŠøŠŗŠ°Ń†Šøју ŠŗључŠ°." -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "ŠžŃŠ½Š¾Š²Šµ" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "ŠŠ°ŠæрŠµŠ“Š½Šµ тŠµŠ¼Šµ" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "Š”Š¾Š“Š°Ń†Šø" @@ -7745,6 +7797,41 @@ msgstr "Š”Š¾Š“Š°Ń†Šø" msgid "Zammad User Documentation" msgstr "Zammad ŠŗŠ¾Ń€ŠøсŠ½ŠøчŠŗŠ° Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠ°" +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" +"Š¢Ń€ŠµŠ½ŃƒŃ‚Š½Š¾ чŠøтŠ°Ń‚Šµ Zammad ŠŗŠ¾Ń€ŠøсŠ½ŠøчŠŗу Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†Šøју. Š¢Š°ŠŗŠ¾Ń’Šµ су Š“Š¾ŃŃ‚ŃƒŠæŠ½Šø :docs:`" +"сŠøстŠµŠ¼ŃŠŗŠø ` Šø :admin-docs:`Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠø ` " +"ŠæрŠøручŠ½ŠøцŠø." + +#~ msgid "`service-level agreements`_," +#~ msgstr "`сŠæŠ¾Ń€Š°Š·ŃƒŠ¼Šø Š¾ Š½ŠøŠ²Š¾Ńƒ усŠ»ŃƒŠ³Š°`_," + +#~ msgid "`triggers`_, and" +#~ msgstr "`Š¾ŠŗŠøŠ“Š°Ń‡Šø`_, Šø" + +#~ msgid "`scheduled events`_." +#~ msgstr "`ŠæŠ»Š°Š½ŠøрŠ°Š½Šø Š“Š¾Š³Š°Ń’Š°Ń˜Šø`_." + +#~ msgid "`generic CTI`_" +#~ msgstr "`Š³ŠµŠ½ŠµŃ€ŠøчŠŗŠø CTI`_" + +#~ msgid "`placetel CTI`_" +#~ msgstr "`placetel CTI`_" + +#~ msgid "`sipgate CTI`_" +#~ msgstr "`sipgate CTI`_" + +#~ msgid "" +#~ "We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " +#~ "and the `general Zammad Documentation`_ (System Administrators, API)." +#~ msgstr "" +#~ "Š˜Š¼Š°Š¼Š¾ трŠø рŠ°Š·Š»ŠøчŠøтŠµ: `Zammad ŠŗŠ¾Ń€ŠøсŠ½ŠøчŠŗŠ°`_, `Zammad Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€ŃŠŗŠ°`_ Šø " +#~ "`Š¾ŠæштŠ° Zammad Š“Š¾ŠŗуŠ¼ŠµŠ½Ń‚Š°Ń†ŠøјŠ°`_ (сŠøстŠµŠ¼ Š°Š“Š¼ŠøŠ½ŠøстрŠ°Ń‚Š¾Ń€Šø, API)." + #~ msgid "Managing Ticket Settings" #~ msgstr "Š£ŠæрŠ°Š²Ń™Š°ŃšŠµ ŠæŠ¾Š“Š°Ń†ŠøŠ¼Š° тŠøŠŗŠµŃ‚Š°" diff --git a/locale/sv/LC_MESSAGES/user-docs.po b/locale/sv/LC_MESSAGES/user-docs.po index 1238b20c..9d4429b5 100644 --- a/locale/sv/LC_MESSAGES/user-docs.po +++ b/locale/sv/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -35,7 +35,7 @@ msgid "The keyboard shortcut cheat sheet on Windows." msgstr "" #: ../advanced/keyboard-shortcuts.rst:16 ../advanced/tabs.rst:25 -#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:33 +#: ../basics/find-ticket/browse.rst:27 ../basics/find-ticket/search.rst:33 #: ../basics/service-ticket/create.rst:48 #: ../snippets/ui-protip-message-editor-features.rst:1 #: ../basics/service-ticket/follow-up.rst:55 @@ -133,9 +133,9 @@ msgstr "" #: ../advanced/macros.rst:12 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -290,12 +290,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -448,11 +448,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -462,7 +462,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -509,134 +509,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -889,14 +889,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1087,8 +1087,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1283,10 +1283,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1319,7 +1321,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1424,48 +1426,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1476,7 +1479,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1618,7 +1621,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1912,10 +1915,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1928,11 +1932,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1940,14 +1944,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1957,7 +1961,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2093,11 +2097,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2107,15 +2111,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2123,7 +2127,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2164,7 +2168,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2186,24 +2190,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2266,38 +2270,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasnā€™t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasnā€™t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "ā±ļø Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if itā€™s waiting " "on feedback from a third-party supplier whoā€™s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2506,7 +2510,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2518,18 +2522,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2540,21 +2546,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2564,11 +2570,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2577,15 +2583,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2593,31 +2601,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2625,15 +2633,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2641,15 +2651,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2658,19 +2670,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2679,15 +2691,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2695,21 +2707,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2719,11 +2731,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2732,15 +2744,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2748,58 +2762,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2807,26 +2822,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2836,117 +2851,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -2956,65 +2973,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-toā€™s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3022,66 +3040,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3089,7 +3110,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3097,18 +3118,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3116,45 +3137,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3162,15 +3183,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3179,17 +3200,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3197,15 +3218,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3213,17 +3234,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3231,7 +3252,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3239,65 +3260,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3305,52 +3326,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3358,17 +3380,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3376,42 +3398,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3419,34 +3441,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3455,21 +3478,22 @@ msgid "" "refund, delivery issue, missingā€¦" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3477,19 +3501,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3497,27 +3521,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3541,58 +3566,59 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3600,34 +3626,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3637,19 +3663,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "šŸ‘¤ Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3739,7 +3765,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3760,8 +3786,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4013,8 +4038,8 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4102,8 +4127,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4239,7 +4263,14 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4247,39 +4278,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4287,21 +4318,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "" @@ -4309,37 +4340,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4350,17 +4381,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4369,13 +4400,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4387,17 +4418,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4405,23 +4436,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4429,7 +4460,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4449,34 +4480,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4484,7 +4515,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4493,19 +4524,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "" @@ -4517,7 +4548,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "" @@ -4529,7 +4560,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "" @@ -4547,38 +4578,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4586,22 +4617,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5125,7 +5156,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5177,8 +5208,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5677,22 +5708,22 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5706,16 +5737,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5725,17 +5756,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5745,17 +5776,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5765,30 +5796,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5796,26 +5827,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5827,11 +5858,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5839,7 +5870,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5849,24 +5880,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "" @@ -5892,7 +5923,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6357,18 +6388,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/th/LC_MESSAGES/user-docs.po b/locale/th/LC_MESSAGES/user-docs.po index 4077334f..e86b1893 100644 --- a/locale/th/LC_MESSAGES/user-docs.po +++ b/locale/th/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2022-04-16 15:56+0000\n" "Last-Translator: LAO \n" "Language-Team: Thai `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" #: ../advanced/macros.rst:17 @@ -293,12 +293,12 @@ msgstr "" #: ../advanced/search.rst:42 msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "" @@ -451,11 +451,11 @@ msgid "" "the attributes allows it." msgstr "" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -465,7 +465,7 @@ msgid "" "Below are some examples that you could use with this:" msgstr "" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -512,134 +512,134 @@ msgstr "" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -892,14 +892,14 @@ msgstr "ąø­ąø‡ąø„ą¹Œąøąø£" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "|grn|" @@ -1092,8 +1092,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1288,10 +1288,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1324,7 +1326,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1429,48 +1431,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "**Unassigned & ą¹€ąø›ąø“ąø”**" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1481,7 +1484,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1623,7 +1626,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "ąø„ąø¹ąøąø„ą¹‰ąø²" @@ -1917,10 +1920,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1933,11 +1937,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "**šŸ™… ą¹€ąøˆą¹‰ąø²ąø«ąø™ą¹‰ąø²ąø—ąøµą¹ˆ ąøąø³ąø„ąø±ąø‡ą¹ąøą¹‰ą¹„ąø‚!**" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1945,14 +1949,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -1962,7 +1966,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2098,11 +2102,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2112,15 +2116,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2128,7 +2132,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2169,7 +2173,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "ąø„ąø§ąø²ąø”ąøŖąø³ąø„ąø±ąø" @@ -2191,24 +2195,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2271,38 +2275,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasnā€™t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasnā€™t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "ā±ļø Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if itā€™s waiting " "on feedback from a third-party supplier whoā€™s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2511,7 +2515,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2523,18 +2527,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2545,21 +2551,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2569,11 +2575,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2582,15 +2588,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2598,31 +2606,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2630,15 +2638,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2646,15 +2656,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2663,19 +2675,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2684,17 +2696,17 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 #, fuzzy #| msgid "Zammad Agent Documentation" msgid "Documentation" msgstr "Zammad Agent Documentation" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2702,21 +2714,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2726,11 +2738,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2739,15 +2751,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2755,58 +2769,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2814,28 +2829,28 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 #, fuzzy #| msgid "Group" msgid "Groups" msgstr "ąøąø„ąøøą¹ˆąø”" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2845,117 +2860,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -2965,65 +2982,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "ąøąø²ąø™ąø„ąø§ąø²ąø”ąø£ąø¹ą¹‰" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-toā€™s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3031,66 +3049,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3098,7 +3119,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3106,18 +3127,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3125,45 +3146,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3171,15 +3192,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3188,17 +3209,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "ąø­ąø‡ąø„ą¹Œąøąø£" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3206,15 +3227,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3222,17 +3243,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3240,7 +3261,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3248,65 +3269,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3314,52 +3335,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3367,17 +3389,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3385,42 +3407,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3428,36 +3450,37 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 #, fuzzy #| msgid "Ticket Templates" msgid "(Ticket) Template" msgstr "ąø•ą¹‰ąø™ą¹ąøšąøš ą¹ƒąøšą¹ąøˆą¹‰ąø‡ąø‹ą¹ˆąø­ąø”" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3466,21 +3489,22 @@ msgid "" "refund, delivery issue, missingā€¦" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3488,19 +3512,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3508,27 +3532,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3552,60 +3577,61 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 #, fuzzy #| msgid "New tickets" msgid "New Ticket dialogue" msgstr "ąøŖąø£ą¹‰ąø²ąø‡ą¹ƒąøšą¹ąøˆą¹‰ąø‡ąø‹ą¹ˆąø­ąø”" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3613,34 +3639,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3650,19 +3676,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "šŸ‘¤ Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3752,7 +3778,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3773,8 +3799,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4028,8 +4053,8 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4117,8 +4142,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4254,7 +4278,14 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "ąø”ąø²ą¹€ąø£ąø“ą¹ˆąø”ąøąø±ąø™ą¹€ąø„ąø¢" @@ -4262,39 +4293,39 @@ msgstr "ąø”ąø²ą¹€ąø£ąø“ą¹ˆąø”ąøąø±ąø™ą¹€ąø„ąø¢" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "ą¹€ąø„ąø·ąø­ąøąø ąø²ąø©ąø²" @@ -4302,21 +4333,21 @@ msgstr "ą¹€ąø„ąø·ąø­ąøąø ąø²ąø©ąø²" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "" @@ -4324,37 +4355,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4365,17 +4396,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4384,13 +4415,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4402,17 +4433,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "ąøąø³ąø„ąø±ąø‡ą¹ąøą¹‰ą¹„ąø‚ ąø«ąø”ąø§ąø”ąø«ąø”ąø¹ą¹ˆ" @@ -4420,23 +4451,23 @@ msgstr "ąøąø³ąø„ąø±ąø‡ą¹ąøą¹‰ą¹„ąø‚ ąø«ąø”ąø§ąø”ąø«ąø”ąø¹ą¹ˆ" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4444,7 +4475,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4464,34 +4495,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "ąøąø³ąø„ąø±ąø‡ą¹ąøą¹‰ą¹„ąø‚ąø„ąø³ąø•ąø­ąøš" @@ -4499,7 +4530,7 @@ msgstr "ąøąø³ąø„ąø±ąø‡ą¹ąøą¹‰ą¹„ąø‚ąø„ąø³ąø•ąø­ąøš" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4508,19 +4539,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "šŸ”— **ąø„ąø“ą¹‰ąø‡ą¹€ąø‚ą¹‰ąø²ąø–ąø¶ąø‡**" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "šŸ’” **ą¹„ąø› ąø”ąø¹ąø„ąø³ąø•ąø­ąøš**" @@ -4532,7 +4563,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "šŸ“‹ **ą¹€ąøŠąø·ą¹ˆąø­ąø” ą¹ƒąøšą¹ąøˆą¹‰ąø‡ąø‹ą¹ˆąø­ąø”**" @@ -4544,7 +4575,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "" @@ -4562,38 +4593,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "**ą¹€ąøœąø¢ą¹ąøžąø£ą¹ˆ** (ąø—ąøøąøąø„ąø™ą¹€ąø‚ą¹‰ąø²ąø”ąø¹ą¹„ąø”ą¹‰)" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "|blu|" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "**ąø ąø²ąø¢ą¹ƒąø™** (ą¹€ąøˆą¹‰ąø²ąø«ąø™ą¹‰ąø²ąø—ąøµą¹ˆ ą¹ąø„ąø°ąøœąø¹ą¹‰ą¹ąøą¹‰ą¹„ąø‚)" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "|gry|" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4601,22 +4632,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5172,7 +5203,7 @@ msgstr "ą¹€ąø›ąø„ąøµą¹ˆąø¢ąø™ąø£ąø«ąø±ąøŖąøœą¹ˆąø²ąø™ą¹€ąø‚ą¹‰ąø²ą¹ƒąøŠą¹‰ąø‡ąø² #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5224,8 +5255,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5724,22 +5755,22 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5753,16 +5784,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5772,17 +5803,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5792,17 +5823,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5812,30 +5843,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5843,28 +5874,28 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 #, fuzzy #| msgid "New tickets" msgid "New ticket" msgstr "ąøŖąø£ą¹‰ąø²ąø‡ą¹ƒąøšą¹ąøˆą¹‰ąø‡ąø‹ą¹ˆąø­ąø”" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5876,11 +5907,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5888,7 +5919,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5898,26 +5929,26 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 #, fuzzy #| msgid "Finding Tickets" msgid "Existing ticket" msgstr "ąøąø³ąø„ąø±ąø‡ąø„ą¹‰ąø™ąø«ąø² ą¹ƒąøšą¹ąøˆą¹‰ąø‡ąø‹ą¹ˆąø­ąø”" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "" @@ -5943,7 +5974,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6410,15 +6441,15 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "ą¹€ąøšąø·ą¹‰ąø­ąø‡ąø•ą¹‰ąø™" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "ąø«ąø±ąø§ąø‚ą¹‰ąø­ąø‚ąø±ą¹‰ąø™ąøŖąø¹ąø‡" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "ąøžąø“ą¹€ąøØąø©" @@ -6427,3 +6458,10 @@ msgstr "ąøžąø“ą¹€ąøØąø©" #| msgid "Zammad Agent Documentation" msgid "Zammad User Documentation" msgstr "Zammad Agent Documentation" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" diff --git a/locale/tr/LC_MESSAGES/user-docs.po b/locale/tr/LC_MESSAGES/user-docs.po index 4bc36204..3e98a780 100644 --- a/locale/tr/LC_MESSAGES/user-docs.po +++ b/locale/tr/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2022-04-16 15:57+0000\n" "Last-Translator: TRANSFER FROM TRANSIFEX \n" "Language-Team: Turkish `_. If you have an idea for a macro " +#| "youā€™d like to use, your Zammad admin can probably make it happen." msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" "Yapamazsınız ā€“ bu 'yƶnetici'nin işidir `_. Kullanmak istediğiniz bir makro iƧin bir " @@ -337,16 +342,21 @@ msgid "Available attributes" msgstr "Kullanılabilir nitelikler" #: ../advanced/search.rst:42 +#, fuzzy +#| msgid "" +#| "For a more detailed list of available attributes please take a look into " +#| "our `Zammad Admin-Documentation `_" msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" "Kullanılabilir ƶzelliklerin daha ayrıntılı bir listesi iƧin lĆ¼tfen `Zammad " "Yƶnetici-DokĆ¼mantasyonu `_ sayfamıza gƶz atın." -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "Nitelikler ve kullanımı" @@ -522,11 +532,11 @@ msgstr "" "kullanabilirsiniz. Zammad, niteliklerin izin verdiği her yerde normal " "ifadeler kullanmanıza da izin verecektir." -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "**Birleştirilen arama ifadeleri**" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -543,7 +553,7 @@ msgstr "" "olumsuzlama ``!`` kullanabilirsiniz. Aşağıda bununla kullanabileceğiniz bazı " "ƶrnekler verilmiştir:" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "Arama ifadesi kombinasyonlarına gƶre ƶrnekler" @@ -599,11 +609,11 @@ msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "" "Bekleme durumunda ve 1'den 5'e kadar olan makale sayısının tĆ¼mĆ¼nĆ¼ gƶsterir." -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "Bazı Bilet ƶzellikleri ve tĆ¼rleri" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." @@ -611,126 +621,126 @@ msgstr "" "Bilet ve makaleye gƶre sıralanmış en ƶnemli ƶzellikleri aşağıda " "bulabilirsiniz." -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "Bilet nitelikleri" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "number: string" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "title: string" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "group: object (group.name, ...)" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "priority: object (priority.name, ...)" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "state: object (state.name, ...)" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "organization: object (organization.name, ...)" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "owner: object (owner.firstname, owner.lastname, owner.email, ...)" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "first_response_at: timestamp" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "first_response_in_min: integer (ilk yanıta kadar geƧen iş sĆ¼resi)" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "close_at: timestamp" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "close_in_min: integer (kapatılana kadar geƧen iş sĆ¼resi)" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" "last_contact_at: timestamp (mĆ¼ÅŸteri veya temsilci tarafından son iletişim)" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "last_contact_agent_at: timestamp (temsilci tarafından son iletişim)" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "last_contact_customer_at: timestamp (mĆ¼ÅŸteri tarafından son iletişim)" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "create_article_type: string (email|phone|web|...)" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "create_article_sender: string (Customer|Agent|System)" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "article_count: integer" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "escalation_at: timestamp" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "pending_time: timestamp" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "Makale nitelikleri" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "article.from: string" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "article.to: string" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "article.cc: string" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "article.subject: string" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "article.body: string" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "article.attachment.title: string (ekin dosya adı)" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "article.attachment.content: string (ekin iƧeriği)" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "article.attachment.content_type: string (Dosya tĆ¼rĆ¼ ƶr. PDF)" @@ -1033,7 +1043,7 @@ msgstr "Organizasyonlar" msgid "Omnisearch" msgstr "Omnisearch" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" @@ -1042,7 +1052,7 @@ msgstr "" "kodları:**" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "|grn|" @@ -1254,9 +1264,13 @@ msgid "Customizing text modules" msgstr "Metin modĆ¼llerini ƶzelleştirmek" #: ../advanced/text-modules.rst:42 +#, fuzzy +#| msgid "" +#| "Administrators can learn more about customizing text modules `here " +#| "`_." msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" "Yƶneticiler metin modĆ¼llerini ƶzelleştirmek hakkında daha fazla bilgi almak " "iƧin `buraya ` gƶz atabilir_." @@ -1501,10 +1515,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1556,7 +1572,7 @@ msgstr "**šŸ¤” Pardon? \"Zaman Hesaplama\" diyaloğunu gƶremedim...**" msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" "Bu ƶzellik **isteğe bağlıdır**; bir bileti gĆ¼ncellediğiniz zaman " "gƶrmĆ¼yorsanız, bu yƶneticiniz tarafından etkinleştirilmediği anlamına gelir. " @@ -1677,19 +1693,19 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "**Atanmış biletlerim** (sadece *aƧık/bekliyor*)" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "**Atanmamış ve AƧık**" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" @@ -1697,11 +1713,11 @@ msgstr "" "**Beklemesi aşılan biletlerim** (ƶnceden *beklemede* olarak işaretlenmiş ve " "sĆ¼resi geƧmiş)" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "**AƧık** (sistem geneli)" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" @@ -1709,21 +1725,22 @@ msgstr "" "**Beklemesi aşılanlar** (sistem geneli, ƶnceden *beklemede* olarak " "işaretlenmiş ve sĆ¼resi geƧmiş)" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "GƶrĆ¼ntĆ¼leme sırasını değiştirmek iƧin sĆ¼tun başlıklarına tıklayın." -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" "Genişliklerini ayarlamak iƧin sĆ¼tun ayırıcılara tıklayın ve sĆ¼rĆ¼kleyin." -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1734,7 +1751,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1899,7 +1916,7 @@ msgstr "" "Biletin başlığı, tĆ¼m e-posta yazışmalarında **konu satırı** olarak " "kullanılacaktır." -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "MĆ¼ÅŸteri" @@ -2245,14 +2262,15 @@ msgstr "" #| "more `here `_." msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" "Bu ƶzellik **isteğe bağlıdır**; ana menĆ¼de gƶrmĆ¼yorsanız, bu yƶneticiniz " "tarafından etkinleştirilmediği anlamına gelir. Yƶneticiler daha fazla bilgi " "iƧin `buraya `_ " "bakabilir." -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -2265,11 +2283,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "**šŸ™… Burada Ƨalışıyorum!**" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -2281,7 +2299,7 @@ msgstr "" "Ƨelişkili yanıtlar alabilir; veya bir aracı tarafından yapılan değişiklikler " "yanlışlıkla diğeri tarafından geri alınabilir." -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " @@ -2291,7 +2309,7 @@ msgstr "" "iƧin sol alt kĆ¶ÅŸede bir avatar gƶrĆ¼ntĆ¼leyerek potansiyel Ƨatışmalar " "konusunda sizi uyaracaktır." -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -2303,7 +2321,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2469,12 +2487,16 @@ msgid "**So how do I manage which team Iā€™m on?**" msgstr "**Peki hangi takımda olduğumu nasıl yƶnetebilirim?**" #: ../basics/service-ticket/settings/group.rst:30 +#, fuzzy +#| msgid "" +#| "You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "Yapamazsınız ā€“ bu `yƶneticinin işidir `_." -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2486,15 +2508,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "Bu kullanıcı yalnızca bir gruba (\"Kullanıcılar\") aittir." -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "Ɩyleyse nereye gireceğim?" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2505,7 +2527,7 @@ msgstr "" "yƶnetici prosedĆ¼rĆ¼ sizinle ƶnceden tartışmadıysa bunu yapmanız gerekmez." #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "Sahip" @@ -2560,7 +2582,7 @@ msgstr "" "atayabilir (veya tam tersi)." #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "Ɩncelik" @@ -2587,24 +2609,24 @@ msgstr "" "otomatik kancayı kurabilir:" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2673,12 +2695,19 @@ msgid "Whatā€™s the difference between ā€œnewā€ and ā€œopenā€?" msgstr "\"Yeni\" ve \"aƧık\" arasındaki fark nedir?" #: ../basics/service-ticket/settings/state.rst:32 +#, fuzzy +#| msgid "" +#| "States do more than just indicate progress: Zammad has a fine-grained " +#| "time tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that " +#| "uses state information to measure how long it takes for customers to get " +#| "a response on a new ticket or get their issues resolved entirely." msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" "Durumlar, ilerlemeyi belirtmekten fazlasını yapar: Zammad, mĆ¼ÅŸterilerinin " "yeni bir biletine yanıt verilmesinin veya sorunlarının tamamen " @@ -2686,14 +2715,14 @@ msgstr "" "ayrıntılı bir zaman izleme ƶzelliğine (buna ā€œ\\ `hizmet dĆ¼zeyi anlaşmaları `_" "\\ ā€ veya SLA'lar denir) sahiptir." -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasnā€™t received her first response on " "the issue." msgstr "" "*Yeni* bir bilette, mĆ¼ÅŸteri sorunla ilgili ilk yanıtını henĆ¼z almamıştır." -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasnā€™t been resolved." @@ -2701,14 +2730,14 @@ msgstr "" "*AƧık* bir bilette, mĆ¼ÅŸteriye ilk yanıt verilmiştir, ancak sorun hala " "ƧƶzĆ¼lmemiştir." -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "ā±ļø Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" "ā±ļø *Beklemede* durumda olan biletler, SLA sınırlarına doğru zaman biriktirmez." -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if itā€™s waiting " "on feedback from a third-party supplier whoā€™s out of town until next week." @@ -2718,7 +2747,7 @@ msgstr "" "bekleniyor* olarak işaretlenebilir." #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "Etiketler" @@ -2958,7 +2987,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2970,18 +2999,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2992,21 +3023,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -3016,13 +3047,13 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 #, fuzzy #| msgid "Suggested Workflows" msgid "Core Workflows" msgstr "Ɩnerilen İş Akışları" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -3031,15 +3062,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -3047,31 +3080,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -3079,15 +3112,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -3095,15 +3130,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -3112,19 +3149,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -3133,17 +3170,17 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 #, fuzzy #| msgid "Zammad Agent Documentation" msgid "Documentation" msgstr "Zammad Aracı DokĆ¼mantasyonu" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -3151,23 +3188,23 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 #, fuzzy #| msgid "Encryption" msgid "Escalation" msgstr "Şifreleme" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -3177,11 +3214,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -3190,15 +3227,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -3206,60 +3245,61 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 #, fuzzy #| msgid "Omnisearch" msgid "Elasticsearch" msgstr "Omnisearch" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -3267,28 +3307,28 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 #, fuzzy #| msgid "Group" msgid "Groups" msgstr "Grup" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -3298,117 +3338,131 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 +#, fuzzy +#| msgid "" +#| "Administrators can learn more about customizing text modules `here " +#| "`_." msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" +"Yƶneticiler metin modĆ¼llerini ƶzelleştirmek hakkında daha fazla bilgi almak " +"iƧin `buraya ` gƶz atabilir_." -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 +#, fuzzy +#| msgid "" +#| "Administrators can learn more about customizing text modules `here " +#| "`_." msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" +"Yƶneticiler metin modĆ¼llerini ƶzelleştirmek hakkında daha fazla bilgi almak " +"iƧin `buraya ` gƶz atabilir_." -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3418,65 +3472,72 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 +#, fuzzy +#| msgid "" +#| "Administrators can learn more about customizing text modules `here " +#| "`_." msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" +"Yƶneticiler metin modĆ¼llerini ƶzelleştirmek hakkında daha fazla bilgi almak " +"iƧin `buraya ` gƶz atabilir_." -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "Bilgi Tabanı" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-toā€™s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3484,68 +3545,77 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 +#, fuzzy +#| msgid "" +#| "Administrators can learn more about customizing text modules `here " +#| "`_." msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" +"Yƶneticiler metin modĆ¼llerini ƶzelleştirmek hakkında daha fazla bilgi almak " +"iƧin `buraya ` gƶz atabilir_." -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 #, fuzzy #| msgid "Macros" msgid "Macro" msgstr "Makrolar" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3553,7 +3623,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3561,18 +3631,24 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 +#, fuzzy +#| msgid "" +#| "Administrators can learn more about customizing text modules `here " +#| "`_." msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" +"Yƶneticiler metin modĆ¼llerini ƶzelleştirmek hakkında daha fazla bilgi almak " +"iƧin `buraya ` gƶz atabilir_." -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3580,45 +3656,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3626,15 +3702,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3643,17 +3719,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "Organizasyon" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3661,15 +3737,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3677,17 +3753,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3695,7 +3771,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3703,65 +3779,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3769,34 +3845,34 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 #, fuzzy #| msgid "" #| "S/MIME is the most widely-supported method for secure email " @@ -3811,18 +3887,25 @@ msgstr "" "yƶntemdir. S/MIME ile, başkalarıyla **imzalı** ve **şifreli** mesaj " "alışverişi yapabilirsiniz." -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 +#, fuzzy +#| msgid "" +#| "Administrators can learn more about customizing text modules `here " +#| "`_." msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" +"Yƶneticiler metin modĆ¼llerini ƶzelleştirmek hakkında daha fazla bilgi almak " +"iƧin `buraya ` gƶz atabilir_." -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3830,17 +3913,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3848,44 +3931,44 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 #, fuzzy #| msgid "State" msgid "Status" msgstr "Durum" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3893,42 +3976,43 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 #, fuzzy #| msgid "" #| "Administrators can learn more about customizing text modules `here " #| "`_." msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" "Yƶneticiler metin modĆ¼llerini ƶzelleştirmek hakkında daha fazla bilgi almak " "iƧin `buraya ` gƶz atabilir_." -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 #, fuzzy #| msgid "Ticket Templates" msgid "(Ticket) Template" msgstr "Bilet Şablonları" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3937,23 +4021,30 @@ msgid "" "refund, delivery issue, missingā€¦" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 +#, fuzzy +#| msgid "" +#| "Administrators can learn more about customizing text modules `here " +#| "`_." msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" +"Yƶneticiler metin modĆ¼llerini ƶzelleştirmek hakkında daha fazla bilgi almak " +"iƧin `buraya ` gƶz atabilir_." -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 #, fuzzy #| msgid "Users" msgid "User" msgstr "Kullanıcılar" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3961,19 +4052,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3981,27 +4072,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -4026,23 +4118,25 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "**šŸ¤” Pardon? \"Telefon\" menĆ¼sĆ¼nĆ¼ gƶremedim...**" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 #, fuzzy #| msgid "" #| "This feature is **optional**; if you donā€™t see it in the main menu, that " #| "means your administrator hasnā€™t enabled it yet. Administrators can learn " -#| "more `here `_." +#| "more `here `_." msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" "Bu ƶzellik **isteğe bağlıdır**; ana menĆ¼de gƶrmĆ¼yorsanız, bu yƶneticiniz " "tarafından etkinleştirilmediği anlamına gelir. Yƶneticiler daha fazla bilgi " -"iƧin `buraya `_ " -"bakabilir." +"iƧin `buraya `_ bakabilir." -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 #, fuzzy #| msgid "" #| "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " @@ -4053,46 +4147,46 @@ msgid "" "admin chose." msgstr "šŸ¢ Arama kaydı **tĆ¼m ekip iƧin** gelen ve giden aramaları gƶsterir." -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 #, fuzzy #| msgid "New tickets" msgid "New Ticket dialogue" msgstr "Yeni biletler" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -4100,34 +4194,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -4137,7 +4231,7 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 #, fuzzy #| msgid "" #| "šŸ‘¤ Click on unrecognized numbers in the caller log to **create a new " @@ -4151,13 +4245,13 @@ msgstr "" "numaralara tıklayın. (Tanınmayan telefon numaraları bu şekilde mevcut " "mĆ¼ÅŸterilere eklenemez.)" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -4251,10 +4345,15 @@ msgid "**šŸ¤” Huh? I donā€™t see ā€œCustomer Chatā€ in the menu...**" msgstr "**šŸ¤” Pardon? \"MĆ¼ÅŸteri Sohbeti\" menĆ¼sĆ¼nĆ¼ gƶremedim...**" #: ../extras/chat.rst:37 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you donā€™t see it in the main menu, that " +#| "means your administrator hasnā€™t enabled it yet. Administrators can learn " +#| "more `here `_." msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "Bu ƶzellik **isteğe bağlıdır**; ana menĆ¼de gƶrmĆ¼yorsanız, bu yƶneticiniz " "tarafından etkinleştirilmediği anlamına gelir. Yƶneticiler daha fazla bilgi " @@ -4284,9 +4383,12 @@ msgstr "" "destekler**." #: ../extras/chat.rst:50 +#, fuzzy +#| msgid "" +#| "āŒØļø Live chat supports `text modules `_." msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" "āŒØļø Canlı sohbet `metin modĆ¼llerini `_ destekler." @@ -4582,11 +4684,17 @@ msgid "GitLub logo" msgstr "" #: ../extras/github-gitlab-integration.rst:9 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you donā€™t see it in the ticket pane, " +#| "that means your administrator hasnā€™t enabled it yet. Administrators can " +#| "learn more `here `_." msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "Bu ƶzellik **isteğe bağlıdır**; bilet panelinde gƶrmĆ¼yorsanız, bu " "yƶneticiniz tarafından etkinleştirilmediği anlamına gelir. Yƶneticiler daha " @@ -4690,11 +4798,16 @@ msgid "**šŸ¤” Huh? I donā€™t see a šŸ–Ø printer tab...**" msgstr "**šŸ¤” Pardon? šŸ–Ø Yazıcı sekmesini gƶrmĆ¼yorum...**" #: ../extras/i-doit-track-company-property.rst:19 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you donā€™t see it in the ticket view, " +#| "that means your administrator hasnā€™t enabled it yet. Administrators can " +#| "learn more `here `_." msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" "Bu ƶzellik **isteğe bağlıdır**; bilet gƶrĆ¼nĆ¼mĆ¼nde gƶrmĆ¼yorsanız, bu " "yƶneticiniz tarafından etkinleştirilmediği anlamına gelir. Yƶneticiler daha " @@ -4863,7 +4976,24 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "**šŸ¤” Pardon? \"Bilgi Tabanı\" menĆ¼sĆ¼nĆ¼ gƶremedim...**" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +#, fuzzy +#| msgid "" +#| "This feature is **optional**; if you donā€™t see it in the main menu, that " +#| "means your administrator hasnā€™t enabled it yet. Administrators can learn " +#| "more `here `_." +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" +"Bu ƶzellik **isteğe bağlıdır**; ana menĆ¼de gƶrmĆ¼yorsanız, bu yƶneticiniz " +"tarafından etkinleştirilmediği anlamına gelir. Yƶneticiler daha fazla bilgi " +"iƧin `buraya `_ bakabilir." + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "Başlarken" @@ -4871,25 +5001,25 @@ msgstr "Başlarken" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" "Yayınlanan bilgi tabanını gƶrmek iƧin Ć¼st araƧ Ƨubuğundaki **ā†—ļø butonunu** " "kullanın." -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" "šŸ‘† DĆ¼zenleme Modunda, bilgi tabanında gezinmek iƧin sağdaki menĆ¼yĆ¼ kullanın." -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." @@ -4897,11 +5027,11 @@ msgstr "" "**DĆ¼zenleme Modu**na geƧmek (ve tekrar geri dƶnmek) iƧin Ć¼st araƧ " "Ƨubuğundaki **ā€œDĆ¼zenleā€ butonunu** kullanın." -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "**šŸ¤” Pardon? ā€œDĆ¼zenleā€ butonunu gƶremedim...**" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " @@ -4911,7 +5041,7 @@ msgstr "" "dĆ¼zenlemesine veya yƶnetmesine izin verilmez**. Bilgi tabanını dĆ¼zenlemek " "istiyorsanız, size uygun izinleri verme konusunda yƶneticinizle gƶrĆ¼ÅŸĆ¼n." -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "Dilleri Değiştirmek" @@ -4919,23 +5049,23 @@ msgstr "Dilleri Değiştirmek" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" "GeƧerli sayfada Ƨevirileri gƶrĆ¼ntĆ¼lemek veya dĆ¼zenlemek iƧin dil menĆ¼nĆ¼sĆ¼ " "kullanın." -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" msgstr "šŸš§ **Bir sayfa henĆ¼z seƧilen dile Ƨevrilmediğinde ne olur?**" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "DĆ¼zenleme Modunda" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "Ƈevrilmemiş sayfalar āš ļø **uyarı işareti** ile işaretlenir:" @@ -4943,39 +5073,39 @@ msgstr "Ƈevrilmemiş sayfalar āš ļø **uyarı işareti** ile işaretlenir:" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "Ɩnizleme Modunda" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" "Ƈevrilmemiş sayfalar sadece **izinler dĆ¼zenlenerek** kullanıcılara " "gƶsterilir:" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "yayınlanmış bilgi tabanında" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "Ƈevrilmemiş sayfalar **her zaman gizlenir**:" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4986,17 +5116,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -5005,13 +5135,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -5023,19 +5153,19 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 #, fuzzy #| msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "**šŸ¤” Pardon? ā€œDĆ¼zenleā€ butonunu gƶremedim...**" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "Kategorileri DĆ¼zenlemek" @@ -5043,7 +5173,7 @@ msgstr "Kategorileri DĆ¼zenlemek" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." @@ -5051,7 +5181,7 @@ msgstr "" "šŸ“ **Ɯst** menĆ¼sĆ¼nĆ¼ kullanarak bir kategorinin yerini değiştirirseniz, tĆ¼m " "makaleleri ve alt kategorileri de onunla birlikte taşınacaktır." -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." @@ -5059,11 +5189,11 @@ msgstr "" "šŸ—‘ļø Kategoriler yalnızca **tĆ¼m makaleleri ve alt kategorileri** silindiğinde " "veya yeri değiştirildiğinde silinebilir." -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -5071,7 +5201,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -5091,34 +5221,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "Cevapları DĆ¼zenlemek" @@ -5126,7 +5256,7 @@ msgstr "Cevapları DĆ¼zenlemek" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -5141,19 +5271,19 @@ msgstr "" "kullanabileceğiniz anlamına gelir. Hatta dosya ekleri ve bağlantılar " "ekleyebilirsiniz!" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "šŸ”— **Web bağlantısı**" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "URL'ler diğer web sitelerini gƶsteriyor." -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "šŸ’” **Bağlantılı Cevap**" @@ -5165,7 +5295,7 @@ msgstr "Diğer bilgi tabanı cevaplarından iƧ referanslar." msgid "(Will not break if destination URL changes.)" msgstr "(Hedef URL değişirse bozulmaz.)" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "šŸ“‹ **Bağlı Biletler**" @@ -5177,7 +5307,7 @@ msgstr "Zammad biletlerinden iƧ referanslar." msgid "(Visible only in Preview and Edit Modes.)" msgstr "(Sadece Ɩnizleme ve DĆ¼zenleme Modlarında gƶrĆ¼nĆ¼r.)" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "" @@ -5195,7 +5325,7 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " @@ -5205,31 +5335,31 @@ msgstr "" "tarihte yayınlanmasını planlamak iƧin yanıtın **gƶrĆ¼nĆ¼rlĆ¼ÄŸĆ¼nĆ¼** ayarlayın. " "Makaleler, gƶrĆ¼nĆ¼rlĆ¼klerine gƶre **renk kodu** alır:" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "**Herkese AƧık** (herkes tarafından gƶrĆ¼lebilir)" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "|blu|" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "**Dahili** (sadece aracılar ve editƶrler gƶrebilir)" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "|gry|" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "**Taslak/Planlanmış/Arşiv** (sadece editƶrler gƶrebilir)" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -5237,22 +5367,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5847,7 +5977,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5917,10 +6047,15 @@ msgid "Notifications are available to agents only." msgstr "" #: ../extras/profile-and-settings.rst:139 +#, fuzzy +#| msgid "" +#| "The contents of these email notifications can be customized on self-" +#| "hosted installations. Administrators can learn more `here `_." msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" "Bu e-posta bildirimlerinin iƧeriği, kendi kendine barındırılan kurulumlarda " "ƶzelleştirilebilir. Yƶneticiler daha fazla bilgi iƧin `buraya `_ bakabilir." @@ -6621,26 +6756,26 @@ msgstr "**šŸ¤” Pardon? ā€œDĆ¼zenleā€ butonunu gƶremedim...**" msgid "" "This feature is **optional**; if you donā€™t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" "Bu ƶzellik **isteğe bağlıdır**; ana menĆ¼de gƶrmĆ¼yorsanız, bu yƶneticiniz " "tarafından etkinleştirilmediği anlamına gelir. Yƶneticiler daha fazla bilgi " "iƧin `buraya `_ " "bakabilir." -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -6654,16 +6789,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -6673,17 +6808,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -6693,19 +6828,19 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 #, fuzzy #| msgid "Existing tickets" msgid "Existing tickets (Ticket zoom)" msgstr "Mevcut biletler" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -6715,30 +6850,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -6746,30 +6881,30 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 #, fuzzy #| msgid "New tickets" msgid "New ticket" msgstr "Yeni biletler" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 #, fuzzy #| msgid "Adding New Messages/Notes" msgid "Adding new drafts" msgstr "Yeni Mesajlar/Notlar Eklemek" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -6781,11 +6916,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -6793,7 +6928,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -6803,26 +6938,26 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 #, fuzzy #| msgid "Existing tickets" msgid "Existing ticket" msgstr "Mevcut biletler" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "" @@ -6848,7 +6983,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -7315,15 +7450,15 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "Temel Bilgiler" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "Ä°leri Konular" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "Ekstralar" @@ -7333,6 +7468,29 @@ msgstr "Ekstralar" msgid "Zammad User Documentation" msgstr "Zammad Aracı DokĆ¼mantasyonu" +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr "" + +#, fuzzy +#~| msgid "" +#~| "This feature is **optional**; if you donā€™t see it in the main menu, that " +#~| "means your administrator hasnā€™t enabled it yet. Administrators can learn " +#~| "more `here `_." +#~ msgid "" +#~ "This feature is **optional**; if you donā€™t see it in the main menu, that " +#~ "means your administrator hasnā€™t enabled it yet. Administrators can learn " +#~ "more on our `admin documentation`_." +#~ msgstr "" +#~ "Bu ƶzellik **isteğe bağlıdır**; ana menĆ¼de gƶrmĆ¼yorsanız, bu yƶneticiniz " +#~ "tarafından etkinleştirilmediği anlamına gelir. Yƶneticiler daha fazla " +#~ "bilgi iƧin `buraya `_ bakabilir." + #~ msgid "Managing Ticket Settings" #~ msgstr "Bilet Ayarlarını Yƶnetmek" @@ -7385,25 +7543,3 @@ msgstr "Zammad Aracı DokĆ¼mantasyonu" #~ msgstr "" #~ "Herhangi bir aracı tarafından oluşturulan herhangi bir şablon **tĆ¼m** " #~ "aracılar tarafından kullanılabilir." - -#~ msgid "" -#~ "This feature is **optional**; if you donā€™t see it in the main menu, that " -#~ "means your administrator hasnā€™t enabled it yet. Administrators can learn " -#~ "more `here `_." -#~ msgstr "" -#~ "Bu ƶzellik **isteğe bağlıdır**; ana menĆ¼de gƶrmĆ¼yorsanız, bu yƶneticiniz " -#~ "tarafından etkinleştirilmediği anlamına gelir. Yƶneticiler daha fazla " -#~ "bilgi iƧin `buraya `_ bakabilir." - -#~ msgid "" -#~ "This feature is **optional**; if you donā€™t see it in the main menu, that " -#~ "means your administrator hasnā€™t enabled it yet. Administrators can learn " -#~ "more `here `_." -#~ msgstr "" -#~ "Bu ƶzellik **isteğe bağlıdır**; ana menĆ¼de gƶrmĆ¼yorsanız, bu yƶneticiniz " -#~ "tarafından etkinleştirilmediği anlamına gelir. Yƶneticiler daha fazla " -#~ "bilgi iƧin `buraya `_ bakabilir." diff --git a/locale/zh_Hans/LC_MESSAGES/user-docs.po b/locale/zh_Hans/LC_MESSAGES/user-docs.po index e9ab1ee1..1f1628c3 100644 --- a/locale/zh_Hans/LC_MESSAGES/user-docs.po +++ b/locale/zh_Hans/LC_MESSAGES/user-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad (for Agents)\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2023-09-18 13:32+0200\n" +"POT-Creation-Date: 2023-09-25 14:24+0100\n" "PO-Revision-Date: 2022-11-04 15:14+0000\n" "Last-Translator: Never Min <59808@qq.com>\n" "Language-Team: Chinese (Simplified) `_. If you have an idea for a macro " +#| "youā€™d like to use, your Zammad admin can probably make it happen." msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_. If you have an idea for a macro youā€™d like " -"to use, your Zammad admin can probably make it happen." +"You donā€™t ā€“ thatā€™s the :admin-docs:`administratorā€™s job `. If you have an idea for a macro youā€™d like to use, your Zammad admin " +"can probably make it happen." msgstr "" "ä½ äøéœ€č¦č‡Ŗ己创å»ŗ - čæ™ę˜Æ`ē®”ē†å‘˜ēš„å·„作`_ć€‚å¦‚ęžœä½ ęœ‰äø€äøŖä½ ęƒ³ä½æē”Øēš„宏ēš„ęƒ³ę³•ļ¼Œä½ ēš„Zammadē®”ē†å‘˜åÆčƒ½åÆ" @@ -310,15 +315,20 @@ msgid "Available attributes" msgstr "åÆē”Øå±žę€§" #: ../advanced/search.rst:42 +#, fuzzy +#| msgid "" +#| "For a more detailed list of available attributes please take a look into " +#| "our `Zammad Admin-Documentation `_" msgid "" -"For a more detailed list of available attributes please take a look into our " -"`Zammad Admin-Documentation `_" +"For a more detailed list of available attributes please take a look into " +"our :docs:`Zammad System Documentation `." msgstr "" "å¦‚éœ€ęŸ„ēœ‹ę›“čƦē»†ēš„åÆē”Øå±žę€§åˆ—č”Øļ¼ŒčÆ·ęŸ„é˜…ęˆ‘ä»¬ēš„ `Zammad ē®”ē†å‘˜ę–‡ę”£ `_怂" -#: ../advanced/search.rst:51 +#: ../advanced/search.rst:49 msgid "Attributes and their usuage" msgstr "å±žę€§åŠå…¶ē”Ø途" @@ -486,11 +496,11 @@ msgstr "" "ē“¢ē±»ä¼¼ēš„单čƍļ¼ŒęƔ如\"head\"怂Zammadčæ˜å…č®øä½ åœØå±žę€§å…č®øēš„åœ°ę–¹ä½æē”Øę­£åˆ™č”Øč¾¾å¼čæ›č”Œ" "ꐜē“¢ć€‚" -#: ../advanced/search.rst:63 +#: ../advanced/search.rst:61 msgid "**Combining search phrases**" msgstr "" -#: ../advanced/search.rst:65 +#: ../advanced/search.rst:63 msgid "" "You can combine search phrases by using ``AND``, ``OR`` and ``TO``, " "depending on the situation and phrases you use. If needed, you can parts of " @@ -504,7 +514,7 @@ msgstr "" "允č®ø你将äøåŒä¾čµ–ꀧēš„几äøŖēŸ­čÆ­ē»„合åœØäø€čµ·(AND/OR)ć€‚å¦‚ęžœä½ ę”¶åˆ°äŗ†ä½ ęƒ³ęŽ’除ēš„ęœē“¢ē»“" "Ꞝļ¼Œä½ åÆ仄ä½æē”Ø否定``!``怂仄äø‹ę˜Æäø€äŗ›ä½ åÆ仄ä½æē”Øēš„ē¤ŗ例ļ¼š" -#: ../advanced/search.rst:72 +#: ../advanced/search.rst:70 msgid "Examples for search phrase combinations" msgstr "" @@ -553,134 +563,134 @@ msgstr "ēŠ¶ę€.名ē§°:待处ē†* 和 ꖇē« _ꕰ量:[1 到 5]" msgid "Show everything with any pending state and an article count of 1 to 5." msgstr "ę˜¾ē¤ŗę‰€ęœ‰å¤„äŗŽä»»ä½•å¾…处ē†ēŠ¶ę€äø”ę–‡ē« ę•°é‡åœØ1到5之闓ēš„å†…å®¹ć€‚" -#: ../advanced/search.rst:82 +#: ../advanced/search.rst:80 msgid "Some Ticket attributes and their type" msgstr "" -#: ../advanced/search.rst:84 +#: ../advanced/search.rst:82 msgid "" "Below you can find the most important attributes sorted by ticket and " "article." msgstr "" -#: ../advanced/search.rst:87 +#: ../advanced/search.rst:85 msgid "Ticket attributes" msgstr "" -#: ../advanced/search.rst:89 +#: ../advanced/search.rst:87 msgid "number: string" msgstr "" -#: ../advanced/search.rst:90 +#: ../advanced/search.rst:88 msgid "title: string" msgstr "" -#: ../advanced/search.rst:91 +#: ../advanced/search.rst:89 msgid "group: object (group.name, ...)" msgstr "" -#: ../advanced/search.rst:92 +#: ../advanced/search.rst:90 msgid "priority: object (priority.name, ...)" msgstr "" -#: ../advanced/search.rst:93 +#: ../advanced/search.rst:91 msgid "state: object (state.name, ...)" msgstr "" -#: ../advanced/search.rst:94 +#: ../advanced/search.rst:92 msgid "organization: object (organization.name, ...)" msgstr "" -#: ../advanced/search.rst:95 +#: ../advanced/search.rst:93 msgid "owner: object (owner.firstname, owner.lastname, owner.email, ...)" msgstr "" -#: ../advanced/search.rst:96 +#: ../advanced/search.rst:94 msgid "" "customer: object (customer.firstname, customer.lastname, customer.email, ...)" msgstr "" -#: ../advanced/search.rst:98 +#: ../advanced/search.rst:96 msgid "first_response_at: timestamp" msgstr "" -#: ../advanced/search.rst:99 +#: ../advanced/search.rst:97 msgid "first_response_in_min: integer (business min till first response)" msgstr "" -#: ../advanced/search.rst:100 +#: ../advanced/search.rst:98 msgid "close_at: timestamp" msgstr "" -#: ../advanced/search.rst:101 +#: ../advanced/search.rst:99 msgid "close_in_min: integer (business min till close)" msgstr "" -#: ../advanced/search.rst:102 +#: ../advanced/search.rst:100 msgid "last_contact_at: timestamp (last contact by customer or agent)" msgstr "" -#: ../advanced/search.rst:103 +#: ../advanced/search.rst:101 msgid "last_contact_agent_at: timestamp (last contact by agent)" msgstr "" -#: ../advanced/search.rst:104 +#: ../advanced/search.rst:102 msgid "last_contact_customer_at: timestamp (last contact by customer)" msgstr "" -#: ../advanced/search.rst:105 +#: ../advanced/search.rst:103 msgid "create_article_type: string (email|phone|web|...)" msgstr "" -#: ../advanced/search.rst:106 +#: ../advanced/search.rst:104 msgid "create_article_sender: string (Customer|Agent|System)" msgstr "" -#: ../advanced/search.rst:107 +#: ../advanced/search.rst:105 msgid "article_count: integer" msgstr "" -#: ../advanced/search.rst:108 +#: ../advanced/search.rst:106 msgid "escalation_at: timestamp" msgstr "" -#: ../advanced/search.rst:109 +#: ../advanced/search.rst:107 msgid "pending_time: timestamp" msgstr "" -#: ../advanced/search.rst:112 +#: ../advanced/search.rst:110 msgid "Article attributes" msgstr "" -#: ../advanced/search.rst:114 +#: ../advanced/search.rst:112 msgid "article.from: string" msgstr "" -#: ../advanced/search.rst:115 +#: ../advanced/search.rst:113 msgid "article.to: string" msgstr "" -#: ../advanced/search.rst:116 +#: ../advanced/search.rst:114 msgid "article.cc: string" msgstr "" -#: ../advanced/search.rst:117 +#: ../advanced/search.rst:115 msgid "article.subject: string" msgstr "" -#: ../advanced/search.rst:118 +#: ../advanced/search.rst:116 msgid "article.body: string" msgstr "" -#: ../advanced/search.rst:119 +#: ../advanced/search.rst:117 msgid "article.attachment.title: string (filename of attachment)" msgstr "" -#: ../advanced/search.rst:120 +#: ../advanced/search.rst:118 msgid "article.attachment.content: string (content of attachment)" msgstr "" -#: ../advanced/search.rst:121 +#: ../advanced/search.rst:119 msgid "article.attachment.content_type: string (File type e.g. PDF)" msgstr "" @@ -933,14 +943,14 @@ msgstr "" msgid "Omnisearch" msgstr "" -#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:33 +#: ../advanced/tabs.rst:27 ../basics/find-ticket/browse.rst:31 msgid "" ":doc:`Ticket states ` are **color-" "coded:**" msgstr "" #: ../snippets/ticket-state-type-circles.rst:4 -#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:225 +#: ../snippets/ticket-state-type-circles.rst:6 ../extras/knowledge-base.rst:221 msgid "|grn|" msgstr "" @@ -1131,8 +1141,8 @@ msgstr "" #: ../advanced/text-modules.rst:42 msgid "" -"Administrators can learn more about customizing text modules `here `_." +"Administrators can learn more about customizing text modules :admin-docs:" +"`here `." msgstr "" #: ../advanced/ticket-actions.rst:2 @@ -1327,10 +1337,12 @@ msgid "" msgstr "" #: ../advanced/ticket-templates.rst:37 -msgid "`Learn more about ticket templates in the admin documentation`_." +msgid "" +"Learn more about ticket templates :admin-docs:`in the admin documentation `." msgstr "" -#: ../advanced/ticket-templates.rst:39 +#: ../advanced/ticket-templates.rst:40 msgid "This permission was introduced with Zammad 5.3." msgstr "" @@ -1363,7 +1375,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it whenever you update a " "ticket, that means your administrator hasnā€™t enabled it yet. Administrators " -"can learn more :admin-docs:`here `." +"can learn more :admin-docs:`here `." msgstr "" #: ../advanced/time-accounting.rst:21 @@ -1470,48 +1482,49 @@ msgstr "" #: ../basics/find-ticket/browse.rst:15 msgid "" -"There are **six built-in overviews** (Zammad admin may `create more`_ with " -"custom-defined filters):" +"There are **six built-in overviews** (Zammad admin may :admin-docs:`create " +"more ` with custom-defined filters):" msgstr "" -#: ../basics/find-ticket/browse.rst:18 +#: ../basics/find-ticket/browse.rst:19 msgid "**My assigned tickets** (*open/pending* only)" msgstr "" -#: ../basics/find-ticket/browse.rst:19 +#: ../basics/find-ticket/browse.rst:20 msgid "**Unassigned & Open**" msgstr "" -#: ../basics/find-ticket/browse.rst:20 +#: ../basics/find-ticket/browse.rst:21 msgid "" "**My pending reached tickets** (previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:21 +#: ../basics/find-ticket/browse.rst:22 msgid "**Open** (system-wide)" msgstr "" -#: ../basics/find-ticket/browse.rst:22 +#: ../basics/find-ticket/browse.rst:23 msgid "" "**Pending reached** (system-wide, previously marked *pending* and currently " "due)" msgstr "" -#: ../basics/find-ticket/browse.rst:23 +#: ../basics/find-ticket/browse.rst:24 msgid "" -"**Escalated** (system-wide, failing to meet a `service-level agreement`_)" +"**Escalated** (system-wide, failing to meet a :admin-docs:`service-level " +"agreement `)" msgstr "" -#: ../basics/find-ticket/browse.rst:31 ../basics/find-ticket/search.rst:35 +#: ../basics/find-ticket/browse.rst:29 ../basics/find-ticket/search.rst:35 msgid "Click on column headings to change the display order." msgstr "" -#: ../basics/find-ticket/browse.rst:32 +#: ../basics/find-ticket/browse.rst:30 msgid "Click-and-drag column dividers to adjust their width." msgstr "" -#: ../basics/find-ticket/browse.rst:37 +#: ../basics/find-ticket/browse.rst:35 msgid "" ":doc:`Ticket priorities ` are " "**color-coded:**" @@ -1522,7 +1535,7 @@ msgstr "" msgid "Overview showing 3 tickets with different priorities" msgstr "" -#: ../basics/find-ticket/browse.rst:44 +#: ../basics/find-ticket/browse.rst:42 #: ../basics/service-ticket/settings/priority.rst:11 msgid "" "Zammad's 3 default priorities allow you to see the importance of your " @@ -1664,7 +1677,7 @@ msgid "" "correspondences." msgstr "" -#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:112 +#: ../basics/service-ticket/create.rst:55 ../basics/zammad-glossary.rst:110 msgid "Customer" msgstr "" @@ -1958,10 +1971,11 @@ msgstr "" #: ../basics/service-ticket/follow-up.rst:134 msgid "" "SLAs are optional and require configuration by your instance administrator. " -"Administrators can learn more `about SLAs in our admin documentation`_." +"Administrators can learn more about SLAs :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/service-ticket/follow-up.rst:140 +#: ../basics/service-ticket/follow-up.rst:138 msgid "" "On the top of every ticket being applicable for SLA escalations, you'll find " "two dates next to the ticket number. By hovering the escalation date, Zammad " @@ -1974,11 +1988,11 @@ msgid "" "a more detailed escalation information" msgstr "" -#: ../basics/service-ticket/follow-up.rst:152 +#: ../basics/service-ticket/follow-up.rst:150 msgid "**šŸ™… Iā€™m working here!**" msgstr "" -#: ../basics/service-ticket/follow-up.rst:154 +#: ../basics/service-ticket/follow-up.rst:152 msgid "" "Every once in a while, two agents may have the same ticket open at the same " "time. When this happens, things can get messy fast: customers may receive " @@ -1986,14 +2000,14 @@ msgid "" "by one agent may be accidentally undone by the other." msgstr "" -#: ../basics/service-ticket/follow-up.rst:163 +#: ../basics/service-ticket/follow-up.rst:161 msgid "" "To keep things under control, Zammad will alert you to potential conflicts " "by displaying an avatar in the lower-lefthand corner for every agent that " "has that ticket open." msgstr "" -#: ../basics/service-ticket/follow-up.rst:168 +#: ../basics/service-ticket/follow-up.rst:166 msgid "" "Be sure to communicate with your colleagues to prevent these problems before " "they arise." @@ -2003,7 +2017,7 @@ msgstr "" msgid "Ticket conflict alert" msgstr "" -#: ../basics/service-ticket/follow-up.rst:175 +#: ../basics/service-ticket/follow-up.rst:173 msgid "" "A āœļø icon will appear if the agent has made any unsaved changes to the ticket." msgstr "" @@ -2139,11 +2153,11 @@ msgstr "" #: ../basics/service-ticket/settings/group.rst:30 msgid "" -"You donā€™t ā€“ thatā€™s the `administratorā€™s job `_." +"You don't ā€“ that's the :admin-docs:`administrator's job `." msgstr "" -#: ../basics/service-ticket/settings/group.rst:32 +#: ../basics/service-ticket/settings/group.rst:33 msgid "" "However, you can *check* which teams youā€™re on in the Notifications section " "of your :doc:`user settings `:" @@ -2153,15 +2167,15 @@ msgstr "" msgid "Profile > Notifications menu" msgstr "" -#: ../basics/service-ticket/settings/group.rst:41 +#: ../basics/service-ticket/settings/group.rst:42 msgid "This user belongs to only one group (ā€œUsersā€)." msgstr "" -#: ../basics/service-ticket/settings/group.rst:44 +#: ../basics/service-ticket/settings/group.rst:45 msgid "So where do I come in?" msgstr "" -#: ../basics/service-ticket/settings/group.rst:46 +#: ../basics/service-ticket/settings/group.rst:47 msgid "" "If you belong to more than one group, you may re-assign a ticket from one of " "your groups to another. In general, though, you wonā€™t need to do this unless " @@ -2169,7 +2183,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/owner.rst:2 -#: ../basics/zammad-glossary.rst:535 +#: ../basics/zammad-glossary.rst:491 msgid "Owner" msgstr "" @@ -2210,7 +2224,7 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:2 -#: ../basics/zammad-glossary.rst:573 +#: ../basics/zammad-glossary.rst:529 msgid "Priority" msgstr "" @@ -2232,24 +2246,24 @@ msgid "" msgstr "" #: ../basics/service-ticket/settings/priority.rst:21 -msgid "`service-level agreements`_," +msgid ":admin-docs:`service-level agreements `," msgstr "" #: ../basics/service-ticket/settings/priority.rst:22 -msgid "`triggers`_, and" +msgid ":admin-docs:`triggers `, and" msgstr "" #: ../basics/service-ticket/settings/priority.rst:23 -msgid "`scheduled events`_." +msgid ":admin-docs:`scheduled events `." msgstr "" #: ../basics/service-ticket/settings/priority.rst:25 msgid "" -"Priority can also be used as a ticket filter when creating `custom " -"overviews`_." +"Priority can also be used as a ticket filter when creating :admin-docs:" +"`custom overviews `." msgstr "" -#: ../basics/service-ticket/settings/priority.rst:35 +#: ../basics/service-ticket/settings/priority.rst:28 msgid "" "In other words, **consult your administrator** for details on how heā€™d like " "you to use it." @@ -2312,38 +2326,38 @@ msgstr "" #: ../basics/service-ticket/settings/state.rst:32 msgid "" "States do more than just indicate progress: Zammad has a fine-grained time " -"tracking feature (so-called ā€œ\\ `service-level agreements `_\\ ā€, or SLAs) that uses state " -"information to measure how long it takes for customers to get a response on " -"a new ticket or get their issues resolved entirely." +"tracking feature (so-called ā€œ:admin-docs:`service-level agreements `ā€, or SLAs) that uses state information to measure how long " +"it takes for customers to get a response on a new ticket or get their issues " +"resolved entirely." msgstr "" -#: ../basics/service-ticket/settings/state.rst:39 +#: ../basics/service-ticket/settings/state.rst:38 msgid "" "On a *new* ticket, the customer still hasnā€™t received her first response on " "the issue." msgstr "" -#: ../basics/service-ticket/settings/state.rst:42 +#: ../basics/service-ticket/settings/state.rst:41 msgid "" "On an *open* ticket, the customer has received an initial response, but the " "issue still hasnā€™t been resolved." msgstr "" -#: ../basics/service-ticket/settings/state.rst:46 +#: ../basics/service-ticket/settings/state.rst:45 msgid "" "ā±ļø Tickets in a *pending* state do not accumulate time toward their SLA " "limits." msgstr "" -#: ../basics/service-ticket/settings/state.rst:48 +#: ../basics/service-ticket/settings/state.rst:47 msgid "" "So, for instance, a ticket may be marked *pending reminder* if itā€™s waiting " "on feedback from a third-party supplier whoā€™s out of town until next week." msgstr "" #: ../basics/service-ticket/settings/tags.rst:2 -#: ../basics/zammad-glossary.rst:704 +#: ../basics/zammad-glossary.rst:657 msgid "Tags" msgstr "" @@ -2552,7 +2566,7 @@ msgstr "" msgid "B" msgstr "" -#: ../basics/zammad-glossary.rst:79 +#: ../basics/zammad-glossary.rst:80 msgid "Branding" msgstr "" @@ -2564,18 +2578,20 @@ msgid "" msgstr "" #: ../basics/zammad-glossary.rst:79 -msgid "`Learn more about branding options in the admin documentation`_." +msgid "" +"Learn more about branding options :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:85 +#: ../basics/zammad-glossary.rst:83 msgid "C" msgstr "" -#: ../basics/zammad-glossary.rst:94 +#: ../basics/zammad-glossary.rst:92 msgid "Custom Development (CD)" msgstr "" -#: ../basics/zammad-glossary.rst:88 +#: ../basics/zammad-glossary.rst:86 msgid "" "We are constantly working on improving Zammad, and we keep adding new " "features with every single release. However, sometimes our customers might " @@ -2586,21 +2602,21 @@ msgid "" "the expected hours needed for completion)." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "Changelog" msgstr "" -#: ../basics/zammad-glossary.rst:97 +#: ../basics/zammad-glossary.rst:95 msgid "" "With every new release comes a new changelog. It is basically a list of all " "the things that have changed, from new enhancements to bug fixes." msgstr "" -#: ../basics/zammad-glossary.rst:100 +#: ../basics/zammad-glossary.rst:98 msgid "`You can find them all on our GitHub`_!" msgstr "" -#: ../basics/zammad-glossary.rst:106 +#: ../basics/zammad-glossary.rst:104 msgid "" "A customer is a person that you communicate with from within Zammad. Every " "customer receives a profile page, which we call the `Customer Information " @@ -2610,11 +2626,11 @@ msgid "" "with the current status and live updates." msgstr "" -#: ../basics/zammad-glossary.rst:127 +#: ../basics/zammad-glossary.rst:126 msgid "Core Workflows" msgstr "" -#: ../basics/zammad-glossary.rst:121 +#: ../basics/zammad-glossary.rst:119 msgid "" "This feature allows every organization to configure their individual dynamic " "fields and ticket masks based on their specific workflows. This way, certain " @@ -2623,15 +2639,17 @@ msgid "" "becomes mandatory." msgstr "" -#: ../basics/zammad-glossary.rst:127 -msgid "`Learn more about Core Workflows in the admin documentation`_." +#: ../basics/zammad-glossary.rst:125 +msgid "" +"Learn more about Core Workflows :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:144 +#: ../basics/zammad-glossary.rst:140 msgid "CTI" msgstr "" -#: ../basics/zammad-glossary.rst:133 +#: ../basics/zammad-glossary.rst:129 msgid "" "CTI stands for Computer Telephony Integration and allows you to collect " "detailed information on all your incoming and outgoing calls. This includes, " @@ -2639,31 +2657,31 @@ msgid "" "a caller ID search, and even a Do-Not-Disturb-Mode." msgstr "" -#: ../basics/zammad-glossary.rst:138 +#: ../basics/zammad-glossary.rst:134 msgid "`Learn more on our CTI landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:140 +#: ../basics/zammad-glossary.rst:136 msgid "Here's the fitting documentation pages:" msgstr "" -#: ../basics/zammad-glossary.rst:142 -msgid "`generic CTI`_" +#: ../basics/zammad-glossary.rst:138 +msgid ":admin-docs:`generic CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:143 -msgid "`placetel CTI`_" +#: ../basics/zammad-glossary.rst:139 +msgid ":admin-docs:`placetel CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:144 -msgid "`sipgate CTI`_" +#: ../basics/zammad-glossary.rst:140 +msgid ":admin-docs:`sipgate CTI `" msgstr "" -#: ../basics/zammad-glossary.rst:164 +#: ../basics/zammad-glossary.rst:152 msgid "Checkmk" msgstr "" -#: ../basics/zammad-glossary.rst:159 +#: ../basics/zammad-glossary.rst:146 msgid "" "Checkmk is a powerful IT monitoring tool that can send real-time status " "alerts to Zammad via email or REST API. Set these alerts up in Checkmk, and " @@ -2671,15 +2689,17 @@ msgid "" "health of your system." msgstr "" -#: ../basics/zammad-glossary.rst:164 -msgid "`Learn more about checkmk integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:151 +msgid "" +"Learn more about checkmk integration :admin-docs:`in the admin documentation " +"`." msgstr "" -#: ../basics/zammad-glossary.rst:175 +#: ../basics/zammad-glossary.rst:161 msgid "Clearbit" msgstr "" -#: ../basics/zammad-glossary.rst:170 +#: ../basics/zammad-glossary.rst:155 msgid "" "Clearbit is a marketing data engine designed to collect information on your " "contacts. Thus, new queries from unknown users in Zammad can be " @@ -2687,15 +2707,17 @@ msgid "" "employees, annual turnover, industry, and much more." msgstr "" -#: ../basics/zammad-glossary.rst:175 -msgid "`Learn more about clearbit integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:160 +msgid "" +"Learn more about clearbit integration :admin-docs:`in the admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid "Conflict Warning" msgstr "" -#: ../basics/zammad-glossary.rst:181 +#: ../basics/zammad-glossary.rst:164 msgid "" "When two agents edit the same ticket at the same time, a lot can go wrong - " "from duplicate replies to overwritten messages. Zammad helps you to avoid " @@ -2704,19 +2726,19 @@ msgid "" "currently editing it." msgstr "" -#: ../basics/zammad-glossary.rst:187 +#: ../basics/zammad-glossary.rst:170 msgid ":ref:`Learn more on our following up page `." msgstr "" -#: ../basics/zammad-glossary.rst:190 +#: ../basics/zammad-glossary.rst:173 msgid "D" msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Dashboard" msgstr "" -#: ../basics/zammad-glossary.rst:193 +#: ../basics/zammad-glossary.rst:176 msgid "" "The dashboard is every agent's individual Welcome Page in Zammad and gives " "you feedback on your situation by collecting information and statistics " @@ -2725,15 +2747,15 @@ msgid "" "what your colleagues are doing by checking the Activity Stream." msgstr "" -#: ../basics/zammad-glossary.rst:200 +#: ../basics/zammad-glossary.rst:183 msgid "Learn more on :doc:`/extras/dashboard`." msgstr "" -#: ../basics/zammad-glossary.rst:210 +#: ../basics/zammad-glossary.rst:193 msgid "Documentation" msgstr "" -#: ../basics/zammad-glossary.rst:203 +#: ../basics/zammad-glossary.rst:186 msgid "" "If this Glossary isnā€™t enough already (just kidding, it wonā€™t be), our " "Documentation is the place to head to for all information on Zammad, " @@ -2741,21 +2763,21 @@ msgid "" "installations." msgstr "" -#: ../basics/zammad-glossary.rst:208 +#: ../basics/zammad-glossary.rst:191 msgid "" -"We have three different ones: `Zammad for Agents`_, `Zammad for Admins`_, " -"and the `general Zammad Documentation`_ (System Administrators, API)." +"We have three different ones: :doc:`/index`, :admin-docs:`Zammad Admin " +"Documentation `, and the :docs:`Zammad System Documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:222 +#: ../basics/zammad-glossary.rst:196 msgid "E" msgstr "" -#: ../basics/zammad-glossary.rst:230 +#: ../basics/zammad-glossary.rst:204 msgid "Escalation" msgstr "" -#: ../basics/zammad-glossary.rst:225 +#: ../basics/zammad-glossary.rst:199 msgid "" "An escalation is what happens after the deadline for a ticket has passed " "and, for example, no update to the customer has been created. The ticket is " @@ -2765,11 +2787,11 @@ msgid "" "`)." msgstr "" -#: ../basics/zammad-glossary.rst:239 +#: ../basics/zammad-glossary.rst:214 msgid "External Authentication" msgstr "" -#: ../basics/zammad-glossary.rst:233 +#: ../basics/zammad-glossary.rst:207 msgid "" "External authentication is an easy, one-click option for your users to log " "into Zammad. It has various benefits: not only is it faster but it also " @@ -2778,15 +2800,17 @@ msgid "" "GitLab, Google, or Microsoft / Office365." msgstr "" -#: ../basics/zammad-glossary.rst:239 -msgid "`See our admin documentation for all third party authenticators`_." +#: ../basics/zammad-glossary.rst:213 +msgid "" +"See our :admin-docs:`admin documentation ` for all third party authentication providers." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:223 msgid "Exchange Integration" msgstr "" -#: ../basics/zammad-glossary.rst:245 +#: ../basics/zammad-glossary.rst:217 msgid "" "The Exchange integration allows users to sync their contacts from their " "Exchange address book with Zammad. This way, every time a contact is updated " @@ -2794,58 +2818,59 @@ msgid "" "access to all your Exchange contacts from within your helpdesk." msgstr "" -#: ../basics/zammad-glossary.rst:250 +#: ../basics/zammad-glossary.rst:222 msgid "" -"`Learn more about the exchange integration in our admin documentation`_." +"Learn more about the exchange integration :admin-docs:`in our admin " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:271 +#: ../basics/zammad-glossary.rst:241 msgid "Elasticsearch" msgstr "" -#: ../basics/zammad-glossary.rst:256 +#: ../basics/zammad-glossary.rst:226 msgid "" "Zammad offers an Elasticsearch integration (a free and open search engine) " "that makes the search process within Zammad super fast (even for data sets " "of several terra bytes!)." msgstr "" -#: ../basics/zammad-glossary.rst:260 +#: ../basics/zammad-glossary.rst:230 msgid "" "Spoiler: Zammad is currently the only helpdesk system with a search function " "that combs attachments, too!" msgstr "" -#: ../basics/zammad-glossary.rst:263 +#: ../basics/zammad-glossary.rst:233 msgid "**šŸ¤“ This affects hosted environments only!**" msgstr "" -#: ../basics/zammad-glossary.rst:265 +#: ../basics/zammad-glossary.rst:235 msgid "" "Via a read-only user in Elasticsearch, you can also integrate your favorite " "reporting tool (e.g. like Grafana)." msgstr "" -#: ../basics/zammad-glossary.rst:274 +#: ../basics/zammad-glossary.rst:244 msgid "F" msgstr "" -#: ../basics/zammad-glossary.rst:279 +#: ../basics/zammad-glossary.rst:249 msgid "Feature" msgstr "" -#: ../basics/zammad-glossary.rst:277 +#: ../basics/zammad-glossary.rst:247 msgid "" "A feature is what we call the different functionalities of Zammad, such as " "our integrations, productivity tools, or time-saving aspects. We keep adding " "new features with every release." msgstr "" -#: ../basics/zammad-glossary.rst:286 +#: ../basics/zammad-glossary.rst:256 msgid "Feature request" msgstr "" -#: ../basics/zammad-glossary.rst:282 +#: ../basics/zammad-glossary.rst:252 msgid "" "Users can let us know if they are missing a particular feature in Zammad. We " "collect all of their wishes `in our Community in the Feature Request " @@ -2853,26 +2878,26 @@ msgid "" "great addition, we'll put it on our roadmap and start working on it." msgstr "" -#: ../basics/zammad-glossary.rst:294 +#: ../basics/zammad-glossary.rst:264 msgid "Feature sponsoring" msgstr "" -#: ../basics/zammad-glossary.rst:292 +#: ../basics/zammad-glossary.rst:262 msgid "" "If an organization urgently requires one of the features on the list, they " "can fast-forward the development and put it on top of the list by sponsoring " "it, which means that they cover the costs for the development." msgstr "" -#: ../basics/zammad-glossary.rst:297 +#: ../basics/zammad-glossary.rst:267 msgid "G" msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "Groups" msgstr "" -#: ../basics/zammad-glossary.rst:300 +#: ../basics/zammad-glossary.rst:270 msgid "" "Groups are a synonym for departments or processing groups. The incoming " "tickets are assigned to them. The corresponding group is responsible for the " @@ -2882,117 +2907,119 @@ msgid "" "and \"no access\"." msgstr "" -#: ../basics/zammad-glossary.rst:307 +#: ../basics/zammad-glossary.rst:277 msgid "" "If you have worked with the OTRS system in the past, you might remember the " "principle of \"queues\". The groups in Zammad are the same as the queues in " "OTRS." msgstr "" -#: ../basics/zammad-glossary.rst:311 +#: ../basics/zammad-glossary.rst:281 msgid "`Learn more on our group landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:297 msgid "Grafana" msgstr "" -#: ../basics/zammad-glossary.rst:317 +#: ../basics/zammad-glossary.rst:287 msgid "" "Grafana is an open-source reporting tool. Zammad users on the Plus plan can " "integrate it into their instance and receive detailed analytics on their " "performance." msgstr "" -#: ../basics/zammad-glossary.rst:321 +#: ../basics/zammad-glossary.rst:291 msgid "**šŸ¤“ Self Hosted users**" msgstr "" -#: ../basics/zammad-glossary.rst:323 +#: ../basics/zammad-glossary.rst:293 msgid "" "Hooking up Grafana to Elasticsearch is an possibility you can do on your own " "as well." msgstr "" -#: ../basics/zammad-glossary.rst:326 +#: ../basics/zammad-glossary.rst:296 msgid "" -"`Learn more on how to add Grafana dashboards for Zammad on our " -"documentation`_." +"Learn more on how to add Grafana dashboards for Zammad :docs:`in our " +"documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:347 +#: ../basics/zammad-glossary.rst:316 msgid "GitHub" msgstr "" -#: ../basics/zammad-glossary.rst:332 +#: ../basics/zammad-glossary.rst:300 msgid "" "GitHub is a service for the version management of software development " "projects. It uses Git, a software that tracks changes in file sets. Here at " "Zammad, we use it to maintain our repository." msgstr "" -#: ../basics/zammad-glossary.rst:336 +#: ../basics/zammad-glossary.rst:304 msgid "" "As Zammad in an open-source project, many developers and tech-lovers from " "all over the world contribute to it. GitHub is where we coordinate all of " "this." msgstr "" -#: ../basics/zammad-glossary.rst:339 +#: ../basics/zammad-glossary.rst:307 msgid "`You can find the repository here`_." msgstr "" -#: ../basics/zammad-glossary.rst:341 +#: ../basics/zammad-glossary.rst:309 msgid "" "Besides our own repo, Zammad also has an integration for GitHub. It creates " "a data exchange that shows you all relevant information about your issues " "directly in the helpdesk, such as status or assignees." msgstr "" -#: ../basics/zammad-glossary.rst:345 +#: ../basics/zammad-glossary.rst:313 msgid "" -"`Administrators can learn more about GitHub in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitHub :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:365 +#: ../basics/zammad-glossary.rst:332 msgid "GitLab" msgstr "" -#: ../basics/zammad-glossary.rst:356 +#: ../basics/zammad-glossary.rst:322 msgid "" "GitLab is similar to GitHub. Here at Zammad, we use it for our internal " "development." msgstr "" -#: ../basics/zammad-glossary.rst:359 +#: ../basics/zammad-glossary.rst:325 msgid "" "There is also an integration that allows users to connect GitLab to Zammad " "so that all their issues and their corresponding changes are reflected in " "both systems." msgstr "" -#: ../basics/zammad-glossary.rst:363 +#: ../basics/zammad-glossary.rst:329 msgid "" -"`Administrators can learn more about GitLab in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/github-gitlab-integration`." +"Administrators can learn more about GitLab :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/github-" +"gitlab-integration`." msgstr "" -#: ../basics/zammad-glossary.rst:371 +#: ../basics/zammad-glossary.rst:335 msgid "H" msgstr "" -#: ../basics/zammad-glossary.rst:376 +#: ../basics/zammad-glossary.rst:340 msgid "I" msgstr "" -#: ../basics/zammad-glossary.rst:388 +#: ../basics/zammad-glossary.rst:353 msgid "i-doit" msgstr "" -#: ../basics/zammad-glossary.rst:379 +#: ../basics/zammad-glossary.rst:343 msgid "" "i-doit is a CMDB (Configuration Management Data Base). It helps you to keep " "an eye on every piece of the physical and digital infrastructure. A " @@ -3002,65 +3029,66 @@ msgid "" "in i-doit." msgstr "" -#: ../basics/zammad-glossary.rst:386 +#: ../basics/zammad-glossary.rst:350 msgid "" -"`Administrators can learn more about i-doit in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/i-doit-track-company-property`." +"Administrators can learn more about i-doit :admin-docs:`in the admin " +"documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/i-doit-" +"track-company-property`." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "Icinga" msgstr "" -#: ../basics/zammad-glossary.rst:394 +#: ../basics/zammad-glossary.rst:356 msgid "" "Icinga is a monitoring system that supervises the availability of an " "organization's entire system infrastructure. It can be integrated into " "Zammad so that it triggers a ticket in case of a warning situation." msgstr "" -#: ../basics/zammad-glossary.rst:399 +#: ../basics/zammad-glossary.rst:361 msgid "`Learn more about Icinga on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:410 +#: ../basics/zammad-glossary.rst:372 msgid "Issue-tracking system" msgstr "" -#: ../basics/zammad-glossary.rst:405 +#: ../basics/zammad-glossary.rst:367 msgid "" "Issue trackers are usually systems that track processes on a technical " "level. Two of the best-known examples are GitHub and GitLab." msgstr "" -#: ../basics/zammad-glossary.rst:408 +#: ../basics/zammad-glossary.rst:370 msgid "" "Zammad is also often referred to as an issue-tracking system. However, as a " "helpdesk, it focuses on communication at the customer level rather than the " "technical level." msgstr "" -#: ../basics/zammad-glossary.rst:413 +#: ../basics/zammad-glossary.rst:375 msgid "J" msgstr "" -#: ../basics/zammad-glossary.rst:418 +#: ../basics/zammad-glossary.rst:380 msgid "K" msgstr "" -#: ../basics/zammad-glossary.rst:432 ../extras/knowledge-base.rst:2 +#: ../basics/zammad-glossary.rst:395 ../extras/knowledge-base.rst:2 msgid "Knowledge Base" msgstr "" -#: ../basics/zammad-glossary.rst:421 +#: ../basics/zammad-glossary.rst:383 msgid "" "Think of a very extensive set of FAQs ā€“ thatā€™s exactly what the Zammad " "knowledge base is. It collects all important information: definitions, " "processes, how-toā€™s, organigrams, etc." msgstr "" -#: ../basics/zammad-glossary.rst:425 +#: ../basics/zammad-glossary.rst:387 msgid "" "Knowledge base articles can be either internal or external, so you can " "either show them to the world (good for information on your product or " @@ -3068,66 +3096,69 @@ msgid "" "processes or team info)." msgstr "" -#: ../basics/zammad-glossary.rst:430 +#: ../basics/zammad-glossary.rst:392 msgid "" -"`Administrators can learn more about the Knowledge Base in the admin " -"documentation`_, if you're an agent you can learn more about the " -"functionality on this page: :doc:`/extras/knowledge-base`." +"Administrators can learn more about the Knowledge Base :admin-docs:`in the " +"admin documentation `, if you're an agent you " +"can learn more about the functionality on this page: :doc:`/extras/knowledge-" +"base`." msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "Kibana" msgstr "" -#: ../basics/zammad-glossary.rst:438 +#: ../basics/zammad-glossary.rst:398 msgid "" "Kibana is a browser-based, open-source reporting tool that focuses on data " "evaluation. It was developed by Elastic, which is why it is not a surprise " "that it uses data from Elasticsearch for its analytics." msgstr "" -#: ../basics/zammad-glossary.rst:442 +#: ../basics/zammad-glossary.rst:402 msgid "" "Kibana can be integrated with Zammad, allowing for helpdesk data to be " "mapped in the reporting tool." msgstr "" -#: ../basics/zammad-glossary.rst:445 +#: ../basics/zammad-glossary.rst:405 msgid "**šŸ¤“ This does not apply to SaaS Zammad instances.**" msgstr "" -#: ../basics/zammad-glossary.rst:447 +#: ../basics/zammad-glossary.rst:407 msgid "`Learn more about Kibana on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:453 +#: ../basics/zammad-glossary.rst:413 msgid "L" msgstr "" -#: ../basics/zammad-glossary.rst:460 +#: ../basics/zammad-glossary.rst:421 msgid "LDAP" msgstr "" -#: ../basics/zammad-glossary.rst:456 +#: ../basics/zammad-glossary.rst:416 msgid "" "A Lightweight Directory Access Protocol (LDAP) helps provide information " "about your users within Zammad. Authentication of users against the LDAP and " "LDAP role mapping to Zammad roles are also possible." msgstr "" -#: ../basics/zammad-glossary.rst:460 -msgid "`Learn more about LDAP integration in the admin documentation`_." +#: ../basics/zammad-glossary.rst:420 +msgid "" +"Learn more about LDAP integration :admin-docs:`in the admin documentation `." msgstr "" -#: ../basics/zammad-glossary.rst:466 +#: ../basics/zammad-glossary.rst:424 msgid "M" msgstr "" -#: ../basics/zammad-glossary.rst:482 +#: ../basics/zammad-glossary.rst:441 msgid "Macro" msgstr "" -#: ../basics/zammad-glossary.rst:469 +#: ../basics/zammad-glossary.rst:427 msgid "" "A macro is a series of actions. By starting the macro, the actions are also " "triggered (like a domino effect), so users don't have to work through each " @@ -3135,7 +3166,7 @@ msgid "" "that no step is forgotten." msgstr "" -#: ../basics/zammad-glossary.rst:474 +#: ../basics/zammad-glossary.rst:432 msgid "" "An example of this is declaring a ticket as \"spam\". The manual way here " "would be to assign an owner, set a status, and add the tag \"spam\". Using a " @@ -3143,18 +3174,18 @@ msgid "" "ticket zoom or within an overview (using multiple selection)." msgstr "" -#: ../basics/zammad-glossary.rst:480 +#: ../basics/zammad-glossary.rst:438 msgid "" -"`Administrators can learn more about Macros in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/advanced/macros`." +"Administrators can learn more about Macros :admin-docs:`in the admin " +"documentation `, if you're an agent you can learn more " +"about the functionality on this page: :doc:`/advanced/macros`." msgstr "" -#: ../basics/zammad-glossary.rst:491 +#: ../basics/zammad-glossary.rst:447 msgid "Migrator / Migration Wizard" msgstr "" -#: ../basics/zammad-glossary.rst:488 +#: ../basics/zammad-glossary.rst:444 msgid "" "If a company wants to switch from another helpdesk software to Zammad, they " "often have one concern: What about their existing data? That's why we have " @@ -3162,45 +3193,45 @@ msgid "" "of a button." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "Monit" msgstr "" -#: ../basics/zammad-glossary.rst:494 +#: ../basics/zammad-glossary.rst:450 msgid "" "Monit is an open-source monitoring tool that relies on a simple setup and a " "strong community. You can integrate it with Zammad ā€“ this way, a ticket is " "created every time you receive an email in Monit." msgstr "" -#: ../basics/zammad-glossary.rst:498 +#: ../basics/zammad-glossary.rst:454 msgid "`Learn more about Monit on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Mentions" msgstr "" -#: ../basics/zammad-glossary.rst:504 +#: ../basics/zammad-glossary.rst:460 msgid "" "Mentions are a Zammad feature that allows you to tag another agent in a " "ticket. Just type ``@@`` and the name. The selected person will be notified " "and will be watching the ticket from now on." msgstr "" -#: ../basics/zammad-glossary.rst:508 +#: ../basics/zammad-glossary.rst:464 msgid "Learn more on this page: :ref:`mentions`." msgstr "" -#: ../basics/zammad-glossary.rst:511 +#: ../basics/zammad-glossary.rst:467 msgid "N" msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "Nagios" msgstr "" -#: ../basics/zammad-glossary.rst:514 +#: ../basics/zammad-glossary.rst:470 msgid "" "Nagios is another monitoring tool that alerts IT teams when, for example, a " "server is no longer accessible or a hard disk is about to be exhausted. " @@ -3208,15 +3239,15 @@ msgid "" "an alert." msgstr "" -#: ../basics/zammad-glossary.rst:519 +#: ../basics/zammad-glossary.rst:475 msgid "`Learn more about Nagios on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:525 +#: ../basics/zammad-glossary.rst:481 msgid "O" msgstr "" -#: ../basics/zammad-glossary.rst:528 +#: ../basics/zammad-glossary.rst:484 msgid "" "The owner of a ticket is the person responsible for it and ensures that it " "is processed in the best possible way. Of course, ownership can be " @@ -3225,17 +3256,17 @@ msgid "" "them." msgstr "" -#: ../basics/zammad-glossary.rst:534 +#: ../basics/zammad-glossary.rst:490 msgid "" "Learn more about ticket owners on this page: :doc:`/basics/service-ticket/" "settings`" msgstr "" -#: ../basics/zammad-glossary.rst:541 ../extras/customers.rst:0 +#: ../basics/zammad-glossary.rst:497 ../extras/customers.rst:0 msgid "Organization" msgstr "" -#: ../basics/zammad-glossary.rst:538 +#: ../basics/zammad-glossary.rst:494 msgid "" "An organization identifies a grouping of customers that operate under the " "same roof or within the same customer group. If a customer whose " @@ -3243,15 +3274,15 @@ msgid "" "access to all tickets of his organization." msgstr "" -#: ../basics/zammad-glossary.rst:544 +#: ../basics/zammad-glossary.rst:500 msgid "P" msgstr "" -#: ../basics/zammad-glossary.rst:553 +#: ../basics/zammad-glossary.rst:509 msgid "Parent/Child Relationship" msgstr "" -#: ../basics/zammad-glossary.rst:547 +#: ../basics/zammad-glossary.rst:503 msgid "" "If one ticket results in other subtasks (or additional correspondences), you " "can split it into several tickets. The main one will then be the parent " @@ -3259,17 +3290,17 @@ msgid "" "the same way, you can also merge two tickets into one." msgstr "" -#: ../basics/zammad-glossary.rst:552 +#: ../basics/zammad-glossary.rst:508 msgid "" "Learn more about this function on this page: :doc:`/advanced/ticket-actions/" "link`." msgstr "" -#: ../basics/zammad-glossary.rst:568 +#: ../basics/zammad-glossary.rst:524 msgid "Placetel" msgstr "" -#: ../basics/zammad-glossary.rst:556 +#: ../basics/zammad-glossary.rst:512 msgid "" "Placetel is a Cloud Telephone System that allows users to make phone calls " "via VoIP. Use your regular phone number and call someone directly on their " @@ -3277,7 +3308,7 @@ msgid "" "Zammad)." msgstr "" -#: ../basics/zammad-glossary.rst:561 +#: ../basics/zammad-glossary.rst:517 msgid "" "Integrating a Placetel account with Zammad provides users with a call log, " "making the history of their correspondences even more accurate. Callers are " @@ -3285,65 +3316,65 @@ msgid "" "lot of time when assigning callers." msgstr "" -#: ../basics/zammad-glossary.rst:566 +#: ../basics/zammad-glossary.rst:522 msgid "" "Administrators can learn more on the `placetel CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:571 +#: ../basics/zammad-glossary.rst:527 msgid "" "Every ticket gets assigned a priority. By default, the priority is 2 " "(normal). But it can be changed to either 1 (low) or 3 (high)." msgstr "" -#: ../basics/zammad-glossary.rst:576 +#: ../basics/zammad-glossary.rst:532 msgid "Q" msgstr "" -#: ../basics/zammad-glossary.rst:581 +#: ../basics/zammad-glossary.rst:537 msgid "R" msgstr "" -#: ../basics/zammad-glossary.rst:594 +#: ../basics/zammad-glossary.rst:550 msgid "Role" msgstr "" -#: ../basics/zammad-glossary.rst:584 +#: ../basics/zammad-glossary.rst:540 msgid "" "Everyone who logs into Zammad has a predefined role. There are three types: " "admin, agent, and customer." msgstr "" -#: ../basics/zammad-glossary.rst:587 +#: ../basics/zammad-glossary.rst:543 msgid "" "Admins have the most rights: they can define roles, permissions, and " "settings for the entire team and instance." msgstr "" -#: ../basics/zammad-glossary.rst:590 +#: ../basics/zammad-glossary.rst:546 msgid "" "Agents can view and edit tickets, but not change any settings other than " "those of their own profiles." msgstr "" -#: ../basics/zammad-glossary.rst:593 +#: ../basics/zammad-glossary.rst:549 msgid "" "Customers can view their ticketsā€™ processing status in their individual " "Customer Interface." msgstr "" -#: ../basics/zammad-glossary.rst:604 +#: ../basics/zammad-glossary.rst:560 msgid "Release" msgstr "" -#: ../basics/zammad-glossary.rst:597 +#: ../basics/zammad-glossary.rst:553 msgid "" "Every few months, we bring a new version of Zammad into the world, which is " "called a release. It all started with Zammad 1.0." msgstr "" -#: ../basics/zammad-glossary.rst:600 +#: ../basics/zammad-glossary.rst:556 msgid "" "Every release adds new features to our software. There are major and minor " "releases: major releases (such as Zammad 1.0, 2.0, etc.) bring major " @@ -3351,52 +3382,53 @@ msgid "" "etc.) and bring smaller updates." msgstr "" -#: ../basics/zammad-glossary.rst:607 +#: ../basics/zammad-glossary.rst:563 msgid "S" msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "SSO" msgstr "" -#: ../basics/zammad-glossary.rst:610 +#: ../basics/zammad-glossary.rst:566 msgid "" "Single-sign-on (SSO) allows you to access all your systems and devices with " "just one login. There are various providers that make this process easy and " "secure. Zammad currently supports SSO via SAML and Shibboleth." msgstr "" -#: ../basics/zammad-glossary.rst:614 +#: ../basics/zammad-glossary.rst:570 msgid "šŸ¤“ Self Hosted users can also use Kerberos authentication." msgstr "" -#: ../basics/zammad-glossary.rst:616 +#: ../basics/zammad-glossary.rst:572 msgid "`You can learn more about SSO on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:628 +#: ../basics/zammad-glossary.rst:585 msgid "S/MIME" msgstr "" -#: ../basics/zammad-glossary.rst:622 +#: ../basics/zammad-glossary.rst:578 msgid "" "S/MIME is the most widely-supported method for secure email communication. " "By activating it in Zammad, all messages sent from Zammad will be signed and " "encrypted." msgstr "" -#: ../basics/zammad-glossary.rst:626 +#: ../basics/zammad-glossary.rst:582 msgid "" -"`Administrators can learn more about S/MIME in the admin documentation`_, if " -"you're an agent you can learn more about the functionality on this page: :" -"doc:`/extras/secure-email`." +"Administrators can learn more about S/MIME :admin-docs:`in the admin " +"documentation `, if you're an agent " +"you can learn more about the functionality on this page: :doc:`/extras/" +"secure-email`." msgstr "" -#: ../basics/zammad-glossary.rst:641 +#: ../basics/zammad-glossary.rst:595 msgid "Sipgate" msgstr "" -#: ../basics/zammad-glossary.rst:634 +#: ../basics/zammad-glossary.rst:588 msgid "" "Sipgate is a SaaS solution for internet telephony. The Zammad integration " "for Sipgate provides users with a detailed call overview. If you have a " @@ -3404,17 +3436,17 @@ msgid "" "tell you if this colleague is currently available." msgstr "" -#: ../basics/zammad-glossary.rst:639 +#: ../basics/zammad-glossary.rst:593 msgid "" "Administrators can learn more on the `sipgate CTI` integration page. Agents " "can learn more about this function on this page: :doc:`/extras/caller-log`" msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "SLA" msgstr "" -#: ../basics/zammad-glossary.rst:646 +#: ../basics/zammad-glossary.rst:600 msgid "" "A Service Level Agreement (SLA) is a contract between an end-user and a " "company that defines the minimum expected service requirements including " @@ -3422,42 +3454,42 @@ msgid "" "and hold companies accountable for keeping their promises." msgstr "" -#: ../basics/zammad-glossary.rst:652 +#: ../basics/zammad-glossary.rst:606 msgid "" "You can easily set up SLAs in Zammad and define parameters such as the time " "for the first response, an update, and a solution. Once the deadline has " "been reached, the ticket will escalate." msgstr "" -#: ../basics/zammad-glossary.rst:656 +#: ../basics/zammad-glossary.rst:610 msgid "`Learn more about SLAs on our landing page`_." msgstr "" -#: ../basics/zammad-glossary.rst:666 +#: ../basics/zammad-glossary.rst:620 msgid "Status" msgstr "" -#: ../basics/zammad-glossary.rst:662 +#: ../basics/zammad-glossary.rst:616 msgid "" "Every ticket has a status. You can change it once you've updated the ticket. " "There are four types of status, and they are all color-coded." msgstr "" -#: ../basics/zammad-glossary.rst:665 +#: ../basics/zammad-glossary.rst:619 msgid "" "Learn more about states and they color coding on this page: :doc:`/basics/" "service-ticket/settings/state`" msgstr "" -#: ../basics/zammad-glossary.rst:669 +#: ../basics/zammad-glossary.rst:623 msgid "T" msgstr "" -#: ../basics/zammad-glossary.rst:682 +#: ../basics/zammad-glossary.rst:637 msgid "Text module" msgstr "" -#: ../basics/zammad-glossary.rst:672 +#: ../basics/zammad-glossary.rst:626 msgid "" "If you find that you send the same answers / text bits over and over again, " "you can save yourself a bunch of work and create a text module. This way, " @@ -3465,34 +3497,35 @@ msgid "" "automatically appear in your article." msgstr "" -#: ../basics/zammad-glossary.rst:677 +#: ../basics/zammad-glossary.rst:631 msgid "" "For example, here at Zammad, we have a text module with the shortcut ``::" "ilff``, which turns into ``I look forward to your feedback``." msgstr "" -#: ../basics/zammad-glossary.rst:680 +#: ../basics/zammad-glossary.rst:634 msgid "" -"`Administrators can learn more about text modules here`_. Agents can learn " -"more about this function on this page: :doc:`/advanced/text-modules`" +"Administrators can learn more about text modules :admin-docs:`here `. Agents can learn more about this function on this " +"page: :doc:`/advanced/text-modules`" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "(Ticket) Template" msgstr "" -#: ../basics/zammad-glossary.rst:688 +#: ../basics/zammad-glossary.rst:640 msgid "" "If you create many similar tickets or write many similar texts, you can " "create a template for them. This is helpful for introductions to your " "product/service or for drawing up an offer. It's a real time-saver!" msgstr "" -#: ../basics/zammad-glossary.rst:692 +#: ../basics/zammad-glossary.rst:644 msgid "You can learn more on this page: :doc:`/advanced/ticket-templates`." msgstr "" -#: ../basics/zammad-glossary.rst:695 +#: ../basics/zammad-glossary.rst:647 msgid "" "Tags help you to categorize tickets. You can define them based on your use " "case. For example, if you're a retail business, your tags could be based on " @@ -3501,21 +3534,22 @@ msgid "" "refund, delivery issue, missingā€¦" msgstr "" -#: ../basics/zammad-glossary.rst:702 +#: ../basics/zammad-glossary.rst:654 msgid "" -"`Administrators can learn more about tags here`_. Agents can learn more " -"about this function on this page: :doc:`/basics/service-ticket/settings/tags`" +"Administrators can learn more about tags :admin-docs:`here `. Agents can learn more about this function on this page: :doc:`/" +"basics/service-ticket/settings/tags`" msgstr "" -#: ../basics/zammad-glossary.rst:710 +#: ../basics/zammad-glossary.rst:660 msgid "U" msgstr "" -#: ../basics/zammad-glossary.rst:716 +#: ../basics/zammad-glossary.rst:666 msgid "User" msgstr "ē”Øꈷ" -#: ../basics/zammad-glossary.rst:713 +#: ../basics/zammad-glossary.rst:663 msgid "" "A user is any user of the ticket system. Each user is assigned certain " "permissions, which allow them to access certain areas and information. Users " @@ -3523,19 +3557,19 @@ msgid "" "customer." msgstr "" -#: ../basics/zammad-glossary.rst:719 +#: ../basics/zammad-glossary.rst:669 msgid "V" msgstr "" -#: ../basics/zammad-glossary.rst:724 +#: ../basics/zammad-glossary.rst:674 msgid "W" msgstr "" -#: ../basics/zammad-glossary.rst:732 +#: ../basics/zammad-glossary.rst:683 msgid "Webhooks" msgstr "" -#: ../basics/zammad-glossary.rst:727 +#: ../basics/zammad-glossary.rst:677 msgid "" "In a nutshell, webhooks are an easy way for systems to communicate with each " "other and allow you to send real-time data to any other application. We use " @@ -3543,27 +3577,28 @@ msgid "" "in Zammad." msgstr "" -#: ../basics/zammad-glossary.rst:732 -msgid "`Learn more about webhooks on this page`_." +#: ../basics/zammad-glossary.rst:682 +msgid "" +"Learn more about webhooks on :admin-docs:`this page `." msgstr "" -#: ../basics/zammad-glossary.rst:739 +#: ../basics/zammad-glossary.rst:686 msgid "X" msgstr "" -#: ../basics/zammad-glossary.rst:744 +#: ../basics/zammad-glossary.rst:691 msgid "Y" msgstr "" -#: ../basics/zammad-glossary.rst:749 +#: ../basics/zammad-glossary.rst:696 msgid "Z" msgstr "" -#: ../basics/zammad-glossary.rst:751 +#: ../basics/zammad-glossary.rst:698 msgid "Zammad" msgstr "" -#: ../basics/zammad-glossary.rst:752 +#: ../basics/zammad-glossary.rst:699 msgid "Zammad is the greatest helpdesk in the world. Period." msgstr "" @@ -3587,58 +3622,59 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œPhoneā€ in the menu...**" msgstr "" -#: ../extras/caller-log.rst:14 ../extras/knowledge-base.rst:17 +#: ../extras/caller-log.rst:14 msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more on our `admin documentation`_." +"more on our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/caller-log.rst:23 +#: ../extras/caller-log.rst:21 msgid "" "šŸ¢ The caller log shows all incoming and outgoing calls **for the entire " "instance**. The number of entries shown depends on the configuration your " "admin chose." msgstr "" -#: ../extras/caller-log.rst:27 +#: ../extras/caller-log.rst:25 msgid "" "The caller log offers a lot more than just the last call entries. If your " "administrator configured \"Phone Extension to Agent Mapping\", Zammad will " "also help you during answering calls." msgstr "" -#: ../extras/caller-log.rst:39 ../extras/shared-drafts.rst:61 +#: ../extras/caller-log.rst:37 ../extras/shared-drafts.rst:59 msgid "New Ticket dialogue" msgstr "" -#: ../extras/caller-log.rst:32 +#: ../extras/caller-log.rst:30 msgid "Zammad will open a new ticket dialogue if:" msgstr "" -#: ../extras/caller-log.rst:34 +#: ../extras/caller-log.rst:32 msgid "it's able to either guess a single user (see `maybe entries`_)" msgstr "" -#: ../extras/caller-log.rst:35 +#: ../extras/caller-log.rst:33 msgid "the callers number belongs to a user known to Zammad" msgstr "" -#: ../extras/caller-log.rst:36 +#: ../extras/caller-log.rst:34 msgid "the callers number is yet unknown" msgstr "" -#: ../extras/caller-log.rst:38 +#: ../extras/caller-log.rst:36 msgid "" "If the user is known to Zammad it will automatically set the ticket customer " "for you. You can correct this at any time if needed." msgstr "" -#: ../extras/caller-log.rst:45 +#: ../extras/caller-log.rst:43 msgid "User profile" msgstr "" -#: ../extras/caller-log.rst:42 +#: ../extras/caller-log.rst:40 msgid "" "Zammad will open the users profile if your user had a customer ticket that " "has been updated within the last 30 days. This also applies for calling " @@ -3646,34 +3682,34 @@ msgid "" "user)." msgstr "" -#: ../extras/caller-log.rst:54 +#: ../extras/caller-log.rst:52 msgid "Quick dial" msgstr "" -#: ../extras/caller-log.rst:48 +#: ../extras/caller-log.rst:46 msgid "" "You can click on phone numbers (user profiles and caller log) to dial the " "number in question quickly." msgstr "" -#: ../extras/caller-log.rst:53 +#: ../extras/caller-log.rst:51 msgid "" "This requires either a soft phone client or CTI client on your computer that " "supports this action." msgstr "" -#: ../extras/caller-log.rst:58 +#: ../extras/caller-log.rst:56 msgid "**šŸ˜• What are these \"maybe\" entries?**" msgstr "" -#: ../extras/caller-log.rst:60 +#: ../extras/caller-log.rst:58 msgid "" "During your day by day communication you may also stumble over new " "customers. Usually business users send their phone numbers in their " "signature." msgstr "" -#: ../extras/caller-log.rst:63 +#: ../extras/caller-log.rst:61 msgid "" "Zammad collects and aggregates these information and tries to guess the " "customer in case it receives a call from an unknown number." @@ -3683,19 +3719,19 @@ msgstr "" msgid "Screenshot showing a caller log entry that's classified with \"maybe:\"" msgstr "" -#: ../extras/caller-log.rst:71 +#: ../extras/caller-log.rst:69 msgid "" "šŸ‘¤ Click on unrecognized numbers to **create a new customer** or maybe " "entries to **update an existing customer**." msgstr "" -#: ../extras/caller-log.rst:74 +#: ../extras/caller-log.rst:72 msgid "" "(Unrecognized phone numbers cannot be added to existing customers in this " "way. Copy and pasting is required.)" msgstr "" -#: ../extras/caller-log.rst:79 +#: ../extras/caller-log.rst:77 msgid "Existing caller log entries *are not* updated." msgstr "" @@ -3785,7 +3821,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the main menu, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/chat.rst:43 @@ -3806,8 +3842,7 @@ msgstr "" #: ../extras/chat.rst:50 msgid "" -"āŒØļø Live chat supports `text modules `_." +"āŒØļø Live chat supports :admin-docs:`text modules `." msgstr "" #: ../extras/chat.rst:51 @@ -4059,8 +4094,8 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket pane, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/github-gitlab-integration.rst:18 @@ -4148,8 +4183,7 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the ticket view, that " "means your administrator hasnā€™t enabled it yet. Administrators can learn " -"more `here `_." +"more :admin-docs:`here `." msgstr "" #: ../extras/i-doit-track-company-property.rst:26 @@ -4285,7 +4319,14 @@ msgstr "" msgid "**šŸ¤” Huh? I donā€™t see ā€œKnowledge Baseā€ in the menu...**" msgstr "" -#: ../extras/knowledge-base.rst:26 +#: ../extras/knowledge-base.rst:17 +msgid "" +"This feature is **optional**; if you donā€™t see it in the main menu, that " +"means your administrator hasnā€™t enabled it yet. Administrators can learn " +"more on our :admin-docs:`admin documentation `." +msgstr "" + +#: ../extras/knowledge-base.rst:24 msgid "Getting Started" msgstr "" @@ -4293,39 +4334,39 @@ msgstr "" msgid "Knowledge Base Link to published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:32 +#: ../extras/knowledge-base.rst:30 msgid "" "Use the **ā†—ļø button** in the top toolbar to see the published knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "Knowledge Base Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:38 +#: ../extras/knowledge-base.rst:36 msgid "" "šŸ‘† In Edit Mode, use the righthand menu to navigate through the knowledge " "base." msgstr "" -#: ../extras/knowledge-base.rst:41 +#: ../extras/knowledge-base.rst:39 msgid "" "Use the **ā€œEditā€ button** in the top toolbar to switch into **Edit Mode** " "(and back again)." msgstr "" -#: ../extras/knowledge-base.rst:44 +#: ../extras/knowledge-base.rst:42 msgid "**šŸ¤” Huh? I donā€™t see an ā€œEditā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:46 +#: ../extras/knowledge-base.rst:44 msgid "" "By default, agents are **not permitted to create, edit, or manage knowledge " "base articles**. If you wish to edit the knowledge base, talk to your " "administrator about granting you the appropriate permissions." msgstr "" -#: ../extras/knowledge-base.rst:51 +#: ../extras/knowledge-base.rst:49 msgid "Switching Languages" msgstr "" @@ -4333,21 +4374,21 @@ msgstr "" msgid "Switch languages" msgstr "" -#: ../extras/knowledge-base.rst:57 +#: ../extras/knowledge-base.rst:55 msgid "Use the language menu to view or edit translations of the current page." msgstr "" -#: ../extras/knowledge-base.rst:61 +#: ../extras/knowledge-base.rst:59 msgid "" "šŸš§ **What happens when a page hasnā€™t been translated into the selected " "language yet?**" msgstr "" -#: ../extras/knowledge-base.rst:69 +#: ../extras/knowledge-base.rst:67 msgid "in Edit Mode" msgstr "" -#: ../extras/knowledge-base.rst:65 +#: ../extras/knowledge-base.rst:63 msgid "Untranslated pages are marked with a āš ļø **warning sign**:" msgstr "" @@ -4355,37 +4396,37 @@ msgstr "" msgid "Missing translation warning" msgstr "" -#: ../extras/knowledge-base.rst:77 +#: ../extras/knowledge-base.rst:75 msgid "in Preview Mode" msgstr "" -#: ../extras/knowledge-base.rst:72 +#: ../extras/knowledge-base.rst:70 msgid "Untranslated pages are only visible to users with **edit permissions**:" msgstr "" -#: ../extras/knowledge-base.rst:83 +#: ../extras/knowledge-base.rst:81 msgid "in the published knowledge base" msgstr "" -#: ../extras/knowledge-base.rst:80 +#: ../extras/knowledge-base.rst:78 msgid "Untranslated pages are **always hidden**:" msgstr "" -#: ../extras/knowledge-base.rst:87 +#: ../extras/knowledge-base.rst:85 msgid "Using RSS Feeds" msgstr "" -#: ../extras/knowledge-base.rst:89 +#: ../extras/knowledge-base.rst:87 msgid "" "Zammad allows you to subscribe to either the knowledge base as whole or to " "specific categories. There's both a public and an internal option to do so." msgstr "" -#: ../extras/knowledge-base.rst:94 +#: ../extras/knowledge-base.rst:92 msgid "Public RSS function" msgstr "" -#: ../extras/knowledge-base.rst:96 +#: ../extras/knowledge-base.rst:94 msgid "" "The RSS button of the public knowledge base page is located at the bottom of " "each page. If enabled, the button will be available to anybody visiting the " @@ -4396,17 +4437,17 @@ msgstr "" msgid "Screenshot showing the context menu of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:104 +#: ../extras/knowledge-base.rst:102 msgid "Internal RSS function" msgstr "" -#: ../extras/knowledge-base.rst:106 +#: ../extras/knowledge-base.rst:104 msgid "" "The internal RSS button can be found on the upper right next to the edit " "button. It's available on every internal knowledge base page you display." msgstr "" -#: ../extras/knowledge-base.rst:109 +#: ../extras/knowledge-base.rst:107 msgid "" "Pressing the the RSS button will provide up to two RSS feeds to subscribe to." msgstr "" @@ -4415,13 +4456,13 @@ msgstr "" msgid "Screenshot showing the modal for of the RSS button" msgstr "" -#: ../extras/knowledge-base.rst:118 +#: ../extras/knowledge-base.rst:116 msgid "" "Keep in mind that internal RSS links contain **personal** access tokens. " "**Never share these URLs with third parties!**" msgstr "" -#: ../extras/knowledge-base.rst:121 +#: ../extras/knowledge-base.rst:119 msgid "" "If you want to revoke the access and renew your token, you can do so in the " "RSS modal." @@ -4433,17 +4474,17 @@ msgid "" "end of the RSS feed modal (internal knowledge base)" msgstr "" -#: ../extras/knowledge-base.rst:129 +#: ../extras/knowledge-base.rst:127 msgid "**šŸ¤” Huh? I donā€™t see an ā€œRSSā€ button...**" msgstr "" -#: ../extras/knowledge-base.rst:131 +#: ../extras/knowledge-base.rst:129 msgid "" "By default, RSS feeds are disabled. If you wish to use the RSS function, " "talk to your administrator about enabling the function." msgstr "" -#: ../extras/knowledge-base.rst:135 +#: ../extras/knowledge-base.rst:133 msgid "Editing Categories" msgstr "" @@ -4451,23 +4492,23 @@ msgstr "" msgid "Edit category" msgstr "" -#: ../extras/knowledge-base.rst:141 +#: ../extras/knowledge-base.rst:139 msgid "" "šŸ“ If you relocate a category using the **Parent** menu, all of its articles " "and sub-categories will be relocated with it." msgstr "" -#: ../extras/knowledge-base.rst:144 +#: ../extras/knowledge-base.rst:142 msgid "" "šŸ—‘ļø Categories can only be deleted once **all of their articles and sub-" "categories** have been deleted or relocated." msgstr "" -#: ../extras/knowledge-base.rst:148 +#: ../extras/knowledge-base.rst:146 msgid "Granular Category Permissions" msgstr "" -#: ../extras/knowledge-base.rst:150 +#: ../extras/knowledge-base.rst:148 msgid "" "Granular category permissions are great to have individual access levels on " "a role level. Using the granular permissions of a category deactivates the " @@ -4475,7 +4516,7 @@ msgid "" "instead." msgstr "" -#: ../extras/knowledge-base.rst:155 +#: ../extras/knowledge-base.rst:153 msgid "" "This allows you to divide user groups on a e.g. subscription level to reduce " "the information load for users that don't need the information." @@ -4495,34 +4536,34 @@ msgstr "" msgid "Public answers are always available!" msgstr "" -#: ../extras/knowledge-base.rst:167 +#: ../extras/knowledge-base.rst:165 msgid "**āš™ļø Roles require knowledge base reader permission**" msgstr "" -#: ../extras/knowledge-base.rst:169 +#: ../extras/knowledge-base.rst:167 msgid "" "Your administrator has to provide the relevant groups with reader " "permissions for the knowledge base." msgstr "" -#: ../extras/knowledge-base.rst:172 +#: ../extras/knowledge-base.rst:170 msgid "**šŸ„µ Beware of visibility levels**" msgstr "" -#: ../extras/knowledge-base.rst:174 +#: ../extras/knowledge-base.rst:172 msgid "" "Knowledge base reader permission means that affected users can see " "**internal answers**. This is a potential issue if you're not dividing " "carefully!" msgstr "" -#: ../extras/knowledge-base.rst:178 +#: ../extras/knowledge-base.rst:176 msgid "" -"If you're unsure, please ask your administrator to configure the `role " -"permissions`_ accordingly." +"If you're unsure, please ask your administrator to configure the :admin-docs:" +"`role permissions ` accordingly." msgstr "" -#: ../extras/knowledge-base.rst:185 +#: ../extras/knowledge-base.rst:181 msgid "Editing Answers" msgstr "" @@ -4530,7 +4571,7 @@ msgstr "" msgid "Edit answer" msgstr "" -#: ../extras/knowledge-base.rst:191 +#: ../extras/knowledge-base.rst:187 msgid "" "The knowledge base editor comes equipped with the same **rich text editing " "capabilities** available in the Zammad ticket composer. That means you can " @@ -4539,19 +4580,19 @@ msgid "" "attachments and links!" msgstr "" -#: ../extras/knowledge-base.rst:197 +#: ../extras/knowledge-base.rst:193 msgid "šŸ¤· **Why are there four kinds of links?**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "šŸ”— **Weblink**" msgstr "" -#: ../extras/knowledge-base.rst:200 +#: ../extras/knowledge-base.rst:196 msgid "URLs pointing to other websites." msgstr "" -#: ../extras/knowledge-base.rst:204 +#: ../extras/knowledge-base.rst:200 msgid "šŸ’” **Link Answer**" msgstr "" @@ -4563,7 +4604,7 @@ msgstr "" msgid "(Will not break if destination URL changes.)" msgstr "" -#: ../extras/knowledge-base.rst:208 +#: ../extras/knowledge-base.rst:204 msgid "šŸ“‹ **Linked Tickets**" msgstr "" @@ -4575,7 +4616,7 @@ msgstr "" msgid "(Visible only in Preview and Edit Modes.)" msgstr "" -#: ../extras/knowledge-base.rst:215 +#: ../extras/knowledge-base.rst:211 msgid "šŸ·ļø **Tags**" msgstr "" @@ -4593,38 +4634,38 @@ msgstr "" msgid "Screencast showing tags on answers" msgstr "" -#: ../extras/knowledge-base.rst:220 +#: ../extras/knowledge-base.rst:216 msgid "" "šŸ™ˆ Set the **visibility** of an answer to control who can see an article, or " "schedule it to be published at a later date. Articles are **color-coded** " "according to their visibility:" msgstr "" -#: ../extras/knowledge-base.rst:225 +#: ../extras/knowledge-base.rst:221 msgid "**Public** (visible to everyone)" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "|blu|" msgstr "" -#: ../extras/knowledge-base.rst:227 +#: ../extras/knowledge-base.rst:223 msgid "**Internal** (visible to agents & editors only)" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "|gry|" msgstr "" -#: ../extras/knowledge-base.rst:229 +#: ../extras/knowledge-base.rst:225 msgid "**Draft/Scheduled/Archived** (visible to editors only)" msgstr "" -#: ../extras/knowledge-base.rst:245 +#: ../extras/knowledge-base.rst:241 msgid "Using answers in ticket articles" msgstr "" -#: ../extras/knowledge-base.rst:247 +#: ../extras/knowledge-base.rst:243 msgid "" "As soon as the knowledge base contains one or more answers, you can use " "these just like text modules. Instead of ``::`` just use ``??`` to open the " @@ -4632,22 +4673,22 @@ msgid "" "all languages available." msgstr "" -#: ../extras/knowledge-base.rst:252 +#: ../extras/knowledge-base.rst:248 msgid "" "If you've found what you've been looking for, simply hit your ENTER-Key to " "load the answer into the ticket article. This way you don't have to throw " "URLs at your customer and provide the answer right away." msgstr "" -#: ../extras/knowledge-base.rst:256 +#: ../extras/knowledge-base.rst:252 msgid "Loading answers into articles *does not* replace article content." msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Screencast showing how to insert KB answers into articles" msgstr "" -#: ../extras/knowledge-base.rst:262 +#: ../extras/knowledge-base.rst:258 msgid "Use ``??`` to find and load knowledge base answers into ticket articles" msgstr "" @@ -5175,7 +5216,7 @@ msgstr "" #: ../extras/profile-and-settings.rst:95 msgid "" ":doc:`Two-Factor Authentication ` is an " -"optional feature. Administrators can learn more :admin-docs:`here `." msgstr "" @@ -5227,8 +5268,8 @@ msgstr "" #: ../extras/profile-and-settings.rst:139 msgid "" "The contents of these email notifications can be customized on self-hosted " -"installations. Administrators can learn more `here `_." +"installations. Administrators can learn more :admin-docs:`here `." msgstr "" #: ../extras/profile-and-settings.rst:144 @@ -5727,22 +5768,22 @@ msgstr "" msgid "" "This feature is **optional**; if you donā€™t see it in the menu, that means " "your administrator disabled this function. Administrators can learn more in " -"our `admin documentation`_." +"our :admin-docs:`admin documentation `." msgstr "" -#: ../extras/shared-drafts.rst:24 +#: ../extras/shared-drafts.rst:22 msgid "**šŸ¤“ Let's be clear up front**" msgstr "" -#: ../extras/shared-drafts.rst:26 +#: ../extras/shared-drafts.rst:24 msgid "Zammad technically has two draft functions:" msgstr "" -#: ../extras/shared-drafts.rst:28 +#: ../extras/shared-drafts.rst:26 msgid "shared draft (allow others to load the draft), and" msgstr "" -#: ../extras/shared-drafts.rst:29 +#: ../extras/shared-drafts.rst:27 msgid "user drafts." msgstr "" @@ -5756,16 +5797,16 @@ msgstr "" msgid "User drafts are *always* available!" msgstr "" -#: ../extras/shared-drafts.rst:36 +#: ../extras/shared-drafts.rst:34 msgid "Handling drafts" msgstr "" -#: ../extras/shared-drafts.rst:40 +#: ../extras/shared-drafts.rst:38 msgid "" "Shared draft handling is the same for existing tickets and new tickets. šŸ™" msgstr "" -#: ../extras/shared-drafts.rst:81 +#: ../extras/shared-drafts.rst:79 msgid "Load a draft" msgstr "" @@ -5775,17 +5816,17 @@ msgid "" "the ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:47 +#: ../extras/shared-drafts.rst:45 msgid "Loading a draft works the same starting from draft previews." msgstr "" -#: ../extras/shared-drafts.rst:52 +#: ../extras/shared-drafts.rst:50 msgid "" "If you're in a new ticket dialogue *after selecting the ticket group*, the šŸ“ " "button will indicate the shared drafts function to be available." msgstr "" -#: ../extras/shared-drafts.rst:57 +#: ../extras/shared-drafts.rst:55 msgid "The shared drafts tab is *always* hidden if no group is selected!" msgstr "" @@ -5795,17 +5836,17 @@ msgid "" "ticket dialogues" msgstr "" -#: ../extras/shared-drafts.rst:71 +#: ../extras/shared-drafts.rst:69 msgid "Existing tickets (Ticket zoom)" msgstr "" -#: ../extras/shared-drafts.rst:64 +#: ../extras/shared-drafts.rst:62 msgid "" "Within ticket zooms a button \"šŸ“ Draft available\" will be shown if a draft " "has been shared by either you or another agent on the ticket." msgstr "" -#: ../extras/shared-drafts.rst:67 +#: ../extras/shared-drafts.rst:65 msgid "Hovering over the button will tell you who has changed the draft last." msgstr "" @@ -5815,30 +5856,30 @@ msgid "" "Ticket zoom" msgstr "" -#: ../extras/shared-drafts.rst:75 +#: ../extras/shared-drafts.rst:73 msgid "" "Loading a shared draft, (adjusting and) updating the ticket with an article " "will cause Zammad to *remove* the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:80 +#: ../extras/shared-drafts.rst:78 msgid "" "This also applies if you're sharing the draft before submitting! Zammad " "expects that the draft is no longer needed." msgstr "" -#: ../extras/shared-drafts.rst:93 +#: ../extras/shared-drafts.rst:91 msgid "Remove draft" msgstr "" -#: ../extras/shared-drafts.rst:84 +#: ../extras/shared-drafts.rst:82 msgid "" "You can remove any draft (no matter if for new or existing tickets) from " "within the draft preview screen. Use the \"Delete\" link on the lower end of " "the dialogue." msgstr "" -#: ../extras/shared-drafts.rst:90 +#: ../extras/shared-drafts.rst:88 msgid "This has no effect on local drafts agents may have loaded already." msgstr "" @@ -5846,26 +5887,26 @@ msgstr "" msgid "Screenshot highlighting the removal option in shared draft preview" msgstr "" -#: ../extras/shared-drafts.rst:96 +#: ../extras/shared-drafts.rst:94 msgid "Saving drafts" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "New ticket" msgstr "" -#: ../extras/shared-drafts.rst:111 +#: ../extras/shared-drafts.rst:109 msgid "Adding new drafts" msgstr "" -#: ../extras/shared-drafts.rst:102 +#: ../extras/shared-drafts.rst:100 msgid "" "To save a new shared draft, set the ticket settings, customer, ticket title " "and article as desired. Make sure to select a group that supports shared " "drafts." msgstr "" -#: ../extras/shared-drafts.rst:106 +#: ../extras/shared-drafts.rst:104 msgid "" "If you're ready to save the draft, click on šŸ“ on the right ticket pane, " "enter a meaning full name and click on the \"Create\" button." @@ -5877,11 +5918,11 @@ msgid "" "shared draft" msgstr "" -#: ../extras/shared-drafts.rst:125 +#: ../extras/shared-drafts.rst:123 msgid "Update existing drafts" msgstr "" -#: ../extras/shared-drafts.rst:114 +#: ../extras/shared-drafts.rst:112 msgid "" "In order to update or rename existing shared drafts for new tickets, simply " "load the draft in question. Change the information (e.g. ticket settings or " @@ -5889,7 +5930,7 @@ msgid "" "side of the ticket." msgstr "" -#: ../extras/shared-drafts.rst:121 +#: ../extras/shared-drafts.rst:119 msgid "" "This way you can not just update existing drafts, but also use existing " "drafts to create another copy!" @@ -5899,24 +5940,24 @@ msgstr "" msgid "Screencast showing how to rename / update existing shared drafts" msgstr "" -#: ../extras/shared-drafts.rst:137 +#: ../extras/shared-drafts.rst:135 msgid "Existing ticket" msgstr "" -#: ../extras/shared-drafts.rst:128 +#: ../extras/shared-drafts.rst:126 msgid "" "Use the į± button next to the update button. If the group of the ticket (or " "in your selection) allows shared drafts, Zammad will provide the option " "\"Save Draft\"." msgstr "" -#: ../extras/shared-drafts.rst:132 +#: ../extras/shared-drafts.rst:130 msgid "" "All current changes on the ticket (ticket settings, article and it's " "attachments) will be saved to the shared draft." msgstr "" -#: ../extras/shared-drafts.rst:135 +#: ../extras/shared-drafts.rst:133 msgid "" "When saving was successful, the button \"šŸ“ Draft available\" will be shown." msgstr "" @@ -5942,7 +5983,7 @@ msgstr "" #: ../extras/two-factor-authentication.rst:12 msgid "" "Two-Factor Authentication is an optional feature. Administrators can learn " -"more :admin-docs:`here `." +"more :admin-docs:`here `." msgstr "" #: ../extras/two-factor-authentication.rst:16 @@ -6407,18 +6448,25 @@ msgid "" "In case of errors, you will be able to **Retry** the verification of the key." msgstr "" -#: ../index.rst:4 +#: ../index.rst:9 msgid "Basics" msgstr "" -#: ../index.rst:15 +#: ../index.rst:20 msgid "Advanced Topics" msgstr "" -#: ../index.rst:31 +#: ../index.rst:36 msgid "Extras" msgstr "" #: ../index.rst:2 msgid "Zammad User Documentation" msgstr "" + +#: ../index.rst:5 +msgid "" +"You are currently reading the Zammad user documentation. There are also :" +"docs:`system ` and :admin-docs:`administration manuals ` available." +msgstr ""