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FIX: status ticket update for new message #32414

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FIX: status ticket update for new message

There is a parameter in Ticket module that allows to set a status when we send a message from ticket. However, this shouldn’t apply when said message is private.
The current test to determine whether our message is private… is always false, because the private message option is a checkbox, an not a text content. This should fix the issue.

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