ZenDesk: Comment GitHub Issue on Zendesk Ticket Comment #155
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name: "ZenDesk: Comment GitHub Issue on Zendesk Ticket Comment" | |
on: | |
workflow_dispatch: | |
inputs: | |
external_id: | |
description: "GitHub issue url" | |
required: true | |
type: string | |
custom_field: | |
description: "Space separated list of labels" | |
required: false | |
default: "" | |
type: string | |
comment_body: | |
description: "Zendesk comment body" | |
required: true | |
type: string | |
author: | |
description: "Zendesk comment author" | |
required: false | |
default: "" | |
type: string | |
jobs: | |
process_comment_and_labels: | |
runs-on: ubuntu-latest | |
steps: | |
- uses: hmarr/[email protected] | |
- uses: actions/github-script@v7 | |
env: | |
WORKFLOW_RUN_LINK: "https://github.com/${{ github.repository }}/actions/runs/${{ github.run_id }}" | |
with: | |
github-token: ${{ secrets.GIT_PAT_HEIDI }} | |
script: | | |
// Extract issue details from the Zendesk external_id | |
const parts = context.payload.inputs.external_id.split("/"); | |
const issue_number = parts[parts.length - 1]; | |
const issue_repo = parts[parts.length - 3]; | |
const issue_owner = parts[parts.length - 4]; | |
// Extract comment details | |
const comment_author = context.payload.inputs.author || "HumanSignal Support"; | |
const comment_body = context.payload.inputs.comment_body; | |
const formatted_comment_body = | |
`${comment_body} | |
> Comment by ${comment_author} | |
> [Workflow Run](${process.env.WORKFLOW_RUN_LINK})`; | |
// Add a comment to the GitHub issue | |
if (comment_body.startsWith('[GITHUB_ISSUE_')) { | |
core.notice(`Skipping comment creation.`); | |
} else { | |
const { data: comment } = await github.rest.issues.createComment({ | |
owner: issue_owner, | |
repo: issue_repo, | |
issue_number: issue_number, | |
body: formatted_comment_body | |
}); | |
core.notice(`Comment created ${comment.html_url}`); | |
} | |
// Extract labels from the custom_field | |
let new_labels = []; | |
if (context.payload.inputs.custom_field) { | |
new_labels = context.payload.inputs.custom_field.split(" ").map(label => label.trim()); | |
} | |
// Get the current labels on the GitHub issue | |
const { data: current_labels } = await github.rest.issues.listLabelsOnIssue({ | |
owner: issue_owner, | |
repo: issue_repo, | |
issue_number: issue_number | |
}); | |
const current_label_names = current_labels.map(label => label.name); | |
// Labels to be added | |
const labels_to_add = new_labels.filter(label => !current_label_names.includes(label)); | |
// Labels to be removed | |
const labels_to_remove = current_label_names.filter(label => !new_labels.includes(label)); | |
// Remove labels that are not in the new labels list | |
for (const label of labels_to_remove) { | |
await github.rest.issues.removeLabel({ | |
owner: issue_owner, | |
repo: issue_repo, | |
issue_number: issue_number, | |
name: label | |
}); | |
} | |
// Add the new labels | |
if (labels_to_add.length > 0) { | |
await github.rest.issues.addLabels({ | |
owner: issue_owner, | |
repo: issue_repo, | |
issue_number: issue_number, | |
labels: labels_to_add | |
}); | |
} |