Ticketfy implements several security measures to protect your data:

• JWT-based authentication
• Role-based access control (RBAC)
• Session management
• Password hashing using bcrypt
• Two-factor authentication (2FA) support
• Automatic session timeout

• HTTPS/TLS encryption for all communications
• Input sanitization to prevent XSS attacks
• CSRF token protection
• SQL injection prevention
• File upload validation and scanning
• Data encryption at rest

• Regular security updates
• Automated vulnerability scanning
• Rate limiting
• IP blocking for suspicious activities
• Audit logging
• Backup and recovery procedures

We take security vulnerabilities seriously. If you discover a security issue, please follow these steps:

1. DO NOT disclose the vulnerability publicly
2. Email us at [email protected] with:
   • Description of the vulnerability
   • Steps to reproduce
   • Potential impact
   • Any suggested fixes (if available)

• Acknowledgment within 24 hours
• Regular updates on progress
• Credit for responsible disclosure
• Possible bounty rewards for critical issues

1. 0-24 hours: Initial acknowledgment
2. 24-48 hours: Preliminary assessment
3. 48-72 hours: Detailed investigation
4. 3-7 days: Fix development and testing
5. 7-14 days: Patch release and disclosure

• Minimum 12 characters
• Mix of uppercase and lowercase letters
• At least one number and special character
• No common dictionary words
• No personal information

• Use unique passwords for each account
• Enable 2FA when available
• Regular password rotation
• Immediate reporting of suspicious activities
• Logout from unused sessions

• Maximum file size: 10MB
• Allowed file types:
  • Images: .jpg, .png, .gif
  • Documents: .pdf, .doc, .docx
  • Archives: .zip (scanned for malware)
• No executable files (.exe, .bat, etc.)

• Regular dependency updates
• Code review requirements
• Static code analysis
• Security-focused testing
• Secure coding practices

• Signed commits
• Protected main branch
• Regular security audits
• No sensitive data in repositories

• Automated security scanning
• Dependency vulnerability checks
• Container security scanning
• Secure deployment procedures

Ticketfy is designed to help organizations comply with:

• GDPR
• CCPA
• HIPAA (with additional configuration)
• SOC 2
• ISO 27001

For security-related inquiries:

• Email: [email protected]

This security policy is reviewed and updated quarterly. Last update: March 2024