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Troubleshooting
Andrew McWilliams edited this page Oct 15, 2016
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Here are troubleshooting tips that have helped some people using the version 2 beta with a G5 transmitter.
First up, note that as mentioned here, if you have already been using a receiver with your transmitter, simply stop the sensor and leave the receiver on. Don't switch the receiver off.
If you are getting missed readings, try:
- Go to the Status menu and select Forget Device and Restart Collector and then reboot the phone
- If you have any "security" apps (e.g. Privacy Guard) make sure it isn't set to prevent xDrip from turning on/off bluetooth and pairing with bluetooth devices
- Go to Application Manager and force stop xDrip, then clear it from Recent Apps, then start up fresh
- Go to your bluetooth paired device list, and unpair the Dexcom. Re-pair it.
- As described here, cycle through the settings, restarting your phone each time.