Refine the “Giving and receiving feedback” section (#874)

Closes https://bitovi.atlassian.net/browse/LD-737

src/technology-consulting/5-communication.md

@@ -2109,7 +2109,7 @@ Here’s an example where a client’s frontend developer comes to you with a re
 
 **Consultant:** “Everything? Why is that necessary?”
 
-**Client:** “Well, we need flexibility to access everything without having to constantly go back and forth.”
+**Client:** “Well, it’s necessary because we need flexibility for the future without having to constantly go back and forth.”
 
 **Consultant:** “I understand that, but exposing everything could introduce security risks or performance issues. Can you explain more about why you need all the data?”
 

src/technology-consulting/8-giving-receiving-feedback.md

@@ -10,6 +10,8 @@
 
 Feedback is a critical part of both individual growth and team success. When delivered thoughtfully, it helps build trust, improves performance, and enhances collaboration. Whether giving or receiving feedback, the way you approach it can make all the difference in its effectiveness. This module is designed to help you develop the skills needed to navigate feedback situations confidently and constructively.
 
+Delivering feedback with empathy and receiving it thoughtfully builds trust and encourages improvement. Taking notes and choosing the right time to share feedback ensures it’s constructive and actionable. By confirming understanding, you create a culture of accountability and continuous learning, benefiting your work with clients and colleagues alike.
+
 ### Before giving feedback
 
 Before offering feedback, it’s essential to prepare thoughtfully. This means understanding both your intention and the potential impact of your words.