Update timescales for the ICO to respond to a complaint #1942
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Update ICO timescales for responding to a complaint
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Update ICO timescales for responding to a complaint.
What does this do?
Updates the help page with updated information about how quickly the ICO aims to respond to a complaint.
Why was this needed?
The existing timescales were unrealistically short, and not reflective of reality.
Implementation notes
See the links below for references:
The first sentence about the case number and case officer assignment are taken from the "Thank You" page after submitting a complaint, as shown below.
