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added merge tickets, fixes #85 #89

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added merge tickets, fixes #85 #89

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e23c4bc
adde merge tickets, fixes #85
morph027 Dec 6, 2023
8b8b2c9
fix isinstance call
morph027 Dec 6, 2023
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34 changes: 34 additions & 0 deletions freshdesk/v2/api.py
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Original file line number Diff line number Diff line change
Expand Up @@ -200,6 +200,40 @@ def filter_tickets(self, query, **kwargs):

return [Ticket(**t) for t in tickets]

def merge_ticket(
self,
primary_id: int,
ticket_ids: list,
note_in_primary=None,
note_in_secondary=None,
):
"""
Merge tickets. https://developers.freshdesk.com/api/#ticket_merge

Args:
primary_id (int): Ticket to which conversations from secondary tickets will be merged
ticket_ids (list[int]): IDs of tickets to be merged
note_in_primary (dict): This contains the note added to the primary ticket along with
the type of the note (public/private). A default note gets added if
this is not specified in the request
note_in_secondary (dict): This contains the note added to the secondary tickets along
with the type of the note (public/private). A default note gets added if
this is not specified in the request
"""
note_in_primary = note_in_primary or {}
note_in_secondary = note_in_secondary or {}
url = "tickets/merge"
data = {
"primary_id": primary_id,
"ticket_ids": ticket_ids,
}
if note_in_primary and isinstance(note_in_primary, dict):
data.update({"note_in_primary": note_in_primary})
if note_in_secondary and isinstance(note_in_secondary, dict):
data.update({"note_in_secondary": note_in_secondary})
ticket = self._api._put(url, data=json.dumps(data))
return Ticket(**ticket)


class CommentAPI(object):
def __init__(self, api):
Expand Down