Simple Returns

Self-service RMA for Magento.

Table of Contents

• Description
• Features
  • Customer
  • Administrator
  • Developer
  • Other
• Notes
• Documentation
  • Installation Guide
  • Configuration Guide
  • Attribute Guide
  • Events
• Project Roadmap
• Sample Data
• Simple Returns Pro

Description

Simple Returns provides enhanced RMA functionality primarily intended for Magento Open Source, but can also be used with Magento Commerce, if desired. It extends the default RMA capabilities built into Magento Open Source¹, and offers a range of additional features to improve the RMA experience for both customers and administrators alike.

Features

Simple Returns is packed with features that can substantially improve an RMA pipeline. The default RMA functionality provided by Magento Open Source is very limited, as it does not allow customers to initiate the RMA process via web UI, nor does it provide customers the capability to generate and print shipping labels via web UI. Merchants lacking critical self-service RMA features, such as those provided by Simple Returns, make the RMA process more difficult and cumbersome for customers, which can lead to symptoms like fewer repeat customers and increased negative reviews.

Customer

• Create, edit RMA requests from frontend
• Create, edit, delete RMA file attachments
• Receive updates via email
• Generate shipping label upon RMA approval
• Available to registered customers and guests

Administrator

• Create, edit RMA requests
• Create RMA packages (return shipments)
• Generate, print shipping labels
• Supports several carriers, like Fedex and UPS
• Customizable RMA fields (e.g. reasons, resolutions, statuses)

Developer

• Dependable and extensible (Simple Returns Pro is living proof!)
• Plugin-friendly classes and methods
• Events dispatched for most major actions
• Actively developed and maintained by Aurora Extensions, an ExtDN member and Magento partner

Other

• Free², forever and always!

Notes

1. Not to be confused with Magento_Rma, which is a premium module available with Magento Commerce.
2. Simple Returns is free to everyone, but comes at a cost to us. To help us continue our efforts, please consider purchasing Simple Returns Pro, our premium RMA extension that builds on top of Simple Returns to provide more advanced features that can further optimize your RMA pipeline and improve customer experience.