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Extracting SDK and WME logs

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Akshay Agarwal edited this page Oct 30, 2024 · 1 revision

iOS : Getting logs from the device via Webex API

Ask the app developer to implement "Webex.getLogFileUrl()" and attach file in mail.  Sample code for getting the logs is mentioned here.

iOS : Getting logs from the device via Xcode

Prerequisites:

• Ensure you have the latest version of Xcode installed on your Mac. • The iOS device with the app installed must be connected to your Mac, or you must have an active simulator running the app.

Steps to Save an iOS Application Container:

  1. Open Xcode: • Launch Xcode on your Mac.
  2. Access Devices and Simulators: • Go to the Xcode menu bar, click on "Window," and then select "Devices and Simulators" (Shortcut: Shift + Command + 2).
  3. Select Your Device: • In the "Devices and Simulators" window, select the device from the left sidebar where the app is installed. If you're using a simulator, select the appropriate simulator from the list.
  4. Choose the App: • Under the device or simulator information, you'll find the "Installed Apps" section. Look for the app whose container you want to save and select it.
  5. Download the Application Container: • With the app selected, click on the gear icon at the bottom of the window and choose "Download Container..." from the dropdown menu.
  6. Save the Container: • A Finder window will appear prompting you to choose where to save the container. Select your desired location and click "Save."
  7. Accessing the Container: • The downloaded container will be a .xcappdata file. To view the contents, right-click on the file and choose "Show Package Contents." This will allow you to navigate through the app's file system hierarchy within its sandboxed environment. The logs can be found inside the above .xcappdata folder at /AppData/Library/Caches/Logs location.
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