Amazon Transcribe Live Call Analytics (LCA) Sample Solution
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Dec 14, 2024 - JavaScript
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call-center-analytics
Here are 20 public repositories matching this topic...
Comprehensive Power BI dashboards showcasing insights on Call Centre Trends, Customer Retention, and Diversity & Inclusion to drive business impact.
customer-retention data-visualization business-intelligence data-analytics powerbi interactive-dashboards data-cleansing pwc call-center-analytics diversity-and-inclusion data-storytelling
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Mar 31, 2024
Official Repo for python-vcon and py-vcon-server Python packages
email messaging sms crm telephony voip transcription webchat contact-center video-conference recordings conversational-ai call-center-analytics video-transcription transcription-api contact-centers-and-telephony generative-ai customer-support-ai customer-support-automation vcontechnology
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Dec 17, 2024 - Python
Predict which customers should a call-center call for greater assertiveness in a sale
python challenge data-science machine-learning correlation analytics random-forest linear-regression data-engineering dataset polynomial-regression linear-regression-models pt-br random-forest-classifier call-center keyrus call-center-analytics
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Jan 11, 2022 - Python
Agent Insights & Call Activity at Your Fingertips. This Power BI dashboard tracks calls answered, answer speed, & customer satisfaction. Built with Power BI & Excel.
visualization python portfolio dashboard analytics power-bi project data-visualization data-analytics dax call-center call-center-analytics ms-excel-data-analytics power-bi-dashboard power-bi-desktop trends-visualization
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Mar 14, 2024
ARCH and GARCH models along with MLOps pipeline using AWS platform to deploy model in a production environment.
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Dec 9, 2023 - Jupyter Notebook
An AWS serverless AI services pipeline for analysing call center calls, with custom analytics built around AWS Transcribe and AWS Comprehend and insights published on AWS Quicksight.
aws lambda machine-learning natural-language-processing sentiment-analysis serverless transcribe comprehend call-center-analytics
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Dec 27, 2022 - Python
VB.Net code for interfacing with Avaya's CMS Supervisor call center management software.
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Sep 22, 2023 - Visual Basic .NET
Gaussian Time Series model and MLOps pipeline using the AWS to deploy the model in a production environment.
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Dec 9, 2023 - Jupyter Notebook
This shows my complete Power BI dashboards with real world data provided by PWC Switzerland. This is a Forage virtual internship where I got to use, analyze and gain valuable insights using real world data
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Aug 25, 2024
Power BI Dashboards and Power Point Presentations
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May 15, 2024
This analysis measures the performance of a call centre and assessed the satisfactions and sentiments of customers.
data-visualization data-analysis problem-solving customer-service powerbi-report call-center-analytics data-manupulation
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Apr 29, 2024
Time series model using multiple linear regression on call-centre data.
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Dec 9, 2023 - Jupyter Notebook
Comprehensive Power BI dashboards showcasing insights on Call Centre Trends, Customer Retention, and Diversity & Inclusion to drive business impact.
customer-retention data-visualization business-intelligence data-analytics powerbi data-cleaning interactive-dashboards pwc call-center-analytics forage diversity-and-inclusion data-storytelling
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Aug 13, 2024
an internship where i use different data set and analyse call centre trend , churn analysis and diversity inclusion analysis
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Oct 14, 2023
Excel-based analysis of call center performance metrics, focusing on operational efficiency and customer satisfaction.
data-visualization performance-metrics data-analysis excel-vba call-center-analytics customer-satisfaction-analysis
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Sep 26, 2024
PwC Switzerland Power BI in Data Analytics Virtual Case Experience helps build foundation in data analysis and visualization with Power Bi
customer-retention data-visualization business-intelligence data-analysis powerbi interactive-dashboards call-center-analytics diversity-and-inclusion data-storytelling
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Jul 8, 2024
A KPI Tableau dashboard using call center data to analyze employee performance and provide insights to enhance operational efficiency and customer satisfaction.
data-visualization business-intelligence data-analysis tableau call-center-analytics employee-performance-analysis
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Dec 4, 2024
This project involves helping a telecoms company better understand how its call center operations are performing on a daily basis.
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Aug 23, 2022
Call center statistical analytics for staffing level.
machine-learning r logistic-regression rmd springboard-data-science call-center-analytics staffing-level
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Feb 5, 2019 - HTML
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